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Where is Torrid Corporate office Headquarters

Torrid Headquarters Address and Contact

  • Address: 18501 E San Jose Ave, City of Industry, CA 91748, USA
  • Phone Number: +1 626-667-1002
  • Fax Number: (626) 839-4681
  • Email: N/A
  • Number of Employees: N/A
  • Established: April, 2001
  • Founder: Hot Topic
  • Key People: Elizabeth Muñoz

Torrid Headquarters Location & Directions

Torrid Headquarters Executive Team

Name

Title

Kay Hong

CEO & Director

George Wehlitz Jr.

CFO & Principal Accounting Officer

Elizabeth Munoz

Senior Vice President of Product

Kate Horton

Senior Vice President of Merchandising & Marketing

About Torrid, History and Headquarters Information


Torrid Headquarters Photos

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  • christine says:

    Went into store to make a $ 214. purchase of clothing . The sales girl told me my TD Bank debit card was not valid. She processed it twice and said no sucess. I couldnt understand that but with a line behind me and feeling embarrassed I handed over my Bank Of America card. Again she seems to struggle with ringing up the sale. She rang it up alright…..three times I was charged $214. for a total of $ 642 . I called the store and somehow one charge was reversed but two remained one being a double. When I contact the store the manager tells me, “oh yes we are aware we are having issues. Last week we couldnt ring up any sales.” I ask for a Corporate number but no one knows anything about CORPORATE. After numerous phone calls, texts and emails, Lisa the District manager contacts me. She also doesnt know Corporate numbers. Amazing!! Finally Lisa and a ” corporate manager” say we will let your contesting of the charge go through and we won’t challenge so you will get a credit on your bank account. For all the trouble we will give you a Torrid gift card. I said no thank you to card so the corporate manager said ok ” we will send you a Visa gift card for $200. Now they have reversed the charge and again charged me twice. Even if I apply the GIFT card I am paying an extra $14. for the clothing . DON”T TRUST THEM. Advise against shopping there. I have again reached out to Lisa and if I do not hear from her I will be going into store and discuss problems in front of other customers to warn them and hopefully resolve the problem once and for all.

     
  • Michelle Landes says:

    I am writing in regards to 3 different orders that I had received incorrect!! THIS IS NOT OKAY AND I AM TIRED OF SPENDING MY MONEY TO A COMPANY THAT DOES NOT CARE ABOUT THEIR CUSTOMERS! Three different times in the last several months has been someone else order in my shipping bag. I have wasted my time and my hard earned money to purchase your product and yet when I voice my frustration to your supervisors…THEY DON’T CARE!! I am over it. I am a Platinum card holder and this is my last purchase! I told them that I should be compensated and asked for a refund and was told “NOT POSSIBLE” by your supervisor today named Jackie F. Once again I had to spend almost one hour of my time from work….for the THIRD time to call and jump thru your hoops just to get my order replaced and then argue to get it quicker than the first 2 weeks of shipping that it originally took! I will be writing a letter to the newspaper also on this topic of LACKING CUSTOMER SERVICE!

     
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