Where is Zips Dry Cleaners Corporate office Headquarters

Zips Dry Cleaners Headquarters Address and Contact

Zips Dry Cleaner
  • Address: 7474 Greenway Center Dr., #1200
     Greenbelt, MD 20770 
  • Phone Number:  (202) 686-8495
  • Fax Number: N/A
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    Email:  N/A        
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    Number of Employees: ​N/A 
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    Established: 1996
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    Founder: N/A
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    Key People: Reid Bechtle (CEO)

Zips Dry Cleaners Headquarters Location

Zips Dry Cleaners Headquarters Executive Team

Name

Title

Reid Bechtle

CEO & Director

Zips Dry Cleaners History and Headquarters Information

It was not until 2002 that the world knew Zips Dry Cleaners. Originally, they were separate dry cleaning stores. Then, they come together to add a special touch to the world of dry cleaning. The company is currently possessing more than 50 stores all over the country. There are plans for expansion too.

There are stores in Virginia, Texas, Pennsylvania and Ohio. You can use their services if you are living in Maryland or Indiana. No need to forget that you can find 3 places in California. The company is specialized in dry cleaning services. They offer fulfilling your dry cleaning needs in the same day. If you want to have this, you need to stop by the store before 9am. You will have your clothes by 5 pm.

The business is also committed to protecting the environment. This is due to their use of green and eco-friendly cleaning products. They are even using totally bio gradable plastic bags. This is a general policy in all stores. 

Zips Dry Cleaners  Headquarters Photos

Zips Dry Cleaners  Resources

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  • Tessa Jones says:

    UPDATE: I again request that someone from the ZIPS corporate office contact me to resolve this issue ASAP. On 12 Aug 2021, I received a voicemail from someone named Chase, who said that he was a ZIPS manager. I tried to call him back to coordinate dropping off my dress & to discuss either reimbursement for my dress or replacement of my dress. However, as with Vernon’s phone number, Chase’s number apparently does not actually take calls, because a recording continued to play on a cycle/loop, without allowing anyone to leave a voicemail or speak to a real person. After I sent the corporate office my first request for assistance, Vernon texted me & we had a text message conversation. So, when I couldn’t get a response from Chase, I texted Vernon at the number he texted me from and asked him to relay my text message to Chase. Vernon never responded. I also called Vernon several times at the same number from the text conversation & left multiple voicemail messages, but he still has not responded. It is now 20 August 2021 and neither Vernon or Chase have responded to me. It feels like they’re purposely ignoring me! I am at my whits end with ZIPS company. I work hard for what I have. Your company ruined my very expensive dress. It should NOT be this difficult to get you to make it right! This is utterly ridiculous! So, AGAIN, please contact me ASAP.

     
  • Tessa Jones says:

    Today, Monday, 9 August 2021, at approximately 4pm EST, I picked up my fuchsia colored Gucci silk dress from Zips on Minnieville Rd, Woodbridge, Va. I AM THOROUGHLY DISAPPOINTED! This is the same dress that Vernon, the store manager, told me would be fixed after all of the trouble I’d had with your company. Today, the Zips sales rep told me that I would need to take the dress home to try it on because I couldn’t try it on in the cleaners. I got home & tried to put the dress on. But my SILK GUCCI DRESS NO LONGER FITS, because it was SHRUNKEN WHEN YOUR COMPANY WASHED IT! WASHED SILK! It is supposed to be a lose fitting flowy dress that slips on and off. Now, I can’t even put it on because it is very tight! To add insult to injury, the alterations person sewed a horizontal line through the middle of the lower part of the dress, all the way around the inside lining (that still hangs unevenly), which now shows through the outer shell of the dress. I brought my dress to Zips back in June 2021 to SIMPLY have it DRY CLEANED! This is CLEARLY STATED ON ALL OF MY RECEIPTS! I can send you copies of them ALL.

