John Wayne Carlson
Vice President of Development
Senior Director of Marketing
There is a terrible flaw in the flow of self service in having some of the sauces (hot fudge, salted caramel that is extremely hard to pump and slower than molasses in January, etc) AFTER the register.
This makes ZERO sense when the syrups need to be in the cup and weighed before the purchase.
This causes a disruption in the business flow and has the potential to cause violence from between customers.
I am a regular customer who recently experienced a verbal attack based on this unnecessary flaw in the counter design.
This needs to be immediately addressed before someone gets hurt while trying to enjoy what should otherwise be a pleasant experience.
I did attempt to call the corporate office to no avail and then s/w the local manager who stated this issue has been brought up by others in the past, but the design is still in place.
I also asked about cameras because a recording of this incident is proof that the counter design could result in violence.
Wondering if a personal video of the attack going viral, which would result in negative publicity is desirable versus common sense in correcting an obvious flaw in the design of this self service concept.
I anticipate an intelligent response in this matter and thank you for your prompt consideration.
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