Good morning.
My name is Mayel Lopez i was part or the training for Style specialist that started on the 26 of June 2023, I was just dismiss or let go after only a week of training wish i find this completely unacceptable, I been in the call center industry for 10 years, i perform as an agent follow by supervisor and en up as a trainer. My direct trainer was Jaqueline, not sure on the last name, My apologies. The reason of my dismissal after only one week of training that to be honest for the information that this training requires i’m certain is not sufficient time for the amount of the information given to me and the way the trainer did her job was unsufition to make a decision if the agent will do her job acordently. As I mention i was a trainer at one point and the way she did her job wa absolutely horrifying, I was given a 2 months training to become a trainer and the way Jaqueline treat me was horrendous, I mention to her that I’m a TDHD in treatment all she did during training was treat me bad, interrupting me if i had something to say or talk to me in a berry rudd way you can say even mean, she will do faces to me and did told the rest of the training team that our personalities don’t match, I was trained as i previously as I mentioned and i would never make an agent feel the way she did trou out the how training, ugly faces whenever I would tried participate or simpli make a comet. I’m consider myself a well educated 42 year old women, I was never rude or did any sour of mean comment as so ever at any point in the training nevertheless me bean the trainer on the courtriery us as trainers need to understand that we will be dealing with different personalities and characters and we need to stay professional which unfortunately was not the case with this trainer you have. I do have double nationality and I would escalate this as far as is necessary because I feel that due to my condition I was mistreated and feel insulted during this process of training. My father surve the US Marine in his young years. It was like having hem give the training no empathy nor will to help in a respectful way but only to me she did base her decision on our personalities not MATCHING, (NEVER HER SUCH A THING OR THAT BEEN A REASONABLE REASON TO FIRE AN INDIVIDUAL). I thank you for the opportunity and will be looking forward to your response for me to be able to consider further actions according to the law of the US, like I mentioned I have no problem going over and escalating my case to whoever is necessary. I thank you for your time and look forward to your response in a considerable time frame.
Kind Regards.
Maya Lopez.