    As Vernon knows, the first time I came to pick up my dress at Zips, it had marks on it that looked like some type of oil-based streaks. I left the dress because your rep (who acknowledged the streaks on the dress) told me to, so that the dress could be dry cleaned again to remove the streaks. When I went back to pick my dress up the SECOND time, my silk dress appeared to have been washed & starched! It also still had the oil looking marks on it AND an additional LARGE BLACK MARK on the back of the dress. The SAME sales rep acknowledged the bad condition of my dress and even pointed out the large black mark on the back. Also, because the SILK dress had obviously been washed, the inner lining was hanging from the bottom of the dress, which was NOT at all how it was made. As I said before, IT WAS A BRAND NEW FUCHSIA GUCCI SILK DRESS! I ONLY WORE IT ONE TIME-TO WORK IN AN OFFICE! After calling the Zips corporate office to complain, Vernon contacted me & said that he could fix my dress. Vernon also called & left me a voicemail saying that he would personally fix my dress, have his “best” alterations woman fix the inner lining and hem of the dress, and he would contact me when it was ready. After not hearing from Vernon for several weeks, I attempted to call him multiple times using the phone number from which he had called and texted me. Vernon had never provided me with any contact information so that I could follow up with him. But the phone number that He called me from apparently does not actually take calls, because a recording continues to play on a cycle/loop, without allowing anyone to leave a voicemail or speak to a real person. I didn’t hear from Vernon until a month later, AFTER I again contacted the Zips corporate office. Vernon then left me a voicemail saying that he accidentally notified the wrong person that my dress was ready. Today I picked up my dress. IT IS COMPLETELY RUINED! ZIPS HAS ABSOLUTELY RUINED MY DRESS! I have many pictures and video of the dress from the times I went to pick it up from your cleaners showing where I discovered the damage caused by your company. I also have pictures and video of how my dress looks today. This is utterly unacceptable and horrible business! YOU CAN HAVE THIS DRESS BACK BECAUSE IT IS NOW UNWEARABLE! I DEMAND THAT YOU EITHER PAY ME IN FULL TO REPLACE MY DRESS OR PURCHASE THE SAME EXACT DRESS FOR ME AS A REPLACEMENT! I tried calling the Zips corporate office yet again and left a voicemail message, as that is all that the corporate phone number allows me to do. Please contact me immediately.

     
  • Jennifer says:

    I have yet to receive a response to the ongoing emails I have sent to the Customer service center online. After 15 years of being a Zips customer, I have now had a $273 new coat lost and a $225 comforter completely destroyed within a month of each other! I am extremely upset because the coat was a graduation gift to my son. I have yet to be reimbursed for these items. The store refunded me for the cleaning of the comforter they ruined and has yet to refund me to replace it. These events occurred at the same store. Please advise how I can receive the appropriate compensation. I have been a loyal customer for over 15 years. This is poor business practice. I will expect that this situation is remedied as this has been going on for too long without reimbursement of my items. I have also posted about this on Twitter and have yet to receive a response there as well from the company. Thank you in advance.

     
  • AMIT JAIN says:

    I WILL BE TAKING LEGAL ACTION FOR STORE LOCATED AT 3856 Dulles S Ct, Chantilly, VA 20151

    THESE PEOPLE JUST DESTROY THE GARMENTS AND TAKE NO RESPONSIBILITY. THE MANAGER “ANGIE” PRETTY MUCH SHOWED US THE MIDDLE FINGER AND SAID DO WHATEVER YOU WANT TO. tHE OWNER “KEVIN” NEVER COMES TO THE STORE, SO WHO DO WE COMPLAIN?

    THIS BUSINESS SHOULD BE JUST SHUT DOWN. WHAT DO THESE PEOPLE THINK OF THEMSELEVES?

     
  • NANCY PILOTTE says:

    12-6-2019 I brought my queen-sized goose down comforter to ZIPS in Columbia on 7-8-2019, claim check number 10717069. When I went to pick it up two weeks later, I was told that no one could find my goose-down comforter. In fact, the employee tried to give me someone else’s comforter instead. Finally spoke with Candi, who stated that she was the supervisor and she asked me to give them more time to find it. I did that. I came back for it at least 4 more times, once a week. It seems obvious that ZIPS gave my comforter to someone else. ZIPS needs to reimburse me for the cost of the cleaning ($19.99) and the replacement of the comforter ($250).

