Where is Torrid Corporate office Headquarters

Torrid Headquarters Address and Contact

  • Address: 18501 E San Jose Ave, City of Industry, CA 91748, USA
  • Phone Number: +1 626-667-1002
  • Fax Number: (626) 839-4681
  • Email: N/A
  • Number of Employees: N/A
  • Established: April, 2001
  • Founder: Hot Topic
  • Key People: Elizabeth Muñoz

Torrid Headquarters Location & Directions

Torrid Headquarters Executive Team

Name

Title

Kay Hong

CEO & Director

George Wehlitz Jr.

CFO & Principal Accounting Officer

Elizabeth Munoz

Senior Vice President of Product

Kate Horton

Senior Vice President of Merchandising & Marketing

About Torrid, History and Headquarters Information

Torrid was incorporated back in 2001 and opened its first store in the Brea Mall in Brea, California. It broadened its focus to include accessories, shoes, jewelry, novelty tee shirts, fashion tops, pants, Capri pants, shorts, skirts, dresses, outerwear, intimate apparel, hosiery, gifts, and beauty products. Georgina Burke and Philomena Kwao were hired to represent the brand and promote it. It has its headquarters in Greater Los Angeles Area, West Coast, Western US.

Torrid is an American retail company that manufactures and sells fashion apparel, accessories, swimwear and lingerie. It is owned by Sycamore Partners. Their apparels are designed flawlessly which makes the customer feel confident. It is a popular brand for making plus size apparels for women who wear sizes 10 to 30. Torrid expanded and opened more than 400 stores across 36 states in the United States. It has around 5,001-10,000 employees working to produce exclusive collections.

Similar to Hot Topic, it follows the same strategy and analyses fashion trends, and uses direct communication between customers, employees, and corporate personnel in order to be updated with current fashion.

Torrid Headquarters Photos

  • Kim says:

    Your wonderful business really needs to sponsor @CatherineHorne she is such beautiful person and is definitely uplifting your name!! Thank you for taking the time read this

  • Carey says:

    i’ve come to realize that Torrid is a credit card company that happens to sell clothes.

  • Jill Izquierdo says:

    My name is Jill and I’m receiving torrid marketing material in my postal mail please take me off any postal mail list when it comes to marketing my address is 8104 Silver Fox Circle, Glen Burnie MD 21061 thank you

  • Jennifer says:

    Went online spent over $500. Made SURE my address was updated as I had just moved. Shipment gets sent to old address. I call torrid they tell me they can’t help me. I call ups they say Torrid absolutely can put in a change of address… they just won’t help me. Now I have to call UPS tomorrow in hopes I can get Torrids multilevel mistake fixed. Really unimpressed Torrid. Beware buying here I guess, glad I paid for that overnight shipping too 😡

  • sherry lynn stewart says:

    Hi, I’m a torrid customer that would like to say that the girls that work at the Ky Oaks Mall are GREAT. There has never been a visit to that store that the girls are not on there game. They never get frustrated, they are always smiling, and it never fails that they don’t figure out a way to get what I want. So management you have a super crew.

  • Andrea says:

    I placed an order on 6/9/2022 for delivery to store. I was aware of delayed shipping issues. I watched for email to notify me that my order was ready for pick up. By 7/31/2022 with no email, notification or update of any kind, I called the store. The salesperson told me my order was there. Within 2 days, I went to the store and was told my order had been cancelled but no one could tell me why. I didn’t give much though about it as these things sometime happen. I placed another order 8/11/2022 with part of the order available for pick up at the brick and mortar store and the remaining part of the order to be delivered to my home. I checked my account online, watched my email and notifications but nothing. I called the store and was told yes, my order was there for pick up. However when I got to the store, I was told ship to store orders was not currently an option per Corporate, that orders for ship to store were not being accepted or even an option to do online. I explained part of my order was available in the store for pick up, not ship to store. I was also able to pull up the Torrid website and immediately place order for ship to store, showed the salesperson who replied “we were told customers could not do that right now and your order has subsequently been cancelled.” But looking online, even now, my order says it is in progress and that the portion available in store, is ready for pick up. I am beyond frustrated. I am sharing my experience everywhere I can on every platform that I can. I am additionally contacting corporate directly as this is extremely poor business form, especially since my credit card has not been reimbursed for the orders. Shame on you Torrid.

    • Amanda Magner says:

      This exact thing happened to me Andrea! I still have not been refunded the money, and the store here will only give me the customer service number that does not allow you to talk to anyone! It just says that they have a high call volume and hangs up! This place is a joke. DO NOT ORDER FROM HERE! YOU WILL NEVER SEE YOUR MONEY OR YOUR ITEMS!!!!

