Tire Kingdom Corporate office Headquarters

Tire Kingdom Headquarters Address and Contact

Tire Kingdom Logo
  • Address: 4300 TBC Way, Palm Beach Gardens, Florida 33410
  • Phone Number: tel:1-800-334-7332
  • Email: Click Here
  • Number of Employees: 5001-10,000
  • Established:
  • Founder: 
  • Key People:

Tire Kingdom Headquarters Location & Directions

Tire Kingdom Headquarters Executive Team

Name

Title

Erik R. Olsen

Chief Executive Officer

Timothy J. Miller

CFO

Martin S. Krcelic

COO



Tire Kingdom, History and Headquarters Information


Tire Kingdom Headquarters Photos

Tire Kingdom Company Resources

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  • Tanya Kimmi says:

    Steven Sutton at your Cortez store lie to me told me he rotated my tires and he did not he tried to sell me a new tire saying my tires were no good when I just bought him a year and a half ago he’s a scam artist a liar I caught him in three lies I’d like to talk to am manager my number is 386-212-9787 about this matter

     
  • Mia says:

    I went to TK on 192 Melbourne FL. June 29, 2022, for the third time to follow up on my complaint, the Manager who told me he would review the camera & get back to me was not there, I have growing concern that they will deny that the damage was done & felt I needed to obtain the identity of the mechanic & did see the same rude mechanic , when he came out of the bay area towards me with a jack or crow bar or some metal bar, and came after me halfway across the parking lot, he called the police to report I took a picture of him, & I called the police after I drove to safety, to report he came after me with the metal bar.
    I have been advised that this will be a civil matter, thanks for repairing my tire, TK.
    Beware of TK 192 Melbourne, FL.

     
  • Elizabeth says:

    That didn’t come out right besides the axle the ball joint had to be changed due to the damage

     
  • Elizabeth says:

    There seems to be Shotty work going on in a lot of these tire kingdoms they put me in a dangerous position I had an axle changed on the driver side and can you believe it fell off because of loose screws it was on a Sunday I had to get towed to another mechanic it seems like the smaller companies are much better I had to pay for another axle plush the axle of that side and I will be taking further action on this I have all the receipts!

     
  • Mia says:

    June 27, 2022
    I was told on the morning of June 23,2022 that the manager would look at the camera & follow up with me I waited 2 days for a response & called on Saturday June 25, I was advised that the manager is on vacation.
    I did receive a message from Gregg who repeated the incident to me on my voicemail , however incorrectly, Not certain why he felt he could change the story but I will save that voicemail, I did call him back to quickly inform him (as I was at work )that the follow up information he had repeated was incorrect, & advised the correct info.
    Minutes later on my brief lunch break I then received another phone call from Gregg, and he somehow felt it appropriate to try to talk over me, I told him at least twice not to talk over me but he continued, so I disconnected the call.
    Very poor customer service all the way around how unfortunate!
    I then received a text to my personal phone from Gregg who somehow feels he has more authority than the BBB as well as other avenues I will now take.
    Gregg you could have apologized for the rude mechanic and manager who promised to follow up & left on vacation, but you did not , you did change my reported information and also conduct yourself unprofessionally with me.
    Beware of TK 192 Melbourne, FL.

     
  • Mia says:

    I went to TK on 192 Melbourne FL. June 22, 2022, I was experiencing recurring low tire pressure in my Drivers side left front tire. When I arrived my car was in a full parking area & the mechanic said he would drive it over to the bay area, I stated that I would prefer to drive it over & then he could pull it in & that is where my story begins, not only was the said mechanic rude to me after that he did not take care of the tire I brought it in for, thankfully I questioned which tires he had serviced & the one I reported as having the problem was not fixed I spoke to the manager he checked the tire & sure enough there was a nail in it & the ” mechanic” repaired it. My very unpleasant visit & repair was now over and I went to the store, when I got out of my car is when I noticed the scratches on my car, four different scratches all on the drivers side 3 under the door area & 1 inside door area! I have worked hard keeping my bought new now 2 year old car free of scratches most certainly feel he did it on purpose! I could go on how well I take care of my car and most definitely know that the scratches were not there when I arrived at Tire Kingdom, very unfortunate for me! I tried calling right away but they were closed for the day, so now I needed to go there before work the following morning (today) this morning I met with the manager & showed him the scratches with all of what I have mentioned here. He said he will look at the cameras & if the ” mechanic” did scratch it on purpose he would be fired, that he will call me soon. He also mentioned some kind of purple something that may fix the scratches. I hope he will tell me to come by and that solution will be provided and work to remove? the scratches, I am not happy that I now have to use my time to resolve this matter. I will not look at scratch damage to my car every time I get in by the rude mechanic that either was not careful & scratched my car or did it on purpose.
    I will contact a lawyer if this is not resolved immediately.
    Beware of TK 192 Melbourne, FL.

