Where is Zips Dry Cleaners Corporate office Headquarters

brought in a blouse to have cleaned and to have buttons sewn on. This was November 7, 2023. The blouse was scheduled for pickup on November11. When I came to pick the blouse up, they could not find my it. I went back and forth 3 other times attempting to get my blouse. This was a blouse that I purchased from Ashley Stewart and I paid $40 for it. On December 20, 2023 I received a text quoting that my blouse was read for pickup. When I received it, it was dirty, wrinkled, and the buttons were still missing. They had some lame excuse concerning why the blouse was not repaired. I then requested a refund for the services that were not provided and they requested to see the card that the charge was placed on. I told them that the card was no longer in circulation and requested a cash refund. They refused to give me a cash refund. I told them that I would report them for theft and their response was go ahead and try. “Traders have a responsibility of care under the Consumer Rights Act of 2015.” If necessary I will seek legal council.

I have worked at zip cleaners for 8 hours and received a 2 hour check and dates on check are Wong I had to fill out my own W2 where it says employer

Currently , I am having problems with someone from Zip Corp office to get back with me, concerning a damage sweater at Poplar Hall location Norfolk Va. 23505 , telephone 3014422603 Larry Hamlin

I dropped a garment which I really liked and it was made by Zara a very reputable name brand company. The Zips in Buffalo Grove 1531Deerfield pkwy, Buffalo Grove, IL 60089 ruined it. It was shrunk, faded and had dark spots in front and back. The color navy blue. I’m so disappointed with Zips cleaners. This is not the only time they messed up my garment. One they never even cleaned, it still smelled like sweat. Neil the manager just gave me $40 for it and kept the garment.

I was sent a flyer with special prices for dry leaning. The promotion was all Thursdays in the month of September is $1.79 and the associate Kendall at the Manassas Virginia on Sudley Rd refused to honor the promotion price and she was very rude and disrespectful. I would appreciated if you could take action to resolve the issue

Adil Osman
703-999-2069
Adilosman59@gmail.com

ZIPS, Austin, Tx Parmer location.

On July 25, I left 20 pieces of dry cleaning to be picked up on July 27. I went by on Saturday morning, July 30 and only 5 pieces were ready. I was planning to travel out of town on Monday. I was told to return after 3:00 which I did but the truck had not arrived with my dry cleaning. As of September 1, this is not resolved. I’m still missing five dry cleaning items. This is unacceptable and poor customer service. I’ve made repeated trips to the dry cleaners to speak with the manager with no real action or followup. Who in your corporate office can address this dry cleaning debacle and compensate me for my items which are not replaceable?

Mr.Bechtel

On 08/08 I left two comforters at the Zipp’s office at 14200-B Centreville Square, Centreville VA 20121, (claim check #221168) when I went to pick them up, they told me they had lost them, I asked them to look for them and returned a few days later and they told me that it seems that they were given to another client and that they would check the cameras. They even showed me a video showing how the employee did not put the stickers on the comforters so there was no way to identify them and match them to my receipt. I kept waiting and went again, I found that they had not done anything. This time I went with a member of my family who asked to speak with the manager, the answer was that she indicated that I would be paid in 30 days after they investigated, which indicated that they had not done anything until that day ,and the manager did not want to talk to us, she only passed on the message despite the insistence of my mother who had already had previous problems with this branch.

My mother is a client of your company since 2013 in Alexandria VA, when they opened the branch In Centreville where we currently live, she was happy, but she had bad experiences and even though she told them that she was going to complain to the corporation they did nothing.

The employees only indicate that there are many customers with complaints, but the manager (Beth)does not care. It is a shame that a company of such prestige is affected by a person who is not interested in the corporate brand.
I write this complaint with the confidence that you will do something about it, I am returning to college, and I need my comforters, and I cannot expect anything from this branch.
Please contact me at the phone 703 537 9024 or my mom’s phone 703-679-0500.

The manager did not even offer to reimburse the amount paid for the service and unfortunately, not everyone has enough funds to simply go and buy extra ones.

I will make a report to the police department too, if it is not fixed , as they are stealing from the clients.