  • Marquita says:

    Returned a pair rain boots never worn. Had them for 2 days before returning them. Paid $32.89 for them I was only refunded $5.69. They were not on clearance and eligible for return. Torrid messed up the refund refused to fix it. I was told i would be given $7.25 additional credit my credit card. And the would issue the remaining balance in two $10.00 gift cards of Torrid Cash. I said no to that Torrid Cash. Customer service to me i had to dispute the charge with my credit card company. Torrid are you so broke you need to keep $27.25 of my hard earned cash?????. If that’s the case you keep it. I will never shop there again!!!!!!!!!!

  • S. Isbell says:

    I made an online purchase in June and STILL have not received my order. I’ve made several calls to customer service and been given the run around. When I requested a refund I was told I could not be refunded on an order that is processing. These sandals were ordered for vacation starting July 9th. I was told by a rep the item would be shipped on the 5th which was a lie because the warehouse still hasn’t shipped. Torrid takes your money and doesnt even give you the COURTESY to give you updates. No compensation for the INCONVENIENCE they have caused… NOTHING! DO BETTER TORRID! I will make sure I share this experience with all my family and friends!

  • S. Isbell says:

    Wow I just had the same experience. Not only do they not put any effort in assisting you, they refuse to give the number to Corporate. THANK GOD for google. I too will be informing family and friends. TORRID is deceitful… The representatives to pacify you with lies.

  • Lisa says:

    As I look at the comments…I wish I had read them BEFORE I made a purchase. Made my first ever purchase last Tuesday…spoke with a sales rep, was told it should be processed and shipped within 3-5 days, I should receive it in 7-10. Well?? Only 1 item has been processed…out of 10. Called customer service, was told some of the other items looked like they would be processed on the 23. No one can cancel the rest of my order, spoke with a supervisor…asked for the corporate number, they gave me the same number I called. So?? Needless to say, my first will be my only. Never again. And I will make sure all of my friends and family DO NOT shop at Torrid. Customer service doesn’t have to be difficult. Obviously, I can’t get my order canceled, and the clothes that I purchased for a vacation??? Who knows??

  • Victoria Dixon says:

    I have bought a great amount of items from torrid. Two of my sweaters ripped I emailed cut service and because it has been over 90 days they will not give me a refund or exchange she offers me $20 which doesn’t even pay for one item I let her know the sweaters were faulty there was an issue with the sweaters so I can I get new sweaters or a refund torrid has the worst customer service ever they should be ashamed they need to hire somebody else that handles this department because their customer service needs an overhaul. VICTORIA DIXON

  • Priscilla Mazariegos says:

    I just had a baby & gained weight & chest size grew. I went to Torrid thinking they have compassion for bigger women but I was wrong. They would not let me return my bras because I already wore it. I’m sorry but me trying it on for 2 minutes in the dressing room does not compare to all day wear & for me to actually feel if it’s comfortable for me. My body is still adjusting to its new norm & it’s been a struggle for me. I’ve never had to shop bigger sizes before.

  • Laura says:

    Purchased a jacket online and picked up at the Desert Ridge Phoenix location. While in the store I tried jacket on, it fit a bit large so I exchanged for a smaller one. Needless to say, I didn’t like the jacket when I got home, so I decided to return.

    Went back to the Desert Ridge Torrid location and they would not refund my purchase on my credit card because it was an exchange! I exchanged for the same coat, same price. I have NEVER heard of this! She offered me a gift card, I told her multiple times, I did not want a gift card! I wanted my money back. Filed a complaint with credit card, this is the LAST TIME I will ever shop there, shady ass company!

  • Heather says:

    am still waiting for my refund to be processed. I have called to get additional information and continue to wait on hold for over an hour to speak to someone then to be “disconnected.” I am disappointed in the horrible customer service in regards to this issue. I have been almost two weeks trying to resolve this issue and for some reason I am having to jump through hoops. This was an issue on torrids end, not mine!! I am still out of money, the shirt I ordered, and the torrid cash I earned for shopping at the store. This is completely uncalled for and I expect this to be resolved.

    The original order number was DT0076912756. My light denim button down shirt was canceled. I want the shirt. Size 2. I am still owed $12.90 from Torrid.

  • Amy C. says:

    I have been back and forth with a customer service associate through email trying to get her to send me the disclaimer where it states that I can not use my promo code that was given when I signed up for alerts.

    She refused to do it, and quit responding to my emails. As a new customer, my first purchase was going to be well over $250.00. After all of this hassle and being ignored, I spent my money elsewhere.

    Completely disappointed that this company treats their consumers this way.

