Where is Warby Parker Corporate office Headquarters

My experience in the West Farms Mall store today was outstanding. I had to return/exchange a couple pair of glasses and purchase a few new pair. I live one hour away and I was pressed for time. My scrip had just expired. The staff was able to schedule me for an eye exam for a new script within 20 minutes – the optician and her assistant were outstanding and I was out the door in no time with a new script and a few new pairs of sunglasses and regular glasses that will be shipped to me. I have been to your Greenwich shop and that is very good as well. However, I have never seen so many employees so on their game as I did today. Each and every person I came in contact with today in the West Farms store, including the store manager who cashed me out was exceptional. Continued success in all of your ventures and Happy New Year!

Does anyone have a phone number for corporate headquarters. Have an issue that is not being resolved at customer service levwl

This was the worse experience I have had. I went for examine and glasses on 10/22 in the Milwaukee, WI location. The examine was $80.00 and the glasses were $395.00. I assumed when I left the store that the $395.00 was my bill for the examine and frames because that is what my receipt reflected. No, they charge a separate fee for the examine. I went back a week later to pick the glasses up and the prescription was all wrong. I could not see at all. The doctor redid an eye exam and came up with a new prescription. Which I find impossible! I wanted a refund and I was refunded the $395.00 BUT not the $80.00 eye exam. I was told they did the service and could not refund me. (they can refund the glasses {which was a service} but they can’t refund me the eye exam)??? The exam was inaccurate obviously by a very incompetent doctor. Very disappointed of their lack of customer service. I will never recommend this company.

My daughter bought me glasses a while back and after trying a few pair of the try on program, I asked if I could get a store credit so that I could go into the store, try on glasses, and get a pair. I was told that I would be issued a gift card.

I actually believed what I was told! Then I was told that by mistake, a year ago, that my daughter was issued a credit to her account. However now a year later my daughter has not received a credit nor did I receive the store credit. I just spoke to a manager there who sent me an email showing me that I was sent a credit, but I was not. Then they changed it to oops it was my daughter who received the credit but she has not either. I now have spoken to three managers but no one knows what they are saying, maybe not intentionally lying but still wrong.

I cannot waste any more of my time with now three managers and no resolution. I would like to receive the $145 back for the reading glasses with the high resolution. I offered to accept that, and to just move on, but now there is a new manager telling me all the same lies again. I thought this was a great company, but if this can’t be resolved, then not such a great company after all. I would like to get the money back so that I can purchase glasses from another company. This is just taking too much time.

I would like to speak to someone at the Corporate Office about a problem that I am having with the company.

Worst service ever. We are still waiting for my husband’s glasses to arrive. There have a lot of excuses…but no glasses. Warby Parker seems much too concerned with volume not quality of service. They need to slow down and take care of the customers.

Worst customer service had an eye exam a week ago and still do not have my prescription! Been on the phone with them 10 times never a call back still waiting lens crafters is way better

I have been trying to get a refund since June 21 which was the day after I received my glasses. Because I paid cash the associates had no idea how to issue me a refund. After being in the store for approximately 40 minutes with no one letting me know what was going on someone came out to tell me I would be receiving my refund from the corporate office. I have been trying to call repeatedly, using several different Telephone numbers including the corporate number. Each phone number just keeps disconnecting. I sent an email earlier today and I would really appreciate a resolution to this problem. I would like my refund.

WOW amazing I dont see one positive comment here
I will address mine to the CEO

’ve been a customer with Warby Parker since 2016 I heard About them in a book that I was reading called originals by Adam Grant
I’ve been a fan of start up companies like that to breakthrough the so-called goliath companies.
Well now I feel that Warby Parker has become a
“ Goliath“. The customer service that I experienced at the Mall of America in Bloomington Minnesota is the worst … I was treated like an idiot and dismissed as my concerns and needs were ignored. It was disgusting and I walked out of there crying there is no human goodness to their customer service I will not be supporting you in the future and brought many people to you but the way I was treated was berated I spent $500 on a pair of glasses and was practically pushed out of the store at the end of my purchase.

I don’t care how you treat your employees Or how well you pay them whether it’s time and a half benefits etc. the bottom line is your employees really fuck over the customers.

Truly received the worst customer service that I have received almost anywhere in the last while in your Long Beach California store. I brought in four pairs of purchased glasses from over the last year that had scratched terribly even though they were handled properly. The employees spent all their energy figuring out how they could not help me and get out of the responsibility of replacing the lens. Not once did they stop and make suggestions that would benefit me. They even had the audacity at one point to comment that there were four pairs that they had to deal with, not understanding that I had purchased four pairs and was in for almost $500. I will never return to that store, not sure if I will even support the brand after this.

What an awful employment experience I had working for W.P. No wonder there’s such a big turnover within the location I was at. They really need a better plan in training new opticians. The main focus is sales when it should be sales, as well as helping the new employee to feel confident instead of treating them like their opinion of how they’re being treated is some big misunderstanding.
I kept being asked to stay and not quit, but after being treated like an idiot every time I’d ask a question (just to verify, not because I did not know), as well as speaking about me in a meeting amongst all my coworkers. Then after everyone comes back from the meeting each coworker chimes in on letting me know…”you won’t be able to train on the lensometer or do frame adjustments till further notice, so you’ll just be on the sales floor.” I thought to myself, these people are really unprofessional, rude, and do not have my best interest. So why would I ever consider staying to just fear being treated like crap again and again.

I just read in the Wall St. Journal that you guys are offering some of your employees paid time off to man the polls on Election Day. That is FANTASTIC! I salute you and will spread the word. You guys are on the right side of history. Well done.

Jed Spingarn

Good morning we were in your Paramus store yesterday

order number 519086845 sales person was very helpful and help this place the order

my wife needed her current glasses adjusted
The sales person informed another gentleman to adjust her glasses

when he adjusted my wife’s glasses he was having a lot of difficulty getting the lenses in and out

we just noticed today he crack the lens There are two cracks in the lens

We did not get his name he was a large overweight male with shorts on

He also seemed very annoyed and yelled at me to get my arm off his counter due to Covid 19. I found it strange that he made the statement than did not sanitize the counter??

If he in fact was following company guidelines how come the counter was not sanitized???

But more importantly he broke the glasses

could you call me please as soon as possible

Robert Franchino
845 304-0139

I do not understand why Warby Parker is out of network for VSP insurance. I received very little reimbursement for my $850 worth of glasses (2 pairs, progressive, high index, and transition). I will not be able to remain a customer of Warby Parker if this does not change. I would never have gone to Warby Parker if I had understood that clearly. I do not have the extra money to pay for these glasses. I am extremely disappointed given Way Parker’s commitment to social issues and donation program. How can you give so much then give so little to paying customers. Most customers who work for large corporations will have access to Eye Insurance.

Dear WP,
Please set up your customer service people to have return address specific to them. While trying to discuss an issue it seems as if I have talked to ten different people and then I have to try to explain my issue that many more times.
Frustrated in the South