Where is Charleys Grilled Subs Corporate office Headquarters
Charleys Grilled Subs Headquarters Address and Contact
Charleys Grilled Subs Headquarters Location & Directions
Charleys Grilled Subs Headquarters Executive Team
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Name |
Title |
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Charley Shin |
CEO |
About Charleys Grilled Subs, History and Headquarters Information
Formerly known as Charley’s Steakery and Charley’s Grilled Subs, Charleys Philly Steaks was incorporated back in 1986. It is headquartered in Columbus, Ohio. In 1991, they widened their focus and started franchising their company. In 2002, Charley’s Steakery was renamed to Charley’s Grilled Subs. By 2012, this food company got famous as Charleys Philly Steaks.
Charleys Philly Steaks is an American restaurant chain. The Company specializes in lemonades, salads, fries, and sandwiches. Charleys Grilled Subs provides its products and services to its customers all over the globe. There are spread over more than 600 locations in 46 separate states and Puerto Rico in the United States, plus 16 other countries. Unlike others, they turned the grill to face the customers, so that they could see their food being cooked.
Charleys Grilled Subs Headquarters Photos
1485 Commercial way SpringHill
Location is dirty and unprofessional. I had hair in my food and the manager was unprofessional and disrespectful about it and threw me out of the store. I don’t recommend this store at all!
Why isn’t the direct deposit set up at your store in Walmart in silver springs Florida? The manager there keeps telling the employees don’t worry about it and it’s setup, but these people have been waiting a month for it . Makes no sense how this business is ran. Manager too busy worrying about switching his cars instead of making sure his staff is taken cared of. Y’all really need to look into this store and how it’s being ran.
Not a guess. I used to work at charley’s in Wilmington IL. It started off great until my kid was sick off and on for three weeks. I was threatened with my job when prom and graduation weeks came up and my child was sick. When I started I told them my husband travels for work and is rarely home. I told them I had no help. They told me if I did not come in I would have no job. I told them when I started that I could not work Saturdays and Sundays because I had to be home with my son. I was told I had no choice but to come in cause they were short staff due to almost all the high schoolers going to prom and graduation. I told them my kid comes first when I started. The general manager did not like coming in on weekends when they were short staffed because it was their off days. I quite so I could take care of my son who was still getting over being sick because they were still giving me a hard time.
You should hold some one accountable for the language going through the line at Hamilton Place Mall Chattanooga Tn. Standing in line listening to the f word and other comments and terrible language.
I went to Charlie’s today in Daytona Beach, Florida and Walmart and I ordered a 10 piece classic wing combo so they charged me $.60 for a ranch packet which should come with the wings at least one then they charge me one Cabo meal $3.79 110 piece classic 13.79 the board says that if you make it a combo you save a dollar well on my receipt I didn’t save a dollar they charged me three dollars and 78 cents more also another 1.18 for taxes which my total was 19.35. First off that’s stealing because if you’re getting a combo and it states on the board that you’re saving a dollar that means the 10 wing combo should be 1279 because it says you save a dollar if you add a drink and fries and then on top of that they’re charging you to make it a combo so they’re telling you that if you make it a combo you’re gonna save a dollar but no they’re charging you 3.78. This is false advertisement and this is stealing and how many other people has this happen to and they have not paid attention and when I spoke to the ladies at the restaurant, they said oh we’re not charging you the owner is so they’re just a stupid as the rest of the people not paying attention to their receipt. If you have employees in there, they cannot resolve the matter or explain why this is happening they need to be re-educated and re-trade in the system needs to be fixed. This is a big lawsuit that you have stolen from many people.
