Where is Carmax Corporate office Headquarters

Carmax Headquarters Address and Contact

  • Address: 12800 Tuckahoe Creek Pkwy
    Richmond, VA 23238
    United States
  • Phone Number: +1 804-747-0422
  • Fax Number: N/A
  • Email: marketing_carmax@carmax.com
  • Number of Employees: 25000
  • Established: September 1993
  • Founder: Richard L. Sharp
  • Key People: Bill Nash, Tom Reedy

Carmax Headquarters Location & Directions

Carmax Headquarters Executive Team




President and Chief Executive Officer


EVP, Chief Financial Officer


EVP, Chief Operating Officer


EVP, Chief Marketing Officer


EVP, Strategy and Business Transformation


EVP, General Counsel and Corporate Secretary


SVP, Chief Human Resources Officer


SVP, CarMax Auto Finance


SVP, Chief Information Officer


SVP, Store Operations

About Carmax, History and Headquarters Information


Carmax was founded in the year 1993. The company has been operational for 25 years now. The founder of the company was Richard L Sharp. The origins of the company go back to the year 1991 when the concept for the company was developed under the name Project X. The former name of the company was Honest Rick’s Used Cars. As the operations of the company started, it did not charge users of any kind of fees under the starting business model. But, as the company flourished, it started seeing that customers were willing to pay up more and thus started charging transaction fees to its customers.

In the year 1997, the first CarMax Stock was issued by Circuit City and therefore slowly started expanding to more areas. During those times, the company had its presence in over seven locations in the USA. Then in the year 2002, the company had split itself from Circuit City and became an independent company in itself. By the end of the year 2018, the company had sold more than 721,000 used cars via its retail stores. During the year 2018 itself, the company had already opened about 15 used car superstores and was also planning to open another 15 more stores in the year 2019 as well. The company was also ranked at number 34th in the Fortune’s 100 Best Companies to Work For list, as of the year 2018. The headquarters of the company is based in 12800 Tuckahoe Creek Parkway. The name of the place is Richmond, while the name of the place is Virginia. The pin code of the area is 23238.


CarMax is an American company that focuses on providing the platform for its customers in order to search new and used cars, as well as research and compare several different cars as well, via its online portal. The current chairman of the company is Bill Nash, while the CFO of the company is Tom Reddy. As of the year 2017, the total revenue generated by the company is more than $17.1 billion. Also, as of the year 2018, the total number of employees working at the company is more than 25,000. The company currently has about 325,000 vehicles which are present at its own 50 retail stores, and as well as four new car franchises too.


The primary services provided by the company include allowing customers to have a retail as well as an online presence, in order to sell used as well as new cars to its customers. Each vehicle sold by the company passes through a 125-point inspection test and comes with a 30-day warranty as well.

Carmax Headquarters Photos

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    Just looked up this comment option as a last hope to get attention for someone….anyone! , if anyone is listening which is obviously, No one. Not only does it appear that retail customers have an issue getting in touch with anyone based on your previous reviews. but I am a wholesale dealer that can not as well. I guarantee, purchasing a vehicle from the Carmax Roseville location will not be a pleasant one. Aside from a young lady named Sophia, I have never even had my phone call answered. If you want to feel unappreciated as a consumer you are dealing with the right Carmax, the worst customer service I have ever received.

  • Mister G. says:

    Not happy at all, the rep tells me they cant buy cars from other states, had all the paper work showing I owned the car, no leans or out standing loans on car. I guest they forgot they have dealer ships in other states, named Carmax.

  • Dave says:

    Was a loyal customer, but all it takes is one time to ruin a good relationship. Bought a car 2 years ago, 8 months of that was not used due to COVID, and I have already spent about 3k in major repairs. I am currently sitting on a new quote from a mechanic saying next repair will be about 3-4k. So potentially spending around $7-8,000 in repairs for a car I bought for 13k seems like a complete joke. I am contemplating just dumping my current car and starting fresh, but maybe through someone else. I just don’t feel the trust is there anymore after this experience. Do I expect any response? No. Do I expect some sort of help with the situation? Nope. Just extremely disappointed and feel played..

  • Monica says:

    Horrible service, no clear direction on process and customer service leaves little to be desired. It has been a very negative experience. They only care about their bottom line and do as little as possible for the customer. Take your money and go somewhere else.

  • Jacquie Ramsey says:

    Dear Mr Nash,

    What are you doing to your employees? Would you be happy to work for 1/2 of your current salary? No, I thought so! Why do you think it is ok to cut your California Sales Consultants pay in 1/2? You have dedicated employees who have busted their butts to be loyal to CarMax and now you expect them to work for 1/2 the pay. The employees who were furloughed ( which have not been called back because of being in the bottom 10%) we making more than your President’s club employees since your ridiculous pay cut! Is this how you reward your top performers? You are about to have a mass Exitus. I advise you reconsider how you’re compensating your dedicated employees.

  • BD, Munoz says:

    CarMax doesn’t care about the customers all they want is your honest hard earned money and they should be embarrassed of calling themselves #1 auto dealers

  • Brandy C says:

    Working with Carmax was one of the worst experiences I have been through. I thought I was waking up Friday morning to go pick up a vehicle I thought I was 100% approved for, even had it already added to my auto insurance but instead I woke up to an email stating something went wrong and the car I thought I was purchasing was denied. The lady I was working with stated it was out of her limits now but a manager would be following up with me shortly. I had taken the day off thinking I was going to pick up my new car 1.5 hours away from my home state, I never received a call. I called several times never got an answer never spoke to a manager and then finally towards the end of the day I was able to speak to someone who said they would do some research. Now on Monday approximately 2pm MST I received the call I have been waiting for since Friday morning with the information that carmax has decided not to work with me with no explanation. This is so very frustrating and not a very good way to do business.

  • Larry York says:

    UNFORTUNATELY this purchase was a nightmare. I have bought quite a few great vehicles from carmax. But my 10-12-19 vehicle is a nightmare. My initial car was a complete disaster but carmax was great with that part. I found different vehicle andclcontinued transaction. The purchase ran into closing time and the vehicle ran and looked great. But I after I was able to check the vehicle out it did not have the accessories that were supposed to be with vehicle. I notified carmax. Still nothing. Than in 1 15 20 I had a blow out with my disabled child in vehicle. Since I had a similar vehicle I went to get Jack and lower spare tire. This is the kicker NO JACK OR SPARE TIRE. Carmax put my son and I in serious hazardous situation. So I hrt vehicle home notify carmax on 1 16 20 ofcourse I get nothing. So I call today and they must call me back. I was asked did I receive an air flare kit first of all no second that dont fix a blow out which every car should come with a spare and jack. This is such a small fix carmax makes it a big deal. Please can you help get the required items per my vehicle. I’m paying for options I therefore can not use. The agent I spoke with today I hope inadvertently questioned me such as I’m a thief. This is not indicative the the carmax I have I was used too. Customer service, intake and quality has gone down drastically. I give carmax 1 star. They used to be 5 star.

  • car max sucks says:

    hi BILL NASH
    my son bought a car last month and it took a shit and the Buena park California has had it since 5/23/2019 and they still cant figure out what’s wrong with it. my son has no way to work and car max wont give them a rental. I (mom) will be calling a lawyer. lemon law, media, because he cant get a rental from that car max piece of shit company

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