Where is Z Gallerie Corporate office Headquarters

Accidentally joined ZGold reward’s then immediately called to cancel. The Current service rep stated it wasn’t a problem.Two weeks still waiting

Incredible bad customer service. Received damaged lights and called customer service immediately to return them. I uploaded photos but still haven’t received my refund.

Received a king bed frame and headboard. The delivery men assembled the bed, one of the men didn’t wear his shoe coverings. When my wife asked him he said he wasn’t standing on the rug. After they finished we noticed stains and issue with the tufting. They finally sent out a technician but he did nothing but look at it. He did not attempt to clean or repair it. Then I received an email stating the technician took care of everything and the case was resolved. To be clear, the technician did absolutely nothing

I had the WORST customer service – was remodeling our devastated home from a Hurricane – ordered 3 bedroom sets & delivered Sept 29 before house was habitable!! Oct I was laying liners in drawers & 2 drawers just fell out on opening – I could not get ahold customer service by phone so sent email which was returned last Wednesday Oct 24 saying “ someone will call me in next day or two”- no one did so bit my tongue & waited 1 hr for someone to answer & was told policy is 30 days & Monday was 30th- even though I contacted them week before!! “So sorry but that’s our policy !!!! “ They wonder why company is going under ??? Customer service policy’s!!! I have spent a lot of money over the years furniture accessaries….never ever AGAIN !!! They lie & cheat while I lost everything we owned in flooding from hurricane & still not moved into home !!!
Ps I have copy of email showing date I contacted them but made no difference!!! Angry – YES !!!!

The worst customer service, deceptive practices. I purchae a sectional sofa from that took 4 months to get. I received my sofa a sectional one in March 2023. On July 17, I moved my sofa to get my carpet cleaned only to find out that the deceptive delivery men ensured me that they hooked my sofa together. There is not connectors to connect the sofa on one side and I called the store and Mr. Diez and the nerve to tell me that he would sell me some connectors becuse I should have found out within seven days. I trusted the delivery men and the fact that the manufacture failed to place the connector on the sofa and they want me to pay them for one that should have been on the sofa. I filed a complaint with BBB. After reading the complaints Z Gallerie should be put out of business.

Z Gallerie straight sucks!!!!!! I ordered close to $5000 worth of furniture merchandise in March 2023 and after several delays, just been advised it will be November. Pretty much the same story–they take your money, long delayed, if at all, delivery, customer service reads their standard script, no one cares. I guess I’ll have to pursue legal action to get my money back. I have zero confidence Z gallerie or it’s leadership team have the ability to deliver this furniture, ever. I too wished I had read these comments. This is highway robbery. What a joke they have turned out to be.

The worst customer service I have EVER received. I ordered a bed on 11/4/22, and after 2 delivery delays and multiple escalations, the bed was finally delivered to me on 2/14/23; however, the bed arrived damaged. I, of course, refused the delivery, which the delivery man advised me to do as well. After a week of not hearing any word from Z Gallerie regarding this situation, I had to call their customer service department and finally today, 2/20/23, I received an email from a home delivery agent by the name of Jose and these are the options he offered me, which does not include the only right option of sending me a new, undamaged bed.
Option 1: $150 Z Gallerie Gift Card or a $120 back to the method of payment if you are willing to accept the bed as is. (No, I am not willing to accept as is and do not want to GF as I do not plan to shop at Z Gallerie again – will just go to West Elm or Crate and Barrel).
Option 2: Send out a Furniture Technician to the delivery company warehouse to clean the stains so it can be delivered to you. (Ummmmm, no I do not want a bed that Z Gallerie had to clean before sending to me – no brainer)
Option 3: Refund minus a 25% restocking fee (Ummmmmm, no. Why would I pay a restocking fee when you sent me a damaged bed – again, no brainer).
When I called and explained to Jose that the options that he offered were complete BS and unacceptable (probably used harsher words) and at this point I just wanted a full refund and and his response was “You think I am going to do this just because you asked”? And refused to give me a full refund. I eventually just had to hang up on him.
I had to make numerous other calls to actually speak to someone in their escalations department, which finally has processed my full refund and hopefully I will see this in 7-10 business, like I was quoted.
Unfortunately, if you are looking to shop for higher quality furniture, skip Z Gallerie and got to West Elm or Crate and Barrel.

