Where is Woodspring Suites/Hotels Corporate office Headquarters

Fraudulent business @ Tyler tx loc
Co does not issue credit refu
nd after 31 consecutive nights stay as req under tx hotel occupancy tax law

ORLANDO/MAITLAND LOCATION: Truly, you should be ashamed of this location and all its one-star reviews. Some people say they only gave it one star because it wasn’t possible to give it zero stars. Someday, you will renovate the indoors (you were painting the outside while I was there) and it might be worth staying here, maybe. Here’s all the things that went wrong: Too much marijuana smoke/smell in the hotel hallways. Hallway carpets were disgustingly filthy. Even realizing the place was being renovated, there’s no excuse for not shampooing the carpets. Having only three hangers was insufficient. I was shocked that you sell cookware and dishes. I’ve been to extended stay hotels before and these items were always provided. I went to Salvation Army and bought what I needed much more cheaply. I paid for internet and then called Tech Support to upgrade it because it was too slow or intermittent. There was no improvement. I mostly worked off my phone’s hotspot and skipped your service. Because I was there to work, poor internet service was extremely inconvenient. I asked for a refund of the internet charge and received it. No blanket or bedspread on the bed when I arrived. I had to ask for them. I mopped my own floor with a sponge, crawling on my hands and knees because the floor felt grimy to my bare feet. I was told by Jonas when I called to book the hotel (who was very unpleasant to work for and asked for a credit card before even getting my name for the reservation) and Sam at reservations (who was more pleasant to work with) as well as Rachelle at the front desk that your hotel has a backup generator which is why I booked there, but finally, Jason Frink the GM told me that you do not. I was evacuating from Hurricane Ian (from my home in Clearwater) so having a generator on site was important to me. Given all the unpleasantness, I felt significantly overcharged. This is by far the worst experience I’ve ever had at a hotel. There’s no excuse for it. Unfortunately, I will never be able to recommend your accommodations to anyone. In fact, I will actively try to prevent people from ever staying at one of your hotels. The few positive things I can say: I could cook my own food. Rachelle was pleasant and helpful when I checked in at 2 AM. Jason Frink, the GM, was also pleasant and responsive as much as he could be. I only saw one small bug so apparently you have handled the roaches other people report. There is absolutely no excuse for service this poor and you deserve every one-star review you receive.

Great Evening,

Yesterday, this evil extended staff member had my children and I escorted off the premises by police. I had to throw all our food away. The police was aware that we did not have anywhere to go. I was also to informed by one of the police officers that I am not allowed on the premises. The staff member and one of the police officers laughed about the situation.

I believe the staff member is named Megan. She is very unprofessional. Her and another staff member take smoke breaks and leave the desk vacant.

The staff is aware the residents drink alcohol and do drug daily. I saw Megan hanging out with the residents at the smoke pit. Why be in such close proximity with drug addicts if you are not doing drugs also. When you pull around back it smells like weed. My family and I had to notify the front desk because a man had overdosed on the sidewalk in the back.

Megan got mad because my child ask for trash bags. I had to confront her for lying about not having changed for their broken laundry equipment. She had the audacity to ask my why was she still up. Our clothing was drenched. I had to go to the Green Laundry Lounge to dry my clothing. I asked for my refund as well because their vending machines are broken also. We had roaches in our room.

All of the staff should be fired except house keeping. They give Megan too much power. I see in the reviews that Megan has caused problems for others.

My family and I did not cause any problems. We would not even hang out back or anywhere in the extended stay because I did not feel comfortable. I did not understand how leadership allowed people to break the law.

The location is located at 64 Orchard Park Dr Greenville, SC 29651.

I can be reached by responding to this email or at 864-337-8951.

Thank you,
Latishwa N. Veal

The manager at woodspring suites southeast Oklahoma City is rude, she makes up lies on guests and has no people skills….she acts as if she owns the property as well as yelling, screaming and pointing her fingers in people’s faces….she accused me of coming from the 3rd floor to 1st floor just to meet up with 2 Mexican men from the 4th floor and then going back up to the 3rd floor….I left the 2 men in the hallway for a minute and then allowed them to come in my room for 5min and they left. When I asked to see the video it was nowhere to be found! The latest incident was she accused my mother of smoking in the elevator because she had an unlit cigarette in her hand….which resulted in me and my kids being kicked out of the hotel

This is the biggest piece of crap place tha I’ve ever seen. The manager of the richland location has had 2 of my vehicles towed for no reason, and has threatened my life . He also charged my mom’s credit card that wasn’t even attached to my room. They are thieves and scoundrels

Attn : Accounting dept. Urgent. WHY CAN YOU credit back funds to account. I made reservations online but had issues with front desk operations. Went back at 11 am this day and we need to address a credit back to account from yesterday evening 72.00 and some change. Thanks Mark R 201 KEMPSVILLE RD. Virginia.

I stayed at the woodsprings suites in aurora colorado , at first it was great room was great staff was great at the time and that things were going fine until i had a work emergency and had to come to work and to a triple shift and was getting paid that friday . on that wednesday before i had called the office to see if they lock down my room until friday and would late fees and plus extra . They told me that i would have to get my things out and move and still pay them money . so i went over on a free day from work and came into my car had been towed and that my room was destroyed them took food and personal items and lefted my room like a jungle went through my room . my kids toys and clothes were in the trash . And i have been trying to get ahold of the company that took my car because the man at the front desk said that they towed my vehicle is because dirt was getting on my car. so i would like to file a formal complaint on them and also press charges for the stuff that i have had inside of my room already talk to the police about this but they said i would have to make a formal complaint with the company before i make a report with them police and this property needs to be checked out asap because they are taking people money and making there own rules and treating people wrong … please email me back to see what can we do to solve this issue

I would love to get a call or email back from someone in upper management for this hotel chain but I’m not holding my breath. I’ve tried to call, only option is to leave voicemail, which I did. Left my complaint about elevators being out for 12 days straight, no apology from staff, no offer to make anything right. I never heard back from corporate, but I did get yelled at by the hotel manger about how dare I go over her head. Whatever, the elevator was fixed after 15 total days down, so I dropped it.
Now here we are a few months later and a new elevator issue. Since July 31 the elevator has stops working around 8pm (right when the front desk closes) and doesn’t work again until around 9am(when the desk opens). This has happened every night except for 8 nights. I have them in my calendar and am happy to provide specific dates and times.
I am not sure if corporate is aware of this situation but it’s becoming completely unacceptable, if not illegal especially for the physically challenged guests staying on floors 2-4.
I will be researching the proper agencies to notify of this situation since like I said before, I have little hope of this company doing anything about this. Any suggestions or advice is very much appreciated.

I would like someone from corporate to contact me back asap. This is in regards to the woodspring in Lakewood Wa. The Manager for this establisment. Has done things that are not legal. He to enter my room with no notice. i owed money but i let him know that i could pay it on friday. But that it would be after 11am. And at the time he was fine with it. he came to my room at 1030am and was nothing but rude.He harassed me that whole morning. Told me that if I didn’t have it paid by 11am that he was going to turn my power off and take my door off the hinges. I know that it is illegal for him to turn off my power. and also holding my keys from me. and when he turned off the power he turned off half the hotels power. I have been here for 6mo. and have never had a issue. I have contacted a lawyer to have help with this issue. but i would rather not have to go that route. i maybe a lil late on my rent but it is always paid as soon as we get paid. and tomorrow he will be right back at my door harassing me again. So I would like this issue delt with please.

