Where is ​Ulta Corporate office Headquarters

​Ulta Headquarters Address and Contact

Ulta logo
  • Address: ​1000 Remington Blvd #120, Bolingbrook, IL 60440, USA
  • Phone Number: ​630-410-4800
  • Fax Number: ​N/A
  • Email: ​N/A
  • Number of Employees: ​22,000​​​
  • Established: ​1990
  • Founder: ​Richard E. George
  • Key People: ​Mary Dillon, (CEO)

​Ulta Headquarters Location & Directions

​Ulta Headquarters Executive Team

Name

Title

​Mary N. Dillon   

​CEO & Director   

​Scott M. Settersten   

​CFO, Treasurer & Assistant Secretary   

​Derek Hornsby   

​Chief Supply Chain Officer   

​About​ Ulta, History and Headquarters Information

History

Ulta was founded in the year 1990. The company has been active for almost 29 years now. The founder of the company was             Richard E George. The main aim of the company was to provide products that are both low end and also high end as well. The company was started with a capital of $11.5 million. In the year 1996, Terry Hanson had become the president of the company. Then in the year 1999, the CEO, as well as president of the company, were Lyn Kirby. In the year 2007, the company had been transformed into a limited public entity. In the year 2008, the company had added another distribution centre in Arizona, USA. In the year 2010, the CEO and president of the company were Carl Rubin, and he had earned more than $11.1 million in the same year, making him one of the top-earning CEOs in Chicago, USA.

In the year 2013, the company had appointed Mary Dillion as the CEO of the company. Mary Dillion formerly worked at PepsiCo and McDonald's. As of the year 2017, the company had a net income of almost $269 million and had a stock of over 20,000 products, which included products for nail, skin, makeup, fragrances and also for hair care as well. The company offers products from almost 500 different cosmetic brands, across various categories and price ranges as well. The company also employs nearly 35,000 associates as well, out of which 92 per cent are female employees. The company deals with brands such as MAC, Kylie Cosmetics, Colourpop, etcetera. In the year 2016, the Ulta Beauty Charitable Foundation. The foundation has raised more than $22 million since its inception. The headquarters of the company is based in 1000 Remington Boulevard #120. The name of the place is Bolingbrook, while the name of the state is Illinois, USA. The pin code of the area is 60440.

About

Ulta is an American company that focuses on the selling of various kinds of cosmetics and other beauty products from multiple different brands, for its customers. The current CEO of the company is Mary Dillion. As of the year 2018, the total revenue generated by the company is more than $4.8 billion. Also, as of the year 2017, the total number of employees currently working at the company is more than 24,200. The company now has over 1,190 stores across all of the 50 states located in the USA. It also promotes its Ultamate Rewards Loyalty program for customers who shop the most at the company's stores as well. The company also has a salon located in every store, all over the USA.

Services

The primary services provided by the company include allowing customers to have a retail presence in order to purchase various kinds of cosmetics, fragrances and other accessories from numerous well-known brands, marketed and sold by the company itself. The products selling by the company include skin care products, women and men’s fragrances, nail products, hair care product, beauty tools, bath products, etcetera, while also providing salon services as well.

​Ulta Headquarters Photos

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  • Gloria Stuart says:

    Someone needs to do a customer-service training at your store in Evergreen Park. Unless it’s a policy to hire the most unfriendly, rude associates, you need to address the issue in this store soon. No matter how many times I go there or how much or little I spend the associates are always bitchy and unfriendly. We don’t need to spend our money in a store that doesn’t appreciate our business.

     
  • Barb Parker says:

    I will not be shopping with Ulta any longer. Your promotion of transgenderism has ended my support of your company. This is a complete travesty that shows a total lack of respect for the real women who have been your faithful customers over the years. No amount of makeup or surgery can change a man into a woman. You are a danger to the young women of this generation; this will aid in a further state of confusion for them. Can you not take a stand for what’s right and moral? I’m sure I know the answer unfortunately.

