worst ever booked may 23rd for may 29th for sure request NON-smoking room first floor Got stuck on the 3rd floor smoking I was told they would move me Never happened was told first or second floor were non smoking I kept asking everyday at different times towards the end very rude I had stayed there before had no problem this stay was a horrible experience this location was joe battle location in el paso tx 5/29 – 6/5 2019
Yeah I’m staying at your Norman location located off I-35 and I have no idea what the hell is wrong with your hotel manager, but she came to my room one night complaining of marijuana smells coming from the vent, the supposedly came from MY ROOM!! I don’t even smoke marijuana!!!!!! She told me if she got another complaint about it ( didn’t even know about the first one) she said she’d kick us out. And she even came in to check the room to make sure I wasn’t “smoking pot”. And then just last night 4/3/19 at 10:40 ish PM. She had her daughter posted up on the corner of the building watching me and my family! And then as soon as she saw me and my family she takes off running?! I’ve stayed here before and never had this problem, YOU CAN BET YOUR ASS I’m calling corporate on Monday.
this hotel has been the worst stay of my life . i checked in with my 2 kids and the horror started my son used the restroom and the toilet would not flush and over flowed i had to use the towels to clean it up call for help no one came they stated they was looking for a plunger never found one till the next evening so we had no restroom to use for 2 days of our stay with feces in the toilet and no towels untill sunday night so again was not able to take a bath are for 2 days the staff has been rude i ask about a refund they refused . This is unsanitized living also inhumane as a mother you never want to expose your children to these type of living arrangements it’s hurtful , heart breaking and hard to explain to children , I need answer this is a rip off im not stoping untill i’m heard you have to take out your own trash the room and building is nasty dogs are not on a leash help me please no room service no iron, no coffe pot nothing but a bed …
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