Where is Terminix Corporate office Headquarters

Terminix Headquarters Address and Contact

Terminix logo
  • Address: 3860 S. Forest Hill Irene Rd, Ste 103, Memphis, TN 38125, USA
  • Phone Number: +1 901-654-0212
  • Fax Number: 803-772-1845
  • Email: N/A
  • Number of Employees: 10,000
  • Established: 1927
  • Founder: E.L. Bruce
  • Key People: Lex Knox (CEO)

Terminix Headquarters Location & Directions

Terminix Headquarters Executive Team

Name

Title

Scott Fortson

President and Chief Operating Officer

Susan Douglas

Vice President of Finance

Rion Cobb

Vice President of Human Services

About Terminix, History and Headquarters Information

E. L. Bruce owned E. L. Bruce Company which manufactured hardwood floors. In order to save the wood from termites, he founded the Bruce Terminix Research Laboratory. After making the termiticide to kill termites, he incorporated the company under the name Bruce Terminix. It has its headquarters in Memphis, Tennessee, U.S. By 1969, it started offering pest control as well as termite control to residential, commercial and industrial establishments. A few years later, Terminix merged with ServiceMaster Global Holdings Inc., one of the largest and most successful service companies of the country that helped it to build networks with leading companies.

Terminix is one of the largest American pest control company. It is widely spread over 47 states in the United States and 22 countries worldwide. It has a parent company called ServiceMaster Global Holdings, Inc. The company has maintained its quality work and efforts to make the best exterminators so that the customers get protection from rodents and other pests. Terminix serves around 2.8 million residential, industrial, and commercial customers and a network of 864 service centers worldwide.

Terminix Headquarters Photos

  • Larry says:

    I was scheduled for a quarterly pest control service on July 28, 2020, from Noon – 2:00 pm. This was verified on your web site for my service agreement (#: XXXX728). No one came and no one called to cancel or reschedule. I went on your web site to set up a follow up service for August 5, 2020, from 2-4 pm. (Written confirmation can be provided for this and the appointments identified below.) Again, the service appointment came and passed with no one showing up or calling to cancel or reschedule. At this time, I called an agent at 877.837.6464. After waiting for over an hour, I finally got a live person. (Boy, your repeating message was VERY IRRITATING after the first 5 minutes!!) Your agent told me he was going to text the manager in your Albuquerque office to work out a new follow up visit. No follow up call from Albuquerque; only found out about the visit when the technician (initials MK) called to confirm an appointment. The appointment was completed on time and professionally. I subsequently needed a follow up appointment for some new issues. Could not set up one on the Terminix web site so sent a message through their Customer Service messaging service. That site indicates an agent will contact me within one business day. After three business days and no contact, I went back to the web site to see if I could set up an online appointment (I had no intention of waiting another hour on the phone.). I could and scheduled one for September 5, 2020, from 9-11 am. The technician called me on September 3, 2020 at 7:48 pm to confirm appointment. SURPRISE: no one showed up and no one called to cancel or reschedule on September 5, 2020. At this point, I called the technician (initials MK) directly. He informed me that he remembered making the call to me as a reminder. HOWEVER, he did not have me on his schedule for September 5, 2020. He provided me screen shots of his schedule to show me that I was not on his calendar for today. He told me he called the “call center”. He said they had me on “a schedule” but did not know which technician. (STRANGE!) He called the other technician(s), but none said they had me on their schedule. At this point, MK, on his own, drove from Santa Fe, NM to White Rock, NM, (70-mile round trip) to service me. This was done on his own while making sure he completed all his other scheduled appointments in Santa Fe. There must be serious management or scheduling system issues or both for this to happen (several times)! KUDOS TO MK!!!! HE IS THE ONLY REASON I DID NOT GO BALLISTIC TODAY!! I HAVE BEEN WITH TERMINIX FOR OVER 17 YEARS WITH BOTH TERMITE AND PEST CONTROL SERVICES. SERVICE THROUGH JUNE 2020 HAS BEEN GOOD, AFTER THAT DOWNHILL FAST. My current contract ends this October. I would appreciate a “manager-level” response or contact before then to let me know this complaint has been reviewed AND what actions are (or have been) taken to restore their confidence with me. I retired 5 years ago as a manager in a customer-service organization for 17 years. Good customer service IS NOT rocket science, but it does take serious supervision! In the event of no follow up response, I have been looking at other companies for my pest control service (Orkin, The Bug Man, Greenway Pest Solutions, etc.). I am not willing to pay for bad service!!

