Where is Texas Roadhouse Corporate office Headquarters

How can a manager imply to an employee that they can have time off, and after buying plane tickets tell that employee they can’t have it off a week before said time off

The Texas Roadhouse in Oxford Alabama does not tip share the Bartenders for making server drinks, and they require 2 bartenders at all times, one to act as a “host” to wrap the bar while the other is expected to handle both the bar and well. Also our General Manager is always in the kitchen with out ever knowing what is happening in the front while her recently promoted and trained manager is a tyrant on the floor overreacting and yelling at staff forcing good staff to leave.

Went to the Texas road house at portage Indiana . There a worker there he works at the kitchen he os doing his job at the kitchen and some of the workers there are bullying him just because he overweight that’s being mean you don’t do that he is working hard to pay his bills . Please talk to the manager and the manager to talk to this workers to address this situation . This person o know he feel bad and worry about this situation because lots of these people when the bully they commit suicidal , please fix this situation .

Went to Fredricksburg Va storeon 7/30.There where 2 problems my wife had got 2 sets of silverware which both where dirty said could feel greasy used her water to clean second.The other problem was her food ordered steak meduim well got well and the shrimp with the steak was cold.Just to let you know of the problems especially the knifes.

We need a Texas Roadhouse in south Knoxville we either have to go to west Knoxville or East Knoxville or to Maryville

Had catfish and shrimp.( some of the fish was RAW !) would not eat

Dear Texas Roadhouse, I thought I would contact your office in Louisville Ky. Instead of contacting the nationwide office. I hope you could resolve the issue at your 13321 Shelbyville road store quicker. We just love Texas Roadhouse and all our friends do as well. We all go to the 13321 Shelbyville road store twice a week in the evening and socialize and watch sports. But for three weeks now the tv’s have not been working. You have two tv’s on the sides that have Chive tv and one on the side playing music videos. You have such a nice bar area with 12 tv’s and three nice big tv’s and most aren’t working. In fact the employees are saying the really big tv in the middle doesn’t even work. The employees are saying they can’t the cable system to work. Please have someone fix the tv’s. We’d all hate to start meeting at another restaurant to socialize and watch sports.
Thank you!
Scott Wagner

Today at eight at Texas roadhouse in Bossier City Louisiana. The customer service was horrible. She did not call us. She said three parts before she call us and she said that she called us and we did not respond and the whole time he was inside the building next to the waitress, she started off nice to that order raffle at that we received raffle. She never came back to the table. We ask another way to help she helped us and she told the waitress your your people need you could you please give me a call back or email me back because I am a faithful Texas roadhouse Customer and I after today’s experience I don’t think I’m going back. Thank you.

The Roadhouse in Abilene,Tx is a dang joke! Horribly ran and the owner just pushes everything under the rug when corporate calls to address the issues. They really need to have someone undercover go in there to really see what’s going on. Even more so when their leadership is ugly to their hostess or harasses them. Poor poor establishment.

To whom it may concern, my family and I have eaten in your Carmichael, CA location twice in the last 2 months. Each time we’ve gone it’s been a circus. However, that’s not what’s made me take time out of my very busy day to write. When we went in April, my daughter and granddaughter ate the chicken and got food poisoning!! But we thought maybe an off day (everyone has one), so we went back on June 17th, 2023. It was still a circus and the young lady taking names was curt & dismissive. Our 2nd waiter Issac was not attentive. Well because the service was awful we were in a rush to get out of there. We left a debit card on the table and called serval times to confirm my daughter could pick it up. 1st call Hailey said I could pick it up but I would need to present my ID. I wasn’t able to make it the next day (Father’s Day) but I called and spoke to “Kristen” who said you don’t need to come, your daughter can pick it up. Just have her present her ID and I’ll be the one taking names in front. Well my daughter wasn’t able to make it, but went today. When she did it was a disaster! Again, the staff was dismissive and rude!! I don’t want to believe there are any underlying issues that explain our mistreatment at this location, but that would explain why some many employees there lack any customer service skills. Even the manager Indie was dismissive and unbothered by her employees behavior. She even talked to someone else in the room while I was in the middle of speaking and when I became quite she responded inappropriately because she wasn’t listening…smh! Just thought someone may want to know how your Franchisee’s are representing your organization.

Excited that you chose our wonderful Coachella Valley for your Indio CA. location. You can be sure our family will be at your opening hopefully soon and every Friday God willing for dinner. Thank you

Took my father in law and husband out to dinner for Father’s Day on 6-18-2023. Here at the Turkey Creek Location in Knoxville Tn. We received our food and 2 out of 3 of the steaks we ordered were not cook correctly. They took them back and cooked them until they were like hockey pucks. They brought them back out to our table by this time everyone else had already finished their food, our sides were cold. Not a manager in sight. We are local eat here frequently. I have emailed the local site with no response. This is poor customer service and the food was plum nasty.

Went to Panama city fl location. Gave waiter and appetizer order only to have water instead of sodas brought because apparently machine was down. Was given the wrong 2 appetizers. Our food took over an hour and half to have the waiter bring the adult food but not the kids steak apparently it was undercooked. And top it all off after being flustered with service I forgot my cell phone on table when remembered in parking lot returned to be told no one seen it but when family member called it was answered and told it was at front desk. When I went to get it a hostess handed it to me said it was in water and would need to be put in rice. She seem to not know how it happened seem sort of sketchy to me. It’s been 5 days no one from corporate has reached out to remedy this problem. Needless to say my cell no longer works only had for a few months.

We have a great location at Hwy 2&hwy75 in Nebraska City Ne beside the new Holiday Inn express. My partner and I own 27 acres. Could you consider our location. We would have great local support and Hwy travelers.
Thanks John

Hello
Went to Boardman ohio store hour an half wait.
Drove to Niles Ohio store 2 hour wait she said there is 200 people ahead of us.
Did you (Jerry M.) ever think of putting one up in Austintown Ohio. Between the two above. Rt. 46 & Rt76 very busy area. I think a good place would be right in front of the New Casino. (Area)
I think it would pay to look at this area up….Thank You we did have a good Dinner.
Our 46 time….. Bob Fleps..

Went to Texas roadhouse in millsboro and got a 16 oz steak and wanted sautéed mushrooms and they bring out burnt mushrooms.
So I ask for lightly sautéed mushrooms and the manager comes out and says that they cannot give me fresh mushrooms sautéed. they said they have half a pan made from earlier in the day, and cannot make fresh until they are sold from that pan.
Will no longer be going to Millsboro Texas road house due to non fresh cooked food.
They are made from 4pm and is now 7:44pm.
Worst service ever.
Forgot to add that the waitress got mad at us for bringing it to their attention and threw the check in the table and told us that we can have someone else ring us up and then stormed off.
Will not be going back here. Super dissatisfied and disappointed.
Texas Roadhouse Texasroadhouse Texas Roadhouse
Millsboro delaware 19966

Well went to vincennes Indiana seen the manger working just as hard as the waitress was really staying up on things that needs to be told and hard work will pay off

On 12/13/2022, we decided to have an early dinner at the Texas Roadhouse Restaurant in St. George, Utah. The experience was a mistake. We ordered two glasses of the house red wine, early bird dinner and a combo appetizer. The dinner was delivered without the combo appetizer, subsequently minutes later, the combo appetizer showed up. The red wine was served in Chardonnay wine glasses with a maximum of 4 ounces of wine, which in Utah is limited to 5 ounces per glass. We asked to talk with the manager three times before she made an appearance. We discussed the limited pour and all she could offer is Utah law specifies 5 ounces maximum and she would confer with the bartender to determine how it was measured. She never returned to give us an explanation. We explained how part of the early bird dinner was served with portions hot and others lukewarm. She was asked what the cost of the glass of wine was and she could not answer. We then asked her what the cost of a bottle of wine. She could not answer. We received the bill and to our surprise, 4 ounces of wine cost us $9.49 each for house wine. Her solution, we should have bought a bottle. Frankly, if it was my business, I would send her to a customer appreciation class. We have eaten at various TRR around the country and always had a great experience. Unfortunately, this visit will challenge us to return.

On dec11th 2022 my wife and I patronized the texas roadhouse in north chas sc we arived at 3:30pm I then gave my name to the hostess at witch time she asked for my phone num I proceeded to give her my num after words I informed her I do not carry my phone while I am at dinner and let her know I would stand off to the side about 3 feet away from her near the 2nd entrance door at 4:00 pm I asked anouther employee where we were on the list she asked the original hostess and she was told she had sent my phone a text at which I did not respond so she put me on HOLD and she was to put me back on the list. UNACCEPTABLE my time and patronage is important.

Just had first really bad meal. Am very disappointed and consider my self and husbands pretty regular customers at the Spartanburg location.

Texas Roadhouse in Taylor’s sc is terrible

As a veteran, Dad, husband and Manager, I’ve never been treated worse than at the Appleton, WI location. I will take my money, honor, family and friends elsewhere.
It’s too bad they don’t recognize who gave them their freedom, to treat people so poorly makes me question why I served.
All veterans should stand together and shut these places down and turn them into vacant lots.

Last 2 times we went to Texas Roadhouse we ordered on line. Always missing part of the meal! It’s not cheap to eat there. I don’t know about continuing to go there especially when we are not getting what we pay for. Taylor, Michigan.

