Where is Wyndham Corporate office Headquarters

Wyndham Headquarters Address and Contact

Wyndham Headquarters Location & Directions

Wyndham Headquarters Executive Team



Michael D. Brown

President and Chief Executive Officer

Noah Brodsky

Chief Brand Officer

Mary Lynn Clark

Wyndham Vacation Rentals (President)

Brad Dettmer

Chief Information Officer

Gordon Gurnik

RCI Exchanges (President)

Mike Hug

Executive Vice President & Chief Financial Officer

Kimberly Marshall

Chief Human Resources Officer

Jeff Myers

Wyndham Vacation Clubs (Chief Sales and Marketing Officer)

Geoff Richards

Wyndham Vacation Clubs (Chief Operating Officer)

Barry Robinson

Wyndham Vacation Clubs (President and Managing Director, International Operations)

Jim Savina

Executive Vice President 
General Counsel and Corporate Secretary

About Wyndham, History and Headquarters Information

Formerly called Wyndham Worldwide Corporation, Wyndham Destinations is headquartered in Orlando, Florida. In 2018, Wyndham Worldwide was renamed to Wyndham Destinations.

Wyndham Worldwide is an American company that provides a wide range of hospitality products and services via world-renowned brands. It is basically made up of three hospitality business units: Wyndham Hotel Group, Wyndham Vacation Ownership, and Wyndham Destination Network. It owns and manages several hotel brands worldwide. It owns and handles over 110,000 vacation properties across the globe in more than 100 countries.

Wyndham Headquarters Photos

  • Shawn says:

    I was scammed by the Baymont hotel in Wichita Falls Texas manager Clerk bellhop and maintenance man for $75 they took my money and forced me off the property

  • Kim Lori-Dee Sutker says:

    My payments over 20 yrs r not credited to my account an I sent in the cks they cashed still no credit applied to my account???
    This place has been ripping me off for the pst 10 yrs

  • Kim Dunk says:

    Booked on line for la Quinta in Pleasant Prairie Wisconsin on 6/22/23. Received a confirmation email with the price including tax for $180.00. I get to the hotel and was charged $271.00. They will not honor the email confirmation. Manager refunded $60 but still owes me $30.80 per room( I booked two rooms). Filed a complaint and they told me 3-5 days for a response. It’s been 9 days and no one will call or email back. Tried corporate office and can’t get through. Horrible customer relations. I will never stay at a Wyndham again.

  • Cindy Metrick says:

    I have never been more disappointed in any other hotel as I am with where I am currently at!!!

  • Kristina Flamer says:

    La Quinta Inn & Suites by Wyndham Philadelphia Airport

    Dangers of roach infestations:

    Roaches can trigger or exacerbate allergies and asthma symptoms in individuals who are sensitive to their droppings, shed skins, and saliva.

    They can contaminate food and food preparation surfaces with their feces, saliva, and body parts, potentially leading to foodborne illnesses such as salmonella and E. coli.

    Roaches are known to carry and spread various pathogens, including bacteria, viruses, and parasites, which can cause diseases like dysentery, typhoid fever, and gastroenteritis.

    The presence of roaches can contribute to poor indoor air quality, as their droppings and shed skins can become airborne, leading to respiratory issues.

    Roach infestations can cause stress, anxiety, and sleep disturbances in individuals living or staying in infested environments.

    The allergens present in roach debris can cause skin rashes and eczema in some people.

    Roaches can trigger allergic reactions, including itching, sneezing, nasal congestion, and watery eyes.

    In extreme cases, roaches crawling on a person during sleep can cause bites or wounds that may lead to secondary infections.

    Children, the elderly, and individuals with weakened immune systems are particularly vulnerable to the health risks posed by roach infestations.

  • Kristina Flamer says:

    I hope this message finds you well. I recently stayed at the La Quinta Inn & Suites by Wyndham Philadelphia Airport from 6/9/2023 to 6/10/2023 and I would like to discuss the situation regarding my reservation. Unfortunately, due to giant cockroach in the room, I was unable to stay for the full two days as originally planned. Roaches and bedbugs can get into clothes and luggage, so I chose not to stay.

    I was in town for a funeral. After checking in late at night, I had to leave the hotel immediately in the morning to attend the funeral service.

    Upon my departure, the front desk staff informed me that I should reach out to you, the manager, to discuss the situation further. They came into the room to help me collect my items before I left. They mentioned that the condition of the room would be relevant to this matter. Consequently, I called the hotel to initiate the conversation, and I was asked to provide a picture of the cockroach.

    I did not take any pictures of the roach before leaving-I was heading for the funeral in Wilmington, Delaware. This was around 7:00 am. I understand that visual evidence of cockroaches would be helpful for The room was left in a tidy and respectful condition. I made sure to gather my belongings and left.

    Considering the circumstances surrounding my stay and the fact that I did not utilize the room beyond a brief overnight stay, I kindly request your understanding and cooperation in providing a refund. It would be greatly appreciated given the difficult circumstances.

    Thank you for your attention to this matter. I hope we can reach a mutually satisfactory resolution. Your understanding and empathy during this challenging time would be greatly appreciated.

    I have left messages on the managers voicemail since 6/10/2023 and have not received a response. I have stayed at Wyndham’s has always been my go to hotel. They have never had cockroaches or bugs.

    Your hotel has cockroaches, roaches, and bedbugs and is putting.

    Yours sincerely,
    Kristina Flamer

    Reservation details: Itinerary # 72577976637481

    Nights stayed: 6/09/2023 and 6/10/2023
    Nights paid for: 6/09/2023

    Extra Deposit- $200 has not been returned

    Total amount paid 6/9/2023 to 6/11/2023: $264.87

    Kristina Flamer

  • Danny Hillgartner says:

    Terrible stay at the Baymont by Wyndham Dayton North. Tried to get in touch with GM but no luck. I’m told she doesn’t exist
    Danny Hillgartner

    Corinne Stigar
    General Manager

  • Jennifer Robles says:

    On 12/14/2022 I requested new linens for my room.The next morning while getting ready for work I had 5 welts. When arriving to the room after work on 12-15-22, I found 3 bed bugs. I took a picture and immediately went to the front desk and spoke to the attendant. She told us she would take care of our room for the night and moved us. I had already paid for a week, 12-15 to 12-21. By them giving me that day it should have extended to 12-22-23. I was not rude as I know this is a hotel and things like this do happen. I took all of my clothes to the local laundromat a washed everything. I didn’t ask for compensation as it was already stressful enough.
    On the night of 12-21-22 at 11:40 PM I got a knock on my door saying I hadn’t paid for that night and I needed to leave immediately or be escorted out and she walked away. I called down to the front desk immediately to fix the issue. I was told then that it was noted that I didn’t pay for the room. I explained how I was given a day when they moved my room and had already paid online for the next day so I had to up to date. The front desk then called me back at 12:33AM saying they couln’t get ahold of a manager and I had 1 hour to leave or be escorted. I offered to just pay for the night and clear it up in the morning. I was then told I could NOT do that. After trying to figure out how this happened and what to do, my daughter called and tried to pay for my room and they said no. It came down to my daughter driving a hour to my room and paying for it in her name because they stated I was not allowed to stay but could come back at 3pm to check in for my next visit I already paid for, extended.
    From what I gathered I believe the confusion came from moving rooms and the night not being added. The part that made me completely livid was if I was to be out by 11am on the 21st why did no one knock on my door or call my phone number on file BEFORE 11:40PM and who in there right mind threatens to call the police at 3AM to have them thrown out all over a missed night, won’t allow them to just pay yet will allow someone else to use their name for you to stay all while knowing I’ve been staying here for 20 days on a work travel and extending each time I find out I have to stay longer. Never missed a day or payment and a snow storm is currently in effect for up to 17″.
    I understand that the day people should have addressed this DURING THE DAY, but to be woken up at such a later hour and told to leave is ridiculous no matter what the situation as long as it wasn’t harming someone.