  • mja says:

    I was a customer of Catseye in the Berkshires, MA for 6 years prior to them being recently acquired by Terminex. I have tried on 4 different occasions over the past week to contact a representative from Terminex to set up an appointment to address an ongoing pest problem. I have yet to get thru. I was on hold for 40+ minutes during my last unsuccessful call on 8/10, prior to the call being automatically disconnected with any service being rendered. The prompts to have a representative call me back in ~17-25 minutes did not work on two separate calls, leaving me on hold both times. Unless someone responds to me quickly via the email provided, I will seek another pest control service.

  • Dolores Bedasee says:

    WOW!!! I am so very disappointed in Terminex. I have been a loyal customer for over six years and they cancelled my due to an outstanding balance of $100. The last visit to my home, I don’t know what the technician did, because the day after his visit, the inside of my home was overrunned by large Palmetto Bugs!!!!! Roaches!!!! I did not have this problem prior to the last technicians visit. When I called to complain, I was told no one would be coming back out to my home because my account had been cancelled due to the “$100” balance. I then requested to speak to someone in the Retention Departement. The young lady apologized for the cancellation and stated that she would send the previous, reliable technician from the past to my home to exterminate the interior. She and I agreed upon a date and time, and she mentioned that the service would be of “no charge”. I felt pleased, however, I waited an entire day for the tech to come, but no call, no show. Talk about broken promises and poor service. When I called to inquire what had happened, I was told again that my account had been cancelled. I was lied to by a “reputable company”. I was and am truly disappointed as I had never received this type of treatment. During this season of pandemic, I expected more compassion and flexibility for those experiencing some financial strain, … me. I don’t know what has happened to their customer service, but based upon my last experience, I would not recommend this company to service your needs.

  • PS says:

    I agree wholeheartedly with previous former clients of Terminix. We were clients of Catseye, which was GREAT until the last 12 months or so when it was clear the company had been bought out: incompetent people making appointments (to the point at which we asked for someone else to take over our account and were told many people had made complaints about the same person, who eventually was fired, but apparently has now been rehired), never calling back, never giving advance notice to visits – despite all the notes on file – which we needed to make sure someone was home, less staff, and not caring about the errors. A few months ago we received a letter from Terminix saying “nothing will change” signed by a manager (whose name was misspelled). I have tried to get a call back from that manager for two months. To no avail. Now, one hour after my scheduled appointment, on a Friday afternoon, now that everyone in the office has left, two days after my call to confirm the appointment day and time, I’m done. Good riddance and good luck staying afloat with such poor service.

  • lorraine s summy says:

    i also have had it with this company. i called in april 22, 2020 for carpenter ant infestation on my roof and in my attic. the sales rep came out on the 23 and had questions on how to write up the contract but did do it. the tech came out on the 27th and was ready to do termite treatment i told him before he did anything he needed to talk to the sales rep because i did not have termites or his termite treatment. his assessment was first to cut down half of my tree. i told him i didnt need him if that was what he wanted done. my son then walked him around the house and told him to treat for carpenter ants. he did his poof poof thing, sprayed something around and put magic crystals in the crotch of my trees and said he would be out in 10 to 12 days. 2 weeks later i had carpenter ant in my bathroom. i called again the sales rep and was told that the service mgr would get with him and the technician and they would be out. well no show and no calls. i started calling on 6-29-2020. was hung up on 3 times. put on hold for over 30 min each time and had to tell my problem for 3 times as well. i did finally get a good rep name was Be. she tried to get the service mgr but his voice mail was full. and she could not even get a manager over her department for me to talk to. she did put in and email for service mgr to call me. no call yet. today 6-30-2020 i call again. put on hold or wait for a call back in 20 min. not good. i finally get a rep, tell my story again, and she them puts me on hold for 25 min. I got Sherry in escalations, told my story again, not good, where she said she would put in an email to urbandale mgrs to call me. i ask for her direct number and was told she couldnt give it out per company policy. i ask if she would call me tomorrow to check if i did get a call. so we wait again while the carpenter ants are making a new city in my attic. this company has the worst customer service ever. if i dont get a call tomorrow i also will be call the BBB and my credit card for a full refund since they didnt provide the service per their contract.

