Where is Vons Corporate office Headquarters

I traveled across the country this past weekend to answer the call about a need to H.E.L.P. come up with enough meals to feed 150 staff members for a Special Needs School. So I stopped at the VONS in Inglewood, California thinking, “What better place to get bags of food from?” I offered to make a donation for their $5 Grocery Bag Christmas give-away to deliver to a school that works with “Autistic Children.” (I was going to write a Charity Check from Hunger Aid for $1,000 for 150 Bags @ $5 per bag leaving at the rest to be given away to anybody.) The Director of the Store said he was “NOT” interested in supporting Hunger Aid on this Mission to H.E.L.P feed those that work with Special Needs Children. When I asked for a Regional Managing Director contact information, I was told that information was not available to give out to people like me. He made it clear to me that VONS “We have our own Hunger Aid Drive going on and We don’t need support from a non recognizable group like mine into attempting to use the good name of VONS to take advantage of the underprivileged. Good to know.

ATTENTION VONS:
YOU CAN FIND INFORMATION ABOUT THE HUNGER AID 501(c)(3) & E.I.N. ON THE OFFICIAL “HUNGER AID” WEBSITE: hunger-aid.org

VONS DOES NOT HAVE THE RIGHT TO USE THE “HUNGER AID” (REGISTERED TRADEMARK) BRAND NAME AT ANYTIME, AND DOING SO WILL BE A DIRECT INFRINGEMENT UPON THE “HUNGER AID” BRAND NAME LISTED WITH THE INTERNAL REVENUE SERVICE (IRS).

The Echo Park location is sub par. It’s too small to be a full service grocery store. They just added a teenie tiny meat department where nobody helps you. They need a bakery or at least a few birthday cakes for sale. They have a little bit of everything, yet not enough for people who cook a variety of foods.

It’s upsetting not to be able to find a cold bottle of water anywhere in the store.

The app is frustrating to use and is basically useless most of the time. The management is rude and a bit uneducated. I’ve had my change thrown at me when I pointed out it was short. I’ve had a cashier laugh at me when I pointed out I was being over charged. Today, I had a manager ignore me when I asked for the supervisor, then he accused me of calling him a name I never said. He lied and said he tried to help me when other staff stepped in. Nelson has been the worst person I’ve encountered at that store.

I would like to report a very unhappy employee that was very rude to me on Sept. 17, 2022 I went grocery shopping at Vons store #2232 and Tracey was the cashier. The way she talked to me was unacceptable not nice at all. I will no longer be shopping at that Vons anymore unless that cashier is removed.

Find away to keep your grocery baskets on your property.

My Vons seems to think that disabled people don’t deserve to shop. They have not replaced the riding cart for over 6 months and I am not ambulatory. This is a violation of the ADA. My nearest location is the Vins on 13th and Gaffey in San Pedro California. When I’m done writing this, I’m calling a lawyer, since I’ve called corporate several times.

Wanted to share our fantastic experience at your Rancho Bernardo pharmacy in San Diego California. Tami the pharmacist was exceptional! Informative, professional, kind and had great suggestions! Jocelyn & Julie were absolutely fantastic as well! Kind, professional, knowledgeable and incredibly helpful! It was probably the best experience we’ve ever had at a pharmacy. To top it off, you had the discount coupon for people who received a vaccine, that was the cherry on the Experience. Rewarding and reinforcing good behavior. Thank you for having such high caliber employees/ladies in your employee. It says a lot about them as well as about you as a company.

For the past two months I’ve been coming to my local Vons store and for the past two months they are out of the items that you advertise. No matter what time of the day it is they are always sold out. For two weeks in a row you’ve been advertising skittles- and guess what? Besides that they don’t have them they don’t even have the barcode to scan it. Just recently you advertise Perrier I came in to the store on Wednesday and they were already sold out. It looks like you deliberately creating a deficit. I will have other file a formal complaint to all other institutions and let the investigate this issue. THIS IS REALLY FRUSTRATING. AND ITS NOT HAPPENING ONES IT HAPPENS EVERY WEEK FOR THE PAST TWO MONTHS. I’m talking about store #2039

