Where is Travelocity Corporate office Headquarters

Travelocity Headquarters Address and Contact

  • Address: 3150 Sabre Drive Southlake, TX 76092 United States
  • Phone Number: +1682-605-1000
  • Fax Number: 210-731-2030
  • Email: N/A
  • Number of Employees: 1554
  • Established: January 1996
  • Founder: Worldview Systems Corporation and Sabre Holdings
  • Key People: Paul C. Ely Jr.

Travelocity Headquarters Location & Directions

Travelocity Headquarters Executive Team

Name

Title

Sarah Bartlett

Chief Marketing Officer

Noreen Henry

Senior Vice President of Global Partner Services

Jonathan Perkel

Senior Vice President and General Counsel

Courtney Scott

Senior Editor

Christopher Vasiliou

Senior Vice President of International

About Travelocity, History and Headquarters Information

History

Travelocity was founded in the year 1996. The company has been operational for almost 23 years now. The company was founded by the subsidiary of American Airlines, known as Sabre Holdings. After the company’s advertisement in AOL, in the year 1999, the company slowly became more popular and also began to expand quickly as well. The founders of the company were Steve Baloff, BD Goel, Sam Haugh, Steve Bengston, Neil Checkoway, Helen Zia and Katherine Chesbrough. The company was the first website to allow customers to not only reserve tickets but also book and purchase them as well, without the help from any kind of travel agents or brokers. The website also allowed the consumers to book hotel rooms as well, along with rental cars, packaged vacations and cruises too.

In the year 2000, the company had merged with Preview Travel. Sabre Holdings still held around 70 per cent of the combined company’s stocks and shares. The same year, the company had also become a limited public entity as well. Then in the year 2002, the company had taken over Stite59.com. The following year, the company started its own advertising campaign, known as Where Is My Gnome?. In the year 2005, the company had acquired lastminute.com, for about 577 million Euros. As of the year 2012, the company had sold Zuji to another company known as Webjet, for around $25 million. A year later, in the year 2013, the company had collaborated with Expedia, mainly in the USA and Canada. The same year, the company had also shut down its IgoUgo website as well. The company also sold lastminute.com for about 76 million Euros, to Bravofly Rumbo. In the year 2015, the company was sold to Expedia for about $280 million. The headquarters of the company is based in 3150 Sabre Drive. The name of the place is Southlake, while the name of the state is Texas, USA. The pin code of the area is 76092.

About

Travelocity is an American online travel agency company that focuses on providing the platform to its customers and clients to easily plan their vacations, with their direct to consumer services for travelling. The current CEO of the company is Roshan Mendis. The current number of employees working in the company is less than 10,000. It also has a 24-hour customer care service as well.

Services

The primary services provided by the company include allowing customers and clients to have an online platform to use consumer direct travelling services offered by the company. This includes booking of tickets and services, providing competitive prices, easy to use functions, and many more other benefits as well.

Travelocity Headquarters Photos

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  • Richard says:

    They lie!
    I cancelled a reservation within seconds of noticing an error online. They cancelled and told me I was not entitled to a refund, the property would have to authorize it.
    I called the property in London and they said the opposite was true. Over the course of a week, I was told by four separate agents that my issue would be resolved and that I’d be refunded so I could book again at the same hotel, with flights included.
    They string you along with status emails then say they can’t do anything.
    I’m out of $2800!

     
  • ricardo says:

    Do not use this company. They are thieves. I booked a hotel room in a North Carolina city on their webpage. I started with Trivago. It led me to Travelocity with the lowest rate. I booked the room.
    The Travelocity webpage advertised the room as ” Non-smoking room King bed with sofa bed, Sleeps 3. There were 3 of us. 2 big guys and myself. The 2 big guys were going to sleep on the
    King bed and I was going to sleep on the sofa bed. Perfect for 1 night. I gave my credit card number and reserved the room. When I got my Itenerary. I opened and checked it out. That is when
    all the crap hit the fan. The room was a smoking room with only a King bed. Not even close to what I reserved. I called the hotel. The hotel front desk told me that I had a smoking room with only King bed.
    I asked about the sofa bed. She told me that none of their rooms contained sofa beds. The rooms with King beds had a love seat sofa not a sofa bed. The price went up $11. I had to change to a
    non-smoking room with a King bed and add a roll away bed. I contacted Travelocity by chat. The clerk, Aurin, asked how he/she could help me. I asked for customer service phone #. He would give it.
    I said that I wanted to talk to someone. Again, he refused to give it to me. I stopped asking and demanded the number. He gave it to me after 3 tries. I called and got hooked up with some lady who could
    barely speak english. I told her I wanted to file a complaint against the company for providing false advertising of hotel rooms. After being put on hold multiple times, she told me that she was transferring me to someone who would help me with filing the complaint in customer service. I got transferred to someone named Alex, employee # 22238, according to him and that he was a supervisor. He could barely
    speak english on the phone. He said that he would pass the info forward. I told him about the room and asked for a 50% discount voucher for my troubles. He said he could only give a 25% voucher. I asked
    him to apply it to my trip. He said it would be applied to the next trip. I said “NO and that I wanted it applied to this one and that I would never use Travelocity again. He said I will apply it to your next trip.
    I asked him if he understood english because I will no longer use the company. He kept apologizing for not giving me the voucher for my reservation. I said send it to me and I will use it on my checkout. He said no and that it would be applied to my next trip. How stupid!!!!. How can a company put someone in a supervisor’s position where they can’t help anyone. After reading all the reviews on the Travelocity website, how does this company stay in business with all the bad publicity. Here are some examples:

    Shamil Raj
    September 25, 2021
    Hi Kim, if you file a lawsuit please include me in it as well. They have $4112.83 of my money, holding it as “ credit”, but I don’t have access to it and going through customer service is a nightmare. They always quote me flight prices that will cost me several hundred dollars more when I can see on their site that there are other options that are cheaper but their go to line is “ our system more update” which is a complete lie.

    Kristen Johnson
    March 4, 2022
    If a lawsuit is filed, I would like to be included as well.

    Kristie hernandez
    June 30, 2022
    If you file please include me as well they have stolen 4313 dollars of my money and will not credit or return the money.

    One Very Upset Customer
    September 5, 2019
    Stay away from this company. I booked a flight for my brother to fly from Germany to US and then a few weeks later I booked a flight to fly from Michigan to Colorado so there were four confirmation numbers and all four confirmation numbers had his name spelled wrong. Their response cancel the booking and rebook which means I had to buy another ticket which cost me over a grand and the only thing they could say was “sorry for your inconvenience”.

    SHARON A BAILEY
    March 2, 2021
    WORST COMPANY EVER!!!

    BARBARA DUNBAR
    April 24, 2021
    THEY ARE NOTHING BUT THIEVES

     
  • Disgusted Consumer says:

    This “company is Trash and PREDATORS after your heard earned money. Customer service does not exist and relies only on Li
    es and empty promises given out by their Robotic customer service reps.
    Do yourself a big favour and spend your money elsewhere

     
  • D.Lomax says:

    This company told me I could get a full refund on the days I didn’t stay at the hotel if the hotel agreed. The hotel agreed to not charge me the remaining days. The sorry company should’ve refunded me $148 instead they only have me $99 of it. Where’s my other $49. They said the hotel was suppose to have charged me more & hung up in my face. I wouldn’t refer a demon to travelocity… I’m still fighting for my full refund

     
  • Kristen Johnson says:

    If I could give negative stars, I certainly would. This has been the absolute worst customer service experience in my life thus far.

    I pray I never have to experience this level of poor customer service again in my life. I feel taken advantage of and raped and robbed of my money, trust and patience. After MONTHS of going back and forth with Travelocity and the local car rental about a cancellation and refund, I finally received an email stating that Travelocity would refund my money. However, due to the timeline of receiving this refund which has caused me extreme ongoing financial hardship my bank account on which the original transaction was made the account was closed by Wells Fargo.

    Mind you, I am a single mother with 3 children, two that are in college. The reason for the initial booking was because my only vehicle to take my children and myself to and from work and appointments kept breaking down on me. I did not need more stress on behalf of Travelocity and its affilliates. I also went to my bank to share and explain the grievance and was told unfortunately, there was nothing they could do to accept the refund from Travelocity on my behalf and I needed to call Travelocity back and request the transaction to go to a different account or to mail me a paper check, which they have the power to do if they wanted to.

    While typing in this complaint, I have been placed on hold for approx. 50+ minutes and still counting because I told the customer service rep that I refuse to hang up until I speak to a supervisor that can assist me. The last time that I called, the agent I spoke with told me that I needed to call during Asian business hours to speak with a supervisor that could address my concern. What bs!?!

    All I want is peaceful resolution and refund of my money to a different account or to be mailed a paper check and confirmation of this matter. Yet it that seems too good to be true. Nonetheless, I will NOT stop until I receive ALL of my money back from Travelocity. Also, just like they “record” the calls, I have decided to begin audio recording my calls with them to begin documentation of their poor customer service.

    Please don’t take my word for it.

    It is documented. I have no reason to make this up.

