Westin Hotels Corporate office Headquarters

Worst experience ever in Melbrea Ca. and there was no one to complain to. The corporate office number was out of service and when I mailed my letter of complaint FedEx indicated the office had moved. I am done with Westin! Overcharged for meals that were free is my only complaint. The hotel was clean, the food was good and the workers were all nice. Just could not correct my bill and no recourse.

Finally back to traveling and thought I could go back to an old Favorite, Westin. This was a huge mistake. Although the rooms were clean, the buffet was supposed to be free at the $30.00 value. They charged me for the ‘voucher breakfast’ and when I complained about it they said talk to the restaurant supervisor, and he/she never returned my call. I thought I could resolve this issue and thus, to no avail. I have now written the CEO of Marriott and Westin and will wait to see if the $90+ dollars is refunded to my card. I am good with paying the taxes just honor the voucher which by definition means free to the $30.00 price point. This happened to everyone that was there for the celebration ceremony (100 people) and we all received the, oh well, response. I do not want to say I am done with Marriott and will for sure be done if the response is not a refund. Nice clean hotel, good food, nice staff, however, horrible price gouging. Be ware…

Zabrilelle at the Westin in Jackson MS on 407 South Congress was Rude and missed up the convience fee. She madr checking us in a issue. She had me put my card in the card reader, she rudly came over and pulled the card out and told him you don’t do it that way. Then, made me use a different card saying that card was declined. I had to go thru accounting to get that fee back. She was also rude to other guests. I will not ever stay with that location again. There is too much competition and complications with her at the front desk.

I stayed in westin hotel in Dominican Republic June 24 to 25 and they gave me a room213 it was a nightmare. Showerstall mildew all round and toilet dirty, roaches and a refrigerator that didn’t even work, also no telephone service. They didn’t even bring other refrigerator to replace bad one. After waiting 3hrs I went sleep. And they charged 93.00 for night. It wasn’t even worth 45.00 a night.

We absolutely had the worst experience at the Westin Hotel Galleria in Houston, Texas on Alabama Street. This was so different from Westin Hotel downtown and Westin – Post Oaks. We arrived from
Memphis, Tennessee on Wednesday afternoon. After driving ten hours, we took a shower to find out the water was cold. We asked for someone to check on the water. The young lady was absolutely nonchalant. The water was cold on Thursday and we asked for help again after taking our second set of cold showers. They finally sent someone to the room and the water got hot to find out the tv stop working. We finally got the tv working and we had to ask for our room to be cleaned. After we arrived back, we saw a roach and we left the roach in the bathroom garbage can for proof. I asked the manager and they noted that they would give us a discount for our last night. Finally, we got up to leave this morning and the elevator was broken. We had to walk 18 flights downstairs. This was absolutely the worst trip that I have taken. To be charged 870.00 was unbelievable. This could not be the Westin! As a customer, the attention given to us was not acceptable.

I have been at The Swan Orlando for two days in an inferior room.
1.The maid left a dirty towel
2. The fruit at Java was inedible and the green juices were expired.
3. After the food/wine event last night there was no indication that the pool at theSwan couldn’t be used because it was still being cleared. No signs, no information. Why? Use golf carts to bring guests to the Dolphin, how hard is that? Make it fun instead of inconvenient.
And no lifeguards at the kids pool at the Dolphin. We were told to swim at our own risk, verbatim.
We were so well treated at the Yacht Resort Had to rebook because if weather.
We will never stay here again.

You trusted to hire Michael Jones, to manage your Tampa Bay resort. I know who he is and what he has done. He has manipulated and gotten your trust and position there by fraudulent means. He cannot be trusted. In his own personal life, he has stolen hundreds of thousands of dollars, from his sick elderly mother. Who trusted him to be totally honest in carrying out her wishes. He mistreated her terribly. Kept her isolated, so he could abuse his legal authority. Remove money from her bank accounts. To Buy cars. Pay for trips. None of her own money was used on her own needs. She has passed , and he in his greed.. kept all her insurance money for himself. He
promised her he would divide the life insurance money among her children, but he broke that trust and promise.He also kept hand written letters left to her daughter and other personal items..all illegally. He has shown only greed and selfishness. Manipulation and lies. He has intentionally caused suffering. He is not to be trusted! He does not have the professional education or skills he reported. He is a master manipulator. If you trust this kind of person, capable of such criminal, awful behavior in his personal life, how can you trust him with your trust , customers and represent your company.

