Where is Louis Vuitton Corporate office Headquarters

Corrections So upset I meant to correct spelling Bag not back and could not cpou;d Thanks

It is Now November 17 and they are sending me my back back because they said it was wear and tear!!! How is wear on a LV bag logo disappeared on the front, side and bottom of the bag. I thought the logo was ingrained in the leather. I cpou;d see it the leather was damaged but that not the case. Please contact me please.

Hello,
Please help, on 11/1/22, I submitted a request for assistance with the LV Artsy bag known for its cracks. I received a response from the Houston Galleria office stating there was nothing they could do to assist with this bag that has this known defect on this Artsy bag after the manager in the Houston Galleria Saks had approved an exchange. Please see my original message: On 9/15/22 the Houston Galleria Saks manager, Mr. Kendrick Morrison, was very helpful and approved the exchange of my LV Artsy bag after he inspected the excellent condition of my bag with a few cracks at the top of the canvas where the stitching is; this being a well known defect of the Artsy bag. He asked me if I even used my bag as it appeared brand new and barely used.
I explained I did not use it often and kept it in storage. The new Artsy bag (M44869) was not in stock and he asked me to check back for inventory after handing me a business card with his name and notated a $2,500 credit to replace my Artsy MM bag or to select any other bag with that credit on that same day. I opted to wait on inventory to replace my bag with the same updated bag that now had improved design to prevent the same defect to the canvas trim. On 9/26/22, I called and confirmed the Artsy bag was in stock and was instructed to come back to the store with my bag for the exchange. On arrival, Mr. Kendrick asked if I was okay leaving my bag for photos and final approval from the second manager, Sam. On 10/1/22, Sam rejected the purse swap and offered a 28 week repair at $2,270. Sam further explained that I should have brought my bag in way sooner although I had no idea the defect was extremely common and the bags were being exchanged. I never received notice from Louis Vuitton for this exchange; this is all I ask for. I have bought many LV bags in the past and have never had an issue similar to this Artsy bag. Now, two weeks ago, my husband bought me another brand new LV bag, the Graceful MM. I was excited yet disappointed as this design is very similar to my Artsy bag and will more than likely have the same cracks as my Artsy! 🙁 First, I was hoping you can assist with help in correcting this matter with exchanging my Artsy bag for the updated version. Second, can you assist in the process of exchanging my brand new bag for another style that will not crack, if not, how can I return my new bag? Just so disappointed, please help.
Thank you, Andrea

This message is being sent in regards to the racial discrimination that my mom and I experienced in your Louis Vuitton Denver Cherry Creek store.
Located in: Cherry Creek Shopping Center
Address: 3000 E 1st Ave, Cherry Creek Shopping Center, Level 2 Cherry Creek Shopping Center, Level, E 2nd Ave, Denver, CO 80206.

On Saturday, November 5, 2022 my mother went into the store signed in and was informed that a Sales person would assist her in approximately 10 minutes. After she signed in, she waited patiently for assistance. A Caucasian couple walks in right after her, they were given the same information but a sales person assisted them immediately. My mother leaves the store in utter disbelief and feeling very disrespected, unappreciated and overlooked. I mentioned to my mother, “this must’ve been an oversight, let me go in and see if the same thing happens.”
My wife and I go in, sign in and we’re told that the wait would be 10 minutes. We go over to the perfume counter and begin to smell sample the fragrances. As we perused, a sales person is standing right behind us and has no customer. A Caucasian young lady enters the store and is told the same information concerning the wait, walks in and is immediately assisted by the same sales person that was standing behind us. At this point I ask for a manager and explain to him (Dan) what was going on and he tries to express his apologies. He said to me that they do not operate like that and he wasn’t sure why it happened.