  • Kelly says:

    Lagunitas inn of milliageville game has very rude lead housekeeper she talk to her employee very rude

  • Marisa Dalla Valle says:

    A crisis can bring the best and the worst out of people and how your hotel employees are an example of the worst, rude with no empathy with a cat 4 hurricane barreling down on us.

    The personal complaints I have about the room (no fridge when I asked specifically for one for meds, broken microwave, no hot water, and the AC in pieces and full of dust) pale in comparison to the way customers standing over three hours in line were treated, many seniors with walkers, no chairs to sit and only one receptionist. Only when it was almost my turn did a second person come to help with the registration. One woman was sent away because she only had cash, she had a reservation and was told over the phone she could pay in cash. I still feel terrible that I didn’t put her room on my card but she ran out running, crying, and disappeared.

    One man who was sent away because he was informed that your “pet friendly hotel” was only meant for dogs, and to keep his cat in the car during the hurricane. He refused and was sent away. Please replace your “Pet friendly” to “Dogs only”.

    Every time I tried to speak with someone at reception the response was “It’s not my problem”. I realized later it was because they knew that corporate didn’t care. It was the worst three nights in a hotel in my long life, over four continents.

    The only good thing to come out of it was the hurricane swept away the filth and stink from the outdoor stairways.

  • Wylie says:

    Days Inn in Bellingham is beyond the worst accommodation I’ve ever used. Weed and cigarette smoke shafted down the hall, breakfast was pathetic, emergency exit door would not open but was told to push harder, freezer desperately needed defrosting, no stopper in sink, desk staff was most often missing, pool was slimy greenish but not open, and on and on and on. Photos available. Reservation made through Priceline. Don’t stay here. Don’t believe pictures advertising this place

  • Cipriano Tristan says:

    Is there a fee to be a member of Wyndham resort?

  • Daveesha Baskerville says:


  • Robin Brown-Pellot says:

    My husband and I purchased a Club Wyndham, Margaritaville timeshare in Puerto Rico in May – 2021 which included a promotion of 105,000 Wyndham rewards points with our purchase. It’s been well over a year now and after countless calls made and sometimes hours spent on hold with no resolve, we still haven’t received our reward points yet. It always ends the same way…You call. You wait to get dispatched to someone only to get passed off to several other different people. Then you finally talk to someone about the matter only to have them request that you give them more time to get the problem solved but they never do. What’s more insulting is the fact that they CONSTANTLY call trying to get us to buy additional Purchase Points especially since they never honored giving us our promotional rewards points as promised. In fact, we actually intended on purchasing additional points for future family vacations but due to such inconsiderate, dismissive treatment we are no longer interested. As it currently stands, we are definitely dissatisfied customers and do not feel valued. We really expected sooo much more from Wyndham. 😞😞😞!!!

  • Sue jones says:

    I recently stayed at the days inn in Montana and the manager was extremely rude. They said they were following Covid guidelines, but some of the employees were not wearing masks. They have false advertisement on their personal website saying you would get a breakfast when in fact, they gave you a brown paper bag with items a person cannot eat since they all contained tree nuts. The hotel manager had the gall to say I was lying about what the receptionist said when we checked in even when I had a witness to what was said. The beds were not comfortable and the pillows were not standard size. I stayed here because of the free breakfast, but had to go buy my own. I will never stay at a Wyndham motel again.

  • CHIVAS Suber says:

    I recently Stayed at your Wyndham Wingate Property at 333 Rainbow Blvd in Niagara, Falls Ny In Room 305 and On June 1 2022 Approximately at 2:34 pm I came back to my room and it was Ramstacked and Some of my things were Missing I reported to the front desk. I did file a report but keep getting a run around. And When I did speak to the GM he brush me off and Sent me on my way. I paid y’all for a Service and y’all failed to provide and the thief kept her Job . So I’m reporting for Justice and to try to make sure it doesn’t happens Again

  • Kimberley martini says:

    I stayed in la Quinta largo Clearwater for my daughters graduation as I was loading our stuff my toe caught the door saddle and literally ripped my toenail up off toe and sliced into toe there was blood all over. The manager didn’t help staff didn’t care I ended up in emergency clinic where they had to remove my nail the only concern was when I was checking out.this was 2018 since I’ve had ingrown ugly nail removed i cannot wear enclosed shoes without pain and markings podiatrist says looks as if I got permant nerve damage it’s now 2022 Wyndham used COVID to address I went back to hotel they never fixed the defect metal saddle plate and my blood is still on that plate they don’t care never tried to compensate me at all anyone else with problem I’m going to class action then incompetence of all I’ve had pictures I sent during the whole episode I never there was so much blood in a toe I flooded the front desk area floor looked like a murder scene. No lie

  • Donna Reed says:

    I spent the past week at one of you hotels. Okeechobee has literally stolen $380 from me after i already paid the $337 upon checkin. I was also accused of having a pet in room which i disnt have. A lie to scam more $$! I want to speak to anyone who will listen to this story! And rectify it! Drained my acct. Incredinly rude staff and room wasnt worth.. NEVER have i been so irate. Destroyed what was a relaxing week! I had $2.48 left in my acct to drive back to Pennsylvania. Please call 724-417-0075. I will not be silent about this. (Front desk, amber and housekeeper Katrina we r e so sweet. Only 2 members of staff NOT included in complaint.) General Mgr Carla and whitney were beyond rude with me.

  • CT Rezner, PhD, SPHR, CSM says:

    I called to check on reward points since the the number has not changed since April 9 and I have paid thousands on my Barclays card since then. Today is April 23 obviously about 2 weeks since April 9. I want to know where I stand. Is Barclays slow in reporting? What is going on? I call rewards and get a Service Rep I can’t understand. I have a hearing disability and wear a hearing aid. The accent is not compatible with my disability and ask for someone with out an accent and get sent back into the automated system eventually ending up with another person who I can’t hear. So I ask for a supervisor and get disconnected. Customer service is the name of the game and you people are failing.

    • Bonnie M Koger says:

      In Ohio at the Fairborn Dayton location Wingate by Wyndham the manager his name is parminder well his son I believe works the front desk and for some reason I didn’t get a receipt and I always stay there and I called and complained because he woke me up at 7:00 a.m. and told me I needed to leave before the manager got there and not to ask questions about my deposit when I get it back I got it back an envelope with no receipt so I called and complained about being woke up at 7:00 a.m. instead of checking out at 11:00 a.m. like everyone else and guess what I called and tried to book a room again 2 months later and all the sudden I got put on the do not rent list you know why because his son was embezzling money I had to send pictures send proof I was there I had two visitors so now I think we’re going to have to call an attorney because now I am being discriminated against and I am being targeted to cover their butt for embezzling and putting money in their pocket because there’s no record of me being there except for all the pictures I took inside their rooms at our time and date stamped my name is Bonnie Koger I really need to speak to somebody and we can settle out of this or I can go pay an attorney but they did admit to knowing I stayed there when I talked to them today but they lied Friday and said there was no rooms at all available but reservations reserved me a room and I canceled it because of how I was being treated and lied to now I’m on the do not rent list for what for catching you guys and kicking me out at 7:00 a.m. so the manager didn’t know I was in the jacuzzi suite as I always stay in now you guys tell me this isn’t right wow I am CEO of a company myself I deal with US customs everyday and this is what I see about my name today never in my life have I been banned from anywhere

  • Jacqueline VanHorn says:

    I use to love the Wyndhams Rewards Program and it is really heartbreaking that I have to leave this sort of comment. The problem is I am a diamond elite member mostly because I live in a hotel. In the past a year or 2 ago the program was great the customer service was very helpful. Not so much these days. I am had missing points, I never get a room upgrade, I have never gotten a welcome gift of choice, I do not get all the earning perks I am supposed to get nightly, and they seem to be making the rules as they go. I am currently at Super 8 in Longview Tx by i20 and I been in this same room for a month and I was about to pay 2 weeks but i asked for a new room and he asked me why and I told him I need a fresh room this one seems a lil stale I just need perhaps a breath of fresh air per say and he claims he doesn’t have any vacancies and I know he does. Whom ever is over the customer service part of the program it has changed and in an unrespectable way. Any time I have a request or try to use my points to get my go free or go fast it’s like pulling teeth. I haven’t decided what my final choice is going to be yet still debating it, thinking about changing hotels and rewards programs. That’s not what i want to do but i won’t keep giving my hard earned money to people who are not truthful and at the same time decietful.