To Whom It May Concern;

I would like to write a comment on here regarding our stay at your down-town Atlanta, GA Peachtree Street location. However, I think if I left it here it would make for really bad business (health & safety hazard). To be perfectly clear I will be writing a letter to the corporate office which will include photos of our experience which was rather alarming, disgusting and even jaw dropping (manager also was utterly in disbelief). This matter runs a high risk of the possibility of shutting your hotel down for maybe a few days or months. So please have someone from your staff to contact me via email provided here which states will not be diaplayed. Otherwise, it will leave me no choice but to move forward in contacting the health and safety department in Atlanta , GA as this may run the risk of other current and future guest at your establishment at this particular location.

Thank you kindly,
JT

I was not. . I booked on 7/10/22 till 7/13/22. As soon as I was going to book I got an email on a better deal. So when I went to the front desk and told them I wanted to cancel my current booking and rebook it under a cheaper deal. The lady at the front told me no not to do that. She would give it to her manager and the manager would fix my rates. Well, the manager gets back to me and says that she cannot do that. So I was charged an extra $300 that I could have got a discount If I would have did what I told the lady at first. I am very upset.

Aren’t you ashamed of abandoning your Paradis development in Saint Lucia, leaving behind a half-constructed blight on the land? What will you do to make this right?

We need someone to contact us about this horrific treatment. See below.
Ms. Geist
>
> We are checked in to the hotel this past Thursday evening and plan to check out Wednesday July 6th. We requested for our room to be cleaned Friday morning which it was done and requested cleaning late Saturday morning which was purposely overlooked. When we called the front desk, a lady stated she would contact house cleaning to see if it can be done because they we busy. My urgency was echoed again for our room to be cleaned before concluding the call. We returned 11:44 pm Saturday night and was disappointed that our room was not cleaned nor was a note or message left as a courtesy as to why it was not cleaned.
> This type of customer service is Unacceptable and won’t be tolerated especially since we have been Marriott members for more than 16 years. We are not use to being mistreated under this brand. We understand COVID protocol as well as our choice to continue being part of the Marriott family.
> We usually stay at your JW Marriotts as well as the Ritz but decided to utilize this hotel due to location. Initially, we ran into a problem checking into our initial room on the 9th floor which smelled like dog or some type of animal. We were moved to room 1020 which was acceptable. Juanita Copeland and Anita Sanders gave my wife and daughter excellent service and displayed 5 star customer service.
> We inquired as to why our room was not addressed and was told that those who need their room cleaned must request it prior to 7:00AM that day for same day cleaning.
> This information was not conveyed at check in nor is it displayed anywhere in the room or on the Westins website.
> We have been provided clean towels for us to bath and try to refresh.
> We have three more nights reserved here. This trip has great significance and our return back to deal with hotel cleaning and service issues don’t mix and has to be addressed. Your attention to this urgent matter is needed and appreciated.
>
>
>
> Equipped to Make a Difference
> Sonny & Cheryl Hobbs

Dear sir or madam,

My flight ( Lufthansa LH 0713 ) on Mar 25th was cancelled. I was unable to go to the Westin Zagreb Hotel and unintentionally no-show had happened.
I wasn’t able to contact them for the cancellation 24 hours before.
I had to sit on a flight to departure then I had to take another flight. (3 time transferring) and spend 24hours to get there.
When I arrived at the Westin Zagreb hotel on 26th March.
I explained about the No Show situation on March 25th and talked to hotel crew.
He talked to the manager who is in charge and told me that I should
make a cancellation fee waiver request on agoda.com first, then they will accept a refund.
Because we made a reservation through Agoda.