When a manager places a note on your account “No Creases ANYWHERE on pants, and the non-english speaking staff continues to put creases, when does the manager step in to make corrections? After months of this experience, the Hanover, MD manager refuses to take responsibility for the incompetence of their staff that presses the clothes. Then when you ask for a refund, you’re told “we won’t make the corrections if we refund your money.” A closer look must be taken to see who and how this store is being operated. I also find it interesting that the store manager is never at the store in the evenings when most people are getting off of work. I rate this store a “D” for disaster. If this store must survive, the franchise owner must replace management that gives a darn!

Your cleaners in Baltimore City on Washington boulevard in Martin Luther King boulevard has the worst employees I’ve ever seen I was in there today 6:28-22 picking up my clothes and all the employees was outside except for one young lady

This is the worst place to take your clothes to get dry cleaned! I dropped off a Men sweater and a toddler shirt to get cleaned and when I went to pick up my clothes I got home and saw that the sweater had tears and holes all over the front and the toddler shirt was discolored and had multiple looking oil stains. I Immediately return to the store this is the Lanham location and I asked to speak to a manager or owner and not once did they apologize or help me find a solution to my problem. I was told that the owner was going to contact me once he had time and now they do not want to refund my money or take any responsibility for the damages on the clothing. I cannot believe these people . Very unprofessional and horrible customer service. I am still waiting to see what’s going to happen with my clothes and who will repay the money for the cost of the clothing.

Zips is really getting sloppy. I put in slacks to be creased. Some were creased and some not ???? I took the ones back to be creased and have to to wait 31 hours to get them back ???? 8 customers will now be switching dry cleaners

I work for Bowie State University Police. I dropped off three shirt at or Ellicott City location yesterday at 7am. Return to the Ellicott City location at 6pm. Was told my shirt are finished but nobody can find them. After 30 minutes of waiting I left the store. I returned Saturday morning at 8am still no shirts. Please I need to no what happened to the shirts.

The zips dry cleaners on street rd in feasterville Pennsylvania is the absolute worst ever. I have been a long time zips user and was always satisfied but I moved and when the one I used to use became too far I used the feasterville location and have had many problems and complaints I will not use anymore

Your Fredicksburg location damaged my garment zipper and refused to correct it.

Two other customers and I were humiliated at the Zips store in Ellicott City on January 5, 2022. PLEASE DO NOT PATRONIZE THIS STORE. We were in line waiting to be attended to around 2:56 PM, and the store had a closing time of 3:00 PM. After serving the customer in front of us, the two ladies refused to attend to us, shouting, “It’s 3:00 PM, can’t you read the sign. We close at 3. I don’t care you are here already, next time, come here on time” They kept yelling at us and asked us to leave the store. Again, they refused to attend to us, claiming their register was closed. Meanwhile, their door was still wide open.

I went there at 7:00 AM the following day to pick up my clothes. The lady I met rang my order and gave me my clothes except for the comforter. Thank goodness I could spot it on their shelf. I called the staff’s attention to it, and then she added it to my order, apologizing that it wasn’t logged in the system. My husband and I have personally had previous experience with missing and damaged clothes at this location. Overall, this store needs to improve its quality, management, and customer service.

I am following up on an issue regarding the loss of a shirt. This issue dates back to September 30, 2021. I’ve been waiting for a callback, email, or something from the manager of the Westgate store located in Manassas, Va. I was told that Zips has 30 days to try and locate a garment. If unsuccessful, the store pursues either a refund for the lost garment (pro-rated price) or a credit for future cleaning. I still want to resolve this; otherwise, Zips has lost my shirt and has not honored its word. It’s very unfortunate that this particular store appears to not care about customer service. I will be escalating this issue to the BBB if I am not contacted by the end of November 2021.

After seeing all the comments below, good luck to me! Zips in Minnieville Rd., VA lost my work slacks I purchased 2 years ago (or so). When I spoke to the Manager (Maria) she said to come back Oct. 29, 2021 for a reimbursement if they didn’t find it. So I did and Renee told me that for them to be able to reimburse me they need a proof of purchase. I don’t keep receipts and getting a bank statement for 2 years will cost me money. She told me to let the bank know when I purchased my pants. Who would remember from 2 years ago? To make the long story short, no proof of purchase, no reimbursement. I will never go back to Zips. They just lost 4 customers. Very disappointing.