  • Dr Victoria patryla says:

    It is important I speak to someone one in the corporate office

    Dr Patryla

    770 674 4078

  • Pat Jones says:

    Mr. Knox,
    Have been waiting and waiting for a Wood Destroying Insect Report for as long as I have been waiting on the telephone. Acct:181682

  • AL Cobb says:

    I have been a customer of Terminx for over 20 years. I have had it with the Houston/Webster Office. Today as of 6-10-20 will be my last day using this company and I will not refer anyone to be using this company as well.Tired of receiving piss poor service, set appointments not on time, no courtesy calls like hey we are running behind, no courtesy calls as requested 15 min., prior to arrival so I could put my dogs up, show up on days without a appointment, basically do what they want. Took 40 minutes today, (40) just to be able to try to get the situation resolved only to be told to leave a message to a answering machine. Had a appointment today between 11-1. Guy shows up at 2:40. No courtesy call 15 minutes prior as requested. Told him in my front yard his services was not needed and we will never be using this company again and while on the phone talking to some sales rep named LYN told her if he showed I would turn him away if he showed up. Well at 4:30 their supervisor calls back named Phillip. Says what can we do to make it right?. They only made it right only about 5 times now but claims they have new management and doesn’t see any prior complaints. Yeah right. Look at the computer and you will see my complaints with your past service. New management maybe means new computers with a fresh start?. Not buying it. Then the service tech Sean Beal sends me a text telling me he checked the eves of my home and sprayed the outside perimeter. Didn’t see any signs of fleas. I replied back you are a liar. Stopped you in my front yard. Then types back oh you wasn’t supposed to get that. Guess it was supposed to be sent to someone else. Then typed back service would be terminated and thank you for 20 years. Big Whoop. After 20 years never again.

  • Laurie saxon says:

    If someone does not contact me today. I am going to local media I don’t answer email. My phone number is 404 805 6635

  • John mcInnis says:

    Cancelling my termite service after nearly 20 years. I bought a new crawl space dehumidifier, less than 5 years ago, solely at the suggestion of Terminix. Said the unit I had was not large enough. Took them at their word. Had continuous minor issues with the new unit but was repeatedly told that my termite technician was not the same person who addressed dehumidifier issues. Fair enough, problem is that whoever that person is never contacted me, showed up to look at the problem, or even existed to my knowledge.. Not one suggestion, not one follow up ever. I would have even been more than happy to pay for a repair if needed that was not covered under warranty. No go, couldn’t or wouldn’t even give me the name of an outside vendor to call. They had absolutely no interest in this machine except for the day I paid $1400.00 for it. Zero. Recently I addressed the issue, yet again, with my technician who this time forwarded pictures of it leaking to the manager at the Little River, SC branch office. The manager, who to this day I have never spoken to, advised my technician that the machine could not be fixed, but graciously offered to sell me a new one with service for $1900. That was my one & only response ever from the branch office on the dehumidifier they sold me. I was also advised that my warranty had expired after 3 years. That is false. Pulled up my paperwork (some items are 2 years & others are 5) & talked with the folks at Therma-Star (Santa Fe) who manufactured the unit. Unlike Terminix, rather than trying to sell me another unit they were very responsive in trying to help understand & solve the problem. Provided them with pictures of the installation and was advised that the traps Terminix installed are not deep enough & usually siphon out causing air to be sucked back into the unit. That explains a lot of things as to why I’ve had this issue for so long & seems to have progressively worsened. Shockingly, they advised me that there is no way possible to determine that a unit has to be replaced by looking at the pictures. Mind you, this is the manufacturer saying that but branch office somehow made the determination that it’s trash based on pictures. On the plus side, this has enlightened me to the thought that this might very well be a case study in how any future termite issue would be handled. So perhaps this whole fiasco might very well be a blessing. Everybody makes mistakes, it’s how those mistakes are handled that separate good service from bad service. In this case I can’t honestly say I received bad service, what I received was no service. This was my experience, I make no representations, good or bad, about how another branch office might address problematic issues.