     
  • Teresa says:

    I went to TK, 2001 SE Port St Lucie Blvd., Port St Lucie, Fl, 34952 (says store # 6102). I had an oil change, new tires, new tire sensors, & new wiper blades put on my vehicle late Jan. 2022. Spent almost a thousand dollars !!! The tire sensor light still came on, my right rear center cap has been missing since I picked the vehicle back up & my “change oil soon” light keeps coming on. I’ve spoken w/store mngr., Daniel Williams about 10 times about the rear center cap & nothing! It’s rusting now ! They had me drive back down there, again, to reset the “tire sensor” light that was staying on & another time to take pictures of my center cap. I took it to another auto repair place to get the “change oil soon” light to go off. Now I called & spoke w/a girl named Alana who said she’d speak w/Daniel about it today. 4-13-22. I said who else can I talk to about this & she said Corporate. So that’s what I’m going to do if not resolved w/this store ! Here it is 2 & a half mths later, & I’m still dealing w/this while watching the wheel rust before my eyes!!!
    No more TK for me, ever! I’ll be calling BBB next if nothing new happens!

     
  • William Dunlap says:

    Well……..here I am again with no result from my first comment. I had even called the corporate office. So here I am still driving around on bad tires because they keep jacking me around (I believe) because of the price quote. The price was $100.00 under the competitors.

     
  • William Dunlap says:

    Went to Tire Kingdom Feb 6 to buy tires the young man not only price matched but beat the competitors price. He called Orlando, yes would be here Feb.8. Two weeks later i called , manager said not here but i can get from another supplier. It is now a month later and i have heard nothing. NOW….my question to you is that store still obligated by that quote?…..its been a month now.

     
  • Wayne Obarski says:

    Service center at 1429 hy 301 Palmetto Fl refused to rotate and balance tires purchased from store on 11/21/2017 with 25000 miles since purchase. Store stated that the tires were to old and refused to do the work. My invoice from time of purchase, states that rotation and balance will be done for the life of the tires.

     
  • K Reynolds says:

    Tire Kingdom Oakleaf
    9628 Argyle Forest Blvd, Jacksonville, FL 32222

    Traveling and noticed tire was going flat…. went into Tire Kingdom since I purchased tires and warranty from the Company. Couldn’t believe the treatment from the manager. He told me he couldn’t and wouldn’t be able to check tires because his workers have been getting off 1 to 2 hours late everyday. Tried to tell me to go somewhere else… didn’t know the area. My husband spoke to him on the phone he still declined and said corporate office told him to relay the message. I really couldn’t believe the lack of their core values. Went to Costco and they helped.

     
  • Dee Thomas says:

    On Friday, January 14, 2022, I had an on-line scheduled 10:00 AM appointment at the St. Petersburg (3398 34th Street North) location of Tire Kingdom to determine why the driver’s side rear tire on of my vehicle was not holding air.
    As I was patiently waiting to be served, the Service Manager, Drew Bailey, walked into the service area and completely ignored me as if I was invisible. Since it was already past my 10:00am appointment, I was starting to feel both annoyed and unwelcome by Mr. Bailey’s unprofessional demeanor. He never looked up to greet me or ask if he could assist me in any way. After being ignored by Mr. Bailey for several minutes, I decided to stand up and walk in front of the service desk. Even after I did this, Mr. Bailey continued to keep his face focused on his computer screen, even though he could clearly see me standing there. Being both black and female, what was I supposed to make of this entire situation, other than the obvious?
    Perhaps I should have followed my first instinct, and just got up and walked out, then I wouldn’t have experienced the disappointing outcome that I did.
    However, I instead decided to sit back down. Approximately, 10 minutes later, Mr. Bailey finally acknowledged me. I really don’t recall what his greeting was, but it was not welcoming. I gave him my name and let him know that I had a 10:00 am appointment. Again, his customer service skills were substandard, and he also displayed a lack of critical thinking.
    After I signed the agreement for Tire Kingdom to diagnose the problem that I had initially listed, I gave Mr. Bailey my car key so that he could take my car into the service area to be diagnosed.
    About a half hour or forty-five minutes later, Mr. Bailey came into the back waiting room and took a seat next to me. He had an estimate sheet with diagnoses Tire not fixable and all tires really low on tread, recommending 4 tires and that both front wheel bearings have play. An estimate for $1300.00 worth of work parts and labor.
    Drew had a sheet with estimate for Aspen GT AS (50,000 miles) along with wheel bearing costs and wheel alignment. I told him firmly that I have no intentions of spending $1300.00 that morning. Drew then strongly suggested that I at least get the four tires and installation with alignment. I told him that I was not familiar with Aspen brand of tires. Personally, I prefer Pirelli’s which I asked him about and looked amazed and said “well that’s a whole lot more money”.
    As far as the wheel bearing issue, I bought a mechanical maintenance plan thru where the car is financed. So, I told Drew that I would have to check with the company to see if that type of mechanical issue would be covered by them. Finally, I told Drew to put the car back together and I would head home to call the car maintenance company to inquire about the matter.
    He reluctantly said ok and left to get my car out of the service area. It took more than ten minutes before he told me that my car was ready to check out. At the desk, Drew printed another paper with 3 additional tire brands on it and marked what was in stock and what tire took one day to order. Now these additional brands were priced at least $200.00 more than the Aspen tires.
    Well, I had to travel back to Clearwater with this issue on my mind about the tire and not just getting an offer to replace one tire. So, after a few phone calls and suggestion to check out Sam’s Club for tires since it was suggested that I need 4 new tires.
    Bottom line Sam’s Club gave me an exceptional deal on 4 brand new PIRELLI tires. The price included mounting, balance, road hazard, free future balance and rotations, etc. And yes, they were in stock! I bought and paid for them. The only thing is they were SOOOOOOOOOOO busy with installs that I had to make an appointment for the following day (Saturday, 1/15/22) at 11:00 AM
    Well, the following Saturday morning, I arrived at Sam’s Club for my appointment. The service technician takes my car into the service area to install the new tires. He calls me on the phone. The driver’s side rear tire lug and stud are cross-stripped. Sam’s Club tire technician can’t get the tire off because they don’t carry the tool.
    I informed them that I had just left Tire Kingdom having that same tire evaluated and the Service Manager comes out with an estimate sheet for $1300.00 worth of work. Sam’s Club tire manager tells me to go back to Tire Kingdom and tell them they broke the stripped the lug and stud and need to fix it, so they could put the tire on. So, I head back to Tire Kingdom to hopefully solve the situation.
    I walk in and see Drew at the desk eating Pizza and talking on the phone casually. He saw me and didn’t acknowledge me nor try to put his call on hold nor hang up. Again, as I had done the Friday morning before I stood there in front of the desk. I had to wait until he took his time eating the Pizza slice hanging from his mouth. The front waiting room had about 4 or 5 men customers sitting. So, at his leisure he was done with his phone call. He did not greet me or say how can I help him. I showed him the estimate paper from where I had been there yesterday.
    First, I told him there is a problem now with the driver’s side rear wheel. I found new tires that I wanted at Sam’s Club in MY BUDGET and that they couldn’t install the driver’s side rear because the bolt and stud are cross stripped. I then proceeded to tell him that the wheel bearings are covered under my mechanical car plan. I further told Drew that I would come back there to get the tires aligned because Sam’s Club does not offer that service.