Jo Lim

The closed that got washed missing 6 socks two tee shirts the owner needs to call from that store the manager of Liberia ave block the information to owner 7033694671

The morning of September 18th 2021 I went into the Columbia MD Location to retrieve my clothing. I was asked to wait a few minutes as the Customer Service Rep was unable to locate my clothing. The Mgr(Ronnie) told me that the system had screwed up and my clothing wasn’t where it should be. I didn’t have time to wait, so I said I said I’d follow up later on that day. I called a few hours later and was told my clothing had most likely been given away to another customer with the same first name. What does my first name have to do with anything as our clothing is linked to our phone number or is it not? Its almost as though I should be ultra understanding, as though this is common practice or no big deal. I say that because the Manager (Ronnie) I spoke to said that the Customer that most likely had my clothing, has 30 days to return my stuff. How is this the protocol? Sadly it’s Monday October 4, 2021 and I still haven’t received my clothing. It’s been a lot of back and forth between myself and this Manager, Ronnie. I asked on two separate occasions for the owner of this location to contact me, at this point I have never spoken to them nor have they attempted to reach me. I called this morning and asked to speak with Ronnie and was informed that he no longer works there….. I’m confused and without words.

Your service is horrible. You aren’t able to get anywhere on the store level nor the corporate level. I will complain on every platform I have.

I had my Ralph Lauren Polo slacks along with My Calvin Klein slacks dry cleaned and was given to them WITHOUT CREASES!!! I went to pick them up and they Had CREASES in them and I was very disappointed. I’ve been calling the store and corporate office and haven’t received a response. This is very Unprofessional and I need answers and compensation for my pants because they’re not cheap and that CREASE line is still showing!

UPDATE: I again request that someone from the ZIPS corporate office contact me to resolve this issue ASAP. On 12 Aug 2021, I received a voicemail from someone named Chase, who said that he was a ZIPS manager. I tried to call him back to coordinate dropping off my dress & to discuss either reimbursement for my dress or replacement of my dress. However, as with Vernon’s phone number, Chase’s number apparently does not actually take calls, because a recording continued to play on a cycle/loop, without allowing anyone to leave a voicemail or speak to a real person. After I sent the corporate office my first request for assistance, Vernon texted me & we had a text message conversation. So, when I couldn’t get a response from Chase, I texted Vernon at the number he texted me from and asked him to relay my text message to Chase. Vernon never responded. I also called Vernon several times at the same number from the text conversation & left multiple voicemail messages, but he still has not responded. It is now 20 August 2021 and neither Vernon or Chase have responded to me. It feels like they’re purposely ignoring me! I am at my whits end with ZIPS company. I work hard for what I have. Your company ruined my very expensive dress. It should NOT be this difficult to get you to make it right! This is utterly ridiculous! So, AGAIN, please contact me ASAP.

Today, Monday, 9 August 2021, at approximately 4pm EST, I picked up my fuchsia colored Gucci silk dress from Zips on Minnieville Rd, Woodbridge, Va. I AM THOROUGHLY DISAPPOINTED! This is the same dress that Vernon, the store manager, told me would be fixed after all of the trouble I’d had with your company. Today, the Zips sales rep told me that I would need to take the dress home to try it on because I couldn’t try it on in the cleaners. I got home & tried to put the dress on. But my SILK GUCCI DRESS NO LONGER FITS, because it was SHRUNKEN WHEN YOUR COMPANY WASHED IT! WASHED SILK! It is supposed to be a lose fitting flowy dress that slips on and off. Now, I can’t even put it on because it is very tight! To add insult to injury, the alterations person sewed a horizontal line through the middle of the lower part of the dress, all the way around the inside lining (that still hangs unevenly), which now shows through the outer shell of the dress. I brought my dress to Zips back in June 2021 to SIMPLY have it DRY CLEANED! This is CLEARLY STATED ON ALL OF MY RECEIPTS! I can send you copies of them ALL.