  • Judy says:

    I have just been sitting on hold of over 30 mins waiting for a Manager. After speaking with the person that answered the customer service line and getting stock answers, I asked to speak to a “Supervisor” who in turn said exactly the same “stock” answers…so I asked for a Manager and here I sit. Customer Service is a joke. I don’t blame the people that are answering the phone, they are just trying to do their jobs. I blame the Company executives that have mandated this type of “Service”. I ordered a bathing suit, 2 pieces top and bottom. As they were low in stock, I called to tell them I did not want one piece without the other. If I only get one piece of a bathing suit, what am I supposed to do with that??? They said they could not cancel the order, which is ridiculous in this day and age. Living in Canada we are charged $20.00 for shipping fee. So I am paying this money for one piece of a bathing suit that I can not wear. So my options are to pay again to ship it back or return it to a store, with the closest store being over 1/2 hour away. YOU NEED TO CHANGE YOUR POLICY. YOU ARE LOSING CUSTOMERS. Fed Up in Canada!

  • Lynn marcy says:

    I was attempting to shop at torrid in charleston sc. i was not permitted to enter the store without a mask, even though i had proof that i am fully vaccinated, AND i have asthma. You lost my business!

  • Bella Sanchez says:

    I worked for torrid in 2020 and to this date have not received my tax statement nor has the store been any helpful
    Please respond and advise
    Thank you

  • Yolanda Smith says:

    On 03/03/2021 I was shopping at this store with my family. While shopping at the Perry Crossing store #125 340 Marketplace Mile. I picked up two pairs of earrings, and I continued to walk around the store for additional items that I wanted to purchase. During this time my sister noticed the employee watching us while we were shopping. We was not the only customer in the store. The employee was standing off in the corner watching me as I shopped in the store. This is concerning as I was we were t he only black family in the store, and she decided to watch us we shop, and why not the other customers. I have been in this more than 20 times and have never been watched like this nor felt that I was being racially targeted. I will not return to this store and I plan to cancel my Torrid Credit card because I will not spend my money at place or organization who hires employees like this.

    I spoke with the cashier Alicia who I expressed my concerns to her and she stated, that she is sure that is not what happened or what the employee was doing. How would she know what happened or if that is what she was doing. Alicia stated, that she could not provided me the employee’s name and I am unsure of the lady’s name however, I as sure how I felt. I am going to return my items today and not shop there again.

  • Damaris Perez says:

    Located in: CLIFTON TOWNE SQUARE
    Address: 225 Allwood Rd Spc 6, Clifton, NJ 07012

    Store hours posted state they close at 7 p.m.
    Arrived at 6:55 p.m. on 2/24/2021 to make a return and doors were already locked.

  • Dee says:

    Completely disgusted!! I bought a blouse online from Torrid and when I received it, I just couldn’t believe Torrid let this shirt leave the warehouse. I was stained all over the neck and chest area with some sort of sticky residue. I hope its glue but that was not where my mind went. Gross

  • Pamela Clowers says:

    At a location here in TN, your employee didnt give me a gift card to show credit. I think this was just a mistake since she was training a girl. I have called that location daily with no luck to a answer.
    They keep waiting on email from Corporate. I am not sure what to expect from your company with this taking so long.

  • VERONICA FARMER says:

    From my comment I left about the dressing room, the store clerk told the lady sure
    you could use either dressing room. This is an addition to my first co.ment

  • VERONICA FARMER says:

    Today was my first time ever visiting a Torrid store! When I walked in a was welcomed in a kindly manner. However, the store clerk watched me the whole time until I started feeling uncomfortable, I had two items I asked if I was allowed to try them on, I was told that they were not allowing anyone to try anything on at this time, because of the pandemic. I said to her I understand, while we were having this conversation, I lady walked up and said. “I WOULD LIKE TO TRY THIS ON” ok so of course I am feeling some kind of way now!! I told her I was ready to check out. All the time the store clerk is being nice and friendly, I chose not to question her about being watched and about the waiting room because I knew how i was feeling !!!! So my visit their was very disappointing and I am not one to play a race card on every situation. Dont know why my first visit went this way . Just know someone else may have handle this very different from the way I chose to do be careful!!

