Where is The Original Pancake House Corporate office Headquarters

False advertisement at Original House of Pancake in Southwest Ranches,Florida.

Are you ever going to build one in crown point, Indiana. Or just near Crown Point.

I had a disappointing experience in your Poway, CA store and would like to tell you about it

I am going to leave a comment however, I wish to make contact with Corporate as I feel this matter needs to be addressed. My son’s family resides in Utah my husband and I decided to take our grandchildren out to breakfast. I didn’t expect a wait as it was a weekday however, when we arrived it was quite full. We were told it would be twenty to fifteen minutes which was not too bad. We waited and in were called within twenty five minutes. The waitress came and asked if we were ready to place our order I advised her that she could bring us our coffee and by the time she came back we would be ready.

Well, this is where it gets bad really bad, we placed our order about within three to five minutes we finished our coffee and our waitress which by the way per her tag was the manager, kept going by with all the rest of her customer but didn’t even bother to ask if we needed a refill which we did and not even to keep us updated with our order at all in the mean time every other customer was being taken care of in the manner in which a good waitress should refills, following up on the order ect ect. Had it not being for my son calling to check on the kids we would not have known that fifty minutes had gone by since our order was taken but, just then she get to our table with our order and since we were hunger we were going to let it go however, when I saw the color of the eggs and my order I realized it was very cold and that’s when I had it Our order sat there for some time and she didn’t even bother to check so, that she may provide our breakfast and when she did she didn’t bother to see that it was cold as heck
I try not to get upset especially since I understand how the C/S service is but to be honest I believe that since we were the only non white persons in the establishment I honestly think they were racist. Which makes this situation even worst. I don’t understand why we can’t just accept people and not discriminate so, disappointed

I went to an original pancake house in Plano tx off 121 and tollway.

I walked in waiting to be seated, and no host was seating anyone and the restaurant was not crowded at all.

Where was all the staff? I proceeded to wait another 5 minutes and still no one came.

I put a 1 star review on there google page and explained what happened thinking I was going to get a reply to at least apologize for the inconvenience, but I got no comment back.

But I noticed that they have been only replying to the 5 star reviews, which in itself shows there true colors.

My family of the 10 that used to eat breakfast here will no longer be coming back just because of the lack of respect that they don’t show to everyone. Even the ones of give a 1 star or 3 star reviews.

Sometime people just want to be heard, and sadly this restaurant did not do there best to accommodate everyone which is very sad.

If people don’t want to work and make their customers feel welcomed, then they need to be replaced by someone who loves people.

That even goes management as well.

Good evening I’d like a phone number that I could reach you at in reference to a possible new pancake House in the Washington DC area… I live in upper Northwest by the national Cathedral in American University and Georgetown University and there is no place for breakfast for families or even evening meals that is casual and fun. I’m hoping that somebody in your company has research this area but I have further research if you would give me a call if you’re at all interested my number is 301-922-3010 and my name is and Brugger thank you very much

I ordered breakfast for Mother’s Day at The Original Pancake house on Whittier Blvd. In Whittier, Ca. I ordered my food on line and it said my food would be ready at 7:56am. My daughter went there at the time indicated and waited for 90 minutes and still did not get her food. I understand there were lots of people wanting their food but that is not an excuse for the waitress to be rude and told my daughter she had no idea when she would get her food, although when the waitress friend came he got his food very fast. Finally my daughter asked to speak Paula who was the manager and she also was very rude. What amazed my daughter is that they continued to take orders from customers and did not mention that they were swamped and couldn’t fulfill the ones they already had. I think that need to consider how they are running their restaurant. I used to love going there but after this experience I doubt I would ever go there again.