Where is Visionworks Corporate office Headquarters
Visionworks Headquarters Address and Contact
Visionworks Headquarters Location & Directions
Visionworks Headquarters Executive Team
|
Name |
Title |
|---|---|
|
Peter Bridgman |
Chief Executive Officer |
|
Jennifer Taylor |
CFO & Executive VP |
|
Charles M. Kellstadt |
Executive Vice President of Store Operations |
|
Robert A. Niemiec |
Senior Vice President of Manufacturing |
|
William C. Springer |
Board Member |
|
Nanette P. DeTurk CPA |
Board Member |
|
David A. Blandino M.D. |
Board Member |
|
Brett C. Moraski |
Board Member |
|
James N. Eisen |
Board Member |
About Visionworks, History and Headquarters Information
Visionworks sells optical products. They own a chain of around 700 retail stores. The headquarters of the company is situated in San Antonio, Texas. It was founded in 1988. Since its foundation, the company has operated under 11 different trade names. They are Eye DRX, Eyemasters, Hour eyes, etc. However, it settled with Visionworks in 2013.
It currently offers eyeglasses, frames, eyewear products, sun glasses. They sell all types of lenses like Ultraviolet protected, polarized, and every day lens.
The Vision works is a subsidiary of HVHC which itself is a subsidiary of Highmark.. HVHC is non profit company based in Pittsburgh, Pennsylvania. They also own profitable entities like Visionworks. They mainly provide health insurance. It was founded in 1977.
Initially Visionworks was acquired by ECCA holdings corporation. Later in 2006 ECCA and HVHC merged becoming the largest chain selling eye care products. The merger was then named the Eye care centres of America.
Visionworks Headquarters Photos
I purchase contacts did not open the box, wanted to exchange for different contacts the Manager said rudely No because it was over 100 days but I didn’t open the box, unbelievable
Stay far far away from this place. Service in the Plainview NY store is downright terrible. The manager there is extremely rude. All they want is money from you. They wrote the wrong prescription but want to charge you additional money to correct their mistake. I don’t know if all vision places are money grabbers like this one, but this one undoubtedly tops the list.
PURCHASED A PAIR OF GLASSES WAS NOT TOLD ABOUT THE DIFFERENT KINDS AND WAS GIVEN PROGRESSIVE WHICH DOESNT WORK FOR ME AND WHEN I WENT BACK WAS TOLD I NEEDED TO PAY AN ADDITIONAL AMOUNT TO GET WHAT I NEED. POOR SERVICE
Same scenario in Erie Pennsylvania actually it was much much worse than that believe it or not.
I went to the Vision Works in Clark Commons in Clark NJ. I was not satisfied with the receptionist. My glasses needed adjustment. When she looked at them she said they cannot be fixed because they’re broken. I asked if it can be replaced just the one piece. She said they don’t have those frames anymore. She didn’t care to offer a solution. Her attitude was very negative. She also said they don’t do repairs. I remember when one would go above and beyond. I will never come to this place again.
I went to the mount Juliet tn location because while visiting the area from Washington State my 12 year old son broke his glasses and needed new ones. We arrived and picked out glasses for hours. We paid for them and flew back to Washington state . They called and said they sold my son glasses and we need to come pick out new ones. Wow.
I bought 2 pair of glasses…the progressive was 2 high…spoke with Monica at the Rosedale office…they had to remake mine. I took a pair in over a month ago..called today low and behold..she lost them…she didn’t put me in the system again. Her and another sales person were talking.put my info on a yellow sticky..they walked out the door…I have no correct glasses to wear…I had to pay another firm 683 dollars..to get the correct script..I do not recommend.
When is your Middletown, Ky. store open?
I purchased glasses ( Potomac Mills Woodbridge VA) a month ago an stretch marks developed on the bridged of the frame after a couple of weeks and started to get longer as weeks passed. They were inside where the lenses are. On the fifth week I went to show them about the stretch marks. And there only suggestions were for me to buy new frames, since I didn’t get a warranty. These glasses were only a month old. These marks were not due to negligence on my part. My frame and prescription was over $500. I have been a customers for six years. I won’t be coming back.
please call me 5615632261 ,I need to speak to someone in corporate,Pa location are horrible service.
Extremely unprofessional. I ordered lenses for my on frames October 2nd. The lenses arrived with the wrong prescription. Visionworks reordered the lenses. The never arrived. I requested a refund in November. It is now December 12th and I haven’t received my refund yet!
I’ve been a customer of Visionworks and or Empire Vision for over 35 years. My appointment was scheduled for 1140 today. I showed up at 11:50. I waited for a person out in front of me at the desk to pick up their glasses, which took approximately 2 to 5 minutes when I was finally waited on I was told I could not be seen because I was 15 minutes late. I informed the receptionist that I was here at least 10 minutes early perhaps earlier than that. She acknowledged that I did I was in the store and I was waiting in line and she said I could be seen. Then, after conferring with her coworkers, I was informed I was over nine minutes. Yes, nine minutes late and that was their policy that I could not be seen. I will never ever ever come back to Empire Vision works again. Incidentally, every employee is a new employee here no one from last year was recognizable. So much for employee retention.
Do not go to the Plainview n.y location. They have no idea what they are doing. I brought them my frames to have lenses put in and they lost them and won’t replace them or give me money back. I’m calling corporate but would warn everyone to stay away!!!
I called Visionworks at Southridge Mall, Greendale, WI so that I can order contacts and talked to Ben. When he first picked up the phone, he didn’t sound friendly. He sounded tired, annoyed, unfriendly, unwelcoming, irritated, didn’t want to be at work tone. I continued with what I needed to do and asked him if I can order contacts. He assisted to the point where he needed my insurance information. I explained to him that I didn’t have that information because when I talked to my workplace they said the cards are not sent out and that the vision place I go to should be able to look me up. Ben asked me who my insurance was through and I told him Superior Vision through Metlife. He then rudely said, “That is two different companies.” I replied and said no it isn’t. I had to educate him a little because he thought he knew what he was talking about. I had explained to him that METLIFE has TWO vision companies and he can find my info through Superior Vision which is through Metlife. He then proceeded and asked if I have my insurance member info. When I told him I didn’t have the insurance card, he rudely gave me his opinion and said, “What do you mean, all companies have insurance cards and you can go online and get that information.” I told him he was being rude because of how he said that to me over the phone. He then told me I was being rude by talking to him like a 3 year old. I was confused…at the beginning of my phone call he asked me for my last name so he can look me up – my last name is very long and not easy to spell…. when I spelled my last name the first time he didn’t get it right, so I spelled my last name again phonetically… v for victor and so on… my last name has 10 letters in it. Unless he felt that my knowledge of my own insurance information was belittling him when he decided to challenge me in his tone of voice. When he decided to proceed with telling me I was rude I replied and said he was being very rude to me. Then he continued to argue with me about what being rude is. Then I told him, “No, you are being rude as f*#k right now to me.” Then he tried to hang up on me. I called back because I really need to order contacts. I spoke to someone else, Jackie, and she was pleasant and very nice as I had always experienced going to this location. She helped order my contacts and take my payment over the phone, told me she can look up my insurance. She was what I am familiar with. I did tell Jackie about my experience with Ben. She apologized for him, she didn’t need to. I told Jackie that Ben is not what they need there at that store, not that attitude or rudeness. He is going to ruin the business at that location or any location. I was a long long time customer of Lenscrafters and changed to VisionWorks a couple years ago because I heard they were easy to work with, fast and very convenient. All the people I have dealt with, the doctor, the representatives are all very helpful, kind and personable. I do not want to have to find another vision place to go to because of this person who is going to ruin the reputation of VisionWorks.
