Where is Visionworks Corporate office Headquarters

Visionworks Headquarters Address and Contact

  • Address: 175 E Houston St Ste 100, San Antonio, TX 78205, USA
  • Phone Number: +1 800-669-1183
  • Fax Number: 210.201.8445
  • Email: websupport@visionworks.com
  • Number of Employees: 5600
  • Established: 1988
  • Founder: N/A
  • Key People: Peter Bridgman

Visionworks Headquarters Location & Directions

Visionworks Headquarters Executive Team



Peter Bridgman

Chief Executive Officer 

Jennifer Taylor

CFO & Executive VP

Charles M. Kellstadt

Executive Vice President of Store Operations

Robert A. Niemiec

Senior Vice President of Manufacturing

William C. Springer

Board Member

Nanette P. DeTurk CPA

Board Member

David A. Blandino M.D.

Board Member

Brett C. Moraski

Board Member

James N. Eisen

Board Member

About Visionworks, History and Headquarters Information

            Visionworks sells optical products. They own a chain of around 700 retail stores. The headquarters of the company is situated in San Antonio, Texas.  It was founded in 1988. Since its foundation, the company has operated under 11 different trade names. They are Eye DRX, Eyemasters, Hour eyes, etc. However, it settled with Visionworks in 2013.

            It currently offers eyeglasses, frames, eyewear products, sun glasses. They sell all types of lenses like Ultraviolet protected, polarized, and every day lens.

            The Vision works is a subsidiary of HVHC which itself is a subsidiary of Highmark.. HVHC is non profit company based in Pittsburgh, Pennsylvania. They also own profitable entities like Visionworks. They mainly provide health insurance. It was founded in 1977.

            Initially Visionworks was acquired by ECCA holdings corporation. Later in 2006 ECCA and HVHC merged becoming the largest chain selling eye care products. The merger was then named the Eye care centres of America.

Visionworks Headquarters Photos

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  • Phyllis Mallon says:

    I recently purchased glasses at the visionworks Staten Island mall store they have been closed for several weeks no answer called customer service several times they have charged my insurance already I need some answers hard to get them receipt #01292-5047403

  • Kesha says:

    Visionworks in Lexington Ky got rude people there, I want be back ever again. Ima tell everybody not to go there. They messed my glasses up and it made me sick and dizzy

  • Norman says:

    Wow, I agree with all the comments about worst customer service ever and I don’t think general managers even care, my experience was with a store in Rochester, NY on E Henrietta Rd. I called to make an appointment and the lady that answered the phone said she could not make an appointment for me and that I should call back later, never mind that I was on hold for 30 minutes just to get to speak to her. This was ridiculous obviously she didn’t want to do her job and was probably having a bad day and had to share her bad day with the customers, I called to make a complaint about her and still no response from management. I will be taking my business elsewhere and informing everyone I know about this company and how they treat people.

  • ron says:

    your idiotic appointment scheduling wasted 20 minutes of my time. I am an orthopedic surgeon and bill my time at $500 and hour. Please let me know where i can send my bill for the time i wasted trying to make an appointment. Your website said an appointment could be booked online, however when i clicked on the link the option was not there. I tried using your automated scheduling system and after going through all the required info it went dead for over 5 minutes before it said it couldn’t book my appointment and to call back later. I tried to call Mr Bridgeman since he is the CEO and I’m sure he would like to know that your systems for making an appointment do not work, but could not find an extension or get a human to answer my call. I will be going elsewhere from now on for my eyecare and I will make sure to let everyone else know about your dumb and insulting appointment scheduling system on as many social media sites that i can find. Goodbye Visionworks

  • Kathy says:

    The commercial with the two black girls and the white guy is pretty prejudice! The face that she makes at him is just uncalled for. I will never use this business. We’re all out here trying to make lives equal while you are being a deterrent.

  • Michael Joesph Bonno says:

    How do you guys make any money when you have no one to answer the phone. I am going on Facebook to tell everybody I know not to use you for anything. The people that set up your customer service should be fired for being so bad at what they do.

  • Scott G says:

    Visionworks in Canton, Mi is by far the worst in customer service. They will not guide you through sizing for glasses. They take customers who walk in after you and then they just ignore you as you sit at a desk waiting to order glasses. Rude and act like you are bothering them. Absolutely disgusted with their service.

