Where is Vitacost Corporate office Headquarters
Vitacost Headquarters Address and Contact
Vitacost Headquarters Location & Directions
Vitacost Headquarters Executive Team
Name | Title |
|---|---|
Ms. Kathleen M. Reed | Director of Investor Relations |
About Vitacost, History and Headquarters Information
Vitacost was founded in the year 1994. The company has been active for almost 25 years now. The former name of the company was Nature's Wealth Company. In the year 1999, the company had launched its e-commerce website and therefore had introduced supplements and also propietary vitamins as well, which had later expanded to include beauty products, food and also sports nutrition as well. In the year 2008, the company had completed the construction o its manufacturing facility in North Carolina, United States. Then in the year 2012, the company had leased out its manufacturing facilities to a third party provider. In the year 2009, the company was transformed into a limited public company. In the year 2013, the company had launched new product lines as well. As of the year 2014, the company was taken over by Kroger for almost $280 million. The headquarters of the company is based in 5400 Broken Sound Boulevard, NW Suite 500. The name of the place is Boca Raton, while the name of the state is Florida, United States. The pin code is 33487.
Vitacost is an American company that focuses on the marketing and selling of various kinds of wellness products along with dietary supplements as well. The current president of the company is Brian D Helman. As of the current date, the company has more than 1,000 employees. In the year 2006, the company was ranked as among the 500 USA fastest growing companies, for the previous five years.
The primary services of the company include allowing customers to have an online platform to purchase various kinds o vitamins, supplements and also organic grocery products, sold by the company itself. The company also sell health foods, beverages, herbs, baby products, pet products, beauty products, etcetera.
Vitacost Headquarters Photos
Vitacost used to be a good company to do business with. No longer (as of 2023). Their delivery service is HORRIBLE. Their phone systems are crap. And the company doesn’t want to hear from customers.
Yesterday both my sister and I got emails that orders will be shipped. We’re in different states, and neither placed an order. We figured Vitacost got hacked. IT IS THE RESPONSIBILITY OF A COMPANY TO ALERT THEIR CONSUMERS WHEN THERE’S A DATA BREACH!! I got charged $79 and my sister $112. This will take time and money to solve, but my warning to customers is to NEVER keep your payment info at Vitacost.com. Apparently they don’t know how to manage that.
They will come back later and change the amount of your total cost of your order with NO explanation on why and when you try to talk to someone in management to figure out why, you will get hung up on multiple times and get no resolution. If you try to get the regular customer service to help you, they are completely ignorant on what happen and completely wrong as well, customer service went down the toilet when they farmed it out to other countries.
The FedEx driver left our VitaCost order out on the sidewalk in front of our condo building and then lied and to FedEx and said it had been left on. Our front porch. I contacted FedEx and VitaCost customer service. VitaCost told me to go down and get it myself. I am 87 and handicapped and the package was 2 and 1/2 flights down, which I told them. They refused to contact FedEx and said it was my responsibility to solve the problem. Unbelievable! I will contact VitaCost headquarters. Merry
These assholes won’t even accept debit card payments…Tried 2 perfectly good cards. Their customer service people are worthless and totally un-helpful…they want to blame it on the bank…Bank has offered to help, but these people have no contact info that works….
Your email doesn’t work. Your chat function doesn’t work. There is a 49 minute wait for phone service. Your head office phone leads nowhere. Yet you’re still sending out offers that don’t work. What the hell is wrong with your company??
2 packages lost, I have proof they never arrived in my country, Vitacost prefers to lose an old time client.
To vitacost manager: Let’s clarify this so I can send it to your manager: You prefer to wait until June to look at my case. Meanwhile I won’t order anymore from Vitacost. I won’t take the risk if you don’t reimburse me fully. So you prefer to lose a client that was ordering for at leat $1000 per year? Is this correct? If so… this is sad for you. You company will be reported to EU for illegal practices and I will ask for charge-back.
I used to like Vitacost. No longer. They plaster “free, fast shipping” all over their website, along with “2-3 days shipping!” It’s not until after you place your order and pay that you learn there is a delay. My order, which I placed with the expectation it would arrive by this weekend, is estimated to arrive a week from the order date. Had I been informed of the delay before placing order, I would not have placed the order. But Vitacost knows that, so they continue to misrepresent shipping times to induce people to spend their money. They avoid accountability by not answering the phone, chat, or emails. So now I have to buy the same products elsewhere to get them in time, and file a complaint with my credit card. I will not be shopping with vitacost again.
I called Customer Service to get items refunded to me that were never delivered to my door. The representative wanted to list item by item to see if it was delivered, instead of just looking up what box was missing. I didn’t have 10 minutes to be on the phone to go through 50 items, so I figured doing it online was easier.
