Where Is USAA Corporate Office Headquarters

USAA Headquarters Address and Contact

Usaa Logo
  • Address: 9800 Fredericksburg Rd, San Antonio, TX 78288, United States
  • Phone Number: +1 800-531-8722
  • Fax Number: 800-531-8877
  • Number of Employees: 32,896
  • Established: June 20, 1922
  • Founder: William Garrison
  • Key People: Stuart Parker, Laura Bishop

USAA Headquarters Location & Directions

How to Contact USAA Corporate Office

The United Services Automobile Association, popularly known as USAA, is based in San Antonia. Since USAA offers so many services, customers can face several issues with the products and services they receive. These issues could insurance claim problems, overpayment for insurance, debit and credit card issues, cancellation of insurance policy, and much more. The customers can contact the company headquarters for the resolution of such issues.

Because USAA is an international company, it understands the significance of customer care. The executives will always come available to serve the clients and solve their problems. The company has a customer care department that has loyal and helpful employees to solve the disputes and questions of the customers.

Ways to Contact -

Address - to file a complaint or report an issue with any of the services offered by the company, one can write to the following-

9800 Fredericksburg Rd, San Antonio, TX 78288, United States

Fax - the customers facing any issues with the services contact the company at 800-531-8877.

Phone no - the best way to contact the H.Q. or help and support team at USAA is via telephone. One can dial at +1 800-531-8722 and talk to a customer care executive.

The caller will receive an automated message on the call. The voice prompt shall ask for the USAA number and social security number. The customer service line will be navigated by this voice command. The caller will have to answer the questions correctly and clearly so that they can be directed to the real person from the department.

Email - USAA is popular for its incredibly helpful support team. However, they do not resolve any queries or issues via email.

Website - usskiandsnowboard.org

Social Media - one can also follow USAA on social media channels such as Facebook, Twitter, and Instagram. Follow the accounts that are verified on all the platforms.

USAA Headquarters Info & Photos

USAA has its headquarters in northwest San Antonio, USA. The office occupies 286-acre land, which was a former horse farm. In the present day, USAA is said to be the second-largest private employer in the San Antonio region. USAA occupies the largest office buildings in the United States.

The main headquarters are situated at 9800 Fredericksburg Road in the San Antonio territory. Space is apparently even bigger than the Pentagon. The headquarters cover a sprawling campus that has jogging trails, several tennis courts, and soccer fields. The property also has several baseball fields and basketball courts, along with three gyms.

USAA Headquarters Photos 1
USAA Headquarters Photos

USAA Headquarters List

S. No.




United Kingdom

4th Floor, Fitzwilliam House, 10 St. Mary Exe, London EC3, England



Deutsche Direktion, Koenigsberger Str. 1, 60487 Frankfurt am Main, Germany



1, Avenue du Bois L-1251 Luxembourg


United States

9800 Fredericksburg Road San Antonio, TX 78288


United States

17200 Commerce Park Blvd. Tampa, FL 33647

USAA Headquarters Executive Team

Major William Henry Garrison


Major William Henry Garrison founded USAA in 1922 in San Antonia, US. William Garrison summoned a meeting including twenty-four other army officers in San Antonia at the Gunter Hotel. The meeting's main cause was to talk about resolving the issues regarding automobile insurance faced by the army officers and their families. The company was solely established by Garrison.

Wayne Peacock

President and Chief Executive Officer

Currently, Wayne Peacock is the chief executive officer and the official president of USAA. He has worked with the company for over thirty years. He became the CEO in 2020 after the retirement of Stewart Parker from the same position.

Stewart Parker

Ex President & CEO

Stewart Parker is the former chief executive officer and president at USAA. He retired from the position in February 2020. He worked with the company for over 21 years and served as Operating Officer, Financial Officer, the President of the Property and Casualty Insurance Group, along with the President of Financial Planning Services position



Jim Syring

Executive Vice President and Chief Administrative Officer

Dan McNamara

President, USAA Financial Advice and Solutions Group

Michael Merwarth

Executive Vice President, Enterprise Strategy and Marketing

Torben Ostergaard

Executive Vice President and Chief Risk Officer

Wayne Peacock

President, USAA Property and Casualty Insurance Group

Dana Simmons

Executive Vice President, CEO Chief of Staff

Patricia Teague

Executive Vice President, Human Resources

About USAA


The USAA organization was previously known as the United States Army Automobile Association. The name was later changed to United Services Automobile Association two years after its inception. In 1952, the company started its first international office in Frankfurt, Germany. It then opened an office in London in 1962.
USAA is considered a pioneer of direct marketing. The majority of the business is done on the Internet and the telephone. The operating system uses employees rather than using agents. After the company was formed, business was conducted in bulk via email until the 1960s.
As the years went on, the organization started transitioning its business from mails to telephone sales and services. In 1978, the company launched its first toll-free number. The popularity of the Internet in the 1990s shifted business operations online via the Internet and website.
The organization offered homeowner's as well as life insurance to the army officials and their families. Brokerage and investment services became more popular in the 1970s. The company expanded and started providing banking services in the 1980s.

