Where Is The Home Depot Corporate Office Headquarters
The Home Depot Headquarters Address and Contact
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Address: 2455 Paces Ferry Rd SE, Atlanta, GA 30339, United States
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The Home Depot Headquarters Location & Directions
How to Contact The Home Depot Corporate Office
Home Depot Headquarters Contact Info
Home Depot started their journey with a vision of providing a store to its customers for DIY home requirements. In a world where everything is digitally connected, Home Depot knows the value of solving problems of both its customers as well as its professional contractors. Home Depot is one of the largest and rapidly growing e-Commerce retail chains in the US. Home Depot team offers considerable customer support services through their mail and phone.
Home Depot Headquarter Address – You can use the below-mentioned address for sending a courier to them.
2455 Paces Ferry Rd SE,
Atlanta, GA 30339,
United States
Phone Number – +1 770-433-8211
Email – public_relations@homedepot.com
Website – You can visit their official website for any more information related to Home Depot. Social media users and investors can use this official website. https://www.homedepot.com/
The Home Depot Headquarters Info & Photos
The home of Home Depot headquarters is Atlanta, Georgia. It is a do-it-yourself home improvement business which sells buildings related supplies as well as some electronic equipment. Their HQ is the central hub of support provided to the Home Depot retail chain associates. Home Depot has many divisions and functional workplaces throughout the country. Home Depot has around 90 distribution channels throughout the United States.
In the year 1993, the Home Depot land was expanded to employ its ever-growing working staff. A multi-phase plan was laid out to cover a land of 43 acres on Paces Ferry Road in Vinings. The Home Depot opened 5000 support centers for its employees in the year 2005.
In 1997, as a part of another phase of its huge campus, a 21 storey tower was built for its executive staff and employee training center. This phase covered an area of 647,000 square foot.
The Home Depot Headquarters List
|
S. No. |
Country |
Address |
|---|---|---|
|
1 |
United States |
2455 Paces Ferry Rd SE Atlanta (HQ), GA |
|
2 |
United States |
1300 Park Center Dr Austin, TX |
|
3 |
Canada |
1 Concorde Gate #400, North York Toronto |
|
4 |
Mexico |
Ricardo Margain #605 Colonia Santa Engracia San Pedro Garza García |
The Home Depot Headquarters Executive Team
Ann-Marie Campbell
Executive Vice President
Ann Marie started her career with Home Depot as a cashier in the year 1985. She was part of the office in South Florida. She leads the 3 US operating divisions and is the boss to more than 400,000 associates. She has also held various positions like store manager, district manager, regional Vice President before being elected as the Executive Vice President of Home Depot.
| Name | Title |
|---|---|
| Billy Bastek | Executive Vice President Merchandisin |
| John Deaton | Executive Vice President Supply Chain Product Development |
| Tim Hourigan | Executive Vice President Human Resources |
| Richard McPhail | Executive Vice President Chief Financial Office |
| Hector Padilla | Executive Vice President Outside Sales Service |
| Teresa Wynn Roseborough | Executive Vice President General Counsel Corporate Secretary |
| Fahim Siddiqui | Executive Vice President Chief Information Officer |
| Paul Antony | Senior Vice President Technology |
| Jose Barra | Senior Vice President Merchandising Décor |
| Molly Battin | Senior Vice President Chief Marketing Officer |
| Chris Berg | President Western Division |
| Scott Bomar | Senior Vice President Financ |
| Jordan Broggi | Senior Vice President President Online |
| Angie Brown | Senior Vice President Technology |
| Marc Brown | Senior Vice President Supply Chain |
| Pete Capel | President Northern Division |
| Haydn Chilcott | Senior Vice President Operations |
| Chip Devine | Senior Vice President Outside Sales |
| Arlette Guthrie | Senior Vice President Human Resources |
| Crystal Hanlon | Senior Vice President and Culture Officer |
| Jim Hovis | Senior Vice President Merchandising Building Materials |
About The Home Depot
History
The story of Home Depot began from a coffee shop in Los Angeles in the year 1978.
Bernie Marcus & Arthur Blank were the two brains behind this journey. They started this business with the help of the investment banker Ken Langone and merchandising guru Pat Farrah.
The first two Home Depot stores opened in Atlanta in 1979. Both the stores had an area of 60,000 square feet each.
Even when the business venture had just started, it was able to gain popularity in the DIY market.
Home Depot listed itself on the New York Stock Exchange in the year 1981.
By 1997, the Home Depot sales had risen to $20 billion. This made the company the fastest growing home improvement retail chain.
Today, after serving the home improvement industry for 40 years Home Depot has become the best. Their belief is in following the motto to provide high services at low costs.
Services
The home Depot company sells tools & construction products as well as giving additional home installation and repair services.
Home Depot company performs services like plumbing installations which are performed by independent licensed contractors.
They provide the best flooring installations which are performed by professionals & licensed contractors who go through a strict background check before being hired.
Their services also include whole house water softener installation. They provide a free in-home water test and they also recommend solutions to work on any hard water-related issues.
Facts
- The average size of a Home Depot retail store is 105,000 square feet and the largest Home Depot retail store which is located in Union, NJ is of the size 225,000 square feet.
- The Home Depot stores didn’t have any stocks on hand when they first opened so the employees stacked empty boxes and cans in the store at places where the customers could not reach them.
Resource Links
The Home Depot Headquarters News
I live in walled lake michigan and the reason why I am emailing corporate is an employee in Michigan Novi.
David Lang is in Plumbing department and I have to say how much he has help me being a widow with a 4 bed 4 bath house with so MANY problems and walking me though sum pump problems and more. He is a total asset to your company. Please hire more people like David Lang.