I am mortified on how I have been treated at this location.
I go to pick up my glasses, 1 pair out of 2
I try them on and cannot see nothing! ( btw I’ve been wearing glasses since I was 7, so I understand the adjustment period)
The associate goes to “CHECK” my RX , 20-30 minutes pass
I was told it was my doctors error , for me to go get my eyes rechecked. So of course I go back to my Dr and she runs it thru the Lensometer and shows its wrong. Then of course I go back to this location and ask them to recheck ( after I was waiting the 1st time for over 30min) and was shunned by the manager. I ask her if she even looked at my RX or does she have a copy? She says” no they don’t keep those” . So after she insists that it was a doctor error again. I ask” have you looked at my RX?”” Do you have a copy”? , she responds with” we don’t keep those” So “I say well I have a copy here” she still does not bother to look until I ask repeatedly. Then After I insist she finally looks and see there is an error on the entry of my RX. No apology no nothing. Sends me on my way and says it will be another 10 business days
3 weeks later I pick up my glasses , only 1 pair was ready and did not care for the frame after all , it was to heavy due to my high RX. I ask can I change to another frame to one of the associates she said no because I am almost at my return/exchange time limit. I go to explain wait this (3 week 3 addnl 3 week because my rx was entered incorrectly waiting period isn’t my fault) Long story short I ask for DM’s name ? They responded with they can only give me his first name which is Mark . I ask for his phone #, they are not allowed to provide .
They finally agree to switch out my frames and remake them so I go back 3 weeks later . Let me tell you I felt like I was back in High School. I have a few more times after and the experience was very uncomfortable. Until finally I spoke up and said apologized to the associate to whatever I have done to offend them and she listened. Her name is Neste, I believe, she was great! She has been the only one that has listened and provided me superb customer service.
I have been purchasing from that location for over 8 years for my and my family., Thru this purchase I have to visit over 4 times.,
Cut to today , my second pair of glasses are ready and my daughter goes to pick them for me and the manager cuts my daughters off and dismisses her. Asks her a questions , she replies but then rolls her eyes and asks the associate. This is now bullying !!
I have been in customer service for over 20 years , have myself managed optical locations and have never seen this disgusting behavior.
DM Mark, please contact me or someone in cooperate please make this right!
I had an appointment at Visionworks at 3456 Wrightsboro Rd, Unit C, Augusta, GA on today, September 20, 2022 @ 5pm. I arrived at 4:45pm and there were 3 people in the main lobby. Two of which had customers and the one behind the desk was on the phone. I stood at the counter for a few moments and she said, “I’ll be right with you.” After she finished the call, she checked me in and told me I could look at frames while I wait to be called. Five minutes later, a young man comes from the back and calls my name. He didn’t introduce himself, but he proceeds to start the eye exam process. Meanwhile, the young lady who checked me in was now seated in an exam room with another young lady who was walking around on her cell phone. After the young man finished, he said, “the doctor will be right with you. You can have a seat here or back out there and view frames.” I said, I sit here thank you.” While I’m sitting there, the young lady on her cell phone comes back out the room still on the phone and walks up front. When she walked back she pulled my card from the holder by the exam room door the young man had placed it in and slammed the door. I sat for 20mins while listening to what sounded like a party going on in that room. The young man came back by and I asked for the doctor and he proceeded to explain as he was pointing at the door, you will have your exam in that room and the doctor will be remote. Some Visionworks have doctors and some don’t. So I sat in what should’ve been a more pleasant experience for an eye exam, but instead, I was at a high school party! All this was going on right next to the managers office and that door was closed with a sign on it that said, “Meeting in Progress!” Go figure! I refuse to pay for services not rendered and from such unprofessional individuals! I expect a call back from someone of authority!
Adrienne D Harley
Visionworks (Maple Grove, MN). I have never experienced such inconvenience and lack of customer care. I called to scheduled an appointment specifically for the weekend as I am a working parent. The day of my appointment I received a call from Visionworks saying that their equipment is down for the day and asked to reschedule. I did the earliest possible as I am leaving out of town the following weekend. I took time off work and made sure my appointment was scheduled an hour and 30 mins prior to my daycare closing. I went to my appointment and when I got there, they told me it would be a 40 minute wait and the eye exam may take up to 40 minutes depending on fit of contacts or glasses. I asked if I could go pick up my kids since it is a 40 minute wait and the front desk employee said no. I told her I have a 40 minute wait, on top of that there is another client before me how is it possible that I can’t run down the street (5-10 mins) to pick up my kids and return in time for my eye exam. The examiner then approached me and gave me a time limit of returning in 15 mins. After all said and done, there is no way I can get an eye exam with an infant and toddler. I decided not to continue services with them. As I mentioned in my email response to Visionworks (Maple Grove, MN), as a working parent this is a great inconvenience. Visionworks services do not reflect their stated values. It not acceptable that Visionworks requests their customers for flexibility but cannot provide their customers the same ethics. I will not be returning and I will advocate for others to find another place that values their customers needs and time. I hope this is shared upon the leadership team so they can make the necessary changes to their process to help retain their customers as well as conduct an investigation on this particular location to ensure that they are providing high quality services to their customers as I have read many terrible reviews. Lastly, I would like to suggest that you give your customers a courtesy call if you are running behind schedule so the customer can make the necessary arrangements prior to their appointment. There is no way this location can grow and retain their customers with this type of service. Completely unacceptable.
Worst optical place ever@ I wouldn’t recommend this place to my family or friends! I don’t see my last comment, so here you go again! Myself and my family will never return there! Absolutely horrible service!! Can’t get through on the phone either to store or 1 800 number!Your on line chat is absurd too!
