Where is Tires Plus Corporate office Headquarters

Tires Plus Headquarters Address and Contact

  • Address: 1915 W Lincoln Ave, Fergus Falls, MN 56537, USA
  • Phone Number: +1 218-739-1501
  • Fax Number: N/A
  • Email: N/A
  • Number of Employees: N/A
  • Established: 1976
  • Founder: Shell Oil Colleagues
  • Key People: Stu Watterson

Tires Plus Headquarters Location & Directions

Tires Plus Headquarters Executive Team

Name

Title

Stu Watterson

President & CEO

About Tires Plus, History and Headquarters Information

Tires Plus Total Car Care is a company founded in 1972, with headquarters in Clearwater, Florida. From there, it operates in more than 500 tire and general car repair facilities across twenty two states nationwide.

The company provides numerous advantages to its users, among them, its wide disposition throughout the territory, and more importantly, the great variety of services of repair and maintenance of cars of all kinds. In addition, the association has been characterized by the low costs proposed for its customers and the speed with which the requested procedures are carried out.

All types of replacement, from a new battery, brake pads, or rather the repair of a part that can still work can be found in the establishments of Tires Plus. Likewise, they provide guarantees to their clientele for the proposed products and continuous discounts coupons for the acquisition of products.

Its denomination varies according to the state, being recognized as Wheel Works in California and Hibdon Tires Plus in Oklahoma, among others.

Tires Plus Headquarters Photos

Rate This
  • Upset Guest says:

    Tire Plus in KY I don’t recommend I went in thetas 2 tires placed one was told to me it was going wrong direction and the other side tire was inside out I made appointment to have this inspected and they switched tires around and noted my treadwear was required so I was told I need 3 of 4 tires replaced I said ok I have Ironman tire pkg so they say they can’t order those I said well here I found them for $103 ea so service manager says oh I found them ( $112.99)$113 ea so I says ok can you price match or I order and have them delivered at your location she says no if you order them we have to charge you full installation I’m like what but they will come straight here not my home anyways she said no and my complaint is they cut my tire this day of the inspection appt saying oh well your having them replaced anyways I said that’s not how that works so I got a 10% Military discount applied for their damage and I never got my prorated discount from tires on tread wear which I was told $36 each tire which would have made them $77×3=$231 Instead of $338.97 I was charged I’m writing this review because I was overcharged $138 and my prorated treadwear amount was never applied and they get me like this every time I purchase tires. I grew to live and trust Tire plus back in Bardstown KY when it had honest service advisories like Michael and I’m 20 min drive away but this Tire plus in my own local town has been nothing but nightmares, the Service has been an issue at this particular store for me for years not to mention way back I had one of my rims cracked because it was over tightened and oil change paid for that was Never touched🤷🏽‍♀️ 🤬🤷🏽‍♀️ So I guess from now on I’ll have to drive another 15 miles to use our next location for better services which is an inconvenience and gas money 😡

     
  • Russell Caston says:

    Hello my name is Russell Caston I signed the vehicle in for a front end alignment and two front tires because the inside of the tires were worn down where you could see the wires. The vehicle is a 2002 Chevy Trail blazer 4 wheel drive. On Saturday 08/222020 approximatly at 8:45 a.m. I brought the vehicle onto the Tires Plus location at 3710 Quebec Street Denver,Co. 80207 Phone (303) 647-4574. I had a 9:am appointment for a Front end alignment and two front tires, at about 2:30 pm I recieved a call from one of the Tires Plus employees letting me know that the front end alignment could not be done because the vehicle needed a new tie bar and cv joints this is what I was told. Me and my mother went to pick up the car expecting to see the car the way we brought it in. I ddnt know this until we went to pick the car up that they had put two brand new tires on the car without me and my mothers permission my mother is up in age so I was speaking for her . Knowing that the car needed a new tire bar and cv joints they still put the new tires on again without our permission. When they found out about what the car needed they did not call to let us know what the problem was they could have told us that they could have done the repairs with added cost or we could have come and picked the car up and had it towed away. By law since this Tires Plus location were the last people and location to have posetion of this vehicle they could not give us the keys and release the car to us knowing that the tires were in bad shape and not safe to drive on the public streets. Now for us to get the car back we have to come up with I believe is about 300.00 or more to get our car back for the cost of the tires and labor, all of this could have been prevented if the manager on duty was honest, professional and had some integrity in your name that this aTires plus was suppuse to represent. I have no choice but to let everyone know do take your vehicle to this location. I don’t know if this Tires Plus Corporate office will look into this complaint or not. I will foward this to the Denver office of the BBB.

