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Where is Extended Stay America Corporate office Headquarters

Extended Stay America Headquarters Address and Contact

Extended Stay America logo
  • Address: 11525 N Community House Rd #100, Charlotte, NC 28277, USA
  • Phone Number: +1 980-345-1600
  • Fax Number: N/A
  • Email: N/A
  • Number of Employees: 10,000
  • Established: 1995
  • Founder: Wayne Huizenga & George D. Johnson, Jr
  • Key People: Jonathan S. Halkyard (CEO)

Extended Stay America Headquarters Location & Directions

Extended Stay America Headquarters Executive Team



Jonathan S. Halkyard

President, CEO & Director

Brian T. Nicholson

Chief Financial Officer

James G. Alderman Jr.

Chief Asset Merchant

About Extended Stay America, History and Headquarters Information

You want to stay at a cosy home-like environment when you are on vacation then you surely need to stay at one of the hotels which are a part of the giant of hotel chains, Extended Stay America. The firm is one of the top grossing firms which is available out there having apartments which number as high as around six hundred and thirty establishments.

The company has its headquarters present in the state of North Carolina in the city of Charlotte. The company has its ties with the hospitality company, ESH Hospitality, which is known to be the owner of the hotels. The firm is said to be established in the year 1995 in January in the state of Florida. The founders of the company were George D. Johnson Junior and Wayne Huizenga, who were both a part of the firm known as Viacom as executives.

Extended Stay America Headquarters Photos

Extended Stay America Resources

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  • Bryant L Stephens says:

    Half of your washing machines at the Destin Hotel are inoperable. When I asked about the status, I was informed that the District Manager will be down next week to evaluate the situation. Is the District Manager a machine washer mechanic? If not, why not let the on-site manager handle the situation? These people seem intelligent enough to call in a repairman if the machine doesn’t operate. I would think that you have a contract with someone who performs these types of repairs with nothing more than a phone call. By the way, both of your lobby bathrooms are inoperable as well as your ice machine. I’m going to be stuck here for 2 months or longer and I don’t expect much except for the basic necessities to work properly. No way to run a nationally franchised hotel.

  • Renee says:

    This is my first experience with Extended Stay America (and probably the last). I have not even arrived at the hotel and I have to sort out a problem. I booked online and my first attempt to reserve did not go through; the transaction was not complete on the site and there was no confirmation number instead your site read that there was an error and was not finalized. Since there was only one room left I attempted the transaction again, it went through and showed my finalized reservation as well as sending a confirmation number to my email. 4 Days later, come to find out, I am being charged for 2 reservations! The ONLY way I am aware of it is my Credit Card alerted me to a transaction attempted; there are 2 charges of the same amount on the same day. I’m told it is possibly non-refundable because it is outside the 24 hour period and it is up to the discretion of the Manager whether I get it back!!! Had I received a double confirmation OF COURSE I would have called to cancel the transaction and sorted it immediately. This is YOUR technical ERROR from your site yet I have to spend hours of my time trying to resolve the issue if it is resolved at all. I was told by Guest Relations I had to speak directly to the hotel to ‘see’ if they would reverse the charge and she could not help me. She also told me “if it happened again to call them” although I’m not sure why on earth I would have a need to call since the transaction was not final and I there was no confirmation number, I should have nothing to resolve as the only issue on my end is that the reservation was not completed… That is….UNTIL YOU OVERCHARGE ME! I am flabbergasted that guest relations couldn’t just handle it and that I am waiting 24 to 48 hours for a manager to get back to me about this supposed double booking! (by the way, how can I double book the same room if there was only one room left?) Boise Airport Location

  • Wilhelm Borgstrom says:

    I was a guest at your Eden prairie mn location . I have to tell you this location is filthy our room was disgusting my wife and I spent 2 hours cleaning and disinfecting. I was in the lodging business for 25 years and hospitality industry for 42 . I cannot ever recall ever having this experience ever anywhere in the world . Shameful to say the least . Cleanliness is a fundamental function

  • John Dunn says:

    I work for a National company that places our superintendents in extended stay facilities. We just completed our 8 month project in Orlando with our man staying at the Major Blvd. Facility. He was quoted a price for the entire stay which changed every month and was told to pay the extra or move. The staff regularly changed and denied the original quote per month. This ended up with our super paying as much as $200-$300 more than the quoted rate each month. Additionally, the card reader access nearest the suite used was constantly out of service requiring our man to go through the main entrance to load groceries and daily ingress. What is most troubling is the games the office played with the monthly rate. If they were honest about possible changes each month it would have been considered in our choices of extended stays. We operate across the nation and we will be informing all of our superintendents to avoid Extended Stay America.