ANGELA GOSENBERG

I was always a person who wouldn’t leave a complaint/bad review, but this place; WoodSprings Suites in St Charles, MO. it was my worst experience ever in my life as a former military spouse. All my previous experiences with worst hotels, are mostly the potent strong smell of cigarette smokes in the rooms, the rigged of pure ammonia smell. But this place was from the Service front desk reps, the GM Ashley, and Sarah. They are cold people, heartless and coldf. no empathy, and no comfort hospitality. None. So my first bad experience was my reservation, the calculation on the website did not match with their calculations at the desk, regardless I showed them a proof of my reservation calculations. So my room was $62.17/night came up to $499+ and I did it for a week, but when I got there they charged me $545+ instead and here is what they said. “Because we taxed more here (I guess Missouri) and the website is always wrong, our Corporate office already knows, Sox there’s nothing they can’t do, and you can call them if you want.” Done.. that was the explanation I got. So I have to keep my composure and go along with it, then the room I stayed in was supposed to be “non-smoker” and it was rigged with smoke, the fridge was rusted spots outside, no utensils or any pots and pans for the kitchenette oven they have in there, the bed sofa, I tried to unfold and there were like 5 cigarettes buds and dog hair all over under that folded bed, so I just folded back and never touch it again. There were no shampoos, no soaps, but 3 toilet papers, 2 towels and that was it. I had I don’t know bedbug bites or tick flea bites, it was bad since I started staying there. And the last of my discuss was when I had an emergency to leave 2 days earlier than my reserved staying, and guess what, Ashley the GM told me that they don’t do refund, because I signed the non-refundable contract. I notified them in 48 hours prior to my emergency check-out, but she said there is nothing she can do about, almost threatening me she said, with a smirk. “You can call corporate office, and they will tell exactly the same” So as a former spouse of a military, we empathize and apologize and that’s what I did, but they didn’t really care at all. After that little discussion I tried to apologize to a Sarah, and she didn’t even look at me, and it just felt the rudeness and the disrespect from her. They are not nice people over there. They are deceitful, rude, disrespectful and they can’t work there as customer services because they don’t treat customers with kind and respect. DO NOT STAY AT THE ST CHARLES MO WOODSPRINGS SUITES. please save your money and stay at other expensive places instead.

Merrillville Indiana the manager is rude and a smart attitude a friend was here for two months with a pet , traveled to take his pet to stay with family and the manager still charged him a pet fee the next month. But the worst part is he left for work and had 1 night left on his rent and was looked out of his room and they would not honor his last night that was payed for stating they done a room check and he was not present this new manager is a douchbag

I have a question a friend left a it at the front desk for my wife.the manager took the item and said he would take it to my room the item never made it.inwent down stars to ask for it personally because when I paid rent the manager said I’ll have someone take it to u when I find it.now the lady told me that that item was in the trash it was thrown out.im upset what do we do that unprofessional.the item that was thrown out was a grabber stick a friend had dropped off for my wife witch is currently on a kane because a bad back injury.th3 manager has not yet told me I’m finding this out now.what are u guys going to do about this .please let me know.p.s iv been here for few week and couple of month at 360 a week.

Made a reservation for the Woodbridge Suites in Thornton CO. The price that I was given was a ” computer” glitch, no fault of my own but this company does not want to Honor the price. If this the case I will be cancelling my reservation and will never stay at another Woodbridge Suites due to bad business practices.

The hotel in Conroe did a real great job up until a worker named Raul which is maintenance/parking lot cleaner. Was rude and Irate with 2 other customers and myself. He tried telling us to move out of the way and was really disrespectful. I now we give this place only one star. That being said this woman Karen came out over heard the end of the conversation and took up for Raul taking his side and then he was allowed to treat us badly. We have three people who was there and saw it. Again the woman Karen didn’t whiteness anything just took up for the guy and lied for him. After speaking with the manager we decided to apologize to the guy even though he was disrespectful. He kept running away from me while I was trying to explain saying we are good and being again rude as can be with more people watching. I just hope he gets through whatever hardship is making him so rude to customers. God bless and he will be in our prayers! I’m sorry overall this place was great up until he chose to be disrespectful to us.

Jax FL 1-95 North Balmoral Circle location ::::::

So I guess all it takes to get a free tool is come up with your tits hanging out and say you couldn’t work the pole to make todays rent. Matt the GM as of now will give you a room . Just say you had bugs . Don’t believe me ? Ask room 220 how she got a free room 2 days ago .

can gary delapp plsssss call me very important about the general manager at woodsprings suites he’s new only been here a. few weeks pllssss call me he needs to be fired before he ruins this place of business

509-307-3998

I would like somebody to get intouch with antje or John cause we got put out today because we didn’t call the front desk people being loud so went and knocked on door dude headbutt my friend call police they do nothing all awhile before that he goes down front none of the phones work n building so we get put out today. Front desk dude doesn’t know how to change daily rate to weekly rate and thats out fault they didn’t train him right.. they just put people out left and right.I need somebody to contact us immediately. 5406036596/5404553515

I paid my bill upon checking in full check out date on my receipt says 7/6/22 today is 7/5/22 and I’m locked out my room and on top of that I’m told I owe 14.00 for what I don’t know and don’t care. I paid my bill upfront I don’t appreciate being locked out my room no notification just fuck me. That’s not how business supposed to be handled. Don’t do windspring
they will take you out your character

I stayed in the Woodsprings Suites in Elgin, South Carolina for about a month. I am not a picky person so the dirty room, loud noises, and weird smells didn’t bother me that much. What I am pissed about is the fact that they continued to charge me after I checked out and did so until I went in to stop it. They owe me approx. $500 and the general manager; Carol Jarvis, keeps dodging my inquiries. Of course, I am having the same issue with trying to reach the corporate office; no response. I guess my money will never be returned, but let this be a warning to others. DO NOT STAY AT WOODSPRING!!!!!!!!!

Woodspring Suites, Richland, WA – I am writing this on behalf of a friend that stayed with his kids for a little over a month due to waiting for his rental to be done for him to move in.. I was on the phone with him every night of his stay and these are the things that happened.. Not a safe place to stay. People fighting in the hallway all hours of the night. Parking lot full of sketchy people at night. Fist fights happened almost every night where staff members were also evolved in the fights at times. Police were at the hotel arresting not only people staying in the hotel but, also staff members for fighting. Drug deals happening not only in the parking lot of hotel but also inside hotel. He witnesses a drug bust where cops were evolved and people were arrested that were staying at the hotel (I have pictures he sent me regarding this one). Doors slamming all hours of the night. He noticed while he was there they brought in a lady to be in charge but she is only there some of the time and never later than 3pm. At night there is no one at the front desk at all or to get ahold of in case you need anything. I am letting you know his experience in your hotel in hopes that you fix the problems that are happening there. If someone from out of town that is not living in the hotel for awhile experiences these things I don’t see your business staying open very long because it is that dangerous. Many many more things happened on a daily basis while he was there but I could be here all day telling you.

Gross cockroach!! Manager all they do is tell there is nothing they can do about it

I need to speak with Gary De Boer the CEO of this hotel! I was a guest at the woodsprings suites extended stay by the airport in Wichita Kansas. On 05/27/2022. My dog was stolen! I filed a report with the managers on duty and the Wichita police department. The General Manager Christina Barstow refused to come in on her day off to review the video surveillance system to see who stole my dog and make a copy of the recording for the police! I have filed a report through the customer service department of the hotel with absolutely no results whatsoever! The police cam do nothing until she can give them the evidence they need to proceed with thier investigation! This General Manager shows absolutely no professionalism or compassion for this situation whatsoever. If there is anything you can do to help in this matter please help me find my dog. I know it’s just a dog to most people, but to me he’s my kid and family! I also believe that this General Manager does not need to be in the position she is in any longer! I have contacted every single news station in the city to get this resolved and my dog found! Today is now 5/31/22 and she still has yet to show up to help with this case! 4172964850

Crooks,,,, Greedy money grabbing crooks. I gave a ”VERBAL IN PERSON ”notice of my departure date that would put me over the 30 day stay mark , that would allow me to receive a tax refund in LaPorte Texas. HWY 146. Being that I was leaving sooner and not staying the full week, I paid the appropriate fee for the remaining days I had left $193.02 instead of $450.45 (full week) This had put me pass the 30 day stay and made it legal for me to receive my tax credits back ( approximately $290.00). I left very early to travel back home. To my discuss I notice The hotel did not refund me. Their reason….. the manager said I did not give a verbal departure ,when in fact I did ,to one of the hotel staff. My tax credit money was used to pay for the room for the rest of the week even though I was already back home home. These people have PISSED ME OFF ! They will get whats coming to them .