I visited your Charlotte nc South Park location and I will never eat at Charley’s again because of my experience there. I was there on 12/23/22 @ 4:50 pm. The service at this location is horrible. The guy with the dreadlocks with no hair cover is rude, unprofessional, and should be fired. I asked for fresh fries and the employee got an attitude. He informed me that the fries were under my sandwich and they were cold. He continued to insult me and provoke me into an argument about fries that i paid for. The cook and the other employees became defensive as well and it almost escalated to were police would be involved because I felt threatened. The guy with the dreads even bragged about giving out poor service for the last three years and after I reviewed all the yelp and google reviews I believe him .I will never allow my employees to use this place for our corporate events and I personally will never support Charley’s again. BTW the fries don’t belong under your sandwich when you dine in, they belong in another cup or in another container. The worst
I went to a the Charley’s Philly steak #02417 and Tyler took my order at on December 24,2022 at 2:18pm order number AC2RPK9CAEAM and I ask for my order 15 mins after I but my Oder and he told that he gave to someone else and then at 2:54 pm he comes to me and told me that he was still working on my order ,I just told him to give me my money back cause,this is really bad customer service first time I step to charley and go this experience and left with out eat wow
Me and my mom went to the Charley’s in my walamrt on 441 and Belvedere road in Wellington florida and after we ordered our sub and fries we asked for nothing but cheese because my mom is allergic to mayo. They bring us out a fully made sub with mayo on it. My mom brought it up to the counter for the manager working there to be absolutely rude talking shit saying well if you can’t have mayo than you can’t have cheese as if he knows my moms condition. Than proceeds to talk shit when my mom was nothing but kind so everyone around us even said he could of owned up to the mistake and just made a new one so we asked for our money back and he refused to give us our money back and said we ate the fries when we hadn’t touched them because we were waiting on our meal. He starts a big scene in the Walmart saying he doesn’t give a fuck about our opinion that he don’t give a fuck about the job itself when we kindly just wanted our money back and to leave. Such unprofessionalism and rude behavior. This behavior will be talked to with. A lawyer because there’s no need. They also are failing they failed there fire safety inspection and took it out on costumers.
YOUR CUSTOMER SERVICE IS TERRIBLE AT YOUR NORTHWEST FREEWAY LOCATION IN HOUSTON TEXAS. I ordered my food specifically with no lettuce, tomato or pickles on my food and they did the opposite. We were so frustrated we asked for our money back and they refused to do do. Remind you I’m allergic to tomato and they said I asked for it. The male worker said “fuck you let’s take it outside” and I said ok…. is this the way your employees are. All of them were black and I am ashamed myself. They have no customer service skills or people skills. Refused to give me there names and talked very wreckers to me. I am a radio podcast personality and community activist with quanell x and grizzy news… also I answer to Candace Matthew’s. Please Google my organization… thank you
I ordered chicken teriyaki didn’t even get that had to wait four minutes because employee was too busy playing with their cell phone
is this a franchise?
I ate at Charley’s subs at the Ontario mills Mall today and it was so bad. The fries were barely warm and I asked for the extra crispy and they were not even fully cooked . My steak sandwich was so wrong from what I ordered . Ate it and didn’t enjoy it and the line had 15 people waiting and I person to take orders . People standing around too
I had ordered some meals from Charlie’s over 80.00 twice location at inside a Walmart Phoenix Arizona and 75th Ave. and lower Buckeye the worst customer service the worst manager he said he was but I highly doubt it… cant get a hold of nobody at that location can’t talk to them, when you head over there they just give you the cold shoulder or your corporate number or even talk to a manager at that because he hides in the back… disgusting store
Wings fried way too hard
Fries old
Too much Lemon Pepper salt
Employees are so in a hurry and inattentive.I will never return..NEVER
Store #02382 on new town rd in Virginia Beach,VA . I waited in a very long line I only ordered two things somehow the person taking the order messed up my order when I finally got my order I realized it was jacked up and had to wait in an even longer line for the rude cashier named Fatou to catch an attitude and not even apologize or try to fix the order and walk away from the window. I am highly dissatisfied and will not be going back ever.
Store #00891 broad st Columbus Ohio. Manager was very rude and disrespectful because my order is never correct. I asked for my money back and she said I was a bad customer! Huh? She then told me to leave the store and called the police on me. I never raised my voice or used profanity to any employee. She then tried to force the order taker to say something to the police on the phone. I asked for the supervisor that was doing this her name or employee ID number and she refused. I will definitely send a complaint to corporate and never spend another penny in any of your restaurants
One of your restaurants is located inside my local Walmart. Are your employees allowed to park up close in customer parking or shouldn’t they have to park farther away?
First time trying this place went thru drive thru and told to pull around front order would be brought out .waited 40 minutes and nothing everybody else was served and gone🙄Finally brought out to me and told the employee service sucks and she say you too . No one should have to wait that long
I was at your Lancaster Ohio location and ordered 2 Philly cheese steaks…first off they had no pickles didn’t put hardly any meat on it the tomatoes were completely white and we ask them to grill the banana peppers in with the other veggies…no banana peppers at all and the other veggies were not grilled…we would have returned them but we had already left…these subs cost a lot and should have been better….usually we love them…spent over 25.00
Jacksonville Beach is staffed by people who Do Not Speak English well enough tocomprehend and communicate. This creates a Language Barrior and telescopes the completion time of orders.