  • Julie says:

    On January 29 we checked into the by Wyndham Ottawa Airport 366 Hunt Club Rd, Ottawa, ON K1V 1C1 because we were flying out on January 30/22, we had booked our shuttle bus that was offered from the this Hotel and was to be picked up @ 6:30 am, the van was parked out front with back doors open, side doors open, -20 out side and van not running and he didn’t help with our luggage and never spoke to us the whole ride. We had how to get a pickup when returned from our vacation. When we returned and picked up our luggage Julie Flaro called to get a pickup, unfortunately the airport made a mistake and made a few people go into another room for a Covid test so my husband went out to meet the Shuttle bus and i followed only to get scolded because the 2 other couples were running behind, with in 1 minute they showed up and again he didn’t help us with our luggage, didn’t speak to us on the ride back to pick up our cars. When one of our friends asked who we can make a complaint to regarding his serve it was then he said to himself because he was the General Manager. He he was very argumentative, he didn’t seem to understand why we were upset, and when i pointed out that we had to load our own luggage and the van was freeing cold all he said was “that’s right”. This put a very bad taste in our mouths and if someone like that is a General Manager in one your facilities, my suggestion to you is that maybe he needs to be retained on customer service. Social media can make or break a business especially when there is Video involved. If i could give a – rating for this place i would just because of his very poor attitude and customer service.

  • Carol yoder says:

    Never stay there and leave something there, my 500 hundred iPad , brand new was left there in Tennessee south and now all I get is the run around for two weeks. What can I do????

  • Richard Klippel says:

    Dec. 15, 2021, I had a reservation at Howard Johnson Hotel in Lafayette, LA. I arrived at 3:03 PM to find the front doors locked and a note stating that I should check in at the night window. I proceeded to that location, there was no one in the office. I rang the bell three time, still no one appeared. I ended up going to the hotel next door and booked a room there. Now my original reservation was non cancellable but under the circumstance, I would like to see a credit issued, since I was not the one to break the contract. Would like a response.

  • Patrick w Daniel-----for Tanya Mitchell---Enid Oklahoma says:

    My daughter (Tanya Mitchell) booked a room for me using her credit card–When we got there I checked in to room 214–went back down stairs–and the desk clerk– said I have to move to another room–got room 220 a nd the heater would not work–she moved me to room 202—fine– got up next morning and had red spots on my torso–BED BUGS– so I paid cash and went to the breakfast bar to get a couple of sausage links–and left–I live in Whitney ,Texas—you need to spray that hotel—

    • Kimberley martini says:

      I just posted my complaint. And I’m looking to start class action on these people. The managers don’t do their job lots steal and hide stuff and they do not handle quality maintenance problems

  • Gaye M Walton says:

    I stayed one night in the Days Inn at Camp Verde, Arizonan. A month later I find on my credit card statement that I was erroneously charged a $150 fee plus tax ($169.47) for allegedly smoking in the room. I called the location and disputed this surprising charge, but the employee would not budge. I stated I have not smoked in decades and would gladly take a lie detector test to that effect.
    The employee insisted housekeeping found ashes in the room on the floor and in the bathtub. Either the room was misidentified or someone else entered after I departed. I was alone the whole 15-16 hours of my stay from o/a 1600 PM Sep 26 to 0800 AM Sep 27. I think they saw an older woman alone they could run a scam on!!
    This is charge a bold faced lie or a case of mistaken identity. I am protesting this situation through my credit card (Bank of America) and plan to post reviews far and wide. I have been a Wyndham customer for 20 years or more but am likely to shun them from now on. I am beyond furious. I do have a rewards number that has become inactive from the pandemic etc. It was 11933879F. I am following up with a letter to corporate headquarters.

    • Jacqueline VanHorn says:

      Yes Mrs. Walton unfortunately the program has lost what value it did have sadly because once upon a time it was decent and it did help give a lil incentive when having to pay such a a high cost to eat sleep and shower. Now it’s like pulling teeth to get anything you rightfully earned,then your jyped out of it, or you they tell you things that are not true and make the rules as they go to suit what they want the results to be. I am following up with corporate as well if i can find their number.

    • TTW says:

      have just experienced a TN location attempting to charge $309. for one room when their website has the same room listed at $138., the manager refused to change the charge, hung up on my daughter in law and then told her we are never allowed to stay at a Wyndham hotel again. Honestly, considering the rude treatment my daughter received and the complete refusal to adjust the outrageous charge, I’d never want to stay at one of their facilities, especially seeing all the complaints here. They finally said they were going to refund the charges, still waiting, we ended up not staying at the property after over 1.5 hours of waiting on the manager to call back, then when she did hanging up in a childish temper tantrum. I attempted to call the Corporate office but their system just disconnects when you try to take one of the options offered. I will be calling the CEo on Monday. It seems as if this is a pattern with Wyndham properties. My suggestion is beware ever staying at one of these hotels.

  • Diane Vasquez says:

    I accidentally said I “stayed” at the Days Inn Wyndham near the Civic Center. I should have said “booked” instead, as we did not stay there.

  • Diane Vasquez says:

    I am someone who NEVER writes reviews. That should tell you something. I recently stayed at the Days Inn Wyndham near the Civic Center in Roanoke, Virginia. The price of the hotel should have been the first red flag as it was $65 per night, which I knew was cheap for a hotel, but thought hotels might be cheaper in Roanoke. When I arrived, the outside of the motel was rundown and dirty. The elevator smelled like urine. As I walked to my room, there was a door open in another room and it appeared that a homeless person was laying on the bed. Other people walking around appeared to be drug addicts. I was hopeful that my room was better as a friend and I were going to stay just one night. The first room I was given was actually occupied by someone else. Then, when I was finally given another room, the beds appeared have the blankets pulled up on them in a haphazard way. I’m sure the sheets were not clean sheets. There was also a pillow on one of the beds that appeared to be someone’s personal pillow. There is no way that I was going to sleep in those beds. I would have feared that I’d get bed bugs. The floor was not vacuumed and smelled like cigarettes. There was mold around the bathtub also. Overall, the room was disgusting! I went down to the desk and told them that I wanted a refund as I would not stay in that room. I was fortunate to find another Days Inn about 9 miles away that was much better, but, of course, it was also much more expensive. But at this point, I didn’t care as I wanted a good night’s sleep. If Wyndham is going to put their name beside Days Inn, they should ensure that the hotels are quality hotels. I always thought the name Wyndham meant something. I was extremely disappointed. When I checked my bank account, I saw that the $65 was refunded, HOWEVER, I was charged TWICE!!! When I tried to call back the hotel, noone picked up at the front desk. I called two times and still no answer. Wyndham Corporate, you must do something about this situation!

    • Kimberley martini says:

      Read my complaint. I’ve notified Corp too bigger issue and they don’t handle a thing lawsuit is only answer

  • Monica Mei says:

    Unbelievable..False advertising ..Filthy, disgusting, mold, rust, gashes in the wall, carpet not cleaned. Wyndham hotel needs the Heath department to take over!