I stayed at the Woodspring-Cedar Park, Tx had a bad feeling but ignored it. First, housekeeping did not clean my room & I was there a week, Secondly when I checked out, and told Charles(MOD) at the time I would be back on Friday, they kept me checked & proceed to charge me for days I did not stay. One time $77 & another time $105, on my card. And before I checked out Charles one of the managers opened my hotel room without knocking, he said later on that he thought it was a another room #, but you do not know how to knock on these rooms, that you are trying to go through? And Ms. Amelia Carr all she said when I told her that I checked out ,& was not in town, she just replied Yes Ma’am, Yes Ma’am, cause she knew she already charged my card. I do not appreciate your con jobs

i went to pay my rent this morning at 9:00am no one in the office how am i supposed to pay rent i live at 13001 central ave NE PLUS OUR ELEVATOR Has Been broken for going on three weeks!!!

Who do I talk to if woodsprings Jacksonville is in violation of franchise standards

Roaches , rats , broken glass everywhere.

There’s a tent pitched by the dumpster at the Dames Point Crossing location in Jax, FL, with a school aged child entering and exiting. This can’t be good and I don’t know who to call.

Booked 5 days at Woodspring suites in Brownsville Tx as I was going to have my granddaughter, after a 17hour long drive I checked in around 8:30-9 and got my room all I wanted to do was sleep but there were people slamming doors had a couple outside by my window talking for hours and when I got up to use bathroom room there was a cockroach crawling on floor I went to complain at front desk but they close at 10:00pm so I found a number to call for room issues and the gal said there was nothing she could do said to go to front desk and I told her the close at 10pm and she said they open at 9:00am and asked if there was anything else she could do for me and I said can you get the people outside my room to be quiet and she said they already had a noise complaint and she would send someone down again. I heard water running from shower sounded like it was in my room and I looked in shower and their was soapy water dripping from all over shoer head .In morning I went to front desk and asked for a refund because of the issues and Im allergic to cockroaches they told me only thing they could do is offer me another room and I asked when that would be and they said room cleaners come in at 10:00am so I went back to gather the rest of my things and I called corporate and they told me to check out and call back and they gave me a complaint number to give when I called back ,so was going to check out and the front desk guy was coming to give me key to new room so I went to check it out and it was worse than the room I was in, mold around shower soapy water on shower head,cockroaches and just plan dirty guy told me it was hard water stains and that this was Brownsville Tx we have cockroaches everywhere and they rent rooms out by the week and I told him I cant stay in a room with cockroaches, so I went to room gathered my bag and checked out then called corporate office back and was on phone with them for over 2hours trying to get a refund or credit so I could book a different room all they offered me was 8000 points which is enough for 1night in room and told me to call the hotel and talk to the manager I call the next day to talk to management and the first time I called they said manager woukd be in at 10:30am so called back at 10:35 am and was told the manager was not working today. Im an beyond frustrated I would never recommend any of the hotels they are beyond nasty and help rude

Albuquerque NM I stayed there for awhile.One thing they need to get housekeepers that are going to do thier jobs right not leave everything dirty and not smelling clean.The male worker will go and pack out the rooms and clean them and then goes back to wash the carpet then fixes thing’s that needs to get fixed and they tell her to go back and clean over again and it’s still the same but there were other people from out of state that had made reservations and when they got here and seen the rooms they asked for their mono back and went to rent else where the housekeeper isn’t so lazy to be after the males especially the male worker that packs out the rooms I have seen the housekeeper got to the males room more than a few times sometimes she stays in the male workers room for long time on other occasions I see the housekeeper go into the store rooms after the male worker has been in there and in the rooms that are down also and I think that she has the male worker treated and black mailed the male worker took his wife with him (he was interdusing her as his wife) and the housekeeper got him alone and told him in a loud voice why in the fuck is you fucken wife here I fucken told you that I don’t want her here because you’re going to be with me when ever I want and you are going to give me what ever I want and need I don’t give a fuck what that dumb fucken bitch of your says.Hey Fucken Housekeeper Why In The Fuck Don’t You Have The Balls TO TEll His Wife That In Her Face Like The Balls To Threaten and Black Mailing Her Husband and Learn How To Do Your Work Instead Of Being After Married Men and You Also Are Married Some One Really Needs To Kick Your Ass So You Can Know How To Respect others and Relationships oh Yeah Watch Your Things When The Housekeeper Is Around OR In Your Room Stuff Goes Missing just like when she went into 407 after someone put a envelope under the door she went in and got it and opened it I video recorded it and so did two other I sent his wife a copy of it there were. Two other that recorded her.It would really be nice if they will do something about that housekeeper don’t you guys have a no dating or Relationship policy for your Employees and you guys haven’t done anything to that housekeeper I found out that housekeepers name her name is Liza……..Hey Liza One Day Some One Is Going To Fuck You Up For Coming In-between Pepe’s Relationships And When They Do Dont Cry About It The Way You Destroy Relationships And Act Like A Real Big Bad Women That You Are More Woman Then Them Men’s Wife’s Then Show It And Tell Them WOMEN FACE TO FACE WHAT YOU ARE DOING AND SAYING ABOUT THEM

I need to speak to Gary De Boer regarding the services at Woodspring Pooler Georgia. Call me at 470.497.6342

I need to talk to Mr. Gary Delapp the CEO of the company.. my name is Tonya Starr phone number is 3185581115 please get in touch with me today 03/31/2022 very important to me. Thank you

I’m sure Tyler Texas woodsprings is known better as the hotel from hell does clerks line to use saying they’re going to bring up stuff and they don’t dirty bed sheets pee on the bathroom wall either from a dog or a human microwaves not working there was, on the headboard gum on the wall the bedspread upon checking in was dirty they won’t bring you anything you’re told to come down to bring your laundry and they’ll replace it really we’re not your staff we’re your guests I worked in hotel as made and you never disrespected your guests like this you did everything to accommodate them one telling them that their light bulbs were out in the bath I was handed to excuse me I’m not your maintenance either I don’t get paid to do your job the laundry room was filthy and if you tried to buy soap you could barely get it out of the container without getting your hands off scraped up that was room 407 and they had cockroaches which was taken care of but it’s Independence begin what yes we were on a smoking floor and dogs were allowed but do we really almost walks your pee in the hallway from dogs that’s gross and there was stains on the floor frumpy in the hallways there was gum or tar stuck in our carpeting this place is disgusting and then my friend checks in my maid of honor for my wedding and she don’t have a shower curtain and finds a cockroach so very first day the more you say to the staff or the manager you get nothing done we told three different desk clerks about the shower curtain and we never got one I told her manager upon checked out what was going on and she said I didn’t know that well maybe she should keep in contact with her staff this was the week of our wedding and we were treated terrible never ever in your life should you ever stay at Tyler woodsprings they are just full of themselves and believe that I have an attitude you haven’t seen in that attitude yet but I will tell you how filthy that hotel was nasty

I have been i the place in February and it is going on April and I am still paying the full price and they told me when I came to this place that the longer you stay it go down but it have not I am very upset because I don’t have money like that it already hard for people . Very dissatisfied