    I wrote a similar email on this forum a few weeks ago and did not receive a reply. I expect one.

    nancy pilotte

     
  • Ella Green says:

    11-1-19 I brought my comforter to Zips in Pikesville. 11-5-19 I came to the agency and was told that no one could find my comforter (Hotel Collection). Talked to Jackie who stated that she was the supervisor and told me that the higher up person was Gary Alston. I obtained the phone number and Jackie told me that she will have Mr. Alston to contact me. I have not heard from Mr. Alston yet. 11-6-19 I went to the agency again. Jackie told me to come back 11-7-19 but I gave them another day to locate my comforter. 11-8-19 I went to the agency again and Jackie informed me that they can not find the comforter and Mr. Alston will contact me tomorrow 11-9-19 which was Saturday. I called the agency 11-11-19 and talked to Sarai and asked to speak to Mr. Alston and Sarai stated that Mr. Alston was not there.
    I asked to speak to Jackie and Sarai told me that Jackie was not available. I have given this agency many services but now I am disappointed with the agency and the brand. I need for someone high in administration to contact me at 443-452-3391. Ella Green

     
  • Robin Thompson says:

    Good day,

    I tried to send an email with my receipt attached but was unable to. The jacket is BRAND NEW and only need to be pressed, which is on the receipt.  When I picked it up this evening, it was as wrinkled as it was when I brought it in.  The reason I was given is that because there are so many clothes on the rack, that is the reason it was still wrinkled.  I couldn’t believe I was told this.  I find this rationale not just unbelievable, but extremely unacceptable.  I’ve brought in six pair of pants over the past two weeks and all of them were cleaned and pressed beautifully.  

    I could have saved myself the $2.29 and ironed the jacket myself, which is what I’m going to have to do.  I wanted it professionally pressed, however, this location clearly is not able to do that.

    This is to inform of you the level of service, or in this case lack thereof, that is being provided at this location.  I will not bring any more of my jackets here again since it seems this location cannot professionally press them.

    Very unhappy and dissatisfied customer,

    Robin Thompson

     
  • Judy B. says:

    On March 29, 2019 at 9:21 am I dropped of one dress, 2 pants, 1 jacket and 1 shirt off to be cleaned at the Glen Burnie location. Today April 19th I went into the store to pickup my clothes and to drop off more. After ringing up my clothes I was informed that payment was cash only as their system was down. I told the cashier to just give me back my items to be cleaned and I would pickup my prior order. When she brought my clothes the dress was not covered. When asked why I was told it had been rejected most likely because it was white and black and it could bleed. I don’t think it says much about ZIPs cleaning process if they can’t do a service without ruining the clothing. I then ask to speak to a manager. When he arrived obviously frazzled, I ask why I wasn’t called to let me know the dress was a problem or advised of this at the time I dropped the dress off. His response was that I was corrected on both issues and he was sorry. They had over two weeks to contact me but couldn’t be bothered. I needed my dress for a wedding tonite! Naturally I left the store angry and frustrated! As I started to drive away I realized that I had paid to have the dress cleaned so I went back. When I ask for my money back I was told they couldn’t give it back cause their system was down and couldn’t tell me when I could get it back! So not only was my dress not cleaned but I would have to wait for my money. What a racket! If their was a level below poor that would be what I would give the Glen Burnie location! On their web page they say quality service and I say that is a down right lie! If you want to stay in business, I strongly suggest you make some changes to this location! BTW I tried to reach out to the Glen Burnie store at around 3:30 to get a contact name and number for a regional/district manager to call but the phone went to voice mail. I doubt I get a call back!

     
  • Chris Wrzesinski says:

    Hello i use to work at s.lamar austin tx and i was told i was getting my w2 mailed to me and here it is January 21st and i still have not received it, i have texted Jason regarding this issue and he seems to be ignoring the issue so i have went through employees to find out what is going on, this is getting really annoying, please let me know something asap or maybe you can tell me who i can contact about this issue! I do need to file my taxes just like everyone else! Thank you!

     
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