     
    • Patty Johnson says:

      Please read my post dated 8/10/20 below. Thank You, Patty Johnson

       
    • Patty Johnson says:

      P.S. (My 2 cents) FYI, at our location we schedule the tire installation before performing an alignment. That is a more efficient way to schedule our mechanics (that get paid more) over our tire techs in case it is a no-show or many other issues that can arise unexpectedly. I don’t know if that is what happened in your case though. Also, you state that your appointment was for the tires and alignment, so you did give them permission. I am glad to hear that they were being honest and NOT doing the alignment (that you gave them permission to do) and charging you even though another alignment would have to be done after the repairs. It is less money that you would have to “come up with” then when you dropped it off a few hours earlier. As long as you fix the issues in the near future, the tires should be able to handle a few miles. Also, from my experience the next guy would have been mad at them if they DIDN’T put the tires on and had to come back to do what HE thought they should have done. I am not trying to stir anything up, I just want to point out a few things from the other side of the counter. You know what they say…your damned if you do and your damned if you don’t. I wish you the best.

       
  • Patty Johnson says:

    PLEASE READ!! THE CORPORATE INFO LISTED IN THIS WEBSITE IS WRONG!! I am the owner of the address and phone number listed for Tires Plus Corporate. I have no idea how our contact information got on this website, but I cannot figure out how to get a hold of anybody to get it changed. (Personally I would give this website 1 star because of that!) We were a Tires Plus FRANCHISE (or Licensee) from 2000-2018, but we dropped our affiliation with Tires Plus in 2018 and are an independent tire and auto repair dealer in Fergus Falls, MN (a small town of about 13,000). We receive 3-5 calls a day from this post, not to mention letters of complaint that go unanswered (usually to Stu Watterson, whoever that is). Having to answer these calls every…single…day…interrupts our business. The REAL phone number for Tires Plus customer service is 800-440-4167. I plan on continuing to re-post this comment until the phone calls stop.

     
  • Naomi Austin says:

    Called at 10:00 am on a Saturday had a flat and advised I wanted my car towed their for a new tire. In fact i would purchase 2. I was told they would do it but it would not be done until end of day. I said no problem. Called at 5:15 as they close at 6:00 to tell them I was on my way, They seamed confused, i was put on hold, the guy came back asked what car i was getting, I told them the nissan rogue, I was put on hold again, after 12:00 minutes, i was told, “oh we never got to your car and cant not get to it until Monday. I was livid, I went to pick up my key, and called road side assistance again, to change my tire. They were not even willing to put the donut on, nothing, had I not called I would of never recieved a phone call, you do not do that to customers. I could of had my car fixed somewhere else. courtesy, consideration, customer service, all of which are lacking severely at the baltimore pike location in Delaware county, PA. Never will come here again, after 5 years of service

     
  • Livio DeMarco says:

    I have been dealing with tires plus since 2003 in the flourtown pa store and was treated very fairly. 3 years ago we moved to pompano beach Fl went to the store at 1100 s federal hwy in pompano beach. I spent $4000.00 on complete brake jobs on two vehicles, which I thought was totally outrageous. On July 14 I had a power steering problem, had the car towed there. Didn’t call me until I drove to the store, then tell me they couldn’t fix the car because it was company policy not to get involved. Apparently their motto “complete car care” is total bullshit. Beware, do not patronize tires plus, there are too many experienced and honest repair shops out there. They have lost a loyal customer forever

