Where is Vacasa Corporate office Headquarters

I checked in Vacasa in Gatlinburg on 6/9/2023. The drive here was 6 hrs, when I arrived I had no hot water for my family and I to bathe. I called the support to resolve the issue. As of 12:00pm still no hot water. This place is a huge disappointment for the money I spent to stay here. I need to speak with the Chief of operations ASAP to relocate us. I will post updates on this issue!!!!

We were just in one of your properties in Galveston TX. The house was a horrible embarrassment to my husband and I as we had our good friends with us which are also a very important client of ours. When I made the reservation I questioned the fact that there had been no reviews in over a year. I was told that Vacasa had just added the house to the inventory so no reviews had been posted. I also asked about the condition of the house as there were some unfavorable comments. I was assured that there were issues but that the home owner had done improvements and the home was of Vacasa quality. I also wanted to make sure there was a gas grill as the description of the property specifically stated there was one. Again I was told that there most definitely was a gas grill at the property. Our friends are big cooks and grilling is his favorite thing to do. We checked in on 11/12 and checked out 11/19. From the time we arrived the problems began. There are too many issues to list. I need for someone to contact me so I can physically talk to someone with authority. This property was not only unfit to live in it was also dangerous. The doors didn’t lock, we had no heat and had to go out and buy electric heaters and it rained which flooded the master bedroom and bathroom! I need to speak to someone ASAP. My next step will be the Better Business Bureau which will end up with the Attorney General’s office.

We rented twice with Vacasa. Our first experience was very good. Our second experience was quite poor. We rated our experience through Vacasa with a very negative experience with the unit we rated, but Vacasa did not post the review. That certainly says a lot about Vacasa.

As a Vacasa customer, I’ve always been extremely pleased with the (formerly) exceptional customer service experience. The representatives were (past tense) tremendously helpful in helping me book and make changes to my reservations. They were always great to work with.
Apparently, Vacasa now has a new call center whose representatives were shockingly unhelpful with my reservation. I actually gave up out of frustration with two of them on separate calls before I finally was successful on my third call. Yes…it took _three_ calls before I reached a call center representative who knew what they were talking about and could navigate Vacasa’s reservation and client account information. Aggravating would be an understatement for what should have been a pretty easy customer engagement.

If Vacasa’s corporate customer experience (and PR) people are reading this…your new call center is a functional embarrassment.

My husband and I rented a unit at Sterling Sands in Destin Florida in June of this year. Unit 804 is what we were assigned. To make a very long story short, it was filthy. I had to buy cleaning supplies upon our arrival and clean the unkept and filthy unit myself. I also had to check for bedbugs. Every dish had to be ran through the dishwasher, as dirty dishes from the previous guests were placed back into the cabinets. The person who owns this unit is obviously a slum lord who puts no time into maintaining this property. Vacasa promised a follow up from upper management. It’s been three weeks and many emails later and we haven’t heard back. We will never vacation with Vacasa going forward. Their customer service is very poor and very disappointing.

After visiting Water Edge in Fort Walton Beach from the first year it was open and other place before that for over 20 years with the same company (Resort Quest before Vacasa) I called about rates for Oct. and was given a price of $2100 for 7 days stay. I ask for discount as we have gotten before and was informed that Vacasa does not give any discounts. Last year we paid like $1000 for the week with discounts. Now tell me why these units have increased in rental by almost double. I contacted another rental company and they quoted me a good rate as they gave discounts. I can stay for almost $600 less than Vacasa. This is nothing but using this COVID thing to get in the pockets of american people. Is there no one who can tell me why your company stopped treating people with discount for return customers and seniors. I will be using different rental company if this is how you treat your customers. Someone please reply.

We had booked a condo April 9th – 11th.

The place is filthy and musty. Outlet does not have cover as this is a huge safety issue, the dirty bed was shoved against it! One, my child could had been hurt or killed and two it could have caused a fire. The beds are filthy and had dried throw up on the side of it. The throw rugs had dark black spills. The fridge is absolutely nasty where I would not put food in there or even use the water within the fridge. There was poop on the bathroom door. I am very upset as this was false advertisement.
And just to add to everything there was broken glass on the wall way that no one would assist with cleaning up.