HI IM BOB OLE OLSON 560-27-5820 BAPTIST FATHER ASYLUMS ETCS IM THE ONLY INSS ETCS OWNERS ETCS EMPLOYEES ETCS INFINITES ETCS STILL SIROUNDED BY liners ETCS SOME MUREDED ETCS RAPED ETCS ME ETCS MORE THAN 1000 TIMES ETCS STILL NOT ALIVE ETCS STILL HOSTAGES ETCS VONS 1131 WILSHIRE BLVD SANTA MONICA CA 90403 USA THERE liners THAT WONT STAY OUT OF VONS THEY PLAY CASHIERS ETCS MANAGES ETCS DIRECTORS ETCS INFINITES ETCS THEY KEEP US OLSONS APART ETCS PLUS THE ASYLUMS ETCS MAILS ETCS DELIVERYS ETCS NEVER RECEIVED ETCS NEED HELP TEXT MESSAGES NO REPLY NEED TO REMOVE VONS 1131 WILSHIRE BLVD SANTA MONICA CA 90403 USA NO UNIFORMS ARE ALLOWED ETCS ANY WHERE ETCS STILL NOT RECEIVED ANY PAYSCHECKS ETCS IDS ETCS INFINITES ETCS QUESTION HOW MANY liners ARE THERE ? GOOD QUESTION ? HOW MANY NOT liners ARE THERE ? ITS ME BOB FATHER BY FROM UCLA CA USA WE 3-30-2022 6:29 AM

Hi,
My name is Maggie. I live around the neighborhood of “Vons 3027,” and I shop most of my day at the Vons.
I saw several times shoplifting around the afternoon. I have decided to research and investigate that situation because I like integrity, honesty, hardworking, and loyalty. So I need our community to have effective behavior with a positive environment and be mentally, emotionally, and physically healthy in our neighborhood and for neighbors’ safe.
After more than two months of research and investigation, I found several students from Highland High School & Hillview Middle School, those kids from our community who shoplifting.
The students came to the Vons 3027 around 1:30 p.m. on Wednesday & Thursday. And 3:30 p.m rest of the school days as always for shoplifting. They steal lots of Fried Chicken, Sushi boxes, Drinks, Snacks, and others. Especially, more than twenty-five boxes of Sushi every time that I certainly discovered.
They took that foods and drinks to the restrooms and kept them in their backpacks, and ate them on their way home. Some of them opened the boxes and packages and ate them in the store.
I also found very odd behaviors of the Store Managers and Staff’ who ignored the unethical behavior of students and other shoplifters. They act like “not our business.” No practices for prevention for third-parties merchandise and children behaviors.
But some customers tried to stop them in the store and out of the store.
The Vons 3027 Store manager and staff’s behaviors like shoplifters to act more dishonest and encourage to commit the crime.
I am aware of the state law, but the store authorized person has the legal right to use force in detaining an alleged shoplifter. However, I would suggest minimizing shoplifting incidents, putting the warning signs, and instructing your staff to greet and engage with every customer who walks through your doors. Cooperate with the community school district, keeping security guards, etc.
In this situation, the shoplifters are kids; they should have a bright future by leading and supporting our community, organization, industry, country, and even world one day instead of letting students shoplift.
Why would we coordinate to correct/progress the kids’ behaviors, minds for supporting our effective healthy environment?

We have been shopping at Von’s for over 30 years and it now looks as if it has come to an end. The Store we frequent is #2614 in the SW part of Las Vegas. The bakery has trouble getting a regular variety of breads on the floor, distilled water delivery is almost non-existent, dairy delivery is horrible, packed mixed fresh fruits are hit and miss; and so on and so on. I’ve grown weary of dodging pallets full of product and roll-offs in the isles and little facing efforts in the store. I worked for Safeway while I was going to collegemany years ago so I know a little about how things operate. We go to Smith across the street and its a different world including the attitude of the stocking clerks. There are a couple of checker that I will miss, however, we are done-done. I don’t want to hear the Covid-19 excuse as other stores are able to cope.

Very disappointed with the service at Vons Oakhurst, CA.
My order for pickup was put in this am 3/17/22 for pick up at 3pm. At 3:31pm received message that unable to fill my order, but I could refill at 11:59pm tonight.
If I wanted my order on 3/18/22 would have requested it then, but I wanted my order for pickup today, just did not have staff. If no staff why wait till 3:31pm to tell me?
This is not the first time my order has been missing or not when or what I ordered,
but it is the last.
Raleys now has my order and can have it ready today not tomorrow.
Very disappointed customer.
Who did not receive the service expected.

Oh, this little story about how your stores are wonderful is a load of crap. All you see is $$$. .and could care less about the people keeping your doors open.

Lawrence, when are you going to get your head out of your butt and set up pay for pickup with SNAP at your lake isabella store. What are we? Red headed step children? Feel free to contact me so I can get your flimsy excuse.