     
  • Bill O'Brien says:

    My experience and my opinion are as follows. The Management is horrible and inspections seem to be designed to generate cash only. I was the first customer this morning, 7/14/20, to avoid having to wait all day. I planned to wait for my vehicle. I told the manager I needed a tire rotation, balance and alignment. I was then told by the Manager that I had to leave the car because they had vehicles left over from last night as well as appointments this morning. Well I had no other transportation, so I said I would come back and left.
    After I left, I figured I might as well just make an appointment to avoid any further delay. When I returned I told the manager that I would like to make an appointment. I was then told that they can not take an appointment that I had to leave the car. I then asked why they took appointments from some people and not others. I was then told that they can not do a tire rotation, balance and alignment because they also had to handle other customers that come in and they only had 2 men working.
    I plan on following up with a letter to the CEO. This is ridiculous and this is the 2nd time I have had difficulties with the same manager at this location, 1100 S. Federal Hwy. Pompano Beach, FL.
    I would not patronize this location.

     
  • Christopher Crain says:

    over 2 and half hours waiting to get 2 tires and to be put on. The seller told me they had them in stock but when he went to check he only had 2, for 4 tire change. I dont know if ill ever come back as a customer.

     
  • Steve Zuppo says:

    Hello,

    I have been coming to tires-plus as a loyal customer since i worked there in 2012. I have had issue after issue with Jakwon and service there in the past few month. Jakwon doesn’t speak to you, and is no help when you ask a question. Tells you he is not a technician, but doesn’t offer to let you speak to one.
    First i took my car in and they lied on the inspection saying I required brakes. When I looked at the specs (after buying the brakes) they were not in failure range.
    Second, I took my sons car in for some work, they were sopossed to leave the card outside and I would pick it up at 8:00 (after hours). at 8:00 the car was in an bay. The bay was 1 foot open after hours. The next day I was told I was a lying by the Manager…
    I decide to give your store one more chance.
    Our final visit. I bought my son’s car in for an alternator and battery. It needed belts as well. When i picked up my sons car, it lasted two days and the belt broke. leaving my son without power steering in a dangerous situation. When I bought it to the store, Jakwon asked what I wanted them to do about it. I looked inside the engine and his dipstick and the tube it goes in were not assembled and laying on top of the engine. We couldn’t put it in as the tube wasn’t attached. We took it back and they fixed it after a day and and without telling us it was worked on/ready. Less then 24 hours later the belts are squealing and flapping again.
    I called to let them know. Jakwon said bring it in monday. When i asked how long it should take, he said it depends on how many people are there. I had to ask him to make an appt. He said he make one for monday, and see you then. I had to ask when time the appt was. Thats not normal!
    I made the appointment for 10:00 today. My son has been sitting there for 1.5 hours and they haven’t even pulled the car in. He has work now, so I sent his mother to get him with no expectation of completion.

     
  • Gary M Whiting says:

    I could not let this go, I have been doing all my car repairs for my company (Mohawk Industries) For many years at the Palm Coast store #453544 and of course all my personal repairs which would certainly be more that $25,000.00 easily. I just had a sensor put in my Ford F-150 that needed replacement, I actually told them what was wrong, my son had the same thing done 2 years ago with a different result. This takes about ten minutes to fix , it has two nuts to take off in order to replace. They charge me $344.99 for the part which if you go on Amazon or any auto parts store would be as much as $85.00!!!. This is robbery, my invoice # is 182113 so you can review it. I need to know who I would be able to contact in order to voice my concerns.
    There has been a lot of turn over there lately, the last time I went there they charge be double on parts and if I didn’t catch it it nothing would have been said, I am done with Tires Plus. Please let me know a contact.
    Gary Whiting

     
  • Brian says:

    Took my sons 2006 Saturn vue to tires plus in Maplewood mn the technician used and impact gun on the oil plug and cracked the oil pan the told me it’s normal ware and rare but could fix it for 510.00 the place is a joke

     
  • Dolores Atkins says:

    I had nitrogen put in my tires (their recommendation) now only one store in Reno/Sparks has it. To far to travel rip off.