     
  • Trina C says:

    Mothers are the only people who can give advice on motherhood. A makeup company hosting a men giving advice on motherhood is ridiculous. As neither the company nor the man can give such advice. I won’t be purchasing from Ulta until women are truly supported.

     
  • Mrs.Rutherford says:

    This company needs to re-train all their employees in Mcdoaungh Georgia and their online customer service department. I have been in the customer service department for over 15 years and the service I have experienced from them both on several occasions was horrible. They do not practice 100% customer service, they show no Integrity or empathy. The policy in place is not for customers. They do not want to provide any type of management.

     
  • David N. Kilgo says:

    I need to speak with the buyer for Oral care, following an inquiry via RangeMe. Please ask the buyer to connect with me via phone at 479-426-8800 or email David@Woodridgeretailgroup.com

     
  • Ann Mandell says:

    Too many times companies get complaints so I wanted to reach out and let you know about one of your employees who was delightful. I went into the store located in the Springfield Mall, Springfield PA on Sun. June 12th. The cashier was a young women, Gabbrielle(according to the name on my recite). She was so pleasant and friendly. Too many times customers are not treated well but she was awesome and I wanted your company know how wonderful she was. She should be commended. Thank you.

     
  • Christina says:

    Woodland, CA – 6/11/22
    My daughter and I had TWO unwelcoming experiences in this store today.

    1- my 19 year old daughter asked a salesperson if they carried Unite brand shampoo and this person said “what brand? Unite?” Looks at coworker they laugh and say “no, we don’t carry that brand”. My daughter came back and said they kinda made fun of her for asking. We continued looking around and shopping for awhile and made our purchase. As we were leaving the next instance happened.
    2- I stopped to smell a candle that was on the shelf. As were leaving exiting the store, I was telling my daughter my opinion of the candle… “I haven’t found anything that beats Bath & Body candles”. As the doors were closing, this same salesperson and another gentleman who appeared to be management were mocking us and laughing. The guy said: “Nothing beats bath & body works!!”
    My daughter told me after we were walking to the car and it’s been bothering me all day. I don’t feel comfortable ever going back to that store again!!!

     
  • DLKirkwood says:

    We all should send their questionable business practices complaints to the FTC.gov. The more they receive, the faster they will investigate a business. Especially with a decent President and Congress.

    I plan to copy this page and then some, if I don’t get satisfaction on their defective beauty products, their pushing for phone numbers (many businesses sell numbers to other businesses . . . and the Federal government announced we should NOT give out phone numbers for that reason, and ULTA’s refusal to refund two products (total $60.99 when I would not give phone number but had the receipt, so the girls tried to only refund me $10.00 because of that. I send complaints to CEO or designee Headquarters, but I see ULTA refuses to put their Fax number on a web search, but all the consumer complaints here will do just as well when it reaches the FTC online complaint form. When Corporations remove their FAX numbers from public view one has to wonder just how corrupt the corporation has become.

    Ladies, always keep a paper trail with names and details. Corporations will lie through their teeth otherwise.That means send a detailed letter, keep a copy of what inside it, and mail it with proof of delivery, so they can’t claim they never got it. I am no fool that corporations can push around to get their ill-gains. I am a published author who, in 1991- 1992, took on the city of Marysville, WA (under my married name, Boone), made a fool out of some at city meetings, and forced them to close down the Gold Driving Range because it was not zone correctly for it to safely function in a residential neighborhood, as well as, damaged many businesses with bad press, and forced Tiny Computers out of the USA in 2001. The saying is correct…the pen is mightier than the sword.

     
    • Kathy says:

      Can you give me advice as how to get in touch with someone higher up in the company. One store got me to apply for Rewards without telling me it was a credit card. That is just not right. Especially when you’re applying for a large loan for property

       
  • No name says:

    I hope to heck you offer 10x’s the bonus points for white owned businesses soon.

     
  • Pamela says:

    Pamela February 6, 2022

    To Whom it may Concern at Ulta:

    Today when I picked up my order, I asked the salesgirl if there were 2 eyeshadows in the bag since it was sealed shut with tape. She replied yes, they are both in the bag. When I drove home, I opened the taped bag and there was only 1 eyeshadow, so I called the Ultra Store and she said to come back.

