Where Is Verizon Corporate Office Headquarters

Not that the store itself is all that bad, but Verizon Has been so horrible to me it’s actually Unbelievable what has happened and what I’m going through currently with Verizon.. Mainly customer support they don’t do anything they don’t care they go by what they have to say with policy and then they never actually handle the situation. It’s just fake and they are disrespectful towards me.. My account information has been compromised, My identity has basically been taken. I’ve overpaid Services that were never properly coming to my phone. I’ve been through three replacements in a For my device.. I have false promises left and right from Verizon.. Never get anything they promise. And after them doing all of this, I can’t even get my account closed so my stuff stop being compromised Without me, spending a ton of money and penalty fees.. I’ve talked Every department Agents, supervisors, managers And not a single thing Is done to resolve my issues.. One thing I have a problem with is I ordered a service home Internet online With a promotion And when I get to the store to pick it up the girl who help me out Didn’t activate the line I put online.. Instead, she created one and it wiped my promotion .. I just feel like Verizon has completely robbed me of so Many many many things To get the services and Care I have been getting I wouldn’t even spend a dollar And yet I’ve been spending $200 a month or more for Phone and tablet plan…. It’s never ending Been Talking with Support about this issue for months and I’m still stuck in the same situation.. I said, I just literally can’t even believe this can actually happen.. I don’t know what to do at this point .. Is there anybody higher up that I could talk to you besides a supervisor with customer support? because I desperately need the help… Thanks

I have been a Verizon customer since the 1990’s and I have never been more disappointed in a brand. I will be sharing my deep disappointment over every social network I can find. You actively lie to your customers through your customer service and deceive actively what will be accomplished during your call. You accounting department has made a mistake concerning my account. While I realize a journal entry was made probably during an account reconciliation, but it resulted in a fraudulent absorbtion of a credit properly posted to my individual account. I do not think you would want this matter to become public knowledge since many people would begin to then pay closer attention to their account and the charges made to their accounts. I will work tirelessly to initiate hopefully a fraud and misrepresentation against you in every court and hopefully a class action suit. YOU have let your customers down and some of us have been loyal, shame on you. Believe me if I had the money I would purchase voting stock and clean house much the same as Bellsouth did when the removed the top six management to reduce cost, thanks to an accounting firm previously known as one of the big six.

Tracy from Verizon Landline called and left a message for me to call back. I did not get the number and extension so I wanted to replay it and I hit the delete button by mistake. The number was 800-837-4966. Unfortunately, I did not return the call.

Ive been dealing with so many different representatives that have lied over and over to me! I left comcast business to come to a company who’s employees lied so many times that the manager just backed them because there is no consequences with the company. The consumers are never right only the representative. I requested for all calls to be reviewed and was basically ignored. I am going public with this complaint on my business media and personal media people need to be held accountable for their actions!

entered wrong e mail on previous comment . please change to mbckrout@gmail.com

My wife and I are disabled seniors and I am also a disabled Viet Nam Vet. For over 7 months I have been paying almost double what I was told and we get sketchy service of LTD if at all. Gateway wifi was promised at between 25 and 50 MPS. all speed tests show max 7 to 12 MPS. Were out of service last 2 days and no contact with doctors and pharmacy, my wife is very ill and in constant pain. The local store manager advised me that Verizon had no interest in my personal problems and that if I went to her store and complained about the terrible service in front of others, she would have thrown physically thrown out and arrested. A tech support person told me that if a dire emergency happened because of the lack of service, Verizon would take no responsibility even if someone died. And if I tried to sue them the legal Dept would countersue and take everything we have. So much for compassion and support for the sick and disabled.

VERIZON CUSTOMER SERVICE IS A SCAM AND THEY DINT GIVE A CRAP ABOUT LOYAL CUSTOMERS!!!!!!!!!A Verizon employee made a mistake and I have been fighting to get it fixed since October. Verizon is trying to force me to pay off my device that I had set up on the 2 year payment plan. By trying to force me to pay off my device they are forcing me to lose my 700 trade in value of my previous device. Every time I call in they assure me it will be fixed and I will recieve a call in 72 hours and then nothing happens. My phone has been shut off because of this issue and I had to fight to get it back on. We have been with Verizon for about 15 years and still get treated like this.

I have been with Verizon over 25 years. I went to the Destin Florida store and bought a new iPad and phone, over $800. The salesman, Justin was very nice at first, but he wanted us to buy a case and screen protector. We didn’t want it and he said “Your not buying my accessories” and stormed out to the back room and never came back! So rude!!!! We did not even get a printout of the sale.

I think Verizon is not a company to provide services. This is a thief company to rob you. A bunch of idiot customer representatives that don’t know what they’re doing. End you of the day, you suffer that decided to go to hell Verizon, and switch to another company. But they rob your money already and you can’t do anything about it!!!

