CEO & Director
On March 29, 2019 at 9:21 am I dropped of one dress, 2 pants, 1 jacket and 1 shirt off to be cleaned at the Glen Burnie location. Today April 19th I went into the store to pickup my clothes and to drop off more. After ringing up my clothes I was informed that payment was cash only as their system was down. I told the cashier to just give me back my items to be cleaned and I would pickup my prior order. When she brought my clothes the dress was not covered. When asked why I was told it had been rejected most likely because it was white and black and it could bleed. I don’t think it says much about ZIPs cleaning process if they can’t do a service without ruining the clothing. I then ask to speak to a manager. When he arrived obviously frazzled, I ask why I wasn’t called to let me know the dress was a problem or advised of this at the time I dropped the dress off. His response was that I was corrected on both issues and he was sorry. They had over two weeks to contact me but couldn’t be bothered. I needed my dress for a wedding tonite! Naturally I left the store angry and frustrated! As I started to drive away I realized that I had paid to have the dress cleaned so I went back. When I ask for my money back I was told they couldn’t give it back cause their system was down and couldn’t tell me when I could get it back! So not only was my dress not cleaned but I would have to wait for my money. What a racket! If their was a level below poor that would be what I would give the Glen Burnie location! On their web page they say quality service and I say that is a down right lie! If you want to stay in business, I strongly suggest you make some changes to this location! BTW I tried to reach out to the Glen Burnie store at around 3:30 to get a contact name and number for a regional/district manager to call but the phone went to voice mail. I doubt I get a call back!
Hello i use to work at s.lamar austin tx and i was told i was getting my w2 mailed to me and here it is January 21st and i still have not received it, i have texted Jason regarding this issue and he seems to be ignoring the issue so i have went through employees to find out what is going on, this is getting really annoying, please let me know something asap or maybe you can tell me who i can contact about this issue! I do need to file my taxes just like everyone else! Thank you!
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