Where is U-Haul Corporate office Headquarters

U-Haul Headquarters Address and Contact

U-Haul
  • Address: 2727 North Central Avenue, Phoenix, AZ 85004, United States
  • Phone Number: 602-263-6811
  • Fax Number: 602-277-5812
  • Email: info@ubox.com
  • Number of Employees:  18000
  • Established: 1945
  • Founder: Leonard Shoen
  • Key People: Joe Shoen CEO & Chairman

U-Haul Headquarters Location & Directions

U-Haul Headquarters Executive Team

Name

Title

Mr. John Cary Taylor

President and Director

Mr. Robert T. Peterson

Chief Financial Officer

Mr. Thomas Burns

President of Daytona Beach Operations

Mr. Ali Gillentine

President of U-haul Company of Northwestern Ohio

About U-Haul, History and Headquarters Information

            The U Haul is a moving and storage operator. The headquarters is located in Phoenix, Arizona. It rents trucks, trailers and towing devices. The storage unit rented is mainly for self use, business, locker. Apart from this, the company also offers student storages and shipping solutions. It was founded in 1945 by Leonard Shoen. He began the company as a garage. Later expanded it through gas stations.

            U Haul is owned by the AMERCO. The company operates in 3 sections namely moving and storage, property and insurance. Moving and storage includes operations of both AMERCO and U Haul. The property and insurance provides loss adjusting and protection to packages.

            The storage units owned by the company are in the range of 172, 000 square feet with individual storage units ranging from 6 square feet to 1000 square feet.

            U Haul equipments are classified as In - Town and One - way. One - way is used for drop purposes and in - town are used for both pick up and drop.

U-Haul Headquarters Photos

  • Angela says:

    I rented a truck in Jeffercity mo. The man there was ass. I had to bank get money off card. He had address rt when I left
    Got to waynesville mo. To drop off . Was told would get a refund. That was 08/02/20. Now 09/04. Still waiting 4 refund. I have called 5X.always more bs. I will never rent from this company. Customer mean shit to u haul.

  • Teresa Lawson says:

    I’m not sure what good it is to make a reservation with UHaul when you go to pick up your trailer and it is not available. Wow, what great customer service (sarcasm, in case you don’t get it). We had a reservation confirmed 7 days before trailer was needed. Went to pick up trailer–not available!! When I called customer service, they were offering a different date for availability. No trailer available except in Modesto 3.5 hours away. Does UHaul not get when someone needs a trailer on a specific day, that is when it is needed? You know UHAUL, people do have crises that they are dealing with—like a recent evac from a Cal fire or a relative that you are trying to help move that is in the hospital unexpectedly (BTW, who still needs to move), and don’t forget the pandemic which is affecting the way people are moving right now. And why doesn’t UHAUL have to make this reservation good, offering an alterative solution on their nickel? Why is this my problem? To me, I don’t know why you have a reservation system, if you do not stand by your reservations. This is false advertising and I will take this up with the Better Business Bureau, beside notifying your corporate headqtrs. I see you do have other complaints that go unanwered. Way to do business, UHAUL.

  • Cynthia says:

    I rented a 6 x 12 trailer to move to Cincinnati Ohio from ElPaso,TX and paid $378.40. Moved back To ELP a year later and that move from Cincinnati cost 764.17, how’s that! I called to check on the pricing and it’s still the same from a year ago. Shouldn’t the cost be the same since the distance going is the same as coming back? I think it’s a rip off, I thought their pricing was same across the board I guess each facility can charge what they want.