UPSET Customer. for 2 1/2 years (,2022, 2023, now Jan 02, 2024) HD has been jerking me around on purchasing my two exterior doors. Order#: H0118-556228. I was going to purchases two exterior door for the amount of $5800 but instead to purchase them one at a time $2440 with installation but something said buy one at time due to HD track record in the past. I got charge for doors that was never order but the charge is still on my credit card. I have been getting to the run around, no one answer the phones or they just hang up when they answer or installer companies never return calls. BUT I AM STALL excepted pay my monthly credit card payment. When I am being treated like CRAP. Please lets donot talk about discounting me for my troubles and time wasted. It CRAZY everyone now wants to PAY more money CRAP I have not received.
I am an employee and just came back from LOA on the 29th of October from August 26th. I was notified by my store manager (Raquel Krause) that I was now part time. They cut my medical insurance while I was out. Now I’m going to get all kinds of bills I can’t afford. I went out for foot surgery but also ended up getting heart surgery also. It was supposed to be a triple bypass surgery but they went with 3 stents. Now I have six stents. I don’t understand why they would cut me down right after I come back from Loa. My store manager is putting my health at risk, with no insurance if something happens to me I’m shit out of luck. Just want to thank CORPORATE HUMAN RESOURCES FOR ALL THE PAIN I WILL NOW ENCURE. GOD BLESS.
I saw a small refrigerator advertised on the Home Depot App for $99.00. However when I attempted to purchase it, the price jumped to $189.00 in check out! I contacted my local Home Depot, and explained what what was happening to the Customer Service Representative. She indicated she saw the refrigerator and price on the app on her phone and stated she would speak with her manager to see if the app price could be honored, and have him call me. After speaking with the manager, he not surprisingly told me he could not see what I was seeing on his phone app, and Home Depot never had a refrigerator that price. He stated is I came in the next day and spoke with the day manager, he may honor the app price! Tired of dealing with this run around, I called Home Depot Corporate and was met with the same frustration! Obviously, Home Depot will not stand behind what they advertise on their app, and don’t care about their customers! Time to go to Lowe’s!
I am 87 years old and in my construction business I used to do a lot of business with The Home Depot. I recently had knee replacement surgery and could not go into your in Lewisville,Texas. I wanted to get an Andersen storm door for my daughter’s house. I called your store and spoke with Mitch who told me to call back the next day and speak to Tracy. I called the next day and it a long time to get anyone to answer the phone. Tracy was not available and I spoke to Wayne who told me he would check his stock and call me back, this was Monday. I never heard from him so I tried calling the store again, no answer in the door department. I continued calling the store every day from Monday through Friday. No one would take the time to sell me the door. Most of the time I couldn’t get an answer in the door department. Finally on Friday afternoon a young man answered the phone in the service department, he too could not get an answer in the door department and finally personally went to the department and checked the stock and found the door I wanted. He made the sell and I told him my son would pick up the door Saturday afternoon.
When my son went to get the door, three employees were sitting behind the counter talking with each other and offered no assistance. My son had to get a cart and go get the door and load it by himself.
I don’t know what has happened to your service and I don’t know how you can stay in business with such poor service. I will avoid using your store from now on and I sure won’t recommend The Home Depot to anyone.
Send me my $25 Home Depot Gift Card as promised. It started as get $25 for survey. The Sales Assoc nor the Home Sevices Rep NEVER mentioned I had to complete the Home Water Test to get the gift card!! I completed the Water Test on 6/27/23 with Carter Water Home Solutions Rep Derrick Gripper (who was great!) and I still don’t have my gift card!!! I’m beyond furious and disappointed in HD! I felt like this was a bait and switch! The reps should’ve said I had to complete the H2O test in the beginning!! As a stockholder and frequent shopper of HD, I’m very disappointed in the customer service received. I have called home services and left a message but no one returned my call!! I want my gift card and something for all the aggravation and frustration from this service. I want use gift card for July 4th sale.
On November 3, we purchased a new washer and dryer order #H4034-192255. We were promised delivery on 11-14. When it arrived the washer was dented beyond repair so they rescheduled delivery for a new set on 11-25. We received our window and waited but no delivery and absolutely no communication from Home Depot or the delivery company. I had to call the local store and the dot.com number and they said that our set didn’t get on the truck and would be delivered on Monday the 28th. I did not get a time window so I called the dot.com number and was told that I had to call back in the morning to get my time window. I called and got the time and they even told me what truck and what stop number I was. Our time came and went and, again, absolutely NO communication from the delivery company or Home depot. We called the store and were told that they couldn’t get a hold of the delivery people and would reschedule for Wednesday the 30th. When my wife asked about Tuesday, they said that the truck was already loaded. We were amazed at their psychic ability since they knew the truck was loaded even though they couldn’t contact the delivery company. I called the dot com number and, after a very long time on hold, I was told that the delivery company said that Maytag had not sent the appliances to them yet, even though I was told what truck number and stop they were on, by you, that morning. I am getting the run around and am being lied to. We have spent countless hours waiting for the delivery and had to shuffle our schedules three, now four times. Not to mention the time that I have had to sit in a filthy laundromat watching the people who live in their cars smoke pot while waiting for their laundry to dry. Also we have spent over a hundred dollars, in quarters, at said laundry mat. Are we ever going to get our washer and dryer, do they even exist? Or do we need to go to Lowes or Best Buy?
