Where is Lane Bryant Corporate office Headquarters

Lane Bryant Headquarters Address and Contact

  • Address: 3344 Morse Crossing, Columbus, OH 43219, USA
  • Phone Number: +1 866-886-4731
  • Fax Number: 614-463-5247
  • Email: [email protected]
  • Number of Employees: N/A
  • Established: 1902
  • Founder: Lena Himmelstein
  • Key People: Linda Heasley

Lane Bryant Headquarters Location & Directions

Lane Bryant Headquarters Executive Team

Name

Title

Linda Heasley

CEO

Elizabeth Crystal

Chief Marketing Officer and Senior Vice President

Debbie Martin

Senior Vice President of Product Design & Development

Ethan Shapiro

Executive Officer

About Lane Bryant, History and Headquarters Information


Lane Bryant Headquarters Photos

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  • L. Gibbons says:

    I am a longtime customer of Lane Bryant. I have lost weight and fit between the size 12 & size 14. On February 8, 2020, I made a purchase and a few pieces were too big. I returned them on February 9, 2020 to the same store. However, I was not credited correctly. For instance, I purchased a pair of ankle pants for $20.99 but was credited $9.97 and a pea coat I purchased for $68.69 I was credited $20.00. Right away I pointed it out to the salesperson. She pretended to be on the phone with corporate office trying to fix the errors. After an hour in the Valley Stream, NY Store, I left with the district manager’s number. I called that number twice and left a message. No one returned my call. I called customer care a few times and dealt with entry level staff who couldn’t help me. I called comenity bank and was advised to mail in my receipts which I paid $10 to mail in. As of June 5, 2020, I am still trying to get this corrected. I spoke with comenity bank supervisor who transferred me to Lane Bryant corporate office. I am frustrated as I have been on hold over an hour. The service at Lane Bryant has gone down the drain. Everyone is experiencing financial issues but that doesn’t give you the right to keep my money. I will no longer support you after this experience and will encourage others not to. However, I would really like my $63.42 back. I will post my issue on every social media outlet until I can speak with someone who can correct this problem.

    L. Gibbons

     
  • Gail D Baker says:

    I am a VERY UPSET CUSTOMER. On a March 6, 2020 I made a $408.98 purchase at your Westshore Mall store in Tampa, Florida. As the world know we were hit with a Pandemic Corona virus that shut down not only Tampa but the world. The purchase was for my 93 year old Mother who was with me at the time of purchase.
    As most of the world our entire life was disrupted!… we earned 7 Real Women $25.00 coupons which we had every intent to use within the redeem period of March 16-29, 2020 in store. Due to my Mother being high
    risk we have been sheltered in place an more focused on the pandemic.

    Today we drove to the store in hopes of making another purchase and the store would honor the coupons in light of the pandemic and shelter in place orders. The store was closed so I called Customer Service. After being on hold for 30 minutes I spoke with a nice young lady who listened and eventually told me you have a new promotion and the 7 coupons could not be honored. I asked for a management person who could listen to my situation and hopefully honor the coupons. I spoke with Adam -2412 who was not only not helpful but curt and rude. He had no empathy and would not provide me with your corporate address and told me I could look it up for myself. During this most difficult time to be treated in this way is unacceptable. I would expect better customer service from a person assigned such a title. If the online customers were given options why not walk-in customers???…I would appreciate if Linda Heasley could consider my plea and allow me to use the 7 coupons that I have in-store to purchase additional clothing for my mother. Please acknowledge my complaint and when I may hear back.

    Sincerely,

    Gail D. Baket

     
  • Dawone Babin says:

    My order that I paid for using my Lane Bryant card was canceled and not by me. I want my order and I have tried several times to contact customer service and can’t get through. I have email them and still no results. I’m very upset because this is the second time this has happened. My order# OLBW107347017. I’m trying not to take to social media to show how upset I am but this is the worst customer service I have experienced since I have been dealing with this company.

     
  • Teri S says:

    When will bayshore store in Milwaukee WI open. Governor has said stand alone stores can reopen as of 5/11/20 with restrictions

     
  • Angelique Murray says:

    Hello I have been along time customer I am very disappointed with my recent Interactions with Customer service. My recent order was sent to the wrong Address. I have not received my order, a call or email even though I called prior to my order being delivered to correct issue. I was also sent an email the 1st time stating this would be corrected. It was not I just sent my now 3rd Email after calling 3 times with no answer and being on hold for over 1hour. I understand that with COVID staffing is low However I would at least like my money back. Thx so much
    Angelique Murray

     
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