Where is Vroom Corporate office Headquarters
Vroom Headquarters Address and Contact
Vroom Headquarters Location & Directions
Vroom Headquarters Executive Team
Name | Title |
|---|---|
Mr. Allon Bloch | Co-Founder and Senior Advisor |
Chief Financial Officer | |
Dennis Looney | Chief Supply Chain Officer |
Mitch Berg | Chief Technology Officer |
About Vroom, History and Headquarters Information
Vroom was founded in the year 2013. The company has been active for almost five years now. The founders of the company were Marshall Chesrown, Scott Chesrown and Kevin Westfall. As of the current date, the company had raised almost up to $440 million in investments. The company was listed in the Forbes’ Hottest E-commerce Startups of 2015. The same year, the company had taken over Texas Direct Auto. The company had generated a revenue of almost $900 million, in the year 2015. In the year 2018, the company had laid off almost 25 per cent of its staff. The company had also received a funding of almost $146 million, as of the year 2018. The headquarters of the company is based in 2615 West Interstate 20. The name of the place is Grand Praire, while the name of the state is Texas, USA. The pin code is 75052.
Vroom is an American e-commerce company that focuses on providing an online platform for direct buying and selling of various kinds of used cars. The current CEO of the company is Paul J Hennessy. As of the current date, the company has more than 1,000 employees working.
The primary services provided by the company include allowing customers and clients to have an online platform in order to purchase or sell various kinds of used cars, along with finance cars online as well, with the help of its partner banks. The company also provides a seven-day test drive before purchasing the vehicle.
Vroom Headquarters Photos
2 months later NO REGISTRATION!! Customer Service just keeps telling me they will submit a ticket! Can NEVER talk to a manager or supervisor as they are not available!! WORST experience EVER from the start!! Legally can not drive my car now as my temp tags are expired!!
I purchased two vehicles. It has been 9 months no registration or title. I have done multiple VIN inspections and have sent the documents they require multiple times. They have even asked for me to resign a new bill of sale 7 months later!! I filed a complaint with the New Mexico AG office. Would do the BBB except there are like 3500 complaints so I figure by the time they get to mine I will of already traded these in. Now when I call they have my number blocked or something and I get a crazy automated message saying they can not hear me. If I block my number or call from another phone it works! Not sure what to do now.
i hired a texas lawyer in Huston
Did you ever get your registration ?
Vroom has made the car buying experience the worst I’ve ever encountered. I’ve been telling them for 4, weeks that my temp tags are going to expire, they have now been expired for 2 weeks. All I get are lies upon lies. I wouldn’t even recommend vroom to my worst enemy. In hindsight I would rather go to a dealership and walk out with everything I need. I can only imagine how long it will be for my title and registration. If you’re thinking about buying a vehicle from vroom my only advice to you is ruuuuunnn!!
hire a lawyer like i did i live in Ca bought jeep June 2021 no title i hired Dan Grosu Houston
So upset I didn’t read these reviews before starting this process. I have been waiting weeks for delivery, no one seems to know where the vehicle is, my loan has been accruing interest, and I am paying insurance. I wish I would have kept track of the number of phone calls and emails I have sent. Emails are not responded to and when I speak to someone, they have no answers. Never again will I deal with this company or recommend it to anyone.
I have bought 2 vehicles from vroom….. I ran into a dead end with my latest vehicle. I haven see Pokémon to 5 separate people including a regional coordinator with no results. I was hoping you could guide me in the right direction to speak with someone in leadership ….. thank you,,,,
Paul K Wilson
Lieutenant CCSO Medical Support Unit
903-818-7995
Customer service is horrible. Can get a delivery date. Your account in vroom is never updated. Very frustrating
Worst company ever .I’m waiting for title for 6 months temp tag expired..
How are you continuing to drive, or are you? I have the same problem. My second extension of the temporary tag just expired today. I bought the car for my college-aged son.
