Where is Carmax Corporate office Headquarters
Carmax Headquarters Address and Contact
Carmax Headquarters Location & Directions
Carmax Headquarters Executive Team
|
Name |
Title |
|---|---|
|
BILL NASH |
President and Chief Executive Officer |
|
TOM REEDY |
EVP, Chief Financial Officer |
|
CLIFF WOOD |
EVP, Chief Operating Officer |
|
JIM LYSKI |
EVP, Chief Marketing Officer |
|
ED HILL |
EVP, Strategy and Business Transformation |
|
ERIC MARGOLIN |
EVP, General Counsel and Corporate Secretary |
|
DIANE CAFRITZ |
SVP, Chief Human Resources Officer |
|
JON DANIELS |
SVP, CarMax Auto Finance |
|
SHAMIM MOHAMMAD |
SVP, Chief Information Officer |
|
DARREN NEWBERRY |
SVP, Store Operations |
About Carmax, History and Headquarters Information
History
Carmax was founded in the year 1993. The company has been operational for 25 years now. The founder of the company was Richard L Sharp. The origins of the company go back to the year 1991 when the concept for the company was developed under the name Project X. The former name of the company was Honest Rick’s Used Cars. As the operations of the company started, it did not charge users of any kind of fees under the starting business model. But, as the company flourished, it started seeing that customers were willing to pay up more and thus started charging transaction fees to its customers.
In the year 1997, the first CarMax Stock was issued by Circuit City and therefore slowly started expanding to more areas. During those times, the company had its presence in over seven locations in the USA. Then in the year 2002, the company had split itself from Circuit City and became an independent company in itself. By the end of the year 2018, the company had sold more than 721,000 used cars via its retail stores. During the year 2018 itself, the company had already opened about 15 used car superstores and was also planning to open another 15 more stores in the year 2019 as well. The company was also ranked at number 34th in the Fortune’s 100 Best Companies to Work For list, as of the year 2018. The headquarters of the company is based in 12800 Tuckahoe Creek Parkway. The name of the place is Richmond, while the name of the place is Virginia. The pin code of the area is 23238.
About
CarMax is an American company that focuses on providing the platform for its customers in order to search new and used cars, as well as research and compare several different cars as well, via its online portal. The current chairman of the company is Bill Nash, while the CFO of the company is Tom Reddy. As of the year 2017, the total revenue generated by the company is more than $17.1 billion. Also, as of the year 2018, the total number of employees working at the company is more than 25,000. The company currently has about 325,000 vehicles which are present at its own 50 retail stores, and as well as four new car franchises too.
Services
The primary services provided by the company include allowing customers to have a retail as well as an online presence, in order to sell used as well as new cars to its customers. Each vehicle sold by the company passes through a 125-point inspection test and comes with a 30-day warranty as well.
Carmax Headquarters Photos
Good evening
Bill Nash ,
I am reaching out to you because I am in need of assistance.I am reaching out as as a patron of the Carmax establishment. My family has purchased 3 vehicles in the last 2 years and was very satisfied until my April 2023 purchase.I have reached out for assistance since 8/12/2023 and have not received adequate assistance thus far.Again I am pleading with you for your assistance and just want to have a resolution that is feasible.
This is my latest email attempt at resolving this situation listed below .
Hello,
In regards to my recent complaint
When I purchased the vehicle on March 3rd 2023 I drove off the lot ;I was on the highway driving and I heard wind like as if the car windows were open .I checked the windows and they were all closed .
A couple days after that I went into carmax and spoke to the service department,I spoke to a woman In the service department and she advised that I had to make an appointment,so I made and appointment and the drop of day was weeks out .I made the appointment for April 4th 2023 which was the soonest appointment I could get. I dropped the vehicle off and advised the issues listed below .
1st drop of too the CArmax Service Dept.
#1 The vehical slowed down to a complete stop 2 times and placed me in a very dangerous situation .
#2 The radio /Bluetooth intermittently works there were 2 weekends or more that I operated the vehical without any music in the vehicle.
#3 The sound of wind in the car when I was driving on the highway seemed the the drivers door was sealed unproperly.
#4 Key issue ,when I approach the vehical with the key in my hand it sometimes opens the car and then sometimes doesn’t .I brought in both keys so that could be adjusted .
#5 The vehicle at times would not go into drive from park.
When I brought the vehicle in I thought all these things were gonna be fixed .I was advised that I would receive customer satisfaction and I was assured that all the issues were gonna be addressed. I was given a loaner vehicle which I used until the vehicle repairs were complete, which was a Nissan pathfinder I believe.