The worst customer service experience. I ordered a vase and it was in stock because the website had it post in green “in stock.” I ordered the vase and received an email saying it was backorder and I would recieve later Dec, which I ordered Nov. 19th smh. They have the GALL to call me 4 days BEFORE Christmas and ask if they can run my card for the vase (not for the sale price I initially ordered for) and told them them absolutely not because I already have processed for my order. The customer service representative was VERY RUDE. He asked me if I wanted to cancel and I told him no that I needed a supervisor and he Literally hung up on me. I was floored because I didn’t expect that from this establishment. This put such a bad taste in my mouth for them and want to blast them for the HORRIBLE COMMUNICTION AND NO RESOLUTION. I’m really hurt because it was a special gift and it just disheartening for this company to have people who are so rude.

i ordered items two large candelabras from the website on november 29th

i received an email dec 1st saying it would be shipped freight but no tracking number and no information.
There started my nightmare.
I called december 2nd to find out how the item will ship and through who. I was told it will be via fedex on the 8th.
The 8th came and went and no item arrived though i waited and no door tag and no call.
I called thursday 8th afternoon to inquire when is it coming and was told it will come on 10th.
well on 10th at 12:45 i get a door tag saying they came as a final delivery attempt and it is being shipped back to shipper. Now i called fedex and they have electronic scans from 8th and 9th and 10th saying business closed and no one available. But i am in a house and i literally waited all day and no one came and its also not on my ring camera either.
now i called z gallerie to get help getting my items and the girl was very helpful and we decided that fedex wasnt being forthright or honest
and she spoke with sales and confirmed on a recorded call that they would reorder the items and honor my prices from my original order and this way we would get my items soon.
BUT when i spoke to sales after being transferred he refused to honor the price and gave me more runaround.
I feel completely disrespected as a customer and will just let them ship back the items and never buy from Z gallerie again.
What a horrible customer experience. You have lost a customer for life.

I am a decorator and have made Z Gallery my go to store first. Beautiful florals,
Great dishes and contemporary furniture.
We recently moved to Florida. We drove to Tampa so I could furniture shop and we went to Z Gallery and Mae helped me. Just a great associate. She bought out a lot of items she thought I would be interested in. I spent around $1,300 dollars. Then came back and spent another $300.00 on more things she showed me. Excellent employee. Mae was polite, innovative and certainly plus sold items.

Awful, horrendous, ridiculously bad, argumentative, quick to interrupt. My client spent A THOUSAND DOLLARS on a custom coffee table (The Lucette) that took three months to receive and was a scratched up mess within less than 30 days. They weren’t even willing to give her a f$#&ing discount on it. Never never never will I step foot in there again. No wonder this company is failing and closing stores. It can’t go under soon enough.

4.16.21 I purchased a couch from Z gallerie. On 8.14.21 they came to deliver the couch. The couch that came was in dark navy. The couch I ordered was a cream color. When I called customer service to explain to them what had happened, I noticed the sales person had put in an order for my couch on line 1. in the correct color and then ordered the additional pieces in the WRONG color! Customer service gave me the run around for months. I had to request a new person to work on my issue because I wasn’t getting anywhere with a resolution or the delivery of my couch. I was finally told that my couch would be delivered before the holidays, which means it was produced and on it way,right? A week later I am told that color was no longer available and the vendor was working on finding it to produce the couch. How is this possible if the couch had a delivery ETA? So I am w/o a couch for all the holidays (with company in town). I get a push for end of Dec, then again early Jan, then end of Jan and now not til Feb. With another update that the vendor is looking for the correct color. I thought this was the issue back in Oct when you said they color was no longer available. When I asked for a refund they stated bc this was a custom item there was not a way to get a refund. But if the couch hasn’t been made yet why can’t get a refund? They also don’t compensate due to delayed delivery. Late deliver is besides the point, I want my couch and someone made a HUGE mistake. I will never buy from Z Gallerie again. In the past I purchased bedroom sets, as well as a previous couch. The customer service is horrible and their business manner is below par. For a high end furniture place you need to do a better job of customer service and reliability. $2900 and 9mths in and still no couch. Never again. I highly encourage buyers to go elsewhere.

