Where is Lord & Taylor Corporate office Headquarters

Poor customer service. I placed an order totaling over $300 and forgot to apply my 15% discount code. I emailed them and they said they could not adjust my credit card for the discount. They also failed to send me one of the dresses I ordered. I emailed them twice and did not respond. I will never order from Lord and Taylor again,

I have also been shopping at Lord & Taylor for 30 years when it was a brick & mortar. I am having a terrible time with customer service with their email help@lordandtaylor.com and their text phone number of 6507478331. I purchased two items boots & jeans. The jeans have yet to arrive. The boots are stitched poorly with the white interfacing showing. I immediately contacted them. I had questions even after they sent a link to return the boots, but I wanted to keep them. I offered a solution and asked if there could be a quality check to see if they could see a pattern of defect. I didn’t get an answer. Finally today 10/13/2023 they are telling me I am stuck with the boots. I am wanting them to refund me now for the jeans that I have not even received yet. This is terrible customer service. Buyer Beware.

It has been a nightmare making a refund to Lordandtaylor. They received my return on Nov. 2nd and I have yet to see a refund nor have they released my responsibility to afterpay. Afterpay billed my account and I have paid $454.00 for a dress that was acknowledged as being returned on Nov. 2nd. It is almost 30 days later. Every time I contact the company, I get the runaround.

I have been shopping with Lord & Taylor for at least 3 decades both for my family and myself. I have just had the worst experience with Lord & Taylor that has caused me to want to return a garment that I purchased to the CEO of Lord and Taylor. This dress arrived in the mail and the zipper was installed improperly. I then tried to locate a brick and mortar store in the DC area only to find there are no stores remaining
Yesterday I was told that I could not return this dress for a refund or credit. Apparently unbeknownst to me. I had to do so in 30 days even though this dress was not on sale or anything of the sort.
I am going to call the CEO’s office tomorrow to inform her that I’m shipping this dress back to Lord and Taylor corporate offices and never again will Ido business with Lord and Taylor.
I will then post a detailed Google review with photos as this is horrible “customer service”
#nevershoppingwithlord&tayloragain
Patty Whitnah
Whitswow@aol.com

Hi Phillip,

Thank you for contacting Lord and Taylor. I hope this email finds you well.

I understand that you did not yet received your order no. 1834679. I am able to assist you.

I am sorry, but there seems to be an issue with the tracking number provided by UPS. Please note that I have already relay this concern to the appropriate department. Rest assured that I will send you an update once I have received the response from them.

If there’s anything else that I can help you with at the moment, please feel welcome to reach out and I would be more than happy to help.

Thank you and have a great day!​

Best,

Jen
Lord & Taylor | Customer Support

I made an online purchase for $164.50. The next day I noticed there was an additional hold of $148.50 then $24.50. I called CS and spoke with “Jamaica” who proceeded to tell me this is a normal practice. It has to be illegal to charge someone’s account more than once for an order that was already paid for. Due to the multiple charges my account was overdrawn. I was told the funds would be off hold and back in my account in 3-5 days which is unacceptable considering my account is now overdrawn. I’m strongly considering getting legal representation so a civil lawsuit can be filed because this is unacceptable on so many levels!!!

I would like to speak to someone (anyone) regarding a dilemma which turned to be a huge disaster. On March 29,2020, I purchase (2) prom gowns (order # 2007351112) (purchase price $798.00)for my granddaughter in hopes to lift her spirits of the uncetainty of her senior year of high school, due to the pandemic. (Coronavirus-(COVID_19) Within days of purchasing the gowns, the Governor of New Jersey announced that the 2020 school year was cancelled and in which made the prom was cancelled. Due to the cancellation of the prom and the physical Lord & Taylor stores being closed, I returned the gowns via Fed Ex, which was received April 21,2020( invoice#01819900205) I was told that the refund would be applied to my Lord & Taylor account(Last 4 #1561)(Refund Request# 801-580) As of today June 8, 2020, I still have not received the credit to my account, and I had to pay the minimum payment ($27), on the credit card not to obtain late fee.(but interest are occurring due to not paying the balance in full.) When I spoke to a Lord & Taylor representative I was told that my refund would not be applied until June 26,2020, which would require me to have to pay another minimum payment of $27.00, on the credit card so not to obtain a late fee. As a consumer it is becoming very frustrating to be getting the run around and paying for something that has been returned. Please do the right thing by making a prompt refund fund of ($798.00) as well as refund my $27.00 for minimum credit card payment to my Lord & Taylor account.

I have visited your store in Rockaway NJ…what a horrible experience. Rep working at Dior cosmetics was down right rude. Her name tag shown name as Nina and she made sure of me not coming to your store ever again. Very disrespectful and inconsiderate. As a professional as she stated she was you should know better your job.

placed an order yesterday, agreed to be chged 70.82 , this morning was chged additional moneys, called and told this happens bc the order was broken into 2 cages. the EXTRA $ WOULD NOT BE CREDITED UNTIL THE 18TH. THIS IS NOT RIGHT, I AGREED TO 70.82 ONLY, THIS SEEMS NOT GOOD BUSINESS PRACTICE. IM DONE W/ YOUR COMPANY, THIS MAYBE ONE REASON YOUR COMPANY IS GOING UNDER!!!