  • Mike Dee says:

    Danbury Ct site is a train wreck, This is the worst company to deal with. The 800 number goes no where. You wait hours on the phone for a person to pick up. You make a reservation after 2 hours on hold and show up to pick the truck up and find out that they have no more trucks They rented the one you reserved. After 4 hours they give you a truck and 30 miles away it breaks down . You call them and no one answered even the road side emergence number. You wait hours for a person to answer the phone .
    You file complaint after complaint with them and no one returns a call or corrects the problem. They over charge my credit card for a 2 day rental when I had it less than 4 hours and than added $ 165.00 because of it breaking down in millage for the towing. This is crazy . Their H.Q Tell phone number is 602 263 6811
    Call them and make a complaint

  • Carol says:

    I went to the UHaul location on South Plaza Trail in Virginia Beach,to inquire about renting or buying blankets. Two women were working at the desk. Naomi was kind and answered my questions professionally. Chauntel had been on the phone, and was upset because someone didn’t bring their truck back on time. When she asked for me to upload my license and I couldn’t get internet, she became irritated. I asked her to be patient with me(old people and technology)and that I had a father in N.C. who was on his death bed. She snapped and said “both my parents are dead”. Whatever she said after that I blocked out because I was shocked at her insensitivity. She said, “let me have your license “. She copied it and I left with my rented blankets.
    I have been in public service for 45 years and have had to act professionally unlike this person. Chauntel has no business working for you all, giving your corporation a bad name. Her insensitivity is what is wrong with people today… No empathy no courtesy no patience. I will use U-Haul, but not at South Plaza Trail in Virginia Beach Virginia

  • David Ramsey says:

    I just want to let everyone know that if you use U-Haul to move yourself all I can say is good luck. My wife and I moved ourselves from Delaware to South Carolina. The place we were sent to pick up the truck was essentially a hole in the wall. We were supposed to get three dozen furniture pads but only got 23. While we were checking g in to get the truck the woman ended locking the store and pushing people out. Come to find out the folks in the store were stealing from her. My wife was in the front of the store locked in and I went to look for furniture pads in the back of the store with the woman. When I get home with everything find out that the furniture pads had been wet and were mildew smell so we had to saturate them with febreeze before placing the over our furniture. The movers we had on the Delaware end were terrific and were able to get truck loaded. While driving through South Carolina we ran into rain and when we get to where we are moving into we discover that 2 dozen boxes had gotten wet from the water in truck. Our furniture would have gotten wet but we shrink wrapped it. We submitted a claim through safe move and even though the truck leaks and held water and the boxes obviously had water damage to them. After inspecting our stuff there was no damage. The insurance company closed the claim. The regional manager that we were dealing with was hoping the insurance would take care of something and the best U-Haul could do with all the issues was to give us $150 for our troubles. Beware if you use U-Haul for future moves.

  • Betty P says:

    I see I am not the only one who had reserved and PAID for a One way truck over 2 weeks in advance only to be changed pick up locations twice and then 2 days before our move out of state, to be told that we were being downgraded from a 26 Foot to a 20 foot (we have a 2100 square foot home)! what kind of inept and antiquated system does U Haul gave that the do not know what their inventory is? This is critical, especially for customers moving one way out of state to have the correct size truck. What a hassle to have to come back, either I. Your own shocker our haul truck and have to pay the gas out of your own pocket!! Not to mention the timeline for when your belonging have to be out, the 7 extra hours of drive time and now no help to load the items! The whole experience was horrible. Other problems at the pick ulloxatukn was the furniture pads I ordered and paid for we’re not in the truck so I had to ask for those at the counter, and then again we could not correct the odometer reading on the app and we had to go back to the counter and the woman said to just take a picture. I’m disappointed as this was supposed to be contactless pick up as we are seniors and at risk. Also while we were cleaning the truck and making sure everything was out of the truck we found a hypodermic needle in foil up in the attic space, how dangerous is that? When we return the truck the gentleman asked us how many miles we drove as the odometer with showing we had driven 20,000 miles and we told them when we picked it up the woman said just take a picture and he commented oh no no that’s not how things work. So the whole situation went from bad to worse and we will never rent from you again. Your whole system needs to be updated on your inventory is trucks, not to let each individual store update theirs. Thank you for listening.