This is the worst company that I have ever dealt with. The merchandise I purchased damaged upon receipt. I order this vase in September and now I am being told i I will not receive a replacement until early December. I requested cooperates number and was e mailed a invalid number. Customer service is horrible. I will never purchase anything from z Gallerie again.

Worst company to purchase any items I purchased a brand new bedroom set in November 2020 received it into March 2021. And then four months later the mirrors crack on the nightstands through the inside where the handles are. Contact customer service to tell me that the warranty is only for seven days and there’s nothing they could do so take a hike. Wow for what i pay $$$$. Definitely will never purchase anything from this company I will make my reviews and make sure that everyone knows that purchasing from this company you’re going to get scam with items that are actually returns or defective.

The sofa I purchased from them had a latent defect – a nail that was embedded in the frame near the bottom of the sofa. I get off the sofa today and now I have a 5 inch bloody cut on my leg. CS told me too bad, so sad, go find a technician to fix it bc I’m outside returns/refunds period. As if I was looking to get injured by my sofa!!! The entire incident is documented on my nest cam recording. Yet they don’t care to do anything to compensate me for my injuries or to handle the defective sofa that could have seriously injured my toddler. I am a loyal customer and won’t ever be buying again. This is just disturbing and awful.

I wish I had read these comments before ordering online. Nothing but lies and platitudes from everyone at customer service, including Victor Manuel ( a “supervisor”)-they do not respond to emails, they do not call back and are always “in meetings”-I consider this transaction “theft” as my item hasn’t even shipped and I am told that they need to speak to their “accounting” to get a refund approved. Such bogus business practices.

It is impossible to cancel or revise an order once it is issued to the warehouse.
The order has not shipped and customer service keep telling me the warehouse would respond within 1-2 days, every time I call. The last customer rep told me I could not speak with a manager and there is no corporate phone number to place a complaint. Everything is on backorder and it take 2-4 weeks just to get pillows shipped.

I am still waiting for my replacement order that has been paid for since April. They sent me my package to an address that I lived at 8 years ago and when I finally tracked it down, it was broken into a thousand pieces. I was supposed to get the replacement order and got a ticket number. Three weeks after that, I finally got in touch with someone who gave me a false tracking number and said that he was expediting my order. That was weeks ago and I am still unable to track this package. Someone needs to contact me immediately. I have been patient enough.

I ordered a piece of art and 3 weeks later got a notification it was shipped. Could not track it so I called customer service to wait for 45 minutes. Finally, after speaking with them they informed me they could not track it and do not know what happened to it. So I had to call back a week later because I was told they would have to track it. Well after another 45-50 minute wait they no longer have the item in stock. Ok fine. I requested a refund back. I was told it would be done within 7 days. We are going on day 15 and after another 50 minute wait time to speak to someone they still could not give me a reason why this hasn’t been done. They would have to further research this again! Well, at this point I call the corporate number and no one answers nor does any message come on regarding their hours. At this point, this is considered theft as I have no merchandise and no refund. I really thought they were a above average retailer but absolutely not.

Have tried calling customer service no one picks up and tracking on my item does not work. This is very unprofessional and I will never order from them again. Customer service line doesn’t even acknowledge a hold time or anything it’s absolutely horrible. As much as their merchandise cost, customer should be top notch.

Z Gallerie advertises ;the Knox Console Table again and again (also reducing the price on their web site) only to order it and find out it is discontinued. I have ordered these items only to get an email that the item is discontinued and not in stock. The customer service along with supervisors and also corporate people give a billion reasons why they cannot get me the items. To this day the funiture is still being advertized and customer service tell me that there are similar items and they are only bringing me back to there web site to order something else. Its all a scam. It is no wonder they are going bankrupt.

