Frigidaire Corporate office Headquarters

Frigidaire Headquarters Address and Contact

Frigidaire Logo
  • Address: 10200 David Taylor Dr, Charlotte, NC 28262, United States
  • Phone Number: 1-800-374-4432
  • Email: Click Here
  • Number of Employees: 523
  • Established: 1918
  • Key People: Alan Shaw

Frigidaire Headquarters Location & Directions

Frigidaire Headquarters Executive Team

Name

Title

Jonas Samuelson

President and CEO 

Adam Cich

Head of Business Area Asia Pacific

Ricardo Cons

Head of Business Area Latin America, Executive Vice President 

Carsten Franke

Chief Operations Officer (head of the Global Operations function), Executive Vice President

Therese Friberg

Chief Financial Officer

Anna Ohlsson-Leijon

Head of Business Area Europe, Executive Vice President

Frigidaire, History and Headquarters Information


Frigidaire Headquarters Photos

Frigidaire Company Resources

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  • Nancy says:

    MAD!!!! Purchased a Frigidaire deep freezer June 2021. Now Jan 2022 it defrosted & we lost ALL our meat on 2 shelves, plus, crock pot meals. They sent tech out. He took apart & had to order a computer part. It is freezing again, but we are not using! I want a refund on our loss & I cannot get through on phone. On chat, they say I get nothing!!!! ” Frigidaire is the best to go with” per repairman. Because of Covid, part may be delayed. I am so frustrated with Home Depot. They told me I was lucky because of Covid warehouses were slow in deliveries. I am now going to write to corporate to the President/CEO. It will get passed onto more & more people. You cannot even send E Mail.

     
  • James W Wilson says:

    I bought a side by side Model GRSC 2352 AF did not work right from day one. service man from Chambers Service Inc. was out to repair frig. and determined that wires were broke inside of unit.
    it was determined that it was unrepairable. I have a claim no. 8506772801 and a disposition letter was to be sent to Lowes near me. as of 1/13/22 no one at Lowes know anything about this claim.
    I called Frigidaire 800 374 4432 again!!!! with the same response that they would look into it.
    After 6 calls to Frigidaire 6 call to Lowes I still do not have a frig. and no one knows anything.
    I hope that it is not the new way of selling a product, charge premium price with no service.
    very disappointed in the way that Frigidaire has handled service.

     
    • Josephus says:

      James I agree with you 100% because this company and it’s brand is so disappointing and the product is not worth your money because I just got my frig in Oct 2021 and Dec 2021 I was call back to Lowes for a service repair less than 90 days old and here I need a part for a $1600 refrigerator the Frigidaire customer service lied like I would have the part in two days and the service repair was set, but it was all a lie.

       
  • Walter Benedict says:

    I’ve been trying to get my new side x side fixed or replaced since I bought it new last year June 2021!! The ice maker has NEVER worked. The fridge FREEZES on the lowest shelf up and freezer sporadically thaws out on its own. Five techs from A&E have been here plus two appointments they didn’t show up at all, for a total, so far, of 7 missed days of work for me. They have replaced the ice maker twice and control board once. Last call I got through I was told that a replacement order was being requested and I should receive an email by middle of the next week. That was three weeks ago. Now I keep getting hung up on today 3X so far. Why am I being treated this way????? My phone number is 859-583-5151. Email is shellak47@hotmail.com. I’ve had it. I’ve been buying ice for 7 MONTHS for a new appliance!!!!

     
  • Frances Allred says:

    Our refrigerator is two years old Had part replaced .two months later doing the same loud noise like it going to explode We are on a fixed income .we’re wakened in the this loud sound again .We need our fridge to work .I think it’s terrible .hope we can get it fixed have fifteen people coming for supper tonight .so very upset.