     
  • William Pearce says:

    Poor service. I am 82 years old and have visited numerous tire shops and even managed several gas stations. This Business is a customers based service. Customers deserve to be treated openly and honestly.
    Your store does not deal that way and I will never recommend you business to anyone.

     
  • Miriam wiley says:

    I’m here at the tires plus in Lakeland Florida on Highway 98 n. I brought my vehicle in with the tire just barely hanging on the rim. We asked the front counter representative Jim Palmer if he could change the spare tire and we would get a used tire somewhere else since their new tires are $140/tire. Jim was so rude and disrespectful he told us since we weren’t getting a new tire we could go down to the nearest used tire shop. We explained to Jim that the tire wouldn’t make it far and we wanted to be safe on the road since I had 3 kids in the vehicle. So Jim and my husband got into a verbal argument and some racial slurs were said all in front of other customers in the lobby. This place is a joke and I intend on filing a complaint with headquarters. The verbal altercation should’ve never been instigated if Jim was more professional.

     
  • Terence Bobo says:

    DO NOT GO OR SPEND YOUR MONEY AT TIRES PLUS LOGANVILLE, GA LOCATION or ANY OF THEM THROUGHOUT THE COUNTRY CLEARLY FROM ALL THE COMMENTS THEIR WORK IS CRAP!!!! AND THEY DONT GIVE A DAMN ABOUT TAKING YOUR MONEY AND PUTTING YOU OR YOUR FAMILY LIVES IN DANGER FOR A F’ING DOLLAR!!!! DO NOT GO TO TIRES PLUS LOGANVILLE, GA LOCATION!!! F’em

     
  • Terence Bobo says:

    TIRES PLUS IS ONE BIG F’ING SCAM!!!🤬 I TOOK MY TRAILBLAZER THERE FOR A FRONT END INSPECTION $18.00 AND THEY SAID I NEEDED A 4 WHEEL ALIGNMENT THAT COST WAY MORE THAN A REGULAR ALIGNMENT. WHEN I DROVE OFF THE TRUCK STILL WAS DRIVING CRAZY, I CALLED BACK AND THEY TOLD ME TO BRING IT IN FOR A CHECK UP FOUND OUT I NEEDED LOWWER BALL JOINTS BOTH SIDES..SO OBVIOUSLY THEY NEVER DID A INSPECTION THE FIRST TIME BUT SCAMMED ME OUT OF MONEY FOR A ALIGNMENT. THEY BOGUS ASF WHAT IF I OR A FAMILY MEMBER HAD A ACCIDENT DUE TO THIS AND GOT HURT OR EVEN LOST THEIR LIFE🤬? THEN WHAT? TIRES PLUS IN LOGANVILLE, GA is A SCAM F’ING LOSERS! TIRES PLUS IN LOGANVILLE, GA

     
  • Chris Misel says:

    Can’t Recommend the Coralville Ia. Tires Plus store got two new tires and they said they couldn’t do the alignment because the tie rods were to loose and needed to be replaced along with the steering gear for a total of 2,377 dollars. Next day I took it to our five star Toyota dealer they said everything looked just fine and they did the alignment. I’v lost trust in this Coralville store. By the way there total recommendations price was for 4,057 which Toyota said we needed none of.