I informed him that their behavior was normal because my mom experienced the same treatment that we did not 10 minutes prior to it happening to my wife and me. I also told him that I own at least 3 Louis bags (as my wife was carrying hers) and that I would like to speak with someone who could deal with this level of racial injustice which attempts to belittle. We felt as if the sales persons felt that we could not afford to be in the store. We felt disrespected. We felt dishonored. We felt the racial injustice that was on high display. We felt as if a spotlight was pointed in our direction because at this point other Caucasian customers stopped browsing and are now laser focused on us.

The manager (Dan) kept trying to apologize as I pointed out who the sales person was (he said she was another manager as well). He said he would speak to her about the treatment and gave me a contact number to reach out to someone. He gave me a Katherine Antequera’s email and when I asked what the store location number was, he gave me the telephone number.

I am requesting that someone emails me in order to discuss further steps to ensure that the racial injustice does not happen to another person who enters that location.

Regards,
Michael A. Strickland

I have reached out to King of Prussia Louis Vuitton and they informed me that there was no repair for my Louis Vuitton bag. I’m very upset because I understand where in tear of a pocketbook however the logo LV should not be disappearing from the pocketbook. It is an original opera New Orleans Louisiana my name is Sherrie SHEROIE Terrell TERRELL. Very disturbed because I cannot carry this bag the way it looks I will attach pictures. I would appreciate it if someone were to get back in touch with me 609-287-1374 thank you thank you thank you

Louis Vuitton is by far has the WORST line of communication. The retailer are takers & not givers. You enter the store and they “take” the time to give you attention, focus, fake customer service just to “take” customers money. However, when it’s time to “give” that same effort when repairs are needed the employees are given a script to read at Client Service. I entered the store on 4/23/22 because of a portion of a damaged purse. I was told to keep the portion of the damage purse, and another one would be ordered.

I called Client Service, who is listed on the receipt on 7/15/22 to verify the status. The script began at that point of being told they’re not in the store, and an email will have to be sent to the Atlanta Lenox Mall location. I received no feedback. I phoned again, on 7/20/22, which I requested a supervisor. I spoke with LeVaquin a Supervisor at Client Service. LeVaquin told me she would reach out to the Atlanta Store. I did receive a call from Talia – Operation Manager st the Atalanta Lenox Mall, who told me that she would reach out to the Paris headquarters. I received no call back. Afterwards, I’ve spoken to Andrea on 9/13, who was suppose to send an email to the escalation team. I received on response, and email Andrea on 9/14 seeking feedback. Again, no response. I contacted Client Service AGAIN on 9/22 speaking with Ashanti. I requested a supervisor, which Waderia, Case Manager took over the call assuring me a resolution to the matter. Once more NO RETURN CALL! I received an email, with a script on 9/23 saying someone will be in contact with me from the Atlanta location. To date, NO CALL; however, I received ANOTHER scripted email from Shaneka Thomas saying a part is on back order, and asking me if I want the part sent to the workshop, etc. I replied to her email saying, I was clueless about another lying script because a part cannot be on back order, etc. Due to me having in my possession the damaged purse & the receipt shows the portion of the purse in question a brand new piece was ordered. Therefore, there could not be a part on order for any damage person, which I have in my possession. This just shows the retailer is focus on taking customers money & not givers on ensuring customers needs are met in the same manner when theirs an issue. Yet, this is a high profile company that make their customers wait months/years for repairs after spending 1000’s on their product. And, feed the customers lie, after lie. I will be filing a complaint with the appropriate bureaus because this is awful!

Hello,

I wanted to get your attention about the quality of your sales people in San Francisco Union Square store. We have made few purchases here and none of the sales persons we dealt with have the basic skill of extensive product knowledge and accountability. Recently, i made a purchase of Signature Double Face Short Wrap Coat color Beige. When I was in the store, I asked if the coat comes in size 32. The sales person Caitlin told me that the coat doesn’t come in size 32. She let me tried on 34 of a navy blue one. This one was fitting ok although not perfect. So she ordered the size 34 Beige. Today, I received the coat and tried on. Unfortunately the coat is bigger than I thought. So I went on your website and found out that this coat does come in size 32. I also noted that size 32 is all sold out!

