Where is Geek Squad Corporate office Headquarters
Geek Squad Headquarters Address and Contact
Geek Squad Headquarters Location & Directions
Geek Squad Headquarters Executive Team
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Name |
Title |
|---|---|
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Chris Askew |
CEO |
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Michelle Henderson |
Customer Marketing Director |
About Geek Squad, History and Headquarters Information
Looking for technical assistance but is confused about the outcome of the service? At Geek Squad Corporate, one might find the necessary assistantship that one is looking for. It provides all sorts of computer-based support to lend its users a far-reaching experience in the technical world. In addition to that, one might also receive higher satisfaction in fields in client approach, and solving their day to day clichéd problems.
The company is headquartered at Penn Avenue South, Richfield, United States. Established in the year 1994, the company holds a strong grip on the best support initiative that is offered to the clients. Founded by Robert Stephens, the company aims at absolute standardized features.
The company has Chris Askew as its CEO and Michelle Henderson as its customer Marketing director. All sorts of marketing procedures can be enquired about by contacting the customer executive either by email or through fax.
Geek Squad Headquarters Photos
Folks, It seems you have a problem with your billing and who has a subscription and who does not. About 3 or 4 times a year I get an invoice from you. I have never had an account; nor would I after these. If this is any indication of your bookkeeping you have bigger problems than this. I am sending the invoice and my response to you to the appropriate authorities to the Texas Attorney General, Fraud department, Sr citizens fraud. There is no excuse for this and obviously causes no concern for you. Just see if you can do anything.
Just got another fraud from the Geek Squad. If they bill be you n get to pay for not stopping this! Listen to us.
Horrible service- want to talk to manager
I never signed up for geeks squad and I have a invoice for $419 when I called 1-888-961-6546 they said someone from Japan is using my information and they was rude as hell and the manager hung up the phone on me very rude and unprofessional their account number for me is 41u297jl invoice number is jy/75w-ot/371g
I received the following email today on 7/17/2023, stating that they were going to bill me for $455.55 for a five year warranty on my product; however, I haven’t bought anything and had it serviced with or through geek squad at any time. This makes me think that this email is a total fraud and people are using it to destroy the name of the geek squad.
I see other people have commented about having the same problem. I would expect that being the CEO of the Company, but you would be concerned about this and a follow up on it.
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Order Summary
ORDER INFORMATION:
Order Date: 2023-07-17
Order ID: 435V55LV
Item: Geek Squad Secure PC Support
Tenure: 5 Years Warranty
Warranty ID: V55LV435
Amount: USD 455.55
CLIENT INFORMATION:
Client Name: Luann Bush
Client Mail: mlb0212@ yahoo.com
Client ID: 4829483
24/7
+1(888) 864-1634
Dear This is a friendly reminder that your Geek Squad Membership will be renewed today, and we hope you have been enjoying the benefits of being a member.,
Scammers are now using USPS certified mail to notify me and others of automatic renewal for Geek Squad internet/cell phone security services. I have never been a subscriber to Geek Squad and never have bought any computer or cell phone equipment from Best Buy. I have filed reports with USPIS.gov and FTC.gov report 155376275.
this is just not acceptable i have alway trusted geek squad in the past but now i am not sure i have waited 19 20 now and only 2 techs this ishorrible
https://youtu.be/F4_miQlgAQg
On 11/13/2022 3:38 PM, Mary wrote:
>
> for 19 days I have been waiting for a response about my computer that i brought in to your Geek squad. No phone cal now email.physically go in and ask only to find there is only one tech working there and that they are not able to fix it. Asked me if i wanted to have it sent out and pay 500.00 or more . Not acceptable you n ed to hire more techs. I am heartbroken angry and crying i have lost everything and now i do not have a computer i am using someone else”s here. I am super mad this is just not how g you are supposed to do business I want to talk to some one of authority and get this resolved if not there will be a complaint to the BBB or FCC or whomever i can complain to.