My granddaughter has been waiting for her new lenses for over 2 weeks I call the store on Dixie highway in Louisville Kentucky 40216 or 40258 when they answer the phone they don’t look to see if her lenses are in and when I call they don’t answer the phone and they hang up on me this is bad customer service it is affecting her school work. And I will share this on Facebook about how much Dixie highway is a poor service they either need to hire more text or more people that can answer phone correctly and politely and look into the situation that the customer is calling about very poor service
Worst customer service ever!! Can’t get through to talk to anyone (human)!! Doesn’t matter if you call the 1 800 number or the store in cortland!! Amelia, chat representative, on vision works.com is the worst chat I have ever experienced. She can’t find my name or birthdate or my daughters name or birthdate she is an idiot! After receiving my daughters contact lenses I will no longer deal with Visionworks in my life again this is the third time I have dealt with Visionworks and I find them to be not customer service oriented and a pain in the neck when there is so many people working and you have to wait so long for service!
Complete and total unprofessionalism. I spent an hour picking out frames only to be told they wouldn’t work well because my line of vision would be in the wrong spot. I finally get my third choice approved by the Optician, who offered no assistance in choosing a good frame for my line of vision, and was made to feel stupid for not ordering all the extra bells/whistles for the lenses. I pay an extra $450 on top of what my insurance paid. My glasses arrived at the store and I received no contact that they were ready. If I hadn’t called, I would have had no idea they were there for a week! I was not satisfied and asked for a refund and insurance benefits reinstated and was told they didn’t know how to do that. Visionworks has my money, my insurance companies money and I have no glasses. My next call is the Attorney General’s Office to file a claim for fraud. Albuquerque, NM, Cottonwood Mall location.
This company is extremely unfriendly to its clients. You have made it impossible to call a local store and speak to a human being. The online chat, scheduling, and information is annoying and time consuming. I have had to drive to the local store to just get a simple question answered. I am taking my business, and my family’s business elsewhere. I am also telling all of my employees, and my husband’s employees in our small businesses to go anywhere for vision care, but here. Oh by the way, here’s a taste of your own medicine.
My dad who is 96 had a very nice experience at your Arrowhead Town Center store in Glendale AZ. He asked me to get an email address to give positive feedback regarding 3 of the employees at your store. I don’t know if this will actually get to any of your board members or owners, I doubt it, but I personally wanted to give you feedback as well. I read some of the feedback given, and I concur in regards to getting in contact with you. Hate the on-line robot chat. I guess it saves you money, but terrible customer service. As I am writing this, I am on the phone waiting for a representative. All I was asking for is a corporate email address to where my dad can give positive recognition in regards to the excellent representatives at your Arrowhead Towne Center store in Glendale AZ Store # 2130. All I have to say is please do an Undercover Boss episode !!! If you really care about your business and customers.
This person at the vision works is named Jesse whom is at the Parker and Arapahoe rd store in Aurora Colorado . Stay away from this horrible store
The manager in the Colorado store at 15795 e Arapahoe road in Aurora , Colorado is extremely rude . He behaves like he is a racist . I have been in store twice since my vision appointment to get glasses ordered . He refuses to help by answering with a answer to my question that has nothing to do with my question. He is rude and when I answered his question with a yes I do know what me se I want and I am paying cash like I have mentioned several times to you already he got irate again . He talking to me like I am his black sheep kid it is shocking to me . He refuses to help me . So I didn’t get my glasses ordered again. So this time I call and explain my issue I have had with him he instead of apologizing hangs up on me . Yes it is this pathetic and so wtf situation. Racist shop . Stay away from it !!!
get your prescription and order from Zenni for 1/4 the cost. We have ordered through Zenni for a couple years now and are VERY pleased.
I have been waiting for my glasses for over seven weeks. Worst customers service I have ever seen. Made multiple calls and visits today went of office the gave me the first pair after seven weeks said the others would be in today, Called the store said the well send up date on statues just sent it said the first pair was in not word on the second and third pairs. Worst service I have every been subject too.
Do you think Headquarters being in Texas has made Visionworks so uncustomer friendly?
So ignorant of peoples needs?
Hello. I’ve been a customer for nearly 20 years. You have made it impossible to speak to a live human being by creating a phone tree (when trying to call a local office) and a “live chat” on your website that connects only to an AI bot, which only promises “someone in management will contact you within 48 hours”. Today, I ended up on hold for 40 minutes during regular business hours. No representative ever picked up. Simultaneously I was attempting a “live chat” on your website, which went nowhere. I finally admitted defeat and drove 20 minutes to the local office, where my question was answered and solved in a few minutes, after which I drove home again. What complete disrespect you show to your patients by making it impossible to simply CALL the local office and speak to a live person! I wasted 90 minutes this morning.
Went to the Pooler Ga. Store and the Manager was rude to my husband . No one called to say glasses were in , nothing . I ended up calling and asking and also needed my contacts adjusted and was trying to explain it to the manager and she talk to me like I didn’t know what I was talking about. My husband ended up calling her back. Go to get my glasses and a new set of contacts to try, and drop husband glasses off . He got my glasses and kind of thrown at me by a young man didn’t ask if they fit well nothing and he handed me one contact, ask about the other that’s all the manager left for you ! You will have to call her. I have never been treated so badly!
I got same in Illinois..only did not
Get as far as getting glasses.
Did 3yrs got ours there. Nothing same now.
Machines for eyes
Broken. CORP. let them sit for months. Then they
Screwed up appts.
Really horrible exchange w what sounded like a young girl. Very rude.
This is one of the worst experiences I have had. Customer service is horrible they are rude and disrespectful. 6 weeks later and 400.00 later I still have eyeglasses that don’t work for me.
Disappointed that the frames I selected (light blue/gray) came in as black. The associate at store #669 was helpful to a degree in that she was able to pop my lens out and put them into other frames (dark blue). Still want my light blue/gray frames.
Went to get my sunglasses adjusted and the old white man heated them to much and they broke in half . He didn’t even care, he ran off with no apologies or nothing.
I was seen at store #1031 in Lancaster,PA on 5/27/22. The virtual Dr. visit was great – very through and actually explained more things than past in-person visits. The ordering portion of my visit was very time-consuming. Your employee was very kind and helpful. But, your computer system was not working as it should. The employee has to manually enter my prescriptions(glasses and contacts) because they weren’t auto-filling correctly.
I was told to expect both glasses and contacts in 2 weeks (6/10/22). I received notification that my glasses were ready for pickup on 6/6/22. I picked them up on 6/7/22. While there I asked if your employee would check the status of my contact order. He said they were shipped on 6/3/22. I checked the email on 6/10/22, it said order delayed. I called the store. The automated system said the contacts were available for pick-up. I waited for a rep to answer, to cofirm that they were delivered to the store but, eventually hung up. I went to the store on 6/11/22 only to be told they weren’t delivered and it usually takes 3 weeks for my type of contacts to arrive. Why not say that from the beginning? And why was I told they had shipped? Your system is not working!! Please contact me in regards to these issues.