     
  • John Winterholler says:

    We have no had our second horrendous experience with Frigidaire appliances. At 13 months our dishwasher went completely haywire, including all electronics. Frigidaire, after 5 months of back and forth with their customer service folks, finally sent a new unit door which was never able to be installed correctly with faulty hydraulics. Now, at 4 1/2 years, our new Professional Frigidaire 72″ refrigerator/freezer combo quit cooling on the fridge side. The temperature rose to 65 degrees and would not reset. A technician was called who diagnosed the entire compressor, evaporation, and heat exchange systems were faulty due to the design and original installation. $1100.62 later, and without a refrigerator over the entire Christmas holiday, we have a repaired fridge. If you are buying new appliances for your kitchen, fun as fast as you can away from Frigidaire. They are unreliable. The service by Frigidaire is non-existent. The phone staff is training to avoid providing any resolution what so ever, but they are masterful at transferring the phones to yet another department, another supervisor or manager, and then making commitments that the do not keep. And if you do decide to go with Frigidaire, avoid the misperception of purchasing their ‘top of the line’ Professional line. It’s worthless and the company will NOT back up their premier appliances.

     
  • Tony Berry says:

    We spent over a thousand dollars for a Frigidaire dishwasher with 3-warranty. A year later it looks like its 15 years old. The silver finish is coming off the front and the control panel looks overly warn in such a short period of time. We are told this issue is not covered under the warranty and there is nothing that they can do. I will send photos and letters to all the corporate executives listed on Google and see if they will respond. What a complete disappointment with this product!!!

     
  • Tony Islan says:

    Horrible customer service is just the beginning of Bad Service. Told the wait time to talk to someone would be about 1 minute; it took 20 minutes. Was asked to wait on hold and was disconnected; no call back. Tried to find a phone number for the corporate office; found an 800 number, called it and wound up with no help at all and no one to talk to. I may have to return my freezer and find a brand NOT made or owned by them. What a shame. Is it Frigidaire, Electrolux or some other brand – oops – all of the above and none of the above.

     
  • Shirley Pace says:

    Bought my freezer. It was defective. They offered a buyback. I have been doing this since October 5th. It is now December and nothing. That is a long 3 to 5 business days. I call everyday. The customer service supervisors are now yelling at me. Today I will be contacting a lawyer to file a civil suit. There is no communication with the “back office” where the process supposedly takes place. They have had ample time to resolve this matter.

     
  • Claudia says:

    Horrible customer service! Purchased upright freezer January 2021 it stopped working November 2021. Don’t purchase anything Frigidaire! They don’t back up their appliances and, when calling Customer Service, you will be placed on hold for an eternity! Very DISAPPOINTING!

     
    • Martina says:

      Same here never ever buy their products. I have my freezer for a little over a year and had 3 service calls already. It’s disgusting

       
  • john a zmich says:

    I’ve only had my 800 dollar dishwasher in about a month and it’s not working and impossible to get someone to respond or service it…

     
  • Rodney Lynch says:

    The customer service is terrible.I needed some set screws for my refrigerator with no avail. This company is pretty horrible with these types of agents, they represent who you are as a company.

     
  • Irene Preziuso says:

    I just got through reading all the comments about some of Frigidaire’s other customers and the zero help they got when they needed it. I to went through this with their 800 line for help…what a run a around. I bought my freezer in April 2021 and the coolant tube released the coolant and I lost quite a bit of food before I discovered the freezer was not working…..right now I have an independent ordering the part which he said would probably take 4 weeks to get in. I got my freezer from Lowe’s in Palm Desert, CA….did not get an extra warranty because when I was growing up, Frigidaire was the appliance to have because it was trustworthy. I feel absolutely devastated knowing I among the other dissatisfied customers. Had I read the comments before buying, I would not have purchased this freezer. I am signing below, just in case someone from Frigidaire wants to call me.
    Irene Preziuso
    760-895-4155

     
  • Jennifer Sayles says:

    I purchased a Frigidare Galley refrigerator from W. Jackson Lowes in September 2021 which stopped cooling in October 2021. This set off alarms that I was sold a DEFECTIVE PRODUCT because according to manufacturer’s sticker the unit was made in August. When I contacted W Jackson Lowes and informed them what had occurred they told me that they could not help me because I purchased the unit over 30 days ago and referred me to Frigidare. When I finally reached an employee they collected my information and scheduled me with two INCOMPETENT AND INFERIOR repair companies/technicians who had the audacity to tell me to leave my home unlocked/unsecured when I informed them I could not take off work again based on a maybe that they may show up. My best advice is to never used this company or Lowes because they do not stand behind their products. I have contacted various agencies such as the Federal Trade Commission (FTC) and the Better Business Bureau as well as retaining an attorney to seek compensation for damages as well as pain and suffering.