After Picking up the vehicle, I realize that the door seal was fixed. I had to now start slam the door, though a little harder because another light was coming on the front screen in the car stating that the vehicle would roll back in red writing .
The vehicle is continually slowing down, which I advised.
In regards to the radio and the Bluetooth the day I picked it up the radio was operational and then it’s not working again.
In regards to the key, it still works intermittently. The key battery was changed though on one of the keys so there is an issue in regards to the key connection In relation to the vehicle.
In regards to the vehicle not going into Drive from Park that is the only thing that hasn’t happened again after the initial drop off.
2nd drop of too the Carmax Service Dept.
When I brought the vehicle in, I didn’t make an appointment I went into the service department and basically begged the service attendant that helped me the first time to take the vehicle back. I pleaded with them that I was absolutely certain that the vehicle had these issues and they were not fixed and then the young lady that helped me spoke to the service manager and they gave me a loaner vehicle and said they would fix the car. Through a phone call a day after drop off is when I was advised that they would be sending the car to infinity. I was advised that infinity had a long wait time so it will be sometime until I got the vehicle back but I was reassured that The issues would be taken care of.
Upon drop off, advised these things below.
#1 vehicle was slowing down
-I was advised that no error codes were coming up and I was very consistent with the fact that it happened on several occasions Since the time that I first dropped it off.
#2 Car Radio/Bluetooth nonoperational
– This was replaced and fixed by infinity
#3 Auxiliary battery, light coming on daily
-Issue still remains in regards to this auxiliary battery light coming on
#4 Back up screen stopped multiple times and went black
-Issue still remains at times when I back in the vehicle up the screen goes black
#5 Advised that the oil change light was coming on
This was not addressed either because it is still showing on the screen, so I’m not quite sure if my vehicle needs a oil change which I advised when I drop the vehicle off
#6 Keys to the vehicle are not operational; at times only if you press the lock or unlock button
-I still cannot approach the vehicle every time with the vehicle doors opening automatically this was not addressed or fixed.
The issue is within this time that my vehicle was getting fixed two times I lost out on my time for return of the vehicle within the 90 days within the 90 days I probably have the vehicle maybe a month or so within that time.
I have had two loaner vehicles throughout this whole process and within the time that the vehicle was getting fixed, I didn’t have the accurate time to say I want to return the vehicle because I trusted in the process. By the time that I picked up the vehicle the last time I was out of the 90 Day warranty window.
My hope would’ve been that if the vehicle was unable to be fixed instead of getting the runaround, maybe I could’ve got a suggestion of returning the vehicle when I was in that window.
Now it’s August I got the vehicle in March and a group of additional issues are happening now along with the concurrent issues that still remain.
-I rolled back the sunroof/moonroof for the fourth time ever and the fabric got snagged so now it’s not working.
-The skin on the ceiling in the back of the vehicle is starting to come down, which looks like a huge air pocket and it’s happening on both sides.
-The gas can string has broke off .
-The sun visor mirror /the clip on the mirror has broken off .
I have received the email in regards to the two options.
With response to the first option, I don’t have an issue bringing the vehicle in and to get it diagnosed. What I don’t want to happen is I do not want to be informed that there are different issues than the issues I initially stated throughout the purchase and the ownership of this vehicle.
I definitely do not want to be responsible for paying $106 for a diagnosis charge when I have clearly stated that these issues were/are continuous I was advised that it was fixed which was false and now I And being penalized.
With response to option two, I don’t wanna go in of course and get my vehicle appraised and be insulted by what I’m appraised for. I paid $25,276.71 for that vehicle that is clearly unoperational for whatever reason I want to be made whole. I would not mind getting and being placed in another vehicle with the same amount of miles for equal or lesser value.
I have no gain or intent in taking advantage of the situation. I purchased a vehicle that I love and all I want to do is be happy in the vehicle that I purchased the vehicle has been unsafe from the original time that I walked into Carmax April 2023 to make the appointment to get the vehicle and those isues were not corrected.
I realize that Carmax had my vehicle in repair longer than I even drove my vehicle at a certain point. I trusted in the fact that they assured me that they would fix the issues that were on going on, And regretfully have been disappointed in my vehicle unfortunately,because it still has the same issues plus more .
I write this letter with the intent to optimally creating a customer satisfaction experience. The vehicle purchase was some thing that I had high expectations for and unfortunately I have been let down again I do not want to gain from the situation. I just want to be made whole.My hopes is that this situation can be fixed without any additional loss on my part.