I AHVE BEEN DISRESPECTED ON A NUMEROUS OF OCCASIONS AND THE REFUSE TO GIVE BETTER SERVICE IVE BEEN CALLED OUT OF MII NAME HAVE HAD THINGS THROWN AT ME IVE HAD EMPLOYEES ASSIT WITH MEN HARASSING ME THEN LAUGHING DEAD IN MY FACE AND THEY KEEP OVER CHARGING ME

I’ve been trying to get ahold of corporate. And I feel like they don’t want to talk to anybody about the money and stay they screwed me out of I’ve been at the tyler tx location there’s no way I should been paying different prices qhen I had a set rate when I first arrived in August of 2021

Do not stay in Davenport iowa!! Mario is a racist and a bully!! My house burnt down and I’m a single father. This is where my insurance company told me to go. Mario is from corporate and he came here to work. I had a question about my bill and he said my kind isn’t welcomed here. Mind you I am white and he is black. He then kicked my son and I out. I was put into a room with no refrigerator or microwave. The bathroom door was completely ripped off and gone. If this is how they treat paying guest who lost their house to a fire and kick out a child and his father then they need to do some major firing and retraining on corporate employees. All Mario will tell you is he is from corporate and he can do whatever he wants. You cant even ask him a question without him throwing people out. I am a paying guest to be bullied and racially discriminated by management is completely bullshit. For management to tell you we dont wantyour kind around here is fucking bullshit and wrong.

I would like an email address for corporate office please

I am a guest at your Salt Lake City/West Valley Utah location for the last year and a half. I stay to myself and cause no problems but out of the blue was “evicted” from this hotel for a survey I responded to on the housekeeping services here. The hotel manager Nile stated I defamed his character and does not want me here any longer. He has threatened to call the police on me and this man is the one that needs to be evicted; since he took over as manager, there are so many people selling drugs out of their rooms, homeless drug addicts coming in and leaving used needles in the stairwell, prostitutes hang outside looking for “customers” this was never the case with the previous manager. I am being thrown out because he states I defamed his character? He needs to be FIRED!!! This hotel is a trash pit since he took over and needs to kick out all the illegal activity going on here. I WILL NEVER STAY HERE EVER AGAIN!!!!

I have been a guest here at this hotel for over a year and being evicted by the hotel mgr over the survey I responded to that was emailed to me. The hotel mgr Nile has stated I defamed his character and unable to produce the “review” I left but instead is asking me to leave or will call the police to have me arrested. This man lets drug addicts into this building to use drugs in the stair wells and have found used needles, unconscious individuals in the stairwell who have over dosed on drugs along with other issues. The way he treats his hotel guests is not right and to kick a woman out on the streets is unacceptable in my opinion when there are other pressing issues he needs to attend to. I have NEVER had any complaints against me nor caused any problems and think this is an unlawful reason to kick me out. I also just had found out I was past due on my account but told Nile it would be paid in full tomorrow but refusing to accept any more rent from me.

This place is horrible I have the Choice Hotel app and it shows my stay for the month total is 2126.81 1776.04 and 350.77 in taxes. That’s 532 a week plus 70 for my Dog comes out to 602. I went in to pay early and they said 622 and I said no its 602 and he gave me ppwk explaining it. I had that on 2 different cards and said Ill be back tomorrow (Thursday) I need to get it onto 1 card- Came in today and now its 635 with no change in prices he printed the same ppwk with the same numbers then said your being a problem I refuse to allow you to stay here you need to leave – I said I’m just trying to understand the jump from yesterday to today he said I explained it now go- I said – I added it up in front of you and it shows 601- He then refused to further speak with me- I went to my room and within 30 minutes him and an officer shows up to kick me out. I have pictures of my room not dirty well kept – unlike some rooms here -This place has cockroaches and I have a room that doesnt and have spray to keep it that way- there are drug addicts and alcoholics that threaten to shoot the place up when they get going but Im the one being kicked out-

Don’t work for woodsprings hotel in Gainesville Florida the GM over there Melissa Newberg and her little assistant Tia
they steals people’s checks.
I did not get paid for two weeks.
I called about my paycheck and they’re ignoring me
they block me ,
they’re just call the cops when someone go over there
Just pay me !!!
I have a schedule , I have Text messages from the assistant GM, TiaI have proof I’ve worked and they kept my check .
so where’s my paycheck what kind of GM is she,
stop your boyfriend from following you around the job every day sitting and hanging off her titty all day long
walking around following her around the building .so did my paycheck go to him like I don’t understand where my check of 41.10 hours/minutes
that I worked 3 weeks and I can’t even get my pay from these people .
WHO OWNS THIS PLACE!!!
yeah so she’s a thief
she has people work and so she can still there check .

I’m having a hard time finding human resources for this place she says she have a number and she still won’t give it to me what’s the big deal just pay me you don’t even know me you don’t have to talk to me again Melissa Newberg

Just horrible,i will not waste my time typing my number is 814 323 6546 and the issues and staff for money ive spent makes me wonder how many more at this particular location have been bullied by room dwelling employees,-0 stars in my eyes

Woodspring suites,, Springfield MO
Not a safe place. Don’t stay with small children. Employees listen in the hallway outside of your room, don’t go outside after dark by yourself. Keep belongings out of vehicles. If your staying for a long period of time bring a safe. Make sure you are able to get back in your room because they will lock you out and your belongings even your dog will be inside, not owing any money at all. Front desk ladies are fake as can be.

Not a safe place. Don’t stay here if you have small children. Employees need to be drug tested and have a seminar on guests privacy rights. Love to try and bully people to leave and not give refunds.

I am currently staying at the lakeland woodspring suites. I have been here for a long time and have made tons of noise complaints against my 2 upstairs neighbors. Management and staff REFUSE to do anything about it at all. There is a noise ordinance law here which is from 10pm to 7am to be quiet during those hours. People are rude as hell, and management sucks completley. Big aggressive dogs. Drug addicts everywhere. Cops and fire department all the time here. Nothing but bullshit. I do not recomend this place at all. I am tryin to find out corporates numbers to get these people fired because they dont do their jobs and honor their guests. Not to mention the roaches here and their half ass remodel job.

I been living in this hotel for 9 months now. Over the last month I haven’t had hot water and been repeatedly told that they are waiting on a part. I’m being charged full price including late fees when I get off work late and I don’t even have hot water. This is a shame because that is essential to living conditions. I feel I should be compensated for the month long inconvenience. This is absolutely terrible 😡😡😡

I’m at the hotel in Indianapolis nothing but dogs dogs trying to bite people roaches loud noise crack head is coming up to me can I get some blunt paper folks outside very rude very loud people up here don’t sleep. They out side my window talking loud at night smoking you tell the manager she smile in laughs at you

On Oct 22, 2021, I attempted to stay at your location in Lebanon, TN. Paid for the room and the deposit. As soon as we entered the door past the service desk, the smell was terrible. I thought, “Well, we will be on a different floor. It’s just something in this area.” I entered the elevator. Trash was all over the floor. It was literally filthy. Reluctantly, I continued, thinking it could have been a guest that had dropped some things and did not inform the staff. When I arrived to my floor the smell was horrible. Literally made my wife and child gag and I started feeling nauseated. We did not even make it to the room. We exited the building. My wife left the building with the kids for fresh air. I was told at the front desk they “do not give refunds, but I would get the deposit back” in 3-5 business days. I asked for the corporate number and he told me he didn’t have it but I could look it up on Google. As I was leaving he came out to the car and said he would try to have my refund processed, but he couldn’t promise it.

The staff was NOT rude to me. However, I will never stay with you due to the neglect you show to your hotel ITSELF. Rudeness, I can chalk up to someone having a bad day and ignore it. Cleanliness? No way! During this time of a pandemic, THAT cannot be ignored and chances can’t be taken.

When I called your corporate number to ask about the refund, your phone system directed me to contact the hotel where I stayed. Your hotel staff directed me to call corporate. That shows me your business model.