  • dave a histand says:

    am still waiting on terminix to return my call. I called on 4-29-2020 and still have not heard from Corp. I also emailed my local agent and have not heard from agent about a week ago.

  • Miguel says:

    Just wanted to comment. I had applied for a position with your company. I was to have a phone interview on April 9th at 2:30pm with someone from Human Resources named Chalotte Marks. By 2:45 had not received a phone call so I sent an email. Within 5 minutes she responded saying ” I apologize, my alert was muted, I will call you in a few minutes”. At almost 5 pm still no call so I sent another email stating ” I assume something came up. Perhaps the interview can be done at another time”. Still waiting on her response. To me that was very unprofessional and thought others should know. Extremely dissapointed especially after hearing good things about working for the company.

  • Jannice Warr says:

    I informed Terminix I cancelled my service due to their exterminator not having any knowledge of Carpenter Ants. I was told if they knew I only wanted a onetime service it would have cost me much more. I was not informed when I first called for the service. I did ask when I first called if your company treated Carpenter Ants and was told, yes. The supervisor on the other end of the phone told me ok when I said I wanted to cancel the service. I assume it was the supervisor/ manager I was transferred to. On Sunday 8, 2019 I received a call at 11:24am from Victor Jessup (exterminator) confirming an appointment for Monday 9, 2019. I told him I had cancelled my service. He replied ok, good because he had something to do. Monday December 9, 2019 Victor Jessup arrived at my front door at 11:38am. He pushed the doorbell a few times and after no answer, he sprayed power on the lens of my Ring doorbell and walked to the back of the house. The Rind doorbell showed he was only in back of the house for less than a minute. ( I was not home because I had confirmed with him he was not coming) He walked back to the front door and at 11:40am , pushed the Ring doorbell again. When he did not get an answer he began to spray around the top of my front door. (I guest he wanted the Ring doorbell to capture him spraying the chemicals since the powder didn’t work on the lens) At 11:41m the Ring doorbell captured him leaving. He spent 3 minutes at my residents and I am being charged for his services that I cancelled. At 11:42am I have an incoming call from Terminix but I was unavailable to answer it. I called 844-517-4591 at 11:46am and waited on hold and when I finally spoke to someone and asked for a supervisor. I was told they could not transfer me to a supervisor? The person I was speaking to said her name was Joyce. She had me on the speaker and I could hear someone else with her and they were both laughing. This is unacceptable. It is clear your exterminator has no knowledge of what he is treating or what chemicals to use. unfortunately I have been unable to contact anyone at Terminix but will continue to forward this complaint.

  • jack meoff says:

    thanks for taking down my comments..!
    I posted comments about a terminix employee here in Springfield Illinois who tried to assault me in public over a simple traffic matter.
    Terminx doesn’t want anybody to see what kind of pieces of shit they are and there employees !!!

  • Teresita Briseno says:

    I asked for a refund due to your money back guarantee and it has been months and still haven’t received a dime back or any kind of response. I have spoken to a lot of respresentatives about the situation and no one has helped. I would really appreciate terminix abiding by their 100% money back guarantee if a customer is not satisfied. I am not as the problem was never taken care of and the technicians I was assigned did do much for me and were so hard to get a hold of. I would like it if someone got a hold of me and fixed this issue that I’ve been dealing with for the longest time now.

  • Amelia Powell says:

    I scheduled an online appt for Friday the 15th between 10 am and 12 pm. I received an email confirmation regarding this scheduled appt. Showing an appt date of Friday 11/15. I took the morning off to complete this service.
    Thursday evening I contacted Terminix to confirm my appt and ask a few questions about the process since no questions were asked during the initial scheduling of the appt. The representative confirmed my appt fro Friday 11/15 between 10 am and 12 pm.

    Today, Friday 11/15 at 12:15 pm I still haven’t had a service tech arrive so i check my email confirmation and confirm the appt I scheduled is for Friday 11/15. Then I log into the Terminix account I created last night in order to pay for my services, to find a contact number to call and check on teh status of the technician. To which I find a service date is now for 11/16.

