I was assured that my sectional sofa and bed will be delivered on 11-01/2023. However, today (10/24/2023), I contacted to inquire whether an earlier delivery date was possible. I was informed that the sectional sofa will be delivered on November 22, 2023, which is a month later than expected. Despite scheduling it three times, I made the purchase on October 8. It is frustrating that I am now paying my bills starting from November 1, 2023, for an item that I am currently unable to use. This is absurd. when I called and said I will cancel it. the customer service representative told me you welcome to do so If that is what I want. they don’t care about the business or event my frustration. it doesn’t seem anybody cares about your complains.
I am required to pay the entire payment even if I do not receive my item in a timely manner.
My husband & I purchased (paid in full) 3 recliners on 5/7/23 with a delivery date of 6/17/23. This Saturday… Yesterday, all was well with a Saturday delivery. Today, my husband gets the call. Your delivery will be delayed until 6/28/23. LOL… Here we go again. We got rid of our old furniture, shampooed the carpets, painted and put up new curtains so everything would be ready when the furniture came. And in 2 weeks, we now have to delay OUR VACATION. “There is a manufacturing delay” we are being told. If this were true, wouldn’t they know that when we placed the order? Will Value City redeem themselves and get my furniture to me by this Saturday? AS promised. I don’t think they have the ba*ls!!! I am very seriously thinking of going and getting my money back and cancel the whole deal. 2 years ago, we waited for 1 full year for our dining room table. We had chairs, but no table. And we were having company for Thanksgiving. hahaha. Useless!!!
I purchased a dresser last year and it’s the drawers are falling off the glides and into each other. Called store within my year warranty and also purchased the 5year warranty. Claimed through them. The store did a service call the 11 of this month.. took pictures and left. Said I’d hear the following Monday. Waited. Never heard back. Called 2xs in one day was told I would hear from a manager. Never did. Called again. Talked to the same employee who put me on hold to find a manager. Called me back to relay a message from them telling me to go through the warranty place due to it being ware and tare. Tried the pure promise again and am getting told its not cover. But the store said it was from ware and tare which is under warranty.
What’s the point of purchasing the Warrenty to get the run around and not be able to use that side my dresser or get it fixed when I paid over 3000 for the whole set. I came there because I heard how great your business and furniture was but the experience I’ve had it’s nothing but great! How do I get my dresser fixed?!
I had death in family and my nephew was here in my home with cousin. He’s autismic. Had spell destroyed 2 sofa and TV. I call uniters and they wouldn’t help said it was deliberate. He has mental illness want help sofas only 2years old I need help
Having problems with the new couch and recliners I just got pilling and the store said they can’t do anything to help. The girl on the phone told me to contact customer service. She was actually rude. I ask to speak to store manager and she told me he was busy and couldn’t come to phone and she was a manager and he would say same thing. I told her I still would like to speak to him and she said he’ll call u back. I’ve bought 3 living room sets from this store and this is the first time having a problem and they act like they don’t care.
Terrible customer service!
I purchased the Winston Couch based on the add on your website. The couch was in the color paprika for $799. In that color however I’m being charged to upholster the couch in the exact color that was in YOUR add for $799. What’s up with that
My name is Beverly Eaddy I just purchased a loveseat and chair from value city. I was charged the price of a sofa for a loveseat and the sales representative stated that they were the same price how can o get this matter selled.
I purchased a new home. I heard so much about how good their beds are and furniture. Well I purchased a bed spend good money on it 1,699 was for the first bed a disaster my back all the way down in complete pain. I purchased another bed spend a little bit more 2,000 and still the same issue now I can’t get up out the bed so much pain. Had the value city technician from Waldorf Maryland store came out the same man who’s came out before. He takes pictures and check is out and say he doesn’t see nothing wrong . He asked me to sign his paperwork for what he doesn’t see anything wrong waste of time . He goes back in his report and say nothing is wrong. I called the store manager and explain to her my frustration and how I feel someone who lays on the sectional and bed .I’m the customer I know what it feels. My hard working money down the drain. I have a sectional and the same issue .At this point I just want my money back for these items and he done with value city I will never purchase anything else from this company . The worst cheap furniture store .