Never got my key deposit back

I would like to file a Complaint I was at the 4800 Alicia Dr Virginia Beach location. I’m here with about five to 10 people trying to check in and know workers are at front desk and we been here for 30mins.. This is Rediculous and Unprofessional.Today Date October 09 2021.

I will never book here again. I actually chose this place over the Wyndham. When I checked in, the bed was way too small, definitely not a real queen size, ASKED to be moved to a 2 bed room, was told they had none but would be able to move me in the morning. When I reluctantly agreed, the manager then said I can’t guarantee a different room TOMORROW either. Then stated to me I should’ve booked the 2 beds on line, I responded, the online didn’t give me the option to, her response and I quote “THAT’S THE DOWN SIDE TO BOOKING THRU A 3RD PARTY ” LIKE WTF. DID THIS MANAGER JUST SAY THIS TO ME. THEN WHEN I REQUESTED MY REFUND, SHE PROCESSED MY REFUND THEN TELL ME YOU’LL SEE IT IN 2 TO 3 DAYS. NEVER EVER EVER EVER EVER AGAIN… IF I CAN GIVE A HALF STAR I WOULD

They rob you blind kick you out take your money

I have emailed and Called many times with no answer!!!!
I made my reservation a week prior to coming there, Call the front desk Friday 27th and was confirmed that we did have a room ready. Got a call early Saturday morning telling me that they had cancel me because of over booking. But what me make the most mad is some of group that we were will call 27th and still got a room. so that left me without any place to stay, I finally found a place which in cost another $132.00. I really don’t how something this could happen……..Please EXPLAIN.

Thanks, Marv

I’m not a high maintenance guest and I travel alot. I only ask that for $100 per night that I have a clean, and safe, hotel room. Instead, I had just the opposite experience at the Aurora, Co location. The room was filthy dirty, with grease dripping off the ceiling and behind the stove, plus the refrig had not been cleaned out from previous guest, and worst of all , there were hairs on the sheets from someone else. I left the facility quite late, tried to reach out to the management, but the office was closed. I stayed somewhere else, and in the morning called to let them know what had happened and to officially cancel the remainder of my reservation, but they would not even recognize my complaints. I was treated very disrespectfully! And, because they say I didn’t follow their protocol, they will not consider my request for a refund.
Totally unprofessional, and I advise anyone thinking about staying there, DON’T , go somewhere else.

I am presently staying at a wood spring motel in MN. as of last night. The room was booked for 1 week. The room was supposedly booked for 1st floor and a accessible room with a wheelchair shower with a hand held shower and seat after the room was paid in full and he gave the keys he let us know
INSTEAD they gave a 2fl room with a shower and no grab bars in the shower and NO handheld shower head. Plus the room is way down the hallway.
I am 70 plus yrs old. I have chronic heart failure, I have COPD and I can’t hardly walk. I use a walker. I have oxygen. Breathing meds. And I have numerous other health issues. Plus I am a vunerable adult.
I did go to the room. Not much of a choice it was later at night about 10ish when we went up to the room.
About a hour later I go in the bathroom and met some of my new roommates. ROACHES!!!!
I’ve stayed in slot of motels in my life but this place is the WORST!!!
In the morning (Saturday)
I went to wood springs web site to get the office number and I seen that there is a accessible room available. So I called the front desk. I told the person at the front desk about the room. He told me oh it might be available Monday Sept 6 but he can’t guarantee I can get it. Someone else might book it. That’s BS cause that’s the room I was suppose to get with the bathroom with the hand held shower head and seat. On main floor.
I also asked about the roaches. He told me that they can have someone come spray on mon. September 6th 2021.
With my medical/health issues I CAN NOT handle no type of roach and/or bug/insect sprays
And I know the roaches have had more then enough time to get into my clothes and belongings in the hotel room. Which is a shame.
Something has to be done now!!.
Maybe you should consider retraining your staff for booking rooms according to people’s needs.
You should also close down to clean up your roach problem.All the rooms need to done together

I’m staying in Dayton Ohio. As soon as I walked in the room it smelled like smoke. I told the lady at the front desk I didn’t want to be blamed for it. The manager came up to my door about a week later she asked if I had been smoking she could smell it I told her no and I reported it to the front desk. Second the place was infected with roaches they have sprayed about 7 times getting rid of them but not altogether yet. I blame that on the office and terminax. They say they will clean the room every fourteen days well the girl that cleans said the manager stopped that on her own. So if you are looking for a place to stay in Dayton Ohio don’t come here.

This is emergency to fix elevator. Management is horrible at 4112 e i240 service road. Okc And I am currently trapped on 3 rd floor. The elevator is out. Not working. Because I am handicapped. It has been out since aug 19th Brenda chambers room 310. I have lived here over a year 405 659 8095. Please feel free to call me

Credit card fraud at Plymouth Meeting PA, Cindy the manager told me she see’s the 2 charges and mentions the card was never swiped the info on reservation was used to get room, so staff must be doing it then for key cards to be issued.

I in Oklahoma city

I am in wood springs at 2114 e I-240 service road. Elevator broke on fri 8/20 and still don’t work today is Monday 8/23. I am handicapped and on 3 rd floor. In office here they have not checked on anyone. They don’t care. I prisoner in my room now

I stayed at the woodspring suites in Columbus Georgia and I asked them when I needed to make a payment and they said not until tomorrow so I left to handle my business and when I came back it was after office hours so i called the number because my key wouldn’t work and they told me I was locked out due to not paying on Time, and they refused to take a cash payment which wasn’t due yet and refused to let me in my room, also wouldn’t let me speak to the general manager

I am in the Callaway Florida Hotel. I complain yesterday or the day before about one of your employees accusing me of smoking in the building which I was not and I registered a complaint with you. Now the same woman is saying my dog is lunging at other dogs. She said she would check me out if she gets any more complaints. My dog is a German Shepherd puppy and he will bark at other dogs. I have him in a tactical vest and a very strong choke collar and he is totally in my control where he has no chance of hurting or scaring any other dog. He does complain when I hold him tight if other dogs are around. She’s obviously taking retribution out on me because of my complaint the other day. I wishI could feel comfortableBut now I feel uncomfortable. No one smiles no one is happy here in terms of your employees I just don’t understand it.

My mother is a guest at the Woodspring suites in Columbus, GA. Roaches and air conditioning unit leaking water and not blowing cool air. Back door access not working. This is what you get for $900 for a month. You guys should be ashamed of some of your locations. Health department, human services and the local news should be contacted about you guys take people’s money and don’t fix anything!!!!

I stayed her after losing my home to Covid. I had a restraining order against my ex and she somehow got a key came in my room went through my phone and sent herself all my money from cash app and hit me with something and broke my rib. I called the police and since I called the police the manager kicked me out of the hotel. I lost almost everything because they gave me one hour to leave. I cannot believe a bict of domestic violence and a wounded veteran has been treated this way. I pray this company refunds the money for the remainder of the stay and gives me my stuff l. I’ve slept outside and have went without water food or shelter. All after being attacked in my sleep by a woman I had a restraing order from. I’m traumatized and in aww. I served this country and fought for the rights and peace of this nation.

I stayed at wood spring suit Avon, OH for 1 month and it was pleasant. The manager was a very kind and professional lady.

Then I moved to wood spring Augusta, Ga. It was a horrific experience. The manager and staff at that location are extremely rude and very unprofessional. They are very dishonest and insulting. The tone at the top of this hotel is rotten.
The rooms and laundry facilities here are very dirty and not maintained, only 2 of about dryers were working. The dryers were horribly dirty and had rust inside.
Things were broken in my room, they were never fix. The manager was in possession of my perishable medication delivered by the courier and did not notify me that resulted in the destruction of my very expensive medications.
She was not apologetic about it instead she was insultive.