    I immediately call teh customer service line and speak with a very kind woman who tells me the service sate has been changed because they do not have enough technicians to serve us today. I have NOT received an email or a phone call to let us know they were going to change the date. They just changed it.

    I have been sitting here for three hours waiting for service. I rearranged my schedule, taking the morning off, finding and PAYING for daycare for our dog who can’t be left in the house during or after the treatment for 3 hours. I have arranged for my kid to be accommodated after school incases the technician arrived at 12 and the house needs to clear for 3 hours after his service. A lot of planning went into this and even some money out of our pocket before beside the service payment.

    Normally, we understand things happen and can usually make it work, we are all just people. But, Terminex’s complete disregard for us as the paying customer and all the work that went into this on our side, is just mind-blowing. Since I had to move my work schedule around and I have met all week next week the next time I can accommodate a service call is two Fridays from now, which is the day after Thanksgiving. So now we are looking at another week entirely. This is four weeks past the initial date of scheduling. And I will have to pay another fee for pet sitting.

    The representative on the phone couldn’t even help me. She sent a message to our district office. I asked to be connected to someone to file a complaint and she said I had to wait to be contacted by the district manager.

    This is crazy.

  • Trina Atkinson says:

    Terminix is horrible and how are they still in business. I think we all should report them to the BBB. If matters are not rectified then take to small claims court. They are unprofessional and greedy.

    We have rights. No one should have to take this type of treatment.

    Not providing name because I’m doing just that contacting BBB then small claims.

    Good luck everyone!

  • Robert Cole says:

    When I signed up for service I was advised that payment date could be adjusted but they wanted to charge to my debit card. So when I called the first three times I was advised that they would change the payment date. Then after the payment was sent again the next month and the month after on the original date I am told that payment date cannot be changed. I asked to speak to a supervisor and was told that they were too busy due to the large call volume. I guess that last statement says everything about this company.

  • Helen Wright Willis says:

    I live in West Memphis, AR and I contacted Terminix regarding me moving to a new location. I told the customer service person that I’m not sure when I will be moving at the location. And I will call them back. Because I don’t want them going out and spraying for someone else. The customer service person didn’t wait on my call they schedule for the tech to come out in July and I wasn’t yet in the home. And I didn’t call back because I haven’t moved in the location yet. I asked the rep could put in the notes for the tech call me before they come out make sure I have moved. And she said yes, I received my bill and I see where they have over charge me for service I didn’t have. So I call the terminix and I spoke with the rude customer service rep today 8-30-19, regarding my address change and my bill. I explain to her the situation and she stated to me, that I received the service and tech came out and I got to pay. I feel this is wrong and the mistake was on terminix end and something should be done regarding this situation.

  • Gem Weems says:

    I live in Edgewood, Texas and at the end of June I contacted Terminex to come spray my residence for water bugs, and mosquitoes. I spoke to a representative that advised I would not be charged for the service due to it being a re-treatment.
    When the technician arrived he advised that I would be charged for the treatment and stated that he didn’t understand why I was told it would be a re-treatment. He then advised that he did not have time for treatment that day and that he would return in a few days. He returned several days later and after the treatment I paid him by check $162.38 for the amount due.
    I waited for the check to clear my bank, and two weeks later I received a notice of non-payment. I immediately contacted them and advised that I have given the technician a check but it had not been cashed. I advised them that I was waiting for the ck to clear and still had a bug problem. I was put on hold and they contacted the technician, and he advised that he still had the ck and had not cashed it yet. He then advised them that it would be cashed immediately.
    Two more weeks go by and I received another bill saying my payment was overdue. I called the office and advised them that we still had a bug problem, the ck had still not been cashed, and that I had received another statement saying that I still owed for the service and that it was overdue. They again contacted the technician and he advised he would come out and retreat even though he really shouldn’t because I had waited so long to say something about the bug problem. He then advised that he would would come treat and cash the ck that Friday. He called at the last minute and advised he was out of town and could not make it that day. He asked if it would be ok if he came out that Monday instead. I told him I understood and that it would not be a problem. I never heard from him again.
    The next week I received yet another past due statement from Terminex stating my account was overdue. Once again I called the office and asked to speak with a supervisor. I was told that I could not speak with one at that time but I could leave my info and would be contacted. Two days later I called back, and was told that my ck was not cashed because the last name on the account did not match the last name on the ck. I was again told that it would be cashed immediately.
    I have a problem with the fact that all info was verified with my new last name when the
    technician completed the service. I also have issues with the fact that he held the ck for over six weeks without cashing it and to this date it still has not been cashed. I was never notified of a possible issue with the payment other than he had not cashed the ck.
    Due to this I am considering speaking to legal council for being harassed for non payment when payment was made on the day of service but was not dealt with due to a lazy representative of Terminex. I can assure you not only will I never use this company again I will not hesitate to express my opinion when asked if I know of a reputable company for pest control. I would hope this is an isolated incident and not a direct reflection upon the entire company.