Von’s discriminates against handicapped. I went into the Von’s on Vermont tonight, and when I went to pay, I had asked the cashier if she could punch in my Von’s card. She said I could do it myself. I said I actually couldn’t and would she please do it. She wouldn’t. She repeated for me to do it myself. I said you have the capability to do it, and I can’t. I had to further explain I had a neurological condition, and she made me say this out loud in front of other customers. She told me she wouldn’t and said “What? Your hands don’t work?” I called the manager after I left crying at how an employee or any human being could discriminate against handicapped. I was transferred to Juana, and it turns out she was the cashier that humiliated me.

I’ve lived and shopped at this little “forgotten” Vons here in SJC for 16 years now. I’ve complained about the lack of inventory, etc. Sometimes the dairy section is near empty. Two days before Thanksgiving. After telling you people that I would only buy from your fish counter if I was suicidal, somehow it was really cleaned up, an it’s appreciated . But!!!!! The clerks AND the meat cutter in this location only leaves one to wonder why one needed to “bother” them!!! SO rude!!! I am very kind and respectful to them, but in turn, all I get is a grunt!!! Even after wishing him a Merry Christmas!!!
Problem is….we no longer have a choice of grocery stores in SJC!!! Why can’t you make it an “epic” shopping experience?????
By the way, I am a former Vons employee !!! I know what the shelves should look like, and how to treat customers!!!! Guess I’ll need to drive further to Stater Bros!!! Now THAT is an epic experience—-in EVERY dept.!!!!!

I am wondering if you donate to causes. Oxnard’s All Saints church is sponsoring laundry love. Do you give donations to causes?

I was hurt at Vons when I slipped and fell on water that was on the floor and still in pain it happened at the Vons in Lake Isabella6/4/21 I would like to be mailed an accident report paper 125 Butternut Dr. Bodfish, CA .93205 my name is Roxanne Nelson

I find it hard to believe that Von’s does not care about being a good neighbor. Your trucks come in between 4 and 5 snd those semi trucks are left running making all kinds of noise and wakes innocent men, women and sensitive children every single night. How would you like it if your little kids were woken up every single night crying because the trucks scare them?
Complaints have gone no where. Why doesn’t anyone care?

I have been a Vons customer in Thousand Oaks Ca. For 21 years. The stores in my area have been on a steady decline in service, maintenance , and product selection and quality.
It is appalling and disgusting that the checkers are not required to wear a mask, they are not disinfecting their hands or washing their stations, the check out ramps are filthy with milk and blood left on them . They are sticky and smell.

It is unsettling enough to have to shop with strangers that
May or not be vaccinated and are no longer wearing a mask. However it is insulting that the store does not care enough to require employees to wear a mask.
My shopping experience today was extremely disturbing in every way.
I will no longer shop at Vons.
I have other grocery stores in the area that still care and are doing their best to serve and protect their customers.
I have heard the same complaints from many of my neighbors regarding your stores here in Thousand Oaks.

I found this Von store here in Palmdale to be very racist, I tried to ask an employee a question he acted as though he did hear me, and kept on walking look back at me. I have mobility issues I found it necessary to move out the way of 2 employees in order not to be knot down the employees their same to have the same attitude as the store manager, rude.

Do not use their delivery service. They left off multiple items. Took me 2hrs to get through to someone. When I finally was able to get through they weren’t able to give me an immediate refund. They told me I would have to call back tomorrow to reorder or a receive refund. Should have never used this delivery service.

Hello,

I wanted to let you know how much I appreciate the staff at Von’s store on Victoria Avenue in Oxnard @Seabridge. In general, from the employees outside that keep the grocery carts clean, to the Starbucks counter, to the baggers, to the workers in produce, EVERYONE is always so nice and helpful! I haven’t had one negative experience with staff in the three years that I’ve shopped at this location.

I want to highlight a couple of things in particular:

First, the staff in the meat department are so kind! My husband and I eat a lot of fish and fell in love with the barramundi. They now order an extra case for us so that we don’t have to come in weekly because of the pandemic. I know this doesn’t sound big but it is for us. I always thank them but I believe that you should know.

I received a text message about 11:30 p.m. on Saturday from Michelle. She apologized for texting so late and identified herself as the closing supervisor. Michelle told me that I left my purse in the grocery basket and I could pick it up at 6:00 a.m.

It’s one thing to leave a purse in the basket loaded with money, credit cards, and lottery tickets that I purchased for stocking stuffers. It’s another to leave a purse that my dad purchased for me when I graduated with my doctorate. My brother gifted the wallet inside. They are both very expensive but more so sentimental.