I stayed in wood suite Avon, OH for 28 days with no problem they were very professional. Right after that visit I moved to woodspring suite Riverwatch road Augusta, Ga. It was a different world. The manager and staff are extremely rude and are grossly unprofessional.
I had 2 mail deliveries I thought would arrive next day, they did not tell me about my delivery or even call my room to notify me. One of the mail was a perishable medication and needed to be refrigerated immediately. I discovered at nearly midnight. I called the manager to find out about my delivery, she was extremely rude and used curses words at me.
She wrote a note about the incident lying that I have been speaking to her and her staff like small kids.
The conduct of this manager ruined my medications which cost a lot of money.

the conyers ga location have roaches in the room falling off the ceiling

Mendota Heights, MN Woodspring Suites
So I have been here long enough to witness racism from your staff. I am treated very well but my skin is white and so is all your staff. I have watched the new management consistently be unhelpful, discriminatory, and threatening. To only black folks and people of any color that isn’t plain white. I am appalled by the behavior of a lady named Lisa who just began work here and a lady named Kim who lives here and now is working here. Kim refused to contact the person on duty for a young lady who had already been here for quite awhile. Lady needed to pay for here room and Kim said she doesn’t know how to use the computer and she very sternly told this young mixed lady that SHE WOULD NOT BOTHER TO CONTACT THE OTHER EMPLOYEE WHO COULD HELP HER. It was literally the middle of the afternoon. If she can’t help customers she should not be at that desk talking to anyone. Again I watched another time as Kim held the door for a white man and as she was still in front of the door and still holding the door she sees two African woman coming and she almost let the door go in their faces to step aside and let them through. Why would you hold the door for a white man and not for these woman, because you are a racist Kim. Now Lisa harassed two young people who were also African, Lisa consistently asked this young lady who clearly stated she was a minor for ID. She then proceeded to ask this young lady if she felt safe going into a room with the man she arrived with. She also while holding this man’s ID in her hand began systematically asking him for the info on his ID and she repeated the same questions over and over as if she was a detective looking for him to slip up and give her the wrong info. Well color her racist because the next guy was with a minor but he was white and she literally helped them so fast and she was smiling for the white people. This IS NOT OK AND IT NEEDS TO STOP. I am now going to be recording all of my encounter’s with these two ladies and I will record when I see misconduct and discrimination from your employees. This makes me very sad and angry and it should never be tolerated. Please inform these ladies that their racism shows and they need to check that at the door before clock in time. Because at the end of the day when you are being openly racist and not helping people who need to pay for their stay when you are attempting to kick people out and threatening to do so not everyone is civil enough to leave a message to you guys. Some people get fed up and take matters into their own hands. So please get this resolved asap. I don’t want to be in a building that someone set on fire while me and my family were sleeping because Lisa and Kim were being racist to the wrong person. We have seen the results of racism, and lots of people get hurt in the line of fire. As a business the safety of employees and customers should be priority. Racism causes violence and these ladies know that but they believe they can just kick someone out if they complain about anything because they are of color. It makes me sick to my stomach that because of your employees racism I have to be afraid of some kind of violence erupting where I stay. Racism is wrong and EVERYONE KNOWS THAT! When your employees are racist and non caring they put all guests at risk.

My husband and I stayed at the Chesapeake Virginia location from July 2-9. The place was trashed from the parking lot all the way to our room. Beer bottles and garbage were all around the hotel. We checked in and headed up to our room. There was garbage all over the elevator floor as well as the hallway leading up to our room which stayed there the entire week we were there….THE ENTIRE WEEK! We got into our room and the first thing I did was check the bed (no matter where we stay I always check for bed bugs first). The sheets were DISGUSTING and obviously not changed for lord knows how long! I really wish I could attach the pictures. I went to the front desk and someone came up to change them and to also to clean our shower because that wasn’t cleaned either. There was spilled stuff all over the wall which my husband wiped up with a washcloth, the stove top was just as bad. I can go on and on how gross this place was and since it was 4th of July weekend we couldn’t book anywhere else since all the hotels were triple the price that week and we booked this over a month in advance. I have never stayed at a extended stay hotel that didn’t provide pots/ pans and glasses but said you can purchase them at the front desk. Not even a coffee maker was provided. After a few days there I understood why those extras weren’t provided and I’m assuming it’s because drug addicts live there. I have never seen so many track marks and scabs on people in my entire life (I am not judging, everyone has their own demons) however, I think you should let people know that most of the people staying there actually live there! Needless to say this is the worst most disgusting place I have ever stayed and thank God we were on vacation and we didn’t need to spend much time there and next time I’ll be booking the hotel instead of my husband.

If your going to have a hotel with as many people as this you need 24/7 staff, emergencies happen and if your Not going to have staff 24/7 and have a number to call then you better make sure your staff answers. My husband is staying there and works 2nd shift, and us locked out bc his card won’t work. He just got done working 10 hrs to now have to sleep in the car when he has a room paid for. He’s dialed 500 and left messages, NOTHING. And to top it off 2 rooms have smoke detectors going off. Such bs, if a room was on fire the place would burn down I guess. Get your shit together you have people who paid to stay there.

I-35 and Scott Street. North and west entrance doors have been broken for two weeks I’m on the north side so either I have to go to the east door or the front door which is really inconvenience when you have groceries or just dog-tired from work now the first floor isn’t accessible to exit from the elevator you have to get off on the second floor then take 2 flights of stairs to the first floor very very disappointed but on a brighter note the staff here are great they are very polite and friendly and very helpful

U charged me for a room and u had no available rooms on 06-06-2021

My mother, who is 100 years old and ready to pass on lives in Fort Wayne. We live in Florida. So I made reservations to stay at Woodspring suites for April 26-May 10 .I needed a inexpensive, clean place to stay so I could spend two or three weeks with my mom. I reserved a room with a Queen bed, sofa ( so we could relax a bit after getting back ) and a full kitchen.
Upon arrival, after traveling from Florida and being exhausted in mind and body, I was informed we had no room! I was told that the people who were there extended their stay, and was allowed to do so, even though that room was rented to us! It comes to mind that you people do not know the proper definition of “extended stay”! This does not mean that if you are there, you can stay for however long you want, even though that room is rented to some one else! What it really means is, sometimes we need a place to stay for more than a night or two. Thus, extended stay!!!!!!!!!!!
And while I was trying very hard to wrap that concept around my head, she informed me that my little, old, non shedding dog was going to cost me $200.00 for the stay, plus another $5.00 a night! Why in the Love of God do you need that much ? Especially when you have ONE maid for all four floors, no more than a quick sweep is permitted.
Finally, they told me they had one room they could rent to us, but, regular full bed, no sofa and it’s a handicapped room. Far cry from what we reserved! They told us there was another person scheduled to check out the next morning and we could have that room after it was cleaned. So, we unloaded lightly with the hope we could move into a room as we had reserved originally the next day. But again, you proved you DO NOT know the definition of extended stay, and let them stay longer instead of letting us have that room! Now our fees are paid with no refund, we are stuck in a crappy handicapped room with no chance of escape!!!!
So ok, we tried to make the best of it by buying two new pillows ( as ours were flat), a table lamp so we could have some low soft light instead of the flood lights above.
We looked for our coffee pot, but to no avail because there is none! Also, there is no cups, glasses, utensils, pots, or pans! Tell me, what the hell good is a bare, and I mean bare kitchen? We were told we could buy what we needed at the office! Hell no!
We had two towels, two wash cloths and a bath mat, and no one told us we needed to turn them in at the office for new ones, until one day we talked to your one and only maid and she kindly told us what to do.
We were told however where we could walk our dog, nice except the grass and dandelions were so tall we couldn’t even see our small dog. And while we were out back with our dog ,we witnessed transient people working on their cars, sitting on the curbs smoking and God knows what?
Your office staff is rude and uncaring , with the exception of Jacob and your one and only little maid. Each time I tried to talk with management there was no one available.
Imagine that?
I paid $914.00 to spend two weeks in hell, I really feel we need some kind of compensation!!!!!!! NOT more nights at this poor excuse for a hotel.
We will NEVER stay at any one of your facilities again , and we will spread the word to everyone we know. Do Not Stay THERE, your room won’t be there!