     
  • steve Sloan says:

    I took my car into store on army post road Des Moines Iowa for oil change and tire rotation got a call from them saying I had 2 tires with low tread wanted to no if I wanted new ones I said no they said give them 15 to 20 minutes so I did picked up the car got home looked at the tires and the ones with low tread was still on the front so I called and talked to the attendant and she said that she watched him rotate the tires but she is lying and I will never be using tires plus for anything and will be canceling our credit card also

     
  • Ronald Johnson says:

    The name and phone number for Tires Plus Corporate Office is incorrect.

     
  • Frank Traino says:

    How can you operate a location on Federal Highway in Pompano Beach, Florida with inept managers. It is beyond me how you are still in business, you are most likely losing more customers every day. The persons I have been telling about my experience state, why would you take your vehicle there. They also think it is the worse place in south Florida to have work done. As a past business owner, I hope you have some kind of quality control in place to save business.
    This is the third day they have my vehicle and I am still waiting for the manager to call me and say it is repaired.

     
    • William O'Brien says:

      I concur with Frank completely. My experience and my opinion are as follows. The Management is horrible and inspections seem to be designed to generate cash only. I was the first customer this morning to avoid having to wait all day. I planned to wait for my vehicle. I was told by the Manager that I had to leave the car because they had vehicles left over from last night as well as appointment this morning. Well I had no other transportation, so I said I would come back and left. After I left, I figured I might as well just make an appointment to avoid any further delay. When I returned I told the manager that I would like to make an appointment for the tire rotation, balancing and alignment, all of which I purchased policies on. I was then told that they can not take an appointment that I had to leave the car. I then asked why they took appointments from some people and not others. I was then told that they can not do a tire rotation, balance and alignment because they also had to handle other customers that come in and they only had 2 men working.
      I plan on following up with a letter to the CEO. This is ridiculous and this is the 2nd time I have had difficulties at this location, 1100 S. Federal Hwy. Pompano Beach, FL.
      I would not patronize this location.

       
  • Denise says:

    Bad service! Coral Springs location 630 Riverside Dr. Coral Springs FL. I brought my car in for an oil change and asked for the tires to be rotated also. He came out to check my tires to see if they could rotate them and he said he could. When I picked the car up I asked if they tires were rotated and they said yes they were. How come there are no hand prints on my dirty rims?? I went back and he came out to check and said they were rotated. I said how do you know? He said they don’t have to touch the rims when they rotate the tires only the tire. Every time I have had my tires rotated I ALWAYS have hand prints on them. LOL Well then how do the take the lug nuts off and put them back on with no prints on the rim? Do they have a no touch procedure where they never touch a rim? Then I noticed the tread on the back had more than the front another indicator I noticed. He said they would rotate them for me now. Why would you offer you said they were rotated already. I asked was my oil changed?? He said yes I said how do I know. See this is where females get taken advantage of in situations like this they think we are dumb. It would have been easier if he just owned up to it. So you just lost a customer of 25 years due to no tire rotation

     
  • Tammi Lindsey says:

    The Council Bluffs store charged me $900 to fix my car. The problem was not fixed. I took it back. And they said another 300 would fix it. Why didnt they just do the 300 fix instead of ddoing all this other work when he said 300 job would fix the problem. Now ive spent 900 there for no reason because my car is still doing what it did when i pulled in there. This is very bad work ethics. And after reading reviews from this store, Im not the only one he has done this to. Terrible reviews on this Tires plus.

     
  • Brian says:

    I’ve have dealt with Tires Plus at the north Tampa Florida location two times now. Brought my car to them yesterday because a be a rattling grinding squeaking noise from the front end, and I told him that the rear brakes were squeaking. They called me 12 hours later and said they burnished the rotors. Which they claim would help my issue. I said the rattling and grinding noise from the front end happens when the brakes are not applied. So why in the hell would they touch the brake rotors at all? They told me their technician fixed that and I will be good to go and the noise is gone. Got in the car last night and the noises are still there. I will never deal with these crooks ever again.