  • Lynn says:

    Second comment on the Motel Super 8 in Aurora, Il. The carpet was filthy. In mentioning it to the night manager he said they clean the carpet once a year?! Really, with all of the foot traffic it should be every other month or when it needs it.

    I have stayed there many times and reconsidering staying there in the future because of the handicapped door issue, the cleanest of the rooms and lack of the evacuation plans on the back of the room door which has already been reported to the Aurora Fire Marshall. Someone should look in to your properties and keep them accountable

  • Lynn says:

    Your Super 8 Motel in Aurora, Illinois is not in compliance with ADA laws for entering your facility. There is no handicapped button to push and the doors do not open automatically. There are two sets of doors before you get into the lobby. People in wheelchairs, walkers, crutches, etc cannot enter the Motel.

    I have mentioned it to the management several times and nothing has come of it. Please someone needs to address this or I will take it to the ADA people in Aurora. Honestly, I cannot understand how you have not taken care of this in this day and age.

  • Carson R. Jeffries says:

    On August 2 to 4, 2021 we stayed at the South Padre Island La Quinta, the hotel overall was nice, however I did get severely bitten by flees.

  • Rick Parkinson says:

    The reservation was for a handicapped room for 3 nights at the Wyndham La Quinta in Magnolia, TX. When checked in given a room on the 4th floor and not handicap equipped. Room was small and difficult to get around in. The facility was stated to have an open swimming pool however on arrival was advised pool was closed. Desk management at the facility were non responsive and negative for any resolution. Calling Customer Service was worthless and no better than the desk at the facility. Additionally, this reservation was charged on the credit card prior to arrival and the stay. This reservation was made using the 800 number and the response from any of the representatives was that it was an online reservation, which I don’t agree if you place the reservation by calling it is not online. Wyndham has lost me as a customer.

  • mf marsh says:

    they must all be filthy – albany Ga. laquinta was dirty ,noisy, wet carpet from air conditioner ; they did give a bottle of spray cleaner for the very nasty tub – can you imagine – paying alot [for me ] and being told clean it yourself – – heard many others complaining at the front desk – oh yes – the phones were out so you had to go to the desk to bitch – same complaint i saw from july !! much much more but for a one nighter

  • Belinda Mason says:

    Six of us stayed in the Abbotsford Ramada by Whyndham for 4 days. The towels, shower curtain, bed sheets, curtains (as well as no screen to one of the windows) were disgustingly filthy. Mold from under the air conditioning unit in plain sight. The coffee pot had dirty filter & used coffee grinds from last checking. When complaining to front desk we were told the were the best rooms they had to offer. Breakfast is offered on the website which was a brown paper grab bag full of unhealthy sugary back to ‘school’ treats??
    As a previous worker of the Ramada Inn chain in Ontario I find this outright appalling & dWe will never stay at another Ramada on any of our ventures or recommend them to anyone. Pictures of all the filth & mildew can be sent if needed.

  • Brigitte says:

    We stayed at your facility for 6 nights, and what a filthy place. It advertises breakfast, but nothing. Everyday I had to ask for cups and coffee. The carpet in the room was soooo dirty, that you did not dare walk on it without shoes. Very unfriendly reception. Will never stay at that place again. Utah, Lehi

  • Dawn Luera says:

    Here is our reservation information for the complaint submitted a few minutes ago

    Confirm 3020237318
    Howard Johnson by Wyndham Chattanooga lookout mountain
    3109 parker lane
    Chattanooga, tn
    Booked under Dawn Luera
    August 16-17
    Room 120

  • Dawn Luera says:

    Mr. Michael D. brown
    We had a reservation at the lookout mountain howard johnson hotel. Upon arrival the room was filthy, and roach infested, no phone, no clock, micro broken, bifold broken, bathroom filthy and other bugs crawling in the room.

    Needless to say, we never sat down, let alone sleep in the roach infested pig sty. We left and slept in our vehicle. Mind you we are In our 70s. How little regard for your guests. Your wyndham brand has certainly taken a major nose dive over the years and we will never use your brand again. Receiving an email thanking us for taking the time to let them know and hoping to see us again was a slap in the face. I provided videos and pictures of the roaches and that is all they offered is a thank you for letting them know? Appalling. All I want is our money back in the amount of $56.80. Which we rightfully deserve. Please refund our money immediately

    Dawn Luera
    2330 Naples Trace Circle #4
    Naples Florida 34109

  • Viviana smith says:

    I’ve been staying here in super 8 for the last 4 and 1/2 months when I say this hotel it’s very disgusting the housekeeper does not clean up rooms at all they don’t use chemicals and it’s disgusting they don’t vacuum under the beds sweep behind the dresser and they should be ashamed of renting rooms to people I just seen a rat sitting on top of my dresser eating my bread and when I told the front desk about it they’re going to look at me telling me the maintenance man is not here to do anything about it and there was no point of me moving to another room when the rats can come through walls or holes that’s in the ground that is some ridiculous horrible crap they try to tell you what type of company you can have around you I feel as though is as long someone is paying so much money a week just to stay here shouldn’t matter what kind of company you can have in your room that is ridiculous they have roaches really bad this is a nasty disgusting hotel I’ve ever in my life stayed at the hotels are so raggedy and nasty looking and they should and truly should be ashamed of themselves for renting out rooms to anyone if you ask me they really need to shut this one down 1255 Hypoluxo Road Lantana Florida 33426 I am so disgusted I rather go to another motel or another hotel that’s much cleaner and that has respect for their clients that is running a room I don’t even want to be here and I don’t want my kids staying here and this nasty disgusting filthy rooms super 8 is not the place for anyone to be staying at and it is tear these damn rooms down knock it down and don’t even start over my children was very terrified of that rat sitting up on my dresser eating my bread eating my children’s food they’re snacks it’s just crazy it really is just crazy

  • Carrie Morris says:

    Yall are a bunch of lies and scams .
    I want outta this contract .

    It is not worth what we are paying.

    I have a child with autism thats more important then dealing with your lies and scams.

  • Judith Stone says:

    These hotel are not for families. DO NoT take your kids here! We booked and walked out within minutes. There were strange men walking in and out of the building. Dirty floors as soon as you walk in, blood stained beds and walls. The most disgusting hotel I have ever seen. This place looked like an addict facility. A family almost booked and left after noticing the danger. They also mentioned they had to leave another Wyndham for drug deals happening right before their eyes. Again DO NOT BRING your Kids here!!! Lakeland Fl!!!!

  • Tomi says:

    I was an employee and was treated horribly, was wrongfully fired, denied a workman’s comp and my last check is STILL being withheld. If someone who is helpful could please email me @

    As soon as possible, that would be great. So far little to no one from Wyndham has been helpful. Hoping someone can be.

  • Pam Bonnell says:

    I have been an owner for a long time and this April I feel like we got taken!!! We agreed on things and thought we had everything paid and figured out, BUT nope we are getting bills left and right and was even turned over to collection so I need someone to contact me ASAP!!! Also my contact person was asked to resign because of exhusband issues and now I do not have anyone to contact for help!