Have you ever actually tried to do business with you via your website? It sucks! I can’t contact a human to verify my insurance will pay for new glasses (because I just broke my regulars). I bought the old pair from you. It’s the same prescription. All of my data is in your system. Do you really expect me to schedule an appointment, take time off from work, drive to your store to get an answer to something that should take less than 3 minutes over the phone? Is your business really so good you can afford to not talk to your customers?
I can never get through to my store in the Bronx! I have been trying for days to get thru to order my contacts and get left on hold for more than 30 mins then I hang up! New customer service reps that pick up the calls never pick up! Please go back to having the calls go straight to the store! Never had a problem in the past
The Springfield, PA office is horrible. I asked to speak to the manager that was sitting next to the worker I was talking to and the manager wouldn’t get on the phone to handle my issue. I said that’s fine I will call your corporate office. Magically I get a call back within 15 mins. I have been waiting on sample contacts for 3 three weeks, was told two weeks ago it take aleast a month. Today I was told it takes two weeks. After I mentioned calling corporate got the phone call back saying they there. Bad customer service. I will never go back to this office.
Your 701 N Milwaukee Ave store in Vernon Hills, IL is TERRIBLE! A young lady was left to work there all alone and had numerous in-store customers and the telephone would not stop ringing. She ended up ordering the wrong glasses for me. When I went to pick them up, the store manager was present and I informed her of the issues. The manager there told me she would reorder my glasses and it would be prioritized because I did not get what I wanted; said it would just be a few days!. Now, I am told the glasses won’t be back until around 19 May. This was done to be vindictive I’m sure. I was going to get a refund and go elsewhere but apparently only the manager can do refunds and I was told it could take up to 10 business days to refund (once I can get in touch with a manager). This is extremely poor and unacceptable.
I have been a customer over 3 years. I called your branch on 2635 n elston which is the branch I have been going to. The manager Carl he say his name was soon disrespected and not helpful to the customer. He hung up the phone need to be fired
Greetings, my name is Monica DixonDaymond! I live in Binghamton area of upstate New York! Unfortunately, for me I recently fell at the Front street store location! Being in the senior years of my life, that fall has created severs complications for me!
The store’s manager and we’re very helpful and attentive! I’ve been a long time customer, as well as several other family members! I actually bringing my granddaughter Savannah Lang to her appointment when the accident happened! I was contacted by someone and gave a statement to the incident! However, I have yet to hear from anyone else since! I have no documentation to where I’m to send the requested doctor reports and MRI and other results should be sent! Please contact me @ (607)348-5792 or 259 Front street #1 Binghamton, NY 13905 responses also can be sent to: monicadixon0819@gmail.com! Thank in advance for your assistance!
Had the worst experience at the Orange Park Florida location upon my 1030 appointment arrival I received a call at 10 AM stating that they couldn’t identify my insurance when selected it as self-pay I told the lady that I do have insurance and if she gave me five minutes I will contact them back with information unfortunately I was unable to identify my policy number but I was able to locate my carrier I contacted a young lady back so she can try to verify me in the system with my Social Security number and my date of birth and information the young lady was unable to contact or identify the information with me she advised me that she would call me back because she would seek the information through the insurance company. At this point it is 1025 the young lady called me back and states they were able to locate my insurance and if I can come in in the next 15 minutes with which would make it about 10:45 AM I arrive at the location at 10:46 AM at the check-in area the young lady has an attitude and states you’re late I said I just spoke to someone phone I don’t know if you were someone else they told me they would give me a 15 minute grace. She say yes you’re still Late and pass the15 minute grace. Have a seat we can see if we can fit you in. I advised the young lady that due to the fact that I was contacted a preventing me from being on time I was walking out the door when she was contacting me. She rudely said I still should’ve showed up.I stated that when you contacted me you made it seem that due to my insurance was not valid that I could not come unless I had certain documents or information within your system I was told that and I will contact me back causing me not to leave my location and when you finally identified my insurance company that’s when you gave me a 15 extra minute grace period due to the inconvenience which I showed up. She then repeated to me to still sit down and she would take care of me or try to fit me in because I should’ve showed up when I should’ve had the time I asked the young lady to cancel my appointment because the incompetence of their team also because they should’ve contacted me 24 hours prior to the appointment and not 30 minutes prior the rudeness that came from both individuals at the desk appalled me I would never recommend this company or use your services ever again. I then called the facility and ask for the manager which they refused to give me the managers information I didn’t ask for the corporate number they refuse to provide that as well I had to call back again and talk to someone in the sales department for them to provide me Tina Vallard‘s name as a manager of the staff I don’t know what the requirements for employment at Visionworks is but I would hope that I would do better because both of those individuals at the front counter was very disrespectful and if they treat me like this I can just imagine what they do to senior citizens that have an appointment as well they cannot speak up for themselves.-
10/01/2021 was the appointment for my son and I soft 2 separate in network routine eye exams.Both patients were eligible for routine eye exams @ 100% coverage yet they charged me $50 for his and $50 for mine. Even though I question that a few times they continually repeated themself that they put the claim and that is my out of pocket responsibility. Then they billed me a ridiculous amount of money for glasses that were ordered incorrectly, I returned and still as of today 4/4/2022 haven’t bc received. Unfortunately I am disabled, durning this time I was dealing with a serious health problem. Having a hard with that and trying to maintain some integrity in front of my 12 year old son I paid every dime. I had major surgery soon after and was hospitalized to be honest as long as my little boy could see I would of paid time 10 all over again. On Friday April 1, 2022 I called Empire Vision. Works as a deeply concerned mother. I had received a phone call from the nurse at school that my son was 50/20 out of one eye and 30/20 out of the other. All she kept repeating is “there is nothing we can do”. I asked to speak w/ manager “Lisa” they girl put me on hold, came back & repeated “ there is nothing we can do, Lisa said she doesn’t need to get on the phone to tell you that”. Completely disgusted, I pulled out my receipts from that day, called the health insurances involved not only did they mistreat, embarrass, and humiliate me they never even filed a claim through my son’s health insurance or my own 3 health insurances. I thought maybe bc they through they could get away it bc of my disabilities or bc they didn’t think I was smart enough to figure it out but now I see by so many comments this is just their way of doing things. That’s not ok they need to be held accountable for this behavior . I’m afraid for the elderly and other who don’t have the knowledge to figure these things out. I should be reimbursed and Deserve a direct apology at the very least thank you
This is my 1st step, reported to BBB!!!