I am wondering why Caitlin told me the coat didn’t come in size 32 when there was 32. I left two messages with your call center and with Caitlin herself.

Also I bought a pair shoes a while back but only wore two times because they are giving me blistering on my feet. These shoes bought in New York while I was traveling there. I called the San Francisco Store and they handled very poorly. At the beginning, they suggested to wear few more times to stretch them out, so I wore the second time, of course, blisters again. This sounds really stupid, so I have to keep getting blisters in order for the shoes to fit. Your shoes costed more than a thousand dollars a pair and they give me blisters, how much sense does that make!!

What do you think!!

Thanks,
Michelle

I believe you get what you pay for and I was hoping to get a good customer service experience but I feel like im shopping at the dollar store.

My purse and wallet needed repair. It still hadn’t even been a year and the leather and stitches were getting damage. Btw its not the only purse I use.

I dropped off my items for repair on February 2022. My wallet was defective and discontinued so they gave me a gift card. Then they told me to go back for the purse in a few weeks (back in June) and the lady who assisted me was rude- she told me my purse was not ready and possibly be ready until August then I asked her for a gift card and she said “ maam everything you buy here you returned and we don’t do service like that” she said this out loud and it was embarrassing because first of all the purse was a gift from my husband and it had been returned the same day he bought because he bought same one. That was the only return and then the purse being defective 😒out of my control. I felt humiliated by her and bow they only want me to see the manager who is assisting us from the beginning. (He’s never available and no one else helps.) its been Almost 8 months without my purse that costed 3,800 maybe not as much as other ones there but I feel they just took my money… please someone help. My name is Giovanna Montoya purse was bought by my husband Alberto Barragan. Store location fashion valley mall San Diego.

My wallet needed repair .I dropped the wallet off to the Louie Vutton store in Huntington Station, New York . On January 11 2022 .They promised me it would be back in the store by April then they said May then June ,July and finally they said by August 4, 2022 .I had to call them they never contacted me . Well I still have not recieved my wallet back .This is outrageous!!! Very poor customer service .

My LV Outdoor Messenger Bag in Jaune has started to lose the vibrant yellow colour on the corners and piping. I have been continuously tossed back and forth from the retailer to the corporate office. No resolution. I think they count on the customer simply giving up. Unacceptable!

I will never buy another Louis Vuitton bag EVER! I sent my bag for a repair and after 8 months of waiting and repeated calls and going into the store regarding my bag I was told that it was damaged further doing the repair process. All it needed was a new tassel and strap and that style of bag is no longer made. I was told I would not get the bag back, was given a credit for the bag but was then of course shown bags of higher value all to get more money. I feel cheated! WILL NEVER BUY LOUIS VUITTON ANYTHING EVER AGAIN!!!!!

Bernard Arnault, Michael Burke, Sarah Miller. I really need help, some of your employees have been giving me the service of a Walmart buggy pusher. I purchased a belt on 2/11/22 CE.LV 40 REV.D.INF.SI.95
The belt is reversible and the hole were the buckle is attached to has worn. My buckle has fallen into the toilet on numerous of occasions. I visited the store today to try and buy another buckle, and the service was subpar at best. The manager said they didn’t sale just buckles because I’d just take it and put it on any old belt, how degrading. She apologized and said there isn’t anything that they could do about it. So now I’m stuck with a $852.50 belt that I can’t use. Can someone please help me? I shop LV because I expect a superb level of customer service and an experience that’s unmatched. Please advise, all I want is a belt that’s operational. I’m not looking for my money back, just the problem to be rectified.
#louisvuitton

I can’t believe the customer service from this high end store. My never full bag was dropped of 11/8/21 at the aventura store with an expert client advisor Manolo Flores I’ve yet to hear from anyone. Messages after messages crickets. Does anyone read these reviews? I will be contacting a news channel for exposure of this. We need answers.

