Co-Founder, Owner and Chief Operating Officer
Here is my SAGA with Zgallerie … needless to say their customer service is Horrible
I have been talking to the customer service department for over a month now and still everything is messed up.
I had Ordered 12 Olympia Double Old Fashion SILVER and 12 Olympia Highball Glasses SILVER
1-So far I have received 7 Double Old fashion in Silver but one was broken. Talked to customer service and he said that they would ship 6 new ones the next day … that was 4 weeks ago
2- I picked up 10 Highball glasses from your Mesa store in Silver
3- Today I received 2 Double old fashion glasses in GOLD … not SILVER
So right now I need 2 Highball glasses in SILVER and 6 Double Old fashion glasses in SILVER
1- I need for you to submit a return label for the 2 Double Old Fashion Glasses I received today in GOLD
2- I need 6 Double Old Fashion Glasses in SILVER
3- I need 2 Highball Glasses in SILVER
Now as to what I have been billed for:
January 31, 2019 $116.40
January 31, 2019 $23.28
January 11, 2019 $105.71
January 15, 2019 136.92
Total Payments = $382.31
The Highball glasses are $10.95 ea. X 12 = $131.40
The Double Old Fashion Glasses are $9.95 ea. X 12 = $119.40
So my total bill should have been $250.08 Plus tax
Thus if you subtract the Payments I have overpaid by $132.23 and still don’t have all of the items ordered
Needless to say that’s if I had all of the product that I DO NOT
I have talked to Customer serve many times only to get bogus claims on shipping dated, availability etc.
I have requested callbacks from Customer service that I did not get
And now I am missing product as well as having ben charged too much as well as now getting the wrong product … again that I need a return PREPAID shipping label to return these.
Needless to say I need to get this resolved
1- An immediate credit of $132.23 for the overpayment
2- Shipping date for the 2 Highball and 6 Double old fashion glasses
3- Return label for the 2 gold glasses
worst customer service i have ever experienced in my life!!!! the agents are so rude
Ordered via website over a month ago and still haven’t received my items. Ive sent the customer service team several emails with zero response. I will never buy via online again. The order was guaranteed within 2 weeks.
Purchase items from Annapolis store; was promise items on specific date- items were never delivered. A month later: still haven’t received items. Called the store (Annapolis, MD) and spoke to the salesperson (Anthony Goldscon) who got offended, disrespectful and outright unprofessional- when I challenged his “reason” why I had not received my items. This salesperson’s attitude was so outrageous- I had to hang up in order to stop our exchange. I will never shop at the Annapolis, MD store as long as that particular employee is employed there. He was threatening and scary. Items have been scheduled to be shipped to my house instead of pickup due to not feeling safe. Horrible experience- worse experience ever.
Ordered a rug from the website and was sent the wrong one. I first contacted my local store and was told by the employee he would have someone reach out to me within 24 hours on how to proceed as apparently store sales and online sales are totally separate. Never a word from anyone! When I contacted customer service, I was made to feel I was the one in the wrong and was rudely told I had to take pics of the wrong rug to prove I was not lying so that the correct rug could be shipped. WHAT? I called later to speak to a supervisor and was told they were unavailable, but that someone would return the call the same day, Needless to say, no response. I continued to call until I spike with Sharon, the head of customer service. Not once did she apologize for the error on their part…not once! And she’s the head of customer service??? 20+ years of purchasing from this company, but never again! They did not and do not care. Unprofessional and apathetic staff from word go.
Tom, you are not alone. I have been waiting weeks to actually speak to a Supervisor with regards to my order, too. I have never experienced such poor customer service in my life! This experience makes me NEVER want to do business with this company again and I purchase a lot of furniture and home goods. I have called more than ten times and I am seriously fed up with this company and lack of customer service I have received. I’ll spend my money elsewhere from now on and urge all other consumers to do the same. They don’t deserve my business!
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