  • Christine Karter says:

    I had an appointment at your Millbury Mass store. I got an email to confirm. I confirmed. When I went to the store they told me they canceled my appointment because I did not confirm. I had it on my phone with Their confirmation of my appointment saying thanks for confirming we will see you then. She said they never got it. BUT OBVIOUSLY THEY DID. Peter Bridgeman you are THE worst CEO in the HISTORY of CEOs
    You should be fired. You are driving this company into the GROUND.

  • Wendy Romano says:

    The worst Customer Service and incompetent people ever in the Plantation, FL location will never go back or recommend anyone.

  • Jody Himmelstein says:

    Do not buy any glasses from this place! Nothing but problems! They made five pairs of glasses wrong for me! I had to go to my! I had to go to my ophthalmologist to get the proper prescription because he said all the prescriptions they made before this were wrong and when I brought them the prescription to make properly they still made it wrong. I’ve now been waiting 3 months for my refund!

  • PJ says:

    Pulled all my records from this place! First pair of glasses arms were bent, returned for a replacement. The associate charged me to mail them to my house which I never requested. Still waiting for the refund. The glasses came and the frame fits nothing like the pair in the store. The arms are way our past the front of the frame. The contacts they ordered were all wrong, I couldn’t see a thing. I took them back for a refund. The Dr was in a hurry gave me a sample pair, I told him I couldn’t see he said my eyes would adjust. Didn’t happen. I got my boxes of contacts back and told them I would not be back. I have been trying to get a refund for the mail charge and I want to return this second pair of glasses and contacts. The store does not answer the phone. I called the 800 number which is a call center of over 500 employees, how does a call center always have a busy signal? Because of so many dissatisfied customers, maybe they disabled the phones? This company is horrible! I left my last Eyewear store to save money it was not worth the hassle!

    • Marie Smith says:

      I agree, I won’t be going back terrible customer service no one call you to let you know when your glasses are back. Store hours on the internet is wrong and when I informed them at the store that the store hours was listed wrong on the internet she told me she had nothing to do with that. Just rude and inconsiderate when they get your money she are of no significance.

  • Rona says:

    I went to a New Jersey Location and I was told that for an eye exam without insurance that it would be 89.00 them when it came to paying it was 108.00 dollars. I called a day before I came and that is what I was told and then the amount changed. Then I had a 12.00 O’Clock appointment I was told to wait in the car and I would be called nobody called me and it was 12.15 pm. They denied that they told me they were going to call me as well. First it was safety measures for Covid then a new story. The people that are working there are nasty very nasty. One woman told me in a nasty tone this is your chair and dont use another chair. The eye doctor she was nice. I will never use this company again. I took my prescription and went elsewhere for my glasses.

  • Patty T. says:

    Disappointed- I’m waiting for my glasses for over a month I took my frame to get the store and they lost it. I then had to pick out a frame from their selection and I’m still waiting for my glasses to come in. I contacted the corporate office several Times to no avail. When I call I’m on hold for several hours only to get to someone who does absolutely nothing for me to remedy the situation. At this point I’m going there just to get my money back I’m going elsewhere. Ordered glasses on 7/3/2020
    Today is 8/9/2020 Still no glasses.

  • christopher mullen says:

    order 2 pairs of glasses got them both pairs were scratched, sent back almost 2 months got one pair back and over 2 months have not recieved second, and can get no one to answer phone.after spending a lot of money can’t get no help? i will not send nobody there. neptune , nj o7712

  • Charles says:

    I made an appointment with the Visionworks on Oracle Rd in Tucson AZ for one of my daughters. The appointment was for tomorrow and today I get a call informing me that masks are required. When I calmly informed the young lady that I have a medical condition and cannot not wear a mask, I was asked if I had a doctor’s note … in direct violation of BOTH the ADA and the Mayor’s Executive order. Both of them state that I only need to inform the places of business that I have a medical issue. No one is supposed to ask what that is, it is personal and only between me and my doctor. I was then informed that I had to request an accommodation through the company website like your company is somehow doing me a favor by recognizing my disability. Never in all of my life have I been treated with such disrespect from a Company.

    I don’t know if I would ever bring my business back. They say that happy customers on the average influence three people and angry customers on the average influence ten. So, I wonder how many that I can influence.

  • Billy Sheffield says:

    My wife and I will never visit your store in Macon ,Ga. Again . Our experience was awful and they could have cared less . I also will spread the word

  • Kathy says:

    Went to store in Surprise Marketplace on 7/1 and placed an order for two pairs of glasses for over $500. Three weeks later I’m still waiting for my glasses. Tried calling all weekend. NO ONE ANSWERS THE PHONE. That being said I drove there today only to find out they “lost” my frames, therefore the glasses weren’t ready. Duh! They couldn’t call? Now I’m being told I will get in a few days. Remember this, I’ve been dealing with your company for 20 years. Never again. Good job, Visionworks!