I’m based in New York and experiencing the same repair nightmares that everyone else has encountered – dropped off a Speedy bag to have the zipper repaired in August 2021 – it’s now March 2022 and no one at Vuitton can tell me where the bag is in the repair stage or why it’s taking so long. I’ve told them to cancel the repair and return the bag to me – that’s proving to be equally challenging. The Customer Services is pathetic – they say the right things to get you off the phone and follow up with no real information. Vuitton should be embarrassed by this, but they clearly don’t care. Spend your money elsewhere – Vuitton is over.

For this to be one of the higher quality and upscale stores. The customer service is poor and the products are actually fairly cheap. They do not stand by their brand and mission statement at all. And customer satisfaction is the least on their list.
Horrible experience.
My bag has been in repair for months now with excuse after excuse as to why I have not yet received it back.

Absolutely HORRIBLE customer service. I have sent multiple text messages, phone calls and emails, to check on my repair. The texts have gone without response, when I did get someone on the phone, I was told the manager was going to call me back ( I am STILL waiting for that call) and the 800 service center does nothing at all. I dropped my repair off in October. (very minor) and mind you I’ve only had the wallet since May. After calling numerous times to find out where my item is, I am now being told by the service advisor Rosie Garcia she can’t get in contact with the repair center & have no info except it’s still being worked! I get it things happen, but LV supposedly luxury & high end they should offer Superior Customer Service & offer better quality resolution . I will no longer be a client bc they obviously can care less.

My Louis Vuitton hand bag needed a simple stitching. The store said it would be delivered to me. It’s been three weeks now. No one has called or emailed despite my repeated messages. Where is my bag?

I can’t believe that this is customer service for the expensive bag!!!!!

I can’t believe you guys.. not even a comment. I need my bag back.
I tried to call and send an email for you but no one responded..
I want MY BAG BACK 😡😡😡😡

Hello there.
I took my lv hand bag to repair 2 weeks ago to Tyssons Galleria, Virginia, USA, after just one-year from buying it, and they told me it takes a week to repair and they will ship it back for your address.
They didn’t ship it to me till now.
I tried to call customer service 2 times and they said they will call me back and they didn’t. I tried to call this morning and they told me they don’t know what is happened and I have to wait more 2 or 3 days to come back to me with the information.
I am very upset, First, I can’t believe that I pay thousands for a bag and got ruined after just one year. Second, it takes 2 weeks and no one comes back to me with an answer. I can’t believe this is LV customer service.
I need a response from you guys or I will talk other measures.
Razan Alkhatib
5714855395

I have a way to stop the “smash and grab” in your stores !!!

Hello,
On 12-14-21 I ordered a fragrance as a Christmas present for my son. Unfortunately, due to his work schedule, he wasn’t available to provide a signature and on 12-17-21 the fragrance was brought back to a UPS hub. I called your client services number to find out my options and was advised that the item would have to be returned to LV and then could be reshipped to the address of my choice. I was disappointed because I wanted it to be delivered by Christmas. I kept checking the status online, but there was no new information. I called again on 12-21-21 after seeing LV was offering complimentary overnight shipping. I spoke with Danielle R. and she advised me the item was still on hold at the UPS hub. I asked her if my son could pick up the item from the hub, but she said no. Danielle told me that she was getting the item released from the hold and reshipped to the LV store in the Short Hills Mall utilizing the overnight shipping. She told me what I needed to provide my son with to be able to retrieve the item and left me with a ticket number. I was ecstatic because my son could get his present by Christmas. I checked the delivery status online and no new information. I called again on 12-23-21, spoke to Jordan, who advised me the item was still on hold at the UPS hub. Imagine my frustration. I asked for a refund. Jordan advised me that I couldn’t be refunded until the fragrance was delivered back to LV. I asked to speak with a manager and was transferred to Nick F. on your resolution team. Nick advised me that the item was never able to be reshipped to the LV store, I would’ve had to had it shipped there initially. I’m back at square one waiting for Nick to get the item released from hold. He told me he would try and get me refunded without waiting on the items return, but I don’t have any faith in that. It’s Christmas, my son doesn’t have his present and I don’t have my refund. This was my very first purchase from LV and probably my last. First impressions are everything. Just thought you should know how your customers are getting treated.

