Where is TracFone Corporate office Headquarters

TracFone Headquarters Address and Contact

  • Address: 9700 NW 112th Ave, Medley, FL 33178, USA
  • Phone Number: +1 800-867-7183
  • Fax Number: N/A
  • Email: CorporateOffice@tracfone.com
  • Number of Employees: 400
  • Established: 1996
  • Founder: TelMex
  • Key People: Kevin Gulbranson

TracFone Headquarters Location & Directions

TracFone Headquarters Executive Team



Kevin Gulbranson

Senior Vice President of Product Management

Steve Ritter

Executive Vice President of Sales and Marketing

About TracFone, History and Headquarters Information


Tracfone was founded in the year 1996. The company has been operational for almost 23 years now. The former name of the company was Topp Telecom Incorporated. It was a prepaid mobile phone company, located in Miami, Florida, USA. In the year 1999, the company had received a significant infusion of capital from Telefonos de Mexico, TelMex - which was Mexico's largest telephone company. TelMex had paid $57.5 million for a 55 per cent controlling interest in the company as well.

In the year 2000, TelMex had spun off their mobile unit, creating a company named America Movil, of which Topp Telecom had become a subsidiary. In the year 2000, Topp Telecom had changed its name to TracFone Wireless Incorporated. Then in the year 2012, America Movil had acquired a rival network, known as Simple Mobile. As of the year 2013, The company had unveiled a tweaked logo. Later that year, the company had also introduced four Android phones as well, all on the CDMA network. By the year 2013, America Movil had purchased Page Plus Cellular - which had almost 1.4 million subscribers. Then in the year 2014, the regulatory approval was received, and Page Plus Cellular had begun operating as a subsidiary of America Movil. TracFone service was mainly limited to TracFone-branded phones, which were all locked to the TracFone service only, using an internal SIM card. Other GSM phones, even those that were unlocked from another carrier as well, could not accept a TracFone SIM card, because these are bound to a specific handset only. In the year 2013, the company had unveiled Bring Your Own Phone, selling SIM cards that could be even inserted into qualifying non-TracFone phones as well, in order to register them with TracFone. As of the year 2015, this program was renamed as Bring Your Own Device and was also extended to compatible unlocked GSM phones as well. By the year 2015, Tracfone has offered a variety of smartphone plans as well, which had offered various talk time, text and data allotments as well. All the current plans start at $15 for 200 minutes, 500 texts and 500 MB of data. TracFone had occasionally disclosed promo codes that will provide additional service units if the customer enters the code when redeeming a service card as well. The headquarters of the company is based in 9700 NW 112th Avenue. The name of the place is Medley, while the name of the state is Florida, USA. The pin code of the area is 33178.


TracFone is an American company that focuses on delivering various types of wireless cellular or telephony services, to all of its USA and international customers as well. The company has coverage of almost 99.6 per cent. The company, as of the current date, has more than 90,000 retail locations all over the USA. As of the year 2008, the number of employees working at the company is more than 400. As of the year 2015, the company had more than 25,000 subscribers.


The primary services provided by the company include allowing customers and clients to obtain various kinds of cellular and telephonic connectivity all over the world. The company is the subsidiary of the largest telecommunications company in Mexico, known as American Movil. The company also provides the largest wireless telephony network in the USA.

TracFone Headquarters Photos

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  • louie james woodworth says:

    Louie and Kathy know that texting is a charge but internet and stuff it depends if you are somewhere where there is wi-fi

  • louie james woodworth says:

    As long as Louie and Kathy Woodworth have had a Tracphone we have not had to pay for anything not even got a tracphone bill either from them

  • DT says:

    I’ve been a customer since 2017 this new rewards program you have isn’t sitting to well with me and your customer service is very lousy i’m done

  • Patricia L. Bryant says:

    To whom it may concern, this is not the only phone I have ever owned but it is undoubtedly the worse. For the last two days I have been trying to activate this phone without success. I have talked to your customer service/tech support agents to know avail. In addition to be totally useless to help me, the have the audacity to be rude, loud, impolite. This is a new phone which I was looking forward to using, but up to now, it has been totally useless. On top of everything else, they have the nerve to be rude and nasty, hollering in my ear like banshees. Everything they have told me to do has failed. I called last night to try to change my pin number because I was very upset and nervous trying to work with this phone. The idiot I talked to kept yelling the same useless instructions at me. Then someone I talked to about an hour ago kept telling me to do things until she ran out of options. I couldn’t do anything. Eventually, she told me I could do a factory reset. I couldn’t get the phone open. She gave me a whole lot of instructions which I didn’t have sufficient time to write them down. I have tried over and over without success to remember the pin #. An agent of yours named John, was no help whatsoever. Another agent named Elaine gave me a bunch of options I couldn’t use. I tried to no avail. Eventually she told me I needed to do a factory reset and then she had to go. She couldn’t even tell me how to open the phone. Before she went back to what she was doing when I called, she offered to transfer my service to another phone. I don’t have a phone to transfer it to. I want you to either to tell me how to get this phone working or cancel my service. I am not going to continue to pay for something I am unable to use. I going to call one more time to try and resolve this problem. if you can’t do it, I’ll find someone who will of I will just cancel the service altogether. Your attention to this matter will be greatly appreciated. Now your system won’t accept my e-mail and it is a valid one. I’m going to do what I have to do to obtain some satisfaction.