,

I see not 1of the CORPORATE MGRS have said JACKSHIT BACK TO ANY1. A couple days to get ur money back is illegal.much less 20 but if u STAND UP 4 URSELF ON ANY ISSUE…U WILL GET PD CALLED & KICKED OUT or THREATENED & CORPORATE MGMT WILL NOT CHASTISE THE HOTEL MGRS. HAD A WHITE MAN PULL AKNIFE ON ME IN FRONT OF MANY TENANTS & HES STILL HERE & MY TRUCK GOT STOLEN 2DAYS AGO on PROP & THE REDLANDS MGR SAID..OH WELL NOT MY PROB & called me a liar about knife incident & HER NIGHT STAFF ACTUALLY JUMPED IN BETWEEN HIM& I. MGR CALLED ME ALIAR TODAY IN FRONT OF THAT CO WORKER & THREATENED TO PUT ME OUT 4 SAYIN WHAT IF I Hd pulled a knife on him & U have a non violence policy-Would we still hv been allowed to stay? Long pause in front of tenants, “Im dun w this convo & no u cannot extend & u nd to be gone by the 30th. We been with W S FOR 1 1/2yrs w no incidents & NOW tossed out after bein ATTACKED IN FRONT OF STAFF!!! YES SHES WHITE AS IS THE KNIFER. DOES IT MATTER? WGAFF. WRONG IS WRONG.

I stayed in one in Merrillville, Indiana. The lady was very rude to my guest when she asked for his ID. To come up to my room. She asked him to leave and had the nerve to say since I couldn’t control my guest I had to leave too. I just had paid for 7 days and only got to stay for 2 days out of my seven days. She called the Merrillville police on us and gave us 20 minutes to pack my things up. I had too much stuff to pack in 20 minutes. I still think I need a refund cause I was using my funds to pay for this room from Red cross cause of I had a house fire. I needed room and board for me and my son. It took me longer then 30 minutes to pack my things up me. She called the police. Before the police left they asked her to give me 30 to get my things. It still took me longer then 30 to get my belongings. I was still was there after 30 cause I had a lot of stuff to move out the room. She said she was going to call the police to have me arrested for trespassing if I was still there. They charge you for towels they don’t come clean your room. They don’t provide the dishes and pans to cook with. You got to take your own trash out. They didn’t want to give me a clean towel when I bought the towel that was in my room and it was dirty. They said something to me about my blinds being up. I would not recommend anybody to stay there if you’re looking for hotel for a extended stay.

I’ve been staying at the deerfield beach fl location since November 2019 great experience but they have a guest that stays here that is dangerous disrespectful. WHY IS HE STILL ALLOWED TO STAY.MANAGMENT AND THE STAFF HERE IS WONDERFUL SO TAKE PRIDE IN THIS BUSINESS. THROW THE GARBAGE OUT.

She was a short brown skinned girl

That’s when I redid the reservation for my family member Dejuan Jefferson

I have been paying for the room since 7/21/20.At first it was room 209 I was paying for and then switched to 206.

Again my name is Maurice Alexander at the Kansas City South location

I also would like a refund on this from the dissatisfaction and the comments she made to me as far as what I never paid.i thought it was rude and very unprofessional

Hi my name is Maurice Alexander and I have been doing reservations at the hotel at the Kansas City South location.the girl that was doing my reservation was telling me what I ain’t never paid for a room.i xplained to her I thought it was 65.00.She told me what I ain’t never paid and this is with tax and it will be 88.49.I then asked her can I go online and get it for cheaper.i went online and got the reservation on today 7/26/20 for 75.45.I then went back in the hotel and showed her my reservation.She told me that I still didn’t save anything and it will be 88.49.She then looked at the reservation and said ok it will be 76.95.I went ahead and paid for the room.She was very rude and I thought that was very unprofessional.If you have any questions in regards to this matter my number is 8168745680.Again it was at the Kansas City South location on 11301 Colorado Ave.Phone number there is 816-761-4545.The girl did not have a name tag on.It was 11:30 today 7/26/20 when this happened.I have been doing the reservation for my family member Dejuan Jefferson.He was going to check out today at 11am but we were paying for another day for the hotel.i told her I am going to put more money on my card so I can do another day and that I will be right back,this was at 11:30.I went up to the store to put money on the card.Dejauan Jefferson which is the family member in paying the room for calls me and tells me she turned the key off and he could not get back into his room.He stood outside in 100 degree weather waiting for me to get back.i show up 10 minutes later and paid for the room he was already in which was room number 206.She was very rude and snobby and thought that corporate should know about this.

Im staying here 375 Hucthinson Ave Cols Ohio am NOT Satisfied with the treatment I’ve received since I’ve been here room. was dirty that I had to clean myself noisy loud neighbors walking over my head all hours of the night , loud music that finally was turn off woman getting beaten I would like my money back I’ve had enough mind you I have to get up and go to work left to try and find another place to stay came back no over cover or under cover no blanket on the bed pillows up side down at the bottom of the bed called and called no answer finally got a hold of the lady at the front desk brought one top cover and bottom one for the bed only I can go on and on just give me my money back refund .

I’ve been here at 375 Hucthinson ave Columbus Ohio for 29 days because me and my son been living in my car I have given all my savings to have a place for me and my son to stay I came in on the GM special on the beginning on June 2020 that lasted 2weeks my first payment 389+ second payment the same – one day because the room was dirty, and I had to clean it myself now am told the GM special is over the 3 week so I have to pay the full amount 427+ and I left and stay in my car to try and get a cheaper rate through book.com only to cancel because the booking was wrong, came back the next day only to be told you have to start your 30 days over you want get the tax break , you have to pay the full amount and start all over from the beginning mind you am homeless where is the MERCY of GOD,Who is out there that can HELP me I work just to give my whole pay check to stay here and pay all of this money every week all I ask the manager for a break and for an affordable discount my Name is MS Kim am here at your Woodsprings Hotel at 375 Hucthinson Ave Cols Ohio can you please HELP us out! All the money I’ve pay to stay here this is going on the 4 week.

I checked into the Tampa Brandon WoodSpring Suites on Monday, 3/16/2020. I had booked for a week with a rate of $78.72 a night plus tax which came to $85.86 a night. I found out on 3/17/2020 that part of the job we were doing was canceled. I told the front desk what was going on and that I would be checking out on 3/20. Instead of giving me a refund on my bill, they changed the rates of each night I stayed. 3/16 & 3/17 were charged $85.86 a night plus $1.44 linen service, 3/18 charge was $137.39, 3/19 was $137.39 and 3/20 charge was $171.84. I was given a Late Fee Discount of $10.02 back on my credit card. I asked several times after checking out why my rates were so high and never got a response. This is one reason why I will never stay at another WoodSpring Suites. No where on the net can you go to and file a complaint with the home office.

Hi, you a car in Texas that has been stalking in Irving, Texas it is a gray Honda Accord and this has been stalking this area.