I’m a recent hire and having a problem with the obusiness model. I’m not sure if it’s just at the store I’m working at or company wide. I am criticized for not packing out a display of plastic drip pans. I was constantly called away to help customers. Which is more important, putting some drip pans in a display or give our customers a good experience and boost sales?
Very frustrated with Home Depot’s process for handing damaged delivery of major appliance. Ordered chest freezer & delivery team opened box the freezer was damaged. We refused the delivery. Contacting Home Depots Major Appliance Customer Service who tells me I have to contact GE to get resolved. Misinformation from the Customer Service desk telling me they have cancelled my order and will receive credit, to no the cancellation is “pending” but now has to be escalated. Needless to say they do NOT have their processes well defined for exceptions both at delivery and customer service.
Home Depot continues to sell Round Up despite Roundup being a key driver of the following crisis: 40% of insect pollinators like bees and monarch butterflies are vulnerable to EXTINCTION, due toxic pesticides like Roundup. Just STOP!
I bought and paid for a GE dishwasher 7/27 at the Carrollton store. Scheduled for delivery 9/9/2022. On 8/25, received notice that delivery had been rescheduled to 9/9. Received two notices on 9/7, one giving instructions for preparation for delivery. The other indicating a phone call night before to give time. I didn’t get a call for time. On the ninth when I checked tracking it was not on delivery. I called store who confirmed my info and checked warehouse and confirmed in stock. I was told to call number on invoice. 4 people, 2 1/2 hours later, I was told the order was cancelled 8/25. It appeared it was cancelled by the delivery people. She called GE and was told it would be 4 days before they could give me any info. I cancelled and got credit to credit card. I understand your delivery is a disaster and this is the second time to cancel an order because of delivery. We have been a customer of HD since it first opened in 1979. We will be looking for another options for shopping.
My husband and I have been loyal customers of Home Depot for years..
After waiting on Sears for a month to come inspect our stove, we were told we would need a new one.
I purchased this stove online from the store on
Order Date: August 18, 2022…
I don’t know who’s in charge of completing the work orders but my address was entered wrong.
The address on the original work order was
4090 County Road 15 Auburn, Indiana
And MY ADDRESS IS
4090 County Road 45, Auburn, Indiana.
Now because of your company policy, the gentleman who was sent and given the wrong address was 6-8 miles from my house and calls to tell me it wouldn’t be delivered “because it’s Home Depot’s policy.”
I’ve talked to SEVERAL representatives, one who offered a 20% discount and also a local Auburn, Indiana)store manager(Drew)
and have been given the run around so much I actually looked up my order today and read…
Order Status: Order Received!!!!
So, I contacted through text and got an answer from them that it would be delivered on Friday… At this point ANY answer would’ve done!
I want you to know that your manager passed my issue to his assistant Haley and another associate Ashley because he was leaving for the day and I was NEVER CONTACTED by anyone!! Not even the next day!
To say that I’m a little upset and disappointed is an understatement to say the least!!
This is more than unacceptable as my family and I have nothing to cook on!!! It’s not okay to be treated with such disrespect!
I DO EXPECT some kind of restitution for my families INCONVENIENCE… as our stove is still sitting in the middle of the kitchen (“because of Home Depot’s policy”)
I also want to say that we may take our business elsewhere for our roof and other renovations if this issue cannot be resolved.
Regards
OMG there is no contact to upper management, so that tells me they do not care about us. I made a large purchase and waiting for the install but now it has been extended. This is BS. As a Veteran I will look at canceling this order as the store suggested and move to a private seller. Thank you for terrible service.
I purchase a washer machine in October still under manufactures warranty Cherry hill NJ store #0989 and dealing with the manufactures warranty had been a headache for a month and still haven’t get my washer look at, I’m asking for a washer or my money back I have the invoice and receipt. I also sent an email to corporate team in Atlanta Georgia. I’m an excellent Home Depot customer but I don’t have money to throw away and I’m urgently need my washer.
Your establishment needs to be more thorough in checking out landscapers, etc. before referring them to customers. My 87yr old mother trusted you and asked for a referral. She was given Jorge’s Lawn Service in OKC to do a small job for her. He turned out to be a liar and a thief! She actually caught him trying to steal her bricks! Never will she trust your establishment again! When my mother told the manager about it, he said it was the corporate office that decided who the referrals were. Didn’t seem care. Just thought you should know.
I have already left messages on your survey that you sent me. I bought a bathtub and tile and several other items on August 2nd to be picked up on August 6 between 7 and 8:00 in the morning.. When my handyman got my handyman got thereI have already left messages on your survey that you sent me. I bought a bathtub and tile and several other items on August 2nd to be picked up on August 6 between 7 and 8:00 in the morning.. When my handyman got my handyman got there He was told that the order was not ready to pick up and they didn’t know the reason why. I called and I was told that the order was ready to pick up. Then somebody from home depot called me and told me that the order was ready to pick up.. My handyman went back to the store number 4747 in Spanaway Washington, To pick up the order. Read it he then discovered that the but that the bathtub was broken and cracked and cracked and that the backerboard that we bought was the wrong size.. You folks don’t know what’s going on and actually actually someone at customer service said yeah we don’t know what’s going on here this happens all the time .That’s a great way to to tell your customers about your service I have spent lots of money at your stores. Your customer service sucks. I would appreciate a reply from you, but since you seem not to care about your customers I wonder if I will get it. You may contact me at 253-820-9935
Corporate HR,
This company does not do anything to protect their employees that are being harassed (no matter what sex). I work every day with someone who is constantly following me, going past the area that I am working in and watching what I am doing to try and get me in trouble for something. He is spreading horrible lies about me and when I finally went to HR they told me that they didn’t want me to throw the word “harassment” around cause the person in question is applying for a HR position and they didn’t want to ruin his chances of him getting the position if it wasn’t true and told me to give it time and see if anything changed. Well after only 4 days I have even more people coming up to me telling me what he is saying and doing to try to get me fired. So, I decided to go back to talk to HR and they told me to switch areas if it was that bad. They did not say they would have him switch jobs or that they would take care of the issue they told me to switch areas. With Home depot being such a big company, you would think that there would be some type of repercussions for something so severe as harassment. If something doesn’t get done about this I will be contacting a lawyer, I will not be forced to find another job or switch positions due to the fact that you are unable to do your job and stop the situation that is at hand.