  • Patricia says:

    First time i have been dissatisfied with torrid all had to do with shipping i understand being behind during this time even though i havent had any issues from any othe online retailers but this is absolutely ridiculous communication on this has been poor you cant even tell me when my order will be shipped oh sorry i was told early may they are HOPING

  • Over Wack ASS Torrid says:

    Torrid! Seriously?! I placed an order. I get a UPS tracking number. I tracked this order up until it claims it was delivered to my door. Turns out UPS delivered the item to my local USPS for them to deliver to me.
    Long story short this package never ever turned up. Even after I got delivery at my door confirmation with a time stamp form UPS and Torrid.
    After contacting the most useless costumer service, Torrid tells me their policy is to do ABSOLUTELY NOTHING FOR FIVE DAYS in hopes the package magically turns up. I was offered ZERO assistance.
    Needless to say after five days, the items I originally ordered were sold out in my preferred size.
    I cannot tell you how utterly pissed off I am with this company.
    I have shopped with Torrid since it opened in 2001.
    With the PISS POOR CUSTOMER SERVICE I just received. DONE!
    You just lost a day one customer!

    NEW YORK AND COMPANY and FASHION TO FIGURE will be my new go to stores for cute work attire. PERIOD.

  • Ms K says:

    I am sending a complaint to Torrid in regards to my cancelled order and no refund . My order was submitted March 12,2020 and I never got an email stating my order was delivered to the store and the stores closed due to Pandemic. I called and cancelled my order DT0059729050 and I have been getting the run around on my credit? No one can give me an answer when my $75.13 will return to my Torrid card. So I will write a bad review every day until I get my refund. I will also post on Twitter #can’t getarefundfromTorrid#
    Pandemicorincompetence# Fix my account!!!!

  • Janice Havlicsek says:

    Poor customer service when u return an item for different size u have to call for a return shipping label then they get a tracking number that u have to take to UPS and pick up label your self just to exchange something. I use to order alot stuff. but This last experience has turned me to Lane Bryant. Torrid dont send return shipping labels so u cant return your items. DONT ORDER!

  • J says:

    Why are phone reps giving different information than store associates? It’s making me wish stores could carry all the things online. I’ve been having fun and enjoyable experiences in-store unlike over the phone. If I want online items and want my military discount it needs to be over the phone because they ask for military id numbers so I don’t mind, what I do mind is having someone be rude about asking for it when I asked about policy change since earlier in the year I never had to give my id number. I also recently had another issue and was told they couldn’t fix it even though the same issue ha been fixed a month ago by a supervisor. It’s a simple fix and they make things go out of proportion. NOT COOL!! I’ve been a fan of Torrid for 10 years plus and in recent years when I’ve spent more money I’ve been having shitty experiences. It sucks knowing what the job entails when in retail, I’ve had retail experience and this is not acceptable. Get your stuff together and make sure things are being done the same everywhere, both in-store and over the phone.

  • christine says:

    Went into store to make a $ 214. purchase of clothing . The sales girl told me my TD Bank debit card was not valid. She processed it twice and said no sucess. I couldnt understand that but with a line behind me and feeling embarrassed I handed over my Bank Of America card. Again she seems to struggle with ringing up the sale. She rang it up alright…..three times I was charged $214. for a total of $ 642 . I called the store and somehow one charge was reversed but two remained one being a double. When I contact the store the manager tells me, “oh yes we are aware we are having issues. Last week we couldnt ring up any sales.” I ask for a Corporate number but no one knows anything about CORPORATE. After numerous phone calls, texts and emails, Lisa the District manager contacts me. She also doesnt know Corporate numbers. Amazing!! Finally Lisa and a ” corporate manager” say we will let your contesting of the charge go through and we won’t challenge so you will get a credit on your bank account. For all the trouble we will give you a Torrid gift card. I said no thank you to card so the corporate manager said ok ” we will send you a Visa gift card for $200. Now they have reversed the charge and again charged me twice. Even if I apply the GIFT card I am paying an extra $14. for the clothing . DON”T TRUST THEM. Advise against shopping there. I have again reached out to Lisa and if I do not hear from her I will be going into store and discuss problems in front of other customers to warn them and hopefully resolve the problem once and for all.

  • Michelle Landes says:

    I am writing in regards to 3 different orders that I had received incorrect!! THIS IS NOT OKAY AND I AM TIRED OF SPENDING MY MONEY TO A COMPANY THAT DOES NOT CARE ABOUT THEIR CUSTOMERS! Three different times in the last several months has been someone else order in my shipping bag. I have wasted my time and my hard earned money to purchase your product and yet when I voice my frustration to your supervisors…THEY DON’T CARE!! I am over it. I am a Platinum card holder and this is my last purchase! I told them that I should be compensated and asked for a refund and was told “NOT POSSIBLE” by your supervisor today named Jackie F. Once again I had to spend almost one hour of my time from work….for the THIRD time to call and jump thru your hoops just to get my order replaced and then argue to get it quicker than the first 2 weeks of shipping that it originally took! I will be writing a letter to the newspaper also on this topic of LACKING CUSTOMER SERVICE!

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