CarMax stands behind every vehicle we sell and the opportunity to earn your business is not something we treat lightly! I just want the opportunity to see this put into effect.My family has purchased three vehicles within the last two years ,and I want our relationship to continue.
worst experience of my life! I bought a car that has fallen apart since the day I drove it off the lot. Put my children in myself in serious danger. Ryan from Newark DE, service manager is a liar and down right rude. Getting anyone from corporate offices to return a call or email is impossible. I just filed a lawsuit.
I searched high and low for a luxury vehicle for a few months and wanted something relatively new but not brand new. I test drove a Lexus, a Mercedes, and a BMW but just wasn’t sold on any of them. On or around October 24, 2022, I purchased a 2018 Q70 Infiniti that I had shipped from Georgia (I think) to the Hoover, AL location. I loved the look and feel of the car and was so excited to purchase it since I had been driving an Acura SUV for 5 years. The salesman Brian Schwartz was great. I brought my own financing and the car is paid in full with Carmax.
The next day when I got ready to go into my office, the car would not start. The car that I waited so long to purchase and had not been in my possession for 24 hours wouldn’t start. I called Carmax and they sent a tow truck to my house to get it. I was given a loaner car and was told that I needed a brake light switch. I picked it up the next day and I was on my way. But, it bothered me that I would need to have something replaced the day after I purchased the car.
A few days later, I took the car to the Infiniti dealership and received a laundry list of things that either needed to be replaced or fixed. One of which was I needed brakes AND rotors! How can a car I just purchased need brakes when your website said ALL CARS are reviewed and have to live up to the high standard of Carmax before they are sold. Not only did I need brakes, but an air filter, in-cabin-micro filter, the rearview mirror doesn’t dim when cars are behind me at night with bright lights, and several other things. In total, Infiniti of Birmingham said they could do the work for almost $1,900! On a car I just purchased!
When I went back to Carmax, one of the sales managers told me “Well, it is a used car. What do you expect?” sir, I don’t expect to pay an additional $1,900 after paying almost $30,000 for a car!
So here I sit, with a loaner Chrysler 300 for over a week and no estimated time of when I will receive the car I actually purchased.
How can you sell a car to a customer with so many issues?
I must admit that I was so excited about becoming a new Carmax customer after my daughter purchased a car with Carmax recently. Until I was insulted as well as embarrassed in.front of all the other customer sitting next to me in the cubicles and my family not knowing I really wanted to buy the car out right but I was explained bluntly and harshly how I couldn’t afford the car. When all I wanted to do first was to get a feel of the car, test drive it and at that point I planned to make my offer. I’ve never had a dealer made me feel that way good credit or not by pre judgment. This didn’t happen to my daughter who had not the best credit, but it was a different location, not your Tinley Park, Illinois store. I wouldn’t refer anyone to this particular sales person and if they are all trained to behave with such distasteful customer service.
I’ve tried reaching out tho multiple people regards to my vehicle. I went to go take in my brand new car I just bought A couple of weeks ago because I was hearing weird noises when the vehicle would start. While I was at Carmax, one of the employees hit my car and messed it up pretty bad. This is the first car I’ve ever purchased with Carmax and I’m just really disappointed of how they have dealt with this situation. I haven’t even had this car for a full month and now I’m stuck paying $500 payments on a vehicle that has now been hit. I’ve tried contacting multiple people about this and I just don’t appreciate the way Carmax has been giving me the run around for something that y’all’s employee has done.
Our selling and buying process thru Carmax was so easy. We visited the Carmax location in Elk Grove, California. Our salesperson (Valerie Naval) is a true professional and made the total process painless and easy. We are grateful for knowledge and professionalism. Thank you so much.
Went to the Carmax location in Denton Texas. I arrived at 10:50am to find they were closed. Some little snot kid with shorts on came to the door and told me they were closed, and for me to come back later. I wanted to trade my Mercedes-Benz in and buy an SUV with cash. I 65 miles with the intentions to complete a car deal with Carmax. Instead of this little punk inviting me in to wait 10 minutes intil they “opened”. They lost a sale do to their incompetence and asshole employees. I went down the highway a couples of miles and made a deal at another dealership that appreciated my business. DO NOT USE CARMAX!
Yes I made an application online and I was approved for the loan depressing online did a mistake on my application so I went to the office Southern Boulevard and 441 West Palm Beach Florida they told me I did not have the loan did it six hardcopies on my credit so when I did my credit again I was denied the application for the car
I am 70 years of age and was able to pay cash for a pick up truck which l did in good faith. Only to find out they pursued to run several credit reports and Chase Bank also included a seize and assist on a truck l payed cash for, which I know is a illegal procedure. Score went for 766 down to 520. Outrages! To add insult to injury the transmission started slipping. Mr Micheal Buckingham from Corporate stated he would buy back l immediately looked and found a replacement and paid for transfer informed Mr Buckingham he was on board until l arrived for a test drive he changed buyback to appraisal for a truck l recently brought in good faith. The floor salesman ( Rick) stated he Buckingham never took notes on the call but he remembers the situation. They still have the vehicle l had transferred under the appeals not buyback. I hope and pray that someone will do the right thing and have the integrity to correct this.