However, your online platform was not working, so I had to download another browser to try it on. In the meantime, I tried to chat three different times. Two times were unsuccessful. One of those times, I finally got in contact with Jessica. I typed out each item (about twenty). She said she was looking into it, and then she disconnected from chat with no further word. I have these transcripts in my email.
Then I called and requested a call back from Customer Service. They called me back in 10 minutes and then hung up on me. This is the some of the worse Customer Service I have ever received, and I am quite shocked it’s coming from Vitacost. You have my money, and I don’t have my items that I’ve been waiting for since my initial order on July 7, 2021. I have spent over an hour now trying to recover my losses, and I am on the verge of canceling my account and never using Vitacost again.
Judi, they have totally gone to shit.
I agree. I ordered 10 jars of olives two months ago. Three arrived, opened and the boxes looked like they had sit out in the sun for days. They told me the order had been delivered. Tried to get a mailing address for what they called the “High Appropriate Department”…what a joke. Told me it was only for inside employees to know. Why do I have a feeling that this company is being run from China?
This company has really gone down the tubes….the customer service that used to be stellar is horrendous…have spent one month trying to let them know of a terrible experience I have had and not one call back…No one really cares anymore…too bad it really was an awesome company….WHAT HAPPENED?
Same thought exactly!!
I’m done with India too. That’s the new customer service reps. They don’t know their ass from a hole in the ground.
ABSOLUTE WORST CUSTOMER SERVICE AND MANAGEMENT. I MADE AN ORDER AND ATTEMPTED TO CANCEL IT ONLY AN HOUR LATER. THEIR CHAT COMMUNICATION IS AWFUL. AFTER THREE ATTEMPTS WITHIN FIVE HOURS OF MY ORDER, I TRIED TO CANCEL AND THEY REFUSED. THEY SHIPPED IT TWO DAYS LATER AND WOULD NOT REFUND MY DECLINED PURCHASE. MANAGEMENT TALKS OVER YOU ON THE PHONE. THEY HAVE SOME BULLCRAP POLICY THAT IF YOU TRY TO CANCEL YOUR ORDER AFTER 15 MINUTES AFTER PLACING IT, YOU’RE SCREWED. BUYERS BEWARE!! SHOP ALLSTARHEALTH.COM INSTEAD. FAR BETTER CUSTOMER SERVICE. FAR BETTER MANAGEMENT AND NORMAL RETURN POLICIES. VITACOST IS THE ABSOLUTE WORST I HAVE EVER EXPERIENCED!!!
Have tried to contact your corporation but to no avail. Had a terrible experience with your customer service department and I would like to make your corporate office aware of this. My phone calls can be pulled and I will be happy to discuss this further. The problem is everyone wants me to go thru the same avenues that I have already been thru.
I need help with my password for my account. I have gone on line, Tessa, no help. I called, customer service, and she sent me a link to reset password. Not working. This is.for Vita cost. I have been a customer for about 20 years. Please help me straighten out this problem. joycelebhaft3@gmail.com Thanks.
Don’t hold you breath Joyce………………………India does not understand your issues.
I work for a company called PPE Vietnam Direct. It appears that you can’t keep disinfectant wipes in stock. I can help with that. We can supply you with wipes and we offer private labeling upon request. Feel free to contact me.
On your Vitacost site you misadvertised Vitacost organic pinto beans as “BPA free lining” cans. I wasn’t able to find this label on cans I have received looking with magnifying glass… False advertisement?
Vitacost has just given me the worst service Ive had in long time.. 7 boxes of my 21…arrived damaged! no help in getting a correct invoice..
after 7 years of using them they completely dropped the ball and sent my order to somebody else and refused to set it right… i gave up on them 🙁 their customer service went down the drain
Barry, Sadly it’s not on Vitacost as much as FedEx. Those idiots break everything. I will say, Vitacost now farmed out customer service to India. I’ve been waiting 2 weeks for my refund.
I had a great experience with the organic products and services from VitaCost on the 4 orders. Two times, they sent me unsealed stuff.
However, this recent order is going to take a week to arrive in CA even though I paid extra for shipping with FEDEX. Instead of shipping from their warehouse in Las Vegas which is near CA, they sent it from North Carolina.
I sent an email to customer service on Monday 6/23 about this issue and nobody is bothering to respond.
IHey Monie… I bougider Vinegar.. 21 boxes of goods… 96 bottles of Apples cider Vinegar..96 Amino acids..7boxes were damaged.I did get credit..but they refused to give me a correct Invoice..spent alot of time trying to resolve… Real bad customer service from the supervisors… Gregory Milner as one of them..