Where is Luna Flooring Corporate office Headquarters

Luna Flooring Headquarters Address and Contact

  • Address: 20866 US-12, Lake Zurich, IL 60047, USA
  • Phone Number: +1 847-540-8900
  • Fax Number: N/A
  • Email: Click here
  • Number of Employees:
  • Founder:
  • Key People: Tina Binette

Luna Flooring Headquarters Location & Directions

Luna Flooring Headquarters Executive Team



Tina Binette


Paul Carter


Peter Korda


About Luna Flooring, History and Headquarters Information

The company was founded in the year 1958. The founder of this company is Salamon DeZara. The company has been currently active for more than 61 years now. A few years later after its founding date, carpet sales were added by the company and then in the year 1997, it launched its own TV jingle to expand its services beyond its Hispanic customer base and to compete with its largest competitor Empire. In the year 2012, it was owned by Empire Today. Headquarters: 20866 US-12, Lake Zurich, IL 60047, USA.

Luna Flooring is an American company which focuses mainly on providing Shop-At-Home experience which allows customers to view flooring samples with regards to the comfort of their own home with their furnishings. The company has Tina Binette as its current CEO.

Luna Flooring provides its services on a large variety of flooring options which includes stone, laminate, carpet, hardwood, etcetera. It also provides facilities for product and installation warranties as well.               

Luna Flooring Headquarters Photos

Rate This
  • Lillian B says:

    Horrible customer service! Three no call no shows from an installer that that was supposed to repair my base boards and flooring. Customer service just kept saying someone will call you and unable to give us a time frame of when the installer would be at my home. The installer did not answer any of the repeated calls made to them from customer service. On the fourth rescheduled appointment for repairs the installer arrives with no tool and materials to fix the issue. Husband previously spoke with Helen Brown who assured us she was sorry and would fix the problem. I have tried reaching her numerous times, but her voicemail is full for this past week. Very disappointed with this service and will NOT be using or recommending Luna to anyone. UNACCEPTABLE. Next step is going to BBB.

  • Lauri says:

    Horrible customer service. Horrible installation job on my floors. Ruined my curtains with floor glue. Have blown me off for over a year now and floors are buckling. Time to call NBC Responds Chicago. Done dealing with this horrible company

  • T Pender says:

    My service has been horrible also. We just had floors laid a week ago and the contractor did not bring enough material to finish the job. They have been back to my home five times now and each time they brought the wrong material to install. They send a different contractor on today and he pointed out several flaws in our floors. We have tried to get someone on the phone but no one has been able to assist us. This will be the last time we use Lunar services.

  • Bob Bogart says:

    My wife and I have had the worse experience with Luna this past week.
    We’re in the process of remodeling our kitchen which we needed to logistically have several parties (demolition, painters, electricians, plumbers, appliances and as important flooring)come together in a timely fashion. As we got the the flooring phase that was scheduled weeks in advance for Thursday we were told it wouldn’t happen and was pushed to Friday. That was disturbing but acceptable.
    When the installers showed on Friday they informed us they only had about half the square footage required and weren’t informed they needed to level the floor. As you can imagine we were shocked and disappointed. After several hours of waiting for Customer Service to call back we went ahead and contacted a second party who was nice enough to assist in out time sensitive project.
    As we did hear from CS as we were offloading our newly purchased product we were told they could reschedule next Tuesday or Wednesday.
    UNACCEPTABLE. We had a contract for over $4k of which Luna did acceptable work but when it came time for the kitchen floor Luna fell short of there contract.
    Please do the right thing and compensate us for our troubles. Look forward to communication soon.

  • Katie says:

    I am so horrified at these reviews. I recently placed an order with Luna. I’ve been getting such a run-a-round! I paid $1900 to guarantee a quote for vinyl flooring. When I called to get an install date I was told the order was cancelled! After reading these reviews maybe I should just try to get my $1900 back and walk away with the balance due of $5,700. My question is how is it that BBB is allowing the company to continue ripping people off!!

  • Kerin says:

    Still waiting for refund for curtains they got glue all over and for them to repair the scratches on the non scratch floor they sold me. Next step is going to BBB and then ABC News

  • Cheryl Griffith says:

    I’ve been waiting for over a month for a 4100 refund for a down payment on floors the installers said wouldnt work. So I cancelled and am.still waiting.

  • Yahaida Torres says:

    Horrible service. I paid $15,000 for horrible floors and service. Took 2 weeks to complete installation because they didn’t bring enough materials when they started the job. Left my house a complete mess for 2 weeks and didn’t clean up. I had to move furniture, clean up their mess. Clean garage due to them using my garage to cut. They never covered up anything. Was told to fill in discolored floors with a sharpy. Never replaced cracked pieces just filled with caulk and colored in with a sharpy. Did I mention I also have an inch hole on ground that I now have to figure up how to cover because Luna didn’t install correctly. Spoke to Helen Brown who assured me she was sorry and would fix the problem but did nothing but offer the same person to come back and fix my floors. Why start a job without all the materials and why makes us wait 2 weeks to complete a job but are quick to take our money. Also why do I want the same person coming back to fix my floors seeing as he wasn’t fixing them when I told him and complained daily. Was offered $150 discount for my inconvenience when I first complained which was day 2 and Nothing 2 weeks after installation was completed and I stated I wasn’t satisfied with my installation. Even sales person stated he couldn’t believe Luna is doing nothing for my issue. That it wasn’t my fault.

    • Sonja Warren says:

      Good morning. I totally agree with you. They are the worst. Had carpet installed on June 2nd which was incompleted. I’ve put in 5 calls including today and have not received a returned call. Now I’m going to contact a lawyer.

  • >