  • Warren M Jentis says:

    Somebody from corporate needs to call me you’re not honoring your legal agreement with me for criminal fraud my name is Warren jentis 201-572-7958 if I don’t hear back from somebody by Monday morning I’ll be at your corporate headquarters in New Jersey yes I’ll be flying in from Florida just to deal with this just so you understand how serious I am I have 6 years to prosecute your company for criminal fraud and embezzlement and that’s from December 11th of 2017 so I still have more time if you’re not going to honor the agreement I can contact the Pasco county sheriff’s department in Florida and have them continue the investigation and file criminal charges against your company I hope to hear from you soon because there’s a very simple solution to this and it won’t cost you anything just honoring your written agreement with me and keeping your word thank you for your immediate response and time and consideration in this matter
    Sincerely Warren M Jentis

    • Dale-Ross says:

      Mr Warren Jentis, I recently stayed at their hotel which my son got sick from and was in Galveston at their baymont off the sea wall. My question to you is are you a attorney or some sort of legal department cuz I’m trying to contact corporate regarding all of this and bout to hire an attorney on my because my fiancé is pregnant and she’s in the ER as we speak and my son I brought to the ER but is only getting sicker so have to bring him back and I paid out of pocket last visit. This was for Mr Jenson. So please reach out to me personally if ya don’t mind

  • Cathy says:

    I had an issue it Wyndham Oceanfront Virginia Beach spoke to one of the managers there nothing was resolved he actually called me a liar and I can’t get a call back from corporate

  • Tina says:

    I have tried to contact several department regarding issues and have had no response or call back and I have a serious problem I wanted to give wydham a chase to resolve the situation seeing that I have spent 28000 in the last year in your establishments but I am being dismissed I refuse to just fade away being ignored I am contacting an attorney for the way I have been treated and the lack of action being taken to fix this situation.

  • John Huss says:

    Had a call this evening @ 19:35 that told me I was chosen for a complimentary stay from your hotel. Man was very rude and unprofessional, you may want to follow up. Call was from ‭+1 (803) 513-8562‬, My wife and I stay often at your hotel but this is beyond respectful.

  • PHIL C says:

    How about giving people their jobs back after 3 and a half months…….Ive been laid off since march 15th…..In Garden City NY

  • Jason Martin says:

    You double charged for my stay 6/16 in Ormond Florida Super 8, overdrawing the bank account of an essential worker while working in town. I called several times, and none of your employees care to fix it.
    I have filed a price gouge during National emergency complaint with several agencies and a fraud complaint with my bank.
    I spend a lot of money with you, perhaps you would care enough to fix my overdrawn account?

    Jason Martin

    • Mike says:

      This basically just happened to me today in DENVER COLORADO @5888 BROADWAY. After booking with a card, we show up to check in &
      I paid 2 days worth of stay in cash, 3 hours later they charged my card THE FULL AMOUNT AGAIN. They Bitch at the front desk gave my woman 102$ for a refund on our 2nd night. As it stands we paid over $300 for a room that’s usually $77.

  • Jon says:

    I’m so sick of Wyndham, besides the obvious we have fought our way to cancellation that has taken 7 months. For some reason Wyndham feels the need to not honor the contract they had me along with returning all of my money back. I have been waiting for months for my check that was stated in the cancellation contract. I would give then the benefit of the doubt because of covid but apparently, they are still sending a bill to my wife for payments on a canceled contract. If only companies we’re as hasty to give hard earned money back as they were to take it.

  • Denise Feltes says:

    Due to COVID 19, we had to cancel our upcoming stay, April 6th to April 8th, at Wyndham Bentley Brook in Hancock, MA. Our issue is that 8,750 points (of the 9,750 points) for this trip have been returned to our April 17, 2017 to April 17, 2020 use year. We obviously attempted to use these points by April 17th, 2020, but COVID 19 changed our plans and now we are not able to use them. We are requesting that these 8,750 points be put toward our October 1, 2019 to September 30, 2020 use year. Please do not make us forfeit these points.

    My husband and I have been in contact with owner care specialists who may not have the ability to honor our request so we are turning to corporate.
    As of Friday, March 27, 2020, the Massachusetts Governor is instructing all travelers to self-quarantine for 14 days. https://www.wcvb.com/article/coronavirus-update-massachusetts-gov-charlie-baker-march-27-2020/31954042#
    Our trip was for 2 days. So we would have had to travel to Hancock, MA, only to be quarantined to our room and we would have had to board our 2 dogs. Not cost effective.
    We understand that we had 3 years to use these points. If you check our reservations/cancellations, you will discover that we had booked a reservation for Club Wyndham National Harbor for check-in date April 3, 2020, confirmation #RCO0012786768BR that was cancelled that involved the 8,750 points. I was working with a friend to rent this getaway from us. The couple cancelled on February 3, 2020.
    Through the 2017 to 2020 time frame, this cancellation process happened a few times but we always figured we would be able to use these points.
    Due to this unique COVID 19 situation, we are requesting a one-time waiver of Wyndham regulations. Please put 8,750 points into our contractual points.

  • Ananmious says:

    I’m an employee for Wyndham and we are booked and I’m scared bc of this coronavirius we have no lysoly are anything Jesus take the wheel

  • Jasmine Mason says:

    My husband and I have been owners for a few years now and have enjoyed it up until this point. As we know, there is a global emergency with Corona Virus and we are asked to not travel if not necessary. I have a stay booked for this upcoming weekend and attempted to cancel it and save my points to use at a later date. There was an email sent out saying that “If you wish cancel your reservations for arrivals prior to May 15, 2021, you may do so online or via phone up to 24 hours prior to your scheduled arrival. Within 72 hours of receiving your request, we will put your vacation points or credit back in your account and return your reservation transaction.”

    Now, this is where I have the problem… This email was sent out, however, this is NOT being honored. I called and held on the line for nearly 2 hours only to be told that there is absolutely nothing that could be done with my reservation due to my points having to be used by a certain time and that I would lose them no matter what. I’m not sure about others but I work hard for my money and don’t enjoy giving it away, and at this point, that’s exactly what I feel that I am doing with Wyndham.

    The representative that I spoke to was very kind in the beginning, however, as i expressed my dissatisfaction with his statement that “there was nothing that he could do” he grew rude and condescending. I requested to speak with his manager, however, he refused to allow me to speak with him and stated that a manager would be calling me that afternoon. Here is is, 3 days later and I have not received a call from anyone.

    If not handled properly, I will be seeking legal action.

  • Maria D says:

    Dear Executives,
    I have been a happy Wyndham Owner since 2008. My family and I have traveled to beautiful areas where Wyndham Resorts are located and we have been very pleased with the staff and facilities.
    I recently was diagnosed with breast cancer. I underwent a mastectomy and I am currently undergoing chemotherapy. I will not be able to travel for, at least, the next six months until I finish all the necessary treatments I need to be back on track.
    With this said, I was not able to finish using the remaining points before the end of 2019. Therefore, I called Wyndham VIP member services on 12/13/19 and spoke to Sam. He explained to me that the cut off to transfer points was the end of June and no exceptions could be made. I asked him to please speak to his supervisor and see if he or she could make an exception because of my condition. Sam reached out to his supervisor and she stated that no exceptions could be done.
    Today, 12/14/19, I decided to call again and request to speak to the supervisor myself to explain my current situation. I had Bailey, the representative, re-state the same situation Sam had explained to me yesterday. Therefore, I requested Bailey if I could speak to her supervisor today. First, Bailey stated that could take 10 minutes to speak to one. I told her I would wait. However, in less than 5 minutes, Bailey was able to speak to Hannah, a supervisor, who stated there are no exception to the rule.
    I asked Bailey if I could talk to Hannah, supervisor; however, Bailey stated that all supervisors are very busy to take my call and I will have to call Sunday 12/15/19 when there will be more supervisors to take my call.
    I must say I am very disappointed on the treatment given to me. I am not asking for anything I don’t believe Wyndham cannot deliver given the circumstances.
    I am reaching out to you because of my situation. If medical letters need to be sent you, I can ask my physicians to provide the letters. I have multiple medical issues going on at this time and traveling with my family is impossible because all of my family are taking care of me.
    I plead you reach out to me and request any necessary supporting information to roll the remaining of my points to next year as a courtesy given my current medical condition. Thank you.