Terrible experience. I bought a truck from Vroom at Texas direct auto. The salesman told me every vehicle is thoroughly inspected. My truck had leaking exhaust gaskets and leaking intake and valve cover gaskets. I found these issues 2 weeks after purchasing the vehicle. Vroom would not fix the issues because the warranty doesn’t cover exhaust parts. Simon Pineda from customer service was very rude. Vroom is terrible servic3
Your customer service sucks, how disrespectful! My tags expired on the 7th i started calling on the 5th of January,i updated my insurance than you said i had to much? How is that possible? I didn’t set the limits insurance co did. How am i going to be compensated for the time im unable to use my truck? Always hard to get ahold of someone at least 10+ min, i was on hold yesterday more than one hour. Im on hold now 1hr 5 min,
Mr. Livengood, I am having the same problem as you. I temporary tags on my car gas expired today. Were you able to fix your problem? Please let me know if you did and how. I really appreciate any info you can give me.
This is Trash I wouldn’t Recommend anyone Purchase a Car with VRoom I was Approved They Took my Money I signed Documents did Everything they ask me to do and Never Received Car But was Quuck to take my Payment, It Been Almost a Month I call every day they give you the same answer Scammers Stay away
The worst car buying experience I’ve ever had. Besides all the hassle of trying to get somebody on the phone they sold me a broken car and refused to cover it under the warranty they claim you have for 90 days not to mention the secondary extended warranty I purchased. So I’m going to pick my car up this afternoon compression valve repair $1000. Let me also mention the tires in the car suck so now I will have to spend another 800 to 1000 for Tires. I called and got a lot of nonsense about it, they don’t give a damn once they get your money. Messed up my entire Christmas plans on top of it. Vroom should be investigated by the justice dept, what a scam. Extremely upset customer Pat Seminario
My name is Joanne Castro. I’ve been trying to purchase a vehicle since the 16th of this month. In contact and no one knows when my vehicle will be delivered. No one knows where or if my fedex package will be delivered.
Before in contract I was able to get hold of customer service or my rep, now after placing a vehicle on hold and in contract, I can not get hold of anyone.
From a Very upset buyer
Joanne Castro
Vroom is the worst place to buy a car. Quick to help me but once they received your down payment they moved slow. Every time I turned around they needed some kind of document. I did a trade in and was told they would come get it once my car came. Had to keep calling on updates of delivery and nobody knew anything. Had to threaten them with a lawyer to get updates.Then when they did come get the trade no new car. I told them they was not getting my trade until my car came bc that was my only transportation so they came back another time. It’s been almost 5 months still no permanent tag. My tag office and DMV has no info on my tag and registration and I’m on my 3rd temp. I WISH I NEVER PURCHASED FROM THEM! I’m on the verge of telling them to come get this car and take them to court to get my money back. ALL of it. And I hope they see these reviews.
WE’RE HAVING THE SAME PROBLEMS! WE’VE BEEN WAITING FOREVER FOR OUR PAPERWORK TO GET PROCESSED TO CALIFORNIA DMV! CALIFORNIA DMV IS GOING TO INVESTIGATE THEM, AND MOST LIKELY WILL NOT LET THEM SELL CARS IN CALIFORNIA UNLESS THEY DO WHAT CALIFORNIA REQUIRES THEM TO DO!! ~~DON’T WASTE YOUR EFFORTS BUYING FROM “VROOM”~~WE’VE OVERNIGHTED FEDEX PAPERWORK TO VROOM AND IT’S NOT GETTING PROCESSED!~~AS YOU SAID THEY DON’T CARE ABOUT THE CUSTOMER AFTER THEY GET THEIR MONEY!! THEIR SUPPORT PEOPLE ARE NASTY ALSO! THEY TOLD ME “SO WE INCONVENIENCED YOU”, SHOCKED US WHEN SHE SAID THAT! HOW THEY CAN STAY IN BUSINESS WE’LL NEVER KNOW!!???
I am so very angry about the customer service I have (not) received. When I first contacted Vroom about a car I had seen online, the representative was friendly and helpful. Since I made the decision to buy the car, I have not been able to get in touch with ANYONE. I signed the contract within the 24-hour limit, although I couldn’t get my questions answered. I was told I would receive a return label to send my payment via FedX. It never arrived, and my calls to Vroom asking about it were not answered. Then I received an email saying I needed to send my payment within 24 hours. I sent a wire transfer yesterday, and have not received a confirmation that Vroom has received it. No one answers at corporate headquarters. I am feeling VERY nervous!