As Vernon knows, the first time I came to pick up my dress at Zips, it had marks on it that looked like some type of oil-based streaks. I left the dress because your rep (who acknowledged the streaks on the dress) told me to, so that the dress could be dry cleaned again to remove the streaks. When I went back to pick my dress up the SECOND time, my silk dress appeared to have been washed & starched! It also still had the oil looking marks on it AND an additional LARGE BLACK MARK on the back of the dress. The SAME sales rep acknowledged the bad condition of my dress and even pointed out the large black mark on the back. Also, because the SILK dress had obviously been washed, the inner lining was hanging from the bottom of the dress, which was NOT at all how it was made. As I said before, IT WAS A BRAND NEW FUCHSIA GUCCI SILK DRESS! I ONLY WORE IT ONE TIME-TO WORK IN AN OFFICE! After calling the Zips corporate office to complain, Vernon contacted me & said that he could fix my dress. Vernon also called & left me a voicemail saying that he would personally fix my dress, have his “best” alterations woman fix the inner lining and hem of the dress, and he would contact me when it was ready. After not hearing from Vernon for several weeks, I attempted to call him multiple times using the phone number from which he had called and texted me. Vernon had never provided me with any contact information so that I could follow up with him. But the phone number that He called me from apparently does not actually take calls, because a recording continues to play on a cycle/loop, without allowing anyone to leave a voicemail or speak to a real person. I didn’t hear from Vernon until a month later, AFTER I again contacted the Zips corporate office. Vernon then left me a voicemail saying that he accidentally notified the wrong person that my dress was ready. Today I picked up my dress. IT IS COMPLETELY RUINED! ZIPS HAS ABSOLUTELY RUINED MY DRESS! I have many pictures and video of the dress from the times I went to pick it up from your cleaners showing where I discovered the damage caused by your company. I also have pictures and video of how my dress looks today. This is utterly unacceptable and horrible business! YOU CAN HAVE THIS DRESS BACK BECAUSE IT IS NOW UNWEARABLE! I DEMAND THAT YOU EITHER PAY ME IN FULL TO REPLACE MY DRESS OR PURCHASE THE SAME EXACT DRESS FOR ME AS A REPLACEMENT! I tried calling the Zips corporate office yet again and left a voicemail message, as that is all that the corporate phone number allows me to do. Please contact me immediately.

I have yet to receive a response to the ongoing emails I have sent to the Customer service center online. After 15 years of being a Zips customer, I have now had a $273 new coat lost and a $225 comforter completely destroyed within a month of each other! I am extremely upset because the coat was a graduation gift to my son. I have yet to be reimbursed for these items. The store refunded me for the cleaning of the comforter they ruined and has yet to refund me to replace it. These events occurred at the same store. Please advise how I can receive the appropriate compensation. I have been a loyal customer for over 15 years. This is poor business practice. I will expect that this situation is remedied as this has been going on for too long without reimbursement of my items. I have also posted about this on Twitter and have yet to receive a response there as well from the company. Thank you in advance.

I WILL BE TAKING LEGAL ACTION FOR STORE LOCATED AT 3856 Dulles S Ct, Chantilly, VA 20151

THESE PEOPLE JUST DESTROY THE GARMENTS AND TAKE NO RESPONSIBILITY. THE MANAGER “ANGIE” PRETTY MUCH SHOWED US THE MIDDLE FINGER AND SAID DO WHATEVER YOU WANT TO. tHE OWNER “KEVIN” NEVER COMES TO THE STORE, SO WHO DO WE COMPLAIN?

THIS BUSINESS SHOULD BE JUST SHUT DOWN. WHAT DO THESE PEOPLE THINK OF THEMSELEVES?

12-6-2019 I brought my queen-sized goose down comforter to ZIPS in Columbia on 7-8-2019, claim check number 10717069. When I went to pick it up two weeks later, I was told that no one could find my goose-down comforter. In fact, the employee tried to give me someone else’s comforter instead. Finally spoke with Candi, who stated that she was the supervisor and she asked me to give them more time to find it. I did that. I came back for it at least 4 more times, once a week. It seems obvious that ZIPS gave my comforter to someone else. ZIPS needs to reimburse me for the cost of the cleaning ($19.99) and the replacement of the comforter ($250).