Hello
My name is Renee woodell and i live in Orlando. I dropped off a purse in July to be repaired at the Millenia Mall location. I was told the purse is still waiting on parts and that it could be mailed back to the store for a credit if I desired. Since then I can’t get a hold of anyone. No one call me back. I never experienced such poor customer service from a high end store. I ‘m still waiting for someone to contact me. Can you please help

Renee Woodell

Very poor customer service

I need to find out where serial number is on my pet carrier

$ £ € ¥

I really need to speak with someone in upper management. I have been cheated and emotionally drained. After speaking to several customer representatives my issue still hasn’t been resolved and doesn’t seem like it will. I’m ready to takes this to Tweeter. Public should know what LV customer service is about. I need someone to message me. Thank you

Hi….I purchased a LV handbag from the LV USA website. I never received the handbag because UPS lost it. I called and emailed numerous times to find out when I would receive my refund from LV and I could not get an answer from the LV advisors….I then contacted Paypal to see if they could assist me….I am now being told that I can no longer order online because of the dispute (my online account has been flagged) which was in no way my fault. I was told by an advisor that I could not get my account unflagged….please help me…I would like to order LV online….I do not have a LV store near me. Thank you

Thank You for Accepting My Emails.
Dear Mrs. Barbara Corcoran,
I’ve been receiving plenty of scam emails lately.
One had stuck out specifically because I’ve been sending designers and investors my business plan in order to propose investors and raise funds  for my very small business in Dallas, Texas.
Well, I heard what had happened to you and I wanted to just share information and possibly repel these scammers  who’d obviously pray on either rich or poor people.
This is what they sent to me …
YOUR$2 million Donation from
Mr,Bernardarnault _Foundation
fedricksanchez secretaryfedricksanchezsecretary@gmail.com

Although, I never asked, approached or proposed Mr. Arnault at the Louis Vuitton Corporation/ Foundation  to be an investor for my business,  I thought possibly, someone may have forwarded my business plan to the company.
They claimed that Mr. Arnault was in the hospital and could not manage his own affairs.
And then, the scammers asked me for $250.00 for postage to send an ATM card to my address from the Arnault Foundation.
I believe you may be able to help the Louis Vuitton family from being targeted, in similar situations, such as yours and mine.
I just don’t believe that I have the energy nor the power to bring these jive-turkeys down to their knees. Smile! 🙂
Thank You Kindly Mrs. Corcoran & Mrs. Arnault,
Take Care.
Catrena
Copyright © 2020 S.Concierge.VIP

I am a 64 yr old terminally ill woman who raised 4 kids alone with no help. My beautiful granddaughter Mackenzie begged me to get her the neverfull LV mono handbag with red inside, can you please see it in your heart to help me make my gorgeous granddaughter happy? I reported over 60 people using your knock off handbags on FB marketplace gotten threatened called every name in the book and reported them. Can you please send me this handbag for my grandaughter or mail it directly to her from me. My name is Anne LaMarca 6315674907 or at least give me a discount? as a reward???I live alone and am very good at this job as well(something to consider) <3
Live on SS. and live alone, I would love being a narc for you guys, please call me back to let me know one way or another. I'm dying to give this neverfull LV MM purse with the red interior to my grandaughter pleaseeeeeeeeeeee. I will work for free to find people stealing your trademark on the internet <3 love you guys. My address is 1145 middle rd. Apt 5D, Riverhead NY 11901 Thank you for everything. Please give this to the boss.