PlEASE FIX THIS
Thank you
I ordered a cheesecake from your location in Pineville, NC and the bread was moldy!! I was the 2nd customer of the day as the location didn’t open until 12 and my receipt has 12:07 as order time and my order # is 2. I need a refund…this is beyond unacceptable… I haven’t eaten here in years and was in that area and gave it a try…It was a joke the amount of meat on this big hunk of bread…literally 1 slice of a frozen cheesecake like you buy from the grocery store!I don’t remember that being the case years ago but I could be wrong….I don’t remember…either way was going to it until I got home closed the sandwich (it’s served open faced in a to go box) and to my horror the bread was moldy!!! ORDER iD#AC2KHKU6ACAC 6/12/22 12:07:33
These is no phone number on the receipt for this location there are all Zero’s where the phone number should be…I googled the number for this location and called multiple times and no one answers!
Placed an online order at our local Charley’s here in Pensacola. I then received a notification telling me that my order was canceled. However, they still charged my account and are yet to refund the money for an order that was canceled on the stores end. That was two weeks ago and I still can’t get a reply from anyone.
Here in San Antonio, Texas a discount is applied to your order. My question is, why nowhere a sign is found so that a customer making a purchase can inform an employee of Charley’s that he or she is active duty or a veteran with showing the proper credentials before the purchase is made. As of right now, only an employee of Charley’s knows about the military discount but fails to inform the customer before the purchase. This is a travesty and should be corrected.
Hello, As a previous customer of Charley’s, I wanted to inform you that I arrived at the Charley’s Philly Steaks at 500 Inland Center Dr., San Bernardino, CA 92408 on Saturday, 04/16/2022 at 1022 am. The girl at the cash register informed me they would not be opening until 1100 because “we still have to prepare the meat”. Every time I have eaten here, the meat was frozen. Did something change? Now I understand if it is COVID related but to prepare the meat? I am sharing this information so that the company does not lose out on I’m sure much needed customers. The food remains delicious. Thanks for reading. Laura Lyman (Lauralyman7@yahoo.com)
I went to stand in line to order food only to be told the guy in front of me was the last customer but really at 130 pm. I went and got food from somewhere else and sat and I have seen them serve four or more after the supposed last customer. Really and to think I came here for that as the one in lakeside is closed. This happened 4-12-22 and the location at Great Lakes crossing mall in auburn hills michigan
Store 00129 in Saginaw Michigan
Order a sandwich and half the meat was gone and the other half was Empty for $12 the next time this shit happen I will close that bitch down
Horrible service at tanforan, San Bruno California. Ordered your fiesta cheese steak on line, supposed to be ready, only too find male employee on his cell phone instead of making order. If I didn’t go to counter to pick up, who knows when he would have made my order, kept looking at his cell phone at least 10 times, manager sees it, does nothing. She is like lights on but nobody home, so mismanaged. I ordered extra bell peppers, got extra jalapenos instead, totally ruined sandwich. Never going back, I hear jersey Mike’s calling my name……that male employee should be fired, even has headset in ear, and get rid of that do nothing manager…..good riddance
The Charley’s Sandwich shop in Clovis, CA is completely out of line.They were rude when I went in and they messed up our order. When we got home we called them to let them know so they could fix it. To my surprise, instead of offering to fix the simple situation, the young man in there said “Give me the phone, I’ll cuss their bitch ass out.” This is not how you run an establishment. The so called manager didn’t do anything better make the situation better. Completely unprofessional and the Charley’s food chain just lost a customer. I am letting my friends and family know the experience I had so they don’t go there either.
You may want to check in on your employees at your Ft Myers, Florida franchise in the Food Court at the Edison Mall.
My friend and I ordered 2 cheesesteaks, both with onions and mushrooms, no lettuce or tomatoes, 1 with regular cheese and one with the Old School cheese. A side of Mayo and a side of ketchup was ordered too.
We did not get what we ordered and paid for.
5 employees were lined up behind the counter. Only one person was waiting for an order. There was one couple behind us in line.
My friend was watching them make the cheesesteaks and I waited at end of counter with the other person waiting.
He saw that the female cook doing the steaks had put provolone cheese on his steak. We saw and heard another employee go up to her and said ‘That’s suppose to have the cheez whiz cheese on it ‘.
My friend then said very loud and clear ‘That’s suppose to be made with The Old School cheese’. She looked up at the ticket and said ‘Oh Shit’ and proceeded to put the cheesesteak with provolone on his roll. He again said ‘I ordered the Old School cheese on that sub’.
I heard him myself and I was further away from him than she was. She ignored him. He again said it even louder and she looked up at him or a slit second, then looked down at the grill proceeding to do her next order ~ blatantly ignoring him.
When the steaks were ready, we opened the boxes and saw that there were no mushroom and no onions in either cheesesteak, one not being your Old School cheesesteak and they both had the lettuce and tomatoes on them that we ordered without.