Had life changing experience with an Dr at store in White Marsh MD. Would like to file a complaint
I think that all of us that have been taken advantage of should join together and file a class action lawsuit
Agreeed
They owes us a refund of 151 and still didn’t get our refund
Please take the time to read my story. You know how you go in a business and hope you get a nice customer service rep. Well, that is exactly what I received at the store in Antioch, TN. A lady named Denise Kelley waited on me. She was so kind, she listened to me, and was concerned about what I was looking for. She fulfilled everything I needed. You have a great representative at this store. Thank you for taking the time to hire good people! Gladys
Im done with vision works, I Plantation Fl, with Covid all the glasses on the shelf in dirty and nasty also the shelf was too!!! And the sanitizer wipe was not good ones. And the let you try them on and put the back up in the shelf. Just nasty!!!!!
You have horrible comments and yet you do nothing about them here I am waiting 45 mins to pick up glasses and no one helping me. I go to the receptionist and said I’m leaving. She said ok. Not o is everything ok No it was ok so sad I’ll go else we’re clay ny. U really need to work on things. I mean really they could have had someone take 2 mins and hand me my glasses see that they fit and I’m on my way
Very rude interaction with an associate at the Visionworks #400 Millcreek Mall in Erie, PA. Taking my 14 year old son in for a basic eye exam, he does not wear glasses, he simply has not had an exam in years and I thought it was time. His appointment was at 10:00am, we arrived at 9:50. Right off the get go the girl told us there was a $19.00 co pay which isn’t much but my insurance pays 100% for exams and I’ve never paid a co pay, therefore I was questioning this. The girl was very defensive telling me if I don’t want my son’s eyes dilated then there is a $19.00 fee for imaging, I’ve never heard of this. I told her we are just there for an eye exam, we never had imaging. She said due to covid it’s for his overall health, I still wasn’t understanding this as we have a pcp and he has no health concerns, so I said we have a dr why do we need this? She said it checks his retina and gives them a better view of his overall health. She then said if you don’t want his eyes dilated then we do imaging and it’s $19.00, do you want his eyes dilated I said no. She said so then do you agree with the imaging, I said do I have a choice? she said you can sign a waiver and decline!!!! Now why did it take her a 5 minute discussion to tell me that? I did sign the waiver and decline as this imaging makes no sense to me for my son! Then we sat in the waiting area for 20 minutes, they called back the customer that had an appointment at 10:15, mind you ours was at 10:00am and we were still waiting. I went back up to the desk and said our appointment was at 10:00 and you just called back the customer who’s appointment was at 10:15. The same girl said whats your name? I told her my son’s name, she then said oh yes he is in getting his exam right now, I said no he isn’t, he is sitting right here, his appointment was at 10 and you just took the 10:15 guy back. She said oh your seeing another Dr. we will get you back shortly. When we were finally called back the girl was not walking us back, she was standing there and pointed down the hall, I said we don’t know where we are going, which room? She then said of course I’ll walk you down, which she then did. After she put us in a room she walked back out to the reception desk and said I have no patience for rude people today, well my adult daughter who was sitting there waiting for us said are you seriously going to talk bad about my mom while I’m sitting here? The girl said oh no I’m talking about the Dr!!!!
What the heck! Horrible customer service, all I was doing in the beginning was questioning a charge that I never was charged before for testing we never had before and I got an attitude from her then we were waiting 20 minutes and another customer who’s appointment was after ours was called back ahead of us I got an attitude from the same girl when I questioned it! Then she talked bad about me behind my back after she roomed us!! Absolutely horrible customer service! When she realized my daughter was sitting in the waiting room and could hear her talking about me along with all the other customers she said she was talking about the Dr? So you allow your workers to bad mouth your Dr in front of everyone? This was just not a pleasant visit at all, I’m disgusted with the bad attitude and low level of customer service that I received today. I did request a phone call from the store manager which I have not received .
I just read all comments below. I cannot say I have experienced any of these situations. On the contrary, I was in the visionworks in Oswego, Illinois and the staff could not have been nicer or more helpful. Kelly and another very nice gal took care of me and really went out of their way. Maybe you ought to take the time to observe these associates to curb some of these negative comments. I hope that these positive comments are passed along to the Oswego store in Illinois. They deserve recognition. Thank you
I’ve used Vision Works for my family needs for several years now yet today I’m wondering just how many times I’ve been robbed of my hard earned money. I went on vw website to look at frames prior to going to the store. The frames i chose online were only 57.97 which is reasonable. Well I WAS CHARGED 99.95 FOR THE SAME FRAMES AND TOLD THAT IT’S CORPORATE THAT IS FALSE ADVERTISING THERE PRICES THEREFORE I CONTACTED MY INSURANCE COMPANY FOR FRAUD AND I’M CALLING CORPORATE MONDAY. 30 dollars isn’t much to many but it feeds my family several meals! I’m tired of being ripped off by corporate big wigs!
I want to know what was the PURPOSE of me calling corporate and being told that someone would get back to me within 24-48 hrs and 2 weeks later not a single phone call from corporate or the actual store??!!! The manage I got on the phone today says she hasn’t heard one word about my problem and that VW has been robbing me of my hard earned money. I’m going to consult an attorney at this point and tell everyone who will listen what you have been doing to customers. I am going to bug the KY state attorney General to also look into your business practices because I have been more than patient!!! 502 475-1885
Just received the worst customer service from Aylssa at the 4th Street North store in St. Petersburg FL. She is RUDE, RUDE, RUDE! very poor customer service skills. I heard her laughing at customer questions and calling them stupid for event asking questions then she encouraged the other workers in the store to chime in. Don’t EVER go there they are HORRIBLE, HORRIBLE, HORRIBLE and will mock you and talk about you as soon as you are out of earshot! It’s work going to a real optometrist where the staff is professional and respectful. Visionworks is a joke, especially the 4th Street North staff in St. Petersburg FL. Don’t go there if you care about how people treat you!