I have been a Woodsprings resident for quite some time now and never ever have I been treated like Im not important. I went to the front desk and as usual no one was in the office. So I called the 500 # to get someone in the office. I explained that my toilet seat is completely broke off and that I need a replacement. The man in the office said there was nothing he could do. Well for 1 he could have taken a toilet seat from another room that isn’t occupied, secondly he could have put us in another room until tomorrow but he chose to say there was nothing he could do. I asked for him to call manager he wouldn’t then I asked for Corporate# he said he didn’t have it. So i went to my room grabbed the clean toilet seat and took it to him and placed it rigjt in front of him he laughed said I broke a rule while playing on his phone then threatened to call the cops on me for being rude. At around 7:30 pm he calls my room and tells my common law husband that I broke 2 rules one was for bringing the seat down to him and the second one was because I told a customer that was waiting in the lobby area that it might take a while because the clerk isn’t in the office. This place is wonderful but 2 of the four employees that work the front desk are very rude to certain customers. All I wanted as a long term customer/resident was a toilet seat replacement but instead I have to use the bathroom standing up or go to a convenient store just to potty. Between him allowing my smoke alarm to continuously go off in the middle of the night all night long, and now this Im deeply hurt by this.

I wan my refund you are nothing but a RUDE, NASTY LOW RATED MOTEL AND SCAMMERS

Woodsprings Tallahassee East is filthy and the staff will charge your card without authorization. Fraud!!! DO NOT STAY

Stay the in Lebanon tn need to know if the prower is back on .

The Woodsprings Suites in Daytona Beach by the Speedway is downright disgusting. We picked this hotel for an event we were attending based on its price of $140. Next year when we return, we will gladly pay double/triple that for the nice hotels down the street. It looks beautiful from the outside but beware. Both beds had stains on the sheets, pillows and mattresses. I had to use a lint roller and roll my bed 3 times to get the hair off of them (pet or pubic, I’m unsure?) Our towels had blood stains on them as well. I took photos but don’t see where I can post them. We would have booked elsewhere but everything was booked up. Hotel staff were also unprofessional. Please, please do not stay here!

We are staying at the Murfreesboro location. The entire 3rd floor smells of marijuana & the heat does not work in our room. Can’t call the front desk to make a complaint, only option is to leave a voice message for a return call when we get ready to leave.

I am currently staying at WoodSprings Suites in Waco, Texas. I was watching tv today when someone knocked on my door 2 knocks. Before I could get up and answer the door some man opens the door and walks in to my shock and amazement. He says he is checking my carpet and that it will be changed next week. I asked him why he just walked in and he said he knocked I yes you did but you didn’t give me time to answer the door. THIS AN INVASION OF MY PRIVACY. What if I had been in the middle of something personal. The man didn’t seem concerned that he had violated my privacy it was like he just didn’t give a shit. I called the office and talked to the manager Anthony and he said he would talk to the person and that the person was from corporate headquarters. I could not find a phone number for the headquarters so this is my only recourse. Maybe somebody will read this and something will be done about this matter.

My husband had a reservation at the WoodSpring Suites @ 3350 N. Chestnut St , Colorado Springs.
He checked in and found the security door broken, no utensils , no pillows and dogs barking constantly. He received no answers or resolutions to the problem and checked out. He was told by the woman that checked him out that he would not be charged. Well, he was charged for a weeks stay, and several conversations with the manager, stating he approved a refund, to this day two and a half months later, there has been no refund. All he does is give lip service and now ill not take or return calls. Five hundred thirty six dollars for a couple of hours, after being told they would not charge you & now not refunding the money after stating it as being refunded is just bad business. Who in the world do you talk to and who is in charge of the people running this hotel?

My son and his husband booked a room at the 1 in Florence Kentucky on Cavalier for an undetermined about of time as he and his husband had just moved to Kentucky and hadn’t found an apartment yet.They had been there over a week and had asked for some clean towels and sheets.Well that’s when the trouble started.My son was told if he wanted clean linens then he was to go to his room and get the dirty 1s bring them down and then he would get clean 1s.Then there was a problem with the wifi that I guess you pay extra for.Finally my son had had enough and he got kind of rude with them and they asked him to leave so he went to get his stuff and they had locked him out.He proceeded to try and find a new place to stay and finally found 1 but when he called about his stuff in his room at this hotel he was told he had 30 mins to get his stuff out or they would call the police to throw it out.My son doesn’t have a car so he could only take what he could as he was walking.My husband called and talked to a very rude woman who stated she was the GM and he asked her if my son or us could keep the next day to get the rest of his stuff and she flatly refused.She said we had 30 mins and we live 150 miles away.She finally stated that the problem was to my son that she didn’t like nor approve of his lifestyle.I didn’t know that was any of her business but she didn’t have a problem with taking his money for the 9 days he was there.This Gm is a very very rude person.We had asked her to please let us come get his stuff today as he was in a strange city and was walking but still the answer was no.Never stay here.Especially if you are a gay couple.

Absolutely the worse hotel I’ve ever stayed with. I was there for one night and I almost would have rather slept in my car. I arrived at the hotel and nobody was at the desk so I called the phone only to have it ring about 20 times before hanging up. Finally, someone came to check me in. The check-in process is very outdated and not very safe, as they take a copy of your id and just leave it sitting on the desk in a pile of papers. While getting checked in, I noticed lots of construction workers but also some not so savory guests. None the less, it was for one night. I got my room key and proceeded to the elevator. The hallways were smelly and dirty and trash was all over the elevator. There were kids running up and down the halls screaming and nobody seemed to notice but me. I had been traveling all night and just wanted to shower and sleep. The room was spacious, new and clean. I unpacked and took a shower and sat in the chair to watch tv. All of a sudden I heard this loud banging and thought someone was knocking on my door so I jumped up only to realize it was coming from the room above me. The lady was screaming for someone to open the door. This went on for about 10 minutes. That was only the beginning. All throughout the night there was loud yelling, kids screaming and crying and doors slamming. After being jolted out of my sleep around midnight, I sat up in bed and decided to watch a little tv before falling back to sleep. After about 15 minutes, the tv went out and said that the signal was lost. I said oh well and just went back to sleep. I awoke at 4:00 to get ready to shower, dress and leave and turned on the tv to get the news and weather. Well the tv was still not working. I contacted the front desk but received a call center instead telling me that there was nothing that they could do and wait until 7:00 when someone would be in to start their shift. I got dressed and left and vowed to never stay there again. This has been the worse experience that I’ve had in a long time at a hotel. A Very Dissatisfied Customer.

worst ever booked may 23rd for may 29th for sure request NON-smoking room first floor Got stuck on the 3rd floor smoking I was told they would move me Never happened was told first or second floor were non smoking I kept asking everyday at different times towards the end very rude I had stayed there before had no problem this stay was a horrible experience this location was joe battle location in el paso tx 5/29 – 6/5 2019

Yeah I’m staying at your Norman location located off I-35 and I have no idea what the hell is wrong with your hotel manager, but she came to my room one night complaining of marijuana smells coming from the vent, the supposedly came from MY ROOM!! I don’t even smoke marijuana!!!!!! She told me if she got another complaint about it ( didn’t even know about the first one) she said she’d kick us out. And she even came in to check the room to make sure I wasn’t “smoking pot”. And then just last night 4/3/19 at 10:40 ish PM. She had her daughter posted up on the corner of the building watching me and my family! And then as soon as she saw me and my family she takes off running?! I’ve stayed here before and never had this problem, YOU CAN BET YOUR ASS I’m calling corporate on Monday.

this hotel has been the worst stay of my life . i checked in with my 2 kids and the horror started my son used the restroom and the toilet would not flush and over flowed i had to use the towels to clean it up call for help no one came they stated they was looking for a plunger never found one till the next evening so we had no restroom to use for 2 days of our stay with feces in the toilet and no towels untill sunday night so again was not able to take a bath are for 2 days the staff has been rude i ask about a refund they refused . This is unsanitized living also inhumane as a mother you never want to expose your children to these type of living arrangements it’s hurtful , heart breaking and hard to explain to children , I need answer this is a rip off im not stoping untill i’m heard you have to take out your own trash the room and building is nasty dogs are not on a leash help me please no room service no iron, no coffe pot nothing but a bed …