I ordered a piece of art and I keep contacting customer service no one is picking up. I buy a lot from z Gallerie and the fact they aren’t picking up this will be my last purchase

Ordered Christmas gift for my client. Items was in stock when I have placed my order otherwise I would got it from the local store. They took money on December 17, 2019….on the web site stating in was shipped on 20. Well, no tracking ID listed on the site. Called FedEx, they have no records of receiving any package from Zgallerie . I gave this my name, client name, address, merchant info- NO RECORD! Zgallerie has no real tracking number under my order.
Every second day, before go to work I have tried to call their numbers, even corporate. After a while on the hold, robot offers you an option to “call you back”. Nobody calls you back, no one answers on the phone ever!!!!!!Like after a while they basically disconnect me. I have sent email- nothing.
They took my money and no way to cancel, talk to anyone….it is not poor customer service, it is NO service at all! I believe they going out of business? FRAUD! Wonder how many other people got robbed ? Is it time to “investigate”

Wow. I guess I should have read these reviews before ordering. How disappointing. I’ve been a huge fan of Zgallerie for many years. I have all kinds of items from their Chicago store in my home. I didn’t even think to check reviews when ordering…. I really wish I had.

I ordered a piece of furniture on September 3rd, I was told it would be delivered in 13 to 15 weeks. I chose to order it at that time as I knew I would be able to accept delivery.

I called Z Gallerie on December 5th to find the status of delivery. I was told at that time the delivery team would be contacted and I would receive an email by the following day with delivery specifics. That email never arrived.

I then called back on December 9th. I was on hold for 31 minutes and 40 seconds. I was told that I would receive delivery of the piece in 3 weeks. I advised the customer service representative that was not acceptable. I’m out of the country at that time and let her know I was very dissatisfied with the customer service I was receiving. I asked for a manager to call me and was assured one would call me within 48 hours. No phone call was ever received.

I called back today, December 18th and was on hold for 43 minutes and 45 seconds before I chose to have someone call me back. At that time, I was told the delivery team would be contacted again and that I would have an email by tomorrow letting me know what date the piece of furniture would arrive. When I received the email, all it said is that I will “receive furniture in next days”? What does that even mean?

To be honest, I would like to cancel my order. The customer service I have received from Z Gallerie has been nothing short of awful. Completely unacceptable. Please advise.

We ordered two sofas for $3,000 on Sept 2nd and now its Dec 21; worst service I have ever seen. All their people say is to talk with the shipping company….it’s their job to talk to the shipping company and confirm a good date. We were promised in November and it is Dec 21st. I will never buy anything again from Z Gallery. Joseph Zelden and Carole Malfatti own ZGallerie and they both shoulf be ashamed for their disregard for people…order number..0903944YCIE

I am pissed beyond belief. I placed an order on october 13th that was suppose to ship in 1-2 weeks and i still havent received it (nov 13th) ive called twice. First they say early to mid November and now its early to mid December!!!!! This is absolutely ridiculous. It should of said OUT OF STOCK until it is available!!!!!!

On November 5, 2019, I encountered some of the most horrific issues regarding customer service that I have ever experienced.  These are just the highlights:

1. I left my name & number on automated system, but was never called back.
2. I was not contacted regarding backordered items on my $800 order.  Five items on my order were “In Stock” when ordered, but were subsequently changed to backordered.  When I had not heard a word from Zgallerie regarding my backordered items after 5 weeks, I called and was told that 4 items were ready to be shipped, but one item was still on backorder.  All items were being held until the backordered item was received, which potentially could be 3 months!  A simple email informing me of the status of my order would have given me the option to cancel the backordered item so that I could receive my other items.
3. The professionalism of Zgallerie’s customer service agents is severely lacking.  One agent actually hung up on me. Another agent was rude, disrespectful, and refused to let me speak with a supervisor.  The issue appeared to become personal to this agent. 
4. Nothing about my encounter was handled professionally until I spoke with OSCAR, the supervisor!  He immediately arranged for my items to be shipped quickly, in time for an event.
5. Kudos to Oscar!  If I were you, Zgallerie, I would give him a raise!  Maybe even a bonus!  Hang onto him!