     
  • Mark says:

    I bought new tires for my vehicle and after the install while driving home from tires plus on port saint lucie west in Florida the TPSM light came on. I called as soon as i reached home and called to let the store know what happened. To make a long story short they had me running back and forth between them and the car dealership for five weeks to get the problem fixed. The techs at tires plus broke the TPSM sensors the manager said they ordered a new one form the dealership which the didn’t according to the dealership. The car dealership showed me the sensor tires plus installed and it didn’t even look like the others. Tires plus lied to me and I had to pay to have the right senors installed by the dealership and I’m currently waiting to get my money back.

     
  • Karen says:

    I have been to your Orange City, FL location multiple times to get work done on my vehicle. I was told shocks and struts need to be replaced. Was told bearings and seals need to be replaced. On my last visit on 12/1/19 I was having an AD issue and told them I believe it’s just low on freon, they have me an estimate and told me they put dye in my system to check for leaks and t he estimate said I needed 8oz of freon. I took it to another shop and they told me I just needed .8 oz of freon and there was no dye used from your company. I was also told my shocks and struts are fine, my bearing and seal are also fine. I have more examples of you company telling me of services i needed done that did not need done and also charging me for services your company did not perform. I initial stayed with your company as I felt they were being honest with me. I will never go back to your company for service. I will also let the community know about the practices of your company. They lie and cheat hard working people out of their money by charging them for services not performed and charging them for services not needed. I wonder how many other services I had performed that were not needed!!!

     
  • Jay O & Christie L says:

    Great save!!! In early 2019 my experience with a particular Tires Plus was horrible. A charge incorrectly placed on my bill was not offered to be removed but promised by the manager to be deducted when/if I ever returned. He no longer worked there when I came back, of course, a few months later (hopefully fired) and no one knew what I was talking about. Glad I had it written on my receipts and a recorded phone call. A regional manager eventually had to be brought in to make things right. The, then, new Des Moines (Merle Hay) store manager, Zach Kuiper, was amazing! He was understanding, good with customers, and went far and above to keep our business. We have 5 vehicles that only have had Tires Plus work on them and we were a foot outside the door never to come back. Zach Kuiper stands out as an impressive representative and leader sorely missing in society. Great Job, Tires Plus!

     
  • Hector Davila says:

    Mr. Watterson,

    On October 5, I brought my Ford F150 in for a diagnostic at the TiresPlus at 2409 Semoran Blvd, Apopka, FL. Pete wrote up the ticket. This diagnostic indicated that the truck needed a fuel system cleaning, new intake manifold and drive belt replacement. The total cost for the repair was 1331.58. After I paid the bill, Pete informed me that the vehicle still had a misfire due to coil 6 and 7. This was not indicated in the diagnostic. He stated that the vehicle was ok to drive. I drove less than 2 miles and the coolant spewed out od the reservoir, the truck overheated and stalled in the middle of the street. I called Pete and he said he would not be able to get a tow truck but he would come out to assist me. When he arrived he indicated that he was unable to get a tow me. He also stated that the mechanic may have not bled the system. He stated that since the truck had cooled down i could put the coolant i had with me in the reservoir and it would be ok to drive the car the less than mile home. The next morning, October 6, the truck was picked up from my house in the morning.. I did not hear from them and called Randy, the service manager. Randy stated they were not able to determine why the truck was overheating and they needed to keep it longer to determine the cause. That same day I purchased the coils to have them installed. I arrived at the shop on Monday, October 7 at 7:00 AM and brought the coils to be installed. I went to work, they did to call all day, I decided to call Randty again and he said Pete would give me a call. He never called. I showed up at the end of the day. They had installed the coils and Pete said that the truck was good to drive but that there was another problem, a rattling noise that he stated was the catalytic converter. So, after the diagnostic and only driving less than 2 miles the truck needed new coils and a new catalytic converter. I was assured that the vehicle was good to drive. I drove to work on October 8 and October 9th when returning form work the truck once again overheated and coolant spewed out. I was only a couple blocks from the shop so I brought it back once more. I asked for the district manager’s name and number. They told me his name was Pete but did not have any contact information. A mechanic started the truck and there was a loud rattling noise. I asked if this was the catalytic converter and he said no it was something else but they would have to look into it to figure our what it was. So now, since the diagnostic, coils were needed, the catalytic converter needed replacement and there was a loud rattling noise. The truck had never made this noise before. I am writing to you in hopes that I can have my truck repaired correctly and honestly.

