Where is Texas Roadhouse Corporate office Headquarters

Texas Roadhouse Headquarters Address and Contact

Texas Roadhouse Logo
  • Address: 6040 Dutchmans Ln, Louisville, KY 40205, USA
  • Phone Number: +1 800-839-7623
  • Fax Number: N/A
  • Email: N/A
  • Number of Employees: 60,000
  • Established: 1993
  • Founder: W. Kent Taylor
  • Key People: W. Kent Taylor (Chairman & CEO)

Texas Roadhouse Headquarters Location & Directions

Texas Roadhouse Headquarters Executive Team

Name

Title

Wayne Kent Taylor

Founder, Chairman & CEO

Scott M. Colosi

President

Tonya Robinson

CFO & Principal Accounting Officer

About Texas Roadhouse, History and Headquarters Information

Texas Roadhouse was founded by Kent Taylor in 1993 with a purpose to make a place where everyone could visit, have a great meal and great fun for a great price. It is based in Louisville, Kentucky. The chain grew leaps and bounds in the late 1990s and successfully opened 67 restaurants by the end of 1999. Roadhouse launched it as a public corporation in 2004. Kent focussed on better in-store training, building designs, and restaurant decor for betterment and growth of the restaurant, which happened soon in 2011 with the first international location in Dubai, UAE.

Texas Roadhouse is an American chain of restaurant that specializes in steaks. They are quite popular for their Hand-Cut Steaks, Fall-Off-The-Bone Ribs, Made-From-Scratch Sides, and Fresh-Baked Bread. This restaurant chain is spread over 563 locations in 49 different U.S. states and in Saudi Arabia, Kuwait, Bahrain, the United Arab Emirates, Qatar, the Philippines, Mexico, and Taiwan. They give free buckets of peanuts along with free yeast rolls to all the customers who visit this eating place. Currently, over 56,000 employees are working for this company to provide customers with legendary food, and service.

Texas Roadhouse Headquarters Photos

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  • Rick Nolly says:

    I had the worst experience Sunday at the Grand Prairie Texas location. I ordered the family special of ribs to go for Mother’s Day. I arrived earlier than the prearranged time to pick up my order. I waited for over 40 minutes watching other cars arrive after me receive their orders before I received mine. Once I received my order and arrived home to discover the ribs were completely charred to the point they were inedible. This totally ruined our Mothers Day meal. I decided to return the burnt ribs to the restaurant. Upon my return I waited another 45 minutes to speak with a Manager. Manager, Joe Martinez came to my vehicle and I explain my situation. His comments to my dissatisfaction were; “What would like me to do, redo the order or a refund”? He was not at all apologetic and did not provide another viable remedy, I requested a refund. I did give him the ribs for proof of the type of product Roadhouse allowed to slip through to paying customers. I did receive call from another Manager, John on Monday 5/11/20 who was better than Joe Martinez, but I still wanted Cooperate to be aware of this matter. I was totally disappointed and you have lost a loyal customer based on the product served and the totally lack of customer services.

    Disappointed customer in Grand Prairie

     
  • David Maciaszek says:

    Yesterday, for Mothers Day, my wife asked for a dinner from Texas Roadhouse in Cheektowaga NY. I went online at 12:00pm to setup a pickup time. The only time available close to dinner was 5:50pm. I choose that time and placed my online order. Once complete the time was changed till 6:20. At about 5:00 I received a message that the kitchen was running late and my order would not be ready till 7:20pm. Dinner at 7:20pm is too late to eat for me and my wife. I tried calling the restaurant but all I got was the same welcome message telling to press 3 to be connected with a “roadie”. No one came on the line and the message kept coming on over and over. Finally, frustrated, I got in my car and drove to the restaurant to CANCEL my online order. I hope that the “roadie” did cancel my order and that I will not be charged.

    This is totally unacceptable that I could not reach someone to cancel my order and had to drive personally to cancel it. How could the restaurant been that overwhelmed with orders? The only orders that were being taken were online orders due to the Covid-19 and there where specific times to choose for pickup.
    My wife and I enjoy the food at the Texas Roadhouse, but this was a very disappointing experience and truthfully I will not be ordering online again.

