|
Name |
Title |
|---|---|
|
Tom Anderson |
President & CEO |
I HAVE HAD A BAD EXPERIENCE WITH THE STORE AT THE SHOPPES AT BLACKSTONE VALLEY. I TRIED TO RETURN AN ORNAMENT TO THE STORE AND WAS TOLD THEY HAD TO BE RETURNED BY DEC 24TH. HOW CAN YOU RETURN SOMETHING THAT IS BEING GIVEN AS A CHRISTMAS GIFT ON DEC. 25TH. THIS PETICULAR ORNAMENT WAS DATED 2022 AND IT WAS THE SAME ORNAMENT AS THE 2021 ORNAMENT. I UNDERSTAND THAT IT IS A HALLMARK PRODUCT BUT I WAS TREATED TO A VERY NASTY EMPLOYEE AT THIS STORE AND WAS TOLD IT WAS NOT THEIR PROBLEM, CONTACT HALLMARK. I CALLED THEM FROM THE PARKING LOT, EXPLAINED MY ISSUE AND THEY SAID I COULD RETURN IT TO THE STORE! THIS ORNAMENT WAS NEVER OPENED, HAD EVERYTHING IN THE ORIGINAL BOX AND I HAD THE RECIPT. I HAVE NEVER HAD SUCH TERRIBLE CUSTOMER SERVICE AND I WILL NEVER SHOP AT THE PAPER STORE AGAIN AND WILL ALSO VOICE MY DISPLEASURE TO ALL OF MY FRIENDS. PERHAPS YOU SHOULD FIND EMPLOYEES WHO ARE A LITTLE MORE CUSTOMER FRIENDLY.