I have now been ghosted by a member of your executive group team after being in communication for a couple of weeks. After he spent hours listening to the many conversations I had with agents and apologizing for three weeks of misinformation, incorrect information and outright lies, he told me he would call me on Wednesday 11/30 at 4pm to resolve remaining issues and to arrange for Verizon to pick up unordered, unwanted and unneeded equipment. I’m still waiting for that call while contemplating a call to the FCC. I can be reached at 914-671-7601. Email: judykaiser@aol.com. (Landline number is 914-478-3121 but PLEASE USE CELL NUMBER TO CONTACT ME. 914-671-7601. If I do not receive a response to this message by Tuesday, 12/13 I will begin procedure to notify all possible regulatory agencies.
Judy Kaiser

I am trying to contact someone in employee recognition. Last week, I had a technical issue with my phone. The technical person was Janiesha McNear. I commended over the solution. She went beyond the call of duty. She proceeded to explain my loyalty perks I was eligible to receive. She further explained how it works. I was beyond elated. Most technicians fix the problem and that is it. Modern day society. Please acknowledge her in your way of “thank you” and going the extra mile.

I am writing to Verizon that shows they are over the Yahoo website. this morning 4/8/2020 on the home site it has the most vile and disgusting item. I have attached a link to it for your review . https://www.yahoo.com/lifestyle/6-unexpected-health-benefits-semen-133000933.html this is a open public site and how is it that some editor at yahoo believes this is appropriate and not totally offenive to women, kids , and adults , Verizon should be ashame of this and cleaning house of the people that think it is a news item and would put such a nasty and vulger item on the website!!! I fully intend to send a letter to the Chairman and board of director of verizon to make them aware that action needs to be taken as well as make an offical complaint to the FCC

Forced into trading my Samsung FLIP PHONE in for a “FREE” Orbic journey 5 FLIP PHONE because I was told after first of year, my Samsung wouldn’t work because of changes to network I was told.I am a dis abled Marine w/ severe PTSD, and changes affect me negatively, So does REALLY BAD customer service. I have spent hours waiting over this matter. The store visit & wait alone cost me $100+ in lost wages, the hour in line trying “customer service” [that’s a joke!] cost me another $60 in lost time, remember..this is a free phone. I was given bad info on the device, since there were no directions in box from 2 different stores from people who sell this product. They both didn’t have a clue on it’s function, or how to help @ all. When I explained all this to Verizon rep & asked him, after saying all this to him, if this wasn’t a load of crap, his answer was “kinda”. So what part of it isn’t?
Remer the old days? “We’re Ma Bell, we don’t care. We don’t have too!” Same policy here, just a different name. The worst “customer service ” I’ve ever seen…

bought a new samsung S10 not happy with it, I have 2 years contract with verizon and I am requesting your help to return or trade the phone (one time deal) phone is completely new in the original box -Please consider that I am a loyal customer for over 10 years Thanks

What is wrong with the customer service at verizon i called yesterday to see about a plan for 55 and older the first phone call was a no help second phone call the guy said oh yes it would work and i would save 15.00 dollars a month.So later look at email my bill went from 217.00 a month to 283.00.So again I called later and got the round around about it cant be changed again in one day so need to pay what I payed this month and might have to call again for a escalation fix what the hell I guess this is why at & t is giving you a run for money.Soon as I get this figured out I might be switching also cause no one should be getting ripped off monthly for people not doing there job.

No. but you can share it with Oath and AOL

I am writing in reference to 2 subsidiaries of Verizon. Oath and AOL. U have been trying to cancel AOL for 3 years. In Dec 2017, I ask my banker to call AOL and notify them I no longer had an account with them. At that time I spoke with representative who gave me a cancellation confirmation number 3090017. I ask if this number covered all of the other programs I had with AOL. I was informed that they were. I was assured that the account had been cancelled, yet in February 208, I noticed my bank account was continually billed for a service I was sure had been terminated. I tried to call AOL but I was told that the OATH Corp. was AOL’s parent company. I sent a letter to OATH and a Mr Hixson/Nixon. A few days later I received a phone call from a Mr Brunsweiger from Oath. I informed him of my problem and he said he would look into it. I did not hear from him so I waited until February 2018 and called Mr Brunsweiger. During the phone call, Mr Brusweiger ask me if I had ordered a lock program for my account. I informed him that I had and thought it was the prudent action to protect my account. Mr Brunsweiger informed me that since I purchased a Lock program from them, the Cancellation Confirmation numbers had been voided. I was not aware that AOL owned the Security Program or I would not have bought it. Mr Brunsweiger informed me that that was my problem. At that time I had been an AOL Customer for 18 years and never expected to be treated in such a non chalant manner. Since that time, AOL has continued to bill me. I filed a complaint with the FTC/BBB. I plan further consultation with an attorney.