I wrote a similar email on this forum a few weeks ago and did not receive a reply. I expect one.

nancy pilotte

11-1-19 I brought my comforter to Zips in Pikesville. 11-5-19 I came to the agency and was told that no one could find my comforter (Hotel Collection). Talked to Jackie who stated that she was the supervisor and told me that the higher up person was Gary Alston. I obtained the phone number and Jackie told me that she will have Mr. Alston to contact me. I have not heard from Mr. Alston yet. 11-6-19 I went to the agency again. Jackie told me to come back 11-7-19 but I gave them another day to locate my comforter. 11-8-19 I went to the agency again and Jackie informed me that they can not find the comforter and Mr. Alston will contact me tomorrow 11-9-19 which was Saturday. I called the agency 11-11-19 and talked to Sarai and asked to speak to Mr. Alston and Sarai stated that Mr. Alston was not there.
I asked to speak to Jackie and Sarai told me that Jackie was not available. I have given this agency many services but now I am disappointed with the agency and the brand. I need for someone high in administration to contact me at 443-452-3391. Ella Green

Good day,

I tried to send an email with my receipt attached but was unable to. The jacket is BRAND NEW and only need to be pressed, which is on the receipt.  When I picked it up this evening, it was as wrinkled as it was when I brought it in.  The reason I was given is that because there are so many clothes on the rack, that is the reason it was still wrinkled.  I couldn’t believe I was told this.  I find this rationale not just unbelievable, but extremely unacceptable.  I’ve brought in six pair of pants over the past two weeks and all of them were cleaned and pressed beautifully.  

I could have saved myself the $2.29 and ironed the jacket myself, which is what I’m going to have to do.  I wanted it professionally pressed, however, this location clearly is not able to do that.

This is to inform of you the level of service, or in this case lack thereof, that is being provided at this location.  I will not bring any more of my jackets here again since it seems this location cannot professionally press them.

Very unhappy and dissatisfied customer,

Robin Thompson

On March 29, 2019 at 9:21 am I dropped of one dress, 2 pants, 1 jacket and 1 shirt off to be cleaned at the Glen Burnie location. Today April 19th I went into the store to pickup my clothes and to drop off more. After ringing up my clothes I was informed that payment was cash only as their system was down. I told the cashier to just give me back my items to be cleaned and I would pickup my prior order. When she brought my clothes the dress was not covered. When asked why I was told it had been rejected most likely because it was white and black and it could bleed. I don’t think it says much about ZIPs cleaning process if they can’t do a service without ruining the clothing. I then ask to speak to a manager. When he arrived obviously frazzled, I ask why I wasn’t called to let me know the dress was a problem or advised of this at the time I dropped the dress off. His response was that I was corrected on both issues and he was sorry. They had over two weeks to contact me but couldn’t be bothered. I needed my dress for a wedding tonite! Naturally I left the store angry and frustrated! As I started to drive away I realized that I had paid to have the dress cleaned so I went back. When I ask for my money back I was told they couldn’t give it back cause their system was down and couldn’t tell me when I could get it back! So not only was my dress not cleaned but I would have to wait for my money. What a racket! If their was a level below poor that would be what I would give the Glen Burnie location! On their web page they say quality service and I say that is a down right lie! If you want to stay in business, I strongly suggest you make some changes to this location! BTW I tried to reach out to the Glen Burnie store at around 3:30 to get a contact name and number for a regional/district manager to call but the phone went to voice mail. I doubt I get a call back!

Hello i use to work at s.lamar austin tx and i was told i was getting my w2 mailed to me and here it is January 21st and i still have not received it, i have texted Jason regarding this issue and he seems to be ignoring the issue so i have went through employees to find out what is going on, this is getting really annoying, please let me know something asap or maybe you can tell me who i can contact about this issue! I do need to file my taxes just like everyone else! Thank you!