President & CEO
I sent a valid complaint on March 26 regarding a problem with service on my Chevy Cruze. I do expec some action, and a response to my complaint ASAP.
I do hope that this is the correct website as I took my 2013 Chevy Cruze in for a simple oil change today 3-26-2019 at Tires Plus on Baymeadows Road, Jacksonville, Fl 32256. the Tech came and told me that the plug that goes in oil pan which holds oil in was stripped and they could not replace it, that I will have to buy a new oil pan just because of stripped plug, which was previously replaced by the same Tires Plus. the Tech said I have to pay for the new oil pan, which with labor and a small discount, is going to cost me over $500. I do not feel that I should have to pay for a technician stripping this plug, a simple plug which probably cost less than $15. and charging me for their error. I have been doing business with your company for several years, but I seem to have trouble every time I take my car in anymore, at my great expense. I am on a fixed income and do not feel comfortable using Tires Plus any longer, as I do not feel like a valuable customer anymore and my family feels the same.
I am sick and tired of dealing with Barry from Piedmont location. I bought two tires from the location but less than 6 months the rear tire pressure drops. I called and was told to drive the car to the shop to check for a nail; none was located so they filled the air. A week later the sensor show tire pressure drops again. I went back the 2nd time and they did the same thing no nail and filled the air. The third trip, I was told it is the sensor. I told them to go ahead and change the sensor. Before I left they told me the sensor will show normal again after I drive a few miles. 3 days later the sensor remains 0 tire pressure. I was told to take the car back and they will check the sensor. An appointment was made for Feb. 4, 2019, to change to a jeep sensor from the dealer. I took a day off from work, upon arrival, I drop off the key and sat at the waiting area. Within a few minutes, I was told to come back to change the sensor. I ask Barry why the sensor cannot be changed today since I had made an appointment a week ago and I was told that it will be a jeep sensor from the dealer. Barry said he did not have the vehicle VIN number, therefore, he was not able to place an order. I asked him why he did not ask me for the VIN number when I call for the appointment? He said “I should have”. I asked him when I can come back to change the sensor he said he will call when the parts arrived. I asked what is the ETA so that I can take another day off from work. His answer was “I don’t know and I will call you when the parts arrive”. He never did call. On Feb. 6, 2019, I went to another Tire plus location and explained my dilemma with the Piedmont location. The manager advised me to speak to Barry’s manager. I had paid for the parts and service at that location, they will not be able to provide me the service. I call the Piedmont location and ask for the manager. I was told by Barry that the manager is busy and he will call me back. Barry asked when I can come back to have the sensor changed. I told him the earliest opening time. I arrived at 6:45 am to have the sensor changed to a Jeep sensor.
On 2/11/2019 pm I call Piedmont location and advised Barry the sensor still remains 0. Barry said he will call me back. Again no callback.
On 2/15/2019, I call him around 11:18 am. He said he will call me back after he placed an order from the dealer. (so the parts that were supposedly changed the 2nd time was not from the dealer.
Today is Feb. 20, 2019, no call from Barry. I am tired of playing his games, I would like to go to another location if your organization will allow me to go without paying extra money. All I need is change to the correct parts and not having to play cat and mouse.
Can you see the stress I am going through with the Piedmont location? My question to your organization can I change to a different location to have the sensor change? I begged you, do not send me back to the Piedmont location.
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