  • Melissa Meeks says:

    Been waiting in bend for two hours

  • Melissa Meeks says:

    I’m waiting for two hours to pick up

  • K says:

    😰 Very bad mistake on UHaul truck size for move to a different region. It means a lot of $$. The company hasn’t put the compensation offer in writing as to make a smooth transition yet, for when I have to go back and move stuff a second time- along with Pandemic issues. Waiting, hoping, waiting.

  • Timothy says:

    We rented a Uhaul from Manchester for 2 days, the same day they wanted the truck back. I called and talked to them they said you said today, I said no, 2 days we even held up 2 fingers they said “you said today, not today and tomorrow, they obviously couldn’t understand us. They charged 280.00 when we got the truck, and after 20 minutes of arguing with them on the phone trying to get them to understand what I was talking about, they said ok $30.00 when you bring the truck back and that is all and hung up on me. When the truck was returned they got the key and the mileage and charged me $50.00. Now I am getting a bill for another $137.00 for mileage. What a rip-off, I didn’t even get my deposit back and they want more. I am filing a complaint with the BBB and the Federal Trade Commission. This was rented in Manchester Tennessee, I do not recommend this company.

  • Don Rickel says:

    I have had hitch’s installed in the past by U Haul and I am now am in the process of purchasing a 2020 Mercedes Benz Model GLB. I am trying to find information if you have or will have a hitch that can be installed on this car as I also has the toe kick for opening the rear hatch?

    Don Rickel

  • Tamia Murray says:

    Hello,

    This is now my Third email in regards to two storage’s 736/738 that was at 3561 Mendenhall Rd Memphis, TN 38115. On 2/8/2020 someone without approval came in and rented a truck and cleaned out both of my storage’s. The individuals were not authorized users on my account and in the 5 years I had the storage’s I never changed who can access the storage’s. Only Tamia L Murray was only able to access the account and that was me. On 2/10/20 I received a survey asking about my experience and i asked who moved my items and where was it. I got no response. Later that night I chatted with a rep who couldn’t find my information and directed me to the storage facility.  

    I sent an email to the gm regarding making a payment and I got no response. On 2/11/20 I called in to make a full payment on both of my storage’s and Carol George the gm of this location asked me if I came in over the weekend of 2/8/20 and rented a truck and if my fathers name was Clarence white. I adv carol that no I did not come in and rent a truck and i didn’t move my storage and the person who went into my unit was some I knew who should of never have been in that location at all and I would never give him and her  approval. I believe his wife Sonia Norris white (my sister) was there as well.

    Carol stated her boss would give me a call but it was a one week and a second email before I got that call back. Carol Georges supervisor Chris called me once on 2/26/20 and I missed his call as I was still at work. I called him back the next day asking for the best time to reach him and I never got a call back or response. I am unable to come to memphis tn at the moment and today I spoke with the police department and they inquired as to why a police report has not been file on my behalf when I informed the location of the wrongful move out of my two storage’s on my behalf. They told me to reach out to uhaul to have this done.

    I have entered a identity theft report 116527029  on 2/25/20 and I spoke to my local department 20m503609 on 2/25/20. Why isn’t anyone trying to help me report this theft? I have been asking for help for over a month. Why am I being punished for choosing this location and having faith that they would do proper verification of my users on the account. Please help me right this wrong. Why am I begging for help when I am not at fault.
    Thank you

    Tamia Murray

  • Scott Graham says:

    We’d like to express our extreme dissatisfaction with the online reservation process.

    We reserved a 26′ moving van to be picked up at a location in Pomona California on November 29th (reservation 29643864). We waited for confirmation that the truck would be available but didn’t receive notification so we contacted U-Haul to confirm/verify and were notified that the 26′ moving van would be available at another location farther away, in Rancho Cucamonga. When we arrived at the revised location (Ben’s Complete Auto Care) we were told that our reserved 26′ moving van was NOT available. When we inquired about the 26′ moving van sitting in the parking lot the clerk told us that the truck was not allowed to be rented to us.