The number shown +1 612-291-1000 is not corporate. It is a link to the customer service line. Since the Customer Service Line is the problem this is really not helpful!!! Too bad that the executives need to protect themselves from their customers. The in-store techs advise that they cannot assist with any installation issues, the customer must call 888-237-8289. The Geek Squad (Edwin) manager advised his team to tell me he was too busy to talk to to me. The Store Manager (Steve) told a supervisor to tell me they do not handle Geek Squad issues I have to call 888-237-8289.
You have multiple scammers I have received 4 scam emails over the past 2 months stating my subscriptions will be automatically renewed. However, I have never purchased anything that needs tech support from Best Buy in my life. Each email has a different amount due, a different customer service number, and a different email it came from. You should look into this so your customers don’t have issues
Geek Squad in Bloomingdale Il is horrible. Can’t get any answers. They said they were going to replace my Beats then they said they dont have any updats. The completion date is well over due. Went in 2 days after completion date to check on status, and rudly they said they don’t know and a manager was going to call. 3 days have passed and no one called. Trying to call someone is impossible. Can’t believe that this is how customers are treated.
I just received an email telling me that the Geek squad is renewing my membership for 5 years at the cost of $734.99. First of all I never was a member of the Geek Squad and I don’t even own a computer, iPad or otherwise. I called the number and they said I have to fill out forms to cancel & I told them to cancel this immediately that it was fraud The number on the email is
1-833-607-0523.
I received an email on 8/26 stating the same thing with a cost of $442.97. Nothing at this point has been deducted from my accounts. After much angry discussion they said they will cancel and send me a confirmation email that it was completed. Somehow I doubt that will happen.
Just got an email from someone claiming to be “GEEK SQUAD” for an annual renewal (Order# THT-9274) for $299.97. I’m not calling their bogus number at 3948 Hickory Heights Drive, Baltimore, MD 21202. The number they gave me was (332) 242-4588.
Just got an email stating: Order Confirmation Renewal
ORDER INFO
Transaction ID: ********
Product: Geek Squad PC Service
Product Tenure: 5 Year
Product Amount: USD 431.97
CUSTOMER INFO
Customer: *********
Customer ID: ********
Customer Register Email: ********
What is this?? It says they are automatically renewing my service for 5 years???? I have NEVER subscribed to Geek Squad through Best Buy. They want me to call number 810-375-7489 if I want to cancel this payment. The area code is out of Michigan, but your headquarters are in MN. Was your company system hacked getting all of Best Buys customers information and now Best Buy’s customers are trying to be scammed?? Geek Squad you REALLY need to crack down on the scammers imitating you!
Just got scammed supposedly from Geek Squad. They want $489.59 they want me to call if this isn’t correct so they can take it off my cc#. Those snakes. the number was 856-975-0139.
What’s worse than their customer service is their technical department. An online rep managed to delete almost half of my documents, and when the store took it in to recover them, most of my documents are now corrupt. And instead of using their own restore program, they used the one on my computer, that could also have been corrupt. Pitiful, untrained, incompetent employees. It’s going to take the rest of the year to clean their mess up, and pathetic the enormous number of documents I have to replace. This company should be shut down, and they did nothing to compensate me for my loss.
Cancelled all my Total Tech accounts. They are good with computers but the appliance division is useless. Went without my ice maker for over a month. They sent a very unprofessional repairman and he made the problem worse and I don’t want this person back in my house. I was able to get support from the manufacturer and they did a satisfactory repair. Don’t buy Total Tech Care. Instead get your extended warranty from the manufacturer of your product.
Geek squad is the worst.
Geek squad corporate and in store employees has to be the worse customer service in the world. No one cares and no one is helpful. We pay for total tech support and are treated as if we are begging for a free service.
