Michelle McQuality Kelly
Group Chief Executive Officer and President
Dear Lilly Pulitzer,
Hi! Just got back from our annual vacation on Hilton Head Island which happened to coincide with your Wear Your Lilly Day event. HHI is also where they designed and rolled out the new Lilly paddleboard! We saw a board in the Lilly store in Wexford Village shopping complex! However, when we arrived in our Lilly attire, there was no celebration and we were so disappointed. Employees had no knowledge of such a day and we really could NOT believe it. Of course, we purchased nothing. How sad this store did not acknowledge this day!!
June 21, 2019
My Lilly order arrived and I got the same order twice. Define was charged twice and apparently one email was typed differently. Not being so computer savvy thias was an inconvience being charged twice. When I called and spoke to a supervisor I was told I would get a refund. Called today and was told it’s a credit never received an email. Oh it was sent to the wrong email after speaking with supervisor initially and getting that information correct .
So I now am extremely disappointed with a company for your Poor customer service. I DO NOT want a credit for future. If am done with your company. I want a credit to my account. By the way my daughter are along time customers for numerous years.
My previous order received a top with a coin missing and none cared because it was final sale
Your customer service needs tremendous updating it’s awful
Dear Lilly Pulitzer,
I cannot begin to tell you how heartbroken I am at how I was treated by your customer service department today. To be honest, I would have expected this at a store such as Walmart. However, as a teacher and a patron, I expected better from your employees. Let me explain.
Last year, I bought a brand new Lilly Pulitzer pullover tunic at the Miramar Beach, Florida, location. 440 Grand Boulevard, Suite 104, 32550. 850 650 2011. This was store number 00265 Receipt number was 0031869 and the register number was EREG 265 # 2D. The item number was: 889069327453.
Here is the issue: This was never worn. I put the tunic away, in the bag, with the receipt, and it was never worn. I was having surgery and I wanted to save it until I felt better. This year, I had surgery in December. Now, two months later and after a lengthy recovery process, I am beginning to feel better. However, I have lost a considerable amount of weight. Unfortunately, the tunic no longer fits as it did when I tried it on in the shop. I contacted the shop and asked if I could return the tunic for a smaller size. I did NOT ask for a refund. I love your products. Why would I do that? I was refused. I even offered to take a different style. THAT was refused. At that point, I offered to take a product of lesser value. Even THAT offer was refused!!! Lilly Pulitzer! Even Walmart and Kohls will exchange products with a receipt if they have not been worn! I would expect the same if not better treatment from your company, when I have spent so much more money there…
I really do not want to leave negative feedback about Lilly Pulitzer and the way they devalue their good customers. I would much rather leave feedback around the web as to how they make situation right. Please let me know how you can help me remedy this situation. I look forward to speaking with you soon.
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