Had bad service on the 4th of November and nobody has returned my messages or anything.. very angry I guess my guess number is 30041 this company does not care about their guests because I’ve let several emails on my bad service and food and nobody has returned to contact me.. I guess Roadhouse is dead to me!! I guess now you pay more money for food and less service and quality…

So me, my wife and our friends visited the Rome Georgia location about an hour ago. My wife and one of our friends was going to order margaritas. The waitress asked to see their I.D.s (as she should) but when our friend goes to show the waitress her license (she still has the vertical license but she’s over 21) the waitress says that license is not valid here and it has to be the horizontal license even though she’s over 21 then proceeds to get the manager involved and the manager threatens to take the other margarita away if we give any to her. Just very unprofessional !! We have been there before and never had any problems ordering drinks until tonight. I just don’t get the problem if you’re over 21 you should be allowed to order a drink it shouldn’t have anything to do with the horizontal or vertical license.

Was at west Saginaw lansing mich and waited for server 25 and manger came got drinks was another 120 mins kept saying 5 more mins on food never came .. your mangers need to be fired and wait staff .. i worked for your store as a manger in tn .. i would have fired them .. this was 10-20-22 i have pictures too .. need to do guest shoppers here too . I eat here 2 times a week also wasnt just our tabl

Absolute WORST store I have ever encountered. 55 min wait to only wait another hour so total of 1hr 55 mins people who came in after us got sat before us. Hostess sat and twirled their hair acted like they didn’t know what they were doing. I’m not a prejudice person but the hostess were 3 African American women making the 1 white hostess run while they sat and played with their hair. After waiting for 1hr 55 mins we ended up leaving and going to longhorn . I don’t believe I will be returning to this location of Texas Roadhouse.
MOBILE, AL

I used the service on September 25th was lied to by employee phone my order in and waited over an hour at the window when I was repeatedly told they were bagging my meal verbally cussed by employee manager canceled my order and never refunded my gift card still waiting

Horrible management at Kinsel way Knoxville tn got our burgers with no fries manager said he’d comp the fries and yet we never received the fries had 2 complimentary appetizer and were charged for them will not be back

We ordered online two Porterhouse meals today and I paid $79 for something that we couldn’t eat. The food didn’t looked fresh, was cold. The Porterhouse was dry, cold and over,over,over cooked it looked they having it on the grill for hours. I couldn’t even have a bite because it was very hard. As a often costumer of the restaurant I feel very disappointed. I waist my money, we didn’t have dinner because we have to throw it , plus I feel they just steal my money. Never back again to this location. I have pictures to prove how horrible the food looked like.

Me and my son met at Texas Roadhouse in Kirkwood Missouri every two weeks until today was the last time ever I will give them a penny because they don’t deserve the business. I had ordered ribs with a loaded baked potato and a salad. My ribs were literally rubber, not fall off the bone that’s for sure and my loaded baked potato was ice cold. The waitress had brought it out plain and took and threw toppings on a cold potato then brought the meal back out. I told her the ribs were like rubber and handed the food back. I thought they were going to bring a replacement meal out so I sat there as my son ate his meal because we both thought they were going to replace my meal. Instead what they did is take my meal only off the bill. They said since my son ate his his was charged. I sat there the entire time with no meal!!! I spoke with the manager and got nowhere then what was said to be the owner which I doubt she was all 20 years old of her. The supposed owner insisted he ate his meal as I sat there with no meal because they did not give me a replacement meal. The Kirkwood location has been going downhill in quality and service for a couple months now. The location in Kirkwood Missouri is not the location to get a good meal

Very very dissatisfied with Horseheads, NY restaurant. Very unacceptable experience on Sunday 9/19. Ordered curbside pickup for 6:45. At 7:15 I phoned and eventually manager (Taylor) picked up. Oh the kitchen lost my ticket. Seriously! No one could call and tell me that instead of letting me sit there. No apologies or anything and she acted like no big deal. Probably not going there again after that experience and have visited that restaurant numerous times.

Yes we had looked up to check if Texas Roadhouse gave veteran discounts besides on Veterans Day and we saw that they did , and so we decided to try it for very first time when ready to pay the manager informed us that they never have and won’t. Really disappointed needless to say we will not b going back. We normally go where we can get a veteran discount maybe y’all will consider your policy. This Texan disappointed.

I have been trying to get in contact with someone about a refund for $92 worth of food that I wouldn’t even feed my dogs. I don’t know who took over management here in the Fredericksburg office but they are terrible and need to rethink their position

need check managers road house temple mike n Steven managers don’t make good job more the week no A/C n all managers don’t care the job all dishes dirty n don’t care n smoke weed all managers mike main mananager n every single worker smoke out side n don’t said any Francisco used drugs to

We go to Texas Roadhouse in Appleton Wisconsin. We were there tonight. We waited over one hour and we watched people come in and leave as the wait time was up to 70 minutes. I live in Kimberly. It is east of Appleton, but connected. I think if you built one on the east side it would br prosperous. You could draw customers from, Little Chute, Combined Locks, Kaukauna, Kimberly and close ny neighboring towns Weare all part of the FoxValley. I would bet they turned over 100people away, because of the long wait. We love going there and the food, but 60 to 70 minutes is too long to wait…

Extremely dissatisfied customer 😡😡 My husband and I will never go there again! Terrible customer service and Terrible food. Too many employees standing around and goofing off! We give you a ZERO rating. This was our second worst visit to your restaurant!

Good afternoon Ya’ll. Just a quick idea. Can you please please consider opening a location in Bonney Lake, WA. along SR
410, there is plenty of space. We are in DESPERATE need of a good Steak house. I would bet my numbers matching 69 Roadrunner that the location would be a Gold Mine. The city has had exponential growth and no good steak houses. Matter of fact not really any. Please consider your next bew location in Bonney Lake, Wa.
Thank You.
Susan M

Hello I am a former employee of Texas roadhouse in Suffolk Virginia underneath ben mayo I I need to get a copy of my paystub‘s for the past two years I believe 2000 to 2002 if possible or if you could give me a contact name or number to where I could get access to that the portal that we would normally use when we were employed I could no longer get on that I still do have my regular user and password but I guess because I don’t work there anymore I am taken off of it if anyone could be of help that would Great my email address is Ginajamz@yahoo.com thank you so much for your assistance

July 2nd at approximately 1230pm, we stopped by the Tomball, Texas location to celebrate my daughter’s 21st birthday. We were seated at the bar and eating our food when my daughter observed a roach crawling on the table side panel. She killed it by using a menu. Brought to the waiter’s attention who he then notified the manager. Manager basically couldn’t care since they didn’t move us to another table to clean the dead roach. Yup.. we should have attended our Texas Roadhouse by the house..

Tried online ordering and kept saying decline. We ended up calling order in. Just saw that Texas Roadhouse charged us 9 times!!

Texas Roadhouse “Active Shooter” Policy Backfires.

I understand in today’s world things have changed, and as sad of a commentary as that is to our society it is this that prompted this one-star review. With a request for a copy of this policy so that I may present it to my corporate office for implementation.

Your restaurants’ only saving grace was our server. I wish I had her name because she was phenomenal!!! She handled the plastic bag pieces we found in our mashed potatoes with grace and professionalism. I wish I could say the same about your “management staff”. They looked like the road crew from Mean Girls spouting policy they couldn’t explain sufficiently.

I left our birthday celebration to retrieve my jacket from the car and when I returned to the restaurant entrance the doors were locked and I was greeted by a “manager” stating I couldn’t re-enter the restaurant because it was after 9pm and their “active shooter policy” prohibited him from letting me rejoin my family. They stated they couldn’t prove I was actually a customer. I offered up the plastic in the mashed potato incident, which wasn’t enough. To which he started repeating the policy and the restaurant being “taken advantage of” in the past. It made the end of a birthday celebration most memorable.

It was at this point I called my daughter to inform her that I was being detained out front and that’s when the fun began. My husband tried to come to my aid and escort me back in, however that did not happen. The manager stepped directly in-between us and held his ground. I did my best to de-escalate the situation as my family packed up. As this was happening, your entire management staff retreated into the restaurant leaving me to sit outside, alone.

As wonderful as our meal was, have you heard the phrase “if you don’t like what you see in the front of the house, you definitely don’t want to see the back of the house”? What I saw made me not want to finish my meal. The health code violations I personally witnessed drove me directly to your facilities which in turn made me want to bathe in bleach when I returned home. The restroom looked like the place where every employees hopes & dreams go to die. Wiping seats and lamps down before the table goes against any and all cleanliness training, spraying cleaner around dining customers is unacceptable, refilling condiments table side in plain view of the customers and sweeping the floors while people are eating. You are obviously short staffed and apathetic to basic cleaning habits.

Let’s talk about your policy. In the event of an active shooter situation, who would be victim #1 in this scenario? The Texas Roadhouse customer left to sit outside, in the dark, alone. Can you see the headlines now? My food, my purse and my dignity were still inside your establishment, and I was denied access to my personal property. I was denied watching my daughter open her birthday present. I was denied access to a restroom.

Your restaurant should be staffed with at least one “sitter” during closing shift and the staff should be trained in proper communication and compassion to effectively convey their personal understanding of the trauma they are causing. I just can’t seem to shake being left alone, outside with “active shooter” stuck in my head at this point.

The whole experience has rippled through my family and caused distress and concern. I am a stroke survivor, how have you treated people in the past and how will you treat them in the future? I would like to say this experience wouldn’t keep us from returning, but due to this I can say I no longer feel safe in your establishment. In the event of an actual active shooter, I feel your staff could not provide the means necessary to contain such an atrocity. Putting a policy in place without a procedure for follow through is like putting a band-aid on an injury that hasn’t happened. Activity does not equal action.