We had an appointment with geek squad to install our television last month, when the guys came they gave every excuse as to why they couldn’t install the monitor, they left qe scheduled another appointment which was.for today, well today we learned that best buy sub contracts their work to 3rd party contacts, we were not informed.of this but today the third party contractor called out for a medical emergency, fine, both incidents were by no fault of our own but the manager Shawna in corporate could careless she’s the one encouraging geek squad techs to leave if they feel something isn’t in their scope of work, fine…so the 3rd party Contractors cannot arrive so now we’re being pushed back yet another week making this over a month they’ve had our television and installation and making it 3 weeks (if they don’t push it back again) that we are waiting for a tech.
At this point I feel like it’s theft because why are we paying for TOTAL TECH when they have no interest in fulfilling their obligations….GEEK SQUAD do better CORPORATE be better examples…I wouldn’t recommend this service to my enemy,.it’s time.to find another company to support.
The geek squad in the Odessa TX is a bunch of idiots. They deleted the google account off of my dad’s phone and then refused to correct their mistake. They were very rude and hateful and snarky.
I contacted Best Buy about a laptop I purchased less than a month ago, and I’m trying to figure out how to connect a printer I allowed Arnab remote access to my laptop and he messed my computer up and stayed on there 30 minutes after I messaged them that I did not Need their services anymore. He restarted my computer without authorization and then did not contact me back to check on it by phone and I’ve had nothing but problems from the representatives since yesterday, without having access to my computer then they tried to say when I called if it says you have a pin problem then you’re locked out. I said before I called you I had no issues getting in my computer until I allowed you to get in it now I can’t access it. Oh and then they tried to charge me for their mistake.
There are foreigners out there trying to rip people off claiming they are the geek squad. Asking for your bank account numbers charging you $522 claiming it’s computer protection. Here’s the phone number 202-977-4436 Be careful people they’re ripping you off
I Totally understand Mary, I let one in on my desktop and and next thing I know I got a call back saying he wanted to correct what the first person did,and got control of the pc, and before,I knew it a red flag went up ,he said ( a foreign speaking person) that he would get bestbuy to end money to my bank and this way they could catch the person who was trying to get into my account, when I refused he really sent a red flag ” was I near a CVS …I started shutting down my PC, and pulling the plug…Only to find out later they tried to take 500.00 out of my account ,So All Seasoned Citizens be aware they out to get us especially..The devil is a liar.
Geek Squad is a joke. Run by amateurs. The worst customer service nightmare you can not imagine or make up. Simply put. Geek squad is a futile waste of time, money and definitely not good for one’s health dealing with this jumble of nitwits.
I agree, and the corporate is even worse, they encourage their rude behavior. Blame Shawna she’s one of them
I was hacked by an ACTUAL geek squad team member. I had called in the main number that I have used for many years and not only could they not figure out a simple thing and kept transferring me or ending the session so I had to call back 6 times and finally asked for the the supervisor, she actually hacked my computer. She purchased gift cards from my Amazon account and went in to all of my bank accounts and transferred money out. I am getting no help from Geek Squad at all. They just sent it to their abuse email as if I should just feel fine being out so much money which I can not recover because I gave Geek Squad access to my computer. This has been a total nightmare and I am out a ton of money. DO NOT USE (the real) GEEK SQUAD!
You are not alone…I was hacked for $45,000 through supposedly Best Buy/Geek Squad. I received an email to cancel my subscription for $450 and somehow the money was moved from my savings to my checking through Wells Fargo Bank (no notice from WFB regarding the transfer) and Geek Squad took it and Wells Fargo denied the claim twice claiming I gave Geek Squad access to my computer – which I absolutely did not. The money was earmarked for inheritance taxes.
Like the others i was scamed. However I stopped the call before sending my money. The number they used is 877-389-4227
I was scammed too and the numbers are 856.219.0660 and was then transferred to 207.401.6515.
About 6 weeks ago I returned a TV I had purchased. Received the refund for the TV about 2 weeks later.