  • American Citizen says:

    There are 4 Extended Stays in Fairfax, VA. They are All staffed with green card Indians. I am hispanic. They wouldn’t even interview. Raj manager. I know a white lady who was rejected as well. Jobs for Americans first. Not relatives of employees from India.

  • Alayna Baca says:

    I made a reservation October 8th for my hotel at extended stay America in Indianapolis for November 15-17th I drove the 2 hours to the hotel only to arrive and have to wait 15 minutes for someone to show up at the desk to check me in. Then I am told that my reservation is getting moved to another hotel because they don’t have the rooms I reserved. What is the point of a reservation then? So I then proceed to drive 30 minutes to another hotel that does have room for us. I was told my information was going to be faxed over so I would not have to pay again. I arrive at this hotel and their fax machine is broken. Probably took a good 45 minutes to an hour to check in to our hotel. Then the problem was that at the first hotel that I originally booked it was suppose to have two double beds and a sofa couch. This hotel that we had been moved to did not have the sofa couch and I had a 5 girls in one room so that meant that someone was going to have to sleep on the floor. They provided a bed with wheel as a “quick fix”. Their breakfast sucked it was “grab and go” which was not specified on the booking website, they did not have an ice machine, and they charged extra for extra towels. Did I recieve any compensation for my inconvenience? NO I DID NOT. No discount, no refund, no free room, no nothing. I am truly disappointed with my stay here and I will NEVER choose to stay at an extended stay America ever again.

  • Leon S. Yarborough 156 Fairfield St NE Aiken,SC 29801 8036495217 says:

    I was a guest in your property this pass weekend(Saturday 16th-Monday 18th, Room 129), despite the condition of the property I had a nice two day vacation. The working staff was great, the behind the desk staff was rude & crude. I had one young Lady to tell me not to come back to the front desk. My room was such that I asked for pots, pans & other utensils, I was told they didn’t have any. Later on I was at the front desk & another guest asked & received them.There was a crack in my ceiling above the shower, the next morning I took a shower. When I finished, I started to read a book. Suddenly I heard water running, it was dripping from the crack. Upon closer examination I found mold on the crack. I had to ask for a trashcan. Underneath the sink, it looked as if someone had started a fire. I will be writing a longer letter & posting it to social media.

  • Robert Scherr says:

    I have been staying @ Naperville East in Il. I have been here for over two months, when I first moved here it was quiet and the people were business & families. Now it is filled with riff raff & trouble makers. Front desk was pleasant, maids nice & friendly. Now you have Desiree an eighteen year old know it all with a bad attitude and vocabulary to match. I don’t pay good money for subpar treatment. therefore I will be moving to candlewood suites asap.

  • Tina Garcia says:

    Recently, my husband had medical problems which lead to both hips and one knee being replaced. On top of that he was diagnosis with cancer at an aggressive level. He has a severe compromise immune system. In 35 years of marriage we have maybe taken less than 5 vacations together. He wanted to visit with our daughter and granddaughter in case he wasn’t able to see them again. I worked over a month of over time to pay for this trip and tried to make this a trip a memorable memory for him and our daughter who does not know the extent of his condition. In planning for the trip we looked at pictures online of the extended stay in Aurora, Colorado on Evens. The pictures on-line showed a nice clean hotel (maybe a little out of date) so I booked a room for 10/11/2019 through 10/18/2019 and upgrades to the deluxe king suite (paying extra so that my husband could be comfortable).