I’m a victim from Vroom! They cashed my check for $25k and they relisted my vehicle for sale! They’ve given me no information on when my money will be returned. This company is a total scam, I can’t believe this company still exists!
The same thing has happened to me, did you ever get reimbursed?
I am in the process of attempting to purchase a vehicle in full – cash. Paid the down to hold, completed the application process, and now the make payment section only blips on the screen then disappears. After being on hold for about 30 minutes I opted to use the call back option. When I was called back, the line was static and the “customer rep” had a foreign accent and could barely hear or understand him. I was not comfortable sending a 50k wire to someone I could not confirm was even VROOM. No way to call corporate. Tried the online chat, it was not a real person, just automated software that send you in circles. Good thing I was unable to them the $. Should have read the reviews first. I can’t believe they are able to survive doing business in this manner. If it is this hard to even buy a car imagine what it must be like to to choose the 1 week return process.
WORST CUSTOMER SERVICE” WE’VE EVER ENCOUNTERED! THEY COULD CARE LESS ABOUT TAKING CARE OF THEIR VEHICLE SALES PROCESSING!??? WE’VE BEEN WAITING FOR THEM TO PROCESS OUR CA. PAPERWORK SINCE OCTOBER 24TH, 2019, WITHOUT ANY RESULTS! SEEMS THEY DON’T WANT TO PROCESS OUR PAPERWORK TO CALIFORNIA’S DMV!!! VEHICLE WAS NEVER REGISTERED IN TEXAS, AND THEY WANT US TO PAY TEXAS FEE’S!! CA. DMV HAS INSTRUCTED US NOT TO PAY TEXAS FEES! THE LOAN COMPANY HAS PAID ALL FEES, BUT VROOM ISN’T PROCESSING OUR PAPERWORK!! A VERY INCOMPETENT COMPANY
i bought jeep in june 2021 still no title, they use 3rd party to register vehicles in your home state its called ATC colorado, auto title company, i had to hire a Texas lawyer Dan Grous Houston Tx i live in Ca
Company is horrible. I paid for my car over a month ago and still have not received it! All I here from customer service is 24 hours, 24 hours, never a solid answer from anyone. I agree with everyone else it’s “HELL” dealing with them! They should not be in business!
I am having a bad experience with VROOM so far I was told about 8 to 9 months ago that my registration was being processed and I still haven’t gotten it. Every time I call I’m not getting the help I need.
Matthew I’m having the same issue. They keep telling me that someone from title and registration will contact me and they never do. My 4th temp tag just expired.
Same here…. have filed complaints with BBB, FL State MVA investigation unit, and the Fl attorney general. Please do the same so we can get some help here
Were in the same boat, justgot our 5th temp tag today (1/5/2022)… the car was delivered on 8/12/21
bought my jeep in june 2021 now april 2022 still no title, hired Tx lawyer law suit is filed, i hired Dan Grosu, he handles contract law
Did you ever get your registration ?
I am trying to sell my vehicle to Vroom. Have sent all the necessary documents. Received electronic signature copy of contract this morning. 10:00 am EST Called customer service for clarification. Told they would edit the contract and email the updated copy to sign. 4:34 pm EST called customer service again. Where is the email with updated contract to sign. Response: “you were given incorrect information this morning.” It’s been this way all week with every step in the process. Fed up. Very poor customer service.
I am starting to believe that this company is a scam. Even their corporate headquarters phone number just rings and rings and rings until it says, “Welcome to Verizon wireless Your call cannot be completed as dialed…” WT? Does anyone know who to contact in the government to have a company like this who is Not delivering on Title and registration and payment for trade ins? Please post here.
File complaints with your local MVA Investigation Unit, the BBB and your State Attorney General. That is what I have done. Maybe this will help all of us. I hope this company folds and every single one of them loses their damn job.