However, I still don’t have my refund for the Geek Squad protection agreement I purchased along with the TV. The first thing they told me is that I need to contact my bank because they obviously messed something up, but Geek Squad couldn’t give me a transaction number to use to try to find the refund. Then they told me that they have to write a check and it would take 15 business days. After MANY chats, phone calls, promises from supervisors, promised call backs that never happened, confirmation/reference numbers, etc., I still don’t have my refund. What an incompetent organization!
Like the others, just got a scam call trying to get a CC# to “refund” $399.00 for an annual service that was never ordered.
WOW I TO WAS REACHED BY GEEK SQYAD SCAMMERS
NOW ADAYS HOW DO YOU KNOW ?? AT THE SAME TIME IVE HAD THEWORSE GEEK SQAUD PHONE SERVICE 4 HOURS I STILL HAVE NOT BOUGHT THE 17 INCH LAP TOP AND THE STORES ARE USELESS BAD SELECTION. AND NO NO PRINTERS N STORES ALL BECAUSE OF LYING FAUCI LYING CDC LYING POLITICIANS DO NOT WEAR A MASK THERE BAD FOR YOUR HEALTH … DO NOT TAKE ANY SHOTS THE SHOTS THEMSELFS HAVE KILLED THOUSANDS AND PARALIZED MANY SO SICK OF LYING FEAR MONGURING MEDIA
ITS SAD WHAT ALL ABOVE HAVE DONE TO USA LET ALONE THE WORLD …
Two possible solutions here. Change your source of information or seek mental health treatment. It looks like you drank the cool aide.
You are having a scam using your logo to scam people to call about money being taken out of their account the address that is being used is not even a true address
To Whom It May Concern:
The website does not permit me to login without a Verification Code, which the site never sends. The phone number always demnds a wait time of over ten minutes lis-tening to inane Happy-Feet music. Your system is designed to prevent human contact.
My last Geek Squad request was to locate a folder on an external hard drive. I lost the use of my desktop PC for six days, during which various unnecessary tests were run without solving the problem: the folder had simply been moved to another folder.
Now the Geeks want to double the protection plan fee from $100 to $200. Best Buy denies me access to remove my bnking debit information or cancel the plan.
Please see https://corporateofficeheadquarters.org/geek-squad/ for similar complaints.
I am cancelling the coverage effective immediately.
Thank you for your courtesy.
I was contacted by the scammers regarding an auto renewal for geek squad support. I do wonder how they got my lenovo information. This must be info stolen from you? They were definitely phishing for banking info. I filed a complaint with Federal Trade Commission #140068013
I bout protection plan for my headphones, I supposed to receive full refund in case they have problems, but it has been a month that I am waiting for the refund
Your company has a SCAM going on. I get a message you are taking $495.00 from my account.Their number is 202-900-6934. you should stop this scan it is giving your company a BAD NAME !
Been trying to get in touch with someone who can do something. USELESS people on the phone. I purchased a refrigerator with protection. The refrigerator was serviced 5 times for the same reason and still not fixed, I have all service orders. After the THIRD TIME it was supposed to be replaced by the contract terms. Been calling and calling. They waited until my refrigerator was out of warranty (strung me along for 5 years) and said too bad, your out of warranty. My refrigerator does not work and I lost all my food. Clearly UNACCEPTABLE and illegal per terms. I wonder why I cannot get someone to get back to me. Unprofessional and a scam. Customer service stated they don’t ha e a phone number for corporate office???? Are you kidding me! GEEK SQUAD protection is a FRAUD.
THE CORPORATE OFFICE IN MINNESOTA HAS NO CLUE OF HOW TO MANAGE THEIR EMPLOYEES ACROSS THE WORLD. TRY SPEAKING WITH AN AMERICAN-BASED OPERATOR OR TECHNICIAN. AMERICANS ARE HIDING AT HOME GETTING FREE MONEY FROM THE GOVERNMENT AND SO ALL IS LEFT TO THE FOLKS IN 3RD WORLD COUNTRIES TO DO THE HEAVY LIFTING
YOU CAN BET THIS COMMENT WILL NOT BE POSTED
I feel you Tony,your exactly right.