Location- Home depot distribution center Luckey Ohio
SUE THEM!! THAT GETS EVERYONE’S ATTENTION!
Took 3 months to install and finish kitchen cabinets. I had only the fronts done. They tore out a shelf in cabinet and was not to go in cabinets. They reinstalled a shelf but it took 3 months to replace a broken door they installed. I called so many people and all I got was answering machine and only about 3 times someone called me back. They said would come one day but no one came or called. Another day told me had door and came with a different door that did not match man insisted on installing and gave excuses why. I did not allow him to. After 3 months of being ignored, lied to, and forgotten I got my door. You offered only $1000 as compensation and said I was a valued customer. I was never treated as a valued customer and refused the money I stated I wanted more compensation for the trouble I was put thru and to treat me as a valued customer.
Under normal Or even Ideal circumstances and award ceremony with JP Morgan would be a good thing. Unfortunately JP Morgan doesn’t quite fit the Home Depot motto structure integrity honesty Helping Hand caring for the neighbor good old American values. Attending that ceremony tells the community that are stores that give jobs to the friendly faces we see every day to the new homeowners on their first projects to the do-it-yourself trained by a long time employee Home Depot representative project to update there kitchen. So might know some might not but for over 20 years if not longer legacy Banks JP Morgan Deutsche Bank among others have been manipulating the precious metals Market aka the commodities and futures they’ve been suppressing them extremely suppressed so that they can buy them cheap with the printed Fiat that our country is printing out that is worthless and why those faces we see daily are unable to spend a little extra on those projects that they wanted to do to fix up their garden their porch due to inflation legacy Banks like JP Morgan is hitting at the very heart of our communities the working class the middle class the very people we help with customer service everyday. This isn’t a political statement this is an American Patriot United We Stand together Against corruption globalists individuals who think they know what’s better for our families. if you have not been paying attention this is a controlled demolition of the American economy and for those who can see it God bless you and for those who can’t God bless you may have mercy on your soul. Those awake please extended Helping Hand as all good Americans would to those who are barely trying to find their bearings as the scales fall from their eyes.This Is Land of the Free Home of the Brave, In God We Trust. Amen
I would like SOMEONE to tell me when I will get my kitchen cabinets delivered. I have taken 2 days off and cancled our vaction because of this, I have 2 no show no calls and no comunication from the delivery company (New Branch) they are THE WORST company on comunication I have seen. I am getting the run around as well as Home Depot, I would think really hard at getting a new expediting company.
I am going to stop payments on this until I get this rectified.
ly immediately
Hi, Would you like us to call you if your are interested in bringing a client to our agency or help with starting your home care services?No, thanks.All right! In case you need anything, let us know and we’ll reply as soon as possible.Please introduce yourself:
My husband purchased an over the range microwave online. When the appliance came, we discovered it was too big. I contacted Home Depot store in Montgomeryville which is the closest one to me. They referred me to an online customer service agent. Yesterday I got a very nice agent who was helpful and said try back today she put in request for return. The box was never opened. Now today when I call, first of all I was hung up on twice. Then when I finally got an agent she literally told me I’m stuck with it and hung up again. Is this how Home Depot does business?? It was outright disrespectful and just bad business practice all around. I am a good customer and have never returned anything there. I’m a homeowner as is my friends and family and I will let them know about this. Never had a robl with Lowe’s. I would like to think that being a huge corporation like Home Depot that they would return an unopened box that was a 300 dollar microwave it’s no problems. I’m highly upset and disappointed. I’m not even sure it is legal to do this. My name is Kenneth dupell I live at 227 Adrian ct lansdale pa 19446. My order number is W889100642. I hope that your company will investigate this matter and discipline your online customer service agent and resolve the issue or I will seek damages. It’s just bad business practices all around. My home is being redone and I will need plenty of supplies however, I will not go to Home Depot if this is not addressed. The reason it wasn’t returned within the 48 hours is that the contractors were working in my kitchen and didn’t know it wouldn’t fit until they were ready to install. The box is NOT even opened yet
My aunt who is 82 years old had been treated horrible by your company. She spent $5601 for doors last August and still yet to have the project completed. Who there at the company cares how elderly is treated? Please call me at 515- 962-9032. Hopefully it can be resolved.
this is the second time I am sending an angry email to the Home Depot corp office. I just left the Lewisville Texas store. There is no Air Conditioning at this store, It is very bad for customers, as it is over 100 degrees outside. Please do not tell me that it just happened and you are on the way to help. Have been to this store several times in past weeks and months and it has not been right all year. It must be unbearable for your employees, not that you care about them. But you supposedly care about your customers comfort. You Need to get this fixed ASAP, I will not be going back. Again this is the second time I have written to Corp about terrible conditions at your stores here. Not one word back, Do you really Care, I don’t think so. I can Guaranty Home Depot one thing for sure, If Menards ever gets this far south Your done in Texas. I have a friend at this store, She will let me know how long it takes, if ever.
shirley store 1282 outside parking lot n property littered with garbage its a mess parking lot is still full of sand from the winter garbage is piled up against the fence n bushes paint spilled on the ground
purchased Samsung Fridge April 2020 to include Insurance by ASURION thru HomeDepot, plastic door bins made very cheaply, placed a claim to Asurion was told to purchase said bins thru Samsung pay for it myself, than they would reimburse me 50% so I ordered the bins at $454.76 paid for them and when I notified Asurion they retracted and said the representative misspoke and that they will not reimburse me. I paid for the bins only because they the company asurion told me too, and now they said they will not pay.