I’m with you!!! They absolutely suck
CONTACT YOUR LOCAL DMV! THEY USUALLY HAVE AN INVESTIGATION DEPARTMENT! WE’VE BEEN WAITING FOR OUR PAPERWORK TO BE PROCESSED ALSO!! OUR DMV INVESTIGATION DEPARTMENT IS WORKING WITH US !!
Please post any class action lawsuit against this company
I’m in!
My case number is 483064 and my complaint is I been waiting for My permanent tags and registration since July that I haven’t received yet. I live in Maryland and your company let my car inspection expire, that I had done in July. My problem is when I received the car the windows were tinted too dark and the car wouldn’t pass inspection, so I took the tint out and had to send the car back threw inspection, then it passed. In the mean time I’ve been calling your company sense August about my permanent tags and I got my windows re-tinted. I think some of your company workers are not on there jobs and making buying a car from your company very difficult, so I see now why your company reviews are terrible and now I wish I never bought a car from there. Your company definitely needs better Staffing. If anyway reads my message or even cares please get this problem resolved. Thank You!!
What is the best way to take action against vroom? Anyone have any good contacts??
My name is Laxmi Nagaraj. I bought 2020 Lexus 300h on September 6th. I have not got permanent license plate or registration. My temporary license plate will expire in 7 days. When I call your customer support I am not getting any proper answer and none of your customer service personnel can tell me when I will get my license plate. I am getting a run around and non of your support personnel care to do proper work. Today I called 4 times still my problem is not resolved. My temporary license plate will expire in 7 days and I cannot drive my vehicle if I do not receive my license plate. Please talk to your support team and expedite to send the license plate. I need it ASAP
CONTACT EVERYONE YOU CAN POSSIBLE DMV INVESTIGATION BOARD, ATTORNEY GENERAL, ALL THE TV STATIONS, ALL THE MEDIA INTERNET MEDIS FACEBOOK, TIK TOK, ECT, ALL VIRAL PEOPLE YOU CAN THINK OF!!
CONTACT YOUR LOCAL DMV, ALONG WITH YOUR ATTORNEY GENERAL, AND ALL THE TV STATIONS! GO VIRAL AND DON’T STOP UNTIL YOU GET RESULTS! WE’RE IN THE SAME POSITION AS YOU ARE!!
RUN RUN RUN. Vroom is totally incompetent on ALL aspects. Maxed out all temp tags and still no registration. It’s been 5 MONTHS! It took 3 MONTHS to payoff my trade in. I am constantly calling only to get nowhere! HUGE SCAM! DO NOT EVEN TALK TO THESE SCAMMERS!
ABSOLUTELY HORRIBLE!!!!! NEVER DO BUSINESS WITH THEM EVER!!!! NEVER PICKED UP MY VEHICLE I SOLD TO THEM!!! HAD TO GO THROUGH HELL AND HIGH WATER TO GET MY TITLE BACK!! SOLD VEHCILE ON 8/21 AND WAS TOLD VEHICLE WOULD BE PICKED UP IN 10 DAYS, WELL ITS 9/10 AND STILL THEY DONT EVEN HAVE A CARRIER YET TO COME PICK IT UP!!!
Going through same thing. How did you end up getting your title back!?
Please do not purchase from Vroom. I purchased a car in April and the car is still not registered in my name at now 5 months later. After providing all the needed information and documentation to Vroom in April, they are telling me that they don’t even know if the person who was responsible for my title and registration is even working there anymore and that I need to go to my local DMV and get a temporary plate on my own dime.
They also delivered the car a week late and with no oil change and a slipping transmission. (the car only had 27000 miles on it and Vroom also provided me with a 60 day bumper to bumper warranty) When I took the car to be fixed at a dealer, they attempted to file a claim with Vroom and their warranty company who then informed them that they would not cover the repairs because the vehicle was not registered to me. $800 dollar later Vroom refuses to reimburse me for the repairs and now I have a car in my driveway that I can not drive due to Vrooms negligence. Please, Please, Please Do not end up like a lot of us on this list of screwed customers. If you would like to purchase online, I know a lot of people who have had positive experiences with Carvana and Carmax.