GEEK SQUAD IS WORST THAN A SCAM. The scammers from Africa are far better than Geek Squad. I wish I could talk to Chris Askew (CEO) or Michelle Henderson (Customer Marketing Director), and tell them how horrible their services is and stealing from the common people that helps them build their wealth. How they failed to provide the services the customers paid for. Mr. Chris or Ms. Henderson, one or both of you can email me about how to refund my money.
Ive been trying for a week to contact geek squad to cancel my contract waiting 45 min on phone 4 different times only to have them hang up.manager at Best Buy said I should go to my bank and file a fraud complaint. this is what I did.
Been waiting for over 4 months to get a refund for Microsoft Office I purchased that was not compatible with my computer. Promised Nov 2019, Dec 2019, Jan 2020, and again today Feb 28, 2020. They are the most incompetent people. I have asked numerous times to speak with a supervisor and all I get is the same crap over and over again. Asked to speak to someone in the USA, apparently, that does not exist. Geek Squad is a SCAM!!!!!
GEEK SQUAD ARE A SCAM,
Geek squad is a scam paid for service, said they can not find my subscription. Managers have no experience in dealing with customer satisfaction. Because of there information I purchased a new computer from best buy. I would have had them check it out first, I needed the files of that computer. I do not have a favorable opinion of the Best Buy experience, at this point would not recommend Best Buy to anyone.
Every time we call we spend an estimated 1 hour on hold. It has been almost 3 weeks and Geek squad can not get the repair man to come out and fix my icebox. He cancelled once on us already and when they try to call him to reschedule he does not return any calls. Apparently there is only one person in Hawaii that Geek Squad contracts to fix whirlpool iceboxes. Asked Geek Squad if they would replace it since this is the 2nd time the same problem occurred.. Their response ” they cant do anything until the repair man does his assessment”
I guess we will be waiting forever.
Will not be visiting or buying anything from Best Buy or any place affiliated with Geek Squad ever again
I honestly think Geek Squad customer service and apparently their technicians are completely lost. It’s almost pathetic to think that I’m going on 2 months and five missed appointments in which they did not even have the courtesy to call to cancel, I’m still awaiting my TV to be repaired that I bought from Best Buy which cost me over $3,000. Way to go geek squad! Initially I was going to get the yearly plan but now I think I would trust the flower guy on the side of the street to keep an appointment and fix my TV rather than Geek Squad.
Geek squad customer service is very poor. Managers are very rude the agent had more customer service skill sthan Nicholas Aldis id 245689- 362. Because of the service I have received from Geek squad I will never purchase anything else from BEST BUY ever again because I don’t want to deal with any company that is affiliated with GEEK SQUAD. WORST customer service ever.