It is my sincere hope that there is a way for you to find out who the agents were that I spoke with on Tuesday, November 5, 2019.  As a business owner myself, I know that the actions such as your employees displayed would not be tolerated in my practice.  These agents are the point of contact between your business and your customers.  They are a reflection of your integrity and the value you place on your customers.  This may not be a concern for you since I read you are going out of business anyway. I must say I am not at all surprised given my experience. Customer service is everything! I regret to say that because of my experience, I will never visit your website again, nor will I ever order from your company.

After several holding phone calls, emails…again today, I have yet to get a response other than something I already knew, and that was my order was shipped. I am very disappointed in the lack of service and the disregard for important matters that seem to be ignored since they are going out of business anyway. That shouldn’t matter when you still have customers who are spending their money. I will be back with results of the final outcome, if any!

Here is my SAGA with Zgallerie … needless to say their customer service is Horrible

I have been talking to the customer service department for over a month now and still everything is messed up.
I had Ordered 12 Olympia Double Old Fashion SILVER and 12 Olympia Highball Glasses SILVER
1-So far I have received 7 Double Old fashion in Silver but one was broken. Talked to customer service and he said that they would ship 6 new ones the next day … that was 4 weeks ago
2- I picked up 10 Highball glasses from your Mesa store in Silver
3- Today I received 2 Double old fashion glasses in GOLD … not SILVER
So right now I need 2 Highball glasses in SILVER and 6 Double Old fashion glasses in SILVER

1- I need for you to submit a return label for the 2 Double Old Fashion Glasses I received today in GOLD
2- I need 6 Double Old Fashion Glasses in SILVER
3- I need 2 Highball Glasses in SILVER

Now as to what I have been billed for:
January 31, 2019 $116.40
January 31, 2019 $23.28
January 11, 2019 $105.71
January 15, 2019 136.92
Total Payments = $382.31

The Highball glasses are $10.95 ea. X 12 = $131.40
The Double Old Fashion Glasses are $9.95 ea. X 12 = $119.40
So my total bill should have been $250.08 Plus tax

Thus if you subtract the Payments I have overpaid by $132.23 and still don’t have all of the items ordered
Needless to say that’s if I had all of the product that I DO NOT

I have talked to Customer serve many times only to get bogus claims on shipping dated, availability etc.
I have requested callbacks from Customer service that I did not get
And now I am missing product as well as having ben charged too much as well as now getting the wrong product … again that I need a return PREPAID shipping label to return these.

Needless to say I need to get this resolved
1- An immediate credit of $132.23 for the overpayment
2- Shipping date for the 2 Highball and 6 Double old fashion glasses
3- Return label for the 2 gold glasses

Ordered via website over a month ago and still haven’t received my items. Ive sent the customer service team several emails with zero response. I will never buy via online again. The order was guaranteed within 2 weeks.

Purchase items from Annapolis store; was promise items on specific date- items were never delivered. A month later: still haven’t received items. Called the store (Annapolis, MD) and spoke to the salesperson (Anthony Goldscon) who got offended, disrespectful and outright unprofessional- when I challenged his “reason” why I had not received my items. This salesperson’s attitude was so outrageous- I had to hang up in order to stop our exchange. I will never shop at the Annapolis, MD store as long as that particular employee is employed there. He was threatening and scary. Items have been scheduled to be shipped to my house instead of pickup due to not feeling safe. Horrible experience- worse experience ever.

Ordered a rug from the website and was sent the wrong one. I first contacted my local store and was told by the employee he would have someone reach out to me within 24 hours on how to proceed as apparently store sales and online sales are totally separate. Never a word from anyone! When I contacted customer service, I was made to feel I was the one in the wrong and was rudely told I had to take pics of the wrong rug to prove I was not lying so that the correct rug could be shipped. WHAT? I called later to speak to a supervisor and was told they were unavailable, but that someone would return the call the same day, Needless to say, no response. I continued to call until I spike with Sharon, the head of customer service. Not once did she apologize for the error on their part…not once! And she’s the head of customer service??? 20+ years of purchasing from this company, but never again! They did not and do not care. Unprofessional and apathetic staff from word go.