     
  • G Mcmillian says:

    Love Texas Roadhouse- now – with COVID heard Logan’s is not opening back up – their place in mount Juliet – 30 seconds off 1/40 and in front of large providence shopping area would be ideal location for y’all to put a place there- you need to check it out

     
  • Tommy Campbell says:

    Friends, Hawkins County, Tennessee (Pop. 56,000+) currently has NO steakhouse! Not good! The town of Rogersville is Tennessee’s 2nd oldest … we have heard unconfirmed reports that TR has looked at us in the past as a possible site for a new restaurant. Please take another look! We get tons of tourists through here year round, not to mention the home folks who currently have to drive 20+ miles to find a steakhouse. Come take a look … you won’t be disappointed!

     
  • Dorothy says:

    Dear Sir, last night we had a wonderful dinner at your Amarillo, TX location. Everything from wait staff to food was excellent! Now my concern. My husband and I always wherever we are after we sit down we find our exits. The way things are now just dumb not to. We were approximately 15 ft from the closest exit, which was also the only exit on that side. Unfortunately there is a 4-5 ft wall between us and the exit and over 100 other customers would have had to scale it to get to the door as well. If there was a fire or shooter there would be total mayhem. Not to mention if there was a fire the smoke would cover the exit. There are also no windows, so breaking and getting out that way, impossible. If a fire started it would more than likely start in the kitchen which would block two exits for sure. The layout is like a mouse in a maze. I’m just telling you God forbid something happens at any of your locations because 100’s of people’s lives will be at risk! I understand each City requires a fire inspections, but that does not take total hysteria into play. I absolutely loved the food but, because of safety I’m not sure when I will be back. I totally plan on telling friends and family to be aware. If you have not read and studied the horrible things that can happen, please read and study The Station Night Club fire in RI. 100 deaths and millions of dollars in settlements. Yes it was a nightclub, but the same thing could happen in a crowed restaurant. Crowed restaurants have ages 0-100! Not everyone is able to crawl over a wall. Hope you take this comment to heart. Thank you.

     
  • Michael Drake says:

    Dear Executive Team, I frequent your Restaurants in many states as I travel for business. I always get good service and good consistent food. However, to my disappointment recently in Dickson City, PA, I cannot find anyone recognizable artists on your Juke Box. There is no Merle Haggard, Waylon Jennings, Johnny Cash, Loretta Lynn, Dolly Parton, Patsy Cline, Dwight Yoakam, George Jones, Tammy Wynette. And no Willie Nelson. You even have a designated corner in your restaurants called Willie’s Corner – but you won’t carry his music on the Juke Box. I am flabbergasted. Why would you discard these pillars of Country Music? I await your response

     
  • Bob Wallace says:

    We need a store in Red Oak, Tx…If you will add a banquet room to the Texas RoadHouse you will see your bottom line return a high yield. You loose a lot of revenue with seating constraints. The new design will accomplish many avenues of success. Anniversaries-Birthdays-Company Events-Wedding Rehearsal Dinners-Family Reunions-Family
    Get-togethers-Holiday Events-Etc..the revenue snowballs….30 to 50 seating arrangements…now you paid for 30% of the Texas RoadHouse with removing constraints….Thank you…Bob Wallace…Red Oak, Tx. Store will bring customers from many parts of the city due to Forecasting & Planning.

     
  • LM says:

    My friend and I went to the Texas Roadhouse in The Colony, Texas last night. We ordered two martins and they were the worst drinks ever – 1/4 way full and watered down. Our server had not come around to check on us and we were right by the bar so I walked up to the bar and told the bartender that the drinks were unacceptable. She offered to remake them. Shortly thereafter, our server came over and said that the manager refused to have the drinks remade. I asked to speak to the manager, and he was very rude and condescending. He said that we would be charged for the drinks we didn’t like (to the tune of $8.00 each) and that we were welcome to order more but they would be made the same way and that we would have to pay for them. Needless to say, we walked out before our dinner even came – after paying almost $18.00 for about one ounce total of vodka. I have never been treated so poorly in a restaurant, especially by a manager.