I THINK THE LARGEST PROBLEM WITH THE GEEK SQUAD AT BEST BUY IS THE
RIGHT HAND DOES NOT KNOWS WHAT THE LEFT HAND IS DOING, I FILED A COMPLAINT WITH BEST BUY ABOUT HACKERS GETTING INTO MY COMPUTER! THEY SEEM NOT TO BE WORRIED ABOUT THE LEAST BIT, I STARTED RESEARCHING WHY? I THINK I FOUND OUT WHY LAST NIGHT, WITH ALL OF THE DEPARTMENTS THEY HAVE THAT CALL THEM SELVES THE GEEK SQUAD, INCLUDING PEOPLE THAT WORK FOR BEST BUY IN THE RETURN DEPARTMENT. I NEEDED SOMEONE TO LOOK AT MY COMPUTER LATE TUESDAY NIGHT, I WAS GIVE OUT AND SEEN A GEEK SQUAD SIGHT ON THE WEB AND CONTACTED THEM, THEY ANSWERED THE PHONE BEST BUY SO I THOUGHT EVERYTHING WAS OK. I GIVE THEM MY OK TO REPAIR MY PROBLEM ON THE COMPUTER AND THE FELLOW WENT TO WORK OR AT LEAST I THOUGHT SO, AFTER ABOUT A HALF HOUR HE CALLED ME AND TOLD ME THAT I NEEDED TO SPEND 200 DOLLARS FOR THE UPGRADE PROTECTION HE ASSURED ME THAT THIS WOULD STOP ANY HACKERS AND OTHER PROBLEMS. SO I GIVE HIM MY BEST BUY CHARGE CARD AND HE STARTED TO WORK ON MY COMPUTER, HE TOLD ME TO GO AHEAD AND WATCH TV AND HE WOULD CALL ME WHEN HE WAS FINISHED, BUT I WANTED TO SEE WHAT HE WAS DOING, AND SURE ENOUGH AFTER ABOUT 5 MINUTES HE STOPPED WORKING, BUT WHAT HE DID NOT KNOW WAS MY COMPUTER WILL SIGN OFF THE WEB IN 5 MINUTES IF NO ACTION IS GOING ON. SO MY NEXT STEP WAS TO CONTACT THE FRAUD DEPARTMENT OF BEST BUY, THEY SEEMED TO NOT CARE, SO I STARTED CHECKING AND THE PEOPLE DID WORK FOR BEST BUT IT WAS THE PACKAGE RETURN DEPARTMENT AND THEY WERE TRYING TO CHARGE ON MY CARD AND GET MY BANK ACCOUNT NUMBERS BY STATING THEY WOULD REFUND THE MONEY IF I GIVE THEM THE BANK AND NUMBERS TO REFUND. I KNOW LONG SOB STORY BUT THIS IS ONE OF THE WAYS THE PEOPLE WILL TRY TO GET TO YOU AND THEY ARE EMPLOYEES OF BEST BUY………
ecorporateoffices.com/GeekSquad-9979?page=2 is the site I refer to at the end of my complaint. Since it would not go through, I found this Site instead.
Confirmation #1274755 Grid SO: 1274755 Job#: 1535603
This is my complaint relating to yesterday’s incompent, unprofessional behaviour and poor service provided by two Geek Squad Agents. The appointment was for January 22, 2019 between the service-window of 9 am to 2 pm. I had gone to a nearby Calgary Best Buy Location to select a Surveillance Camera System and requested Installation-Information, for which I was provided with the Geek Squad phone-number. Obviously I needed the service, otherwise I would have waited for better weather-conditions to begin this project. I then called the Geek Squad Call-Centre and was informed that the appointment was for an hour and that the Geek Squad Agents would provide the following information: review my needs; identify locations for the cameras, type of installation, nearby Stores, product-options (brands and models)and costs; consultation on wired/wireless systems and receiver-type/cloud storage; check the inside wiring and internet-service; provide a written estimate and schedule an appointment for the installation.
Customer Service: The customer-service I received from these two Agents differed greatly from what I was led to expect. Following is an account of what occurred during the visit and enclosed is a copy of their Site-Survey Report. They gave misinformation regarding the surveillance-system and the number of cameras I would need and their location; they discouraged the wired-system instead of informing me that they would not be doing this installation which could have saved my time and theirs; they did not provide information on the nearby stores; they provided conflicting information on product-options and costs; no information was given on the difference between wired/wireless systems and DVR/NVR or Cloud Storage; I walked them though the hall-way of the house to reach the back-yard but they did not ask or check the inside wiring or the network; at the termination of the visit, they refused to do the installation and asked me to find someone else, repeatedly mentioning that the wiring-installation was very costly, that when they remove the floor trims/mouldings to drill through the wall, they do not replace them and that I would have to replace them at my expense, that they usually run the wires from the loft but that mine was too high though they refused to check it out, that the Geek-Squad preferred not to do wired-installation. They gave all the above-named deterrents but when I insisted on a wired-system, they finally refused to do the installation.