    User’s recommendation: Never use Travelocity or Expedia online travel booking service. Complete nightmare!!! I’m pretty sure I’m not the only person to have a horrible experience with them. Save yourself. Don’t do it.

     
  • Kimberly Thompson says:

    I booked a round trip flight and hotel that costs 5442.30. The flight was changed and lost 2 days vacation so chose to cancel 3 months in advance. I received a refund for 2766.60, THATS IT? 3 weeks later still fighting to get the other 2675.70. Nothing yet and customer service is horrible! Hours of waiting and online is worse. I travel a lot and this first experience with Travelocity was just horrible. I will be letting the thousands of social media platforms know about my experience! I will also be contacting my attorney out of principle.

     
    • Shamil Raj says:

      Hi Kim, if you file a lawsuit please include me in it as well. They have $4112.83 of my money, holding it as “ credit”, but I don’t have access to it and going through customer service is a nightmare. They always quote me flight prices that will cost me several hundred dollars more when I can see on their site that there are other options that are cheaper but their go to line is “ our system more update” which is a complete lie.

       
      • Kristen Johnson says:

        If a lawsuit is filed, I would like to be included as well.

         
        • Kristie hernandez says:

          If you file please include me as well they have stolen 4313 dollars of my money and will not credit or return the money.

           
  • Linda says:

    Hello, I am hoping you can help me with a dispute. I tried to make a hotel reservation through Travelocity on 06/20/2021. I inadvertently realized the wrong dates/wrong month were already entered in the transaction. I needed a hotel room desperately for 06/20, not 07/2021! I called Travelocity and the hotel itself immediately and cancelled the reservation. I did not receive a service or stay at the hotel!! I have filed a dispute and apparently your organization refuses to understand my situation and refund me; this is SO WRONG AND HORRIBLE CUSTOMER SERVICE.

     
    • Anonymous says:

      Linda, what ever happened? Did you get your money back?I’m convinced they do this on purpose. They took me for $800 and I’m still fighting to get my money returned. It was the exact same situation. They probably make millions each year with this scam. Don’t they make enough from us?!

       
  • Disappointed Customer says:

    Hello,
    I’m trying to follow up with you guys about my refund for my cancelled flight on 6/25/2021. I was assured by one of your agents by the name of Joshua verbally and in an email as well that a refund of $1750.45USD going to be sent back to my bank account within 24-48 hours. It’s been over 2 weeks now and I still have not received my money! I have been in touch with my bank, who stated there nothing reflecting on my account. I’ve also attempted to contact you guys via phone and email but to no avail. I have attempted to reach out to you guys on multiple occasions, requesting to speak with a supervisor in attempt to resolve this issue amicably but I keep getting hang up on intentionally by costumer service agents. At this point if I don’t get any positive feedback/respond or get my money cal from you guys, then I’ll be forced to take other actions. Please contact me via email or phone number in regards to this issue.

    Thanks

     
  • nisha williams says:

    On Sat, Jun 5, 2021 at 3:57 PM Nisha Williams wrote:
    Hi, I recently booked on your website. I was so dissatisfied and disappointed in my reservation price as compared to my husband’s reservation price. I thought that booking in advance through what I believed to be a price competitive website afforded me a cheaper room rate than booking the day of travel. I was so wrong! My husband booked his room for 150.00 less than I did-on his day of travel. I am paying over 300.00 for 1 night in a 2 1/2 star hotel. I think that’s outrageous when comparing it to your 150.00 advertised rates for the same room type and dates. I also called Travelocity and after a 2 hour wait for a return call from your representative I was let down once more with no resolution. The representative offered me two options: the first being to give me the present days room rate if the room was available on the Travelocity site. She proceeded to look and could not find a comparable room. But, at the same time when I looked I saw room availability on your website for the low rate of $150 per night. I could have booked that room, but because I have an existing whopping $311 per night room rate I chose not to lose more money. She could not provide an explanation as to why an employee was unable to see the same availability as a consumer viewing the same Travelocity site. I was appalled and disheartened! I was then offered a second solution: email a complaint to this email address. Unfortunately, I have spent over three hours on a beautiful June day filing this complaint and trying to come to a reasonable resolution and I have not! Please contact me as soon as possible with a solution to this matter.–
    Nisha K. Williams

     
  • One Very Upset Customer says:

    Stay away from this company. I booked a flight for my brother to fly from Germany to US and then a few weeks later I booked a flight to fly from Michigan to Colorado so there were four confirmation numbers and all four confirmation numbers had his name spelled wrong. Their response cancel the booking and rebook which means I had to buy another ticket which cost me over a grand and the only thing they could say was “sorry for your inconvenience”.

     
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