My friend then said to the employee that handed the order to us ‘This is suppose to be an Old School cheesesteak … and we ordered both of these subs with mushroom and onion and no tomato, no lettuce’.
The Employee looked at both of us, shrugged his shoulders and turned around to grab the rolls for the next customers order. Never even acknowledging that the order was wrong and obviously didn’t care.
My friend said ‘Hello?’ We we’re completely ignored by him. The customer still waiting next to me even said ‘What the heck, you’ve told them 4 times already, are they all deaf?’
My friend then asked for a side of extra Mayo and some extra ketchup. Thinking he’d get a small side container of each, since you could see the small side containers right there. The employee that handed us the order said ‘There’s already mayonnaise on it and handed him one packet of ketchup.
Very sad that while you offer different choices for your cheesesteaks for your customers ~ your customers have to eat the cheesesteaks that your employees mistakenly make, after reminding them numerous times of what you actually ordered, all while they know and can see what the order says right there on the screen above them.
We’ve been to many establishments that did not ignore us if our order was made incorrectly, regardless of how slow or how busy they were. Your employees were not busy. They only had 3 sets of customers with 5 employees. 2 of the employees were just standing and chatting.
We understand that times are hard for everyone, especially those in the food service industry ~ but to charge $27 for 2 cheesesteaks and 2 drinks and not give each customer their specific order is truly a rip off for we the consumer.
Unfortunately, given the lack of and undeniable poor customer service and treatment by your employees ~ We will not be returning to Charleys Cheesesteaks nor will we recommend you in the future.
Not guess I use be employed at charleys i just need my W-2 for taxes
Went to Charlie’s at your Great Lakes Mall Location in Auburn Hills, MI yesterday and placed a order for a sandwich and fries, the young lady that rung me up never said that they would be a wait on the French fries, so has the man gave me my food I’m standing there waiting on the the fries he says oh it will be a 20 min wait go sit down, now 20 mins I would have been done with the sandwich which seems to be only a veggie sandwich cause hardly any meat was on there more toppings than anything, I finish the sandwich in 5 mins because it was horrible and he never gave me my fries. I’ll never eat at any of the locations ever again terrible service and even more horrible employees.
DID NOT LIKE THE WAY I WAS TREATED WHILE TRYING TO GET A REPLACEMENT AFTER RECEIVING SOMEONE ELSE’S ORDER!!!!
So unprofessional… Supervisor at location kirkman Road South in Orlando Florida HUNG UP ON ME WHILE TRYING TO GET MY ORDER CORRECT DUE TO RECEIVING SOMEONE ELSE ORDER!!!
My boyfriend and I were eating some ultimate fries from charley’s at the Solomon pond, Marlboro Ma location and he went to go take the first bite and there was a huge piece of plastic in the French fries! Totally unacceptable and not safe to eat food with plastic in it!!
I went to the store in Kissimmee and it was the worse experience they are so rude I order online and they told me that what was my name and for what company I work for (Uber or DoorDash) I told them neither that I order from the charley website and told them my name and they were so rude about it told me I should of said that from the start will not be coming here again
Totally unacceptable for the Charley’s in the Eastdale Mall in Montgomery,Al….My son went to get something to eat and the Cashier told him they ran out of food ,just serving Drinks……A complete Fail…!!!!
I’ve been trying to get in contact with corporate about the charleys in towne east mall I’ve texted the number on here, and contacted the owner who didn’t respond so if someone can get in contact with me
Hello
I have a complaint about Charleys Philly Steaks Manager and his Employee in Westfield, Garden state Plaza mall, Paramus, NJ
I’m an employee inside the mall I work at Customer Service in Retail. Everyday I take 45 minutes on my lunch break and walk around 7 mins to reach Charleys Philly Steaks I stood in-line waiting my turn to order the regular philly cheeses take and the employee was talking to a customer and make a ridiculous conversation instead doing his job, I asked him are you done ? Then he gave me a dirty look and he was so aggressive and said yes !what do you want ? I told him that I wanna speak to your Manager, so he called his Manager, I did complain about the employee attitude about what happened… then his Manager was defending on him and has the same tone and aggressive voice was so rude and he never ask me about what’s the Problem he just asked me what I want then I iterated the same complain then he asked again what I want 3 times and he never listened about my complain he was so f rude and aggressive, disrespectful, unprofessional, nothing is related to customers services…. I spend Hundreds of Dollars me and my wife in Charley Philly steaks and now I’m really disappointed what a shame … I will never go back to that place again…they should get fired The Manager and the employee…..