I hope this makes it to someone who can make a change in your corporation, not just sweep it un the “oh well” rug.

Do to your offensive Firearm policy, I will no longer be eating at your establishment.

It sure is messed up when a company as large as Texas roadhouse refuses to refund items they didn’t even give you on your order. We were told they are not allowed to refund a partial order. WOW! Sounds like a scam to keep more profits for themselves.

Issue with food prep on the Cranston RI location.

Today I attended the Texas Roadhouse at 10729 Gateway Blvd W, El Paso, TX 79935. We had a reservation for our party of 12. The service was so disgusting and absurd, I actually look forward to the place going out of business hopefully in the near future. The lobby was empty and we were told to wait out in the blistering heat or our cars while we waited for my daughter and a couple more guest to arrive. My father who could barely walk with his cane was also prompted that he must wait outside as well. They seated us at a section that was not enough space for us to comfortably eat as we bunched on top of each other. I myself had to sit in the aisle that I had to get up everytime the server came to bring either our food or the people aside us. At one point I even had to stand at the section where the servers tally up the orders so others could be served. I had suggested to our party that we take our hard earned money to another establishment to celebrate, but others were hungry so we decided to stay. At one point the waitress spilled a drink on my new shoes. I had totally lost my appetite from the poor service and just wanted to leave. However, it was my daughter’s graduation party and I had to grin and bare it. The looks I received from the other patrons only added to the anger that was building. To add insult to injury, the other employees kept smiling in my face asking how was everything as if they hadn’t noticed the injustice and were enjoying watching me being mistreated. By far in my life this was the worst customer service I had ever received. Not to mention they all wear shirts saying how much they care for army veterans, but was blatantly disrespecting one and his family. I find it strange that as we left the “hell hole” the same lobby just an hour ago that we were told we couldn’t wait was full of others waiting for tables. Thanks for the wonderful memory of a horrible celebration for my daughter’s achievement. You can rest assure I will steer anybody I know from spending so much as a cent with you people.

Why is there not special seating for the handicap. On your app you ask about need for highchair, why not ask for special need seating, elderly or handicap.I don’t like getting attitudes from the hostess when asking for close setting and she sets 50 ft away and up a ramp, which my husband struggles to get up with a walker.

Please consider opening a restaurant n the Venice, FL area. Not many good steakhouses here. Outback is horrendous & I don’t find the high priced steakhouses as tender or flavorful as they should be for the prices. Thanks.

Went to your Texas Roadhouse In Springfield Ohio did call ahead for 6 pm got there at 545 pm didn’t get seated until,630pm so much for call ahead got seated waitress was good no problem there when we left my great grandson left cell phone his mom had to turn around and go back to see if it was there the girl at the front had to actually yell at the manager to get her attention to go to see if it was in the booth where we sat well lucky it was there but when manager a woman manager she took the cell phone an threw it at my granddaughter to me that’s BS that didn’t need to be done all she had to do was hand it to her your manager is a piece of work if this is how you treat your customers we will not be returning to your Springfield Ohio restaurant

Your store location in San Marco Texas needs management help badly asking customers to leave that was not causing the problem at the bar my wife and I were asked to pay are Bill and leave because 3 college students could stay at the bar and use the ” F” with no regards to anyone else another couple left because management did nothing cops were called cops did nothing but escorted my wife and I out of the building this is not good business I will post this on Facebook and on veterans website as well let’s see what y’all do or say this happened 05/21/2022 around 5 or 530 or so feel free to contact me

The Texas Road House in Wakeforest,NC really needs help the young people that work there have no respect for your customers. It has gone down hill the past times we eat here.

About a week ago I received a really bad steak and chicken critter dinner and was given a $30 certificate. So yesterday I ordered 2 more dinners on line and had to pay for them with my credit card because it wouldn’t except the bar code. So, picked up my order and explained what happened and they said they would credit my credit card account. Never happened!!! Not having much luck with Texas Roadhouse lately after many years of good food and service.
Gary Adsit
585 Lacy Place
The Villages, FL 32162
gjadsit@msn.com

I was at the troy ohio Texas roadhouse and we ordered our drinks and then ordered our food I ordered full cut prime rib and this is what they brought me a piece of prime rib that was mostly fat so I talked to manager they brought me a nother piece that wasn’t even cooked at all then tried too charge me 41 dollars for my meal and didn’t want to do anything for us so me and wife left after we payed our bill I will never go back again

Yes I would like to add a little more to my comments! Why is it that when you want to email or talk to someone the information on the cards are not updated! Tried to send an email wasn’t a good email!

My family and I have had the worst experience tonight at the Restaurant on Edwardsville, Il! First of all what was supposed to be a 1 hour wait somehow got turned into 21/2 hour! That should have been a sign! We got seated oh yeah 4 adults and 2 kids. The gal that was taking names was not very polite at all. We get seated 20 min before we where able to get drink orders another 15 before we could do our meal order! Well finally salads came BUT not mine! So the waiter brings it with the meals! Guess what I didn’t get my meal either! Told the rest of the group to go ahead and eat. Well my daughter and her husband ordered ribeye and sirloin steaks with mushrooms! They ordered medium rare and medium. I wished now I had taken a picture of their meals. They both where burnt! I mean burnt! Even the mushrooms! My daughter took hers home to give to the dog! I sure hope it doesn’t make him sick! Now I had ordered a full rack of ribs, sweet potato and salad! I wish I could tell you if it was good or not I didn’t get to eat it in the restaurant! By the time it came everyone was done eating! You know you should have known being Mother’s Day weekend your restaurant was going to be busy! Is there some reason you didn’t think this through? I know places are hurting for workers but I think you could have been more prepared for this! Thanks for turning my meal into a total disaster!

My sister, myself and a friend went to the Texas Roadhouse in Brockton, MA tonight and I have never been so disappointed with the restaurant in all my life. We had to ask for 3 different sets of silverware before we got a knife clean enough to use, it was disgusting! The manager just apologized half heartedly. The food wasn’t too bad but we will never go back again. Even the floors were gross and you had to hold onto the tables the floors were so slippery with grease. The prices went up as expected but the service and dirtiness was quite unexpected. Just thought I’d let you know and also may let others on Facebook know.

I placed a internet order (9548871590641667) at the Oviedo location on 5/2/22 for $33.90. I called and canceled the order at 5:24 pm. The order was for pickup at 6:30. The order was not processed, but my card was charged. I called and spoke to the manager Juan, he said he would check it and call back, which he never did. The Oviedo store dropped the ball this time, and I got nothing. We have been customers since the store opened. I am requesting that you look into this, and process my refund.
Thank you.

My hometown is burning due to the large fire in Las Vegas NEW MEXICO .
I know you are limited by your guidelines to a certain extent. I as a veteran am seeking support for a 26 year Army Combat Veteran who not only did a tremendous job in his career and stood out his 5’1” frame and 95lbs in basic was a challenge at Fort Polk La. His control of over 200 million high potency drugs in United States Army Medical Material Pacific Area command from the young age if 18-20 years of age with no guidance and supervision was a strong endorsement of a work ethic that was never recognized except for one letter to his parents that he saw when he left the military 9 months after returning back to Ft Polk LA. He was always told he would never amount to anything in life but his worth ethic and his diligence to prove his family and those who always criticized him drove him to a place that almost killed him working 2 full time jobs, going full time college with 22 hours of courses led him to get his BA and MA in 45 months with a 4.0 GPA in his masters degree even with his drinking and partying coping with family issues where he worked hard to prove nothing is impossible even getting married and raising with the help of his wife the first child. Being poor, one of 13 siblings and his wife 1 of 15 siblings they still did the wonderful things. Having degrees in a politically democratically controlled job market was hard, he worked as a security guard, laborer, timekeeper, attendant, psych tech, alcoholism counselor anything to provide for his family making 400 to 500 a month living in poor conditions roof leaked, roaches, pipes froze yet he provided a home for his growing family. He reentered the military in 1984-2004 he again gave 250%to everything he did to show his enlisted and superiors that he was always up for the challenge of any job. He attended any school the military wanted him to attend he was qualified as a medical supply seargeant, Public Admistration Seargent, Nuclear Biological Specialist, Military Intelligence Analyst, Heavy Vehicle Driver, Training NCO, Battle Focused Trainer, Readiness NCO, Operations Management Mobilization NCO, Petroulem Msnagement, Security Specialist, Drug Analyst and Drug Specimen Analyst. While in the military he attended all military leadership courses available to him. He often attended them twice as he was often pulled from schools to go to War or major training exercises in Ft Irwin, Reforger, Ft Hood, Ft Polk or anywhere they needed him. After working long hours he would work his graveyard shift because he was afraid of his flashbacks and nightmares. During his graveyard shift he learned as many Army Regulations that could make his job easier and have the knowledge to help his enlisted soldiers all the time. He also completed over 700 hours of correspondence courses in management and supervisory courses and other fields. During inspections from the Military Investigations Teams his unit always passed all inspections in flying colors and was named Training NCO Of The Year. His Battalion and Brigrade always took him away from his job to help them when they had major training exercises. Because of his knowledge and because he suffered from PTSD, Panic Attacks Depression Anxiety Nightmares Flashbacks and back problems they often labeled him as unfit and wouldn’t promote him to Command Seargent Major a job he pursued for 6 years. The last 6 years he was rated the number 1 NCO in his MOS (MILITARY OCCUPATIONAL SPECIALTY) yet his superiors had an NCO that his desk was always clean his shoes and uniform always shined and crisp but was 200 points behind him for promotion to the Command Seargent Major Position when I refused to change my MOS I was told that I would have to get on my knees and forgive my superiors because I embarrassed them because I didn’t allow them to discriminate against me. The next 6 years were tough no promotion, no support more PTSD, Panic Attacks Depression Anxiety Nightmares Flashbacks Back Surgeries not one person ever came and visited me in the hospital cared about the declining mental status which eventually led me into retiring. I learned a lot and I promised I would never be that person. The last 18 years I have devoted my time helping others. I clean yards for the elderly and neighbors plus in the winters I shovel the snow. I help veterans with claims I help my kids and grandkids with financial support all for free. I still suffer but at least I do it for the right reasons. I look for a sponsorship to help me mechanically restore my 66 American Motors Classic 770 by overhauling motor transmission disk brakes rearend gas tank fuel lines carburetor struts springs air conditioning radiator suspension system window seals and radio system.

