Where is Zales Corporate office Headquarters

Zales Headquarters Address and Contact

Zales Logo
  • Address: 9797 Rombauer rd, Coppell, TX 75019, USA
  • Phone Number:972-580-4000
  • Fax Number: N/A
  • Email: N/A   
  • Number of Employees: 12500
  • Established: 1924
  • Founder: Morris Zale, William Zale & Ben Lipshy
  • Key People: Terry Burman (Chairman)

Zales Headquarters Location & Directions

Zales Headquarters Executive Team



Theo Killion


Matthew Appel


About Zales, History and Headquarters Information

The Zale Corporation is an American retailer company that was established in 1993. Morris Zale, William Zale, and Ben Lipshy altogether opened the first Zales Jewelers store. They introduced a credit plan called "a penny down and a dollar a week" which made it easy and pocket-friendly purchase for an average American shopper. After being successful in this plan, they expanded their business to 12 stores. By the year 1998, they started an option for its customers to shop online. This company has its headquarters in Irving, Texas. It experienced a major shift after opening a store in a shopping center, as compared to the other downtown locations.

The company shows diversity through its range of products like shoes, sporting goods, drug stores, furniture, and catalog stores. They all are available online at zales.com, gordonsjewelers.com, zalesoutlet.com, peoplesjewellers.com, and pagoda.com.

Zales has more than 700 stores and is considered as one of the largest good quality jewelers in retail shopping malls across North America and Puerto Rico. The range of jewelry varies from basics to exquisite diamond looks which can be purchased from the stores as well as through its website. Zales has a parent company, Signet Jewelers Inc which is the largest specialty retail jeweler in the world.

Zales Headquarters Photos

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  • Laura Wolseth says:

    I am very upset with our Zales, first time in all the years I have bought from them! Not the quality of merchandise but how I was treated for the first time, with such disrespect, I felt I would never purchase from Zales again! The oldest lady that works there fir about four years and a guy that is new. Actually when I arrived the older woman was sitting down visiting with someone, it wasn’t a sale as when she finally saw me standing there she jumped up and came running, she knows I am in quite often. I had 17 items or sets that needed cleaning and checking. I came back later when they had time to do all them, have NEVER LEFT MY JEWELRY BEFORE AND WILL NEVER DO SO AGAIN, a ring needed to b soldered at bottom of band and the counting wasn’t coming out to the 17 that it was suppose to b, she jumped all over me and said “You want to come look in my tray” I am the customer and use to own a business in Minot and NO ONE IS GOING TO SPEAK TO ME NOR DID MY AGENTS SPEAK TO ANY OF OUR CLIENTS IN SUCH A MANNER!
    I don’t know where the Mgr. Lore Nelson is, according to this older woman she had COVID – that info shouldn’t have been given out to me by an employee either, but I did ask so I guess that is why, but she shouldn’t have told me!
    You had better find some qualified employees that know how to look and act dignified and how to speak to a customer because as of right now, I am done with Zales, I have shopped ONLY there for years there better b an apology and some buttering up or I won’t return! That guy there wouldn’t even come over to help!

  • Mesbah uzzaman says:

    Please advice me, whom should I contact regarding Your Houston Gallery Mall store. They spoil our 2 months time doing nothing and not talking any responsibility where 100% is their fault. We are planning to report BBB next week with the documents.

  • Kristen Lober says:

    We bought an engagement ring form Zales in Pineville, NC. I took it back there a few weeks ago to have it engraved. They called me to let me know the item is ready. Unfortunately for me, there are no Zales close to me, but I still chose to use Zales. This has now caused me an issue, as I am working on a contract out of town, and unable to get to Zales. My brother drives closer by this location every day and I asked him to collect it. He has an ID with him, can explain the look of the ring and the unusual inscription inside with no problem. They have all my details, which he can verify without seeing the info. I just called them and can identify him and describe him to them and give permission for him to pick it up since it is an inconvenience for me overall and for him to have stopped by there now. They could have called me on the contact number to confirm it was me and I could have confirmed the whole thing, get my ring and get on with it. Instead, we now feel like we are criminals trying to steal a ring and being extremely inconvenienced. Your website for HQ is evidently designed to keep people from contacting you with any complaints at your HQ. Incidentally, my brother will be getting engaged in September, and has now assured me that after this TOTAL lack of Common Sense being used, Zales WILL NOT be the Jewelers of choice. Your company was extremely inflexible and unhelpfull and I will review it as such.

  • Shirley elkins says:

    I need help concerning order # 10000077932843. My name is Shirley el

  • Vanessa Burnett says:

    I made an appointment for a ring cleaning and repair and upon showing up for it I was helped by a gentleman who informed me the “protection plan” doesn’t cover diamonds (they said it was full protection at time of purchase). I then ask to refund the protection plan then since it doesn’t serve a purpose and he asked his manager and she refused since the sale was “too long ago.” (The sale was 8 months ago and they have been closed for Over 3 months because of Covid). I have been calling weekly since February about my cleaning and repair and upon telling the manager this she tells me “no I didn’t.”

    Since the manager did not want to refund the useless plan, she interrupted me EVERYTIME I tried to talk and blurted out NO without listening to what I was interested in doing.

    Then we are told were no longer covered since we missed the 6 month cleaning that they were closed during AND I called to speak to someone about in advance.