  • Janet Grous says:

    I hired Terminix for exclusion services as I also had them for termite and inside pest control. They showed up not even knowing what to do for this service that they had quoted and had to return. They damaged my home, never completed the work, never returned my calls, and are now billing me for service they didn’t even complete. They even told me they had done the work which was an outright lie. I am retired and am home every day. I had to hire someone else to repair what they did and after months of talking to them, the manager finally called and apologized for the whole situation and he agreed to clear out my account. It’s been 5 months dealing with this and nothing has been done. Not to mention emails telling me when my pest control was scheduled. No one showed up and they claimed they never sent the emails! I have terminated all service with them. Worst company I have ever dealt with. Looks like legal proceedings are going to be the next step.

  • B. Petersen says:

    The work Terminix does at my house for the last few years has been very good for the most part. They call ahead to tell me when they are coming for service. They come on time and do a very thorough job! No complaints.

  • R. Johnson says:

    Made an appointment for a termite inspection out of the San Jose CA. office, which ended with a no show. Terminix came up with an excuse, rescheduled, only to have a second NO SHOW. A complete failure on all levels. Great job Terminix. Someone else will now get the business, and you get what you deserve, bad PR.

  • Denise Alvarez says:

    Changes appointment without notifying you it’s been changed and doesn’t even seem to care, has happened twice in 6 months. Won’t give out information to speak to anyone at corporate, sad day when there is no one to complain to about your service but the office responsible. If corporate is reading this, please have someone call me.

  • Ronnie jones says:

    Not sure about the bug control yet as im only in week 2 on treatment.i dont like billing secretary who after talking about bill oked the amount we discussed billed the 139.00 then 2 days later the part was supposed to be billed next month shows up for the 11.82 suppose to been on the next month gets billed first one i called hung up after telling me in a heated lecture about how she couldnt change it. So i called back next one seemed nice said in 24 hours they would get the notice to fix it.so call back monday an she informed me almost like she was mad i called that it may take 3 to 5 days to put the money back so now along with the 11.82 thats not there il be charged 34 for the overdraft protection for an amount that was discussed previously to the service i dont think its right i should pay for a service charge for a secretaries mistake.

  • Josephine Castillo says:

    Last year I used over the counter ant and spider products that worked brilliantly I just hated doing the actual work myself. Which lead to my decsuon of doing the same thing I do when it comes to keeping my house and yard picture perfect which is to hire somebody. I did a googled search and Terminix was the 1st company to appear in the results. So I called Terminix, gave them my credit card information, and scheduled my 1st fumigation. However, hiring
    Terminix was the absolute worst service I have EVER paid for. UponTerminix first visit to my home, to complete the initial spray, their field guy informed us that the 1st initial Terminex spray would be for the inside our home which was geared to flush out of the house any spider or ant issues we may have been experiencing. I thought to myself Great! So, the inside of the house got sprayed. On the same day this same Termenix field guy, said the next time they come out they would be to spraying the outside of our home which would then seal the perimeter of the house keeping the spiders and ants out preventing them from returning. I remember saying, sounds perfect!

    Well, no one ever came back to spray the outside of my home and every week I was seeing more spiders or ants inside the house. I was calling Terminix once a week telling them the same thing over and over again that what they were using was not working and they had not sprayed the outside of the house yet. I might as well been talking with myself because my words were not heard and each return the Terminxat field guys would come out every other week spraying the same area of the which resulted in vary little change to the sitings inside my new home.

    Needless to say, I finaly chose with Terminix buting my $183.00 to better use searching for an exterminator that renders results.

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