Where is Torchys Tacos Corporate office Headquarters

During my fourth day of training at Torchy’s, I experienced an unfortunate and unprofessional incident with the general manager, Devon, at Kyle’s location. Despite being assigned to the cashier position for the first time and working a double shift, Devon criticized my performance harshly, despite my efforts and the fact that I was still learning.Rather than offering constructive feedback or support, she chose to fire me in front of customers in the lobby. Her manner was disrespectful and belittling, making me feel unwelcome and undermined. Devon claimed I would not get along with anyone at the restaurant, which was an unfounded assertion given her limited observation of my performance. She dismissed my attempts to defend myself and provided no opportunity for improvement or guidance. Her actions were unprofessional and demoralizing, focusing on a single mistake rather than supporting my development as a new employee.- if you need further details please reach out to me . no telling who else shes done this too .

Why don’t the restaurants open up earlier?

On the 29th of July at 11:13 AM I excitedly headed towards Torchy’s to enjoy a delicious fried avocado taco. Upon arriving the sign on the speaker instructed me to pull forward to order my food. The worker at the window seemingly didn’t want to take my order so she glanced at me and up stepped a young man who was arrogant and flippant as I placed my order. I was the only car in the drive thru and still waited for almost ten minutes before getting my food. I honked the horn and over walked a kind woman who said she was only the messenger after I voiced my utter disgust with the total lack of common decency let alone customer service. Torchy’s has lost a loyal customer and free marketer.

We have enjoyed eating at your restaurant in the past. However, we have found your new billboard advertisement very offensive. What a horrible way to advertise a delicious product! So for us,
Torchy’s is a thing of the past.

Please bring Torchy’s to
Wake Forest NC. I enjoyed Torchy’s in Austin, and now I enjoy it in Raleigh NC. We so need a Torchy’s in Wake Forest!!

When is Torchy’s Taco’s going to start construction on their new location in McKinney and when can we expect to buy the first tacos when it opens.

Hello I was at your south congress location me and my wife always go there I had the worse experience ever there with a worker and also talked with manager who to me to make sure I report it .

Please come to Sherman Texas. In October 202, Texas Instruments announced plans to begin construction on its new 300-millimeter semiconductor wafer fabrication plants (up to 4 fab plants) in Sherman, Texas. TI will break ground in April and production is expected as early as 2025. With the option to include up to four fabs, total investment potential at the site could reach approximately $30 billion and support 3,000 direct jobs over time.

In addition, Sherman/Denison area has multiple manufacturing companies – Tyson Foods, Emerson, Kaiser Aluminum, Ruiz Foods; one private college – Austin College; and a community college – Grayson College. Our school district employs 1150 employees and we are a 5A district.

Raising Cane’s just opened a restaurant recently.

Please take a look at Sherman Texas. I have friends that sit on Sherman City Council that I could put you in contact.

Thank you,
Julie Kerr

It has now been one week since I called the Torchy’s location in Allen Texas on Mcdermott road. Exactly one week that I called (In advance to set something up for my friend’s birthday). I called and spoke with Larry but seconds into the call he clearly stated “I need to take this other call” and then disappeared. He had put me on hold. Not for 1 minute, not for 5 minutes, not 10…BUT 35 MINUTES. I waited that long because this birthday was that important to me and this friend was and is that important to me.
I should have seen the red flags at the very beginning. Larry was harsh, didn’t say hello or give any respectable greeting. You simply knew immediately that you were interrupting him and that he had something more important to do than talk to a customer about something that mattered to them.
Needless to say (out of importance), I immediately called back and figured that this rudeness was just a fluke. Everyone deserves a second chance right? Well, the same gentleman answered the phone and then switched me to Larry who answered and without a pause but me on hold again…AGAIN This time it was for 30 minutes. I was put on hold for 1 hour simply because I was calling an establishment to schedule a birthday meal and wanted some guidance on preparation.
I was disrespected, treated rudely, unappreciated and no one seemed to care about my time lost. I have loved Torchy’s for years and have come to really appreciate the staff at this location as the service, food and customer care has ALWAYS been impeccable. That has all changed now. Larry (the manager) has ruined it for me and I don’t have any desire to visit a Torchy’s in any regard and I am gladly passing on this information so that it doesn’t happen to others because this shouldn’t and oh…BTW. I did get one (but just one response) after my first post and it came a week late and what was it?
It was a basic email that said “How’s your resolution going?” (from Torchy’s) and what was in the email? Nothing but an image pushing their Queso sweepstakes. *See attached*
Torchy’s is off to a great start in 2022.
What did I want from my initial post? An acceptance of fault from Larry the manager and a sincere apology. Not he or even corporate is apparently able to do that.