  • Sandy says:

    Three days I’ve tried to talk to someone about my husbands glasses and mine. Three days of absolute frustration. Called every number available. Even chat on line. I’ll never buy glasses at Visionworks due to extreme poor customer service.

  • Edward K. says:

    I would like to say my wife and I won’t step a foot inside your Niskayuna store in New York, we both were disrespected and treated like dirt like we were criminal. So no thanks

  • Cynthia M Kennedy says:

    No one answers any of the phone numbers at the 800 number or the local store ive waited on the phone 20 min. 4 different times. tjis is rediculious. i have a 6 year old who broke both pair of her glasses I cant even get through to order new ones or to get a copy of my prescriptoion

  • Brian Baker says:

    I was in Vision works and had a eye examine at the ens of February 2020 and had to get new glasses. I took my old frames and had the new lenses put in them and then come March 2020 the store had to close because of Covid 19 so I couldn’t get my glasses. I got a call saying that the glassed had been shipped to another store and that they would be mailed to me and that I should receive them in a couple of days and this was still march. Well weeks had gone by and still no glasses. When the store opened up in May of 2020 the store said that they could not find the glasses they would have to cal the other store and see where they were and that she would call me back and let me know. A week went by and still no call. Finally, I called back and t hey informed me that they had them but they still had to have the lenses put in, finally got a email they were ready and went to pick them up and they were blurry and I cannot see out of them and the salesclerk was very rude and told me that i would have to wear them and get use to them and all she wanted to do is argue with me and not try to help the blurry go away. I felt like because the glasses were already paid for I wasn’t a valued customer as if I had just walked in a purchased a pair that day. This trip was horrible and I can say I won’t be back to vision works again. It should not have taken 3 months to get them and when I did get them they were not right and the clerk did not want to listen to anything that I had to say. Poor CUSTOMER SERVICE.

  • Vanessa Mike says:

    I have been waiting on my ordered glasses which was in March 2020. I have not received them nor can anyone tell me where they are tracked to. This experience with Vision Works has been unacceptable. I ordered at Deerbrook Mall in Humble. Chatted with Samantha and Ivan, Samantha gave me the “script” about lab will mail them. Ivan was very helpful but could not give detailed information as to where they were. Called store got a agent who could not provide any information. Received a message to ask if I received my glasses which once I returned call no one knew any information. Where is my glasses? When will the store reopen? Can anyone help my track my glasses or provide any assistance?

  • Frank says:

    Will never buy from your company again. The women in store 312 in grapevine was not only rude but pretended to try to fix my glasses I bought there and said they can’t be fixed. Your competition fixed them with one little screw in 40sec. I have already convinced 6 people not to go there or buy from your company and I will continue. Word of mouth can kill a business and rude employees.

  • Heather Boss says:

    You need to watch who you are hiring to work in your doctor’s office that are attached to your stores. They are the RUDEST people I have ever been to and I go to the eye doctor’s for 25 plus years now!!!

  • Mitch Michonski says:

    unless I talk to a person I would advice Go some where else

  • KNA says:

    The receptionist/assistant at store 383 in Naples, Florida needs some additional training in dealing with people. Every interaction with her was uncomfortable. She came off as irritated by her job and was condescending in the way she spoke with me. She told me during the “poof” that it was only going to take longer if I didn’t stop (involuntarily) blinking my eyes. The doctor was very personable and informative. She mentioned she was new so perhaps some additional training would be beneficial. I have been going to this location for quite a few years and never had any issues until yesterday, 1/30/2020. It was an uncomfortable experience for sure.

  • Bill says:

    The location in Mesquite Texas is horrible!!! The two persons working at night (November 11, 2019) we’re terrible especially the manager. He was rude. I called earlier to pick my glasses they promised they would be there. But they decided to leave early therefore I wasn’t able to get my glasses even though I got there before closing. I had driven 22 miles. I am a pastor and a business owner. If this is type of treatment continues I will stop my church from coming up there and my company employees as well. I have advised to email channel 5 news here in DFW so they can visit the store. Something needs to be done.