Re: Texas Roadhouse of Port Orange, Florida

As our party of 21 was arriving, we asked to be seated. They wanted to know if everyone was there. We said no but they all show up pretty much on time. They refused to seat us even when many (13) were there.

This is the second time this happened. We just wanted to order our drinks and a few appetizers. We looked over and there were three tables perfect for our party.

Our movie group has been going there for over eight years. We need to be seated in a timely manner so as to not miss the movie showing at the nearby theater.

Asking for the manager was no help at all. A snotty lady who said she was the manager said, “If you don’t like it then just leave”. By that time, one of the tables we could have been seated at was filled and we were all there.
So, we made the decision to leave… and never return.

The last time this happened, a male manager raised his voice at our organizer causing her to write to the corporate office which resulted in an apology and a coupon.

This type of disregard for long-time customers who regularly bring in anywhere from 12 to over 20 people every few weeks or so is horrific.

We like the place. The food is good, prices are decent and the waitstaff is generally excellent but, when treated like dogs by management, we must make the choice between the Texas Road House and the many other great restaurants in the area that would graciously welcome our weekly visits.

Their attitude of “Take or leave it” begs the attention of the district and regional managers which several of our leaders are contacting now.

At this point, I’m wondering if the corporate office will ask this “manager” to use some common sense next time, or will they choose to disregard a reasonable request from a group that has given them so much business over the years?

Our family has always enjoyed Texas roadhouse for years! I understand the last 2 years have been a hard and as someone who has worked the service industry and thru the pandemic I do understand BUT,
we used the call ahead service, we were a large party and I understand the time line but the lady on the phone said if you come now we can seat you now, if you wait til 6.30pm it will be 1 hour wait I was like on my way. Once we arrived at the restaurant the hostess lead or manager (not sure). the young lady said sorry we have you as 2 people not 10. its a hour wait from now. then she said let me check something went and spoke to another manager blonde haired lady with a green shirt and they were not acting like
they cared about the issue or the concern about the fact that this was important to our family.
my other issue is that the hostesses were standing their talking shit about me and i know that is true because the girl was standing next to my husband and he heard the comments. i get she was a young person but very bad first impression. we have always enjoyed the restaurant but i guess we will just not coming back, Pluckers was great last night they were able to seat our party of 10 in about 10 minutes.
they were busy and short staffed too.

Upon my arrival to Texas Roadhouse in Arizona, the metro location, I was Sitting at the bar for 30 minutes and no one said anything . Several people around me were served. I asked for a manager and he said I don’t have anyone to serve your table. Two tables next to me were served. No one asked me to move to another table or said anything about me not being able to be served here. They just kept walking by me and didn’t say anything. There was someone there at that table that was served before me because a plate was still there with sausage on it and a beer was still at the table.  The servers are dancing all over the place like show girls and passing me by without asking if they can take my order.

The manager (Kohin Gilliland) said ” well I’m sorry you can move to another table”.

His whole attitude was off. He did not respect me as a customer at all. If was as if, I was not important and no one valued me as a customer since I was not a Caucasian guy. Upon sitting and not being acknowledged and also waiting for the manager to come out, I was there for a total of 55 minutes and never got to order anything.

Black men and women are constantly being discriminated against in these types of establishments.
I feel humiliated and discriminated against.  I’m from out of town and I purposely chose my hotel next to this Texas Roadhouse because I had plans on eating here. This place is very unprofessional. I would, never return here again.

I absolutely love Texas Roadhouse and frequent the location in Crystal Lake, Il. I live in the Town of Huntley, Il. About 10 miles from Crystal Lake. We have one real nice restaurant which is located in a Del Web Sun City community. That community has 5400 homes occupied by a demographic looking for an additional choice in a restaurant. In addition , Amazon just built 2 distribution centers which will employ over 2000 employees. Huntley is also located on Il art 47 with an interchange on I 90. There is plenty of vacant land directly adjacent to Sun City and the Interstate. Please consider building a restaurant in Huntley, you won’t be disappointed. Thanks for your consideration. Rick Paulson

Worst service ever! What’s the point of asking for high chair and not a wheelchair on your app. Done multiple call ahead on your app with a wheelchair person, but today we get there they put us aside and tell us we have to wait but another wheelchair person comes in and what do you know they get a table right away after we had been waiting already a few minutes 🤬Then from there it was just a complete shit show from service to food😡

We had a bad experience today at Texas Roadhouse in Erie Pennsylvania. We were giving a high Charlie for my baby to sit in and eat. The buckled clicked and everything was fine then next thing we knew my son has fallen out of the high chair onto the floor, the buckle did not hold together, the employees to stared and didn’t say anything. We went to a lady to tell her he fell out and to throw it away she said ok and didn’t really care that my son just fell, lucky he did not get hurt.

I took my niece to Tx Roadhouse in Pflugerville,Tx. When our salads were brought out we saw a bug crawling on the table.
I killed it with a napkin and showed it to our server. Our server sent Shelby to our table that identified herself as a manager. She told us that the restaurant sprays for bugs once a month and that morning sprayed for bugs. She said that was that was probably the reason.
She asked us if we wanted to move to another table which we did. I asked her to bring us new salads and drinks which she did. My nephew was almost finished drinking his lemonade when he noticed a fruit fly in his drink. I told the server I wanted to speak to the manager.
He sent Margo who also identified herself as a manager came to our table. She did not come to our table apologizing. Instead she came to our table asking if everything was ok with our meal. I asked her if the server had informed her that we found a bug in a drink and she confirmed that the server did.
I advised her that this was the second table we were sat at and we found a bug. Her response was, This is Texas and it is hot here. We have problems with fruit flies. This response was unacceptable.
She did not offer to compensate anything. She did not even offer to bring us new food. I had not touched my meal yet so I asked her to take it off of my check because I was not going to eat it. She took my plate and we did not see her again.
I filed a complaint with corporate and was told the district/regional manager would call me within 48hrs. I never received that call. I called back a week later and was told that the manager did call but called the wrong number. Another message was sent to have the manager contact me which I never received.
I called back and spoke to the supervisor of guest services which she at that time told me that the manager would not call me nor compensate my meal because I wrote a message on my receipt with vulgar language. She then stated that they have to side with the restaurant. The lack of customer service from the restaurant, upper management, and guest services is disgusting.
I will continue to write bad reviews and periodically call the health department to do a check. This restaurant is infested with bugs and their reasoning is the weather in Tx.

Today is my 64th birthday! It should have been a pleasant day. My Husband and 9 year old son took me to the Roadhouse on Shadeland Ave in Indianapolis. Even though the address is listed as Shadeland Indiana. Our server was displeased that the hostess seated him again. Took 15 minutes to get a visit to the table from him. Service was slow to make that the least of the discomfort. The table across from us started cussing out their server. I didn’t feel my 9 year old son needed to hear the fowl language being used by the customer nor did I feel the server needed to be treated that way. I got up moved my son to the inside of our table away from the crude woman. She ate her meal along with the rest of the people at her table and had left overs boxed up. She was refusing to pay. I went and got the manager. Told her what was going on. I made the statement that my son didn’t need to hear this woman shit anymore. The manager TONYA proceeded to shake her finger in my face. The whole situation should have been dealt with in a much better manner. TONYA should be demoted. Her management skills are the worst I’ve ever seen. I’ve worked in restaurants managing for 35 years! Never have I seen anything handle so badly. I will never step foot in that location ever again! Thank Tonya for ruining my birthday dinner that I never received. Wasn’t about to sit there thru something that shouldn’t have happened. She should have had her servers back! The server was only trying to get her money for the food she worked hard to serve the animal at the table across from my family. Tonya tried to educate me about using the word shit! Compared to the many distasteful words the animal was using on her employee, I wasn’t the problem she needed to solve!

Hi, I live in Yulee, Florida. We really need a steak restaurant to come to our growing town. Please check us out and see if we would be a great fit for your company.

I believe and many others here need a Texas roadhouse here in Greenville ohio. The closest one is either Richmond IN or huber heights ohio. There are many suburbs around here and we believe it would be very good for employment and opportunities for our community.