Your store inside the Fayette mall in Lexington, Ky is terrible it’s ran by family they are disrespectful and rude to employees and guest food is terrible it’s over cooked and unacceptable the store is unsanitary and they have underage employees working in areas they are not allowed to be working in which is a law suit they have employees working off the clock which is fraud as well when trying to speak to the district manager about the situation she is disrespectful and rude as well I would not recommend anyone to eat there work there or even visit if anything I will be convincing people to go elsewhere just TERRIBLE
Your Altoona Pennsylvania restaurant is going down hill fast. I tried to order a simple cheese steak on to be told back in a minute. So I waited while the guy went into the back area and waited and waited. Then left to go elsewhere to eat.
Hi please contact me at 843-276-2359 regarding your location at Northwoods mall Charleston sc
This is something you might be interested in. My wife an I were very impressed with Charley’s cheese steak sub. We were visiting about once a week; however, it would be very hard for us to go there again. The sanitary conditions were horrible. Two young boys on the grill constantly running there fingered through their long hair as they were cooking. Their clothes were shabby and looked soiled. When we noticed this we left and went to Jersey Mikes. The employees at Jersey Mikes were well dressed and wore caps. There was little difference in the price.
I’ve been working at the Hanes Mall Winston Salem, N.C location. 4 Supervisers not one of them Safeserve certified. No manager or supervisors there so crew members can clock in on time to work their shift. Possible payroll theft.
We are visiting Nashville and went to the Charleys location in the Opry Mills Mall. The cashier was great, took my order, asked what extras I wanted and read the order back to me. Unfortunately that’s were the good things ended. The entire store was dirty, the glass partition was so greasy you could hardly see thru it, the staff were playing around and not paying attention to thier work. The 2 orders before mine were done wrong as was mine. Very disappointing visit.
The Scottsdale fashion Square charleys is the poorest run restaurant I have ever seen. Every time we try and go there is an issue. Last time we came, the staff told us at 625pm on a Friday night that they were closing early due to being under staffed. Meanwhile there were 4 employees there. Now tonight, they weren’t serving fries because supposed the dryer had an issue. The customer service is very poor and it’s frankly embarrassing that it is never running like it should. It is located in a big mall and they should be fit to be in here. Continually disappointed with this horrible location.
I bought a Charlie’s cheesesteak yesterday, 7/20/21. I live in Wilmington, NC. This was the first time I was disappointed in my sandwich. I realize they were busy, and most of us had to wait at least 30 minutes. I was taking my order to go. I even paid $1.00 extra for extra cheese. I received my order and left the area. After getting home, my sandwich wasn’t only burnt, but you could barely see the original cheese on it. It did not have have any extra cheese at all. I took pictures of the sandwich. I had been wanting one so bad, and was so disappointed when I opened the box. As I said, this was the only time I had received a burnt one in all the times I have been there. There have been several times my sister and I paid for extra cheese, and it didn’t look like it had any. Is there any way I can make sure to get the extra cheese we are paying for?
Thank you for your time in this matter.
I drove 30 minutes from home to have a small philly steak combo for dinner because the food is AWESOME but the service is undesirable. The cashier wore his mask under his chin, went from handling cash to handling food without washing hands in between. Both the cashier and line cook were going in and out of a door without washing hands. It was TERRIBLE @ Raleigh, NC · In the Triangle Town Center.
Tried your cheese steak sandwich today and it was far from the best in the world
As a first timer I was expecting way more
The meat wasn’t seasoned at.all and the lack of onions and peppers made it even less edible
Being from Philly Pat’s chessesteaks are the classic originals
They have seasoned meat.tons of onions and flavor which makes the sandwich come to life
You should try one.someday
All you are serving is meat on dry bread which is no way the best chesse steak in the world…you can better and I’m sure you client base would buy even more
In sunrise I only saw two cooks and one expiditor
When I asked if I could have extra onions they looked at me like I was from another planet
There was no manager on site?
I’m sure you are doing great but you can do better
I called to ask for the address the lady who answered was rude. Once My door dasher arrived with my food it was missing half my order the dasher even stayed the guy was rude and rolled his eyes. So, sad this is the only place my son would eat after not feeling well but the service is horrible will not be ordering ever again.
I mean I did not the way I treated
I did not how was treated. The worker argued with about refill policy. I was explained nicely from the employees. About the refill. I bought two drinks. I know there is one refill policy. I almost didn’t the refill on the other drink. The guy in the black shirt argued with me. Treated me I didn’t understand about refill policy. Location where this happened. 1441 tamiami trial. Port Charlotte,fl 33948