I had a reservation for the property at 1543 West Beach Blvd “The Beach House.” Upon arriving it was a nightmare. There was mold in the walls, there was cobwebs with dead bugs on the ceiling, there was holes in the wall, above the front door the paint was peeling and bubbling which is caused by it being wet and the Sheetrock was literally wet which means there was probably mold down the wall and the place had not been cleaned or sanitized. We were forced to get hotel rooms for the Saturday night and then stay the rest of the week in a condo that we found on our own. They gave us a refund but said it would take 8-10 weeks to receive it. I have contacted everyone locally to have them get that house fixed so nobody else rents it and ends up sick with respiratory issues or covid from it not being cleaned properly after each guest. We have been taking this trip for 11 years and always used Kaiser realty and have never had a problem until now that Vacasa has taken over. They advertise that their goal is customer safety and satisfaction. LIE!!! From the way we have been treated their customers are the least of their priority. I know that my little bit of money $2100 is nothing to them but it is my goal to make everyone that I can aware of their service. All I have asked of them was to be reimbursed for our hotel rooms and proof that they are/have taken care of the issues before some other unsuspecting person rents it. I have pictures and would be happy to share with anyone who would like to see them.

Our stay at Vacasa in Orlando was by far one the worst vacation experiences we have ever had. From a none working hot tub, broken toilets to a broken stove, we were so disappointed in our $3000 dollar stay. #shameful

My wife and I scheduled a reservation at Pirates Bay A, for the month of August 2021. When we learned that there was a tropical storm moving in, which was going to certainly lead to 90%-100% torrential rainfall and strong winds, we contacted Vacasa in an attempt to reschedule, not cancel our reservation. Which is understandable, given the weather circumstances, which is BEYOND our control.
The customer service representative, who was rudely abrupt on the phone, said that there wasn’t anything we can do. And I quote…she says..’ its your problem, not ours’. Really, are you serious. Am I in the freaking Twilight Zone.
For Vacasa to be that inflexible, not matter what the ‘rules’ say…and to not work with us so that my wife and I don’t have to spend our money and time, during a tropical storm. Its just unbelievable…just unacceptable.
Enjoy the money you make off of us Vacasa and Pirates Bay, because it’ll be a cold day in hell before I do business with you again.
And anybody dealing with this sham of a business, think long and hard before you commit to using them. They are not at ALL customer flexible or friendly.

We are not even there yet and are already disgruntled. We’ve rented a home in the Bethany Beach area. The original contract was with ResortQuest and had a check-in time of 3 PM today. Vacasa changed that to 4 PM. They need to honor their commitments and contracts, even if the contract is inherited. I’m not rating this yet because they still have time to recover.

John Hevey

Rented Buckskin Getaway in Donnelly Idaho. One of the worst experiences I have ever had. Given the wrong code and it took a half hour to access home. Fridge dirty, coffee pot machine had layer of dust on the lid and 2” of water in the pot, wet towels left in the washing machine, could only play DVD’s on the TV in living room and TV’s in bedrooms didn’t even turn on and the sheets and pillowcases had not been changed along with unclean showers. Maintenance person never showed up to fix TV’s.

They completely ruined our family vacation, told us owner backed out, 4 months ago, then 2 months ago we get email saying that our reservtion is confirmed and they need the second half of payment. We paid that, and have been planning our trip, then 2 weeks before our trip, we get an email saying that the owner has backed out again. 24 hours later, an email saying get prepared for your trip. Can’t talk to anyone competent enough to help, or figure out what is actually happening. And it will take 10 days to get our money back, so no vacation for us this year, thanks Vacasa!

I want my money back corporate hack

I rented from Vacasa 2 years ago and had a horrible experience – not as advertised, unsafe and dirty rental. I should have learned, but placed two of my properties under their management a year ago and it has been the worse year of my 10 + with rental property. They are only good a lying about their service to get you to sign up, after that they are incompetent and crooked. I will never use them again and HIGHLY recommend that no one else does either.

Good afternoon,

My name is William Helwig. I am property owner at:
2131 Tank Rd Running Springs Ca, 92382

My June statement is showing zero occupancy & zero proceeds. we had a renter that checked in on 6/24 – 6/30. I’ve spoken with Sara Simoneau on 7/9, Wylie Gosnell, and left messages for Jason Bianco director. None of them have been able to give me an answer.

Neither Sara or your director Jason Bianco have retuned my calls.

I’m on the line with your support at 8005440300. They are telling me because the checked out on 7/3 that I won’t be compensated for their stay until August. Their original reservation was 6/24-6/30, then they extended the stay to July 3.

We should be compensated for the June booking on the June Statement. Not August—Unbelieveable !!!

We have been an owner with you for 8 months. There has been problem after problem. We will share, that this has been the worst experience. Being billed for home maintenance without providing documentation(proof of receipt).

Timely Cleaning ( Sometimes not cleaned upon new guests check in)
Area Support Responses – Rare – Not Timely
Bags of Trash left out front of our home – San Bernardino County code Violation
Lost rentals due to weather/ lack of servicing
Questionable Billing ( Maintenance Receipts not provided upon request)