Not one dime was missing and I have no idea how Michelle found me! I went into the store to thank her but she wasn’t there. I want you to know who works for your company. You should be proud. After moving from Moorpark and shopping at Ralph’s for many years, I was very hesitant to switch groceries. My first day in the store was so pleasant and it’s been great ever since.

I hope this message doesn’t get lost and given to your executive team. It’s the reason why I will continue to shop at Von’s.

Happy Holidays and thank you for taking the time to read this.

LMM

I standing in line at the Starbucks inside the Vons @ Riverside Plaza. I was wearing my mask and standing well behind the person in front of me.( 10 feet ) I was answering my phone and pulled my mask to the side for a moment to answer and the women employee at Starbucks yelled at me -in front of other customers-to wear a mask. I showed her that I had a mask & was answering the phone….I replaced my mask & left the line. HOW RUDE!! This was completely unacceptable , unnecessary and UNPROFESSIONAL !!
I guess instead of having Wal-Mart Greeters …Vons has Mask NAZI’s.
I have 7 other grocery stores within 5 miles of my house…Why would I shop at such an unwelcoming store ?

In the Vons at 3993 Governor 92122 about 10am Saturday 8/29/2020.
Close to expiration date milk, melted ice creams and one check out open. 10 people in line! It took me longer to check out than it did to shop.
And…was not informed of a charge for bags!!!!

To Vons Corporate.Location in Torrance and Anza California.i love this location.i recommend everyone to come here.great store.This young man name Cloud is great worker.friendly.i really like him!!!.this store has good deals.most staff is friendly.

The Oakhurst store has been going down the tubes for at least 10 years. I can’t stand to shop there anymore. Everyone, the ginger-haired manager, old geezer that’s in the pharmacy, the nasty chick in the meat dept,. to name but just a few; everyone has an attitude problem. They hate their jobs and take it out on the customer. The bakery section is always empty. It stinks like nasty mold in the produce section, they scream messages over the PA constantly. It is a miserable experience. GO SHOP AT RALEY’S ACROSS THE STREET!!!!!!

From: Joan Edelmann
Date: August 16, 2020 at 9:22:48 PM PDT
To: customer-support@vons.com
Subject: Vons Hermosa Beach

I was in line to check out at Vons this afternoon when there was a power outage around 3PM. I was told that there would be no problem and that the store would put my groceries in the refrigerator. Michelle wrote my name and phone number on a paper grocery bag, put it in the cart on top of the groceries, and said the store would call me as soon as I could come down and pay for the groceries. It had taken me about a ½ hour or more to do the shopping. All afternoon I kept checking the Edison outrage report on line. At the same time, my 91 year old husband kept asking when we were going to have dinner which was not to be done without the groceries.

Finally just before 8PM, I called the store to see if I could come back and pay for the groceries. Kimberly informed me that they had already been put back in stock. When I asked why no one had called as promised, she had no answer.

I went down to the store at 8PM and asked for a manager. After waiting, I was told that the manager would be up to see me in 5 minutes or so. I told the young clerk that I could not waste any more time in the store today. I was going to get a cart (by the way, lots of clerks walking around but no sanitized carts outside) and asked that the manager find me in the store. Not a hard thing to do as not that many people shopping. Needless to say I never saw a manager.

I understand that power outages are not predictable. This is not the first time one has happened in the area. I am very angry that my patronage was so little regarded. My husband Irwin Brand has shopped in your store since we moved to Redondo in 1995 until last fall when he decided to stop driving. The shopping is now my chore to do.
Ralph’s in Manhattan Beach is less than 2 miles further. Even though I understand the layout of your store ((I do not cook so have never been involved with shopping), I am not adverse to trying somewhere else where my business would be respected.

Just so you know, tonight was the 2nd time I tried to buy a birthday card for a friend. Last week, when I checked out with Lev, it was not in my bag when I got home. I wasn’t charged so it was a minor inconvenience. This afternoon, I picked out another card. Of course I don’t have it and couldn’t find it when I got back so now it is not a minor inconvenience anymore.

I cannot express the level of my anger at the incompetence of your Hermosa grocery store. I went down and spent $84 without getting everything I had originally picked out. It was just so we would have something to eat tonight. By the way, I checked out with Jeanne tonight and she was very nice.

Joan Edelmann
Cell:310-567-8196

I purchased yellow peaches and plumbs last week at my local Vons on Balboa Drive in San Diego. They are absolutely the best I have ever purchased. Kudos to the manager to keep the quality high.