     
  • Jim Sipprell says:

    First: As a veteran I truly appreciate the recognition and consideration extended to us now on 2 occasions here in Morristown, TN.
    Second: The manner in which your managing partner Ken Story took care of an issue I had is commendable. As a retired business officer I know talent and capability when I see it. The quality of those he has hired reflects well on him and speaks volumes about the judgement of the TRH senior mgt. building a team. You(Mr. Colosi) are very fortunate.

     
  • Darin Fiola says:

    I have been going to Texas Roadhouse since they moved to the Charlotte, NC area. You are the go to choice for family outings and a guaranteed great meal, I have never had a bad experience while dining there and if I did have a small issue, it was always taken care of to perfect satisfaction. I have commuted from the Indian Land, SC area to the South Blvd. location in Charlotte or the Mathews, NC location for years now, but with the growing Indian Land, SC area, you apparently have a very large following in this area. Our social media sites explode with locals and the surrounding area’s all the way into Waxhaw, NC stating they would love to see a new location in the Indian Land area. When you have customers that suggest a location in the 29707 zip code, from so many surrounding area’s, I would think it would be a great new prospective area to build a new location. Especially when you have Sun City at Carolina Lakes(Retirement Community) with over 3700 homes and all the other several thousand homes in the area. We are one of, if not the fastest growing zip code in SC, as a real estate appraiser and home builder, I would hope you take this area into strong consideration for your next new location. Thank you for the consideration in advance and keep up the great work!

    Darin Fiola

     
  • Marde Martin says:

    To whom this may concern: you’re place of establishment was chosen not only for the food but for the atmosphere. I was at your establishment on May 21,2019 located at 710 W. Washington Center Rd. Fort Wayne, IN 46825, phone number 260- 416-0919. Upon my arrival I was informed the guest of honor called an hour before and spoke with someone to reserve a table for a party of 14. The Guest of honor thought the person on the phone was very rude not helpful and most definitely not customer service friendly. When I arrived to have dinner with my Guest of Honor and friends it was 5:45 p.m. ( reservation was made for 6:00 p.m.) we were told we could not be seated until everyone arrived. Well, it is now 6:45 p.m. all parties have arrived, during the time we are all sitting in the lobby, no one never came out to inform us we were not forgotten and they are working on our table. However, at 7:00 p.m. the guest of honor went to ask how much longer, they stated one of the tables you need they just seated a couple so it will be another 30 minute wait. We were told they would give the party of 14 two appetizers, the party asked could they include drinks ( soda, pop) they stated, n ( yes, this was a manager ). We waited until 7:20, remind you no one still came to let us know we were not forgotten.

    Some decide to leave others due to the Guest of Honor wanted to stay to show our respect and to celebrate her birthday. We ALL felt we were ignored , and definitely not welcomed. I have eaten at your establishment for years and never felt nor treated with such inconsideration and rudeness. What happened to customer service? No one should have to wait over an hour in a half to be seated and definitely not treated with insensitive customer service. I felt what a shame the establishment felt no remorse nor tried to accommodate the party, with this being said your establishment lost respect and 14 paid customers. We left, your establishment and was able to be treated by another establishment who treated customers with respect and appreciation, with no less than 5 minute wait for a party of 14.

    I was embarrassed for my friend and for your place of establishment. I would not recommend nor do I feel welcome back at your place of establishment. Since that night I thought about the waitress who lost out/deprived of her or his tip due to your staff. I must say Texas Road house on Washington Center Road, gave horrible and disgrace customer service. I am still hurt by the treatment we were given. Customer service should be a comment by all staff of an establishment not a choice when hard working people come to an establishment to enjoy a nice dinner or fellowship with friends. Not sure if anything will be acknowledged concerning my horrible treatment , I feel better expressing my experience to your establishment . My name is Marde Martin 260-615-8196. email – [email protected]

    After reading this please forward to the correct person who cares about Texas Road House and stand by great customer service. Thank you..

     
  • Debbie Ruhman says:

    Last Sunday my husband and I went to your Holmdel NJ location, My husband had shorts on and when he slid in the booth he cut his leg on the wood that was broken up. We told the manager, hopefully it gets fixed before someone else gets hurt.

     
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