Where is Lucky Brand Corporate office Headquarters

Lucky Brand & returns…. Awful customer service. Horrible return process & policies. I can see why there stores closed near me. It is not worth ordering from Lucky Jeans online…
I was sent an incorrect size & they aren’t providing appropriate return assistance. So disappointed!

I have now called 12 times to track down a refund from May!!!! I get a different story every time! So Lucky Brand still owes me 105 and change for a pair of shoes that were returned first of June! I have UPS tracking, the information of the person that checked them in and time and still nothing! Every time I call its reinventing the wheel and explaining for another hour. I’m over it – will never order online again! EVER! “Check is being mailed” was the last 2 weeks ago. Nothing!

Boy, just don’t ever submit your order with a wrong address or your are SCREWED. Apparently, their computer systems are in capable or actually changing data at literally any point after you hit submit, despite the fact that nearly every other ordering system in the world can do this. You’re left with trying to chase down your order, or waiting till it shows at the wrong address and going through a huge headache (carrier claims, attempts at refunds, etc). No matter how soon after you contact them after you order – they can’t – won’t – do it. Good luck, customer. It’s your UNLucky day. HORRIBLE. Costing me time, stress and probably extra money and miles to fix this, with zero concern or response from the company.

I called my local store about an item, a sales associate promised to call me back but never did. Tried calling the corporate office, the phone is constantly busy. Not a good way to win customers

I ordered ten items at the first of September and promptly received three. Despite repeated calls and emails I am still missing seven items. You have a good product but I will NEVER order from your website again. This is beyond ridiculous that a company in 2022 can lose my order and have me have to call and email repeatedly and despite many promises no product.

I’ve tried to email you guys multiple times but your employees don’t know your email which is strange sense they work for you. I need to send you some very important papers that need to be sign today or early morning since I’ve been trying to get them sign since last week. This email is in regards to my daughter Adriana Sanchez is who use to work with your company. The paper work I need to send you is papers you guys need to sign stating she work for you and that she’s no longer working there. But as I stated there’s no email to send it to so please get back to me to give me an email to send all this information. Our call me 612 452 1277 or grijalvaadriana6@gmail.com as soon as possible.

Your return policy is terrible for on line purchase…especially since you closed the only store in cleveland Ohio which I always shopped at. The fact you do not include a return label for free and I just had to pay to return the jeans I ordered is not very consumer friendly. I am very disappointed and while my husband and 2 sons love your jeans I am debating ever buying them again if I have to do it online only.
So disappointed.

I purchased some Lucky Brand shoes and clothes. Love the clothes but shoe is tearing up the sandals are unraveling. I won’t ever recommend Lucky Brand shoes.

Their internet sales is terrible. They use a third party called Posh. You can not return anything. Do not use them at all. At this rate they will be out of business shortly. Very poor.

I addressed this Wed. My ? If an item has been in the store for over 6 months . It has not sold, would they provide any add’l discount.
I realize Lucky is not doing well as all retail stores.
I was actually the only customer in the store @ that time. It’s a jumpsuit @ Arden Fair, Sac. I know it was in the store last summer.
I would like a response/ reply

? If an item has been the store for over 8 months & it’s still price .. Will you provide an add’l discount