Thank you
DIANNA NICKELL

Just been at Dickson city location and had the worst meal ever . They tried to cook my wife steak 3x and still didn’t get it right . My wife went somewhere else to eat. Place is a shit show

I’d like just once to order a steak well done with no pink and french fries golden brown and crispy and get them both at the same time. I either get fantastic fries cooked perfectly to order and raw steak or great steak and cold underdone fries. It would be great to get my plate the way i ordered it all at the same time. Just not sure how to make that happen. Today the manager brought it out to me the second time. He advised me to order a different side. I told him I’d just go to a dufferent steak house. I have ate at outback where it was all cooked to order but I always liked texas roadhouse better till today. What really got me is he didn’t even take any off the check. So I guess we are done with the roadhouse.

Does Texas Roadhouse have a new owner?
Is he giving out free dinners if a link is shared?

My favorite restaurant for steak is Texas Roadhouse, but I had worst experience today in Florence, Kentucky. I ordered a sweet tea, it’s usually extremely fresh and they had just opened and believe she gave me unsweetened. My bake potato wasn’t cooked throughly, but the steak was decent.

Piss poor about taking care of Disabled Veteran that requires a Table. It’s a very sad day when you do a call ahead at 440pm checked at 50pm got a notification at 539 to be seated. Still waited until 552pm to BE Seated, I don’t understand why if someone calls in you can’t hold a table. This has been a problem for years.only answer you get is we need more tables, I agree but how about holding the table as soon as the person requested a table knowing you have a shortage of tables. A pissed off customer.
I stopped coming here 2 to 4 times a week because of having to wait to long for a table. If it doesn’t get fixed I will not be back. As this is un acceptable management an piss poor customer service.
Brian Stuchell
SFC USA
Retired
Disabled Veteran

Good Afternoon,
My name is Jim Famulare, I live in Richfield Springs, NY.

I would like to tell you of my experience at Texas Roadhouse in New Hartford N.Y.

I am a frequent visitor at your Restaurant, at least twice weekly, Tuesday and Friday, this particular Friday was no exception, everything was great until I ordered my food, without fail I always order the 20 oz bone in Ribeye, my friend ordered a 16 oz Ribeye, we received our food in a timely manor it wasn’t until I cut into it that the problem surfaced, my steak was so tough it was to bad to eat, I explained this to my waitress, she informed the manager about both our steaks, when he came to my table I explained the problem, he reply to me was , and this floored me. Well it looks good , I said no it not, then his reply was ” Well it depends on what kind of cow it came from and walked away, the waitress said , I’m so sorry, he should have done something for you.

That steak went into the trash, my friend did the same with his, bad night , bad Manager.

I have to decide if I should return, could I get some help with this one please.
570 266 6744

I wish I would of got his name.

We are a family of eight. We have atleast two more that accompany us at restaurants. We are constantly turned away at the Brooklyn,Ohio location. We call for a reservation when they open or show up and are told we can not be seated until 7:30/8pm. We have to wait until the crowd does down. The location is always busy. I suggested different locations such as the open lots in the Steelyard Commons. It’s like 15 minutes away from Brooklyn but there is only one location around. As you can imagine, 8 steaks is a good amount of money.We purchase Top shelf drinks such as daiquiri, a few appetizers too. That’s a decent bill. We tip very well too. It’s a shame we haven’t been able to eat a steak dinner as a large family. What can you do to change this from continuing?

Tania Somodji

The worst service ever complained to the manger Baliey about the charcoal burnt food and was told that how they cook it. Then he called the police because l asked would he eat it

The Texas Rhodehouse in north Smithfield Rhode island has a bunch of pot heads and acholic working for them the smoke weed and drink on the job all of the back of house employees and I have said something numerous time to corporate about it and nothing is getting done learn to check you employees things before they enter the restaurant

Well used to be my favorite place to eat ,definitely not now.,was at the location on two notch road near Columbia sc and was in the restaurant almost 4 hours.manager says 15 min wait and it ended up being a hour and half.the steaks were dry and overcooked,slow service ,just a worse experience and to think I thought to take my daughter here for her birthday.

I frequently visit the Texas Roadhouse in Killeen TX. The service has really gone down. I had dinner there on Feb 1 and the food was awful. The grilled chicken was burned, steak overcooked and the fried catfish was raw in the center. As I’m sitting in the restaurant I notice staff drinking in the area where the rolls are cooked and on my way out the restaurant a staff member was dipping butter from a container with no gloves. My server was the best!!!

01/17-22 at edwardsville Illinois roadhouse. Wonderful service. Server Brooke outstanding. We opened our napkin wrapped silverware and noted dried food and greasy utensils. When served our fried pickles they were absent of breading. The creamer container was empty had been open and closed shut. Ambrosia the manager agreed and removed the dirty silverware and disgusting pickles stating had been wrapped on nights. I had to change my order of prime rib because someone on “ nights” had unplugged the prime rib and it all had to be discarded. Our friend who we brought to roadhouse for first time found something floating in her half drank coffee. We had bragged to her how great this roadhouse is. We have never had a problem or complaints here. Then at the end we discovered on our bill we were charged for the prime rib ! Our server took care of removing the charge. I was and am embarrassed for roadhouse reputation. We’ve had several people tell us since 1/17 of their poor experience there. I hope it changes for the better. Roadhouse has always been a great place for family meals

my steak was over cook had to send my wife back 3 times was still over cook

Monroeville is the worst I got steak and ribs my ribs where ice cold sent them back and declined them and the manager was so rude Lauren m should change her name to Karen

We went to the OFallon MO location when they first opened today at 3:30. Great food, great server but plexiglass was filthy everywhere around us. Guess they didn’t clean it during closing procedure last night. Why you have bathrooms by the eating area is beyond me.

Monroeville PA Roadhouse was the worst food and the manager Luca lets her employees discriminate to their patrons from their hostess on seating their friends before customers that were in line ahead of and before the hostess friends came in to get a table. The manager Luca lied about the situation and so did the discriminate hostess. I will never eat their or recommend this restaurant or any of their chains again. The steak was over cooked and had to be sent back, which took another 20 minutes to get. The baked sweet potato was as hard as rock. Just ate at a competitors restaurant and everything was perfection. Stay away from this place and any restaurant in their chain and the employees involved should be fired for their actions.

I went to your restaurant on highway 153 in Chattanooga TN with a party of 4 people. 3 of the 4 of us ordered steaks and when medium cooked steaks were brought out they were all over cooked and the waitress agreed. Two of us went ahead and ate ours, as even though they were overcooked, they weren’t as bad as the other, it was extremely well done, so h it was sent back. When the new steak was brought out, it was cooked worse than the first one and again the waitress agreed it was overcooked as well, however for the sake of time he agreed to eat it. The waitress advised us that she was going to have a manager come over and address the issue. By the time most of the steak was consumed the waitress brought our checks and we advised her that the manager had not been by, she advised she was going to tell him again. After about 10 minutes the manager named Caleb came over and was told what had occurred with the steaks. Mr. Caleb instead of acknowledging and doing something to rectify the problem, he argued about it and commenced to saying that mistakes are sometimes made and we agreed, however we advised that 4 steaks had been improperly cooked in a short time frame for our table he continued to argue about and with a very poor attitude… When all was said and done Mr. Caleb did comp the meal for the one steak that came out cooked wrong twice… When we were leaving, he promtly placed himself byt the front door and with the same poor attitude and with a smirk commenced to sarcastically thank us for coming in… He had the absolute worst attitude for handling a customer complaint that I’ve ever witnessed. I eat in this restaurant several times a month with my wife and business associates and the food is generally good, however when a mistake is made and I do understand they happen, Mr. Caleb should handle it much differently than he did this evening, however he has lost my business at this restaurant, I will never go back there and I know my little bit of business will probably not effect their bottom line much, but if he does this enough it will eventually. I just thought Y’all should know.
Thank You Charlie Cox

Can you guys please open a Texas Road house in Greer SC. its the perfect location

Its 830pm est at Hull St Rd location Midlo, Va. Im disappointed there are no 20 oz ribeye steaks and only one 16oz ribeye steak in display. The greeter that seated my wife and I stated management were too busy to put out more steaks. We switched to Texas from Longhorn and we dine in once or twice a week.

I was charged twice for my dinner on 12/29 at the Cheektowaga ny restaurant, I’ve called that restaurant many times, get put on hold and nobody answers.

Made an online order 3 1/2 slab ribs and smothered chicken spent over $75 got home and missing an entire entree, bread and dressing for salad

Really need to open more restaurants in Southern utah. This wait time is ridiculous.

There is a website that is advertising a free voucher for 4 to everyone they like and share. There is an Amazon link that it goes to it that is suspicious.

You have a great restaurant was able to visit it as a guest on JBLM you should think about putting one off the base so everyone can enjoy it.

Got a to go order New Year’s Day. Ribs were excellent but Deep Fried Pickles and Steak Fries were soggy. That was very disappointing.

My husband and I stopped by Texas Roadhouse in Lady Lake/ The Villages Florida on Friday, Dec 31 hoping to have a nice meal. First, let me say that we are not obese, but we are not little people, either. The hostess asked how many in our party, which hubs answered 2 and said that we would like a booth. (It was about 2:30-3:00 pm) She asked how about 1/2 booth, 1/2 table. Lee told her “no, I don’t want a damn table, we want a regular booth) Then an elderly gentleman? Was going to search us at a tiny booth made for 2 small people. I pointed to a group of several 4cseat booths and the guy snapped that “we should be happy with what we are given!. I was so upset that I told my husband that we had to leave. I am 62 years old and have never been treated so rudely at a restaurant before. So we left. We then drove avoutca mile to Outback where the service was far superior compared to your establishment. With Tip, our check totaled $69 with 20% tip. I guess I know where to go for a good meal and great service.
Debra Decker

My husband, niece, and I traveled from California to Arizona on vacation. We decided to go to your restaurant on Happy Valley in Pheonix. We went in and put our name on the waiting list and gave them my phone number. I was told that it would be about 25 to 35 minutes. After 40 minutes, I went inside to see how much longer the wait would be. I was informed, even after showing them our confirmation number, we were not in the system. They then asked if it was under a different name or a different location. I am very disappointed with this. After driving over 700 miles, thus is the last way I want to be treated.