I explained all this to Agoda and Agoda was waiting for the property written confirmation response
from Westin Zagreb but there was no reply. Agoda tried to contact again with a business card which they had given to me. ( They even said there will be no problem waiving the cancellation fee, if something happen just contact with Westin Zagreb and gave me the contact information
Contact information
The Westin Zagreb
T + 385.1.4892.000
F +385.1.4892.001
recepcija@westinzagreb.com
mwww.marriott.com/ZAGWI
Agoda finally received a letter saying that it could not be refundable.
I don’t understand why the refundable suddenly changed to non-refundable.
It’s hard to understand how the world’s chain hotel handle things like this.
Agoda is trying to help customer, but Westin changes verbal response?
I’m not about making absurd accusations. I’m a little confused and want a fair answer.
Please give me a good solution and help customers feel comfortable.

Direktor- Mario Susak (Name under my receipt ) I think he is in charge of this.
For reference, I can attach the following documents;

1. E-ticket from Lufthansa that shows cancelled flight
2. Westin Zagreb hotel receipt that proves no-show.
3. Letter I shared with Agoda.

Best Regards

Chuel Min, Ju

I booked the Westin Marina
Hotel for spring break of March 2022 for my grandson and myself . I book Ed this Property 10 or 11 months in advance.. with a confirmation..#72166921.
With that info. I purchase 1st
Tickets as a treat with United and Anerican.
I am a senior citizen of 71 years young and this would have been my grandsons11 years first trip to Puerto vallartta. I booked this property for its walkable location and I have stating there myself on and off for the last 5 years.
Imagine my surprise at 10 days prior to arrive the WESTIN CANCELED our reservations,, although they
Offered the sister hotel the Marroitt…that was to far from the walkable location
Of the marina.
The end results were we had to cancel the air fare with penalties , due to not having
Anywhere to stay..every property in the Marino area
Was booked during spring break… my grandson was so disappointed. In all my years
Of travel i have never incounted such ill regard .
This is inexcusable on The Westin part to cancel reservations 10 days before travel… something that was supposed to a great experience, for my grandson and a trip he could Remer with his Nana.

.

Please have a customer service rep call me . I am a guest at Westin DFW hotel Irving Tx

To whom it may concern.
My Wife and I Had a staycation at your hotel in Atlanta on Peachtree, this past Saturday this was provided to us by a relative as birthday gift. Now let me first begain by saying that I’m a sixty-eight-year-old disable veteran and this was my first time going to this hotel and it was not a good experience, to begain with the hotel’s internet was down so the powers to be didn’t really know what they were going to do? whether or not to allow the technician to solve the problem which would make the check-in process go faster and in a perfect world this would be ideal, Mind you our check-in time was 12 noon and we were told that do to the internet problems and that housekeeping where still cleaning rooms are check-in time would be 4:00pm when in reality it was closer to 6pm now We understand that things do happen, you should always have a plan “B” to fall back on and in this they but they waited too long to start it and that is inputting everyone information manually now again I understand that the Westin has a shortage of personnel as do a lot of business. But I also know you have the resources to change so I’m really disappointed that this situation was not handled better, and on top all that we didn’t get a handicap room because I’m wheelchair bond which added to the inconvenience a long with the children’s party in the room next to us. Needless to say this was not the way I seen this going. I just thought it could have been handled better that’s all.

I stayed at the Portland. ME Westin Harborview Hotel from 2/17/2022 until 2/19/2022. When I checked out of the hotel on Saturday 2/19/2022 I gave the representative a $450 Westin Gift Card that was to be applied to the $660.35 balance due to Westin. Since then despite several conversations with your representative and assurances that it would be credited to my bank account it has not happened. I am very disappointed that something as simple as this can’t be handled in a more timely manner. Frankly I don’t understand why I was billed the entire hotel bill initially. The number on the gift card was 308616 54769 15481036 4. The manner in which this has been mishandled casts Westin in a negative light. I await your assistance.

Complaint

Hello please have a Westin hotel representative contact me thank you….
818-749-5327