About Company

USAA was founded on June 20, 1922, in San Antonio. This was established by 25 U.S. Army officers who felt that the insurance and financial needs of the army officials were not being met. It offers financial services such as banking, investment, and insurance to the people who serve or the people who have served in the U.S. Armed Forces. USAA expanded over time, and it began to offer banking as well as insurance services to the veterans and deployed members of the U.S. armed forces. The company was ranked 100 on the Fortune 500 list in 2018. It was chosen as one of the biggest U.S. corporations as far as the revenues were concerned.


USAA was established on June 20, 1922, in San Antonia.
The products and services offered by USAA are banking, financial planning, brokerage, insurance, retirement, and investments.
The company has around 12.4millions members as of 2015.
The organization has around 32,896 employees working currently.
USAA's mission and vision statement state that it shall work to offer services to its niche market. This market includes the members of the U.S. military and their families.
The organization has its second main office in Phoenix, Arizona. It also has offices in Tampa, Plano, New York, Colorado Springs, and internationally in London and Frankfurt.

  • Robert Hamilton says:

    I am a 16 yr faithful member of USAA. I am a combat disabled veteran that has had my account frozen on fraud activities. Due to the remaining money in that acct as well as my July disability check scheduled to hit on the first without these funds I will be homeless. I’ve reached out to the VA to have this mths check stoped it had to be done before the 17th. Don’t dare say you proudly serve this nations veterans when your putting them on the streets with no explaination of why you chose not to do business with me anymore. My cell is 904-829-7815. I am begging for help with this matter.

    • Errol James says:

      I feel for you. I too am going through the same thing. The day rent was due, The Bank closed my account, THEN called me after it was already closed to inform me mid day. No warning, no consideration, no empathy. I’ve incurred late fees as a result. My light bil is now past due, because the back has more than $6,000 of my dollars on hold. I am only told they will hold my Money for 60 days. This is beyond insane. I have explained that i do not owe the back money, i do not understand why they feel the need to create hardship. I haven’t cost the bank any losses in 15 years.

  • Toni Chesneau says:

    modify comment by correcting spelling —
    where it says …..people assing you…. should say people assisting you…
    Thank you
    Toni Chesneau 21June 2022

  • Toni Chesneau says:

    Executive officers’ team should have an email and phone listed
    on this page and the USAA.com page so the customers do not feel
    like no-one is willing to take responsibility.
    Responding to customers timely, avoid those lengthy hold times that
    waste money and resources on both ends;
    return calls when disconnected, and so on.
    When assurance that problem is taken care for good, and repeats itself
    a few times, you realize that they people assing you did not have the
    authority and you feel left out. When attempting to contact the excutive
    offices, it appears to be harder than contacting the President of our country.
    If the info was available, more emails would follow and you would be able
    to experience the other side of your business.
    This way you can be updated from the customer’ perspective and address or
    make changes when needed to better care of both ends.

    Antonia Chesneau
    USAA 7976704
    phone: 206-949-4670 or
    email: chesneau@aol.com

  • Nicholas Granell says:

    Have been trying to pay my insurance and reps keep telling me my account is locked.unfortunately I must cancel all my USAA service cause can’t get help

  • Robert McEntaffer says:

    My phone come up missing and I need a new SIM card

  • Michael Bridge says:

    My account is locked up with substantial funds in it. I have been trying to speak to someone (a specialist) for two days who can resolve my problems. I have been on hold for hours. Since I am unable to access my funds to pay bills I will likely incur substantial penalties for late payments. In addition I made a deposit for $64,000 which was erroneously reversed. It is this deposit that caused the account to be locked up. I need to speak with someone immediately. Call me at 818 996-9646.
    My name is Michael Bridge
    My member number us 24449587
    A case number was given to me 32327297
    If Ii do not receive a call by the close of business today I will have to retain an attorney to resolve this matter and I will hold USAA responsible for all costs incurred.

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