Where Is Lou Fusz Corporate office Headquarters
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Lou Fusz Headquarters Executive Team
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Name |
Title |
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Philip Fusz |
General Manager |
Lou Fusz, History and Headquarters Information
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Lou Fusz Headquarters Photos
Engine went out after a month and a half
HORRIBLE SERVICE AND COMMUNICATION!!!!!
DO NOT GO HERE!!!!!
8/12/22 When my daughter was traveling cross-country from Utah to Ohio to attend Veterinary school at The Ohio State University, her 2018 Ford Ecosport with only 51K miles broke down in Highland IL. The car was towed to Lou Fusz Ford of Highland where she was informed that the entire engine needed to be replaced-it was under warranty due to faulty parts– Melissa, one of the employees at this location informed her that everything would be covered by the warranty, including a rental car for the time that it was getting repaired. She was given an estimated time of repair to be 3-5 days. Nearly seven weeks later, on 9/28, her car was finally finished and ready for pickup. She had been told multiple times that she would be reimbursed the nearly $1000 in rental car expenses (out of her pocket-insurance covered the first $1000.) and was told that her car would be delivered to her. She has these promises saved in a voicemail sent by Melisa. Even as close to three days before she picked up the car, she was still being told it would be delivered, until the day before when they said they could no longer do this. After more than 5 hours of debating over the phone in several different calls and trying to get them to keep their promise, she conceded and drove over 14 hours round trip, costing her an additional $300 in gas expenses, to get her car back. Over the course of the 7 weeks, we had called for updates well over 50 times and left voicemails, and only ever had the phone answered >5 times, and was only ever called with an update returning one of many voicemails once in 7 weeks. The communication and professionalism at this location are unethical. On the day that she picked up her car, she brought receipts from the rental car expenses and was told that Melisa would submit them for reimbursement. Again, we never received a call from them with an update, we had to continue calling everyday for over a week before we were finally able to speak to someone, who notified us that they were denying the claim to reimburse her, as they should have booked the rental car for her in order for it to be covered. She was never told of this and had been promised for seven weeks that expenses would be fully covered. We have now lost countless hours and over $1300. My insurance company covered over $1000. of the first month of rental fees. The engine broke due to an existing issue from Ford. Ford acknowledged this by covering the replacement under warranty. This dealership COMPLETELY mishandled the entire situation from the time they received the car! They SHOULD have arranged a rental car right away-if that was the only way to reimburse or cover it!!! NOT wait until over 2 months later to say they messed up (on a recorded call with Customer Relations) and should have NOT taken 7 weeks to fix the car! Ford is a Billion dollar company, the engine was faulty–THEY ARE RESPONSIBLE FOR COVERING A RENTAL CAR! This dealership screwed up and should pay the costs since they mishandled the entire process!!!!!! At one point, the Service Manger, Jason actually told me that since we did not buy the car there and were not paying to have it fixed, it was not their responsibility! SERIOUSLY!!!! BAD SERVICE! INEPT COMMUNICATION!!!!