I will never eat at Texas Roadhouse again. Curbside order had to go inside 20 minutes after my pickup time. Meal was cold, burger and bun burnt to a crisp. Second time this happened. Was my wife’s supper she is an RN and was at work, she had to toss this in the garbage where it belonged and had no way to get anything else to eat.6633204779139075 was order number.

We tried to get on a waiting list today and the website said the place was closed. We arrived at this place at 4:07 (they opened at 4:00). When we went in the server told us there was 1 hour and 15 minute wait. Why I asked because the place was empty of customers. The server said half their staff didn’t show up and t bgg ey can’t open tables w/o servers. We left and will never return. Place place is so poorly run it needs to be visited by corporate to fix it or close it.

I just received a message about your offer of a $5.00 Bonus card if you purchase $30.00 of gift cards.
I purchased $600.00 of gift cards and was told there were no $5 Bonus cards.
If you’re still sending this add to customers, I should get my bonus cards for my purchase.
Thanks & Merry Christmas

We ate at Texas roadhouse Everett Massachusetts I asked the manager why whole section is blocked off and she was very annoyed with my question and I was a palled how she answered meThere is a pandemic going on right now it doesn’t make sense not to open the whole restaurant spread the people out thank you very much I’ll keep going to the road house but not in Everett Massachusetts. All the other staff were excellent

I live in Topeka KS and love your restaurant. In the past 2 weeks I have tried to call and place a order 3 different times, and sat on the phone 15 to 25 minutes each time with no answer. I just hung up and called a different restaurant. I call instead of order online because I have picky eaters in my household, and you can’t change the order online. I’m honestly not one to complain, but there’s no reason to wait on the phone up to 20 min on 3 different occasions. With all that being said I really do love y’all’s food. Thank you.

Not a happy camper in the Southeast side of San Antonio Tx. Called in for a full slab of ribs. Food was delicious but the portion was small. I called and talked with the manager. I had just went by a visual. Thought I had about 11 ribs. The mgr said that is a correct serving. When I finished the call I counted the bone and it was only nine bones. I called back four times with no answer. No happy!!

How do you chose a location? The closest restaurant to us is 45 minutes away in Lima Ohio and Tory Ohio. Have you looked at Celina or St Mary’s Ohio ? Mercer and Auglaize county has no named brand restaurant other than fast food. Your place would be busy build it they will come.

Considering opening a restaurant in Kingsville Texas?…

I visited your Tuscaloosa Al location on 12-12-21. I ordered a ribeye and received a sirloin was very disappointed. I didn’t get what I paid for.

I went to eat and had to wait on my food for 2 hours I didn’t have get the salad I ordered. The rest of my party did not get their food to late as last .. my meal was cold my steak was cold and my potatoes was cold my cheese didn’t even melt.. the host claimed they called us but we never received the call we waited on a table for 2 hours!!! That was a very bad experience!!

My name is Steven Proctor
I have a complaint. On 12/8/2021, I envied 2 guest and myself to dinner at your Bowie, Maryland location on Annapolis Rd
We ordered a 6oz steak , a.the bill came to 36.32 and I left the gift card on the. table
. Cheese Burger and a Chicken Fritter. Steak and Cheeseburger was burnt the manager of said Restaurant said it it the way it comes out. And we ordered a chili Cheese fries that looked old. No satisfaction from your manager. We paid our bill with a gift card worth 50.00

I went to the restaurant Friday 11/26 @ 18:04, Columbus GA. Once I received my food I asked my server for silverware, she gave me plastic. I said I can’t cut steak with this I need a real knife. It was at the point, she informed me there was no Hot Water. I said what do you mean, she said our Hot Water isn’t working so we have to give plastic. That is so unsanitary, how was they washing anything. How was they washing their hands. The store should of been closed down until they fixed it.

Drove 70 miles round trip to eat at Texas Roadhouse in Killeen, Texas on Thanksgiving day after looking up the hours on your website that clearly states that the only day you are closed is Christmas Day. I am highly disappointed after making a trip for nothing….

Garner, N.C. Needs a Texas Roadhouse Restaurant. There is not a steakhouse on Hwy 42 in Garner which I feel would really boom. This area crosses over Interstate 40 and would be a perfect location for a Texas Roadhouse.

At the Texas Rhode house in North Smithfield Rhode Island the Employees like to drink and do drugs on the job and in the parking lot my 7year old son has to see that crap

Bagged peanuts are horrible and un-eatible. Have a rancid taste and say date is good until Jan 30 2022. They are putrid now no way they will last until then. Bagged peanuts from Sachs Peanuts LLC, Clarkton NC. 28433

I was saddened tonight this is 5 minutes away from us, I take my neice out every year to the Texas Roadhouse for her Birthday at the location in Northglenn off 104th and I25, this year was a smaller number of people attending (usually we have about 16) but this year they could not accommodate us, so they lost money we went to a sister property and was accommodated. I will rate the property below a 5.

What are the plans to expand in the future? Would love to see a Texas Road House in Canon City, Colorado. Just a thought Thank you

On January 30,2020 We (a party of six) went to Southern Pines Texas Roadhouse and checked in at 5:50. We were told it would be a 30-45 minute wait which was within reason. So we went to the bar and waited. After an hour I went to see how much longer and was told 20-30 minutes. I noted there were several parties of 5 waiting also. Now that all of the tables are booths, that will seat 6 just as easy as 5 all of the parties of 5 were seated first. After waiting another 40 minutes I went and checked again this time it would be 10 minutes. After 15 minutes we were called to be seated. The server came and took our beverage and appetizer order of which we received in reasonable time and she took our dinner order. We got our dinner at 8:45. Server told us the kitchen was backed up. Now listen to this, with the dinning room open we can see others seated after us and their orders served before we got ours. Ridiculous. Poor Management. I order ribs and they were hard to cut because they were “cold” . I thought ribs were suppose to fall of the bone. No, not mine. I asked for the manager and waited 10 minutes before she came. I know there is more than one manager because I had spoken to one at the bar. Our group had already finished eating and she suggested another order. I said, “no, just bring me a box to put my dinner in and I will eat it a home.” Oh and by the way our server Never came back to our booth to see if everything was okay if if we needed anything else. That will be my last trip to Texas Roadhouse.

Last night, 8/30/2020, at approx 7 PM my brother received a phone call from a friend. Her and her daughter stopped at the Easton PA restaurant for a bite to eat. For some reason her card was denied. They would not let her give ID or anything and leave and she was travelling approximately 3 hrs from home yet. She finally reached my brother. He got on the phone with them to pay the bill with his card. They would not allow it. He then drove 1 hr and 15 minutes to pay a 33 dollar invoice. What is up with this. I can call and order take out and pay with my card. We have done it several times this year. We visit Roadhouse several times a year with the exception of the last few months, however we still get take out. This is totally unacceptable. There is no legitimate reason to deny letting him pay this invoice over the phone. It is secure and you know it. Restitution needs to be made or I will never spend another nickel in your restaurants again. I will give this a few days and then I will go on the google and yelp reviews and pass this along. again I dont know the whole story except your store demanded a major inconvenience to my brother by making him travel up there to pay. Im not really sure what would have happened if he wasnt able to do that. Again unnecessary and unacceptable policy.

Tonight I stop to get something to eat myself and my daughter at 8PM we place a order . Catfish with side corn, loaded potato. Also salmon (8oz) loaded sweet potato ,veggie and chili and steak fried Chicken critter. While we waited for our order a customer before us came back with his order which was all wrong. So we made sure we check our order before we left. There was no corn on the first order the salmon was the (3oz)no sweet potato on the second order and no steak fried on the third order. We waited 45 minutes for order to come and then had to wait another 10 minutes for the manager to bring the rest of the order. The manager who he said his name is Taylor. Was very rude and did not offer any compensation. I had to ask for it. One of the worker that was helping the other customer was more like a manager. I wish I had gotten his name so could fired Taylor and make the other gentleman a manager. The Texas Roadhouses was Union City California.I hope that you train this manger on how to treat customer. Because this was not my fault. And I should not had been made to feel as if it was.

Three of us signed up for the VIP Club, still waiting for the free appetizer for doing so. Went to the new location in Viera, FL. The server told us if we signed up for the club, we would get a free appetizer to use next time. Told her we had done that 3 weeks ago and got an email confirming we had joined, but never received any email with the free appetizer offer. Went on the web site to contacts and sent 2 notices concerning this issue, mentioning I was going to get in touch with President and CEO but have yet to get a reply. Love the new Texas Roadhouse, but disappointed that we have not even received the courtesy of a reply from anyone.