Front manager “Bob” shares his disbelief that covid is not real. Wears his mask under his nose and will tell stories of altered death certificates to show death by covid. Has MAGA written on the back of his badge and will flash it. Completely unacceptable behavior and obvious with his political beliefs.

I would like to commend Our Yucca Valley Store Manager Yolanda Schultz on several levels. When there are multiple choices for shopping, I choose Vons because of Yolanda. She has always been available to answer questions, is pleasant and knowledgeable. The months since Covid 19 has changed our whole way of living, Yolanda has lead her team of employees through the restructuring of how we shop with patience and grace and made my family feel safe and confident while shopping. Amidst this time of change and uncertainty Yolanda also had to manage a complete store remodel. Customer service is a rarity these days. I commend Vons for employing this high caliber of work and hope that Yolanda will be rewarded for her dedication to your company.

Expect The Best! Claudia Saldaña

Please edit post, mace to mask.

I just shopped at Von’s on 19th Street in Rancho Cucamonga. I am offended that a black male bagging groceries was wearing a face mask that had “BLM” and “I can’t breathe” printed on it. I am very offended that Von’s management allows employees to wear a face mace supporting a radical communist organization that is calling for defunding our police. I was told that I had to contact Von’s division corporate office on this matter. Michelle Perez has not returned my call.

I am very mad that I just shopped at Von’s on 19th Street in Rancho Cucamonga. I black person bagging groceries was wearing a face mask that said “BLM” and “I can’t breathe”. Black Lives Matter is a Communist organization that is calling for defunding our police. I am upset that management permits this.

Walked in to VONS in the La Verne location to buy pasta sauce felt great that it was in stock. I drove to two different locations and didnt find it prior to this visit. To my misfortune the line wrapped allll and I mean all around the store. I understand we have a pandemic happening all the more reason to get people out fast not waiting in line. I will not shop at vons from hear out please think of better ways to handle this problem.

Grover Beach Von’s, CA: Mask are mandatory now in our state. There is no sign in the door about it. I saw people without mask. You shouldn’t let customers in unless they have on a mask. The basket retriever was not wearing one while all other employees were. He said because he was outside. No, he brings them inside while passing people entering the store. I don’t see any managers up front where they should be. It’s a very busy store. One couple did not wear a mask and told me mine would do me no good! Please do something so we feel protected from the virus in this store.

Please have your store managers comply and enforce the mask policy. Vons at Wooley and Victoria in Oxnard CA has chosen not to do either. The governor has indicated masks are to used in public. Our “neighborhood” Next Door Neighbor has several complaints about his policy on this issue. Many are choosing not to shop at Vons.

Encinitas Vons off el Camino real has the RUDEST employee there named Charles. He won’t hesitate to send you to another check out line(after standing in line forever it’s my turn next but asks me to go get in another line because he wants to socialize with someone he hadn’t seen in a while. Are you kidding me?? Get her number call her when you’re off work. He was so rude to me

Why is it the Long Beach Circle location is always in turmoil? I will not shop there ever again and have told my neighbors on Nextdoor to only shop at Stater Bros.
Tammy the store manager is so unpleasant, she is an older woman and is so rude to customers. I witnessed her tell a customer to ask the bakery about a bread! Then walked away taking to another female coworker making fun of cashiers. They are close to the same age and look line they could be sisters- so maybe that’s the reason.
The last 2 times I was at the store I ran into her. She’s awful to the cashiers and the baggers. She yelled at a cashier in front of a line of customers and the poor girl had the longest line and was clearly doing her job! But Tammy is a bully and just went after her.
I was in this past Saturday and she was laughing with a cashier about a picture on her phone when I walked in and then when I was checking out I heard her yelling and reprimanding a young cashier telling her if she was her mother. What kind of manager says that kind of stuff to an employee??
Es I will keep posting on Nextdoor to not shop there! Between the stealing, homeless people and rude managers the only way to get change is to close that location

Interesting why they have their store experience comments page down?everything else works but that specific category down.its ok I’ll just seek counsel I got enough witnesses to make this go viral.anyone else have any bad experiences with being discriminated against please feel free to email me at towtoyou691@gmail.com

My complaint about Kleenex toilet Paper was wrong it was a price tag issue.

I wonder if Fox News might be interested about ‘this ripoff 5.99 for 1 small roll of toilet paper?

Kleenex toilet paper 1 small roll 5.99 plus tax.Something wrong here ripoff during this crisis.