    When we arrived the room was filthy, the small of overbearing. The smell of ripe decaying food (or more), animal feces, smoke, chemical, and moldy. All the hotel hall ways, on every floors smelt of marijuana and the clientele was very questionable. Staff did not do anything about this. You could not walk down the hall without someone asking for money, smelling the marijuana or being asked if I wanted to buy illegal drugs. The hotel doesn’t have designated rooms for pets! They just place a magnetic picture on the doors when cats and dogs reside. Every room has had animals in them. The grounds were horrible, unkept. liquor bottles, trash, cigarette butts everywhere (the hotel could not afford ash trays outside of the main doors), clothing and dog poop everywhere, the room not only smelt, there were stains everywhere, dirty kitchen and bathroom (the water in the shower backed up and black stuff came out. The stove had burnt food on it. Animal stains on the sofa and floors. The second night, after two days of migraines set in the front desk sprayed air fresher which made it worse. The front desk offered another room on the first floor which was worse, then a room on the third floor which happened to be a little better, until room 318 (next door) opened their door and marijuana smoke came pouring out. One night around 1 pm, a drunk would resided at the hotel kept banging on our bedroom window and would not stop for over 30 minutes. Scared us. Then the firearm was pulled and fire department showed up early in the morning. Plus the police showed up at night because of the criminal activities. We gave up and called the customer service line which is another issue in itself. First they are not open on weekends (I guess customers do not have problems on the weekends). They advised that only the district manager Daniel could help us. But, their policy gives him 24 to 48 hours to return calls. They advised that there was no one higher than Daniel. We were forced to reside in the hotel until that Monday, until Daniel would call us back the reservation Department advised two times that they were going to escalade emails to Daniel to address these concerns and multiple phone calls. We were forced to clean the room ourselves, we went out and bought cleaning supplies, air fresher and candles. Throughout, our stay at the hotel we went out most of the days and most of the nights (after our visit with our daughter and her family) just drove around as late as we could, the smell never went away, and it cause nightly migraines and stomach concerns. Come Monday, (after being force to stay in the hotel since Friday) customer Service Department advised that they did not see where reservations escalated any concerns. So they attempted to call Daniel, no answer. We were told he would be able to refund our payment at this hotel then help us get into a better extended stay. Otherwise we would have to wait 5 to 7 days for a refund. Due to medical expenses we were unable to leave the hotel and obtain another hotel due to lack of funds. Well after waiting another 24-48 hour period no word from Daniel and more calls were made to the customer service line, who had attempted to contact the district manager Daniel for which he has never called them back. I was given the corporate number and then is no one to talk with. Later, I talked with a young man in customer service again and just requested our payment back and explained not only do I feel belittled by this company, we were held hostage by their system and policies. I did take pictures of everything.

    On 10/29/2019, I again called customer service due to not hearing anything from anyone. Again they attempted to call Daniel and again no answer. They advised that they sent an email to Daniel and his supervisor and I should hear something in 24-48 hours.

    Today is 11/1/2019, I have been on hold for over 48 minutes! Calling another number 980-345-1600.

  • Del Moody says:

    Hello, Kevin Henry. Human Resources Officer.
    My name is Del with StateFoodSafety. Keeping track of food safety training and certification requirements for each state with Extended Stay hotels can be a daunting task. We can help!

    At StateFoodSafety, we specialize in regulatory compliance and have worked hard to ensure that our training and certification meets government requirements. As a result, we are approved in more locations than any other provider.

    The following are some reasons people choose us as their food safety training provider:
    We design and produce our own courses in-house, which enables us to make necessary updated alterations as well as rapid customizations for large corporations like yours. We have made such customized alterations for Whole Foods, Exxon Mobile, and many others and we can do that for you. There might be a charge for this service.
    We have ANSI-accredited and regulatory-approved programs tailored to be more relevant and engaging for food workers.
    We can integrate with your LMS (learning management system) so that all of your food safety training is available alongside other training items. No additional usernames or passwords are necessary.
    We don’t charge any additional fees for LMS integration, implementation, or account maintenance!
    Corporate discounts are based on volume and Extended Stay would certainly qualify.

    We offer four training and certification programs:
    Food Handler Training
    ANSI Accredited
    Available in 8 languages
    30-75 minutes (depending on local requirements)
    98% pass rate
    Food Protection Manager Training and Certification Exam
    ANSI-CFP Accredited
    Available in English and Spanish
    8 hours of training material
    96% of people who take our training also pass our exam
    Food Allergen Awareness Training
    ANSI Accredited
    40 minutes
    99% pass rate
    Alcohol Server/Seller Training
    Customized to meet local requirements
    60-210 minutes (depending on local requirements)
    96% pass rate

    I would love to visit you to discuss this further.