After purchasing a F-150 on August 6th I had a delivery date of August 17th and after the vehicle didn’t arrive I called Vroom and I was told there was an issue with the carrier getting there to pickup my vehicle. So a few days passed and I called back and Vroom had no updates so I started doing some research on my own since I received no call backs like I was promised and I was able to find out who the delivery company that was supposed to be transporting my truck and I was told that on the 15th they attempted to pickup my truck and Vroom wouldn’t release it. So after many hours on the phone with Vroom I was told that the vehicle was still going through inspection even though these vehicles that are listed for sale are supposed to be inspected prior before they are listed for sale. So fast forward to August 24th I’m finally contacted by Vroom and they informed me they couldn’t deliver this vehicle because the engine the engine had failed and if I wanted to pick out another vehicle I would be contacted within in 72 hours. At this point I know these people can’t be trusted and I informed that they just needed to refund my $7500 dollar down payment and their reply was someone will contact you within 72 hours to go over that. This is the shadiest company I’ve ever encountered. My suggestion to anyone considering Vroom if you cant put your hands on the vehicle don’t trust these folks.
Whatever you do -do not buy a car from VROOM. I bought a car in June and now the dealership is saying my rotors are rusted. I have only driven the car 1,500 miles. If they have a quality inspection it is a joke, and they are not accepting any responsibility for selling me a car with rusty rotors.
After i made a deal and put my 500 dollar deposit. They will never answer an email of any kind. If you call, the call center must be overseas. The awesome person i spoke with to arrange my deal is no place to be found .
Not answering emails is a big issue
They do not call you back about picking up your vehicle. After a week of saying they have the proper paperwork, they now say they do not. Very unprofessional and a major lack of consideration for the customer.
Let me tell you about Vroom. Take a seat, it’s going to be a long read. When you initially call Vroom is overly happy to help you. Almost instant call backs. What are you looking for how they can help you. Etc, Etc. You have your dream car there and you decide to put the 500 down to hold the vehicle while you begin the process. suddenly you are no longer a priority. you fill out your forms on line and need to move on to the next step but they move at a snails pace. and forget about getting the help you need when you call. and when I did call they constantly would ask if I was calling about…..giving me the info on a completely different car. every time I would have to correct them. a couple times they would put me on hold because they were confused. once they finally figure it out, we could finally move on. I asked them to please remove the wrong car off my account. They said they did, but when I called back, they pulled up the wrong car yet again! When they want documents from you though they want it NOW they only give you 24 hours to return. So they sent me the application to fill out and return immediately. I kept all the documents with the FEDEX envelope. I never once let them leave that envelope. I filled them out and sealed the envelope and shipped it off the next day. Now a couple weeks go by and I hear nothing from them. so I call them. They tell me I didn’t return all the forms! like I said earlier, Those forms never left the envelope in the less than 24 hours I had them! and why didn’t they call me! So they sent me the forms again! once again demanding them back within 24hours. so this time I took pictures of all the forms filled out, then me placing them in the envelope then me handing them to FedEx. try saying I lost them now! AND THEY DID! but this time I had the pictures and the name of who accepted the package! oh and they still pull up the wrong car! So now rewind a bit because there are other issues also happening as well. I traded in my truck to add to the down payment, also demanding to be paid within 24 hours. I searched high and low for the title and couldn’t find it, so I had to pay a 400.00 fee for lost title. So. everytime I would call they would tell me the reason things are held up is because I hadn’t paid the lost title fee. Which I did! so I get put on hold every time while they try to figure out if I paid it. Oh, so I apologize for jumping around. when I remember it I write it. So once forms are sent in there is a 5 day waiting period as they go over the forms and approve them. Then they ship your vehicle. So, 5 days canceled because documents were missing, 5 days canceled because of lost title fee. and it keeps going. Oh and they still keep pulling up the wrong car BTW. even though they said they removed it from my account. so im told to wait for an email saying everything has been approved and need to set up a ship date. So once again the 5 days came and went and once again I call and once again get told I had not paid the lost title fee. And once they figured it out again they said wait 5 days for approval. This time I lost it and told them transfer me to that department and ship my car NOW. at this point they push it through and wait for an email in 24 hours. We’ll what do you think happened. That’s right, nothing! no email. So I call again and they told me nobody approved my paperwork to be pushed through. In the end I finally got my car. But they put me through hell. And it’s not even over. I found my title and emailed them. And this is where I screwed up. I told them I found it but asked for my lost title fee back. they agreed so I shipped the title, once they got the title they once again denied I paid it. So now they have the title and my money. Do NOT and I mean it DO NOT BUY FROM VROOM. you will regret it! trust me.