On the night of July 20, 2020, My friends and I ( a group of 6) went in and got added to the wait list. We were told it would be about 5-10 minutes and it was. Great. Then we get in and order waters and appetizers. The app came out after about 20 minutes and then we ordered. The app was gone and then after another 15 minutes, 2 of my friends side salads came, those were gone. Now after waiting another HOUR all of our food came. Everything was cold. The steaks were not cooked to preference. They never asked how we wanted them done. They never asked what kind of dressing for the salads. The steaks, shrimp, fries, corn, and chicken were all cold. We talked to our waitress and she said she would get the manager and he never came we waited 20 minutes until she came back and said the most she could do was take some money off of our bills because they closed in 15 minutes. So they take $10 off of every bill and the waitress apologizes that the manager could not come due to a conference call…. We all left feeling a tad sick. The next morning we all went to work and within 20 minutes we knew something was off, We all starting vomiting and had Diarrhea. Will never be going back to the Green Bay, WI. location. 2 hours to get food and have food poisoning. We then call to talk to the manager and we get told the CEO will call us. no call in an hour so we call again and then they hand up on us. I hope the FDA comes for this location.

Tony Simpson

My last comment as a “Dissatisfied Customer” was sent on June 26, 2020. As of today, my issue has been resolved. I received and email from Skylar, the Manager at TXRH Tulsa, OK #138. I must say, that she took notice of my concerns, inquire about the incident and immediately took steps to resolve the issue. I don’t regret having to contact the Corporate Office – because of two things – (1) the opportunity of speaking with Skylar and (2) being able to let you know what a valuable employee you have in her. Skylar took time to listen and then resolved my problem within in a matter of minutes. The way that she addressed my issue and stating that she considered every individual making a decision to come into the establishment “should and would be treated as a Valued Customer”.

June 30, 2020 was my daughter’s 50th B-day. Her husband had to go to work 8pm so we decided to order for take out and celebrate at their house. We ordered 7 dinners. When I got there I texted my name and spot # 2. The reply was: “Howdy! We will be right out when your order is ready. Thank you for choosing Texas Road House Port Orange!” We waited ’20 minutes’ and went in even though we were not prepared to enter due to Covid 19. The girl we first approached said we had to talk to someone else and she would be right back. When she showed up, we explained everything and showed her the phone text. (sorry, don’t remember her name). She seemed surprised and and said ‘we don’t go out in the rain’. It had drizzled for a few minutes but no one texted us to come in and get our food. We were not happy as you can imagine but we were hungry. By the time we got to my daughter’s, 5 minutes away, our dinners were slightly warm but steak and ribs would have been better hot. I am very disappointed at the service and lack of communication with us. It certainly was not our fault as we followed the instructions so they had my number. Unhappy and hungry customer, Marie Johnston

Please find following a correspondence which occurred with one of your restaurants:

TXRH Tulsa, OK #138
To:
simpsontony@sbcglobal.net

Sat, Apr 4 at 2:47 PM

We received your inquiry about your last visit and we wanted to let you know that we will accept the vouchers even after they are expired. We look forward to seeing you soon.

Thank you,

Shanae

Texas Roadhouse

11111 E. 71st St. South

Tulsa, Ok 74133

918-461-8891

simpsontony
To:
TXRH Tulsa, OK #138

Sat, Apr 4 at 2:59 PM

Thank you for your quick response….I can not account for the whereabouts of those vouchers…I just happened to run across one of them stuff amongst some papers that I removed from the glove box of my old car

Sent via the Samsung Galaxy S9+, an AT&T 5G Evolution capable smartphone

Show original message

simpsontony
To:
TXRH Tulsa, OK #138

Sat, Apr 4 at 3:20 PM

I must apologize for the incomplete response that you received….as you may have noticed I was responding from my cell phone and I still have much to learn about it..

Here is a photo of one of the coupons that we received……would it be possible to replace those coupons with letters bearing your signature denoting the total number of coupons per family household….
James Simpson the value of 1 Coupon
Steven Simpson the value of 2 Coupons
Alfred Simpson the value of 3 Coupons

These letters can all be mailed to my home address of
323 Douglas Street
Muskogee, OK 74401
and I will pass them on to each of them..
At this point and time, I don’t know when we will be able to return to your establishment.
But we do look forward to trying it again.

Respectfully
Tony Simpson

Sent via the Samsung Galaxy S9+, an AT&T 5G Evolution capable smartphone

Show original message

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Just wanted to touch base with you regarding our earlier e-mail correspondence on April 4th. I realize that the Covid 19 Virus has reaped its share of despair and loss of lives; as well, that not too many individuals/families have stirred or have had any thoughts about venturing too far from home.

As of today, I have not received a response to my reply to your email on April 4th. At this point, it has been well over 80 days. And, I can look at this action in one of two ways – (1) the lack of a response means that you are dealing with a heavy decision regarding the continued daily operation of your business along with the concerns for your employees or (2) you feel no ways obligated to right a wrong that was levied against a customer, in this case customers, by your employees. The service that we received during our visit to your establishment was horrid, no customer should ever be treated in this manner – rudeness by the wait staff as well as being served cold food after waiting for food for over an hour. In fact, we sat there at our tables watching new customers come in, receive their meals, eat and leave the establishment, yet we still sat there waiting for our food to be delivered.

In all fairness, we should have not been expected to pay for meals that could not be eaten and then be given vouchers to used be on a future visit to the restaurant. I am sure that most people would just consider it as a paid lesson, and move past it. But at this point and time, I look at if from a different standpoint – the money expended for those meals was not a gift to us – we worked for it……Of course, we made a choice and passed by other eating establishments along the way just to dine in your restaurant based on glowing comments from satisfied customers. But had we known then – by what we know now, we would have either gone to another restaurant or waited until we returned home to eat at Colton’s Steakhouse.

And do you know that every time that I think about Texas Roadhouse, I get upset all over again. I feel that my previous request was not not outlined, but now I feel that the we should be reimbursed monetarily at a rate of the value assessed to each voucher of $30.00 each.

A DISSATISFIED CUSTOMER
Tony Simpson

I will share a copy of all correspondence with the Corporate Office to assure that no future will be subjected to the treatment that my family members experienced at the hands of one of their establishments.

Show Original Message

Do not patron the Crystal Lake, IL. Store. They have no clue how to run a restaurant or what customer service means. Tonight I ordered online at 4:48pm. The app said my food would be ready at 5:55pm. I arrived at 5:56pm Chechen in an they told me to wait in parking spot 204 which I did. After waiting 20 minutes I called the restaurant. They got the manager on the phone she said she would check on order and put me on hold for 20 minutes. I finally hung up and called back To be put on hold for another 15 minutes. They never gave me an answer. To when I would get my food. I did not get my food until 7:05 an hour and 10 minutes later than the time the app said. I had ordered online about a month earlier and waited 45 minutes after the given pick up time-in the parking lot. I thought I would give them a second chance.
I have been a customer of Texas Roadhouse for many years but I will never got to another Texas Roadhouse.

I just got the WORST curb side service I have ever experienced. I ordered Father’s day dinner at 4:15 pm the restaurant is 10 minutes from my home. I was told 25-30 minutes perfect. My mother and I arrived at 4:45 pm was shown to our parking spot. We paid for our order. I can not find the receipt number but if I had an email address I can forward a picture of the receipt. We waited a total of 1 hour and 20 minutes. We were told by Nicki numerus excuses, from they are bagging it now, a big party bummed our order back, the manager is working on it and the owner is handling it now. I had even flag a girl down to find out the lost our order. When at 5:39 pm she came with our order ( what we thought was our order) she had comped the whole order and made it at no charge. We checked the order only to find it was missing a whole meal! Now we had to wait for it and left at 5:55 pm. When we got home half the food was cold, when normally when we call carry out from that Texas Road House our food is still hot. Plus the fact half of the loaded baked potato fixings were not in the bag.
I am a business owner of 2 businesses, I know that service SHOULD be TOP PRIORTY! I am shocked at the fact 2 PARKING LOTS FULL OF PEOPLE CAME AND WENT BEFORE ALL OF MY ORDER WAS GIVEN TO ME! I had my mother whom had a stroke 2 years ago not understanding what the problem was while my father was calling to see where we were. I am still very mad and I am not even going to proof read this. I assure you my social media will hear of this. I have a personal Facebook and a Business Facebook. Now my parents love your restaurant and it is very accessible for them to get curb side orders. I am in disbelief over all of this. I couldn’t even enjoy my Father’s Day, with a man I don’t know how many more I will have with him. Thank you for that.

Management needs improvement at the Texas Roadhouse in Hornlake Mississippi. Each month we get a pickup order, since the COVID-19 we’ve ordered twice each time there has been an issue my 1st order wasn’t complete and today I waited 15 minutes in my car with my food for change, I called the manager at 6:54 was on hold for over 7 minutes when the female said her name I asked if she was the manager and she said yes so I proceeded to tell her about the length of time it took to get change she never said one word when I mentioned that they might need to come up with a better system of getting change for the customer’s who have a pickup order she never asked for my name she didn’t thank me for letting her know about the problem i wasn’t looking for a freebie or a discount just thought she should try and fix the problem the only thing she said was is that all…. So Thank you management I will not be eating at Texas Roadhouse for a while. Upset customer Janice Kline

I had the worst experience Sunday at the Grand Prairie Texas location. I ordered the family special of ribs to go for Mother’s Day. I arrived earlier than the prearranged time to pick up my order. I waited for over 40 minutes watching other cars arrive after me receive their orders before I received mine. Once I received my order and arrived home to discover the ribs were completely charred to the point they were inedible. This totally ruined our Mothers Day meal. I decided to return the burnt ribs to the restaurant. Upon my return I waited another 45 minutes to speak with a Manager. Manager, Joe Martinez came to my vehicle and I explain my situation. His comments to my dissatisfaction were; “What would like me to do, redo the order or a refund”? He was not at all apologetic and did not provide another viable remedy, I requested a refund. I did give him the ribs for proof of the type of product Roadhouse allowed to slip through to paying customers. I did receive call from another Manager, John on Monday 5/11/20 who was better than Joe Martinez, but I still wanted Cooperate to be aware of this matter. I was totally disappointed and you have lost a loyal customer based on the product served and the totally lack of customer services.