    Please call 385-325-2446 or email dmoody@statefoodsafety.com.

    Best regards, Del

  • TK Wink says:

    I was a guest at the Houston Galleria hotel for 6 weeks+ in Nov/Dec 2017. I had an issue with a reservation extension and my direct deposit. Minutes was issue and no one available to handle at time of issue occurring. There was a personality conflict with an employee and this matter was used to pounce and make an act that as a professional in O&G who stays in hotels for job I had never had police called and this was one of those and it only went south. It was wrong to think that humanism would be factored into the matter and the issue addressed professionally. NOT! Get Relations was on telephone for hours with me and shocked at the relayed witnessed acts of staff at hotel. DISGRACEFUL.

    I am back into the area and registered 23 days ago and today I am confronted, 11 am+, and told I must leave immediately, as the Galleria issue has made rounds and I am not to be allowed to reserve a hotel! I have paid and am being forced out all over a matter that transpired a year ago and this is DISCRIMINATION AND SO WRONG! The lunacy, I am told to leave with only four hours and this does not include the search for a new place nothing and this is WRONG ON MANY LEVELS! When revenue is made and the guest is made to feel subhuman, this is not right. I left a review on HOTELS.COM and annihilated the hotel and this is the reason they do not desire me in their hotels. I am serious. Two way street and the fact the ESA brand FAILED THE VERY PEOPLE WHOM THEY SERVE AND GET PAID, CS LOST ITS MEANING AND ESA IS NOT EDUCATED in the area of the CUSTOMER IS ALWAYS RIGHT.

  • lhoagland August 2019 says:

    I am trying to reach the property owners for the property #9669 in Michigan. If I could please get the name with either a contact number or e-mail I would appreciate it greatly. Thank you!

  • Kevin says:

    I have had to file a formal complaint with the Florida BBB and the Federal Trade Commission due to the unethical business practices and lack of concern from corporate leadership.

  • Kevin Collins says:

    Unfortunately I too have been trying to get ahold of someone regarding a disgusting hotel property and the charges incurred. I checked out early on day two due to the poor condition of the property. Stained towels, urine and hair all over the toilet and garbage left from the previous guest. Two ignored emails to corporate-I have no recourse. Guest relations (Cindy) was very comfortable charging me two full days and additional fees for leaving early. When I explained I expected to pay for a clean room she sat quietly and then said there was nothing she could do. I will be posting photos on Yelp and using every means available to highlight ESA’s disgusting properties and lack of concern for it’s customers. I will also be contacting the local Chamber of Commerce and BBB to lodge complaints. As a veteran, I had better conditions in my deployed locations.

  • Bernard McNulty says:

    I checked into Tuscon, AZ Extended stay America about 2 weeks ago. I was going to stay 90 days so they removed $1400 from my debit card on day one. No extended stay pots, pans, silver ware were present, 2 inside room lights did not work, and a broken desk chair. When I asked for kitchenware, the young blond (CHRIS?) at the front office said “WE DON’T WANT YOU HERE”. When I asked what the issue was she said she was only kidding. So I checked out after spending only one night there. And they REFUSED TO GIVE ME ANY REFUND from my $1400 paid for only ONE NIGHT. When I attempted to call THE NATIONAL ESA HEADQUARTERS TO COMPLAIN, I COULD NOT GET THROUGH AFTER BEING PASSED AROUND TO MULTIPLE AUTOMATED DEPARTMENTS. I HUNG UP AFTER 45 MIN TRYING TO REACH THEM BY PHONE. I ALSO tried to EMAIL THEM to COMPLAIN but this is as close to that I can find. I’m beside myself that I can’t reach anyone to get a refund. If they read this- I want a REFUND on my $1400 !!!!! I’ve used Extended Stay America several times for 90 days each time…..NEVER AGAIN !!!