I recently had a horrible experience at Car Max in Naples, FL.
Read the fine print. I felt taken advantage of by a slick used car salesman.
I wouldn’t bring them a bike to sell.
In PA most of the DMV work is done by individuals like myself, a Bonded, Contracted, Agent of the State. One of my local customers bought a car at the Carmax in Gaithersburg MD. and he selected my business to do the actual Title transfer and to issue his PA Plates and Registration. So Carmax sends him home with all his required paperwork, filled out by Carmax, all of the calculations, done by Carmax, and a check for the Commonwealth of Pennsylvania for over $2200.00 to cover the States Fees. After I complete the deal, Issue the Tag and Registration to my customer and deposit the check, Carmax stops payment on the check. This did not stop PennDOT from going into my account and taking what they were owed, as they do every morning. I called Carmax almost constantly for 2 weeks, no one returned my calls, I asked for a fax number, they couldn’t give me that…how about an e-mail…nope. Today I get through to the Business Office and get this song and dance about how because the check was made out to the State and deposited by my company it is a red flag so corporate stopped payment. They say they are waiting for corporate to respond to their request to re-issue the check and if they say no, then they “are going to have to try something else” IN THE MEANTIME I am stuck juggling my funds because my checking account is short $2,231.88 How long could this possibly take? Do they stop payment on so many checks that they can’t figure out what happened in my case? Is it that much of a stretch to think that a business named “…Tax & Tags” might deposit checks made out to The Commonwealth of Pennsylvania? Lord give me strength!
Theses people are basically robbing my daughter ,they are praying on people who are struggling, this is disgusting. What type of person is the president or ceo of this company to let things like this go on.they should feel disgraced..
Well I hope Bill Nash sleeps well at night I am a single mother and I need a vehicle as mine has broken down and I had the money to put down I gave them the information they kept telling me they needed more information for the bank which was a lie cuz supposed to the bank then I told him I want my refund of money for transportation of the vehicle I was not receiving have yet to receive that refund I was told I am not allowed to buy a vehicle and then they do not want me as a customer I just fine but they are the biggest trash people I’ve ever met my life so disrespectful and dishonest and higher up supposedly that called me did not have any remorse and did not care so I hope you sleep well at night and you’re a big old house as you know your people out here struggling trying to make I was supposed to be a great car company never again will I buy a vehicle from that ASI purchase long before that had a great experience this time you guys are the worst people I’ve ever met in my life that will trash you to everybody I know that asked me about you I will never recommend you again I would like my refund if I don’t get it I will take you to court for it some of us need that $200 I like it the higher-ups of CarMax
I just had the worst experience at carmax in Palm desert ca location.
I just wanted to send you a VERY gracious thank you, from the bottom of my heart. I cannot believe all the problems …
1. It started with the tags to the vehicle. I had to go to the DMV several times, only to go back to CarMax to receive my permanent plates (3rd times a charm.)
2. Next, brakes needed after only 6-week in the cars.
3. 2 weeks later, the engine light comes on and it was a few things which had me in a loaner car for over a week.
4. Now, I bring my car home and it has a crack in the windshield. I wouldn’t dare go back to anyone because I am not sure where it happened yet again, this seems to be never ending.
Nonetheless, CarMax has been good to me and my family… I I have bought 6 or 7 cars from CarMax over the last 20years and now understand why I keep coming back! The customer service cannot be matched, with a large variety of vehicles in your Laurel store. This was my first experience purchasing a vehicle with so many issues. This was not the most horrible experience because Service manager made me rest assure that I was not alone.
I truly felt like you were in this all the way, with me and I never felt like, ‘a large company vs. a small me’. You were the bridge that kept me hopeful, that it would all work out. Now I am telling everyone, that will listen my experience with you and CarMax which was priceless!
The pandemic apparently was the worst time to buy a car. However, I still have faith in the best vehicle sales company and its employees! Forever CarMax!
I bought a car and on way home had a flat tire. Roadside service took 3 hours to get someone there. The tire had issues before i bought it. They said they fixed the issue. I called 730 am and kept trying till 330 PM, when I was told they cant fix it go somewhere else have it fixed or leave them the car for FEW DAYS, and I am responsible for my own transportation while they have it. It will take them DAYS to fix a tire. This is how they treat people when you buy a car.