I’m disappointed that you allow customers to enter your stores without masks! It’s irresponsible.

I would like you to know the Vons at 8310 Mira Mesa is not adhering to basic cv protocol. No distancing, employees taking off their masks to talk to me with no social distancing. Eric, the manager was mean to me. Told me to never come back.

Harold E. Rudnick
Help us help you protect your people
Contact me brianbinnie64@gmail.com
562-706-1066. Brea California
We have Infection control products. Face Masks Fase Shields Hand Sanitizer and more. We would enjoy discussing potential of keepin you people safe and soon the public will demand
Please let’s discuss potentially

At 14:03 today, 04/03/20, I checked out of the self check at Vons, Store 2094. Three employees started dancing and laughing right between the people in self checkout coming within two feet of people checking out. One of those employees rubbed her runny nose. None had on masks. After I left and was in the parking lot, I phoned the store and told the person who answered, who said she was a manager, what had happened. Her name she said was Brenda. She said she was sorry I was upset and said twice, “they were just having fun”. Nine people have died of Corona in Ventura County. Hundreds of people are ill. The schools are closed, businesses are closing, etc. This is the Vons store at 5275 Mission Oaks, Camarillo, CA. Their phone number is (805) 482-7933; Director John Porter. Brenda did NOT say she would do anything about this life-threatening behavior by her employees. I got in the car with a person who spends his life using wheels to get around. The behavior of these employees shows a complete disregard for the dangers of passing this virus on to others. It is shocking behavior and could cause Vons to be sued. PLEASE MAKE SURE SAFE GUIDELINES ARE FOLLOWED AT THIS STORE.

Can you tell me why Starbucks inside Vons is still open?? Do you think coffee is essential?? Are you guys that money hungry that you’re not closing it down. This coronavirus is very serious & you would think that you people would care about your employees & do everything & anything you can to keep them safe. SMFH!!!!

I placed an order 2 weeks ago and received a conformation number, a delivery date and time which was March 23 between 12 an 1 P.M. My order never came and when i called to check on it today I was told it was cancelled because it was out of stock. When I ordered it it was in stock, so how come it was canncelled. I asked why it did not ship when I placed the order? The person I talked with was very rude she also said they were prossing new orders so when the stock came in I had to re order it. I asked her to just have my order filled when stock came in she said they could not do that. I said that is rediculous.

Well after reading the above comments and seeing that no one from the corporate office has replied to any of them I’m not sure that mine will get addressed either. I know that this is a tense time for many people in San Diego I just got finished going up to your store in the 4000 block of El cajon boulevard and was greeted by a manager who explained to me that the carts were to the left freshly sanitized for my use and I said no thank you I don’t need one to which she barked back at me well I was just trying to help and another employee came along and said we don’t need your comments am I not allowed to say I don’t need a cart? I just turned around and said I don’t need this I can shop elsewhere the manager then followed me out the store and said we’re just doing it for your protection and safety. At that point I did get irritated and told her I was sorry that she was in a b***** mood got in my car and left if I walk into that location again and the same manager is there I will walk back out I have other choices of places to shop smart & final Ralphs Walmart Target any place other than Vons and the 4000 block of El cajon boulevard if your managers do not know how to manage a crew and handle a store under a stressful situation they should not be managing .

To who it may concern I placed an order for paper towels,toilet paper and tissue. Went to pick up my order @ Vons in Fontana on cherry. Come to find out they couldn’t find it and they told me to call 877-505-4040 I was on hold for over 45 minutes finally just got tired and hung up. We still need to have customer service. I understand with what’s going on my order could be canceled but I never received an email of cancellation so I was under the impression my items would be available.Please try to understand where I’m coming from your service allowed order’s to be placed.I did my order on sat 03/14/2020 for this pick up time and date below….
Order # 13260232
Pickup Date & Time
Tuesday, 3/17/2020
6 PM – 8 PM.
sincerely disappointed customer

Has Vons ever considered opening stores in the Midwest? I live in the Des Moines, IA area and our HY-Vee stores are obviously having some major financial problems. I lived in Las Vegas for 14 years. During those 14 years I was very pleased with Vons. We basically have 3 other grocery stores in the Des Moines are. Price Chopper, Fareway & Aldis. Fareway is fine–the only problem is that they aren’t opened on Sundays or any holidays. I think Central IA needs a shake up and would love to see a store from out West come here. Thank you.