  • Tom Schmidt says:

    Wyndham…what a ripoff. I reserved a room for four nights online and called my destination hotel directly and told them I wouldn’t arrive until 5:00 A.M. or later the following morning but wanted my room. I was told no problem. I arrived this morning at 5:45 for my room. My reservation had been cancelled as a NO SHOW, I was charged for the room, and I was not allowed to enter a room because I did not have a reservation any longer because they cancelled it. WHAT?? So in summary, I booked a room, told them when I was arriving, arrived at that times, was refused my room, and was charged for it!! I’m not making this up. The people at Wyndham are thieves!!

  • Leola Williams says:

    Dear Executives:
    I recently stayed at your Wyndham Hotel in Savannah, Ga. The service there was great. We even
    forgot some items and contacted the staff and they provided us with instructions for the items to be returned to us. We received them and want to thank you for your hospitality and good service.

    On the other hand, I stayed at your Wyndham TYRP Hotel in Ft. Lauderdale, FL in July and was a guest in the room of my sister, Barbara Sims. We were there July 19-21, 2019 for our Black Family Reunion. I reported that a piece of jewelry was missing from my luggage and called management to your hotel to report this. He has returned no phone calls. I contacted your corporate office and was told it would be handled by the hotel. I have also had my attorney to write a letter on my behalf. I would like for this issue to be resolved to my satisfaction and am requesting that you all pay the $150 for the replacement of the necklace that was taken from my belongings. Thank you.

  • Jessica says:

    Dear Executives,

    On October 30, 2019 my business associates and myself were guests at Wyndham Resort located at 220 House of Burgesses Way in Williamsburg Virginia 23185. A few hours into our business meeting we decided to requested more pillows as our meeting ran into the later hours. This is when we were greeted by an employee named Victoria. Victoria gave us the pillows we requested and upon visual inspection I explained to Victoria and asked is it customary standards to provide pillows with hair and stains on them? When I explained to Victoria this type of service is unacceptable Victoria said” your honky ass should have brought pillows with you”. I ask who is your acting supervisor? Victoria replied “not you”. In my years of traveling I have never been confronted by such uncanny, bias behavior. I thought as human beings we were past this type of behavior but obviously not when it come to professionalism, dignity and a place of business. Sorry executives you really drop the ball in your standards and quality of services. Be assured I will inform the executives in my company not to book any stays at Wyndham indefinitely.


    Jessica Ball

  • Del Moody says:

    My name is Del with StateFoodSafety. Keeping track of food safety training and certification requirements for each state with Wyndham Hotels can be a daunting task. We can help!

    At StateFoodSafety, we specialize in regulatory compliance and have worked hard to ensure that our training and certification meets government requirements. As a result, we are approved in more locations than any other provider.

    The following are some reasons people choose us as their food safety training provider:
    We design and produce our own courses in-house, which enables us to make necessary updated alterations as well as rapid customizations for large corporations like yours. We have made such customized alterations for Whole Foods, Exxon Mobile, and many others and we can do that for IHG. There might be a charge for this service.
    We have ANSI-accredited and regulatory-approved programs tailored to be more relevant and engaging for food workers.
    We can integrate with your LMS (learning management system) so that all of your food safety training is available alongside other training items. No additional usernames or passwords are necessary.
    We don’t charge any additional fees for LMS integration, implementation, or account maintenance!
    Corporate discounts are based on volume and Wyndham Worldwide Corporation would certainly qualify.

    We offer four training and certification programs:
    Food Handler Training
    ANSI Accredited
    Available in 8 languages
    30-75 minutes (depending on local requirements)
    98% pass rate
    Food Protection Manager Training and Certification Exam
    ANSI-CFP Accredited
    Available in English and Spanish
    8 hours of training material
    96% of people who take our training also pass our exam
    Food Allergen Awareness Training
    ANSI Accredited
    40 minutes
    99% pass rate
    Alcohol Server/Seller Training
    Customized to meet local requirements
    60-210 minutes (depending on local requirements)
    96% pass rate

    I would love to visit you to discuss this further.

    Please call 385-325-2446 or email dmoody@statefoodsafety.com.

    Best regards, Del

  • Jennifer says:

    My family stayed at a hotel associated with Wyndham and all I wanted was acknowledgement of the errors that occurred at that hotel. Instead I received 2 1/2 months constant calls asking it they were going to do anything about the Troy hotel. From the lack of staff to guest cleaning rooms in the middle of the night and trash everywhere all day long. From the GM calling me a liar to me proving in pictures how right I was. Then to finally being told I had to take it back to the hotel for compensation. They as the namesake could do nothing. To me that is not customer service. The hotel has a standard to uphold and should not put a family in jeopardy by allowing persons that are not employees to act as such to get some sort of compensation. That makes the guest of that hotel feel insecure. Something should have been done not push us back to the very hotel that calls us liars. Your response was sadly at the end of the day a learning experience to never have family or friends stay at hotels associated with your name as you don’t truly care about your customers.

  • Duwane says:

    I received your Hotel response I regret to say I will never have the opportunity to stay at a hotel associated with hotel Wyndham again. We just retired last year we spent $2,500.00 in hotel stays this year. We plan on traveling over the next ten year health permitting. We stay at ten to fifteen hotel spending on average $150.00 to $200.00 per stay. We will stay at ten plus hotel just driving from are home to Arizona and back each year. I my not be able to stop other people from staying at your hotels but I will never stay at one of your hotels again. I hope you understand.

  • Duwnae Dack says:

    I booked a hotel by Wyndham Days Inn& Suites Niagara Falls Buffalo NY. 2821 Niagara Falls Blvd. Niagara Falls NY 14304 Us. My wife and I were going to celebrate our 45th anniversary in Niagara Falls. We booked this hotel based on location and their web site pictures. After a 2day drive from Minnesota we found the hotel to be run down. The outside stairs were shaky and rusty, generally unsafe. The room they showed us on the second floor smelled like old carpet or mildew and they tried to cover it up with some type of spray. We told them we were not going to stay because of the condition of the room. We were told that they would charge us anyway. The front desk clerk called the manager on the phone and the only option was to stay one night and they would refund the second night. When we received the room bill it was for $228,47 for one night stay. For two night stay we were to be charged $380.78 even with sales tax $10.88 and county tax $5.55 this is not even close to right. When we asked about Wyndham Military discount we were told no-way, they we already getting a discounted room. They were privately owned and don’t need to honor Wyndham policies. We were treated with disrespect and incorrectly charged for the one night we had to stay. Confirmation #83345ECO15390

  • Rick Bender says:

    I’m just going to paste the correspondence between me and La Quinta

    Subject: Fw: Your stay at La Quinta Inn & Suites by Wyndham Ft. Pierce

    Rick, boy they really think it’s no big deal. Some simple apology is all they offer. I don’t think I’ll stay there anymore.

    —– Forwarded Message —–
    From: Jommy Joseph
    To: Richard Bender
    Sent: Monday, August 19, 2019, 01:39:12 PM EDT
    Subject: Your stay at La Quinta Inn & Suites by Wyndham Ft. Pierce

    Dear Richard,

    Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Ft. Pierce. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

    Your feedback is very important to us, and I am saddened to hear that you encountered this issue during your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.

    We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

    Jommy Joseph

    Subject: Fw: Your stay at La Quinta Inn & Suites by Wyndham Ft. Pierce

    Rick, boy they really think it’s no big deal. Some simple apology is all they offer. I don’t think I’ll stay there anymore.