As of today…Nothing has been done or said regarding my treatment from Larry (the manager) of the Torchy’s location in Allen Texas.
*See below for details.
My goal in posting is to stand up for myself and not simply let this pass as an isolated incident. I honestly want to make sure that this doesn’t happen to someone else. So, If I can help to keep that from happening..I WILL

Personally I would appreciate a sincere apology from Larry (the manager) or even Torchy’s Corporate headquarters yet I have gotten no response.
That alone speaks volumes of the overseers, quality of the staff in addition to how customer respect is viewed. I am embarrassed, discouraged and honestly suggest that people reconsider visiting this location as there seems to be issues that are unaddressed.

1/4/2022 – Called Torchy’s Taco in Allen (1008 West Mcdermott) to inquire about visiting the restaurant this Saturday 1/8/2022 for a VERY special birthday. Positive – A few years back..I did the same as today and spoke with a female manager who was absolutely INCREDIBLY delightful and professional and SHE is the very reason I came back again. You see, my friend and I LOVE Torchy’s and only come to this location as it is convenient and we know the staff or at least I thought I did. We have NEVER had bad food or a bad experience and it HAS always been worth the value paid. My friend doesn’t live in Texas and doesn’t have a Torchy’s in his state or city so being able to take him to this location (on HIS birthday) is very important plus we don’t have the opportunity to get together that often due to schedules and distance and COVID hasn’t helped. Needless to say- (To make sure everything is completely awesome for my friend’s birthday) I called at 12:14 on Tuesday 1/4/2022 (in advance as this is a big deal to me). I spoke with Jack (I believe was his name) he said he would switch me to the manager. The manager was Larry who then answered the phone (no hello, no greeting nothing) just…This is Larry. I told him what I wanted to do and he didn’t hesitate to say. “I need to take this other call” He then put me on hold and I was there for 36 Minutes. (12:14-12:51) *36 MINUTES* Obviously, I stayed on as long as I could but hung up and just assumed it was a fluke or that they are crazy busy. Doesn’t hurt to think the positive when possible right? I called back and got Jack AGAIN (I believe was his name.) I told him that I was previously speaking with the Manager Larry and that he had put me on hold and he just interrupted me and said. “I will get him”. This was at 12:52. I was put on hold AGAIN till 1:23 for the SECOND time for over 30 minutes. Facts are. 1) I was calling to set things up for my friend’s birthday (5 days in advance). 2) I asked to speak directly with a manager and did not complain once yet praised the location fully. There are enough complainers in the world and I am not one of them. 3) The manager (Larry) did not greet me or treat me and my time with respect in any fashion. 4) The manager (Larry) but me on hold for 36 minutes. 5) I was not disconnected-The call wasn’t dropped. He just didn’t care to return and I knew that something was up when I caught his initial tone at the beginning of the call. 6) I called immediately back (giving the benefit of the doubt) and was put on hold YET AGAIN for 31 minutes. 7) In total today I lost, (wasted) over an hour’s worth of my time that I can’t get back or regain and time is money. After all, how much money can Torchy’s lose or make in one hour? 8) All I wanted to do was set something up for my friend’s birthday which comes once a year…That’s all Negative – My perception? 2022 is off to a GREAT START with this location. I am offended, discouraged and that is why I am posting this. Will I go to Torchy’s? VERY DOUBTFUL and I don’t know if I should. Why would I entertain an establishment who doesn’t respect the customer or the customer’s time? I am also posting this so that any Yelp readers will know IN ADVANCE to be cautious.

Yesterday I received a basic response asking me to submit my concerns with Torchy’s on their Torchy’s/feedback link (even though I had already done that many many hours prior and that was the only response I have received and nothing has been done to rectify the aggravation or lack of respect I experienced. The situation has not changed or improved as of today. Will share more as the situation progresses (or doesn’t).