    • Lisa DeGennaro says:

      I also had a 91 day stay at ESA and was not sure about the month of August. My daughter was doing an internship in Disney and we just found out she is done on the 16th of August, 2019. When I asked about the payment for August they told me I had to pay the whole month because I had a special promotion price of $48.20 for 91 days. We only wanted until August 20th, 2019. Things happen and there are certain circumstances that happen in life and they could have over rode the transaction or made an exception. Now I am trying to fight for the $482.00 extra I was charged. I am a single mom trying to help my daughter get through her last 2 years of college on my own and helping her with internships and whatever else I can help her with. ESA also gave us a hard time in July when I went and made the payment on line through there online system, which was a third party authorization form that I had to fill out to process a payment, well I did that on July 3rd, and kept checking my account to see if the payment was taken out, well July 7th I had to call them to tell them to take payment and they told me the managers are the only authorized people to do payments, then July 10th I called again, it still wasn’t done, then July 14th, I told them take the payment, if I get a call that my daughter is locked out of her room, there will be a problem, well I got that call on July 17th, 2019 at 9:00 pm. When I tried questioning the girls at the desk they told me It was TO GET MY ATTENTION, to pay the bill. then as we were arguing, she hung up on me and now I had a child locked out of a room of a hotel in Orlando, I was 4 hours away from this hotel, so as a mom I told them if anything happens to my child while she is locked out in the middle of the hotel I was holding them responsible. I was flipping out. They couldn’t find my authorization form, I had an email confirmation and reference number. I also have been trying to call the ESA headquarters and am getting nowhere, I have emailed, but they are not receiving my emails, I also sent regular mail letters, I am telling all family and friends about this problem I had and telling them not to stay at ESA. I also am trying to get back some money, even after the issue I had with them, they didn’t even offer me anything. I know how you are feeling and I hope you get something done with the issue you are having with them. I hope more people read our stories and give them a very bad reputation.

  • Heather ODwyer says:

    Arrived at night 6/24/19. Room was filthy and TV did not work. Also lobby was disgusting. Clerk was outside smoking.
    6/25/19 early in morning called front desk to ask about TV. Said they would send up someone to look at it. No one came. 2:00 I called about TV again. Clerk says they cant fix it. also cant exchange it because TV is attached to furniture. I had to move everything to a new room after having got all settled into that one and personally cleaned it myself.

    New room 269: Only things that were clean was the bedding and new towels. I went down to front desk asking for broom and pick up, letting them know that the room was filthy. With no shame they handed me the items and I proceeded to clean that room too. the wall behind the stove was covered in old grease from obviously months of cooking. I easily was able to wipe it off because of the easy to clean material. Baffled that this had not been cleaned, when it so OBVIOUSLY needed to be cleaned. There was also a completely broken chair just abandoned off to the side in the room. In my move, I just switched it with one in the previous room.
    The room is scheduled to be cleaned 7/1/2019. It happened a day later. The cleaning consisted of new sheets and new towels. No surfaces were wiped down. The bathroom was not cleaned. Floors were not swept or mopped. Thankfully I had some 409 and papertowels and did it myself. I had gone out to get some cash to leave a tip and would have found the maid and given it to her if the room had been in better condition. I guess no one cared.

    7/8/19 room was supposed to be cleaned. I called that afternoon because no one had come. I was promised it would be cleaned the following day.

    7/9/19 again room was supposed to be cleaned. I called that afternoon because no one had come. I was promised it would be cleaned the following day.

    7/10/19 again room was supposed to be cleaned. I called that afternoon because no one had come. I was promised it would be cleaned the following day. This time I spoke to a manager.

    7/11/19 again room was supposed to be cleaned. I called that morning to make sure it would be done. I had to call again around 2 because no one had come. Once again I was promised it would be cleaned the following day. Is anyone else seeing a pattern here?

    7/12/19 8 am i went down to the front desk to make sure it was going to get cleaned today.They said it would. I returned to my room at noon. Room had still not been cleaned, but I found a do not disturb sign from the Ramada hanging on my doorknob. OMG. Called the front desk. They tell me that the maid probably did not clean my room because of that. I told them to send them back and that someone was obviously playing a cruel joke. I then left the room to go and do laundry. on my way i met up with a manager and explained the situation. then went to front desk to get change for laundry. The clerk was not there. When she returned she said she had gone up to my room to let me know someone would clean it. I thanked her and got my change and proceeded to do my laundry. I returned to my room at 2pm, and all that had been done was someone made my bed haphazardly and with NO CLEAN SHEETS…..and then had the audacity to take my tip. No clean bathroom (including the disgusting toilet of which I had no means to clean myself), No clean surfaces or mirrors and no clean floors. Oh I did receive some clean towels.I composed myself and found a cleaning person in the hallway who was temping and asked him if he had cleaned my room. He said he had not been the one to do it, but graciously came and changed my sheets for me. I tipped him.