I feel that the insurance ASURION, sold thru Homedepot is a scam/theft from customers where they make it severely hard to pay out a claim for the customers. ITS A SCAM!
I would like someone to contact me about the delivery I was supposed to have today. I took a day off of work only to have the drivers lie and say they attempted delivery. Not only was I home so where others in the house and my two dogs that bark when anyone is at the door! The doorbell never rang, never heard a door knock and didn’t receive the phone call that was supposed to come 30 minutes before delivery even though they clearly had my number. I went online to track delivery and it says DELIVERED. When I call they say that it was a computer glitch and the drivers refuse to come back and they waited 15 minutes(NO THEY DIDN’t!), why didn’t they call me and say “hey, we are here!”? I’m sorry, but this seems very suspicious, maybe theft? And Customer service will not help. They let the drivers refuse to return. I can share voicemails, texts,emails, my call log if they would like proof!
It would be nice if I can get someone for corporate respond. You have my email, if you wish to speak in person email me and I will give you my phone number or you can look it up on our home depot account.
they DON’T CARE, they got your money and now what ever. Sorry this is their customer service M.O. never do Home delivery From Home Depot, Once they have your money they are out.
I purchased over $10,000 on materials in May of this year, part of the order was delivered on may 11th and now the remaining materials has been rescheduled for delivery 3 times, no one answers the phone at the store where the purchase was made . The purchased is in my wife’s name no one has had an issue with me inquiring about the order until this morning when I spoke with a very aggressive and arrogant associate about my order who eventually disconnected the call, after calling back I spoke to Pamela and she took me through the same drill. We have been customers of Home Depot for over 20 years, please tell me why I would want to continue to patronize this company
From a Home Depot vehicle logo I tried to call 800HOMEDEPOT. An intercept says “You can’t call this number”. Tried 1800HOMEDEPOT, same thing. Found a “Main #” and after wading through the menu heard “Your wait time is less than forty minutes.” A posted phone number on a vehicle that doesn’t actually work and a 40 minute hold? That’s not reasonable in today’s world.
I can tell you this is the worst warranty we have ever had. Our freezer is only 1 and 1/2 years old already having problems. We live in Fl and it is 100% and we had to hurry and get our food out of the freezer so we did not loose it now our food is every where and we have been waiting 3 weeks to get it repaired. I have called and called every day kept being told they had put us in for service now after 3 weeks of lying to us we might and I say might have someone coming this week it will be more than 3 weeks. I am going on facebook and tick tok and make sure that no one else gets rooked into this horrible warranty. I am ready to go to Home Depot and get my money back. One problem it is outsourced to India need I say more.
I want my flooring to be completed. Been waiting since April. You can get the order right and if you do it doesn’t get delivered. I want my money back.
My name is Alex Ng, I had an issue with a recent (5/5/22) gift card purchase of $2,000 with my debt card. My case number is #28709726.
The gift cards were deactivated by your office because they think there is fraud, and after several communications the manager of the home depot branch where I purchase the gift card and your customer service department agreed to settle the issue by issuing a refund check to me.
In 5/11/22 the resolution expeditor of customer care Mr. Adrian H send me a letter together with an settlement and release agreement to sign and return, which I did.
After another several communications with your customer care department (with different customer care representative) Adrian H sent me an email saying that they had received my signed settlement agreement and the settlement check will be issued to me in 5/27/22. Today is 6/7/22 and I still have not receive my check.
I tried over 10 time to call Adrian leaving message each time and numerous emails to Adrian asking when will I receive my check.
Adrian NEVER return my call and email. It makes me wonder how you customer care department works. There were none customer care services provided.
I have a formal complaint to have a friend that’s a veteran who does not have a smartphone and could not get a discount in one of your Home Depot stores I find this very disrespectful
The Home Depot in Benton, Ar set me up with Bath Makeover of Arkansas to remodel 2 bathrooms the middle of March. Home Depot took $50%down, and here it is the last day of May and still no contractor.
I keep getting the run around from the Benton store and the contractor. Who do I contact to straighten this out?
All I want is justice, and to be able to work a job without someone
stealing my personal information and being outright Racist. Now I have
to constantly watch my credit report and I am not working. The
employee who stole my personal information is working. As an African
American this is outright injustice and racism. I have powerful
evidence of the employee stealing my personal information on video.
When I confronted the employee on video, she confessed to stealing my
personal information!