    Oh and during all this I made the statement “yes I know how jewelry works” and she says “no you don’t.”

    A ring I’ve had for less than 6 months that is under full protection possible has missing diamonds and they refused to do ANYTHING

  • rebekah says:

    My issue is i need my ring cleaned for my warranty and local store which is an hour away has signs on the outside they are open from 12-6 my husband shows up at 2 and no one is there the gates are down (the store is located in a Mall). Sooooo why are they stating they are open when in fact they are not.

  • Bill Schneider says:

    Attention: CEO Terrell Wilson. As inexpensive labor from China becomes questionable, please consider Haiti. Haiti unemployment over 50%. Our Rotary Club has been helping Haiti for 20 Yrs. In my many trips to Haiti over the years, I find Haitians to be hard working, dedicated, family oriented people. Your outsourcing to Haiti would be humanitarian, as well as very profitable. Please consider Haiti. Thank you.

    • I.M.Concerned says:

      So, whats wrong with USA labor. Why would be outsource jewelry related labor? Your suggestion is anti-american and you should be ashamed of yourself as an American to even think of oursourcing anything. It’s all money, not humanitarian. Its all in the profit line. Haiti is disease ridden also you know.

  • CMA says:

    I am very disappointed with this company. My husband took in his 2 wedding bands to be redipped. They were scheduled to be ready right when the corona virus hit in our area. It has now been 2 weeks since we were to pick them up and I can not reach ANYBODY. The store is closed, the corporate number doesn’t allow customers to get through. The individual store doesn’t allow me to get through. I am getting very upset. If even they could talk to me, that would be a plus. But being disconnected on the phone, no ability to speak to somebody- this is very unnerving. I understand we all are in a very unfortunate situation but I feel they should have SOMEBODY manning the phones or to answer questions to their customers who are left hanging. This experience is coming off the coattails of 2 prior bad experiences at the same store which is not a good track record. In the past, I have made several purchases with great experiences. Something has drastically changed and once this is over and we get my husbands wedding rings back, I will be sure to never shop there again and word of mouth won’t be kind.

    • Tracy T says:

      I understand what you are going through. I sent my ring out to be dipped and they sized it by “mistake”, had to send it back out and now it has been out there for a month and I can not get any information on it! Why cant they ship them to our homes, I do not understand. It is something they can do I am sure of it!

    • Aa says:

      I also am frustrated! My ring was getting resized after they sized it down to far by mistake. I just want my ring back.

  • Heather and Joseph Burke says:

    I have never been so disappointed in any store, let alone Zale’s being a “One” of the best there is. In December 2014 – we purchased a wedding set. The store did not have the band in and we paid and they were to call and let us know when it came in. Well here we our 2020 and we take our One ring (which should be two) for the diamond check. This store had the band, however it was a different store that we purchased in; they had them together when we went to pick them up. And then told us we would have to “purchase” the band again. Now, does that seem like good business practice, first) its been almost 6 years and twice a year at least we contact the store and have even asked for a refund only to be told it would be coming in. We’d call, same thing. So now that it is in we have to pay for again because your company did not have it together when we purchased it and believe they would follow your company policy. So for the last year I have called, went in and chatted with employee’s with Zale’s to either one send me the band or let us finally pick it up; or refund all the money we paid. I do not think that is unreasonable; however every moment we get further away from the purchase date; Even those terms don’t seem appropriate. Since absolutely no one helps, offers a solution even after “we” have to provide proof repeatedly, I would never recommend Zale’s. I hope that someone will read this at the corporate level, and please either refund the money or get my band to me. Otherwise if anyone has suggestions please let me know; even obtaining a lawyer at this point is the next route I guess I would have to take. This is just so absurd to think of all this and almost six years later NO ONE has gave me my ring or money. So do I assume this was a scam?

  • Paul Dunn says:

    Dear Mr. Burman,

    I recently purchased a ring from your website. I mistakenly selected the wrong size. I was hoping to exchange it for the correct size at the same price I paid originally. Customer service basically told me they could nothing for me. I would have to return the item and repurchase it at the much higher price it is now. The other option was to resize it but a size 5 to a size 7 just doesn’t work.

    Is there any courtesy can you extend to me in this matter?


    Paul D

  • Chester R Bolden says:

    I tried to get an account with your company, but my credit want let me, but i was directed to progressive leasing which i was approved for i thank 1700, so what do i do now. You can contact me at my email or by 346/350/8011 thank you.

  • Richard Barton says:

    need to talk to someone

    • Ronald Jones says:

      Hello Mr Barton,

      I’m writing this letter to request assistance with getting an issue resolved with a ring that I have purchase from Zales in September of 2018 (North Point mall Alpharetta Ga location). Within 4 months of owning the ring a diamond fell out (1/19). Based on the Zales lifetime commitment the diamond was replaced with no charge. Approximately 1 year later a 2nd diamond fell out (1/2020). This time I was informed that there was a structural issue with the ring that is causing the diamonds to fall out. Again based on the Zales lifetime commitment the manager of the store offered to replace the ring but asked that we re-purchase the lifetime warranty for approximately $270.00. My concern is that I would not be required to purchase another lifetime warranty if the original ring was made correctly. I was sold a damage ring and should not be required to spend $270.00 to get back what I originally purchased. Please contact the management team at North Point Zales and have them replace the ring and include the Zales lifetime commitment at no charge.

      Thank you

      Ron Jones

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