Disappointed customer in Grand Prairie

Yesterday, for Mothers Day, my wife asked for a dinner from Texas Roadhouse in Cheektowaga NY. I went online at 12:00pm to setup a pickup time. The only time available close to dinner was 5:50pm. I choose that time and placed my online order. Once complete the time was changed till 6:20. At about 5:00 I received a message that the kitchen was running late and my order would not be ready till 7:20pm. Dinner at 7:20pm is too late to eat for me and my wife. I tried calling the restaurant but all I got was the same welcome message telling to press 3 to be connected with a “roadie”. No one came on the line and the message kept coming on over and over. Finally, frustrated, I got in my car and drove to the restaurant to CANCEL my online order. I hope that the “roadie” did cancel my order and that I will not be charged.

This is totally unacceptable that I could not reach someone to cancel my order and had to drive personally to cancel it. How could the restaurant been that overwhelmed with orders? The only orders that were being taken were online orders due to the Covid-19 and there where specific times to choose for pickup.
My wife and I enjoy the food at the Texas Roadhouse, but this was a very disappointing experience and truthfully I will not be ordering online again.

Love Texas Roadhouse- now – with COVID heard Logan’s is not opening back up – their place in mount Juliet – 30 seconds off 1/40 and in front of large providence shopping area would be ideal location for y’all to put a place there- you need to check it out

Friends, Hawkins County, Tennessee (Pop. 56,000+) currently has NO steakhouse! Not good! The town of Rogersville is Tennessee’s 2nd oldest … we have heard unconfirmed reports that TR has looked at us in the past as a possible site for a new restaurant. Please take another look! We get tons of tourists through here year round, not to mention the home folks who currently have to drive 20+ miles to find a steakhouse. Come take a look … you won’t be disappointed!

Dear Sir, last night we had a wonderful dinner at your Amarillo, TX location. Everything from wait staff to food was excellent! Now my concern. My husband and I always wherever we are after we sit down we find our exits. The way things are now just dumb not to. We were approximately 15 ft from the closest exit, which was also the only exit on that side. Unfortunately there is a 4-5 ft wall between us and the exit and over 100 other customers would have had to scale it to get to the door as well. If there was a fire or shooter there would be total mayhem. Not to mention if there was a fire the smoke would cover the exit. There are also no windows, so breaking and getting out that way, impossible. If a fire started it would more than likely start in the kitchen which would block two exits for sure. The layout is like a mouse in a maze. I’m just telling you God forbid something happens at any of your locations because 100’s of people’s lives will be at risk! I understand each City requires a fire inspections, but that does not take total hysteria into play. I absolutely loved the food but, because of safety I’m not sure when I will be back. I totally plan on telling friends and family to be aware. If you have not read and studied the horrible things that can happen, please read and study The Station Night Club fire in RI. 100 deaths and millions of dollars in settlements. Yes it was a nightclub, but the same thing could happen in a crowed restaurant. Crowed restaurants have ages 0-100! Not everyone is able to crawl over a wall. Hope you take this comment to heart. Thank you.

Dear Executive Team, I frequent your Restaurants in many states as I travel for business. I always get good service and good consistent food. However, to my disappointment recently in Dickson City, PA, I cannot find anyone recognizable artists on your Juke Box. There is no Merle Haggard, Waylon Jennings, Johnny Cash, Loretta Lynn, Dolly Parton, Patsy Cline, Dwight Yoakam, George Jones, Tammy Wynette. And no Willie Nelson. You even have a designated corner in your restaurants called Willie’s Corner – but you won’t carry his music on the Juke Box. I am flabbergasted. Why would you discard these pillars of Country Music? I await your response

We need a store in Red Oak, Tx…If you will add a banquet room to the Texas RoadHouse you will see your bottom line return a high yield. You loose a lot of revenue with seating constraints. The new design will accomplish many avenues of success. Anniversaries-Birthdays-Company Events-Wedding Rehearsal Dinners-Family Reunions-Family
Get-togethers-Holiday Events-Etc..the revenue snowballs….30 to 50 seating arrangements…now you paid for 30% of the Texas RoadHouse with removing constraints….Thank you…Bob Wallace…Red Oak, Tx. Store will bring customers from many parts of the city due to Forecasting & Planning.

My friend and I went to the Texas Roadhouse in The Colony, Texas last night. We ordered two martins and they were the worst drinks ever – 1/4 way full and watered down. Our server had not come around to check on us and we were right by the bar so I walked up to the bar and told the bartender that the drinks were unacceptable. She offered to remake them. Shortly thereafter, our server came over and said that the manager refused to have the drinks remade. I asked to speak to the manager, and he was very rude and condescending. He said that we would be charged for the drinks we didn’t like (to the tune of $8.00 each) and that we were welcome to order more but they would be made the same way and that we would have to pay for them. Needless to say, we walked out before our dinner even came – after paying almost $18.00 for about one ounce total of vodka. I have never been treated so poorly in a restaurant, especially by a manager.

First: As a veteran I truly appreciate the recognition and consideration extended to us now on 2 occasions here in Morristown, TN.
Second: The manner in which your managing partner Ken Story took care of an issue I had is commendable. As a retired business officer I know talent and capability when I see it. The quality of those he has hired reflects well on him and speaks volumes about the judgement of the TRH senior mgt. building a team. You(Mr. Colosi) are very fortunate.

I have been going to Texas Roadhouse since they moved to the Charlotte, NC area. You are the go to choice for family outings and a guaranteed great meal, I have never had a bad experience while dining there and if I did have a small issue, it was always taken care of to perfect satisfaction. I have commuted from the Indian Land, SC area to the South Blvd. location in Charlotte or the Mathews, NC location for years now, but with the growing Indian Land, SC area, you apparently have a very large following in this area. Our social media sites explode with locals and the surrounding area’s all the way into Waxhaw, NC stating they would love to see a new location in the Indian Land area. When you have customers that suggest a location in the 29707 zip code, from so many surrounding area’s, I would think it would be a great new prospective area to build a new location. Especially when you have Sun City at Carolina Lakes(Retirement Community) with over 3700 homes and all the other several thousand homes in the area. We are one of, if not the fastest growing zip code in SC, as a real estate appraiser and home builder, I would hope you take this area into strong consideration for your next new location. Thank you for the consideration in advance and keep up the great work!

Darin Fiola

To whom this may concern: you’re place of establishment was chosen not only for the food but for the atmosphere. I was at your establishment on May 21,2019 located at 710 W. Washington Center Rd. Fort Wayne, IN 46825, phone number 260- 416-0919. Upon my arrival I was informed the guest of honor called an hour before and spoke with someone to reserve a table for a party of 14. The Guest of honor thought the person on the phone was very rude not helpful and most definitely not customer service friendly. When I arrived to have dinner with my Guest of Honor and friends it was 5:45 p.m. ( reservation was made for 6:00 p.m.) we were told we could not be seated until everyone arrived. Well, it is now 6:45 p.m. all parties have arrived, during the time we are all sitting in the lobby, no one never came out to inform us we were not forgotten and they are working on our table. However, at 7:00 p.m. the guest of honor went to ask how much longer, they stated one of the tables you need they just seated a couple so it will be another 30 minute wait. We were told they would give the party of 14 two appetizers, the party asked could they include drinks ( soda, pop) they stated, n ( yes, this was a manager ). We waited until 7:20, remind you no one still came to let us know we were not forgotten.

Some decide to leave others due to the Guest of Honor wanted to stay to show our respect and to celebrate her birthday. We ALL felt we were ignored , and definitely not welcomed. I have eaten at your establishment for years and never felt nor treated with such inconsideration and rudeness. What happened to customer service? No one should have to wait over an hour in a half to be seated and definitely not treated with insensitive customer service. I felt what a shame the establishment felt no remorse nor tried to accommodate the party, with this being said your establishment lost respect and 14 paid customers. We left, your establishment and was able to be treated by another establishment who treated customers with respect and appreciation, with no less than 5 minute wait for a party of 14.

I was embarrassed for my friend and for your place of establishment. I would not recommend nor do I feel welcome back at your place of establishment. Since that night I thought about the waitress who lost out/deprived of her or his tip due to your staff. I must say Texas Road house on Washington Center Road, gave horrible and disgrace customer service. I am still hurt by the treatment we were given. Customer service should be a comment by all staff of an establishment not a choice when hard working people come to an establishment to enjoy a nice dinner or fellowship with friends. Not sure if anything will be acknowledged concerning my horrible treatment , I feel better expressing my experience to your establishment . My name is Marde Martin 260-615-8196. email – mwims66@gmail.com

After reading this please forward to the correct person who cares about Texas Road House and stand by great customer service. Thank you..

Last Sunday my husband and I went to your Holmdel NJ location, My husband had shorts on and when he slid in the booth he cut his leg on the wood that was broken up. We told the manager, hopefully it gets fixed before someone else gets hurt.