Very rude and nasty people at the empire vision store they messed up my subscription so many times and the people at the empire vision store are very very rude and nasty when you contact them to check the status of your subscription tyour employees are very rude and nasty people they don’t want to help they’re too busy on the cell phones not willing to do anythinghey act so rude and nasty they messed up my subscription more than three times they got the warm glasses especially the teenagers they don’t know what the hell they’re doing and typing the goddamn computer
Omg. Working for visionworks really makes you understand what hate means. The factory is discusting, old equipment and no upkeep. It grosses me out that ppl dont know where they make their glasses and the lack of care and abuse of price
This is my first time using vision works. I live in Aurora, Colorado and I have to say from the very start this has been the worst customer service I have experienced with any business in my life. From when I made an appointment on line for 11/11/2021 at 4:45pm they immediately called me and said my appointment for Thursday 11/4.2021 was cancelled because they did not offer that time slot on that day. I stated “if you don’t offer the time slot then why would it be a choice in the drop down menu, and also my appointment is for Thursday the 11th anyway not the 4th. She then proceeds to tell me the computer said it was the 4th. I told her I got a confirmation email for the 11th. So instead of admitting her mistake she told me the point was cancelled and did I want to make a new one with her over the phone. At this point I’m so irritated I say no I will go on line again. So I make another appt for 11/12/2021 for 4:15, I arrive and guess what they don’t see my appt. I spend the next 15 minutes being asked my name, birthdate and number over and over again. I show them the screenshot of my confirmed appointment and everything. So the lady tells me “well we will just get you in somewhere and hopefully the doctors won’t be upset” Umm I have an appointment. finally I get though the exam, choosing frames etc. I use my HSA to pay which I had to submit the payment online through my HSA, they debit the payment to vision works. A few days later I call to check the status of my order, and of course they once again can’t find me in the system, after me telling them the date of my appt, who I talk to and everything they finally see me. Stating the new system is glitchy. Still unable to locate it she begins to tell me usually the customer pays and the HSA reimburses the customer. I stop her and let her know I already submitted the provider info for Vision works, their store and it has already been paid/debited/taken out and sent. Now she doesn’t know how that works or what to do. So once again I have to screen shot the info go to the store and show them so they can call corporate and ask what to do. WORSE SERVICE EVER!
HORRIBLE, HORRIBLE, IM TELLING EVERYONE ON FACEBOOK TO STAY AWAY FROM VISONWORKS !!!
Horrible customer service at store no customer service phone number, I’m going to change my vision insurance at work
Two VISION Works Optometrist Employees failed to provide the Minimum Standard of Care following Vision Exams for several years and I have subsequently been diagnosed with Severe Permanent vision losses as a result of Undiagnosed Glaucoma and this organization has chosen to try and cover up their medical malpractice negligence rather than accept responsibility for their Breach of Legal Duty and it is clear that your code of business ethics and integrity are not genuine as indicated by the numerous customer complaints listed on this page…a Lie In Deceit cannot negate negligence…Deal Honestly with your customers…know the TRUTH and the TRUTH will set you free!
Just one more comment like so many others. Tried to contact the store in Oneonta NY for info. Only three options – check order status, make appointment, and more. Only there is no “more”. When I tried to make an appointment I was asked for a phone number that a text could be sent to. Believe it or not, I don’t have a phone that texts. So, just a dead end with no way at all to contact that store. I am going to get my glasses at Walmart where my questions were answered and my appointment was made with just one phone call, which was handled by a human.
I recently purchased new glasses and frames at the Visionworks store in Wareham, Ma. The two young women at the front desk were polite and helpful. The person who helped me with the frames was named Danielle. The store was short staffed and there were people waiting. Danielle kept her composure and patience helping each customer in turn as if they were all that mattered. This young lady deserves a raise. There is so much mediocrity in the workplace these days it was refreshing to watch this young woman in action. Thank you.
Absolutely terrible! Our VSP plan has them as a Premier Member and I have no idea why? Total incompetence in all aspects of business. My glasses were sent and and they were measured wrong. Not by a little, by a lot. It was to the point they had to be returned. I called corporate and they said return them and my benefits will be reinstated. This was 6-21, and all the follow up and this still hasn’t been done correctly. Yesterday they stopped answering the phone.
Visionworks Location- 3904 Hillsboro Pike Nashville, TN 37215
I experienced the worst customer service ever from the store manager Tosha, I called to let her know that the order I received was incorrect and 2 other locations informed me that they can get me the high index glasses, she puts the phone down while talking to another employee telling him “I won’t listen to this” I then asked her to give me a refund and I will take my order to one of the other locations for my order to be processed and she replied by “I will make sure to call the insurance company to deny your claim” I asked her why are you doing this? Then, She hung up the call on me. This incident happened on 9/27 at 5:30pm. The corporate office is currently aware and the Regional Director, Michael Roberts should be investigating the issue. Case ID – 1362789
Going through the reviews I don’t understand why the corporate office is allowing this kind of behavior to happen over and over again.
I recently purchased glasses at the visionworks Staten Island mall store they have been closed for several weeks no answer called customer service several times they have charged my insurance already I need some answers hard to get them receipt #01292-5047403
Visionworks in Lexington Ky got rude people there, I want be back ever again. Ima tell everybody not to go there. They messed my glasses up and it made me sick and dizzy
Wow, I agree with all the comments about worst customer service ever and I don’t think general managers even care, my experience was with a store in Rochester, NY on E Henrietta Rd. I called to make an appointment and the lady that answered the phone said she could not make an appointment for me and that I should call back later, never mind that I was on hold for 30 minutes just to get to speak to her. This was ridiculous obviously she didn’t want to do her job and was probably having a bad day and had to share her bad day with the customers, I called to make a complaint about her and still no response from management. I will be taking my business elsewhere and informing everyone I know about this company and how they treat people.
your idiotic appointment scheduling wasted 20 minutes of my time. I am an orthopedic surgeon and bill my time at $500 and hour. Please let me know where i can send my bill for the time i wasted trying to make an appointment. Your website said an appointment could be booked online, however when i clicked on the link the option was not there. I tried using your automated scheduling system and after going through all the required info it went dead for over 5 minutes before it said it couldn’t book my appointment and to call back later. I tried to call Mr Bridgeman since he is the CEO and I’m sure he would like to know that your systems for making an appointment do not work, but could not find an extension or get a human to answer my call. I will be going elsewhere from now on for my eyecare and I will make sure to let everyone else know about your dumb and insulting appointment scheduling system on as many social media sites that i can find. Goodbye Visionworks
Wow entitlement is strong with this one
I agree 1000%. Visionworks problem lies at the core with management. They dont care about people just numbers and im so glad their are going down fast and steady. If u like to waste money do it somewhere else not at Visionworks and somewhere where u t trated humanely
Catherine, store manager of the Niskayuna NY store just hung up on me. She is very rude and has 0 customer service skills!
The commercial with the two black girls and the white guy is pretty prejudice! The face that she makes at him is just uncalled for. I will never use this business. We’re all out here trying to make lives equal while you are being a deterrent.
How do you guys make any money when you have no one to answer the phone. I am going on Facebook to tell everybody I know not to use you for anything. The people that set up your customer service should be fired for being so bad at what they do.
This company lied to me and because of that, you’ll be losing my business.