    From: Rick Bender
    Sent: Monday, August 26, 2019 11:36 AM
    To: lq6117gm@laquinta.com; Michael Booth
    Subject: bed bugs at Laquinta


    First item wrong email address, why didn’t my address transfer when they transferred my Laquinta rewards number W7263951 to Wyndham rewards,
    My rewards number now is 176398582C my rewards should go to that number my email should be attached as Rebender-nc@hotmail.com Mike was kind enough to forward your response to me. So moving on your response was boiler plate you pulled up another response and did a copy paste. Problems we encountered BED BUGS,I pulled up the cover on the mattress and it looked utterly disgusting for a renovated room. No coffee pot , no frig, lamps didn’t work, no microwave, the morning breakfast was to say the least less than appetizing. Truthfully we should have stayed at a motel 6 we would have probably had a better experience. We’ve stayed at other laquinta’s and had a much better experience we will not stay at this one again.


    Richard Bender

    Sent from Mail for Windows 10
    Subject: Fw: Your stay at La Quinta Inn & Suites by Wyndham Ft. Pierce

  • Cheryl Burns says:

    Good Morning,
    I would like to say thank you for a fine staff of people. I learn this summer that LaQuinta and Days Inn are now Wyndham. Well I really want to thank Melissa Labra @ the LaQuinta in Layton, Utah. She was the top of the line customer Service and helped me and my family connect to the Days Inn of West Yellowstone where there was a mix up with our rooms, but the smile on Milehail Green’s face helped relieve the stress he put us at ease and was able to provide the rooms needed. I just really want to thank these people in a special way. They really made our vacation special because that is one busy hotel. I was amazed at how not only did he and Javier Mendoza have great attitudes they treated every customer with great respect.
    Thank you
    please keep workers like them happy they are a great bunch of people.
    Cheryl Burns

  • Vicki Orcutt says:

    I don’t think you want me to share this post with my friends. I will let someone read the actual post vs the automated message that has been sent to me.

  • Vicki Orcutt says:

    I had to attend a family funeral in Ann Arbor Michigan and stayed in your Days Inn by Wyndam – Ann Arbor. I booked 3 rooms for my family (R1586454787, R1586444192, R1586422538) through Getaroom. While I knew a Days Inn was not a 4-star hotel I did not expect a company like Wyndam to associate their name with the property we ended up staying in. There was what appeared to be mold in the bathrooms, wallpaper coming off the walls in the hallways, walls in the room with patchwork. My daughter and her family went to their room and found the door open. The pool was unusable. I get that you get what you pay for but I paid over 100 dollars a night and even had to pay over 200 for one night to keep my family there for one additional night (this was before we arrived). Again as a company do you do any type of quality control before you associated your company with this property? Do you have a scheduled maintenance checks or do you as a company have a set of standards a hotel must meet before you add them to your brand. You know the property is bad when my 10-year old grandson says: “Nana, you know they take the pictures of the hotel when its new.” I had hoped my family and I could have found some peace and a little time at the pool during a difficult time but instead we had the most uncomfortable stay and in fact I left two days early (without getting any reimbursement based on the great price I got (I hope you can hear the sarcasm) I was not able to change the dates. I have already written them about that portion of my experience. Before this experience I associated your name with a quality product at a reasonable cost. That is no longer the case and I will make sure everyone I have an opportunity to tell about this experience is made aware so they do not encounter the same experience. I was stuck and needed rooms for 11 people to attend a funeral and not only did I have to go through that experience I had to spend over 1600.00 dollars for 12 nights of rooms in a place that you felt like you needed to take a shower after leaving. All I can say to you Mr. Brown is shame on you and your entire corporate executive team. You should no better than to misrepresent people with false advertisement and unacceptable conditions. The more I type the madder I get because you are taking advantage of people. Again…shame on you.

  • Gerald Rauwerda says:

    I was a guest at your hotel on August 11, 2019 (Confirmation # 88915EC005740) at the LaQuninta Fort Myers Airport, Ft Myers,FL. and was looking forward to enjoying the hot tub and pool. Once I got to the hot tub, there were 15 young adults and 5 adults in the hot tub. There was pizza and drinks all around the hot tub area which they pretty much took over the whole area. Upon complaining to the front desk, I was told one person at the pool had booked the room and the rest were not guest of the hotel. Pool and hot tub were closed that evening due to unsanitary conditions. I had asked the front desk if I could bring a drink to the pool area in a plastic cup and they said it was allowed in the pool area, but yet , you allow 20 people to disrupt a paid guest hotel services. This is not right! Someone on your staff should be monitoring the pool area or have signs put on the hotel grounds PAID GUEST ONLY in pool area. I have used LaQuinta hotels at different locations in the past and always enjoyed my stay. I felt there was a need to express my disappointment. I have sent this message to the email address at the hotel and have not received a response as yet.
    Gerald Rauwerda

  • Hope Williams says:

    I stayed at the LaQuinta Inn off of I-20 in Longview, TX on 8/10/19.This was the one of the worst and traumatizing stays I have ever had. I have nothing bad to say about the rooms or breakfast or even the clerk when I checked in and out, which was the same person. She was very friendly and did apologize which none of it was her fault at all. The night clerk and hotel manager are the one’s who should be apologizing as the night clerk is the one who gave a key to another guest and the manager doesn’t seem to care about the guest at all. They said the room was empty only to have the another guest walk in and find me and my boyfriend asleep in bed with nothing on but a sheet around us thankfully. It was very traumatizing to be awaken by a stranger staring at you only to find out they gave them the room key and after they left hearing nothing about it. I know that it is partially my fault for not locking the extra lock so I take responsibility for that mistake but what I don’t is the way the whole situation was and is being handled. First not only did the night clerk not make a note of the computer glitch or her error on the situation as the day clerk knew nothing of the incident. Therefore, I asked to speak with the manager and I was told he would be back Monday afternoon. I was given his card and did promptly call Monday afternoon to speak was told sure hold on then she asked my name and after giving it was told they would take a message and he would call me back. I then proceeded to email the manager and as of yet have heard nothing back from the manager. I also filled out a complaint on their website and was given the message a representative would contact me soon but still haven’t heard anything. I will tell you this looks very bad for a hotel to have this happened and then it to be blown off as if oh well when something serious could have happened. I just wish to get a response from anyone an apology or something.

  • 4All Structures says:

    Correction-Watertown not Waterford
    The Super 8 Hotel in Watertown consistently loses our reservation or doesn’t book it under the business name. In the beginning one week it would be one rate and the next week a different rate depending on the person at the front desk. When complaining to the manager he indicated well this is the rate moving forward, which was more than what we were initially billed. One week we are a Gold Member and the next week because of how they book the reservation we are Blue Member. We stay at this hotel every week. There is one worker at the front desk that is consistently crabby, doesn’t know what is going on, and it is getting to be ridiculous. We are ready to take our business elsewhere. How can you not know what is going on when we stay there on a weekly basis? Highly dissatisfied!

  • 4All Structures says:

    The Super 8 Hotel in Waterford consistently loses our reservation or doesn’t book it under the business name. In the beginning one week it would be one rate and the next week a different rate depending on the person at the front desk. When complaining to the manager he indicated well this is the rate moving forward, which was more than what we were initially billed. One week we are a Gold Member and the next week because of how they book the reservation we are Blue Member. We stay at this hotel every week. There is one worker at the front desk that is consistently crabby, doesn’t know what is going on, and it is getting to be ridiculous. We are ready to take our business elsewhere. How can you not know what is going on when we stay there on a weekly basis? Highly dissatisfied!

  • Jim Loomis says:

    Mary Lynn Clark

    Wyndham Vacation Rentals (President)

    Please contact me at 603-224-9710 in regards to two rooms for five day at the Camelot Resort in Myrtle Beach. This is the last time I personally will concact you.

  • CAROL THOMAS says:


  • Suzan Jones and sister Sherry Tolson says:

    addendum: I forgot to mention by noon on Saturday we were so discourage about the pool, we checked out and went to La Quinta who had a beautiful pool and a lovely pool. Krista refunded one day of our stay because we had to relocate.