    When I arrived, (a 20-minute drive in the rain) the same salesgirl that gave me my order called a person to see me, and I was told that it was my responsibility to look in the bag before I left the store. I explained that I asked the salesgirl who gave me my order and she assured me that there were 2 eyeshadows in the bag. This salesperson berated me publicly, embarrassing me that I was wrong. She asked how often I pick up things up in the store from on-line ordering, insinuating that I do this often. I usually order on-line, and it’s delivered to my home and/or shop in the store. The only reason I did an in-store order today was because I have gone to Ulta a couple of times recently and my eyeshadow color was out of stock so I thought I would call ahead and place my order. The saleswomen kept repeating that it was on the in-store videotape that both my eyeshadows were put in the bag. I asked her if I could see the tape and she refused to show it to me. She was wearing no name badge and refused to give me her name. I took her photo. I have never been treated so poorly by a salesperson.

    The salesperson was being so loud that people stopped to tell me that I was not being given customer service and I wasn’t wrong in being up-set.

    I have been a loyal customer of Ulta for years, until today. I felt like I was being treated completely unfairly by your employee. The thought that this salesperson was seemingly accusing me of theft is beyond my comprehension. I had to drive back to the store because my order wasn’t correct. Driving back and forth to your store in the rain cost me more than an Ulta eyeshadow.
    I certainly hope you train the St. Augustine, Florida staff to be kind to the customers.

    Sincerely,
    Pamela

     
  • Donna Kolb says:

    Ordered online and the next day got an email stating my item was no longer in stock. This would mean that when I ordered you are not providing a live inventory online to customers.
    Your customer service team and supervisor are totally clueless and unable to provide a lead time for the out of stock item. (?) They also have no ability to contact the warehouse directly which would be very helpful to provide better service to both customers and agents.
    As a former buyer for a manufacturer this is unacceptable.
    Your Chief Supply Chain CEO and Operations leaders need to change how the business is run.
    You should all be looking at the same live system WITH The Ability to contact each other directly to solve issues.

     
  • English is my 1st says:

    I have called ULTA and attempted to “chat” with ULTA and BOTH we’re met with communication problems in that neither had ENGLISH as their 1st language.

    I don’t know about you all but I am so exhausted trying to have even the simplest conversations with the “ENGLISH NOT 1ST LANGUAGE” persons, that I say we start DEMANDING from these companies that we privilege with our hard-earned money, that they put ENGLISH AS A 1ST as an option just like “press this for ESPANOL!!!”

     
    • Christina says:

      I also called three times today to voice a complaint and was met with communication issues and then eventually “disconnected” very frustrating.

       
  • Dorothy says:

    Tried to switch or cancel an order within 3-5 minutes of catching my error of not being able to pick it up at local store and was not able to cancel or switch order. Was put on hold for 1 hour and told they could not fix this. 5 minutes this was unbelievable.

     
  • CANDICE LOVETT says:

    Hello, wondering if you could look up a transaction under Candace Lovett phone number 847-356-9088 for a hot tools hair dryer. It broke and I need to know when I bought it to see if it is still under warranty. Thanks.

     
    • DLKirkwood says:

      Did you read all the other comments. My guess is they told you they have no way to look it up.

      This comment is awaiting moderation (will my comment appear? I saved a copy of what I wrote to everyone.)

      We all should send their questionable business practices complaints to the FTC.gov. The more they receive, the faster they will investigate a business. Especially with a decent President and Congress.

       
  • Delise Stone says:

    Ii receive my order yesterday. Included was a StriVectin kit which was missing one of the products. I called and asked that the missing product be shipped to me. I was told that they can’t ship the missing product – I will have to return what I have and then wait for them to ship me the entire kit again. I waited 2 weeks for the first one so I’m potentially looking at over a month to get what I’ve already paid for. This is totally unacceptable. Please have someone do the right thing and have this shipped to me – FOC – overnight. Order #K197816338 – Delise A Stone. The missing product is the Tighten & Lift Peptight Eye Serum. Please confirm.