Good afternoon:
I purchased a whirlpool refrigerator last year in April, 2021 and it was delivered on June 1, 2021. In April, 2022, I started encountering problems of the freezer not freezing nor making ice or the refrigerator side not cooling. I was told it was the computer. I am now being told that Whirlpool is a not a good brand. Today, I called to Home Depot claim service to ask for service. After being put on hold 3 or 4 times, I was transferred to a Supervisor by the name of Maya. Maya indicated I never responded to an email sent to me on April 10, 2022 asking for the receipt, which included where I bought it, name of the item and price and after looking and couldn’t find the email, she resent it to me. I replied with the attached receipt. I have an insulin dependent husband and I need my refrigerator repaired or replaced ASAP. I have been without a refrigerator for about 4 weeks. My food has been lost, we are eating out daily and I need a solution immediately. Maya is telling me, it is going to take another 1 or 2 days for me to get an email from the service claim. I asked for a number to your headquarters and she stated she didn’t know the number. I am very frustrated because when I went to get this refrigerator, they did not take 2 or 3 days to take my CASH MONEY. I feel I am being given the run around and its not fair. I even paid an additional $195 for an extended warranty. I am asking for someone to intervene and secure a Home Depot certified technician to come repair or replace my refrigerator as soon as possible or refund my money.
Stephenia Willis
I paid for installation of Blinds from the Brentwood Home Depot in Washington DC. The blinds for shipped and is in my home for 3 weeks. It is a safety issue in my home. I called many times and had to wait hours on the phone for someone . I spoke with managers, Jessica, Jason, and Carlos. Manager told me that the installers would call me by COB and no one called. He also provided me a non working number for the installers. Until now the blinds are in my home. who do I contact?
I PURCHASED A GAZEBOO FROM HOMEDEPOT APPLE VALLEY CALIFORNIA AND HAVE NEVER RECEIVED IT, I CALLED THE CUSTOMER SERVICE LINE AND WAS TOLD THEY CONTACTED THE STORE AND SOMEONE FROM THE STORE WAS SUPOSE TO CALL ME, THAT DIDN’T HAPPEN, CALL THE STORE MYSELF NO LUCK, WENT INTO THE STORE THE GIRL TOOK THE INFO AND WAS LEAVING A MESSAGE FOR THE MANAGER TO CALL THE SUPPLIER TO SEE WHAT WAS GOING ON WITH MY ORDER AND THEN THEY WOULD CALL ME, THIS DID NOT HAPPEN. CALLED THE STORE BACK AND WAS PUT ON HOLD FOR OVER 45 MIN. I EVEN EMAILED CORPORATE. THIS IS THE WORSE COMPANY TO PURCHASE ANYTHING FROM. THERE CUSTOMER SERVICE SUCKS, THERE STORES SUCK.
I purchased my washing machine through Home Depot in 2018. I purchased the 5-year warranty and have had numerous issues with the Warranty Department. I have had a claim opened since January 2, 2022 and the issue at hand is still not corrected. I had numerous requests for the buy out for my washer since the parts were arriving damaged or on national back order. All requests were denied. I was told last Friday that the part I need was on back order with no ETA. As of today, 11 April 2022, i am told my buy out is denied again because magically Home Depot found one part that was needed. I am still without a washing machine and this is highly unacceptable.
11 months of them totally disrupting of lives.we purchased a kitchen through them. After waiting months..we were finally informed they were ready to install.so go ahead and rip out the old kitchen. We did. Two days later tgey informed us tgey had no idea when they could install. We went MONTHS with.no water in our now completely ripped out kitchen. I had to have surgery that was scheduled well after what was supposed to be our done install I spent weeks in my bed in screaming pain listening to multiple installers argue and install my kitchen . The install was kept canceling. I had all.necessary appliances..its wasn’t about Covid. It eas about them.nit giving a damn.
I bought a kitchen cabinet at Home Depot located 8815 N Florida Ave Tampa Fl. 33604. This order came wrong and I made a claim at this store and they did not help me. I went to several stores asking for help and they did not help me to solve my problem. At the Home Depot store located at 1712 N. Dale Mabry Tampa Fl 33607 the manager Pedro was the one who helped me try to solve the problem. After solving so many problems the cabinets cannot be crown molded. It is not fair that I pay for a new kitchen cabinet and they bring me a kitchen cabinet in poor condition and with the wrong measurements. I am losing the work of the installation and I want my money and that they pay me for the work too.
The number is Order# H0279-429420. My phone number is 8138026059 and if you want to contact me I prefer someone Spanish because my English is fluent.
Thank you and have a great day.
Spent $324 on wood products at Home Depot, Longview Tx, and they’re refused to apply my Military Discount! Needless to say, I will be going back to Lowes, where they DO APPRECIATE us Military, rather than just “sort of”!
Among other services, I paid to have the removal and installation of Home Depot flooring. After long installation dates, they came out and removed most of the existing flooring and when they realized three parts of a room floor needed to be leveled, they left and advised they are NOT licensed to do the leveling. I had to get a contractor to do that which is almost impossible. They are months out. What horrible service! They left my house in a mess with splinters from the open plywood and nails not removed. I have two big dogs that I have had to pick splinters from their paws and one for me. If I had know upfront that your installer did not do all the work, I would have hired my own subcontractor. Why doesn’t Home Depot have the foresight to hire contractors that are FULLY licensed. I am a partial owner of a construction company in CA. We would never hire a sub to install floors for our clients if they only did a partial job and were not licensed to do the whole job. This is day 6 already and splinters galore and actually a safety hazard. I would advise anyone not to use Home Depot’s installation services unless you know they can do the complete job and not only part of it. Ask to see the installer’s license and make sure Home Depot/installer have workers compensation and general liability insurance. My neighbor had Lowe’s do their installation. They were faster and did a great job. I should have listened to them.
Home Depot on sunset Blvd Hollywood Ca. Has done a Great job this pass month hiring Great Employees. I’m impressed on this store has changed. When you walk in you feel the team work and love from the employees. And that feeling as a customer feels awesome. I really think they deserve a recognition. 2022 They made an awesome change. I’m a happy customer and I am spreading out the word to family members and friends to shop at sunset blvd Home Depot.