I visited the Burnsville MN location on July 7th with every intention to take advantage of their BOGO deal. When I walked in the lady at the front counter just stared at me. I was in there for about 20 minutes and not one employee acknowledged me but they definitely saw me. Instead I witnessed employees greeting and offering assistance to every customer that walked in after me. At one point I was standing next to another customer and an employee walked up to him offering to assist him but did not even acknowledge me. I felt like I was being profiled and not welcome. I have always bought my glasses from this location for over 20 years. The last time being 3 years ago. This current staff sucks. Never coming back.
Vision works is the worst place I’ve ever been for glasses. Customer service is on level negative 10.
Visionworks in Canton, Mi is by far the worst in customer service. They will not guide you through sizing for glasses. They take customers who walk in after you and then they just ignore you as you sit at a desk waiting to order glasses. Rude and act like you are bothering them. Absolutely disgusted with their service.
I had an appointment at your Millbury Mass store. I got an email to confirm. I confirmed. When I went to the store they told me they canceled my appointment because I did not confirm. I had it on my phone with Their confirmation of my appointment saying thanks for confirming we will see you then. She said they never got it. BUT OBVIOUSLY THEY DID. Peter Bridgeman you are THE worst CEO in the HISTORY of CEOs
You should be fired. You are driving this company into the GROUND.
The worst Customer Service and incompetent people ever in the Plantation, FL location will never go back or recommend anyone.
Do not buy any glasses from this place! Nothing but problems! They made five pairs of glasses wrong for me! I had to go to my! I had to go to my ophthalmologist to get the proper prescription because he said all the prescriptions they made before this were wrong and when I brought them the prescription to make properly they still made it wrong. I’ve now been waiting 3 months for my refund!
Pulled all my records from this place! First pair of glasses arms were bent, returned for a replacement. The associate charged me to mail them to my house which I never requested. Still waiting for the refund. The glasses came and the frame fits nothing like the pair in the store. The arms are way our past the front of the frame. The contacts they ordered were all wrong, I couldn’t see a thing. I took them back for a refund. The Dr was in a hurry gave me a sample pair, I told him I couldn’t see he said my eyes would adjust. Didn’t happen. I got my boxes of contacts back and told them I would not be back. I have been trying to get a refund for the mail charge and I want to return this second pair of glasses and contacts. The store does not answer the phone. I called the 800 number which is a call center of over 500 employees, how does a call center always have a busy signal? Because of so many dissatisfied customers, maybe they disabled the phones? This company is horrible! I left my last Eyewear store to save money it was not worth the hassle!
I agree, I won’t be going back terrible customer service no one call you to let you know when your glasses are back. Store hours on the internet is wrong and when I informed them at the store that the store hours was listed wrong on the internet she told me she had nothing to do with that. Just rude and inconsiderate when they get your money she are of no significance.
I went to a New Jersey Location and I was told that for an eye exam without insurance that it would be 89.00 them when it came to paying it was 108.00 dollars. I called a day before I came and that is what I was told and then the amount changed. Then I had a 12.00 O’Clock appointment I was told to wait in the car and I would be called nobody called me and it was 12.15 pm. They denied that they told me they were going to call me as well. First it was safety measures for Covid then a new story. The people that are working there are nasty very nasty. One woman told me in a nasty tone this is your chair and dont use another chair. The eye doctor she was nice. I will never use this company again. I took my prescription and went elsewhere for my glasses.
Disappointed- I’m waiting for my glasses for over a month I took my frame to get the store and they lost it. I then had to pick out a frame from their selection and I’m still waiting for my glasses to come in. I contacted the corporate office several Times to no avail. When I call I’m on hold for several hours only to get to someone who does absolutely nothing for me to remedy the situation. At this point I’m going there just to get my money back I’m going elsewhere. Ordered glasses on 7/3/2020
Today is 8/9/2020 Still no glasses.
order 2 pairs of glasses got them both pairs were scratched, sent back almost 2 months got one pair back and over 2 months have not recieved second, and can get no one to answer phone.after spending a lot of money can’t get no help? i will not send nobody there. neptune , nj o7712
I made an appointment with the Visionworks on Oracle Rd in Tucson AZ for one of my daughters. The appointment was for tomorrow and today I get a call informing me that masks are required. When I calmly informed the young lady that I have a medical condition and cannot not wear a mask, I was asked if I had a doctor’s note … in direct violation of BOTH the ADA and the Mayor’s Executive order. Both of them state that I only need to inform the places of business that I have a medical issue. No one is supposed to ask what that is, it is personal and only between me and my doctor. I was then informed that I had to request an accommodation through the company website like your company is somehow doing me a favor by recognizing my disability. Never in all of my life have I been treated with such disrespect from a Company.
I don’t know if I would ever bring my business back. They say that happy customers on the average influence three people and angry customers on the average influence ten. So, I wonder how many that I can influence.
My wife and I will never visit your store in Macon ,Ga. Again . Our experience was awful and they could have cared less . I also will spread the word
Went to store in Surprise Marketplace on 7/1 and placed an order for two pairs of glasses for over $500. Three weeks later I’m still waiting for my glasses. Tried calling all weekend. NO ONE ANSWERS THE PHONE. That being said I drove there today only to find out they “lost” my frames, therefore the glasses weren’t ready. Duh! They couldn’t call? Now I’m being told I will get in a few days. Remember this, I’ve been dealing with your company for 20 years. Never again. Good job, Visionworks!
Three days I’ve tried to talk to someone about my husbands glasses and mine. Three days of absolute frustration. Called every number available. Even chat on line. I’ll never buy glasses at Visionworks due to extreme poor customer service.
I would like to say my wife and I won’t step a foot inside your Niskayuna store in New York, we both were disrespected and treated like dirt like we were criminal. So no thanks
No one answers any of the phone numbers at the 800 number or the local store ive waited on the phone 20 min. 4 different times. tjis is rediculious. i have a 6 year old who broke both pair of her glasses I cant even get through to order new ones or to get a copy of my prescriptoion
I was in Vision works and had a eye examine at the ens of February 2020 and had to get new glasses. I took my old frames and had the new lenses put in them and then come March 2020 the store had to close because of Covid 19 so I couldn’t get my glasses. I got a call saying that the glassed had been shipped to another store and that they would be mailed to me and that I should receive them in a couple of days and this was still march. Well weeks had gone by and still no glasses. When the store opened up in May of 2020 the store said that they could not find the glasses they would have to cal the other store and see where they were and that she would call me back and let me know. A week went by and still no call. Finally, I called back and t hey informed me that they had them but they still had to have the lenses put in, finally got a email they were ready and went to pick them up and they were blurry and I cannot see out of them and the salesclerk was very rude and told me that i would have to wear them and get use to them and all she wanted to do is argue with me and not try to help the blurry go away. I felt like because the glasses were already paid for I wasn’t a valued customer as if I had just walked in a purchased a pair that day. This trip was horrible and I can say I won’t be back to vision works again. It should not have taken 3 months to get them and when I did get them they were not right and the clerk did not want to listen to anything that I had to say. Poor CUSTOMER SERVICE.