     
  • Leigh Hamilton says:

    I loathe Ulta. I’ve had four experiences with this company, and all four have been terrible. This company’s goal is only one: “Get the customer’s money and personal information now, and forget repeat business.” Buy from them at your peril. Their follow-up customer service is absolutely THE WORST. Even if you have a simple return, they’ll give you grief for it.

    Just buy from someone else. Look at their online reviews and believe what you read. It’ll be easier.

     
  • sheila johnson says:

    Very disappointed. The store in Everett Ma. I was looking for a moisturizer and face wash. The sale person showed me a product the was extremely pricey when I informed her I did want to spend $95 for a product she pointed to the other end of the store and told me that is where we sell the CVS brand items. Yes she pointed! I walked out and drove to Sephora and was treated very nice and they stuck to my budget.

     
  • Belle L. says:

    I will never do business with Ulta Beauty again. Your business for the last 5 years – been unable to order on line and can never find my account. I am told ‘ it’s IT glitch’ and someone will call you back. Your software is from the 80’s. I was told today that I can’t order on line for 7 days. Your Company really needs to invest in upgrading your software and trust employee’s to take online order. Ulta is the only store that I know that doesn’t trust employee’s to place order.
    I had been loyal over 20 years as Customer and spent thousands. You treat your customers horrible.

     
  • Darlene Boyee says:

    I love the Woodstock, Georgia Ulta employee Courtney!!! I have suffered with vitiligo on my legs for a year and a half. I have tried to get hep with coverage and just gave up.
    I was in Ulta looking for nail polish and decided to try again, Courtney asked if she could help me and I said, “I sure wish you could!” I showed the vitiligo to her and she asked if she could try some different samples on my legs. She was determined to help me and I was so happy that she found a body makeup that covers so well! The product also has sun screen to protect the damaged skin! She spent a good 45 minutes trying different types of coverage and she was so positive and encouraging saying “this is actually kinda fun” that she made me feel very comfortable! She finally came across a Dermablend cover cream that worked! You’ve no idea how grateful I am. I couldn’t wear shorts or bathing suits but now because of her, you can hardly tell I have it! She has really changed a life for the better today! Thank you to Courtney in the Woodstock Ulta!!!

     
  • Mary wise says:

    I’ve been going to Ulta for over two years now and there have not been any discount in the hair salon where I get my hair done it I was wondering do you guys ever do specials for when you get your hair done

     
  • Car says:

    I love ULTA, however I haven’t been able to shop with you guys for over a year. I have the credit I am about to cancel. Every time I contact customer service I receive the below answer, there is no help. I feel they copy and paste most of their responses. I believe there must be a customer service employee clean up.

    “You recently reached out about not being able to order online. This issue was previously escalated to our high team and ​​according to our records, you are unable to order online due to a variety of contributing factors. As we researched your account, multiple identities and payment methods for the orders placed with your account were found. At Ulta Beauty, we are committed to providing you with an outstanding experience and would be more than happy to assist you at one of our stores to do so. ​We do apologize about this situation”

    What does this mean?
    I asked for explanation on how multiple identities and payment methods were added to my account, I have a brother and sister who live with me. They too have not been able to purchase from ULTA, I believe our accounts have been mixed and has caused us to not be able to purchase from your company. Please HELP with real people and real answers.

     
  • Not Applicable says:

    Do you still employ “Aunt Jemima”in your stores such as the Beauty Salon such as the Rego Center in Rego Park, New York??!!
    Every fucking Dick and Cunt at this god forsaken entity are nothing short of Mother Fucking RACISTS!!!!!!!!!!

     
  • Angela Worthington says:

    The worst experience ever! I’m very unhappy with Ulta management staff the worst ever. Ervin at the South Carolina location needs to be fired. Poor Customer Service, I have never received such poor and disrespectful service from Ulta. I will never ever shop with this company again. I was called a lier.

