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Where is Vons Corporate office Headquarters

Vons Headquarters Address and Contact

  • Address: 745 E Naomi Ave, Arcadia, CA 91007, USA
  • Phone Number: +1 626-446-9483
  • Fax Number: 925-467-3323
  • Email: customer-support@vons.com          
  • Number of Employees: 11100
  • Established: 1906
  • Founder: Charles Von der Ahe
  • Key People: Lawrence A. Del Santo

Vons Headquarters Location & Directions

Vons Headquarters Executive Team

Name

Title

Lawrence A. Del Santo

Chairman of the Board and Chief Executive Officer

Thomas C. Keller

President and Chief Operating Officer

Harold E. Rudnick

Senior Vice President of Retail Purchasing

About Vons, History and Headquarters Information

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Vons Headquarters Photos

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  • MB says:

    I would like to know the procedures for filing a complaint with your corporate office. I have never had such unprofessional service from Vons or your delivery service as I have just recently experienced.

    I placed an order, order #4387849-2250 on 8/10/2019, for delivery on 8/11/2019 between 10 am and 11 am. Up to this point everything is fine.
    The delivery driver arrives within the scheduled window of time and proceeds to carry Vons bags of groceries to my door. Once the groceries are unpacked I notice two items are different than what I ordered.
    I then decide to go through the order item by item to see if any other items are different than what I ordered.
    Upon completion of the checklist we find that we are missing 11 items.
    I called your 877-505-4040 phone number and spoke to a very helpful and professional gentleman who assured me that this would be taken care of and he would initiate a delivery of my missing items the next day between the hours of 8 am and 10 am.
    As I sit here writing this letter it is 11:20 am and still no groceries.
    I called the above listed number at 10:05 am to see where my items were and I was put on hold until 10:15 am. I was then told they were on their way.
    At 10:36 am I received a call from a person identifying himself as the Vons delivery driver who stated to me that he wouldn’t be delivering my items until 12 noon.

    I’m not sure what has happened to your system of delivery recently but I have used your service for a few years now and never has it been so unprofessional as this most recent experience. The delivery driver and the store seem to care less that I have now missed four hours of work because of a continual lack of customer service on the part of Vons.

    Please forward the necessary contacts for your formal complaint process with your corporate office.

    MB

     
  • Nancy Morris says:

    The service at your pharmacy at Colorado and Sierra Madre is very poor. I have talked to the store manager and there were no improvements. I have been using a Vons pharmacy for at least 15 years but I am about to change.

     
  • Em says:

    I Was Just In The Vons on N Pass Rd In Burbank. The Deli Worker Was Very Disrespectful To The Guy In Front Of Me. She Skipped Over Him & Went To Me. I Told Her That He Was First. & She Said What, Oh & Walked Away. Not Cool! The Guy Working Was Done With His Customer & Said He Was Sorry & Helped The Guy. More Good Ones Acquired In The Deli Dept.

     
  • EV says:

    I Am So Disappointed That The Vons On 301Pass Rd In Burbank CA Has Mostly Rude People With Bad Attitude Working There. Better Training In People Skills Would Be Helpful To Start With. I Am Going To A Different Store.

     
  • SZ says:

    Everything time I shop our Vons’s in DHS, CA I get overcharged. It never fails. I get so sick and tired of this happening.

     
  • Bernyce Moazed MS says:

    On January 28, 2019 I purchased a container of Orzo salad from the Von’s Deli on Twain in Las Vegas, NV. As I was chewing on a bite I realized something I was chewing was not organic, and spit it out. It was a chunk of red knitted material approx. 1-1/2 inch by by 1 inch+. Further checking I discovered two more pieces still in the container. I returned to the customer service window and showed the employee what I had. He confirmed – whatever it was it was not organic and referred me to another employee claiming this was no longer his responsibility . The other employee was in a heated discussion with two shoppers and glanced at me saying/growled she would refund my money. Without even listening to my story. I wrote to Customer Service in Phoenix and attached a hunk of the yarn wrapped in foil. In the meantime, I nearly gagged wondering where the yarn had been? Mopping the floor? Cleaning up around the toilet? Used as toilet paper? Who knows. Three months later I received a letter from D.J. Nordlund in Beaverton, OR offering a $10 Money Order! Claiming Customer service had not forwarded the sample I had attached to my original letter. I declined, on the basis 1) she made a snap decision based on hearsay. 2) I expected Customer Service and DJ Nordlund would be in the same town, and were not even in the same state, 3) Customer Service was lacadaisy and forwarded my letter to Oregon without the evidence, and worst of all – the attitude of the company employees who would never have tolerated this treatment if it had happened to them! Plus,
    I expected VON’S to care about their customers, especially in the prepared food service area – and requested $2,500 to compensate. DJ Declined – repeating her $10 offer. Even now, just thinking about it gives me the gagging reaction. HOW could VON’S be so heartless? It is not like I am being unreasonable – after all, this is going into the fifth month in my attempt to resolve VON’S gross negligence.

     
  • Heather says:

    Never in my life have I been more embarrassed by a Vons cashier with red hair in the location of San Diego, CA on Scripps Poway Parkway. My husband and I have been shopping at this location for 11 years, and got to know a few cashiers on a regular basis. Until today. We went shopping around 530 pm..and we had a big order and it took us 1 1/2 hours to shop. When we get up too the register, this cashier don’t know her name because she took off her name tag when we got to the line. As she was checking us out, she was going thru our order crtiqting everything we bought, and then said she doesnt feel comfortable doing our transaction. I was surprised, we had alot of coupons and she said that she wasn’t going to take our coupons, because she didnt feel comfortable with the color of our skin. I was floored. She said I will not continue your transaction,I don’t feel comfortable around you. She was very hostile towards me, and grab a case of water out of my hand and said you don’t deserve this. Her manager did not understand what she was doing. My husband siad to the manager,take all your food back I’m not shopping here anymore. We left and are reporting it to the BBB. Bad business never go to,this location!

     
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