I have been waiting on my ordered glasses which was in March 2020. I have not received them nor can anyone tell me where they are tracked to. This experience with Vision Works has been unacceptable. I ordered at Deerbrook Mall in Humble. Chatted with Samantha and Ivan, Samantha gave me the “script” about lab will mail them. Ivan was very helpful but could not give detailed information as to where they were. Called store got a agent who could not provide any information. Received a message to ask if I received my glasses which once I returned call no one knew any information. Where is my glasses? When will the store reopen? Can anyone help my track my glasses or provide any assistance?
Will never buy from your company again. The women in store 312 in grapevine was not only rude but pretended to try to fix my glasses I bought there and said they can’t be fixed. Your competition fixed them with one little screw in 40sec. I have already convinced 6 people not to go there or buy from your company and I will continue. Word of mouth can kill a business and rude employees.
You need to watch who you are hiring to work in your doctor’s office that are attached to your stores. They are the RUDEST people I have ever been to and I go to the eye doctor’s for 25 plus years now!!!
unless I talk to a person I would advice Go some where else
The receptionist/assistant at store 383 in Naples, Florida needs some additional training in dealing with people. Every interaction with her was uncomfortable. She came off as irritated by her job and was condescending in the way she spoke with me. She told me during the “poof” that it was only going to take longer if I didn’t stop (involuntarily) blinking my eyes. The doctor was very personable and informative. She mentioned she was new so perhaps some additional training would be beneficial. I have been going to this location for quite a few years and never had any issues until yesterday, 1/30/2020. It was an uncomfortable experience for sure.
The location in Mesquite Texas is horrible!!! The two persons working at night (November 11, 2019) we’re terrible especially the manager. He was rude. I called earlier to pick my glasses they promised they would be there. But they decided to leave early therefore I wasn’t able to get my glasses even though I got there before closing. I had driven 22 miles. I am a pastor and a business owner. If this is type of treatment continues I will stop my church from coming up there and my company employees as well. I have advised to email channel 5 news here in DFW so they can visit the store. Something needs to be done.
Horrible communication and customer service from the Frisco Stonebriar Mall location, Regional Manager Nicki, chooses to discuss personal credentialing and certification instead of addressing the problem that has been going on for 3 months. She failed to attend a meeting this morning to address and re-examine my eyes and glasses. Upon telling her that I was frustrated she notifies Customer Service Manager “Amy” that she nor the store feels safes for me to go in tomorrow to rectify my problems. The store location has multiple turn overs of staff and an example of my concerns: a replacement pair of glasses from over a year ago have been sitting at the location since March 2018. I made numerous calls and was told that they was not there….During my exam in July, 2019, Gail, found them in the drawer. All I want is for my replacement glasses and my two new sets of glasses. Even my eye doctor showed me where he notated on my prescription what his orders were. Very disappointed
I would like to commend both the Vision Works in Wareham, MA and in Orlando, FL. My frames broke while I was just starting a Disney vacation. I called Wareham to confirm they were still under warranty, and to get the name brand/sku. Then I called the Vision Works in Orlando closest to my location. Although they did not have the frames, they researched other local Vision Works to find it. I was given the location (3817 East Colonial Drive) and a contact (Wanda) of the store who did have my frames in stock. When I arrived via uber to this location, Wanda had my frames ready and quickly installed my lenses, and measured the frames on my face. Iwas literally out of the store in less than 10 minutes! All the Vison Works involved worked together efficiently, kindly and with empathy to my situation. Disaster averted! Thank you!
Lisa F
I’m writing about the intolerable experience that I had in the Saugus Visionworks store. I’ve been working for the Commonwealth of Massachusetts for 22yrs and our provider is Davis Insurance so I’ve gotten glasses for my husband and I for those 22yrs. Things ran smoothly until I decided to move to this store closer to our home. That, was a bad move!
On my husband’s last appointment 2 yrs ago they called him to tell him his glasses were ready. He arrives at the store after fighting traffic, gets there and they’re scratching their heads to say, they have no idea where the glasses are! They look high and lo and can’t find them. They call again, and say they’ve located them and when he gets there, they’re the wrong glasses! Some foolishness about the wrong “sku #” being entered so they let him wear them and he waits a week and they call him to tell him when they’re really ready. He gets all the way there and guess what? No glasses! No one can find them again and no one wants to own up to who made the phone call. They look in the system and it says the glasses are there! Welll… where???? He has to leave the store and come back days later.
Fast forward two years, this week. We went for our exam for new glasses. After a week, I get a call that “glasses” are ready. Mine? My husband’s? I call and someone is very rude because she said she was trying to help “4 other callers” and disconnected me. I called back and told her she disconnected me and she raised her voice and I asked her name and of course she refused to provide it. She came back on the line and said “Donald’s glasses are ready”…
The next day Donald called the store (8/8/19) before proceeding from work and they told him yes, the glasses have been there since the morning. I asked my husband to wait and we would go together because I needed one of my glasses adjusted but he said his current glasses are falling off of his face and are duck-taped at the end. He got there and, you guessed it… no glasses!!! They searched and searched, the doctor ‘Pat’ was kind enough to come out and help look in the trays for his glasses. They were not in the lab, they were not in anyone’s tray, they weren’t anywhere! THEY SAID THEY WILL HAVE TO REORDER THEM!!!
This incompetence finally brought him, a mild-mannered firefighter to a point of frustration that I have not seen, where he kicked one of the chairs, I was on the phone and I told him to leave. I knew he had had it with the ineptness of VISIONWORKS Saugus.
I filed a complaint with Davis Vision this morning, and my request was to take this particular store, off the network, they’re inadequate and useless. Also I want his order cancelled and both our prescriptions transferred to the provider of our choosing.
Deborah Harrison Gulfield
Dear Debra,
Is Davis Vision a part of vision works? I ask this because I bought two pairs of prescription glasses, one for my husband and one for myself at vision works in Hiram Ga on March 4 2020 and on the same day I cancelled the order because of the price they charged me for each pair of glasses with my insurance. I felt like they charged me way to much. Even though I cancelled the order an hour after I made it they sent it through to my insurance company the next day and they paid the claim for the glasses we didn’t get. Now I can’t get vision works to send in a paper saying I canceled the order for just the glasses to my insurance company so I can go somewhere else and get glasses using my insurance. I have called the store many times but they keep telling me it will take up to 14 days for home office to send paper. Well 14 days have passed and nothing. I am at a loss. Did they cancel yours?