    He looked at me in a puzzling manner, hesitant to come up with something to say. Another guy that worked at another service podium on the front desk, answered for him “He stated at me in an unfriendly manner “we didn’t take the tires off”. I was then quite upset, because he just admitted himself to the conversation. I hate to think that he was this stores location manager? I questioned him; well how did you know the wheel bearings were bad on the front? He answered, we didn’t have to take the tires off to diagnose. So, my car was not placed on the car lift? Yet, it took more than ten minutes or so for him to get me my car.
    If that’s the case, he could have just checked it in the front parking when he went to get the tag number at check-in. Furthermore, on the estimate sheet you listed a battery check. I didn’t tell you to check the battery, so you did lift the hood. Also, the sheet listed a full vehicle inspection when I did not ask you to do!
    Now I’m saying to myself Hmm’. Not only did you make me feel unwelcomed into your shop two times. You diagnose things on my car that I did not ask of you to do, so you can possibly sell me your very limited supply of knock-off tires and other un-professional services.
    I see why he was so adamant about at least installing 4 new tires knowing the technician had broken the lug and stud on my rear tire. And the very unprofessional rationale for other work that needed to be done on my car. “Its Friday and you are trying to meet the weekly SALES numbers goal.”
    Mr. President of Tire Kingdom, to say the least about this ordeal I was ready to give your Service Manager a piece of my mind, but you know this guy had bigger problems than what this tire problem is causing me. Clearly, Drew was very unprofessional and a big liar. You mean to tell me that a customer has to literally stand out in the parking lot to see if their vehicle is professionally worked on and diagnosed? Observe if the vehicle is placed on the rack or diagnosed on the ground? Are these your diagnostic standards?
    I would hate to think that the organizational culture that Tire Kingdom is founded upon and the core values that represent them condone using upselling tactics rather than offering true customer service. Are your technicians truly trained and certified or are they shade tree mechanics? Your labor rate is $135.00 per hour. Is that for a professional tire technician/mechanic or a Jack LEG? Well, all customers should be treated in a dignified and transparent way, particularly since pay to have their vehicles diagnosed properly.
    Friday morning, your Service Manager couldn’t even acknowledge me when I walked into your establishment but yet he going to sit in a chair next me in your waiting room and ask me for $1300.00 for work, I did not ask him to diagnose. So, an inexperience technician breaks my tire, probably with that hydraulic gun while screwing the tire bolts/lug back on because I didn’t give approval on the suggested work.
    Although I have used the services of Tire Kingdom in the past, it was at the Clearwater location, which is currently closed. This is very unfortunate because the service level was very professional and made me want to be a repeat customer. The St. Pete location, where I experienced this unpleasant experience, does not compare in any way, shape or form.
    If your technicians are as professional as Drew, your SERVICE MANAGER then I suggest you close the St. Pete location if that’s the best team you find for your store. Jack masters of NONE, Liars, Shady up-sellers, and LOUSY, LOUSY, LOUSY customer service.
    Mr. President of Tire Kingdom…..What happened to Good Morning, Welcome to Tire Kingdom, How may I assist you today?
    Instead, your St. Pete store is taught, “How may I take your money and deceive you today”.
    I know sales are hard during this time of COVID and everyone needs a paycheck, however let me tell you “Good people are hard to find”. Iron sharpens iron…. so my best advice to you is to bite this apple down to core.
    Fire Drew Bailey and rebuild with a better trained team of technicians at that store. Just because of his attitude that Friday morning, I should have followed my first notion and just walked out.
    At the time that I am constructing this letter, which has taken quite a few hours to do. It is a Sunday night and I plan to take my vehicle to my regular mechanic in the morning to see about getting the lug and stud taken off. I had Sam’s Club to place 3 new tires on and put the 4th tire in the trunk.
    So, if I have to pay a PROFESSIONAL MECHANIC SHOP to correct the damage your shop did and balance and mount the tire CORRECTLY. It will be done. Also, I will be getting an opinion on the Wheel Bearing issue from my regular mechanic shop hear in Clearwater. Because I know that was a SHADY diagnoses for work that is not needed.
    I would hate to be part of any organization that practices in scandalous ways to sell a service and then lie about when they don’t diagnose nothing right and cause further damage. Let’s not even talk about the safety issue being put at risk!
    So sad, all the cars on the road needing service and your store has to scheme customers to make a sale instead of just providing good CUSTOMER and PROFESSIONAL SERVICE along with HONEST BUSINESS PRACTICES. Personally, I take safety in my car very serious!
    Yes, I would like a call back from someone in the Tire Kingdom organization that cares about this company professional standards and practice.