  • Robert Harrison says:

    Horrible communication and customer service from the Frisco Stonebriar Mall location, Regional Manager Nicki, chooses to discuss personal credentialing and certification instead of addressing the problem that has been going on for 3 months. She failed to attend a meeting this morning to address and re-examine my eyes and glasses. Upon telling her that I was frustrated she notifies Customer Service Manager “Amy” that she nor the store feels safes for me to go in tomorrow to rectify my problems. The store location has multiple turn overs of staff and an example of my concerns: a replacement pair of glasses from over a year ago have been sitting at the location since March 2018. I made numerous calls and was told that they was not there….During my exam in July, 2019, Gail, found them in the drawer. All I want is for my replacement glasses and my two new sets of glasses. Even my eye doctor showed me where he notated on my prescription what his orders were. Very disappointed

  • Lisa says:

    I would like to commend both the Vision Works in Wareham, MA and in Orlando, FL. My frames broke while I was just starting a Disney vacation. I called Wareham to confirm they were still under warranty, and to get the name brand/sku. Then I called the Vision Works in Orlando closest to my location. Although they did not have the frames, they researched other local Vision Works to find it. I was given the location (3817 East Colonial Drive) and a contact (Wanda) of the store who did have my frames in stock. When I arrived via uber to this location, Wanda had my frames ready and quickly installed my lenses, and measured the frames on my face. Iwas literally out of the store in less than 10 minutes! All the Vison Works involved worked together efficiently, kindly and with empathy to my situation. Disaster averted! Thank you!
    Lisa F

  • Deborah Harrison says:

    I’m writing about the intolerable experience that I had in the Saugus Visionworks store. I’ve been working for the Commonwealth of Massachusetts for 22yrs and our provider is Davis Insurance so I’ve gotten glasses for my husband and I for those 22yrs. Things ran smoothly until I decided to move to this store closer to our home. That, was a bad move!
    On my husband’s last appointment 2 yrs ago they called him to tell him his glasses were ready. He arrives at the store after fighting traffic, gets there and they’re scratching their heads to say, they have no idea where the glasses are! They look high and lo and can’t find them. They call again, and say they’ve located them and when he gets there, they’re the wrong glasses! Some foolishness about the wrong “sku #” being entered so they let him wear them and he waits a week and they call him to tell him when they’re really ready. He gets all the way there and guess what? No glasses! No one can find them again and no one wants to own up to who made the phone call. They look in the system and it says the glasses are there! Welll… where???? He has to leave the store and come back days later.
    Fast forward two years, this week. We went for our exam for new glasses. After a week, I get a call that “glasses” are ready. Mine? My husband’s? I call and someone is very rude because she said she was trying to help “4 other callers” and disconnected me. I called back and told her she disconnected me and she raised her voice and I asked her name and of course she refused to provide it. She came back on the line and said “Donald’s glasses are ready”…
    The next day Donald called the store (8/8/19) before proceeding from work and they told him yes, the glasses have been there since the morning. I asked my husband to wait and we would go together because I needed one of my glasses adjusted but he said his current glasses are falling off of his face and are duck-taped at the end. He got there and, you guessed it… no glasses!!! They searched and searched, the doctor ‘Pat’ was kind enough to come out and help look in the trays for his glasses. They were not in the lab, they were not in anyone’s tray, they weren’t anywhere! THEY SAID THEY WILL HAVE TO REORDER THEM!!!
    This incompetence finally brought him, a mild-mannered firefighter to a point of frustration that I have not seen, where he kicked one of the chairs, I was on the phone and I told him to leave. I knew he had had it with the ineptness of VISIONWORKS Saugus.
    I filed a complaint with Davis Vision this morning, and my request was to take this particular store, off the network, they’re inadequate and useless. Also I want his order cancelled and both our prescriptions transferred to the provider of our choosing.
    Deborah Harrison Gulfield

    • Pam says:

      Dear Debra,
      Is Davis Vision a part of vision works? I ask this because I bought two pairs of prescription glasses, one for my husband and one for myself at vision works in Hiram Ga on March 4 2020 and on the same day I cancelled the order because of the price they charged me for each pair of glasses with my insurance. I felt like they charged me way to much. Even though I cancelled the order an hour after I made it they sent it through to my insurance company the next day and they paid the claim for the glasses we didn’t get. Now I can’t get vision works to send in a paper saying I canceled the order for just the glasses to my insurance company so I can go somewhere else and get glasses using my insurance. I have called the store many times but they keep telling me it will take up to 14 days for home office to send paper. Well 14 days have passed and nothing. I am at a loss. Did they cancel yours?

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