  • Suzan Jones and sister Sherry Tolson says:

    Friday 7/19/19 we stayed in Days Inn by Wyndham in Hillsboro Tx. We planned a sister weekend just to hang by the pool and relax. Krista (a very lovely lady) at the front desk checked us in and offered options around town to do if we wanted to get out. Since we came just to hang out in the pool we checked in and were extremely disappointed to see that the pool was so nasty and cloudy. Krista said owners were at a hotel conference in Dallas but their son would come late in the evening to work on the pool. Since we could not get in the pool we just ran around town and came back and sat outside and talked. Jodi (another lovely lady) the night clerk came to check on us in the evening and again apologized for the pool being out of order. I have a pool and it looked like it had been backwashed into the pool instead of out. She and Krista tried to make our stay as good as possible without the reason we came. The room left much to be desired with a huge hole in the wall, no phone, very nasty carpet, but since we came just for the pool the room was secondary. This could be a very nice hotel if it were maintained properly and updated and cleaned up. It was featured in the movie Bottle Rocket 1996. It has a nice layout with a huge field behind it where the pool is located. It could be a wonderful place to hang out but the owners seem to be skimping on maintaining it and it is in very bad condition. Wyndham may want to consider making this owner upgrade or take their name off this hotel and not associate with them at all. The ladies at the front were awesome and tried to make things right, but since they do not have a pool maintenance person, they could not help. The owners should address this.

  • Kim Dunlap says:

    I recently stayed at the Days Inn by Wyndham in Myrtle Beach (July 7-9th). I provided the hotel with my Wyndham Membership Number but I didn’t have my card on me, so I had to contact a Wyndham Representative directly.
    The Rep was nice enough to provide me with my number so I could give it to the hotel. I asked Rep if he could mail me another card and he stated he needed to transfer me to another agent that could help me with my request.
    That agent (didn’t get her name) was nice enough to help me and stated that I should receive my card in 4-6 weeks. She also asked if I would be willing to listen to some Wyndham Vacation offers and said it wouldn’t take much time. I agreed and she transferred me to
    Michael a Wyndham vacations Representative down in Orlando Florida. Michael stated that just for listening to the great offers, I would receive 500 points. I listened and I loved what I heard and didn’t know Wyndham has such great vacation offers and the many different locations.
    Michael made me a wonderful offer of 4days,3nights stay that I would have up to a year to use at various locations (like Myrtle Beach) for $199 but unfortunately I was not in position to make the kind of financial obligation. Michael also stated that the package was $199 and I would receive
    A $200 spending money (via card) or I could choose to take it in points. And again, this sounded ideal but I couldn’t commit to that offer, especially while I was already on my mini vacation.
    Michael assured me that I could call back at any time as Wyndham has lots of vacation offers. He also assured me that I would still receive the 500 points for just taking the time to listen to his offers and double check, with me, my Wyndham Members number so he was sure to credit the correct
    Account with the points but when I check my account, it does not show the 500 points promised.

    I called yesterday (7/11/19) and spoke with a nice woman named Jasmine. I asked her about my points from my stay at the Days Inn Wyndham and how come I wasn’t seeing those points for my time and she informed me that it takes about 5 days to post to my account.
    When I asked her about the 500 points I was promised by Michael, she stated that although he stated the conversation was going to recorded for training purpose, she was not seeing the conversation, or where he credited my account with the 500 points and provided me with this email address
    And suggested I send an email about my concerns.
    My account is currently only showing the 3000 Points I have left over from last year and is only showing my stay from last year.

    If anyone could contact me via the below phone numbers or this email or my personal email (I just updated that information) that would be great.
    I just like to know why was I promised 500 points but never received them? Or does that take 5 days as well?

    My Membership number is – 166795985E

  • thomas brown says:

    After a 10 day trip in the Northwest I had booked a room (2 bedroom town house) at the Hawthorn suites in Kent, Washington(SEA-TAC) on July 10, 2019. All went fine at check in (3:30 PM; the desk attendants were helpful and knowledgeable concerning the surrounding area.

    After hauling 40 lb. bags up 1 flight of stairs we began to settle in. The TV in the main room did not function, while the bedroom(2) TV’s did. Upon calling the front desk, I was told that the “server was down” and it would be fixed the next morning. ( I was leaving the next morning by Plane at 5:00 AM).

    There were no hangers in the closet and the shower(tub) had mold in it.

    After supper out, I needed to check in for my July 11 flight with the Airline and decided to use the Hotel’s computer for our boarding passes. I needed help printing and ask the front desk for help and was told “be right with you”. 15 minutes later no help. Went back up to the front desk and ask a different person where my help was? After finishing with her current guest, She came over to the computer and informed me that the printer located at the computer did not work and I would have to EMAIL the printing request to the front desk in order to get my boarding passes.

    Never-the-less, the stay at the Hawthorn was not what I expected for the money charged and I will notify my Travel Agent to not check me into a Wyndham anywhere again.

  • Clyde & Darleen Hogg says:

    We stayed at the Days Inn in Rochester Hills Mi. and it was one of the worse hotel we have stayed at these are some of the problems we had neither the room phone or clock worked, weren’t informed what time breakfast was. the hallway were we were in didn’t feel like it was part of the hotel, the shower was terrible, AC was so loud it keep waking us up, view from our room was a wall, the picture on the Tv keep breaking up, couldn’t reach the front desk about problems no one answered finally found some one from housekeeping to get clean towels & more toilet paper after 4 days. I know I will never stay here again and will never reamend this hotel to anyone. My wife is a reward member that’s why we try to stay in wyndham hotels when we are visiting family in Mi and traveling in the country and this trip staying here has been a total mess.

  • cathern l barnhart says:

    I recently stayed at your hotel La Quinta Inn and Suites in Batavia. It is a beautiful hotel. We stayed July 6th to the 9th. This hotel is pet friendly. Within a hour of being it my room, my allergies started to act up. I am very allergic to pet dander! Figuring I could get a different room I went to the front desk. I was told there that you do not have pacific rooms for animals. That when a pet stays you make sure to do a thorough job cleaning. He laughed and said of course I pick the one hotel that allows pets. I have stayed at other animal friendly hotel and didn’t come across this problem. My brother was with us, who also has allergies. We did go and get medicine. I would wake in the morning with my eyes all messed up and problems breathing. I don’t understand why the hotel doesn’t have certain rooms for pets. You must know people have allergies. Unless you steam clean the rugs and bed people with these allergies will become sick.

  • Ramon Medina says:

    I had an 8am flight from Jacksonville on the 21st of February. Because I live in Crawfordville and did not want to get up at 3am so I book a room at the Travelodge Inn & Suites Wyndham on the 19th for the 20th. My bank account was charge, which to me meant I had a room. When I get there I was told my room was given away, but for $40 more they could give me a room. I could not get my money back for days. I did not want to sleep in the car, after driving around to find a place for the night I had to use all of my travel cash for a higher priced room because my card was tied up by Wyndham. Your policy seem a bit crooked.

  • Rebecca Williams says:

    On Nov 21st my family checked into the Wyndham Days Inn in Arbor Michigan to visit with family for Thanksgiving. The initial room we were given the key cards didn’t work, the 2nd room, the toilet backed up! When contacting the front desk, I was advised to walk down the hall to the public rest room!!! Once I asked what if it’s 2am in the morning I’m to walk down the hall?? Finally, I was give the 3rd room, somewhere between the 2nd & 3rd room, my daughter and I awaken the morning of check out with bug bites! I’ve discarded our clothing and including a brand new coat purchased for this trip due to cold weather in Michigan!! I want to be reimbursed for my clothing and the inconvenience that we have to suffer.

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