  • Jerry Nelson says:

    I have used TracFone for several years purchased airtime and new sim card last week, old phone was going bad had new phone which I had not used needed new sim card to activate. Sim card received when I attempted for several days and several hours to activate phone it could not be done. After six attempts by TracFone techs, I was told there was no service in this area. (Been using TracFone for three years here) Request refund for purchase of sim card and air time. was told I did not have an account even though I provided them with inv. numbers of purchase. No refund (What a Rip-off)

  • Martha Hoffman says:

    My complaint is similar to several others I have read. I was in the nursing home with a broken hip and several aneurysms, all needing repaired. I had several surgeries and painful PT sessions and was not thinking about renewing service days and minutes. When I was discharged, tracfone informed me that I did not have an account, but when I asked about my minutes, he said yes I had over 3000 minutes but no days. He also informed me that if I wanted to use those minutes, I had to buy more service days and they would unlock my minutes. When I asked if the minutes could be transferred to another phone, he said no, that is how you have to do it, buy more minutes to get the service days. Now, whenever I am driving, I am very nervous, what if I break down or have a flat tire and me with no workable phone.

    It looks like I will never get my minutes back, so this is what I am doing. I don’t actually “bad mouth” tracfone, but I do get some revenge. I have told all of my grandchildren (and their parents) not to buy tracfone, I have 4 children, 10 grandchildren (3 in college, and they must have their phones), so I think that I am enjoying my revenge (which is best served cold) Last week I was in the doctors office waiting room and the lady sitting beside me noticed your phone in the side pocket of my purse. When she asked me what kind it was, I told her. She then asked me if I liked it I had to reply, I don’t know, it doesn’t work. Tracfone has it locked and won’t unlock it until I buy additional minutes to add to my 3000+ minutes I already paid for and tracfone, in my eyes, has stolen from me. When I said that 3 other waiting patients’ heads popped up and when the first patient asked, then I guess you wouldn’t buy tracfone again? I said emphatically – Absolutely not!

  • Alice Schwartz says:

    Wow! what a surprise, I love my tracfone.For the first time, I now have a complain and no one is helping me.
    Before I give up on your company, can I send the phone to you and get my simple change made?

  • Curnel Morley says:

    During the past two years and current I am having problem with TRAC FONE ”
    Your agents who are located in other countries have been misleading me by emails to some better deal which worked out to be worst than ever. Therefore I need to speak to some one at your office in
    Miami Florida .

  • phyllis says:

    I think your company is screwing me over. If you refuse send me a sim I will contact the
    police also I file formal compliant and possible pressing charging against you.

  • SOFIA CORBIN says:

    your supervisors are very rude and are not helpful at all. all I asked for was that I was sick and realize that I had not put some time and minute into my phone and so I went in and bought 365 days and 100minutes and since I had 1531 already I figured I already had minutes in there what I needed was time so I bought it. I was so sick I could not even remember my name until today when I felt alittle better and realize I had not added any time or minutes. as soon as they added the time and minutes I lost my 1531 minutes and they put in the 100 minutes and the supervisor said that it was the terms of the something I could not understand them all is kept hearing was(I am sorry) but since you did not fill the time since 1=19 when it was due you lost all your minutes. I asked at least give half back cause I bought all my minutes 1531 is a lot of money to say to someone-I AM SORRY AND NOT HELP THEM AT ALL I CAN NOT UNDERSTAND YOUR COMPANY TO HAVE SOMEONE LOOSE THAT AMOUNT OF MINUTES LIKE THAT-THAT QUICKER AND NOT GIVE THEM ANYTHING BACK AT ALL. I PAID FOR ALL THOSE MINUTES IT IS ALOT OF MONEY TO BUY 1531 AND ALL YOU HEAR IS I AM SORRY AND NOT GET HELP FOR ANYTHING WHY HAVE SUPERVISOR LIKE THAT AND BE VERY NASTY ABOUT IT TOO. I TALKED TO TWO OF THEM AND THEY WERE BOTH THE SAME JUST NASTY TALKING YOUR COMPANY IS NOT LIKE IT USED BE. IT USED TO BE ALOT NICER NOW YOU HIRED ALOT OF NASTY PEOPLE AND ARE NOT HELPFUL AND VERY NASTY TALKING. MY NAME IS SOFIA CORBIN I HAVE BEEN A CUSTOMER OF YOURS FOR ALOT OF YEARS AND THIS IS THE FIRST TIME I HAVE TALKED TO NASTY PEOPLE IN YOUR COMPANY. IS THAT WHAT YOUR HIRED? I AM GOING SOME WHERE ELSE AND GET A PHONE AND TIME AND MINUTES AFTER THIS ARE DONE CAUSE THIS ARE JUST NASTY PEOPLE AND ARE NOT HELPFUL AT ALL. THANK YOU FOR YOUR TIME IN ADVANCE.

  • DOTTIE says:

    PMy name is Dottie. My Trac fon # was 570-495-6110-It was s/o today in error. I have been on a land line for over 2 hours to get my line back.I need someone to calk me NOW. IT IS AN EMERGENCY. I AM JUST HOME from the hospital. My husband just came also on Saturday 5/11.If there is a death or a major problem because of this my family will take VERY STRONG ACTION…IT IS URGENT SOMEONE CALL NOW!!!!!!!!!Right away. Someone with Authority please!!!!!!!!!!!!

  • anon says:

    Corporate Trac phone you have hacker employees turning off my internet. Will file ic3
    gov/ through fbi.gov website.

  • Mae says:

    Customer service is lousy. You either can’t understand their foreign accent, or can’t hear them with a buzzy connection and noise from other cubicles. Reps don’t seem to know what they are doing. They just follow a script – the same script every time you call them. Still no positive results after a myriad of calls to the company.

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