Customer-Preference: As soon as the two Geek-Squad Agents entered my home, I informed them that I wanted a DVR wired-system but they pushed the wireless system and explained that the Wired-System was expensive. I responded that the cost was a non-issue as I wanted it. Besides, that is the customer’s decision, not theirs and their responses indicated that I could not afford the cost. They did not provide me with a rough estimate nor did they inform me that they would not be doing it till the very end when they began writing the report.
Untrained Technicians: At the onset, they could have informed me that they were not willing to do wired-systems and we could have ended the visit and saved everyone’s time but they proceeded to survey the outside of the house. They provided me misinformation relating to the location and number of cameras required as well as product-names. Their attitude reminded me of the arrogance of computer-technicians when computers first came out. I asked them for complete surveillance-coverage and product-names since camera-lens vary from 70 to 130 Degrees but their response was that all cameras provided the same coverage. I had showed them certain sensitive areas of the yard which would need over-kill coverage but they were disinterested in relation to this need. I also needed accurate information to make the purchase at Best Buy. Their final consensus was 6 cameras, two each for the front and the back and one each for the sides but their Sight Survey Report included only one wireless system for 6 cameras.
Misinformation: He wrote the Site-Survey and recommended the following:
1) Swann Wired 4-Channel System (12717973). This system has the capacity for only 4 cameras so I would need two DVR’s in order to support 6 Cameras.
2) Arlo Pro Wireless 6 Camera System (12556440). I wanted a wired system, irrespective of the costs and I mentioned this several times, at the outset and towards the end of the visit.
3) Swann Wired 8-Channel System (12717972). JB added this recommendation after I reminded them that they had agreed on 6 cameras, two each for the front and the back and one each for the sides. He then pulled out his cell from his pocket and included this system, even though wired-systems offer 6 cameras.
4) Ring Wired Indoor/Outdoor System (13286863).
5) Arlo Q WIFI, indoor camera (10417064). This was an alternate to the wired-system. However, I informed them that the window-panes interfered with night-vision.
6) Geek Squad Home Surveillance set-up for 4 wireless cameras (10416709) for $299/- and additional camera-mounting (10416712) for $79.99 per camera.
7) The Sight-Survey was unsigned and undated.
This is one of the worst services I have ever encountered and when I came upon this site, I discovered I was not alone. Don’t waste your money or time on them. I wrote a complaint to customerservice@bestbuycanada.ca and I am waiting for their response.
Geek Squad should be on the BBB watch list. The company has HORRIBLE customer service. No one returns phone calls and Executive Management doesn’t seem to care. I called corporate Headquarters, WAITED FOR EVER TO SPEAK WITH SOMEONE and they could not tell me anything. They would not give me the name of the CEO or their phone number or contact information. Juriel told me that she couldn’t transfer me nor could she give me the name of her supervisor. I asked her several questions and she remained silent on the other end. Note I was not rude or abusive – I just wanted to know how I could get my computer back which they told me would be available in 2-5 days.When I went to make an appointment they were scheduling a whole month out. UNEXCEPTABLE!!!! They took my money, my computer, falsely advertised their service terms and said -too bad on you. Advice: TAKE YOUR COMPUTER NEEDS ELSEWHERE!!!
You ARE WASTING YOUR TIME WAITING TO TALK FROM THE PUNK CAPTAINS OF A FAST SINKING SHIP. ALL IN SURVIVAL MODE HIDING IN THE CORPORATE OFFICES ENJOYING THEIR LAST DARK DAYS THINKING ABOUT THE DAYS THAT WERE GOOD.
So true, if we could all get together with our complaints,