I live in Las Vegas and have been ordering delivery for 8 yrs. because I’m disabled and do not have a car. VONS website was down for 7 weeks and had to pay for taxis to get my groceries. Finally the website is working, however, they made silly changes and this is because they hire primitive Indians who mess up everything they touch. The last two orders were a headache, February 13 they sent me a yogurt with an expiration date of February 15, even though I requested an expiration date of February 29. I called VONS and the woman said she would credit me $5.00 towards my next purchase but never got this credit. On March 6, I requested delivery between 9 and 1p.m. It was 3 p.m. and no delivery. The driver finally showed up at 3:30 p.m. and brought me two items out of several I ordered and paid. I asked him where was the rest of the items and he answered “I don’t know, I have to come back.” There were two items missing and the box with 18 eggs was totally smashed. I called VONS and a woman named Alice gave me a credit for $12.00, I told her that I did not get my $5.00 credit from before and Alice said that she would email me confirming the credits. To date they have not credited this amount nor I did receive the email from Alice. I expect a credit of $17.00 due me immediately.

I’ve tried twice today to write corporate and the emails come back. Here was my letter: Hello…we live in Canyon Country Ca. 91387. Your Von’s on Soledad Cyn Rd at Sand Cyn has been our go to store since we moved here in ’91. As of today that might change depending on if we hear from Von’s corporate with an explanation why my wife was subjected to a pro Trump political campaign person tirade with a table and signs standing near the door way to your store. As she leaving with her groceries he approached her asking if she voting for lower taxes by supporting and voting for Trump. He was standing in the path of leaving your store. When my wife said she “I’m sorry but I am not a pro trump voter….he replied “well, I’m sorry, but your sorry so have a sorry day!” There are other stores to shop in out here. IF this what you want to subject your shoppers to, let me know and I’ll will inform my friends in my neighborhood what is going on. The country is divisive enough already and I do not want to support this where I shop. Please reply. IF I don’t hear from you asap I will assume that Von’s supports this kind of behavior and you no longer want my business!!! Sincerely, Robert W in Canyon Country.

Just shopped at the Vons located on Tamarack, located in Carlsbad CA. This location had hired an elderly somewhat dishelveled lady who was completely unable to handle her emotions or the customer service required at self-check outs. The employee, ‘Gail’ was poorly dressed and was oddly wearing inappropriate and highly unprofessional ‘purple fuzzy ears’ on her head… this while snapping at client questions! The self checkout machine went into error 4x. Each time, I had to go get her attention and ask her to come back. She never it did it on her own volition. Her annoyance grew at having to perform her job, all the while her mannerisms were stinted towards rudeness. Finally on the fourth time, she flippantly remarked, ‘oh well.. looks like you’re just going to have to stand in line then’ (two lines open each with close to 20 in each). Without emotion I simply left the goods there and began to walk out of the store. At that juncture, she yelled across the front, ‘YOU DON’T HAVE TO BE SO RUDE.’ After which, I did speak to the active manager, who seemed to dismiss my complaint by insisting that ‘she’s always so friendly’. Went to Smart and Final to get what I needed instead. Will only return to this location when in a bind.

I and my entire family have been shopping at Vons for 40 years Been always satisfied with their products. But now we realize that changes have been made and they are to impoverish the quality of merchandise . For example I always bought Signature select artesian rustic French baguette. Now I have been informed that it has been discontinued but not the reason. Why would you discontinue a type of bread that is always sold out and replaced it with nothing comparable. The other product is mortadella . We do not know the brand and you sell it without pistachios. I realize that you are determined to lower your standards since changing to Albertons. I have never shopped at Albertson for the reason that the standards where not acceptable by us Italians who care deeply about our food quality. You possibly do not qualify to have us as costumers and after 40 years we should have a voice in what we accept as clients. I will make sure that I pass this on to my Italian acquaintances.

I have been trying for two days to place my order for delivery. I keep getting a message that you are having technical difficulties and a number to call. I sat for 30 minutes waiting for a human and then was told to keep trying different browzers. I tried Microsoft Edge, Fire Fox, Google Chrome and still kept getting the same message. I’m 87 and need my order. When will you have the technical difficulties fixed. I use Von’s on Ventura Road, Oxnard, CA.

I would like to know the procedures for filing a complaint with your corporate office. I have never had such unprofessional service from Vons or your delivery service as I have just recently experienced.