     
  • aimee patel says:

    Have had the absolute WORST CUSTOMER SERVICE from Frigidaire. Noone will allow a complaint to go past the inept customer service team. i have had my refrigerator for 8 months and 5 of those months it has not been working. My floor is damaged from a leak, my wall is damaged, and my entire house smells like whatever seal is not working inside the unit. The company refuses to replace the unit. this is the SECOND time the same issue has occurred. the first took 12 weeks to repair and then 4 months later, i am on week 7 with zero effectual customer service. It will be another week and a half before anyone can even come and LOOK at the fridge, never mind order parts, wait and repair. i will never EVER use this company again and if i could contact the President, i will be.
    DISGUSTING team of people.
    Aimee Patel
    203-506-7301

     
  • Kcandy says:

    This was the worst customer service I’ve ever had I’ve been hung up on not once not twice but three times still have not got my complaint in or even got my problem solved each person has gotten smart with me lied to me transferred me multiple times without getting me to where I need to be to speak to someone about the problem I was having with my dishwasher that I just bought four months ago

     
  • Lori Miller says:

    I purchased a bad refrigerator and can’t get anyone to repair it ,replace it or give me a refund! Very frustrated!

     
  • David Sedberry says:

    I agree with Fred….I have had my appliance lass than a year with two major failures. How can I contact a real person? I worked for Lowe’s Corporate for 13 years….I hope to influence their purchasing group as I purchased the appliance from them.

    MODEL NUMBER
    LFHG2251TF
    SERIAL NUMBER
    4A02821908

     
    • Dave says:

      Good luck. Frigidaire not only makes terrible products, they are incapable of repairing them. We’ve been without an oven for 10 weeks now. It failed in the final week of warranty. We’re now awaiting our fifth service call, which obviously will yield no results. Model # FGGH3047VF Serial #VF02706679

       
      • Don P says:

        Would be interested if you made any progress. I have a malfunctioning refrigerator, trying to get someone to help locate parts which are backordered and have been for a month. Frigidaire did consent to extend my warranty so I just pay for parts. This is the second repair this year and it looks like the machine is not worthy of my kitchen….total piece of junk! God help us!

         
  • Matt says:

    NON EXISTENT CUSTOMER SERVICE FOR UNDER WARRANTY PRODUCTS. Do yourself a favor and AVOID AT ALL COSTS ANY PRODUCTS FROM THIS COMPANY> You will be sorry. I am looking into a CLass Action Lawsuit with our legal team.

     
    • J. Dixon says:

      Sign me up! Disgusting company! No service for inferior product!

       
    • JANE says:

      I AGREE I ONLY HAD MY REFRIGERATOR FOR 6 WEEKS AND THEY WANTS TO SEND A TECHNICIAN OUT ON A BRAND NEW RERIGERATOR. CALLING CUSTOMER SERICE OVER EVERYDAY FOR A WEEK THEY HUNGS UP OR DON’T SAY NOTHING- THEN YOU USE THE CALL BACK IVR AND WHEN I ANSWER IT HUNGS UP WTF- I’M TRYING TO PATIENT BUT I BEEN WITHOUT A REFRIGERATOR FOR 2 WEEKS GOING ON 3-THREE. I’M GETTING READY TO LOAD THIS PIECE OF SH!! UP AND DROP IT OFF I’M NOT GOING TO KEEP PLAYING WITH THIS COMPANY, I’M DONE AGAIN LIKE MATT STAY THE H AWAY!! I CAN’T WAIT FOR THE CLASS ACTION LAW SUIT.

       
  • Fred Ritchie says:

    Is it possible to actually submit a consumer complaint/request for help to Frigidaire without the third party confusion of such sites as HissyKitty (whomever they may be)? I have legitimate issue which concerns Frigidaire in the marketplace but can’t determine if my complaint has actually been placed. Instead I am asked too critique the performance of some un-known third party. Are any professionals still available?

     
    • JANE says:

      YES THE REAL BBB THEY GIVE YOU A COMPLAINT NUMBER AFTER YOU SUBMIT. I’M GETTING READY TO SUBMIT TO THE -BBB THE ONE FOR ATLANTA SAYS ATLANTA SO TRY BBB AND IT HAS THE LOGO ON IT.

       
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