     
  • Marie Nicolay says:

    I sent a valid complaint on March 26 regarding a problem with service on my Chevy Cruze. I do expec some action, and a response to my complaint ASAP.

     
  • Marie Nicolay says:

    I do hope that this is the correct website as I took my 2013 Chevy Cruze in for a simple oil change today 3-26-2019 at Tires Plus on Baymeadows Road, Jacksonville, Fl 32256. the Tech came and told me that the plug that goes in oil pan which holds oil in was stripped and they could not replace it, that I will have to buy a new oil pan just because of stripped plug, which was previously replaced by the same Tires Plus. the Tech said I have to pay for the new oil pan, which with labor and a small discount, is going to cost me over $500. I do not feel that I should have to pay for a technician stripping this plug, a simple plug which probably cost less than $15. and charging me for their error. I have been doing business with your company for several years, but I seem to have trouble every time I take my car in anymore, at my great expense. I am on a fixed income and do not feel comfortable using Tires Plus any longer, as I do not feel like a valuable customer anymore and my family feels the same.

     
  • Hannah Chan says:

    I am sick and tired of dealing with Barry from Piedmont location. I bought two tires from the location but less than 6 months the rear tire pressure drops. I called and was told to drive the car to the shop to check for a nail; none was located so they filled the air. A week later the sensor show tire pressure drops again. I went back the 2nd time and they did the same thing no nail and filled the air. The third trip, I was told it is the sensor. I told them to go ahead and change the sensor. Before I left they told me the sensor will show normal again after I drive a few miles. 3 days later the sensor remains 0 tire pressure. I was told to take the car back and they will check the sensor. An appointment was made for Feb. 4, 2019, to change to a jeep sensor from the dealer. I took a day off from work, upon arrival, I drop off the key and sat at the waiting area. Within a few minutes, I was told to come back to change the sensor. I ask Barry why the sensor cannot be changed today since I had made an appointment a week ago and I was told that it will be a jeep sensor from the dealer. Barry said he did not have the vehicle VIN number, therefore, he was not able to place an order. I asked him why he did not ask me for the VIN number when I call for the appointment? He said “I should have”. I asked him when I can come back to change the sensor he said he will call when the parts arrived. I asked what is the ETA so that I can take another day off from work. His answer was “I don’t know and I will call you when the parts arrive”. He never did call. On Feb. 6, 2019, I went to another Tire plus location and explained my dilemma with the Piedmont location. The manager advised me to speak to Barry’s manager. I had paid for the parts and service at that location, they will not be able to provide me the service. I call the Piedmont location and ask for the manager. I was told by Barry that the manager is busy and he will call me back. Barry asked when I can come back to have the sensor changed. I told him the earliest opening time. I arrived at 6:45 am to have the sensor changed to a Jeep sensor.
    On 2/11/2019 pm I call Piedmont location and advised Barry the sensor still remains 0. Barry said he will call me back. Again no callback.
    On 2/15/2019, I call him around 11:18 am. He said he will call me back after he placed an order from the dealer. (so the parts that were supposedly changed the 2nd time was not from the dealer.
    Today is Feb. 20, 2019, no call from Barry. I am tired of playing his games, I would like to go to another location if your organization will allow me to go without paying extra money. All I need is change to the correct parts and not having to play cat and mouse.
    Can you see the stress I am going through with the Piedmont location? My question to your organization can I change to a different location to have the sensor change? I begged you, do not send me back to the Piedmont location.

     
  • >