I was assured that my sectional sofa and bed will be delivered on 11-01/2023. However, today (10/24/2023), I contacted to inquire whether an earlier delivery date was possible. I was informed that the sectional sofa will be delivered on November 22, 2023, which is a month later than expected. Despite scheduling it three times, I made the purchase on October 8. It is frustrating that I am now paying my bills starting from November 1, 2023, for an item that I am currently unable to use. This is absurd. when I called and said I will cancel it. the customer service representative told me you welcome to do so If that is what I want. they don’t care about the business or event my frustration. it doesn’t seem anybody cares about your complains.
I am required to pay the entire payment even if I do not receive my item in a timely manner.
this is inconvenient.
My husband & I purchased (paid in full) 3 recliners on 5/7/23 with a delivery date of 6/17/23. This Saturday… Yesterday, all was well with a Saturday delivery. Today, my husband gets the call. Your delivery will be delayed until 6/28/23. LOL… Here we go again. We got rid of our old furniture, shampooed the carpets, painted and put up new curtains so everything would be ready when the furniture came. And in 2 weeks, we now have to delay OUR VACATION. “There is a manufacturing delay” we are being told. If this were true, wouldn’t they know that when we placed the order? Will Value City redeem themselves and get my furniture to me by this Saturday? AS promised. I don’t think they have the ba*ls!!! I am very seriously thinking of going and getting my money back and cancel the whole deal. 2 years ago, we waited for 1 full year for our dining room table. We had chairs, but no table. And we were having company for Thanksgiving. hahaha. Useless!!!
I purchased a dresser last year and it’s the drawers are falling off the glides and into each other. Called store within my year warranty and also purchased the 5year warranty. Claimed through them. The store did a service call the 11 of this month.. took pictures and left. Said I’d hear the following Monday. Waited. Never heard back. Called 2xs in one day was told I would hear from a manager. Never did. Called again. Talked to the same employee who put me on hold to find a manager. Called me back to relay a message from them telling me to go through the warranty place due to it being ware and tare. Tried the pure promise again and am getting told its not cover. But the store said it was from ware and tare which is under warranty.
What’s the point of purchasing the Warrenty to get the run around and not be able to use that side my dresser or get it fixed when I paid over 3000 for the whole set. I came there because I heard how great your business and furniture was but the experience I’ve had it’s nothing but great! How do I get my dresser fixed?!
I’m being charged 15% for my return which is still at the store. Why??
I had death in family and my nephew was here in my home with cousin. He’s autismic. Had spell destroyed 2 sofa and TV. I call uniters and they wouldn’t help said it was deliberate. He has mental illness want help sofas only 2years old I need help
Having problems with the new couch and recliners I just got pilling and the store said they can’t do anything to help. The girl on the phone told me to contact customer service. She was actually rude. I ask to speak to store manager and she told me he was busy and couldn’t come to phone and she was a manager and he would say same thing. I told her I still would like to speak to him and she said he’ll call u back. I’ve bought 3 living room sets from this store and this is the first time having a problem and they act like they don’t care.
Terrible customer service!
I need a resolution from corporate. I want my $1000 back, the furniture (recliner) is not worth the money.
I purchased the Winston Couch based on the add on your website. The couch was in the color paprika for $799. In that color however I’m being charged to upholster the couch in the exact color that was in YOUR add for $799. What’s up with that
My name is Beverly Eaddy I just purchased a loveseat and chair from value city. I was charged the price of a sofa for a loveseat and the sales representative stated that they were the same price how can o get this matter selled.
I purchased a new home. I heard so much about how good their beds are and furniture. Well I purchased a bed spend good money on it 1,699 was for the first bed a disaster my back all the way down in complete pain. I purchased another bed spend a little bit more 2,000 and still the same issue now I can’t get up out the bed so much pain. Had the value city technician from Waldorf Maryland store came out the same man who’s came out before. He takes pictures and check is out and say he doesn’t see nothing wrong . He asked me to sign his paperwork for what he doesn’t see anything wrong waste of time . He goes back in his report and say nothing is wrong. I called the store manager and explain to her my frustration and how I feel someone who lays on the sectional and bed .I’m the customer I know what it feels. My hard working money down the drain. I have a sectional and the same issue .At this point I just want my money back for these items and he done with value city I will never purchase anything else from this company . The worst cheap furniture store .