     
  • Silvana Carcich says:

    I am a VP for fundraising at our local hospital. I am trying to set up a fundraising event at Ulta’s local store. Upon calling I was told to contact headquarters. Have done so, left several messages. We are not asking for donations, just information. Please respond. Thank you

     
  • A. Williamson says:

    I would like to know when you will be bringing back the hourly employees from furlough? The ones that are in the store that I shop at are standing around talking to one another. I was told that they are just the department mangers. The store manager does not come out of the back when need to complain. When I gone in the store before the virus. I was greeting by the young lady at Clinique on the right when you enter the store or the cashiers at the front. Very friendly employees, now you have rude employees. The ones that are there now don’t even acknowledge you when you come in or even ask if you need assistance. This store is located in Sherman, Texas. Please bring back the hourly employees!

    Thank you

     
  • linda lockwood says:

    I went to Ulta today to buy some hair supplies, and my daughter with with buying her own .. I was paying for my items when my daughter said mom look at this, so i finished paying and walked over to the display. It was Christmas goodies as I am in the process of making a bunch of baskets for teens and young adult and figured i would get 10 of each item and it would be a few hundred dollars but that was ok.. I need to make these baskets up. i saw nothing to put them in and a white tub thing was on the counter right next to me. a foot away in fact so i used it. not knowing I was doing any thing wrong..the salesgirl came up grabbing it from my hands and with a bitter voice said this is for my use ,,, and removed my items from the container and put it on the counter… well i left everything, and my daughter she had her arms full of hairs supplies plus she was getting Christmas gifts. I am 62 years old a grown adult with grandchildren, I buy alot of products for my self and grand kids. I will be happy to share how I was treated on my face book and groups I attend on a daily basis as I don’t think this is any way to treat any one.. thanks for the wonderful service i will be bringing back what I bought today for a refund…

     
  • Deborah Franklin says:

    I am trying to contact someone who will help me. I got an ULTA magazine in my mailbox and wish to have it stopped. I do not want it going to my mailbox. I go away a lot, and am going to move. I am not interested in this particular magazine, and do not want it coming to my address anymore. Thank you for helping me.

     
    • Leigh Hamilton says:

      I had Ulta advertising stopped. It took an act of Congress. You have to cut out the label with your customer number and send it to Ulta with a request to have it stopped, and even then you have to do it at least twice for them to finally stop sending you advertising. Good luck. I’ll NEVER shop an Ulta store again because of it. NEVER. They may have gained four and a half cents, but they lost this customer and her sister for LIFE because I told her how difficult it was to get off their mailing list, and she’ll never shop there again either. Just keep telling people about your experience.

       
  • Marie Black says:

    who do I talk to about an allergic reaction to your product. I went into the store in Indiana, Highland on Sept 3 2019 and asked about tinting my eyebrows brow because I am allergic to black Katy said that the dark brown should be ok. This was a Thursday on Friday my eyebrows started itching on Saturday my eyebrow’s had blisters and my entire face was swollen. I went to my doctor and was told the specimen from my eyebrows results was that I had a mercer infection. The only way I could have contracted this is from the equipment that she used the brushes were strapped around her waist and I am wondering the brush she used on someone else. I am totally upset I was supposed to have surgery and now I have to prolong surgery until infection was cleared. I feel that I should be compensated for my frustration and pain the infection is still active. When I went into the store on Saturday the manager said I should put a moisturizer on the scaly puss skin which she gave me from clinque this did not help I am more concerned about the infection because it could be deadly please respond .

    Thank You
    Marie Black
    September 17 2019

     
  • mary wak says:

    hi trying to reach corporate
    mary wak
    7235 lester st
    Lexington mi 48450

    keeping sending me mail
    need correction
    your company is also mailing to peggy clement at the same address
    she does not live here #2910259583576
    please remove peggy clements from the mailing list to
    7235 lester st Lexington mi 48450

    keep mary wak..
    I live at this address..thanks you

     
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