    We have also had two false fire alarms in the middle of the night. So much of this place is in disrepair and the hallways and lobby are ususally filthy.

    I wish this trip was over but I actually have a few more days. I look forward to leaving. Please keep in mind I am not a neat freak and I am generally not a complainer. But his experience has been RIDICULOUSLY HORRIBLE.

    I have sent this to the corporate office also because I do not believe anything will be done at the specific hotel. No one cares about doing a good job there. Extended Stay America near SUNY in Albany NY.

    I have also left a review on Trip Advisor

  • Tawanda says:

    “Supporting Today’s Working Travelers!”……. is what your website reads.

    Good evening Cassie McNamee,

    I’d like to bring to your attention the unsatisfactory and unsanitary condition of room 332, which was rented to me tonight for four nights.
    Upon entry, I inspected the bed as I always do. What I found under the mattress was both filthy and nasty. The photo and videos attached,
    shows hair, food, trash, and what looked to be small insects of some sort.

    This was my first time staying at your hotel, and needless to say, this first impression was a lasting one! I like most people travel all day, and expect
    to check into a CLEAN and sanitary room to lay my head. The amount of trash under this mattress shows that this room has not been deep cleaned in
    a very long time. I’m assuming there are no Housekeeping Supervisors to inspect your rooms, and this is why staff feel comfortable actually “making”
    a dirty bed???

    Needless to say, I packed up my things, and checked out, so a full and expeditious refunded is expected immediately.

    I plan to forward the images and videos on to your corporate team and perhaps the media.

    • TK Wink says:

      Cassie is Ambridge Hospitality owner receptionist in Plano TX. I am under this same ownership and although the CEO has put me on a newly discovered DNR, I am now being forced to vacate without time to properly act! I have a paid reservation and asked for 24 hours and it was rejected! ESA IS SUCK ASS POS!

  • Calvin says:

    Extended Stay America has properties listed on their website as fully renovated and non smoking when in fact they are not renovated at all and the rooms smell like smoke. They give you the runaround when trying to resolve room issues. They do not hold up there end of the bargain when it comes a guest simply getting what they paid for at least at the property I booked. Would not recommend.

  • Martinez. says:

    Plz need need union 1099 San Ignacio San Jose ca 95119

  • Martinez. says:

    There’s molds on the bathroom they don’t change the beds sheets . There’s many girls with boyfriend problems? They come in to the Rooms when they know there’s guest check in the Room with out asking it was the General Manager . To many kids out side in there cars in the middle of the night having oral sex for money ..

  • Rico Louis says:

    Went to check in – was told only room available had only 1 bed in it – told clerk my buddy and I are not sleeping together- was told would cancel and refund. Have waited for over 6 weeks for refund. Did not stay in the room but was charged for it. Ridiculous and unbending.

  • Fs says:

    Oh ya, if you want some ideas, how you can effectively do a good job in your so call housekeeping department, call me up. Make things easier, for employees, and clients. Isn’t that what you want, happy people

  • Employee says:

    FS. I worked for four days, at two locations in the western burbs of Chicago. Never enough linens, towel. I cleaned check outs only to go back later to put bedding on. Really. I have clean private homes for over twenty years. When I go to a hotel I accept it to b cleaner then my house. And you can’t do that with only 30 minutes a room. Disgusting. And doing housekeeping for extended clients, they told me come when u can do the bedding and cleaning together. Can’t blame them. I want to go to a room and take my time and do it right the first time. And not have to come back. And your place in downers grove Illinois, their break room refrigerator was disgusting a lab project. And it also had beer in a company refrigerator. Remember what Richard Branson said:
    “Clients do not come first, employees come first. If you take care of your employees,they willtakecareof the clients.
    Knowing what I have witnessed there I would never stay at one.

    • Fs says:

      Wouldn’t b a bad place to work, if they let you clean the. Rooms and not do a half ass jobs, and I’m sure they r paying the non English speaking people a lot less. Maybe a investigation into your business practice would b called for. Like boss undercover, or the i-team probe.

  • beckie says:

    I was hurt and had a filth room was promised a rom anywere all I had to call in to customer service and I was told they couldn’t way to go …

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