Just looked up this comment option as a last hope to get attention for someone….anyone! , if anyone is listening which is obviously, No one. Not only does it appear that retail customers have an issue getting in touch with anyone based on your previous reviews. but I am a wholesale dealer that can not as well. I guarantee, purchasing a vehicle from the Carmax Roseville location will not be a pleasant one. Aside from a young lady named Sophia, I have never even had my phone call answered. If you want to feel unappreciated as a consumer you are dealing with the right Carmax, the worst customer service I have ever received.
Not happy at all, the rep tells me they cant buy cars from other states, had all the paper work showing I owned the car, no leans or out standing loans on car. I guest they forgot they have dealer ships in other states, named Carmax.
Was a loyal customer, but all it takes is one time to ruin a good relationship. Bought a car 2 years ago, 8 months of that was not used due to COVID, and I have already spent about 3k in major repairs. I am currently sitting on a new quote from a mechanic saying next repair will be about 3-4k. So potentially spending around $7-8,000 in repairs for a car I bought for 13k seems like a complete joke. I am contemplating just dumping my current car and starting fresh, but maybe through someone else. I just don’t feel the trust is there anymore after this experience. Do I expect any response? No. Do I expect some sort of help with the situation? Nope. Just extremely disappointed and feel played..
Horrible service, no clear direction on process and customer service leaves little to be desired. It has been a very negative experience. They only care about their bottom line and do as little as possible for the customer. Take your money and go somewhere else.
Dear Mr Nash,
What are you doing to your employees? Would you be happy to work for 1/2 of your current salary? No, I thought so! Why do you think it is ok to cut your California Sales Consultants pay in 1/2? You have dedicated employees who have busted their butts to be loyal to CarMax and now you expect them to work for 1/2 the pay. The employees who were furloughed ( which have not been called back because of being in the bottom 10%) we making more than your President’s club employees since your ridiculous pay cut! Is this how you reward your top performers? You are about to have a mass Exitus. I advise you reconsider how you’re compensating your dedicated employees.
CarMax doesn’t care about the customers all they want is your honest hard earned money and they should be embarrassed of calling themselves #1 auto dealers
Working with Carmax was one of the worst experiences I have been through. I thought I was waking up Friday morning to go pick up a vehicle I thought I was 100% approved for, even had it already added to my auto insurance but instead I woke up to an email stating something went wrong and the car I thought I was purchasing was denied. The lady I was working with stated it was out of her limits now but a manager would be following up with me shortly. I had taken the day off thinking I was going to pick up my new car 1.5 hours away from my home state, I never received a call. I called several times never got an answer never spoke to a manager and then finally towards the end of the day I was able to speak to someone who said they would do some research. Now on Monday approximately 2pm MST I received the call I have been waiting for since Friday morning with the information that carmax has decided not to work with me with no explanation. This is so very frustrating and not a very good way to do business.
GOOD MORNING MR BILL NASH?,
UNFORTUNATELY this purchase was a nightmare. I have bought quite a few great vehicles from carmax. But my 10-12-19 vehicle is a nightmare. My initial car was a complete disaster but carmax was great with that part. I found different vehicle andclcontinued transaction. The purchase ran into closing time and the vehicle ran and looked great. But I after I was able to check the vehicle out it did not have the accessories that were supposed to be with vehicle. I notified carmax. Still nothing. Than in 1 15 20 I had a blow out with my disabled child in vehicle. Since I had a similar vehicle I went to get Jack and lower spare tire. This is the kicker NO JACK OR SPARE TIRE. Carmax put my son and I in serious hazardous situation. So I hrt vehicle home notify carmax on 1 16 20 ofcourse I get nothing. So I call today and they must call me back. I was asked did I receive an air flare kit first of all no second that dont fix a blow out which every car should come with a spare and jack. This is such a small fix carmax makes it a big deal. Please can you help get the required items per my vehicle. I’m paying for options I therefore can not use. The agent I spoke with today I hope inadvertently questioned me such as I’m a thief. This is not indicative the the carmax I have I was used too. Customer service, intake and quality has gone down drastically. I give carmax 1 star. They used to be 5 star.
hi BILL NASH
my son bought a car last month and it took a shit and the Buena park California has had it since 5/23/2019 and they still cant figure out what’s wrong with it. my son has no way to work and car max wont give them a rental. I (mom) will be calling a lawyer. lemon law, media, because he cant get a rental from that car max piece of shit company