1/4/2022 – Called Torchy’s Taco in Allen (1008 West Mcdermott) to enquire about visiting the restaurant this Saturday 1/8/2022 for a VERY special birthday.
Positive – A few years back..I did the same as today and spoke with a female manager who was absolutely INCREDIBLY delightful and professional and SHE is the very reason I came back again. You see, my friend and I LOVE Torchy’s and only come to this location as it is convenient and we know the staff or at least I thought I did. We have NEVER had bad food or a bad experience and it HAS always been worth the value paid.
My friend doesn’t live in Texas and doesn’t have a Torchy’s in his state or city so being able to take him to this location (on HIS birthday) is very important plus we don’t have the opportunity to get together that often due to schedules and distance and COVID hasn’t helped.
Needless to say- (To make sure everything is completely awesome for my friend’s birthday) I called at 12:14 on Tuesday 1/4/2022 (in advance as this is a big deal to me). I spoke with Jack (I believe was his name) he said he would switch me to the manager. The manager was Larry who then answered the phone (no hello, no greeting nothing) just…This is Larry. I told him what I wanted to do and he didn’t hesitate to say. “I need to take this other call” He then put me on hold and I was there for 36 Minutes. (12:14-12:51) *36 MINUTES*
Obviously, I stayed on as long as I could but hung up and just assumed it was a fluke or that they are crazy busy. Doesn’t hurt to think the positive when possible right?
I called back and got Jack AGAIN (I believe was his name.) I told him that I was previously speaking with the Manager Larry and that he had put me on hold and he just interrupted me and said. “I will get him”. This was at 12:52. I was put on hold AGAIN till 1:23 for the SECOND time for over 30 minutes.
Facts are.
1) I was calling to set things up for my friend’s birthday (5 days in advance).
2) I asked to speak directly with a manager and did not complain once yet praised the location fully. There are enough complainers in the world and I am not one of them.
3) The manager (Larry) did not greet me or treat me and my time with respect in any fashion.
4) The manager (Larry) but me on hold for 36 minutes.
5) I was not disconnected-The call wasn’t dropped. He just didn’t care to return and I knew that something was up when I caught his initial tone at the beginning of the call.
6) I called immediately back (giving the benefit of the doubt) and was put on hold YET AGAIN for 31 minutes.
7) In total today I lost, (wasted) over an hour’s worth of my time that I can’t get back or regain and time is money. After all, how much money can Torchy’s lose or make in one hour?
8) All I wanted to do was set something up for my friend’s birthday which comes once a year…That’s all

Negative – My perception? 2022 is off to a GREAT START with this location. I am offended, discouraged and that is why I am posting this. Will I go to Torchy’s? VERY DOUBTFUL and I don’t know if I should.
Why would I entertain an establishment who doesn’t respect the customer or the customers time? I am also posting this so that any Yelp readers will know IN ADVANCE to be cautious.

Torchy’s Tacos,

Last year I had to leave Austin and move up to Salt Lake City Utah. This market has never heard or have anything even close to Tex Mex food or anything like Tex Mex. I was just reading about the $400 Million expansion plan. Salt Lake in my opinion would be a gold mine. There are so many Texans that have started moving up here and every time I run into a Texan the first thing out of our mouths is Where can we find good tacos.
I BEG of you to look into expanding into the Salt Lake City area. To have the Trailer Park Trashy taco up here in Utah would be a dream come true.
Please PLEASE. look into it

HOOK’EM🤘

I see that there is no longer a republican taco and only a democrat one now. The democrat one taste like crap. Where is the by Bipartisan? Please let me know when you will be bringing back the republican one or discontinuing the Democrat one? I do not plan on eating at you restaurant until this is corrected . Please contact me back with your answer .

I received a bone in my food, have reached out through their website 3x and NOBODY has contacted me back. Will never eat there again as I nearly choked on the bone

Store 57 – Hulen – Fort Worth

Check # 1210047

Today

I have two receipts in my hand. One time stamped today at 1:41, the other at 2:15. I am a big fan of Torchy’s and always look forward to visiting both locations in Fort Worth. But what happened in the thirty minutes I spent at your Hulen location has me wondering if I should start looking elsewhere for my taco and guac fix.

1:41 – I place my to-go order, pay for it, receive a “coaster locator” and sit down.

Time goes by. About 20 minutes,actually’ and I notice that other customers who were behind me have received their orders. I decide to return to the cashier and make an inquiry.

As I approach the counter, I notice a bag of food behind the counter that looks like it might be mine. “Is that order #5” I ask. The cashier glances at the bag but doesn’t inspect the receipt. “No, its not” she says and seeing the locator in my hand adds, “Go back to your table. They will bring the food to you.” Most disappointing, she colored her words with an attitude that what I was really supposed to move away from the counter and stop bothering her.

I return to my table.

And time goes by.

I’m hungry. And once again, I return to the counter (again with receipt and locator in hand.) This time, the cashier sprints into action, compares the order numbers, picks up the bag (it was my order, after all!), plops it on the counter in front of me without a word and quickly turns her attention to the customer behind me.

A half an hour, my lunch was sitting there. I don’t spend my money at Torchy’s for warm guacamole and cold tacos.

I expressed my displeasure and asked for a refund.

Again, without a word, the cashier storms off to the back and leaves me and other customers in the line wondering what is happening (people were beginning to grumble.) She returns with a curt, “He’s on his way.”

2:15 – A manager issues a refund.

My experience at Torchy’s this afternoon leaves me wondering . . . about how you hire, how you train, how you monitor and review. Like I said, I like Torchy’s but this complete service breakdown also makes me wonder how I’ll be treated the next time I visit. Please feel free to contact me with information of the positive actions you are taking to insure a better experience should I choose to return.

You are not the only taco stand in the neighborhood. Within minutes of leaving your store, I was enjoying my taco and guac (served with a smile and without attitude) from a nearby competitor.

Do better!

I went to Torchy’s in Colorado and asked for the street corn and got a cup of corn with no fixings at all. I was trying to attach a picture. So disappointed.