Don’t apply for the Home Depot credit card, it’s a trick
I wish I had seen this before I purchased a grill and apply for one to have a discount. I am going in circles trying to see a bill, trying to see if the amount is correct. I have tried 3 times.
Corporate phone 770-433-8211 does not work. Home Depot credit card promotion not valid, they’ll only give you half and change the rules whenever they want.
I purchased a Kitchen Aid dishwasher, November 2018, with an additional 3 year protection Plan at Marina Del Rey store. The 3 year protection plan was represented to me as providing coverage after the expiration of the manufacturer’s one year warranty. I am attempting to make a claim for service on a slow draining problem. Now I am told that the protection plan took effect at time of purchase and I am out of warranty. I believe the protection plan was mis-represented at time of purchase. I would never have purchased a plan which was redundant with the manufacturer’s warranty, had I known the coverage limits. This is a sad case of mis-representation of the protection plan by Home Depot. At a minimum Home Depot should honor my request for a service claim, and that Home Depot staff be trained appropriately.
Ordered all new windows for my home in April 2021 with expected delivery date of 7/1/2021. They sent incorrect windows and no screens. They installed one window with foam. They called to let me know the corrected windows would be coming in October (didn’t happen). They came in December (8 mos. later) and were again, INCORRECT AND missing screens. To date-still waiting on corrected windows. Go somewhere else for windows!!
How do you contact someone at corporate office about your order delivery since Nov 27,2021?
Dissatisfied with Home Depot delivery service.Bridgeton,Mo.
Order # H3855-153644 – $1,472.04 Store # 3855
I have been saving for a washer/dryer for over one year. I chose Home Depot because it’s the only credit card that I have. I was going to place the cost on my Home Depot credit card since it was 12 months same as cash. When I went to pay I was told it expired because I haven’t charged anything in one year. I was pressed for time so just chose to pay the entire amount. Charles is the gentleman that helped me with the purchase of my washer/dryer and he was very helpful and delightful! The delivery will be 11/29/21 between the hours of 12:00 p.m. – 4:00 p.m. and Home Depot will call 30 minutes prior to delivery! Yay! I can go to work that day, leave when home depot calls and get home in plenty of time for my washer/dryer!
NOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
11/29/21 – The BIG day! 9:48 a.m. — A driver from a delivery service calls me and says, we are 30 minutes away from delivering your washer/dryer. What?? I told him that it wasn’t supposed to be delivered until the window of 12:00 pm – 4:00 p.m. today. He said they had a lot of cancellations and wanted to deliver within 30 minutes. I took the hours of 12:00 – 4:00 off from work. I said I can’t be there in 30 minutes Wait??!! Why am I receiving a call from the delivery driver (3rd party) about my delivery time? The delivery driver then asks what time do you want it delivered? I said between the hours of 12:00 – 4:00, like I was told. I thought this was odd and contacted the Home Depot where I purchased my washer/dryer, store # 3855 — 3775 Presidential Drive Fairborn, OH 45324. I was told that delivery was declined and they cannot deliver at all today! Long Story is that I was put in touch with a “resolution team” and they thought that this problem of MINE was worth 20% off. Money is very tight for me, so I agreed that I would take the 20% off ($250) for this complication. I was told I will be called the next day (11/30/21) to be “fit in” the already scheduled, “schedule” probably later in the day between 3:00 – 7:00 p.m.
11/30/21 – I have a busy day. I have a doctor appt. scheduled at 9:30 a.m. and my washer/dryer will be delivered when they can fit me in. Yesterday they predicted between 3:00 p.m. – 7:00 p.m.
11/30/21 9:09 a.m. — I receive a call from Steve, store manager, at Home Depot. He said the washer/dryer will be delivered within one hour. I have a doctor appointment at 9:30 a.m., but I do not want to miss the delivery of my washer/dryer that I desperately need. I cancelled my doctor appt. and decided to leave work, rush home and wait for my washer/dryer. 10:30 a.m. – the washer/dryer arrive. The gentlemen ask me to look at the washer/dryer because they are both deeply scratched all over. I look in the truck and everything was in a box, except my washer/dryer??!! They’ve been riding around in a truck without a box for two days! Of course, they have scratches….. I called the store where I purchased and they said they could put me in touch with Samsung and they’ll handle it.
WHAT???????!!!!!!!!!!! Why Samsung? It’s not THEIR problem! I asked to speak with Brandon Beach, the GM over store # 3855, but of course he’s out of the office and not available by his cell phone until tomorrow, 12/1/21. I have a 48 hour window to make a decision of keeping a product that I really like, or standing by what I think is right and taking my business away from Home Depot, who have very, very poor customer service.
Wait!! I wonder which 48 hour window I’m dealing with?!
**The original delivery date of 11/29/21, that never happened because it wasn’t convenient for the driver??? Home Depot should of fixed this yesterday, I know they could of, but didn’t want to be bothered.
** OR today, 11/30/21 when I received deeply scratched products that have been shaken around in a van for 2 days with no protection?????????
CAN SOMEONE JUST MAKE THIS RIGHT??????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I paid for window installation since November 2020 and the job was supposed to be no longer than 6 – 8 weeks. To date I’m still getting the run around by the installation manager Jacob McMurray. It appears after getting my $12564.70 I don’t matter anymore. I’m unable to do any more work on my house because of this delay. Job #11022525.