I have had the worst buying experience from this company. They have turned my life upside down and could really care less. They picked up my trade and have not heard a word from them about the payoff on my trade. I received the car I bought online and found it is 3 different colors. Tried to swap if with another car and they screwed it all up so bad and then just re listed the car for sale on their site after 8 weeks of waiting. This company needs to be shut down. I think we should all file a class action law suite against them. They stole $16,000 of positive equity I had in my trade. Last but not least I just had to drop $826 for a battery for this piece of crap I purchased from them. There is no inspection performed before they sell you a car, hell they didn’t even wash the car or put gas in it before they delivered it to me at 11:30pm.
Broom violates the law and the rights of potential customers. No facility to unsubscribe or cancel any account. It is illegal to not provide a unsubscribe link. It is likewise illegal to harass anyone after being notified to cease all contact. Any further contact will be met with both civil and criminal sanctions against your company and the president.
Don’t do business with Vroom !!!!!!!!! You will never get anywhere.
Do true
When I called their toll free number last week , the Vroom representative was either too ignorant or did not care to speak UP after I explained that I am hard of hearing. I had to hand the phone to my wife .
In trying , repeat : trying to sell my car, I was instructed to take photos of the paperwork and download them. I am not the greatest photographer. But I submitted what I could last Thursday. . Tried my best.
Vroom asked me today to resubmit . There is no email address listed as to where I could reply and tell them to forget it ! Only that toll free number was listed .
I urge all hearing disabled persons to boycott Vroom.
Completely incompetent staff. They scheduled a delivery during my blackout days and driver wouldn’t take no for an answer. I was out of town and the solution from vroom and driver was to have a friend sign for it which is completely unprofessional. Had them send it to a physical vroom location instead where I apparently can’t pick it up and they can’t deliver it to me from there. When asked to talk to a supervisor they said they would put in a request from 24-48 hours to hear from them. They had no issues scheduling the pickup for my trade in and now I’m left without a car. Huge mistake going through vroom.
O.M.G. …. TOTALLY INSANE PROCESS purchasing from Vroom ………. NEVER experienced a worse buying situation and I’m waiting on my 3RD temporary tag with NO-ONE at Vroom having a clue regarding why the delay , or even, where the paperwork is. Corporate number routes back into the queue to the “clueless” customer support group. Going to contact the Governing Agencies that regulate dealer licensing, BBB and hope to receive help and direction from other, both, Social and Government Agencies. Going reach-out to the Media as well……… whatever it takes to rectify this mess !!!
D O N O T P U R C H A S E FROM VROOM !!!!!!!
I’m having the hardest time right now it’s been a month and they still calling asking for things are sans and mites ago including $1800 that they can’t seem to find
Complete Night mare
PLEASE before you decide to buy from this company read the reviews. Believe all that you are reading, this company is terrible with all aspects of dealing with customers. They cannot give you a solid answer to any of your questions with regards to delivery, wear is your refund, because they can’t deliver the vehicle as promised. I cannot believe this company can remain in business with the not so favorable reviews, terrible customer service, horrific delivery reliability, the list goes on. I am waiting my refund of a sizable amount, I am nearly out of undertaking, next step attorney. Buyer beware definitely fits this company. In short DO NOT BUY from this company. Read again if needed.
I wish I would have seen this comment before I decided to buy from them!! Delay after delay after delay after delay times 7. Awful awful awful service. I’m waiting to speak to a supervisor so I can cancel this contract.
Took my money and never scheduled a delivery date. Now I’m fighting to get my money back
I agree. BUYER BEWARE. Vroom sells unsafe cars. We are still waiting for a full refund and for the car to be picked up.
Don’t buy from this company. It’s a scam