     
  • Shaun downing says:

    Please could someone ring me as I can not get through

     
  • Braulio Ramirez says:

    27629 Wesley Chapel Blvd, Wesley Chapel, FL 33544

    I am military veteran, yet the clerk did not know that until it came time to pay for the service of removing a screw stuck in one of my tires. I was humbled by the actions of the clerk when he told me that it was free of charge and thanked me for my service. This shop could use more love from their headquarters. The waiting area was out of sugar, creamer, etc.

     
  • Deborah Pierce says:

    I made an online appt for 12:30 at 2965 Columbia Blvd in Titusville Fl. I arrived 15 minutes early at which time I was told I would have to wait for at least 3.5 hours for my oil change or possibly longer. I asked if I could come back in 3.5 hours for my appt.and he said “no” because other customers would be coming. I was asked why have an appt if it would not be honored..he said it’s not his problem blame corporate for online appts. and he has no control over them. He said he has complained to corporate to no avail. There were 2 cars in the bays and he said it was him and one other mechanic. He accused me of harassing him and never once apologized for the situation. So I left and called the other Tire Kingdom in town hoping I could make another appt. I spoke to John who said if I would come he would work me in but it might take 1.5 hours. When I arrived all his bays were full but even the manager was pitching in.They were extremely busy. He had my oil change completed within that 1.5 hours and while there had 3 other customers who had the same problem I had at the store located at 2965 Columbia Blvd.in Titusville Fl. John is located at 3550 S. Washington Blvd in Titusville Fl. The difference in the 2 stores was quite clear…one store had a young man who basically had absolutely no customer service skills and could care less about any customer, and John who was older who actually cared about the customers and had a superior work ethic, trying to accommodate a customer even though their shop was also very busy. Quite frankly, your cooperate office needs to take action at the store on Columbia Blvd. regarding suitable employees and also get your IT people to mesh the online appts. with the actual in store appts. so as not to overload employees OR simply stop making online appts. altogether. I did see, after the fact, that the Columbia Ave store has countless complaints listed online all related to time and appts. Isn’t it time to take action as a matter of reputation? On the other hand, John now has a loyal customer in me at his store. He needs corporate recognition at the very least.

     
  • Gwyneth Clarke-Bell says:

    Today I visited my Tire Kingdom at 8495 S.W. 132 St, Miami, FL 33256.

    I had a nail and a large piece of metal in one of my tires. Your assistant, Anthony, was new to me at this store but I must tell you he is one of the best. Very professional but courteous. He kept me updated on the progress of my car which I appreciated as I had to go to work. I asked him if I got an oil change would it take very much longer – he assured me it would only be a few more minutes so I went ahead and got the oil change. He even personally double checked the amount of air in all my tires before I left.

    I hope you are able to keep him!

    GCBell

     
  • Jim says:

    So I go for an oil change the guy behind the counter tells me it’ll be 2 hours I said no I can’t wait that long so I make an appointment for 330. I get here check in at 340 its almost 540 and still waiting totally unacceptable..will never come here again ..I have been bringing my work trucks here for a long time .

     
  • Rick says:

    Store located at 17203 Pines Blvd. Trash from bays blown into the street and never swept up. PLEASE TAKE PRIDE IN OUR NEIGHBOR HOODS!

     
  • Smith says:

    My elder mother’s estimate for service was overcharged for a car Battery 154.00, labor 800.00 for a report of a two hour job on an AC compressor replacement that took 10 hours/2 days due to repairer failure to replace all necessary parts initially. I did get a portion of a price reduction on a Compressor estimate of 669.00 by $300.00. I do not know why they price gouged us. First time there and we cannot ever afford to go back. I have the breakdown on the bill by the manager. All was nice and all employees approved as witnesses Saturday and Monday. I saw they charge $132 an hour. Told us easy to change out at the end. Puzzling.

     
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