I understand why Amazon is running Home Depot out of business… your customer service leaves A LOT to be desired. It is such a hassle and stressful dealing with Home Depot from the moment I decided to “give Home Depot” a chance again and buy products from you. I cannot believe we -the consumer- had to deal with you for decades before Amazon showed up and placed the client’s needs first. I ordered $2,500 from you, you never delivered one of the items: A $599 generator, and you do not even want to file a claim to find it! This is INSANE!
I was called a faggot by the store manager of store #0662 located in Stockton, CA
I’m having issues, with a Samsung Refrigerator recently purchased. At this point, the new one has not been delivered, but I hope there will be no more further complications. However, on a good note. I would appreciate it if, someone from, Corporate Office, would please, give some, type of recognition to two Managers, of the Home Depot store. Whom. Have been assisting me in this matter. Oli and Wade, Home Depot at 2820 Coors, Blvd NW, Albuquerque NM 87120 (505) 833/9990. It would be kind, that I could possible hear back from, someone in your Office, of them being recognized for their dedication, to helping me with this issue. The problem appears to be with the service of repairs, now we hope, pick up date and delivery, of the new one will not be such a difficult situation. Thank you I’m advance
But the phone number to call me please is 727-495-1649 this is Chrissy Prince thank you
Please I need a manager to call me I am at my with end I can’t do this no more nobody has been helping me everybody is giving me the runaround they will not connect me with corporate management speak to somebody neither my number associated with the thing is 727-992-5312 please can you call me back at your convenience
I ordered window measurement for my patio door at your store on 43900 Ice House Terrace, in Fremont, ca on Saturday 8/7/21.
Someone came over and completed the measurement on Tuesday. But since Tuesday I have been calling the store at least 4 times a day. I even gone to store at least once a day to place the order for my patio door, but each time they tell me person responsible to take the order is not here. Today I went to store and spoke with the store manager Jeff Valencia, he promised that he will have some help me to get the door ordered, he asked a lady name America to help me, after 2 hours waiting she said she is not able to order the door. I tried to call the manger again but he is not returning my calls, even though he gave me his card and said call him if there is an issue.
So, now don’t know what to do, I have sent an email to district manager Scott Kubiak but no respond either.
Please tell me what the next step should be?
I have just purchased home materials and flowers for my garden. Your associate, Dennis, in Memphis TN, Poplar store, was the nicest, well informed and courteous person I have encountered at this location. I don’t know if anyone will read this but I just had to tell. Your website is hard to navigate. Jeannie Ridolphi
We have spent THOUSANDS of $ at HD. We now have a delivery for a Frig scheduled in a few days. Noticed on the receipt our old phone number was listed as a contact number for the delivery. Have been on the phone waiting for over an hour and half trying to get thru to a person to give them the correct phone number! Have called 7 different numbers to try to get thru. This is a DISGRACE! One would think that HD would prioritize customers waiting for a delivery of such expensive items. Huge FAIL Home Depot! Yes, if someone ever picks up this line a negative survey will be sent.
On 3/3/20 I had a GE Washer and Dryer set delivered to my home. Washer did not work and a new GE Washer was delivered on 3/9/20 and again did not work properly (vibration so fierce you could hear the banging outside my town home). Salesperson (Rufus) was rude even though it was me who has been inconvenienced. I’m a 70 year old and feel Home Depot has really been unfair. Since the charge of $1,088 I want a refund in order to purchase another brand. Through the 15 years I have been in NC I have always trusted Home Depot. Why would a sales person send me another Washer that does not work and make unfair assumptions since I have used a Washer all of my adult life and know when a Washer is not working properly. The vibrations and noise are so alarming it would not take an expert to realize these washers were broke. Please make sure a refund is credited to my credit card per Home Depot’s return policy.
Yes my name is wendel fortner me and my wife were redoing our kitchen so we started shopping at your hammond LA store my wife went off looking at range and Refrigerators when one of your employees started verbally assaulting her about her figure( how her husband wasn’t doing sexual things right to her) after I confronted your employee about this he gets angry and walks off talking under his breath racist comments (you white people always trying to start s*** etc when I asked him to repeat himself my wife grabbed my arm and pulled me out the store I have never in my life been treated this way in such a rude disrespect aspect in my life we where so disrespected I was embarrassed walking out the door in this case your employee cost home depot around 20 to 30k in retail sales not sure if me are my family members will ever shop at a home depot again it’s sad one person can have such a negative impact on a business as large as home depot
Thanks for your time
Wendel Fortner
Jeremy_lc@yahoo.com
can you provide the email address for Craig Menear
i purchased several appliances from home depot located at gate way mall in brooklyn new york and one of the appliances was a disherwasher that has not worked as per design and has been repaired more than twice. I tried call the gate wall location on Friday January11at about10,30am. after being on hold for 15 minutes some one hung the phone up and after calling back i encountered the same problem.the dish washer i purchased is a LG, Ldt5665st at this point i believe this item should be replaced with a more reliable product
Hello, My name is Maria De Menchen, approximately 2 months ago I apply for Customer Service position, or Sales Associate, and Never received any communication, but I have been noticing that the store that I pick ,still have the *WE ARE HIRING * board outside the store. I just want to know if the store still need assistance or is an error the sign outside the store. I live in Las Vegas at Desert In and South Durango zip code 89117
Mail me i can be of help mapp9139@gmail.com
Your support of Donald Trump just stopped me from ever walking in your store again. What he stands for, and how he has divided our country is appalling. Therefore your support of him is how I see you as a human being. I hope you lose a lot of customers.
Shameful that the owner of Home Depot has decided to donate to Donald Trump!!
This country is divided enough. We will no longer visit your stores!!!