I’m thinking of changing my Medicare plan FY2024. I’ve called United Health Care 4 times requesting the booklet so I can review the plan offerings in depth. I was told the first time I called by a brash person, to go online to get the information but I explained I like to write in the booklet, make a spreadsheet for comparison with other plans, and have the booklet available for the upcoming new year when I have questions, rather than calling customer service. Now, almost 3 weeks later, and after calling UHC 3 more times at 800-647-5514, I have still not received the booklet that outlines the plans, costs, etc. Is this a joke, UHC! Do you even care about potential new members or are you too busy counting your money to worry about bringing in new members to your Medicare plans.
United health care advantage plans were great. However next year-2024-
In Raleigh North Carolina United Health Care will not be welcome at UNC Health or at Wake Med Hospitals.
I’m not sure where to go if I have an emergency.
So obviously we will NOT be renewing our plan with UHC for next year.
This problem with United Health Care will affect roughly two hundred thousand people.
I guess UHC feels that they are big enough not to care about two hundred thousand people leaving their plan/s.
Mr. Whitty, my name is Georgia Clark my member#996514776-00, I am sodissappointed with you guys, 😒I’ve been on the line with customer service for well over and hour, and guess what! the problem still exits. I went to purchase my over the counter meds at Walgreens cashier said item can not be process, I called customer service explain the situation being passed around to three people, no help. HEMPVANA pain relief cream was unable to use my card, so I had to pay cash out of pocket because the cashier suggested to contact CS because she can’t see why I could not purchase, customer service said they will place a ticket so to research the problem 1hr and 30 minutes no one could or would refund $19.99, WHAT that’s not customer service, I was able to purchase the same item 2 months ago no problem. Please can someone HELP me with a refund and a reason why I could not purchase this product, it new enrollment maybe I need to employ new options. HELP. 214 298 6656, address 6516 Lockheed ave. Dallas, Texas
Why can I not talk to a USA customer service advocate to help with my account? Your overseas customer service is terrible. I keep getting transfer to someone else and then they hang up. Time to move to another insurance company that has customer service in the United States.
Your transportation provider here in Houston, Texas is very poor. Many times the transportation provided does not show up and late. Complaints to the providet were made and the provider promised they will improve but no changes were made. The same problem is still experienced by the customer. Please, do something or else your good standing will be affected. Thank you.
When I call corporate headquarters they transfer me to the same departments I have ben giving the run around from I can be with others programs like Humana my family is with them and benefits roll over but instead I’m trusting this company and have not received a 2023 card and being told different answers by different Representatives I just want my card with all of my benefits
I have Ben enrolled since nov 22 my 2023 card has not come I called at least four times in January I was told the holiday the weather and etc I was told by several representatives that I would not loose my Jan benefits because it’s not my fault it hasn’t arrived. February 1 no card loss January benefits talk to supervisor was told jan 30 by email card on the wat no card was told almost two weeks ago my navigator Gregory would call me to see if my problem has been resolved no call yet so today is February 22. I have no card and I’m about to loose my February benefits I have spoken to the card department I have spoken to my provider department I have spoken to supervisors Gary was the supervisor I’ve spoke to mcCanna, Chris, and several other people I don’t think it’s fair that because I have not received my card. No fault of my own that I’m losing my benefits for January and soon to be February. I feel like I’m being scam somehow is someone out there using my benefits where is my card with January and February benefits
Yesterday, l went to Food Lion in the Pinecrest Plaza was denied the opportunity to buy Fresh Chicken with my U card. I had a $47, balance. Please attend to this matter, store #0528 / 910 692 2000. 15501 Morganton Rd. Southern Pines, NC.
they make it impossible to e mail them directly so that you can document proof of contact