    Since our out of town weekend and the contract with our storage facility couldn’t be changed without incurring significant additional fees we were forced to accept whatever size truck was available to rent that morning. Unfortunately the smaller truck wasn’t large enough to complete the job.

    It is very frustrating to place an order and not have it fulfilled. We relied on U-Haul’s reputation and good faith that what we ordered would be available. We were willing to go to another location and yet our order could not be fulfilled as promised.

    Sadly, U-Haul seems to be the only moving truck/van rental available to us and we are very disappointed in the service.
    Sincerely,
    Scott & Sue Graham

  • Dana alvarado says:

    I am filing a formal complaint as well as bbb report. Uhaul is a bunch of crooks.

    • Scott Graham says:

      We’d like to express our extreme dissatisfaction with the online reservation process.

      We reserved a 26′ moving van to be picked up at a location in Pomona California on November 29th (reservation 29643864). We waited for confirmation that the truck would be available but didn’t receive notification so we contacted U-Haul to confirm/verify and were notified that the 26′ moving van would be available at another location farther away, in Rancho Cucamonga. When we arrived at the revised location (Ben’s Complete Auto Care) we were told that our reserved 26′ moving van was NOT available. When we inquired about the 26′ moving van sitting in the parking lot the clerk told us that the truck was not allowed to be rented to us.

      Since our out of town weekend and the contract with our storage facility couldn’t be changed without incurring significant additional fees we were forced to accept whatever size truck was available to rent that morning. Unfortunately the smaller truck wasn’t large enough to complete the job.

      It is very frustrating to place an order and not have it fulfilled. We relied on U-Haul’s reputation and good faith that what we ordered would be available. We were willing to go to another location and yet our order could not be fulfilled as promised.

      Sadly, U-Haul seems to be the only moving truck/van rental available to us and we are very disappointed in the service.
      Sincerely,
      Scott & Sue Graham

  • Dave Warnock says:

    Had an appointment Saturday morning to get a new seven prong plug for my van’s electrical hook up for hauling my trailer. Drove ten miles for appointment. Got a call 20 minutes later at restaurant across street that the part needed to be ordered. Question: Wouldn’t it have been better to check on the required part BEFORE making the appointment?

  • Lloyd Valdez says:

    Hello Uhaul Customer service,

    8/7/2019 I still have not had a response regarding this frustrating and time consuming issue with not storage unit @ the Alameda location.

    On 8/3 I called customer service and changed storage size to 10X8X9 at the Alameda location the same site just larger storage unit. The next day, I called and changed the drop off location from Milpitas to the Alameda location to follow Uhauls recommendation of turning in truck and having a storage at same location.

    8/4 I arrive at the Alameda location and found out there is no storage available at the Uhaul Moving & Storage@the Alameda 1027 the Alameda San Jose CA. We had the Uhaul agent call transportation to locate a storage to relocate our reservation and truck turn in point. Yet, they could not find any storage space available in all of San Jose CA.

    What also concerned me, is when we called customer service there were no notes on account. No one could locate my (3) contracts/reservations.

    I am very disappointed with the customer service, I received at the Uhaul location, they had a line of 7 people, while other people were on hold. They tried to ring up a shoulder strap tool that was not in inventory (why was it on an end cap…if it is not available). Having two reservations to the Alameda storage location. When Alameda has no storage facility (and has not had for over 4years).

    I need someone to call me as soon as possible at 303 332 6446.

    Original contract was for a one way Uhaul 10ft truck with a tow dolly and one month free storage. It was to be from Littleton, CO to San Jose CA with storage in San Jose.

    Original contract 26416291
    Storage 707028-500146639 5x10x10
    Storage 707028-00108284 10x8x9

    Summary- Promise not kept for storage unit which was the promo in renting Uhaul one way. Wasted 3 hours inline at check-in to find out no storage at @the Alameda. What can be done for the wasted time and no storage unit?

    Lloyd Valdez, MBA
    USA Army Retired

  • Cathy Droz says:

    So proud that U-Haul Headquarters is in my town – Phoenix, Arizona

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