I placed an order, order #4387849-2250 on 8/10/2019, for delivery on 8/11/2019 between 10 am and 11 am. Up to this point everything is fine.
The delivery driver arrives within the scheduled window of time and proceeds to carry Vons bags of groceries to my door. Once the groceries are unpacked I notice two items are different than what I ordered.
I then decide to go through the order item by item to see if any other items are different than what I ordered.
Upon completion of the checklist we find that we are missing 11 items.
I called your 877-505-4040 phone number and spoke to a very helpful and professional gentleman who assured me that this would be taken care of and he would initiate a delivery of my missing items the next day between the hours of 8 am and 10 am.
As I sit here writing this letter it is 11:20 am and still no groceries.
I called the above listed number at 10:05 am to see where my items were and I was put on hold until 10:15 am. I was then told they were on their way.
At 10:36 am I received a call from a person identifying himself as the Vons delivery driver who stated to me that he wouldn’t be delivering my items until 12 noon.

I’m not sure what has happened to your system of delivery recently but I have used your service for a few years now and never has it been so unprofessional as this most recent experience. The delivery driver and the store seem to care less that I have now missed four hours of work because of a continual lack of customer service on the part of Vons.

Please forward the necessary contacts for your formal complaint process with your corporate office.

MB

The service at your pharmacy at Colorado and Sierra Madre is very poor. I have talked to the store manager and there were no improvements. I have been using a Vons pharmacy for at least 15 years but I am about to change.

I Was Just In The Vons on N Pass Rd In Burbank. The Deli Worker Was Very Disrespectful To The Guy In Front Of Me. She Skipped Over Him & Went To Me. I Told Her That He Was First. & She Said What, Oh & Walked Away. Not Cool! The Guy Working Was Done With His Customer & Said He Was Sorry & Helped The Guy. More Good Ones Acquired In The Deli Dept.

I Am So Disappointed That The Vons On 301Pass Rd In Burbank CA Has Mostly Rude People With Bad Attitude Working There. Better Training In People Skills Would Be Helpful To Start With. I Am Going To A Different Store.

Everything time I shop our Vons’s in DHS, CA I get overcharged. It never fails. I get so sick and tired of this happening.

On January 28, 2019 I purchased a container of Orzo salad from the Von’s Deli on Twain in Las Vegas, NV. As I was chewing on a bite I realized something I was chewing was not organic, and spit it out. It was a chunk of red knitted material approx. 1-1/2 inch by by 1 inch+. Further checking I discovered two more pieces still in the container. I returned to the customer service window and showed the employee what I had. He confirmed – whatever it was it was not organic and referred me to another employee claiming this was no longer his responsibility . The other employee was in a heated discussion with two shoppers and glanced at me saying/growled she would refund my money. Without even listening to my story. I wrote to Customer Service in Phoenix and attached a hunk of the yarn wrapped in foil. In the meantime, I nearly gagged wondering where the yarn had been? Mopping the floor? Cleaning up around the toilet? Used as toilet paper? Who knows. Three months later I received a letter from D.J. Nordlund in Beaverton, OR offering a $10 Money Order! Claiming Customer service had not forwarded the sample I had attached to my original letter. I declined, on the basis 1) she made a snap decision based on hearsay. 2) I expected Customer Service and DJ Nordlund would be in the same town, and were not even in the same state, 3) Customer Service was lacadaisy and forwarded my letter to Oregon without the evidence, and worst of all – the attitude of the company employees who would never have tolerated this treatment if it had happened to them! Plus,
I expected VON’S to care about their customers, especially in the prepared food service area – and requested $2,500 to compensate. DJ Declined – repeating her $10 offer. Even now, just thinking about it gives me the gagging reaction. HOW could VON’S be so heartless? It is not like I am being unreasonable – after all, this is going into the fifth month in my attempt to resolve VON’S gross negligence.

Never in my life have I been more embarrassed by a Vons cashier with red hair in the location of San Diego, CA on Scripps Poway Parkway. My husband and I have been shopping at this location for 11 years, and got to know a few cashiers on a regular basis. Until today. We went shopping around 530 pm..and we had a big order and it took us 1 1/2 hours to shop. When we get up too the register, this cashier don’t know her name because she took off her name tag when we got to the line. As she was checking us out, she was going thru our order crtiqting everything we bought, and then said she doesnt feel comfortable doing our transaction. I was surprised, we had alot of coupons and she said that she wasn’t going to take our coupons, because she didnt feel comfortable with the color of our skin. I was floored. She said I will not continue your transaction,I don’t feel comfortable around you. She was very hostile towards me, and grab a case of water out of my hand and said you don’t deserve this. Her manager did not understand what she was doing. My husband siad to the manager,take all your food back I’m not shopping here anymore. We left and are reporting it to the BBB. Bad business never go to,this location!